Review York Hotel Singapore 21 Mount Elizabeth

Review York Hotel Singapore 21 Mount Elizabeth

“We first stayed at this hotel 20+ years ago. Good location a little dated but does the job. Breakfast is good and its close to the Orchard Rd.” or “Beautiful place view and rooms. Nice friendly staff and a very nice restaurant on the ground floor. I recommend this place while staying here!” It is one of the few customer evaluation comments about York Hotel Singapore. Let’s read more of this article on to find out if York Hotel Singapore is quality.

Introduction about York Hotel Singapore

Here are some fundamental details regarding York Hotel Singapore. In terms of , it is generally believed that York Hotel Singaporeis one of the best places to choose and trust. It is placed at 21 Mount Elizabeth, Singapore. Whether you are looking for a place or a service related to , this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 67370511 (+65 67370511)
  • Website:
  • Address: 21 Mount Elizabeth, Singapore

Detailed information of York Hotel Singapore

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of York Hotel Singapore.

Monday, Tuesday, Wednesday, Thursday, Friday: 06:00 to 17:00.

Saturday, Sunday: Close.


Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

3.74 km4 minute4 minute3 minute

How to contact York Hotel Singapore?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact York Hotel Singapore via:

Phone number

You can reach York Hotel Singapore at 67370511(+65 67370511). Use the hotline to contact them right away for the quickest help and resolution to your problems.


You can contact York Hotel Singapore via It will react rapidly and assist you with your concerns.


You can directly come to 21 Mount Elizabeth, Singapore if you have any questions or want to try to experience its services.

York Hotel Singapore reviews

York Hotel Singapore is among the best destinations of in Singapore, and it merits your consideration.

Is York Hotel Singapore good?

To determine whether York Hotel Singapore is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Stayed here twice within the past 3 yrs. Always very clean/comfortable with pleasant staff. Food is excellent at the cafe including the buffet breakfast!”

“The staff are excellent. The hotel is room is very clean.”

“Very nice place, very clean, the staff all very nice and near to the mall especially Paragon …”

“Nice place with a great restaurant called White Rose that hosts special seasonal buffets (including Penang cuisine with chefs flown specially for the duration)”

“Great place. A little off orchard road but excellent value for money. Props to the wonderful breakfast buffet.”

“Penang Hawker Festival is back! Love this event but it was so busy. Lots of queues for certain dishes but seemed to move quickly”

“Nice Room,Clean..Nice Cleaning Service At 11 floor..dont know Her far Good Hotel”

“Nice hotel. Interior is a bit old, but it is very clean. walking distance to major shopping centers and Mount Elizabeth Hospital.”

It has won many reviews from customers on the website, including 220 feedbacks with an overall score of 4 out of five-star ratings. Out of those, 66% are positive reviews. has provided all the essential information about York Hotel Singapore, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by York Hotel Singapore are not good quality, what should you do?

If you have had an unsatisfactory experience in York Hotel Singapore, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review York Hotel Singapore 21 Mount Elizabeth

There is a total 220 reviews

4 / 5




  1. Avatar photo
    Public Relations Darmo Hospital

    Today at 11.15 I called for bellboy since I need a trolley for my 4 luggages and my mom is on wheelchair.
    Waited for 15 minutes nobody came. Had to bring down from 13th floor all my luggages and my mom on wheelchair on my own without any assistance . Very bad porter/ bellboy service. When I came down to taxi stand there was farhan your bell captain doing nothing. He could have brought up a trolley up to my room instead of just loitering around in that area. Very disappointing. Will not recommend your hotel.

  2. Avatar photo
    Feng Shui Today Magazine

    We first stayed at this hotel 20+ years ago. Good location a little dated but does the job. Breakfast is good and its close to the Orchard Rd.

  3. Avatar photo
    Zain A

    York Hotel is listed as at Orchard Road. Well, technically it is. You just have to walk down a gentle slope, past Mt Elizabeth hospital, and through Paragon shopping centre to get to the main shopping belt. Honestly it is not that far, about 250 metres probably.

    The hotel lobby is clean and spacious, with white and pastel colours giving it a pleasant look. The staffs are friendly and efficient as expected from a 4 star establishment.

    I was in a deluxe room so it was rather spacious. However, even with so much space, the hotel chose to left it bare rather than putting in some furniture or decor, leaving it pretty plain and less functional than it has the potential to be.

    The room furnishings looks rather dated but acceptable. One issue that surprises me was that my toilet door cannot be closed. I guess it was out of alignment but I didn’t complain about it. The TV has some HBO channel but the picture was quite fuzzy and I really expected better. I think the TV, although a flatscreen design, has seen better years.

    So my verdict is; the location is ok but the hotel can do better with its rooms that is on need of refurbishment to keep up with the times.

  4. Avatar photo
    Nugroho Yuniartono

    A nice hotel if you want to stay at hotel in Singapore. The room was clean, comfortable and tidy, they got lots of choices for breakfast. Plus, it’s located not far from Orchard Road.

  5. Avatar photo
    Phoebe YLM

    Location is a big draw as it’s in middle of shopping street, Orchard road. Complimentary parking is a plus point too. Beds were comfortable.

  6. Avatar photo

    Clean rooms close to Orchard Road,has good restaurant if you don’t feel like going out.We were able to use the business room to arrange our boarding passes for our flight home. The only thing lacking was laundry facilities, we came off a cruise and our daughter has 2 children we were relying on getting some laundry done. I found the staff a little unfriendly though.

  7. Avatar photo
    Melissa Liondini

    The details of cleanliness need to be improved. Dust in near curtain & in many area, there is window glass moss, contact lens trash near wall. The front office staff chinese man with glass is not friendly

  8. Avatar photo
    Erry D.M

    A four-star hotel that offers the complete services and located at a nice and quite surroundings. It is only five-minute walk to the lively Orchard Road shopping, dining, and entertainment district, and adjacent to the famous Mount Elizabeth Hospital and Paragon Medical Center.

  9. Avatar photo
    Nouf Alfallaj

    Brilliant hotel .. I loved the cleanliness and the price is reasonable.
    Located in fine area where you can stretch your legs a bit to orchard road about 7 min
    Family friendly and the neighbourhood is safe
    The staff is so smiley and friendly
    Qebla is located over there..good for Muslim’s

  10. Avatar photo
    Joc Wong

    Really enjoyed our 2 night stay at York hotel. Room was so big and spacious. Food at cafe was delicious. Pool is warm and nice. Front desk counter service for check in was very fast and the staff were very friendly and helpful. A short 5 mins walk to nearby food and shopping. As the hotel is not brand new, minor improvements can be made such as to the shower head which doesn’t dispense out too much water and has intermittent hot and cold burst of water, power sockets which are a bit out of place and cannot plug in well. I recommend bringing an extension cord and multi plug for your hotel stay. Nevertheless, it still a 5 stars from me and we would love to stay in York hotel again.

  11. Avatar photo
    Akash Banga

    Gym is very small and food options for vegetarians are not up to the mark. Rooms are spacious enough. Location is great.

  12. Avatar photo
    Dian Nusantari

    After staying in a small budget hotel in Tokyo, I had the opportunity to stay at the York hotel in Singapore. The room is so spacious with a double bed. Unfortunately, only a smoking room was available. Even though the reception said that the room was freshened up, it’s still smelly. My clothes in the suitcase also became smelly. Room service was OK but they washed the used cups in the bathroom. The lipstick stains didn’t wash out properly.
    Also, when my family came and we moved to a family room, the room slippers were not available and TV didn’t work properly. We had to ask room service and electrician separately.
    Other than that, the service was friendly and the location superb.

  13. Avatar photo
    Celeste KBS

    There’s a staff who serve me call Rosemary Chua, her service that she provide was beyond of what I’ve always expected at hotel. I extended my stay cause the environment was too comfy and surrounding was quite convenient too. Will recommend to others.

  14. Avatar photo
    Gregory Athanasius

    York Hotel Singapore is situated right at the doorstep of Singapore’s lively Orchard Road retail and entertainment belt and in close proximity to the central. The room is large and spacious. The bathroom is clean.

    As Guests, we appreciated the friendly, professional staff
    such as the warm-welcoming management & reception. The check in and check out was fast, and convenient. Upon request, allow for a late checkout latest 2pm.

    We enjoyed the swimming pool operated even at night. Overall, a well-meaningful staycation as a couple enjoying shopping at the heart of Orchard Road.

  15. Avatar photo
    Joscar Malacaman (SilvertonguePh)

    Great place. A little off orchard road but excellent value for money. Props to the wonderful breakfast buffet.

  16. Avatar photo Member

    The hotel is near orchard road, very convenient to access major shopping malls. Taxi is easy to call or wait at the entrance. Breakfast is ok. Service quite friendly. The room is clean.

  17. Avatar photo
    Terence Ng

    I had my wedding banquet held here.

    Well let’s say this rating eventually got a 5 star because of the Danice the manager who attended to me.

    Everything was thoroughly explained by danice.

    Well , she has been seeing through with our requests, very prompt response and replies offering top notch services.

    Initially the food tasting was terrible , salty and taste was all over.

    We wrote feed back, and Danice requested the chef to sit down together with us and hear our feedback.

    The food was so much better during the actual day serving

    The setup of the ballroom and reception were nicely done, ( that was also done by Steven! Operation manager Ensuring the setup and the flow of the event )

    The suite was also fully equipped , though some stuffs like hair dryer and iron should be upgraded.

