Review Treknology 3 Cuscaden, 11 Cuscaden Rd, Singapore

Review Treknology 3 Cuscaden - Singapore 11 Cuscaden Rd

“Elmer is fantastic and very helpful. He help me to fix the bigger cassette and service my bike well. Thank you for the great service.” or “The service team were very friendly and helpful, repaired my bike with good suggestions, cleaned it up and now looks like new. Big thumps up!” It is one of the few customer evaluation comments about Treknology 3 Cuscaden. Let’s read more of this article on Thecityvisitor.com to find out if Treknology 3 Cuscaden is quality.

Introduction about Treknology 3 Cuscaden

Here are some fundamental details regarding Treknology 3 Cuscaden. In terms of Bicycle store, it is generally believed that Treknology 3 Cuscadenis one of the best places to choose and trust. It is placed at 11 Cuscaden Rd, #01-01, Singapore. Whether you are looking for a place or a service related to Bicycle store, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 67346641 (+65 67346641)
  • Website: http://www.treknology3.com/
  • Address: 11 Cuscaden Rd, #01-01, Singapore
Images of Treknology 3 Cuscaden from stock collection and provided by customers

Detailed information of Treknology 3 Cuscaden

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Treknology 3 Cuscaden.

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday: 11 AM to 7:30 PM.

Sunday: 11:30 AM to 5:30 PM.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
2.87 km3 minute3 minute2 minute

How to contact Treknology 3 Cuscaden?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Treknology 3 Cuscaden via:

Phone number

You can reach Treknology 3 Cuscaden at 67346641(+65 67346641). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Treknology 3 Cuscaden via http://www.treknology3.com/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 11 Cuscaden Rd, #01-01, Singapore if you have any questions or want to try to experience its services.

Treknology 3 Cuscaden reviews

Treknology 3 Cuscaden is among the best destinations of Bicycle store in Singapore, and it merits your consideration.

Is Treknology 3 Cuscaden good?

To determine whether Treknology 3 Cuscaden is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Elmer is fantastic and very helpful. He help me to fix the bigger cassette and service my bike well. Thank you for the great service.”

“I had my Fatbike serviced at Treknology 3 Cuscaden and I could not be more pleased. It now rides like the day I first picked it up. Highly recommend the service team here!”

“These guys really took good care of my Trek Madone and gave a very superb class AAA service. Recommend you guys to service your bikes here! S/O to Elmer, Chris, Rey and Dey! ”

“The service team were very friendly and helpful, repaired my bike with good suggestions, cleaned it up and now looks like new. Big thumps up!”

“Technical service is very good - bike always comes pristine from service. Staff goes out of their way to make sure clients are happy.”

“Bought our 3rd bike at Treknology Cuscaden. This time a Domane SL6. Great store with staff who knows a lot about bikes and are service oriented and nice to talk with.”

“Fantastic service from Elmer. He saved me a bunch of money -- turns out all the things I thought was wrong with my wheel weren't! Thanks!”

“Fantastic job! Extremally polite and helpful service! Treknology Cuscaden Team paid attention to all details and my bicycle was very well secured for the flight. Highly recommended.”

It has won many reviews from customers on the website, including 249 feedbacks with an overall score of 5 out of five-star ratings. Out of those, 99% are positive reviews.

Thecityvisitor.com has provided all the essential information about Treknology 3 Cuscaden, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Treknology 3 Cuscaden are not good quality, what should you do?

If you have had an unsatisfactory experience in Treknology 3 Cuscaden, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Treknology 3 Cuscaden, 11 Cuscaden Rd, Singapore

There is a total 249 reviews

5 / 5

99%

1%

0%

  1. Avatar photo
    Evangeline I. Chirayil

    Would recommend Treknology for bike servicing due to its helpful and communicative staff. Many thanks to Shukor, who gave very prompt and professional servicing for my bicycle (tube replacement, checkup). I also appreciate Jonathan’s recommendations for bike accessories and basic cycling tips.