    It could have been a 3.5-4 star, well let’s say the hotel got a valuable asset (Danice) . Next time ask for her if you are holding a banquet there

  18. Avatar photo
    sheilahparames parames

    Excellent services. Friendly staff. Excellent cleaning services. Feel very comfortable. Very convenient. I thanked STM choosing York Hotel for their staff. Thank you so much.

  19. Avatar photo
    rajesh S

    Read a fair amount of mixed reviews on this place. Decided to get a first hand experience and it did not disappoint. Stayed for a week. Food is decent, the room is spacious. Staff is respectful and responsive.

  20. Avatar photo
    Val Tan

    We stayed in a room of 4 pax and was astounded by how spacious the room was. Apart from being spacious, the location is amazing as it was only a 5 minutes’ walk to Orchard. The service staff whom attended to us are top-class – Ramli from White Rose Café, Margia and Desmond from Reception. Their small little gestures made a huge positive impact to our stay.

    However, the tables in the room were infested with ants. Wish that the housekeeping could be better.

    Overall, my family and I enjoyed our time in York Hotel and will not hesitate to come back again.

  21. Avatar photo
    Pauline Jacob

    I was there for an operation at Mount Elizabeth Hospital. The staff could not have helped me more. They were so understanding and ensured I had everything I need for my pre-op including bowel prep. When I returned the room was super clean, fresh towels, water and a meal that I could eat. I go to The York whenever we are medically relocated or on a stop over to Singapore and they are fantastic. Love Pauline. Hope to see you all gain for holiday

  22. Avatar photo
    Albert Sulivan

    This hotel is brilliant from what I’ve been looking for. It’s spacious, comfy bed, and a good view. But there are some problems like:

    -Air vents are dirty especially in the bathroom.
    -The place of the hotel is too hilly.
    -The charging port isn’t enough.
    -Doesn’t include breakfast.

    Honestly it’s just a small problem but everything is just fine. It’s a great place to stay especially when they have good services. But overall this place is perfect.

  23. Avatar photo

    Spacious rooms and located nearby to Orchard Road. Very afforable compared to other hotels in the area. Service was excellent and amenities are well maintained. I enjoyed my stay at York Hotel.

  24. Avatar photo
    Kamal Panchal

    Don’t get fooled by the hotel pictures on the web. This hotel is outdated and haven’t been remodeled. Staff needs to be trained for friendly and courteous. Breakfast menu is ok. Try other hotel if you have a choice.

  25. Avatar photo
    Hasith Saranga Wickramage

    A comfortable stay at York hotel Singapore. Rooms are clean and good enough for two people to accommodate comfortably. Hotel serves delicious breakfast and other meals can be obtain upon request. It got a swimming pool attached to hotel. Comparably reasonable price.

  26. Avatar photo
    Khoa Do

    One of the best hotel experience we’ve been. All the staff here is very nice and hospital to the guest. As there is the incident when I lost my passport and the hotel manager helped me search it everywhere along with recommend me on how to find the police station also offer WiFi usage and free luggage even though we’ve already check out of the hotel. Would visit again if I come to Singapore as the place is really close to to Mt. Elizabeth hospital if you come to Singapore for treatment.

  27. Avatar photo Member

    Very Good Hotel.but 2nd Floor have strong medicine-hospital bath tap is very old, not easy to adjust Hot-cold water temp.breakfast variety is a little less.

  28. Avatar photo
    PROMEDUSA PTE LTD Backup account

    Last weekend we spent a long relaxing weekend at the York. Great location, quiet but minutes from everything.

    Large rooms, very comfortable bed, very warm and welcoming staff… many of whom have been here for decades. That in itself says something. Excellent housekeeping so our room was kept clean and tidy just as my wife likes it!

    Wonderful, fattening () breakfast started every morning. I especially liked their coffee machines- ground a robots mix of beans every cup.

    Highly recommend this hotel…

  29. Avatar photo
    Nomis Haes

    Very comfy and cozy hotel. No fuss check in for our staycation that comes with breakfast. Big room for 4 pax. Short walk to the buzzling orchard road. Staff were all friendly and helpful. Even have us tips on which dishes were good at the White Rose Cafe. Only small hiccup was an opened mineral water that was half drank that was left in the fridge.

  30. Avatar photo

    A nice hotel to stay in. Rooms are big and the mattresses are comfy. Although its quite on the older side a bit, it is still a nice place to stay.

  31. Avatar photo
    Alex Hansen

    Location is a bit behind from orchard road, but the place is very clean and nice. I had a chance to stay in the family size room. It.has 2 beds and spacious rooms with 2 working tables. One table is close to closet so when you need to work, it wont bother those who sleep.

  32. Avatar photo
    Namira Shah

    The hotel room that i stayed in was full of ants and pillow casings, my bed had staints on em. But Mr Mughu was a really good receptionist Thank you

  33. Avatar photo
    Eleanor Tan

    1) did not have adequate items in the hotel. (Example toothbrush wasn’t replenished when we first check in)

    2) customer service was not of four star rating standard. It was more of a three star standard. There’s room for improvement.

    3) showering facilities was like a three star hotel standard instead of four star. example water gets intermittent hot and cold during shower.

    4) should improve on the aspects mentioned above especially because the hotel is already in a location that’s not near the train station and shopping malls.

  34. Avatar photo
    Trojan Joseph Sellivan

    The staff are excellent.
    The hotel is room is very clean.

  35. Avatar photo
    USHER #Sun

    The location is not too far from shopping district, the neighboring environment is very quiet & clean. Services are nice, lots of helpful staff that will provide any informations. Lack of power outlet though, only 1 at the table & bathroom

  36. Avatar photo
    Liam Terry

    Fridge didn’t get cold, air con was so so and the lights made a loud noise. Overall it’s in an excellent position, but expected more from such an expensive hotel.

  37. Avatar photo
    Ina Bandung

    I stay at family premiere room with husband and 2 children. The room is big and comfy, i also can do some ironing for my clothes. But the location is quite far from mrt station and its uphill road from nearest bus stop. So its very exhausting to be in your room after a long shopping day …

  38. Avatar photo
    J C

    Very big room & tidy. Retangular room design which looks like an old renovated former colonneal quarter. Good & v cool air conditioning with a friendly design tablet for setting your own ideal target temperture. It is significant for the wet humid Singapore. Good & yummy welcome drink (Must try). Short access to nearby mall (10 min walk) for meals & supermarket. Toast box & 7 eleven are close (8 min).

  39. Avatar photo
    P Y

    Room was OK, pretty spacious with a bathtub. I requested for a room on high floor and quiet area but unfortunately was given one on low floor facing the pool. There was a half consumed drink in the room not removed by housekeeping. Wall was thin n u can hear the person’s next door clapping or the clinking sound of the spoon in his cup. Expected better of this hotel, was a bit disappointed.

  40. Avatar photo
    Y C S

    Chilli out location.
    But just right at the edge of the city.
    A quiet but good hotel to stay for vacation.

  41. Avatar photo
    Wei Xuan Teo

    Attended a wedding dinner. Venue is WAY too small to hold the number of tables available. I estimate a max of 20 tables. Yet the hotel decided to fit 29 tables, with 1 even placed at the entrance of the hall rendering the entrance doors unable to close. A very bad experience

  42. Avatar photo
    Alan Jr

    Bad customer service, receptionist sometimes rude, customer service very rude, housekeeping also rude, racist also, if u chinese, they open the door for u but if u r not chinese they will pretend they dont see u…hate this hotel

  43. Avatar photo
    Sanjay Garg

    Nice cosy place right near the major shopping area. It’s also in walking distance of Mount Elizabeth Hospital. The staff are courteous and professional. They went out of their way to help especially at check in. An error by my travel agent in my booking was easily rectified by them without any fuss in spite of being in a busy season. Housekeeping is slightly slow to respond but probably it was the peak season. Food is good with wide options.

  44. Avatar photo
    valerian “Val” anderouard

    Nice place with a great restaurant called White Rose that hosts special seasonal buffets (including Penang cuisine with chefs flown specially for the duration)

  45. Avatar photo
    Rudy Ang

    Great location for the price. Short walk to Orchard Road. Hotel lobby is modern and nice. Room may need to be upgraded. Bathtub is like 20 years old.

  46. Avatar photo
    Julie Retno RE

    Not bad.. but bathroom no closet shower bidet,.. and the housekeeping is not consistently make up the room.. Please upgrade u’r service..But the hotel’s staff are very friendly..

  47. Avatar photo
    Cliff Surjo

    Very strategically located. Rooms were old, need to be upgraded for sure, very generous with mineral water though.

  48. Avatar photo
    Cameron Hall

    Great convenient place to stay whilst in Singapore. Close to Orchard rd. We got upgraded to a place by the pool which was wonderful so that we could stay next to my parents. Beer isn’t too good on tap at the restaurant though.

  49. Avatar photo
    Jason Yeo

    Tourists and tour groups hotel. Avoid for business or meetings

  50. Avatar photo
    Confusedz Shyz

    Location is a bit outta of the way although is located in orchard road. Went for the local treasures of Singapore buffet. Spread is rather small but the food is generally tasty. Will be better if there are more items. Their signature fish head is tasty. Service is prompt too.