  2. Avatar photo
    lorry vergonia

    Good service and very satisfied w/ the outcome, kuya Elmer is very friendly too..thanks a lot.

  3. Avatar photo
    Simon Roue

    Excellent service and very high quality work. Recently helped me with a SRAM warranty claim (very tough in Singapore) and a complete overhaul of the bike once the claim came through successfully. Also then did a very good job of retrofitting aerobars onto my TT bike. Very communicative and always keep me informed of how things are going. Will never take a bike anywhere else in Singapore!

  4. Avatar photo
    Tushar Sinha

    Had a good time shopping here – Nubin and Kelvin are very helpful and patient with newbies. Jeff very kindly agreed to squeeze in a tune up for my bike after I had a fall – even though he was quite busy.

  5. Avatar photo
    stuart Bygrave

    Great service. Had a couple of kids bikes with problems. All sorted quickly and properly and at reasonable cost. Will definitely be back.

  6. Avatar photo
    Nunzio Mirtillo

    Friendly team, competent and very fast to fix my bike. Thank you.

  7. Avatar photo
    Andy Kiwanuka

    As a regular retail customer of the Treknology Cuscaden store I have also been a regular user of their associated bike maintenance and repair service which I have found to be first rate. The team are incredibly professional, offer a prompt and competitively priced service. I would highly recommend them to anyone looking for a quality, professional and reliable service. A wonderful team!!

  8. Avatar photo
    Mohsin Kamis

    It is always a wonderful experience dealing with staffs at Cuscaden .Shout out to Calvin,Rueben ,Felix and mechanics for a great job done on my new Slash 29er given the short notice to build up.A great asset to the company and really appreciate their efforts .Two thumbs up

  9. Avatar photo
    David Sale

    Once again they over delivered on my expectation. Dropped two bikes off for a quick clean and tune up. They had a backlog and said 3-5 days, I explained my daughter had a bike ride coming up. They got to it and got the bikes done in time for her ride. Thanks Trek.

  10. Avatar photo
    Mia Lim

    frank and honest service from the technical experts..looking forward to future advise

  11. Avatar photo
    Nina Jones

    Great service by Elmer!!

  12. Avatar photo
    Richard Smith (Javaricho)

    I received very good service from Shahril and his colleagues at Treknology. Great support on looking at what was right for my son. They were also importantly very responsive on dealing with the small teething issues with my bike.

  13. Avatar photo
    Reuben Lai

    Trek has the best service in town. Elmer, Chris and Ray are the best. Can’t thank them enough for the amazing service

  14. Avatar photo
    Anne-Sophie Karmel

    Great quality and (super) fast servicing for installing a dropper seat post and changing a rusty bottom bracket. The staff is ultra responsive (even on weekend), friendly and truly professional. My bike (polygon premier) is riding and shining even better than the first day. Strongly recommend, they are the best …

  15. Avatar photo
    Ian D'Arcy

    Great service. The team couldn’t do enough to understand my needs and provide a great option. Well done.

  16. Avatar photo
    Chow Randy

    Felix, thank you.
    Your service and professionalism is much appreciated, superb knowledge n patience, am definitely coming back for all my bike needs.
    Pls thank your colleagues for me too …

  17. Avatar photo
    Daniel Jason Ong

    Thank you Rey for the 1st class service.
    Thank you for taking time to explain all the different rides Trek carries.

    Look for Rey

  18. Avatar photo
    Intan Salim

    Happy with the guys at the tech side in solving problem on my son bike. Fast and efficient, thumbs up to them a good and knowledgable guys and super friendly.

  19. Avatar photo
    Kam Patel

    Superb, friendly and professional bike shop selling top notch Trek Bikes. Great pre sales and after sales service, if you are looking for a bike make a trip to Treknology @ Cuscaden, they have a bike for all with a great collection and various price ranges. Best of all they allow you to test the bike before you buy which no other branded bike shop allows in singapore. Was able to test ride and I ended up buying two bikes for two different purposes. Highly recommended.