  51. Avatar photo
    Wii L

    Located at the beginning of Scotts Road just after Goodwood Park hotel, this is a very convenient location. With the room upgrade, my friend stayed in a room big enough for 4 people! Clean toilet, comfortable beds and spacious room, it’s is a great spot to be located in the shopping district.

  52. Avatar photo
    Honzie Khong

    Good location, just behind Mt. Elizabeth hospital, within walking distance to Orchard Road. The rooms are big for spore standard, clean and comfortable but a little dated. Watch out for their bathtub though, could be slippery.
    Forget about eating in the hotel unless you have no choice. There are plenty of decent food in the vicinity. The hotel is pricey for what they have to offer.

  53. Avatar photo
    Rizz O8

    Very nice staff. Amazing rooms. Amazing wifi. Amazing food. Super clean hotel. Honestly rather than the pool everything else was perfect. The deep end of the pool was too shallow :/

  54. Avatar photo
    kY Ping

    We had a staycation at York holiday the room quite spacious, environment is nice but the mattress case have like TCM smell, we stayed for a night in a family room. The buffet breakfast variety is limited. The egg set we thought was quite creative but not tasty quite bland. They have curry with prata but curry is like can food standard. Overall we will rate average can b improved much.

  55. Avatar photo
    Stainley Liemnarso

    we book family room and its enough for all of us but unfortunately we don’t get 2 bottle of mineral water just like our first dan 2nd day…just get 1 bottle of mineral water for 4 person and it said thats the hotel rules…its christmas after all..

  56. Avatar photo
    dan jones

    Good value for Singapore, nice pool, walking distance to the far east shopping centre

  57. Avatar photo

    A Very Underrated Hotel…
    – Beautiful interior
    – Professional staff
    – Clean rooms
    – A variety of food in restaurant menu to choose
    – Swimming pool open till late
    Thank you for the awesome service…

    Fried wings at the hotel restaurant is to die for…
    Hope the hotel can add their TeaTime Pancakes into their main menu for customer to order too…

  58. Avatar photo
    WilJX Lin

    Staycation’d twice. Great service & attention to details by the crew (especially front desk’s Dickson) that sets York apart from other hotels and made it an enjoyable stay for me & family. Recommended …

  59. Avatar photo
    Stephanie Pow

    White Rose Cafe @ CNY Dinner Set comes with “Lo Hei” and it’s good value with good tasty food. I’ve tried the takeaways for Christmas and CNY for past few years!

  60. Avatar photo
    alya veronica

    Not recommended, better find another hotel since some of the staff are very rude, took a long time to check in.

  61. Avatar photo
    Azizul Hisham Abdul Jalil

    Not been refurbished the rooms.Shower tap are old

  62. Avatar photo
    Alexander Low

    Front office and call center service are really bad. Called operator to make a room service order for next early morning, they ask us to call back in the morning instead. Then another day we called to ask them to send someone up to the room to collect ice pack (for medicine), they asked us to come down ourselves. Fortunate enough the housekeeper and porter are quite helpful.

  63. Avatar photo
    Rina Setiyawan

    Friendly staff, clean, great location. The buffet is not bad quite a few selection. The room is very spacious so its good for family trip.

  64. Avatar photo
    Killeen andinoan

    Our hotel room was very ordinary could be great with small extra touches. Location is excellent right on the doorstep of Orchard road. Plenty of shopping places just down the street from York Hotel.

  65. Avatar photo
    David Loongty

    The way to the hotel is up the slope and seem like going into a secluded location but don’t be doubt as the hotel is located right in the heart of shopping district. It’s walking distant to orchard n shop where there is plenty to do day or night

  66. Avatar photo
    Kcarol Liew

    Room was very, very dusty. Dust could be seen on the door handles, telephone, television, kettle.

    Opened the room door and was greeted with a musty smell. The kind of smell you’d get when you haven’t open your cupboard in a long while.

    The television set was an old television without smart functions. VGA and HDMI ports available, no USB. Not many TV channels to choose from.

    Swimming pool was nothing to go gaga for. A very basic swimming pool which reaches to 1.4m deep. One great thing was that there’s a kids pool for the little midgets learning how to waddle.

    Bathroom was very small. Honestly does not look posh enough to be a 4 star hotel. The dental kit I received had dried up toothpaste. Housekeeping came and replaced the dental kits after one day but still gotten dried toothpaste. Kinda makes you wonder what’s that stuff which goes into your mouth.

    But, not all is lost. York Hotel is conveniently located at the outskirts of infamous shopping district. Far east plaza has gotten some good food for the everyday budget spenders. York Hotel also has 2 exits/entrances, which makes walking a little more accessible.

    Complimentary parking ticket was given (thank god). Overall, I’d say it would be a 3 out of 5, only because it looks kinda run down and was really dusty.

  67. Avatar photo
    Jessryl Lee

    Check-in was easy and smooth. Friendly staffs. Clean and very spacious rooms. Took the room with bath tub, was surprised by a separate standing shower in the toilet as well. Good experience, will definitely come back to stay again.

  68. Avatar photo
    Theo Leka

    Old 4 star hotel..with poor receptionist

  69. Avatar photo
    Hungry Teddy

    Location is quite good. Very convenient if your main purpose is Mount E Hospital. Price is reasonable. Room is clean and not bad. Shower is disappointing. Service is a bit slow.

  70. Avatar photo
    Ashiq Rahman

    The hotel is very close to Orchard and Mount Elizabeth Hospital. All the big shopping malls are very close to this hotel. The breakfast is quite standard and offers many options. The room is comfortable and room service is satisfactory. The gym, swimming pool and Jacuzzi will complement your stay here. Over all you may give it a try while staying in Singapore.

  71. Avatar photo
    Bezliel khor

    Extremely cosy spot in Singapore shopping street Orchard…it’s near the luxury premium mall Paragon and mins aways from all the trendy spots…u get a decent view of the surrounding of beautiful green city and staff are helpful and personal on making their way to attention to customer enquiry and needs…u won’t be disappointed..for the price and location.

  72. Avatar photo
    Paul Smith

    Very convenient location for those who wants to live in the centre of Singapore especially in the heart of shopping paradise, hotel is very near, clean and quiet spacious which is difficult to find in New 4 star Hotels.

  73. Avatar photo
    Muhammad Fahmy

    I don’t give any star. A few points that really make our family feel disappointed.
    -Got too many restrictions
    -Get the room but the place looks like not upgraded at all
    -The room smells a bit of drainage
    -We can’t get a same floor with my family members
    -Staffs are not competent, not cooperative and was not welcoming
    -The locations for pokemon go is very bad.

  74. Avatar photo

    Very nice place, very clean, the staff all very nice and near to the mall especially Paragon …

  75. Avatar photo
    Alvin Tan

    Wanted a place with a bathtub and they still have one room and toilet was clean.

    Toothbrush and tiny soap/shampoo but no combs
    x2 1Litter bottles.
    x3 cups
    x2 towels
    x1 fruit platter
    There is temperature control lowest is 19

    Breakfast you pick from a list as many as you want so still a buffet.

  76. Avatar photo
    Soondara Kabilan

    I called the operator about 1233pm today and not assisted me with any enquiries. I myself working in a hotel as a executive but the service the really bad here. I am looking room rate for 1month plus. But being directed to browse Travel Agent websites instead forwarding the call to Sales. Very terrible service down here. I am not even going to recommend this place to anyone

  77. Avatar photo
    Randy Raharja

    old hotel, big room (3 people can stay in a room), cheap enough.. suitable for mount elizabeth’s patient or family who need to stay at hotel.. this hotel is not so far from orchard road, about 5-10 minutes walking..

  78. Avatar photo
    Karan Gosher

    Overall Good experience.
    Good location if you want to stay closer to orchid street which is a shopping hub. Orchid street has lots of malls to shop from.
    The York hotel is very close to orchid street and you can walk it up. Lots of restaurants nearby.

  79. Avatar photo
    Nick Angelopoulos

    Very good hotel at a central point of Singapore near the MRT (underground) station. The restaurant is a lot of hours open and has excellent high quality food and helpful and respectful staff. The menu has variety and a combination of western food tastes to the more eastern and asian kind of food. When you order the food comes very fast and the staff is always paing attention to you if you need anything.The rooms have fantastic view and are nice decorated. The beds are comfy and the lights are highly adjustable for the level of brightness you desire. The elevators are many and fast so you won’t be waiting a lot at moving in the hotel. When you live you can leave you’re baggage at a special room provided for hotel’s clients so you can leave the room and take you baggage with you when you leave. The temperature is good and the whole hotel has air conditions. Finally the receptionists are willing to help and you can exchange your money to Singaporean dollars at a good exchange rate and they can also call a taxi for you, give you information about where you can go and solve any problems you.may have. So I recommend this to everyone who like his hotel to be the best and if you go and stay there you will be satisfied by the excellent and luxurious atmosphere of york hotel in Singapore.7

  80. Avatar photo
    Shenna Mae

    hotel stay was overall mediocre.
    front desk staff were friendly, water worked fine, pool was clean, amenities were all great
    two staff were horrible
    1. indian guy who works as door greeter at night was rude, impolite and raised his voice
    2. misplaced my phone and thought they were at lost at found. called hotel to check and was transferred to lost and found line. lost and found lady put ZERO effort into trying to help. just immediately said no, nothing. i asked whether maybe anyone on the same floor had lost my phone, “no. don’t have” and proceeds to CUT THE CALL. how professional.
    an okay hotel, but horrible staff.

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    Felix Sui

    Beautiful place view and rooms. Nice friendly staff and a very nice restaurant on the ground floor. I recommend this place while staying here!

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    Well maintained despite property age and great service at the Penang street foodfare buffet. Penang food was yummy and will go back again.

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    Mohamed Iqbal

    The hotel location walking distance to orchard Road. Friendly staff.Nice pool but the toilet smells like sewage and always noisy from the top!

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    Marcelino Alvin

    The location is pretty nice, around the shopping malls (orchard road), beside that the acess trough the MRT is about 10 minutes walk. The service also really friendly. The room looks the same as the pictures they have in the website. During the stay, around 2PM until 4PM there are some workers doing reparation and a bit annoying. Overall still great. Might be back here again.

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    Chili Pedi

    We stayed in the family suite (huuuuuuge unit). Service staff are polite and prompt. When we requested extra towels, they were brought within 10mins. When we phoned to inform them that out fridge was not functioning, they sent a technician to check on it’s condition, decided it needed to be changed, and brought a new one to switch out. The whole thing took only about 20mins. There are very efficient. The hotel itself is an old hotel that shows in the size of their rooms (very large and spacious, even the lower capacity rooms), and shows in some sign of wear, but we found everything in the rooms decently clean and organized. No bathroom slippers unfortunately.
    Location is great. Would advise to walk in and out through the exit facing Goodwood Park Hotel for easy access to Far East Plaza and Shaw Center.

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    Nur Afifah

    York Hotel Singapore, has served me well during my stay. I could say this is one of the best go to hotels for stay cations! Be it for couples or families. The front desk staff was professional, attentive and accommodating to my needs. Queue for check ins is fast. Rooms are very clean and spacious. Comfortable and clean beds too! Good amenities and facilities. Excellent service quality indeed! Would revisit again! Recommend to all

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    Alif Saliman

    A great place to ring in the new year! Spacious and clean and extremely comfortable. Super friendly staff. Location of hotel is near the orchard Road shopping belt. …

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    Elaine Quek

    Nice hotel. Looks newly renovated. Good WiFi. Great location. Reasonable price. What’s not to love?

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    Sairam Jaishankar

    Great rooms, good wifi, soothing ambience in the lobby and excellent location as it is well connected via metro routes. The restaurant has a splendid fine dine cuisine to compliment the stay.

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    alfred low

    The ktv there is good

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    Paulus Sui

    Good location near Orchard Road

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    Will See

    located in the middle of the hill,7 to 10 minutes walk to convenient store. Staffs are friendly but rooms are not fully renowned, a bit old and run down. The worst thing is, the room has serious ants’ issue. I have changed my room twice, and I keep finding ants on the toilet sink, coffee corner, and even one time on the bed. it’s really annoying and I have to keep my personal belongings in my luggage all the time.

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    Roy Chan

    Not bad, reasonable price, just a bit old
    But won’t recommend the breakfast, not much choices, suggest to go out for local food

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    Jo Ro

    4 stars hotel. Breakfast is great. Lots of choices. Not too expensive for room and all accomodations. However a bit far and uphill trek if one walk coming back to the hotel from orchard.

    Not recommended for people with dissabilities if they planning to walk around on wheelchair.

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    muhd ridhwan

    Place is quite old and the exterior as well as the interior of the room definitely proves so.Room facilities is quite old.TV is not a flat screen one and the overall room interior just seems quite vague and a little boring.Only upside is the bathroom has a bathtub in it and being an old hotel,has rooms that are actually quite big and spacious.Swimming pool and gym is also quite decent.Overall a good hotel but just needs to be revamp to keep it looking modern.

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    The Ultimate Fan

    The size of the rooms is quite large and the lunch and dinner sets are very worth it. Food is delicious. Just hoping they clean the back of the toilet bowl though.

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    Ah Soph

    The room was good but there were food left over by previous guest in the fridge. This is unacceptable. There is also blood stain on the bedsheet

  98. Avatar photo Member

    The location is great, very convenient. Hotel staff quite friendly, rooms are clean. Breakfast is quite ok. Easy to find taxi at the lobby.

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    Burnie Tai

    Ideal location, reasonable price, we booked a large room with 2 King bed. However, rather old and hopefully an uplift is not far away

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    Hazel Ang

    Ridiculously poor hygiene. Dirty bedsheets. Told reception and they changed promptly but the mattress protector also has a stain. Yet they did not want to change but tell me it’s a “stubborn” stain and that it’s not “blood”. Book at your own discretion. You have been warned.

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    Michelle Parkinson

    Always excellent service from management to concierge , restaurant staff and house keeping staff. Nothing is too much trouble and everything is done with guest comfort and enjoyment in mind. I always bring my groups to stay here. Can’t thank them enough for how well they look after us all.

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    E P

    old hotel, the corridor smells weird and their bed has bed bugs. Can not sleep for the whole 2 nights because of itch and pain. When I told their receptionist about this issue they jus said “sorry” with no actual action.

    Their sound proofing is also really bad, can heard neighbors talking and partying at late night. Don’t stay here

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    We stayed at York Hotel for 3 nights and we had an amazing time here.

    This is just a few things that we loved in the hotel:

    * Our room was the Cabanas in front of the swimming pool and was spacious, comfortable and clean.
    * All the staff was very professional, nice and kind.
    * All amenities well cleaned and very pleasant (pool, gym, restaurant and lobby).
    * Perfect location near Orchard Road close to bus stop and MRT and plenty of Shopping Malls.
    * Loved the fact we had towels (gym and pool) and complementary water at the gym and room.
    * The breakfast was delicious with many options.

    Overall we had a fantastic experience!
    We couldn’t recomend more staying at this hotel.

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    Lee Kokliang

    Last stayed before Christmas 2015.

    1. The concierge service is so cold without the touch of warmth when I checked in the room. The male staff wasn’t smiling as if he had a bad day.

    2. The room was old and dirty, rather run down. The aircon was not that cold. Just a cosy expensive room compared to the delightful stay the year before. The worst part is the sound proofing where we can heard banging whole night long. I believe it was the different wing we were staying.

    3. The variety of Chinese food at the White Rose Cafe was too little. The standard for curry fish head has gone down with diluted curry.

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    Ivana Florency

    Overall, it is the worst experience I’ve ever had from a hotel in Singapore. The staffs are very rude toward us and their service quality is very low. The hotel room needs to be renovated because the bathroom walls are leaking. Moreover, there are a lot of dusts in the TV. This hotel is overpriced and the quality that they offer to their customers don’t fit the price. Definetely will not stay in this hotel again.

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    samiksha singhal

    The hotel is brilliant in every aspect. We took a family room that consists of a double bed and twin beds. The hotel is clean, the staff is very helpful and patient and the food is great!

  107. Avatar photo Member

    Bad service, bad cleaning, I forgot my polo t-shirt in room cabinet and when I come next day to ask for it they said that they didnot find it before the another guest occupied the room. So it is mean they no clean the room well and the 2nd …

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    Rabi'atul 'adawiyah

    Rooms is spacious! The tea and coffee bags provided are good quality, everything was really clean before we checked in. When we asked for utensils and plates via room service, they delivered it very quickly within like… less than 5 mins?? All the staff are friendly and polite I honestly think they deserve a 5-star :> Would definitely recommend to others! Thank you for the 1N, i feel so much better before going back to school

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    Abdulla AlBinali

    The location of the hotel is really good and convenient. The staff are helpful and friendly. And having stayed there for a week, not once was I disappointed with the breakfast, the variety on offer was just great and there was something new and different everyday. I’d highly recommend the hotel.

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    Gerald Er

    Went for the Penang food buffet. Serving sizes were pretty good with a fair variety of food. Layout was strange as hotel guests had to cut through the dining area to get to their rooms. Quality of food was fair and the buffet was reasonably priced.

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    Ace Dalisay

    Cabana Rooms are worth a try:


    – The single level Cabana room is very spacious with 1 king bed, 1 queen bed, and 1 daybed (it seems the room can comfortably accommodate more than 4 persons (but not allowed … take note that the hotel’s policy is maximum of 4 persons only)

    – Bathroom is average in size and is clean. It has a bathtub that also serves as shower area. The toiletries excludes comb and lotion, while the rest were generously provided, quantity-wise (shower gel, towels, bathrobes, toothbrush)

    – Cabana rooms are situated at the pool area level at basement 2, so this is the only view that can be seen from the room’s window, but its location is convenient to access the swimming pool and the gym. In front of the room is its own simple porch with garden furniture

    – Has a good-sized office desk

    – No wired internet, but WiFi is reliable most of the time

    – Room service food are still delicious

    – Just a 5-minute walk from the nearest bus stop; or a 10-minute walk from Orchard MRT Station (via Scotts Road)

    – 2 Swimming pools are clean (1 with toddler-friendly depth). A jacuzzi is also available

    – The gym is roomy and have good equipment. (there is only 1 treadmill … if you like to watch videos or listen to music, bring your own as the model does not have those features)

    – Bathroom in the pool area are still clean and well-equipped

    – Though we did not notice any upgrade, the hotel and its facilities are exceptionally well-maintained

    – Accommodating, helpful and polite staff

    – The mini bar fridge can be filled with your own drinks and food as it is empty. But bar drinks can also be requested.