    Edit : To add further; another great thing about Treknology is that they are open during public holidays including Chinese New Year when all other bike shops are closed.

  20. Avatar photo
    Tay Thiang Song

    Extremely friendly service by Calvin. I am a newbie wanted a roadie looking at Emonda ended with a new Domane for endurance. Thanks to Calvin for his effort letting me test ride models like Emonda/ Domane/Madone allowing me to understand what I really need. Calvin is accommodating and patience, he literally answered tons of questions with honest answers. Good bike and great staff. Highly recommended! Cheers!

  21. Avatar photo
    Michael C

    Elmer is very professional and helpful. Good service – quoted a longer lead time but service came sooner!

  22. Avatar photo
    Jenny Chao

    Brought in my bike to change the inner tube. They even helped me to replace one of my missing bolts. Service is good, staff is courteous and friendly. It’ll be the first shop I think of going if I have any issues with my bike.

  23. Avatar photo
    Daniel Tan

    I recently send my bike for servicing and opting for the silver tuning package that includes washing. Good service and they try their best to give your bike best to you in these difficult Covid-19 times. I think I got it back after 3 -4 days. Apparently lots of people servicing their bike.

    There was still a noise from the bike after the service and I took it back and they changed the bearings and the sound was gone. i got my bike back in two days.

    Strongly recommend their service. I owe a Trek FX3.

  24. Avatar photo
    Huck Chin Lim

    Service was professional, prompt and with a genuine interest to fix the problem. Highly recommended.

  25. Avatar photo
    Rhein Martinez

    fantastic service..thank you to brother elmer

  26. Avatar photo
    Hellen

    Special Thank you to Elmo and Chris. A 5 stars experience at Trek Cuscaden! I am not a Trek bike owner, however I was given a friendly service nevertheless when I brought my bike with a flat tire in for repair, the technicians waited for me although it’s over their closing time, my flat was fixed swiftly and both tires were checked for appropriate pressure. They are my life saver! I may not know much about Trek bikes, I can now says the service at Trek Cuscaden will be of top quality. definetly will come back here again!!

  27. Avatar photo
    Ryan Al-Schamma

    Great service! I had lots of questions and Noben answered them all for me. I was also curious about certain bike models and so Staff fastened some cheap pedals on the bikes for me and let me take them for a spin! It was a great experience and I feel much more confident about buying a Trek

  28. Avatar photo
    Joseph Lacson

    Highly recommend Treknology! The staff are very helpful and knowledgeable. Mr. Elmer promptly took care of a Trek bike that I am passing on to my son. Thank you!!

  29. Avatar photo
    ADCNYC

    Service is always top notch. They never try to oversell. The bike comes back riding well.

    Highly recommended

  30. Avatar photo
    Nice

    I highly appreciate Rey’s good customer service and wide range of knowledge about bike.. This store is highly recommended…

  31. Avatar photo
    cendy marshall

    Love the store, and the service is excellent. Came on January , and ever since only communicating by whatsapp. yet all questions are answered in details. and today was back to the store to have my emonda p1 custom ordered and was very satisfied to their services especially Nuben, thanks Nuben for helping me to finally getting my P1.. cant wait till when i come back to pick her up.

  32. Avatar photo
    Marie Alexander

    Bike experts Rey & Elmer bike cleaning & bike restoration were perfect. They have been taking care of my needs for years. I love their excellent care and knowledge on road bikes and they are conveniently in orchard behind forum. Once I brought my unicorn float to pump at their place they even did that for me. I recently bought my road bike from them.

  33. Avatar photo
    ChuangYee Bock

    Best bike shop in Singapore. Knowledgeable sales staff and great mechanics.

  34. Avatar photo
    Greg Jacobs

    Great service with attention to detail! And great follow up. Shopping here for years (started at the old store) and never disappointed. Great job!

  35. Avatar photo
    Ghoana Tautjo

    Excellent service. Elmer did a good job to help me out with my bicycle.