    – The room has a Smart TV, but the cable channels are in standard definition and the smart functionalities do not work (e.g., connected to internet but cannot be used to browse the web or play Youtube; does not accept device mirroring/casting)

    – There is only 1 traveller-friendly wall socket available. There rest of the wall sockets are those with 3 round pin/plug (not sure what type is it, either type M or D)

    – Both the drain stoppers of the bathtub and sink are faulty

    – For privacy concerns, the window blinds should be closed as the inside of the room is very visible around the pool area

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    Tje Siung Tjong

    Room is nice, comfortable bed, nice view, has swiming pool and fitness centre on lower ground. Although quite some distance from main road (orchard rd) but can access lucky plaza, and also far east hotel. Room service and breakfast are excellent

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    nur ain

    Pleasant stay experience. Everything was clean but no bathrobe swimming pool was ok too! Location was easy to find direction too! …

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    Check Khong Foo

    Local theme buffet for the National Day. Most dishes were good, especially the desserts. Only didn’t like the tofu with peanut sauce, the tofu too dry n tough, and the fried carrot cake, could have been a little more crispy

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    Bender Addict

    Lobby is really really good. Once you go to the elevator and room corridor & the room itself, the condition turned.

    Corridor has moldy smell and many parts of the room is very dusty, hence the SG clean certified.

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    Arlene Hsu

    The location is great, close to orchard road, the breakfast buffet is great, but the service needs to improve. For example, preauthorized credit card charge receipt should be printed out by staff but not requested by us. Second, we checked in a room for 4, but only 2 combs, 2 sleeping gown, 2 slippers, etc.

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    Sigit Widiyanto

    The room is okay. Clean and cozy. Not to big but enough to have a decent rest. Staffs are helpful. The food is quite delicious… Worth the money…

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    Han Nor

    Strategic area.The Hotel have a nostalgic looks.Highly recommended

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    carissa gay reyes

    It is the first time that we stay in hotel and experience this very rude hotel receptionist. Davidson Tan is doesn’t know how to handle his temper and patience. We really dont know that the policy is only 3 people to gather together as outside can gather 5 person and eat together. Because all off us ivs fully vaccinated, We only know that the hotel policy is only 3 people allowed in the room and we only know it when we are in the counter. He should have more patience to us as we still deciding if the 2 of us will stay. As we plan everything already. But he still keep on interrupting us while where talking and raised his voice, As we understand and know what he is saying that we need time to think. Pls hired someone that got manners and atleast got patience towards customer.

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    Wang Yvonne

    Here on a solo staycation on my actual birthday for the first time in my own beloved country.! I chose this hotel for its initial cuz its the same as mine Due to covid.19, even when we arent allowed to travel, am still glad citizens are gifted with grants to explore our own little red dot.!
    York Hotel has grand rooms and helpful hotel staff.!

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    Very near major shopping areas in Orchard. Hotel itself was a bit old, but still ok. Service was good, staff was polite unlike some other reviews here. Room got upgraded to a bigger room. Cleanliness wise is not bad, got free drinks also. Parking’s free.

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    Syura Anne Saliman

    I stayed at York Hotel Premier family room from 31st December 2020 until 2nd January 2021. The counter staffs, namely Yanna and Margia Law are exceptionally helpful, welcoming, warm and friendly people. The room is very spacious, nicely furnished and very clean. Excellent room for small children as they have a lot of room to run around and play. Paragon, Mount Elizabeth medical centre, Far East Plaza and practically everything in Orchard Road are just a stone throw away from the hotel. My family definitely had a lot of fun during our stay there eventhough the weather are not in our favour. Will staycaytion here again, definitely. Going to try the Cabanas next. Thank you for the hospitality York Hotel.

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    William Harsono

    Nice location, big room

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    Jie Wei Teo

    Plenty of carpark spaces. The penang buffet offer at their restaurant was not worth it. Taste wise was not that authentic and the portion per serving is so small. Which resulted in long queue at most counter as u have to re-queue to get the same food over and over again.

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    Dinesh Bhatia

    My secret hideaway for local food once in a while. Cafe is quiet and away from the hustle and bustle of the city.

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    YH Yau

    Smooth check in. The room given initially was almost perfect but a pipe burst in the bathroom at night upon first use, and they gave us a slightly smaller room instead. Love the complimentary large bottles of water because we needed them.

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    David Ash

    Penang Hawker Festival is back! Love this event but it was so busy. Lots of queues for certain dishes but seemed to move quickly

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    Dio A.P

    The place was neat and tidy. Perfect place if you want to go to Mt. Elizabeth hospital as this place is very close by. My only complaint was the piping hot water and the broken shower knob. It’s hard to adjust the temperature because its broken ! Other than that– this hotel was just nice.

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    Clinton Glover

    Spent two days, one night at York Hotel and was overall satisfied with the hotel and the staff. The location of the hotel is great, and it is only a 5 minute walk from the popular Orchard Road, full of malls and shops. The breakfast served was a buffet, and provided a wide variety of foods to choose from. As for the room, it was very clean when we entered, where the only thing that was lacking was a kettle and some bottles of water. Aside from that, my experience at York Hotel was great.

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    Sau Yin Chin

    Stayed at this hotel for two nights and I will never stay here again
    1) One evening at about 5pm, some members of staff tried to enter my room while I was in my room with my “do not disturb” sign on. Thankfully, the door was latched so they couldn’t actually enter. When I questioned them they said they were just checking in on me to see if there was anything I required. When I asked why would they be knocking on my door and even trying to enter when the DND sign is on, they said that they had called the room first and when no one picked up they decided to try to enter the room. To be fair, they knocked first but there was hardly a pause (I did not even have time to respond to the knock!) before a keycard was used to enter the room. Also, from my experience with hotels, no calls are supposed to be made to the room when the DND sign is on. I called down to concierge to complain and after some “investigation” they called me back to say that the staff had indeed called my room before trying to enter. It is apparently in their “protocol” to call rooms (even if DND sign is on!) in the early evening to check in on guests. If the phone goes un-answered (presumably guest is not in), they will proceed to enter the room. This is highly unorthodox for a hotel and never have I ever experienced anything like this. Other hotels I have been to have very strict rules about even placing calls to rooms when the DND sign is on. This is a great invasion of privacy. What if I was in the shower, unable to answer the phone and I did not latch my door? Even though I voiced these concerns, the staff just told me that this was their “standard procedure”. Just to be clear, I had only checked in the night before and was booked for 2 nights so in no way was I overstaying my reservation or behaving in a way that would cause hotel staff to be worried enough to check in on me. So if you choose to stay here, LATCH YOUR DOORS. Or, choose any other hotel in the vicinity.

    2) I had made my reservation on their website and paid a deposit of about $300 online. When I checked in, this amount was not reflected and the staff told me that the full amount was still due. I corrected her and showed my confirmation email stating the amount that was already paid (it was also reflected on my credit card transactions and it was not a “hold”). She corrected this and proceeded to check me in. During check-out, once again they told me that the full amount was due. Somehow the deposit didn’t appear on the system AGAIN. Thankfully I was careful when they presented the bill to me and yet again I had to explain that I had already paid a deposit when I made the booking. So just be careful should you choose to make a reservation at this hotel (Though after (1), I’m not sure why anyone would. Proceed with caution!). They might not acknowledge the deposit that you have paid online and try to collect the full amount from you.

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    Kimura Keina

    We stayed on the 19th floor. The room was furnished with two single beds and a king sized bed. Despite being located in the busy orchard road, it was quiet in the evenings. We were served well and promptly, from having our luggage personally carried into the lobby to the swift check in, and even having our luggages sent straight to our rooms. It was my family’s most enjoyable stay yet and we would definitely stay again!

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    fs y

    Went there for a wedding banquet, the food is great and the price of the table is relative cheap. Very value for money. Although the car park can be quite small and quite a bit of walking distance from the nearest mrt.

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    Christina A

    Favorite place to stay for a visit to Mt Elizabeth Hospital. Walking distance. Not bad for old people, this hotel have 2 entrances, one with uphill & flat surface. It’s also close to the Orchard. Room is big, and for some reason the restaurant is always filled with people eating …

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    Fiona C

    Overall, I really enjoyed my stay here. Spacious room and hotel in general, with a bathtub in the bathroom. The staff were all very friendly and location is fantastic. The only minor complain I have is that the cleaning staff threw way some of our facial cleansing productions on day 2 of our stay, probably thought we were done with it even though we had put them aside nicely. But other than that, it was a very pleasant stay!

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    Good hotel. Room service is good. Food is also good.

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    Eric Dalimarta

    Room smells, also the bathroom smells. Called the bell boy for check out, they never picked the luggages up, and had to carry them by myself. The hotel is pretty old and it was an ok maintenance by the management.

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    D Aigner

    It was quite a good experience room wise, the staff were efficient and friendly. There was a great selection of drinks and food available from room service. If anything the decor is a bit dated. Would definitely visit again.

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    Shandra Noraya Laksmi

    Stay for 5 nights (18-23 July 2022). Very dissapointed for un-communicative hotel staff. Forgot to inform us (maybe to the other guests also) that there is a lift maintenance on 21 July 2022. I use a wheelchair so it is not possible to go down thru emergency stairs (stay at 15th floor). Need to be more communicative.