  36. Avatar photo
    Nicholas Ng

    Shout out and big thanks to the Treknology team at Cuscaden on the stellar service on my latest bike build! Jeff, Alex, Elmer and Jason were patient, meticulous and detailed in stripping and rebuilding my bike. Now I can finally ride happy on the roads again!

  37. Avatar photo
    Irwin Lim

    Sent my no frills Trek Navigator in for basic bronze service, and the good folks at Treknology gave it great service and fixed my shaky headset and brake wires. I have been asking them casual advice here and there and they have been super patient and never holding back. Even helped me with a small problem with my other roadie. Love them for going over and beyond! Thank you!

  38. Avatar photo
    Sandra Pugat

    Very good service and good attitudes by the 3 gentle bike mechanics of Treknology Cuscaden Chris, Elmer & Rey. Very well recommended to service your bikes there. 5 Star service.

  39. Avatar photo
    Max Lee

    I went down to the tech centre on Monday to service my bike and the staff told me that he would source for the spare part as it is hard to come by. On Tuesday I got a call to inform me that the bike was ready for collection. I went down on Wednesday to collect and my bike and the other small issue was resolved too! Awesome service! Kudos to the staff at tech centre!

  40. Avatar photo
    Ryan Lee

    Had a rear puncture. I run tubeless tires. They waived the fee of the rim tape. Excellent service, reasonably priced. Will be back!

  41. Avatar photo
    Rudy Osumo

    Service of Elmer in 11Cuscaden treknology is very good and efficient. Get my bike at same day. I commend Elmer

  42. Avatar photo
    Jolyn Chua

    I needed the inner tubes on my kid’s 16” bike changed, so I brought it to a nearby bike shop along Hoot Kiam Rd first since it was closer to me. Without assessing my bike, they quoted $65 for Kenda front & rear tubes! An obvious overcharge! I called Trek & got a quote for $13(+$5 for installation). When I got to Trek, Elmer (Trek’s mechanic) told me he’ll assessed the tires first. In the end, there was no issue. He pumped them up for me, adjusted the handlebar & rear brake pads – all for no charge. I really appreciate the gesture, goodwill & honesty. It was so refreshing after my experience at the Hoot Kiam Rd bike shop. I’ll definitely return for a bike purchase when my kid is ready for her next bike.

  43. Avatar photo
    Junyuan Xue

    Very nice staff, taught me a lot on the bike knowledge.

  44. Avatar photo
    carmen ng

    Very efficient service. elmer is very friendly

  45. Avatar photo
    Ben Hamilton

    Friendly and helpful after sales service, thanks!

  46. Avatar photo
    john rhee

    Great service – superb support from Choy!

  47. Avatar photo
    Omar Ryan Cruz

    I wanna to give 10stars rating to Sir Elmer and Sir Rey for an impressive work for my Madone bike’s conversion to integrated handle bar. The great attention to details and bike technical knowledge with very friendly approached resulted to an exceeding customer satisfaction rating. Very highly recommended, please look for these bike experts for your bike repairs, maintenance & upgrades!

  48. Avatar photo
    Anirudh Krishnan

    Fantastic service from Elmer. He saved me a bunch of money — turns out all the things I thought was wrong with my wheel weren’t! Thanks!

  49. Avatar photo
    Maxvin Wong

    Friendly and helpful experience. Went in to the Tech Center to buy some brake cables and Shukor assisted me and answered all my questions too. Definitely going back again if I need anything. A good experience is priceless. Cheers!

  50. Avatar photo
    rishika chandan

    Excellent service by the staff every single time! Friendly, courteous and helpful. They help instantly and are always available! I highly recommend them

  51. Avatar photo
    Artem Kozhokin

    Amazing customer service. Thank you very much for prioritising and fixing my urgent issue prior to tour de bintan

  52. Avatar photo
    adrian ruben

    The guys from the tech team, very helpful and managed to solve my problem. Price is very reasonable.