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    Liu Leo

    A guy gave me a wrong exchange, and I really don’t blame that guy, it’s the line manager that piss me off. Like it or not, it’s your mistake to do the exchange with wrong rate, which I am willing to cooperate with you to make it right, but the manager treat me like I am a thief, and ask me to get up early and walk to other place to buy back the SDG(with a very poor exchange rate) and return to the front desk. Come on, is this how your “service line manager” treat your guest? Your mistake shouldn’t bother me that much, all I need to do should be only stepping into the front desk and it’s done. I consider myself is a reasonable customer, because I am also a manager for other company, I have the empathy, that’s why I am willing to cooperate with you, but there are tons of the workarounds to correct your mistake, e.g. ask customer to leave some money and you do the buy back process for your guest with receipt, see, it’s that easy, and you have to use the worst scenario, which is bother your customer? I felt I was being punished but I did nothing wrong, or, maybe the only thing wrong was I chose York hotel. I’d like to say your risk assessment is as poor as the service of the manager.

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    Mohammad Mottalib

    This polished hotel is a 12-minute walk from the shops and nightlife of Orchard Road, 3 km from Singapore Botanic Gardens and 4 km from the historic buildings and restaurants of Chinatown.
    The upscale rooms offer free Wi-Fi, flat-screen TVs and desks. Suites add sitting areas; upgraded suites add separate sitting and business areas. Room service is available 24/7.
    Parking is complimentary. Amenities include a fitness area, a coffee bar serving snacks, and a chic restaurant with floor-to-ceiling windows. There’s also an outdoor pool, a hot tub and a poolside bar.

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    Just went to attend company dinner..the hotel seems nice but the food is not..not sure about the room though

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    Today breakfast was nicely done, the restaurant staffs were all polite and friendly. Technically compared from the yesterday tea session, today to my surprise I’m really satisfied with their helpful and efficient service. Well done and keep it up…bravo

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    Anna V

    Good location, good rooms, good service.

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    Kenneth Yuen

    Just perfect. Book using Agoda to get best price.

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    Mehul Shah

    This is an old hotel. The rooms are not very well maintained and overall you get a feeling of being in a budget+ hotel. The staff is courteous though and take reasonably good care of you. The food is not too great and breakfast can be quite disappointing if you’re an Indian vegetarian. For me, it wasn’t a very pleasant experience.

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    Prachit Swaroop

    Fine hotel. Best location. Lovely breakfast menu and courteous staff!
    Come to this hotel if looking for a great shopping experience in Singapore since it is near to all major shopping malls with international brands.

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    Kyaw Myint

    I always stay at York hotel during my every visit to Singapore. Last week, I stayed 2 nights at York hotel. This time, I had very bad experience during stay. Especially during checkout, I was standing at the front desk for 10 minutes to check out. One of the staff was at the other desk. The other one was walking to and fro in front of me. She was intentionally ignored the customer waiting at the front desk. She didn’t ask me nothing. The other one was at another desk. Although no one was there, she still stayed there and asked nothing to me. Finally I went to that staff and asked for paperwork.
    I usually travel to other countries. I’ve never seen like these staffs. Especially the staff at the front desk ars very important for the customer. They should behave very well. Even they (from York hotel) didn’t say helllo or some welcome words. I can understand if they are very busy. But on that day, there was no other customers at the front desk. Very very bad ones !!!

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    Md. Mamun Ur Rashid

    Stayed here 4 night in a row. Staffs are polite. Spacious lobby and restaurant. Room is neat and mine premier. No push shower in toilet. Internet speed was not that good but keep unresponsive for a while. Overall good.

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    Raphael Rey Danuya

    The room is decent and has what you need. We had to approach the receptionist to be served at check-in as no one actually offered to see us at the desk but this did not impact us much. Location is good as it is near the main road.

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    papaya caramelita

    I stayed for 5 days. breakfast was very good. I liked the location of the hotel, 10 minutes walking distance from the metro. The location of the hotel was very reliable. I felt very safe even when I went out at midnight. Get out on the famous orchid road, close. very good price performance. only the bathroom could be renewed a bit

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    Yvonne L.

    Hotel staff are pleasant and efficient. Short waiting time and everything was done systematically. We got locked out of our room and the front desk personnel helped to ask for a technician and flagged it as ‘urgent’. Thumbs up to the technician uncle who was so patient and skilful.

    Booked a Premier room which came with a teepee tent and toys for the kids. With a king-sized bed, a twin bed and a baby cot, there’s still ample space to store our belongings and for the kids to run around.

    Room is clean and well-maintained. Adjustable room temperature. Walk-in wardrobe. Iron/ironing board and hair-dryer are provided. Bathroom is spacious with a bathtub and two basins. No smart TV so we brought our own laptop and HDMI cable to play Netflix movies on TV.

    Great breakfast and lunch at the White Rose Cafe. Service staff were friendly and attentive. Wide variety of food to choose from.

    Pool: Baby pool is great for little ones. The bigger pool is 1.2m to 1.4m deep, suitable for older children and adults. Time-slots are easy to book as well.

    Hotel is not located along the main streets but it’s not too far in either. 5-10 minutes walk from Paragon. For those who are not driving, an umbrella would come in handy as there is no shelter leading to the hotel. For drivers, there is a sheltered carpark and complimentary parking (limited to 1 entry per day)

    Overall, we had a fabulous stay and will return again.

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    YZ Tan

    Stayed here for a night during the weekend.

    – Room was clean and very spacious
    – Friendly Staff

    – Room and furniture looks rather dated.
    – Maintenance needs to be improved. The lights in our room was flickering every now and then.
    – Breakfast lacked variety. Food was decent.
    – Relatively inconvenient location, a 5-10 mins walk is required to get to the main shopping belt along orchard road. Extremely inconvenient during rainy days as there’s no sheltered walkway

    Not really worth the $300+ rate we paid

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    Andre Tan

    It’s an old hotel, but manage and maintain properly. Room are spacious specially if you take family room. The restaurant Also always busy during lunch and dinner , many locals eats there.

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    Andy Wong

    Spacious, very spacious. Amenities are basic and bathroom fixtures are quite worn out. Room is reasonably clean. Beds are comfortable. Two minutes stroll to Paragon Orchard. Actually a good place to slow down and disconnect.

    Buffet breakfast included egg omelets, roti prata, fish porridge, chicken noodle soup and small assortment of dim sum.

    Kudos to all service staff who were patient and responsive, especially the trainees behind the buffet table (good job guys).

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    Shirley Cheung

    On the day we going to check out. Cleaning lady bell us, and told us to do tidy up and move our bed,because she is very busy(with grumpy face). We say we dont want to, maybe we should ask concierge to do it for us ? She just angry and walk away and say “i am busy”! And cleaning lady dont do cleaning correctly, they just put every things(slippers,umbrella,etc) down the bed to make it fast.

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    Look at this. I doubt they even clean their room after their guest leaves. Was about to take a number 2, and i saw a patch of black stain, used an tissue to wipe it, out came a black stain. Called duty manager, they had the audacity to tell me “yes its cleaned after every guest used it”

    This aint what i paid for….

    Maybe some one can enlighten me, what might this black stain be??

    Now i doubt whether is anything else is even cleaned ‍️‍️‍️

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    Guido Paseri

    Lovely, clean and spacious room. We stayed at the hotel for 4 night and find it very relaxing. Breakfast buffet was really good with plenty of choice. Very relaxed service.

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    Susan Matsuda

    If anybody is trying to find good deals on hotels visit HoteIRᴀven. com booked a hotel on there and they had the best rates anywhere!

    Outside the building looks a bit dated (80s concrete architecture) but you feel very welcome inside. The service is impeccable. Amazing how the staff remembers your name etc. The suite was spacious and well-appointed although a bit old-fashioned to my taste. The breakfast buffet has a wide variety of foods of high quality.

  159. Avatar photo
    Jasmine Ang

    Location not as fantastic! To walk over to far east plaza isn’t a breeze as i expected! Hotel supply a funny non popular toothpaste that already harden; when i press to use; it just shoot out into the sink! gosh! for a rated good hotel i m really disappointed! The breakfast is not too bad though; except for the fried mee that is so soggy i feel is overnight food!

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    Denise W

    Stayed here twice within the past 3 yrs. Always very clean/comfortable with pleasant staff. Food is excellent at the cafe including the buffet breakfast!

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    fariz budiman

    Quite nice hotel with great location, just 3 minutes walk from lucky plaza, the center of orchard. I’m amazed there are some houses near the orchard area. Can’t say for breakfast coz I choose not to include it on my package. But the room is quite nice. There is a bath tub if you want to plunge yourself into the hot water. Pardon my star because I just moved from Grand Hyatt haha

  162. Avatar photo
    Sha Hatnawi

    First call to operator for a fresh change of towels. Housekeeper came and when i asked where should i place my soiled towels, with an attitude she said outside can. 2nd call to the operator to ask for sugar and coffee and the same housekeeper came and she asked “do u need anything else? Its tiring for me to go up and down. Other than this, the stay has been a pleasant one.

  163. Avatar photo
    J Sim

    Tried the work from hotel package though was initially skeptical. Proved to be a really great place. Seems they have refurbished and revamped the place a bit. Very clean with very welcoming and friendly service from staff. Would return and would recommend to others as well. Loved that it has a very relaxing vibe – great hideout from the bustle of orchard. Keep up the great work!

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    Wacxis Wacxis

    Though the room was spacious, the entire hotel looks tired and in need of face lift. The price point for a standard room did not reflect the aminities or expectations. I have stayed in similarly priced rooms with much better amenities. There was a faint stench of stale cigarettes in the hallway and room.