  53. Avatar photo
    Farizal Basri

    Great service by their Mechanics team superb especially Shukor or Shakir. Keep us update and nicely job done. Weldone guys! Just request if they have name tag on them so much detail will place. Tq. Treknology cuscaden.

  54. Avatar photo
    Ee Wern Hoe

    I went there to change my inner tubing. The service was prompt and professional. Staff was cheerful. Price was reasonable considering the locational convenience. Highly recommended.
    Just need to be aware of the car park charges past the grace period.

  55. Avatar photo
    Mhel Daga

    Very friendlly staff Elmer , Ray And cris two thumbs up !!!!!!

  56. Avatar photo
    Michael Sang Weon Lee

    Done the overhaul service for SGD225. Elmer is the best!

  57. Avatar photo
    Nathaniel Guadayo

    I always go to Treknology Cuscaden every time my bicycle needs a service job. Sir Elmer is the guy who always checked/repair any particular parts that needs to be done. Sir Elmer is the go to guy at Treknology maintenance shop. Very nice and always accommodating. Highly recommendable. Thank you Sir Elmer!

  58. Avatar photo
    William Ng

    Nuben, Calvin and the team at Cuscaden branch are friendly and patience. I am always very happy with the service and personal care that Nuben provide to me each time I am there. He will go the extra mile to check stock availability at other branches and update me when the stock arrives. Will continue to shop there for my bike needs. Thumbs up guys.

  59. Avatar photo
    Nathaniel Guadayo

    The service of sir Elmer of Treknology was fantastic and smooth. Definitely a professional on how to handle and fixed bicycle parts.

  60. Avatar photo
    Rudi Rolles

    Very friendly and knowledgeable team, had very good experience especially with Felix and Jeffrey.
    If issues are coming up which are slightly tricky and not run of the mill, this team knows what to do!
    Have complete confidence in their abilities and delivery and feel in safe hands.

  61. Avatar photo
    Deepak R

    Prompt service. Have had my Trek MTB for over 10 yrs and have been getting it serviced by these professionals. Thanks and keep up the great work!

  62. Avatar photo
    Tania Kaushal

    Great customer service and bikes and accessories. Thanks to a very dedicated service team!

  63. Avatar photo
    Mike Regan

    Elmer was outstanding! Great service and advice for the future.

  64. Avatar photo
    Rashawn Kok

    I got a bike made of carbon that is very light, I like the professionalism of this shop, they are very precise

  65. Avatar photo
    Rory Freeborn

    Amazing

    Just went in and bought a child seat + helmet. Staff were knowledgeable, friendly and helpful.
    Their mechanics also did the installation for free.

  66. Avatar photo
    Nina Shchemenok

    Fixed 2 bikes there, one for me and 1 for my hubby, great service to the bikes, and to me personally, very helpful WhatsApp messages declaring when the bike is ready for collection …

  67. Avatar photo
    Julie Tok

    I am most pleased with the excellent service that was rendered at the Cuscaden store, today ! Store was closing but I was attended to nonetheless and got my bike fixed ! …

  68. Avatar photo
    Nicholas Ong

    The staffs at Cuscaden have got a warm & friendly attitude, especially Mr Nasser who served me during my search for a road bike. He has a very high level of knowledge on all kinds of bikes & takes pride in serving customers, giving them valuable advice. I’m very happy with my purchase so far, including their after sales service. A big thumbs up!

  69. Avatar photo
    Bob Diamond

    Purchased a Trek Slash 9.7 dual tones from Calvin and Reuben few weeks ago. They are very accommodating to my needs. Spent nearly 2 to 3 hrs testing the bike. If not for both of them, I would not have purchased my Trek that day . Highly recommended.

  70. Avatar photo
    Per Arild

    I guess I’m becoming a regular at Treknology 3 Bikes on Cuscaden, Singapore. Went back again to have my first set of Carbon wheels and while I did do quite a lot of research, Jonathan was extremely helpful. Got my wheels and everything mounted, check and ready to roll. Went off with great tips and advice too. Another great experience. Thank team Trek at Cuscaden. See you soon again!

  71. Avatar photo
    Remon Gazal

    Have used these guys a few times now. Advice is always good and doesn’t feel like they are trying to sell me things that I don’t need. Quick turnaround and good work done.

  72. Avatar photo
    Loren Hickok

    I had my Fatbike serviced at Treknology 3 Cuscaden and I could not be more pleased. It now rides like the day I first picked it up. Highly recommend the service team here!

  73. Avatar photo
    Jareer Hushaam

    It is undoubtedly the best customer service you can have.

  74. Avatar photo
    Paul and Leonie Mac

    Great service of our 2 bikes. The guys are knowledgeable and professional. Our bikes are a good as new. Definitely recommend

  75. Avatar photo
    Joachim Braun

    Very expedient and high quality repair. Good value for money. Helpful, reliable and pleasant staff. Good location and parking

  76. Avatar photo
    Stewart Phillips

    Very quick to support and quick turnaround time for fixing the multiple issues with my bike. Will be back!

  77. Avatar photo
    Susannah

    Excellent service. Bronze to gold. All good. It’s like getting a new bike back! They tell you what needs replacing and I feel it is good value for money. Thank you.

  78. Avatar photo
    sumeet sharma

    Great bike shop with an amazing all in one bike stand, pump and tools station outside free for everyone to use!

  79. Avatar photo
    Elisea Dulay

    Kuya Elmer is fast and effienct and friendly..good job

  80. Avatar photo
    Jen Villacrusis

    The staff are very helpful and accommodating. They are very easy to talk to and super knowledgeable about their stuff. One of the reasons why I bought Trek is because of their superb service. Good job guys! Keep it up!

  81. Avatar photo
    Pauline Toh

    Ms Dey was very patient with me and able to give me detailed explanation on my queries as she understand I’m a beginner rider. Even for after sales service , all queries via wadsapp was replied promptly and this is very ensuring for me especially I have no knowledge at all about bicycle. I will definitely be going back to this shop again

  82. Avatar photo
    Shahrin Ahyok

    Had a good customer service support from staff Dey. Patience and informative. Product received as promised. Efficient. Overall , I am very satisfied. Will definitely recommend to others.
    Cheers!

  83. Avatar photo
    Mary Jane Edleson

    I was so pleased that Treknology was able to receive my bike for a “tune-up”, and they were able to complete the task within one day. I also thought the cost of service and replacement parts was very reasonable.

  84. Avatar photo
    JM cruz

    Thank you so much they are awesome specially to Rey very good job …

  85. Avatar photo
    Hideki Azuma

    High quality repair at a reasonable price. Friendly and helpful staff. I would definitely go back there to get help.

  86. Avatar photo
    Gareth Deiner

    Jonathan and the guys at Cuscaden are first-class: they give an excellent service and the best possible advice – a super trustworthy, friendly and knowledge bunch of guys. They do the Trek brand proud, and I’m happy to call Trek Cuscaden my “LBS”!

  87. Avatar photo
    Sani Salim

    Was Served by Mr Calvin Loh and Mr Nuben … Splendid Service.. Keep Up The Good Work Guys.

  88. Avatar photo
    Dr. Richard Sae Won Pang

    Had a wonderful experience purchasing my 3y/o boy’s first bike. It was nice that they graciously allowed him to freely ride around the premises to test it out. Special appreciation and thanks to Johnathan (hope it’s spelt correctly), who served with poise and had ability to connect with us effectively. Have been recommending Treknology to my patients, friends and family. Hope to see you again, maintaining and growing the high standard of customer care and service you offer!