    The service was inconsistent across multiple departments. There was a lack of attention to details such as not having a bath mat in the room on arrival, not having our key card assigned for the number of occupants booked.

    The White Rose cafe had good food, but similar inconsistencies in service was experienced.

    Overall, the best part about this hotel is the location, which is 5 minutes away from Orchard Road.

  165. Avatar photo
    Marco Ly

    Unprepared paperwork for checking in . I book for 1 queen bed plus one single , then they prepared one queen bed and an extra small bed which is completely different from what I have checked online before book in . The room and toilet is old and sticky. I couldn’t handle the smell.

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    Samuel Lee

    Very old interior, service staff greatly lacking in hospitality and basic service. Overall lacking even basic hotel qualities. Don’t recommend.

  167. Avatar photo

    Stayed in a deluxe room … The room is biggg and spacious. If you are planning to do lots of shopping, i think you’ll be able to open up a couple of luggage at the same time and still have space for the things you buy. You won’t have to worry about space. But, the downside is the walking distance from Orchard (not that far but a bit uphill).

  168. Avatar photo
    SBG Aussie MGTOW, Silverboy

    This is a very good hotel. Excellent location, close to Orchard Rd. Very easy to get taxis to attractions like Gardens on the Bay and Collayer Quay/Fullerton.

    Rooms great. I was in 105 on basement level overlooking pool area. Room was split level like a townhouse. Very clear, well furnished and comfortable, a lot of character. Staff are very helpful. Security also very good at York. It’s not 5 star, but more than good enough for a few days in Singapore. Only complaint is that the morning breakfast buffet there not so good, but many of them are very average anyway.

  169. Avatar photo
    Adeline Peng

    Booked a stay in York Hotel for my friends Bachelorette night and had to make last min unexpected changes to the date due to unforeseen reasons. Staff at Agoda and Ms Wye Lai Ping from the reservations department in York Hotel went out of their way to help. Really appreciate their kind gesture. Thanks for the free upgrade to quart sharing room.

    Overall quite a good experience. Service was prompt. Location was great. Just around 5 mins walk to orchard mrt. Quite surrounds. Rooms was HUGE. Although the hotel is a little dated, it’s very well maintained and clean. One of the few hotels which can accommodate 3 pax in a room given its larger room size. Thanks for everything.

  170. Avatar photo
    Rajula Tandon

    While the hotel is clean and adequate it would have been nice to have had an alarm clock in the room. The breakfast buffet is geared toward the japanese and chinese clientele. Eventhough there is an omelet station here, the language barrier makes it a little challenging to order.

  171. Avatar photo
    Nurul Y. Utami

    spacious hotel room, near to mount elizabeth hospital, clean, variety of breakfast menu, helpfull and kind staff but administration when check in is a bit to…. (they ask for copy of every single passport in our group consist of 20 people)

  172. Avatar photo
    Ann Beveridge

    Arriving at the York hotel on a Singapore airlines stopover was a shock, and not a good shock My last 2 reviews ( written last week for quite cheap places in Italy) I gave 4 and 5 stars. The most I can give this hotel is one star for the view from the window.I walked in to this hotel, Having paid a for a complete night for early checkin, I walked in with two cases and a back pack and received no help. At the counter, service was lacklustre.
    The room I was given on the 2nd floor was drab dirty and smelt mouldy. 2 lights were not working…one out and one flickering. Before I could shower or sleep I arranged to get that fixed, which was done. As I was showering a note was out under the door informing me that the next day was fire alarm testing (fair enough) and that the guest rooms and hallways would be sprayed over the next three days and I shouldnt worry about the chemicals. As an asthmatic with a particular sensitivity to chemical sprays this was not reassuring, and thethree days covered my entire stay.

    I repacked my cases and went down to the lobby where a ridiculous back and forth ensued with the nice young man at the counter conveying five messages to the manager behind a door. In spite of my request the manager refused to come out and speak in person. This is an un forgivable mistake and the major reason for my extremely low rating of the hotel. The young man said I would probably get a refund but not until they had spoken to my travel agent. At this point I left (first time ever walking away from a hotel booking) after a final request to speak to the manager was denied. I have heard nothing from them since although my lovely travel agent has
    contacted me twice and is trying to sort things.
    I stongly advise against booking in to a hotel where management leave junior employees to face problems they do not have the authority to solve.

  173. Avatar photo
    Sourabh Yadav

    One of the finest hotels in the neighborhood! Lavish big rooms, overlooking the city skyscrapers (Specially at night). Hardly 5 min walk from the MRT station. Well connected with Newton, Marina bay, Orchard areas. The buffet breakfast was a good spread of local and continental variety. Loved the chicken sausages and coffee.
    The rooms were comfy with large beds, a big bathroom and a sufficient doace to keep things around.
    Location: 5/5
    VFM: 4/5
    Breakfast: 5/5
    Cleanliness: 4/5

  174. Avatar photo
    Leonardo Andre Wijaya

    Nice hotel even though the building itself shows its aging. Definietly can sleep well in its room and the bed is soft. Receptionists and bellboys are nice as well. Recommended place to stay around Mount E.

  175. Avatar photo
    Julie Ang

    Nice ambience. A spacious place to host events, parties celebration at the White Rose Cafe. Food wise not bad but on the high side. A place to relax and chit chat.

  176. Avatar photo
    Lancelot Xjo

    We arrived around 12 am. The staff was polite and helpful. They even permitted my request for a late checkout just in time for my flight

    I loved that they have all the travel necessities. Great value for money. I loved the bed too. I slept and relaxed very well. .

    Downside is they dont offer airport transfer or book a cab for you.

    The location is very near high end shopping malls. The neighborhood is also quiet.

  177. Avatar photo

    Place has a 90s feel to it, but I do not find it reflective of the price per night.

    People living opposite my room appeared to be on Quarantine Order as they had a chair where food will be delivered and placed on. Rubbish was also tied in a bag and placed outside their room.

    Cleanliness 3/5
    Location 3/5
    Service 3/5
    Overall 3/5

    The bathroom wall and floor are tiled. Room is spacious, but the bed is kind of small for two. Bathtub is slightly stained and rusted at the drainage area. Shower curtain was stained but not changed.

    Although located near Orchard area, it takes some walking to reach the hotel from Far East Plaza.

  178. Avatar photo
    Ruzanna Agger

    Exterior looks like a movie from the 90s. Hotel lobby is spacious and clean. Room is big. Toilet is clean.

    What made me give this hotel a 2 star is the ‘warm’ welcome by Davidson Tan. Very unwelcoming. Asked him nicely whether we could get a late checkout and he said latest is at 12noon as checkout is at 11am. Erm ok. And he HAD to add on “Actually check in is at 3pm but now I am ALLOWING you to stay in a room now because the room is ready.” Excuse me? It is the same with every hotel if there is a room available, we will be allowed in EXCEPT other hotels did not find the need to reiterate that point. We are not idiots really. And who does he think he is that I needed his PERMISSION to get in a room?

    Also, it is such a hassle. No visitors allowed is one thing. Another thing is hotel guests need to bring with them a slip of paper (like a permission pass) everywhere we go. But whatever it is, it wouldnt feel like a pain in the bottom if Davidson Tan had been more tactful and professional in managing guests request and queries.

    I am actually glad I had to check out at 12 noon. Cant wait to get out of here. Since covid, Ive been staying in various hotels in SG. Such pleasant experience. But this one… gosh. Never again.

  179. Avatar photo
    Frans ML

    Reception always busy, wont pick up the phone

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    Lee WK

    Great place to relax

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    James K.H. Goh

    Nice small cosy hotel about 10 mins walk away from Orchard Road. Queues can get quite long during peak check-in periods. Prices are very competitive. Food is very good. Service standards are good. Unfortunately our bathroom had leaking pipes!

  182. Avatar photo

    This is the perfect hotel for a weekend. The counter staff was very friendly. I would like to thank Mdm Jennifer Loong (hope I got the name right) for charging my handphone. Thanks to all the staffs.

  183. Avatar photo
    Jacqueline Wu

    The staff at the White Rose cafe is good, friendly and courteous. The rooms are spacious and air-con are cool. Nice stay.

  184. Avatar photo
    Amberlyn Low

    Hotel was ok, small toilet and sad pool but the rest ok. There were many restrictions. If you’re thinking of hosting a bday party here, do not. Max occupancy of room is only 3-4 and they don’t allow more than 1 visitor and are absolute d*cks about it. They’ll also check every single person who enters. Terrible service. Staff weren’t rude to our faces but their politeness felt spiteful.

  185. Avatar photo
    Sangeetb Narula

    We had a little inconvenience on the night we arrived. The hotel duty manager Name Johnny who is very gentle and nice. He upgraded our room right away. We really appreciated his kind work. We would definitely come again to stay this hotel.

  186. Avatar photo
    Jason Kv

    Nice old but well kept hotel.
    A short walk away from Orchard Road.
    Close to Lucky Plaza.

  187. Avatar photo
    Jameson Han

    Great place, comfortable bed and great service. Perfect location since it is located near the city center and public transportation. Will be back

  188. Avatar photo
    Hnn ag

    Stay here for family vacation. Room are spacious and beds are comfy. But cleanliness could be improved. Wifi worked really well and staffs are friendly too. Overall we had great experience here.