  89. Avatar photo
    Nasser A.J.

    Went to Treknology Cuscaden for my 404 NSW wheelhub servicing and Felix attended me. Told me that they are actually expecting me after i message them 1 day before in FB messenger. Did a swell job on the hubs and gave me a little pointer too. Turn around time is mere few hours, i did not expect it to be ready that fast!! Well done boyz…

  90. Avatar photo
    Dave Cowder

    Awesome service and knowledge at Treknology…. If you need your Trek fixed or tuned up then this is the shop to go! Hopefully they will get some bike stock before the end of 2021…. …

  91. Avatar photo
    Andy Chan

    Brought my bike in to slam the stem/cut steerer tube on an integrated cockpit. Also had an annoying issue with a clicking spoke in the front wheel. 24 hours later, the bike was back to me and rode / looked great. On top of it, it’s a great bunch of guys and a very pleasant experience overall. Highly recommended and will go back in the future.

  92. Avatar photo
    Shobana Venkat

    I went to buy a bike basket and helmet for my daughter and the staff was so helpful and fitted the basket on the spot even though the bicycle was not originally from TREK. Will definitely be going back for any cycle related purchases in the future.

  93. Avatar photo
    Ahmed Assar

    Great service. Honest and reliable. Elmer was really helpful and accommodating. Once you buy a Trek you will continue to ride a Trek in Singapore as their service is unmatched.

  94. Avatar photo
    Julian Wright

    I would highly recommend this shop. Excellent customer service, first by Adi to let me know by whatsapp that the new 2019 Fuel EX 7 had come in today (a public holiday) even though he was on holiday himself, and to Calvin for the detailed information he gave me about getting the best out of the bike. Can’t wait to ride it.

  95. Avatar photo
    Jonathan Lock

    Got myself a Madone SLR6 after months of mulling over a sea of models. I’m generally a cautious spender, buying either on clearance or 2nd hand. I ride a Giant and thought that brands like Specialized and Trek are over priced. Yes, they probably are faster but not worth the money. Till I read about the Madone.
    Everybody claims their bike is that much faster each new season but the speed claims are controversial as each claim they are better. With no one central body to verify their claims, I am not spending.
    But when the 1st Madone was launched, its was ground breaking. A Ferrari with the comfort of an everyday car. But the price alas was high and to buy second hand was a risk too as the integrated stem bar is nightmare for the perfect bike fit.
    With the current Madone, this already amazing model has been given a total revamp. Top model carbon and geometry for entire range be it basic Ultegra or Dura Ace team issue. Stem bar now 2 piece but just as sleek as full integrated. Iso fix “rear suspension” now adjustable and 17% more compliance, important for my 66kg mass (or as stiff as normal Aero bike). Front end now stiffer yet more comfortable!
    Usually product reviews can swing both ways. But the consensus was unanimous with the Madone. Unequalled comfort…. The rear at 100psi 25mm tyre feels more comfortable than my Giant Defy 2013 with 28mm tyres at 80Psi. The front at 100psi 25mm tyres just as comfortable as my Defy with with same tyres with 90psi with carbon stem and bars, but much stiffer as now I frequently stand up to pedal uphill as I can feel no less of power anymore. It’s Aero prowess is nothing to sniff at as it ranks among the top 10.
    Now the downsides, the bike might be heavy, the SLR6 stock is 8.35 kg. But if you Google, a reduction in weight of 2kg only results in a 5s reduction or a 0.05kmh increase over an hour at 30kmh.(A 2kg drop for a bike already costing this much would be tough even if you could afford it)
    People say that we need lightweight to climb but studies show that any speed over 15kmh, aero already trumps lightweight. Yes, in an all out mountain climb, the Madone will loose out but in Singapore, with the rolling hills and few extended climbs I don’t see a need at all for lightweight. In fact, I am now able to enter the foot of rolling hills at a higher entry speed.
    I also upgraded the stock wheels to the Aeolus xxx6, a pricey but worth it upgrade. It comes with reliable and easily serviceable Dt hubs. It has 36t ratchet that responds to pedal input almost instantaneously and is a very light for a 60mm wheels at 1575g. Yet, it also handles cross winds better than my 2013 47mm carbon wheelset.
    The base grey color is great as it matches every jersey I have . But the Matt paint is a real pain to keep clean if you like your bikes spotless. But you can choose to customise colours with Project 1 option. Just don’t choose a light Matt color especially at the BB or chain stay areas.
    With the bike all dialed in after a professional bike fit and the Iso fix adjusted to my liking, I just did a 140km ride with no sore butt to speak of. Quite an achievement for someone with a flat butt with 8% body fat. Yet fast enough to keep up with the younger riders on the Sunday 7am Crazies ride over 60km.
    I often face buyers remorse after spending hard earned cash on our boy’s toys. Choosing to buy second hand all the time. But this time there is no regrets. It was well worth it…
    To end the review, I would like to thank the friendly Sales rep Calvin for all the assistance,timely updates on the bike arrival and appreciation for the patience for all the adjustments needed to get my fit right and unbiased advise dispensed.