  189. Avatar photo
    Ardy Dharmawan

    With the rate, this hotel is very valuable. Love it.

  190. Avatar photo
    Faidzal Nasir

    Hotel was decent. Frontdesk staffs Rose Marie and Nelson are friendly and helped to ensure our staycation check in is smooth. Great Job and Keep it up.

  191. Avatar photo
    Imam Santoso

    Nice hotel. Interior is a bit old, but it is very clean.
    walking distance to major shopping centers and Mount Elizabeth Hospital.

  192. Avatar photo
    Mike Croft

    My wife and I have stayed here a few times now. Clean, comfortable and excellent service each time. Great position and short walk to Orchard Road and the Paragon which we found excellent Restaurants down stairs.

    Food was excellent here at the York. Breakfast were amazing. This is now a regular stop for us travelling to and or from Europe and Japan.

  193. Avatar photo
    Jeffrey Tang

    The room was very nice, even a double bedroom also have bath tub. The room was not very sound proof, can hear noises from the other room. But the service is very efficient as the duty manager helps us quite down other guests. The room is very affordable

  194. Avatar photo
    Faisal Isa

    Among the worst hotel i ever stayed, not only the restriction are bad, there is a staff who stops everyone before entering to check but doesnt even wear a uniform or a pass and was extremely rude. Zero service recovery. The front desk themself not sure which is the right number of occupancy. I wont recommend this hotel to anyone.

  195. Avatar photo

    (i would give it 0 star if i could ) don’t even understand how it is a 4.1 star hotel front desk staff were rude. the hotel hallway is filled with the scent of cigarette smell. the television were small and low graphic. you would expect something better upon coming into the hotel but in reality, once you are check in, you would wish to just be back home

  196. Avatar photo
    Lutful Chowdhury

    Centrally located close to Orchard street, Singapore..
    Economical n just decent.
    No extra luxuries.

  197. Avatar photo

    I call to check on room rate for long stay for 2 not sure it’s was Call centre of FO staff who I speak was very rude and not professional at all as she told all booking must done thru Agent.Is this how a hotel should be…As I know website and direct Hotel will be much greater..The Hotel FOm should train their staff to more professional and customer service oriented rather than having such a waste staff like her…

  198. Avatar photo

    Booked a deluxe suite but it was fully booked when we tried to check in. Receptionist was nice enough to let us have a free upgrade to family room …

  199. Avatar photo
    Catherine Seah

    I am very impressed by the size of the room and the service at York hotel. As my kid was on HRW, they were very kind to postpone our stay for a week without much hassle. They have also kindly upgrade us to the premier room – not sure if it is due to us celebrating our birthday and 10th wedding anniversary at the hotel.

    The afternoon tea was pancake and ice cream and my kids really love them. My kids also love the selection at breakfast! The close proximity to orchard road was a + too!

    Nelson who served us during check in and check out at the reception was extremely friendly and helpful. Staff at the white rose cafe are very detailed and they truly serve with their heart. We can feel lots of warmth during our stay.

    Maybe one thing that can be improved will be the direction to the pool as well as the location of the towels at the pool. We didn’t know where to get the towels till we asked another family at the pool

  200. Avatar photo
    vivian idris

    We stayed at York Hotel many times, specially when travelling with family. The room is spacious so for the 4 of us we can all stay in one room comfortably. Location wise it is superb, a 3 minutes walk to Mount Elizabeth Hospital and Paragon on Orchard rd. It is always a nice choice when visiting for health check-ups because you got a bonus of convenience in getting your other wants and needs within a close range

  201. Avatar photo
    Shannon Koh

    I am upset with the fact that I wasn’t able to have more than 2 people to stay in the hotel with me due to the heightened covid period. However, this is not the fault of the hotel, therefore, I am still giving 4 stars as the room and atmosphere is good. However, the food was pretty basic for the price we paid, which was slightly disappointing.

  202. Avatar photo
    Audrey Lee

    One of the few hotels I visited that hires slightly older than usual staff. They smile and greets and are generally more polite than the younger service staff elsewhere.
    Great location – in the heart of orchard, within walking distance to paragon. Superb for the price paid.
    Rooms are comfortable, clean and big enough for you to shoot a kungfu movie in.
    Great to bring your whole kampong with you on a holiday or staycation (like i did).

  203. Avatar photo
    Anton Tan

    Deco for the room is dated. Breakfast timing is 7am – 1030am. We were there at 7am. It’s not opened yet. I wouldn’t recommend a staycation over at this venue.

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    Hermanto Hermanto

    Convenient. Within walking distance to Orchard Road.
    Big family room wtih good breakfast

  205. Avatar photo
    -Amex- 66

    This is the worst ever I stay in sg. The staff is not cooperative, rude, bad attitude and not welcome. Even though I stay a few days with big room.

  206. Avatar photo
    Study With Britney

    Stayed for 3 days. The staff were nice but then my bed had blood stains on the first day. I brushed it off thinking that after room cleaning the next day that it will be changed but no. After the room is cleaned, the bed linen is still the same with blood stains. Also, the room light bulb is burnt and when i turn it on, it has a buzzing sound. The other light bulb didn’t work at all. Then when i tried to charge my laptop on the work table, one of those plugs don’t even work. I have over 400,000 followers online and if people do ask me what hotel to recommend, i definitely won’t recommend this hotel. When i was leaving, no one helped me with my bag at all. My right hand was injured and it would be great to at least have someone carry my heavy luggage into the taxi. I also won’t be coming back again.

  207. Avatar photo
    Mariana Binte Hamid

    Fast check in.Family room very huge comfortable with walking wardrobe and shower with attached bathtub but one of the sink is choke.Second night there was a power failure at my unit. Call the reception counter but line was not function. Need to use handphone to call direct line for help‍️. …

  208. Avatar photo
    donna lisye

    Nice Room,Clean..Nice Cleaning Service At 11 floor..dont know Her far Good Hotel

  209. Avatar photo
    Paula Simpson

    This hotel was fantastic especially when you book with breakfast.
    The place is above clean and the rooms are very spacious and cleaned very well.
    The concierges are brilliant and extremely courteous and helpful.
    Would definitely stay here again

  210. Avatar photo
    Rebecca Symons

    Rooms are dated and musty smell. No sound proofing so very noisy. Can hear talking through the walls and doors slamming. Small bathroom which needs renovating. Don’t stay here if you’re sensitive to noise at night.

  211. Avatar photo
    jy law

    I booked a superior room for my girlfriend birthday, it is a quite nice experience at there.

    Very nice receiption service, friendly and polite. They can accept all my request.

    Environmental is quite and comfortable to stay.

    Room is very clean and clear, have bathtub inside. View from room also very good.

    A good trip for family or celebration.

    10min walk from Somerset mrt.

  212. Avatar photo
    Amy Ong

    Thoughtful gesture in upgrade for birthday

  213. Avatar photo
    Jonathan Leong

    Gathering was primarily at the restaurant, where service was excellent, and the food and drinks served on the buffet spread was of good quality! Staff were polite and helpful. A tour of a room was given, which showed a nice spacious place with amenities, and with a city view. Overall, lovely experience there!

  214. Avatar photo
    Vogue Passion

    Room is spacious and clean. The Staffs were courteous and helpful. Room service was fast. Nice ambience.

  215. Avatar photo
    M-C. Camille

    Location is perfect, rooms are spacious and very clean. Only 5 minutes walk to Orchard or Paragon, right in the center of the city.
    Staff is very helpful.
    There is international plugs in the rooms so no need for adaptor.

  216. Avatar photo
    Crystal Koh

    Room review:
    Stayed in the family superior room which has two twin beds and a king bed. Super huge and spacious with the superb location, it’s quite unique to be able to find such rooms nowadays suitable for huge families. Furnishings are not so up to date but still clean and comfortable.

    Breakfast is ample in terms of variety but not as good in terms of quality. Egg omelette queue is quite long and not much live stations around.

    White rose cafe review:

    Came here for their thrice a year penang hawker fest buffet at $33++ a head on weekends at white rose cafe at the lobby. It features full live stations penang hawker food with chefs flown in from Penang! Valid until 1 Jan 2020. This has been ongoing for many years and seen a lot of loyal customers.

    Highlight dishes are: prawn mee noodles, Roti canai (roti prata), char kway teow, Rojak, Assam laksa, peanut pancakes and chendol. Lor bak is pretty good as well.

    All dishes are served in small portions for you to enjoy more variety. Free coffee, juice and water are available. Staff is friendly and goes around clearing your plates regularly and I’ve seen them helping the elderly down steps. Not too crowded and queues manageable.

  217. Avatar photo
    Yixuan Zhong

    Room is of decent size, dated but maintained very well. Staff are accommodating and very helpful. The instant coffee in the room however is not up to standards.

  218. Avatar photo

    Quaint old school hotel. Loved the vibe. Was at the White Rose Cafe for dinner.

  219. Avatar photo
    Albert B

    Very cozy place to stay in orchard area

  220. Avatar photo
    Norhadi Mohd Nor

    Just wanna know why there is no water spray for washing in the toilets? They only provide the bowl washer type in the premier rooms but not the standard or deluxe..
    As Muslim we need the spray to wash up after nature calls instead of using tissue.. hope the Hotel could provide with due consideration..thanks
    Ps other than this the hotel is superb n clean n the restaurant serves good breakfast …

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