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    Brian D Anstey

    Brilliant Service and Cycle Mechanic. Thank you Elmer.

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    Adriano Castronuovo

    Very good attention. No issues with returns and the bicycle is awesome

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    José Luis

    Thanks Calvin, Nuben, Jonathan and Dillah for being attentive and supportive during the entire purchasing process. The Madone SLR is up and rolling marvelously. Hope to see you guys either in Bintan or Singapore for a bike ride. Meanwhile, keep up the excellent customer service and work you all proudly do. Treknology Cuscaden team, you are the best!

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    Al Eggs

    What these guys don’t know about bikes you can write on a postage stamp! Stopped in for brake assessment since new items not biting. Problem diagnosed instantly as oil on rotors; subsequently de-greased and good as new. Felix in particular a great help and was happy to shoot the breeze on various MTB topics for 10 mins afterwards – despite obviously busy. Not sure why you’d go anywhere else TBH. Cheers!

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    Wes Barnes

    Really fast service turnaround. Very patient in answering my pretty basic questions.

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    Say

    I had sent my bike in to replace the frameset & at the same time fully service the bike. Elmar did an exquisite job. He was friendly, paid attention to my requests and was meticulous. I did not need to do any adjustments after however minor as he had the the details spot on.

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    Tricia Francisco

    The service men and sales staff are
    Very approachable and helpful. Superb service!
    Helps with a smile! …

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    Matthijs van Wagtendonk

    Looking for a service for my Trek bike brought me to the Treknology maintenance department. Professional set up, listening to your needs, communicating with WhatsApp on the service progress, and on time delivery.
    I almost forgot they do a good job as well. Cheers

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    Arvind Kozhiyalam

    Great shop and fantastic staff.
    I was supported by Nasser who was in no rush to sell me a bike, took time to understand my needs and shortlist a bike / model.
    Place allows you to test ride the bike (haven’t heard of many places that allow you to do this).
    I will definitely recommend this place to anyone who is looking to purchase a bicycle.

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    Ian&Georgina Farr

    Geoff provided a very thorough and professional bike fit for me recently at Trek. Geoff was Super knowledgeable and helpful and just a really nice guy. Highly recommend getting a bike fit with him.

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    Jim Livingstone

    Really good bunch of guys. Very helpful when is comes to advising me on what to buy and not to buy. Quick turn around with bike service and special builds.

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    Aniruddha Ganguly

    Fantastic experience with Trek bikes! The person who looked after my case – Felix – was very professional, knowledgeable and friendly! Solved the problem, called me right away to inform me, and give me context! Very happy and strongly recommend them for their bikes and their service!

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    Tamana Chanrai-Hills

    Got our son’s bike from here. We had to wait a while but I was very impressed by how well Jonathan kept me informed the whole time. The advice and service was amazing. Our son loves his bike!!

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    Elene Tan

    Great customer service. large variety of accessories and bikes.

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    Umayawan G

    Have almost all the bikes as other mega showroom. Staff are very knowledgeable and helpful. Recommended place.

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    Bayani Dario

    Sharing my experience with Trek’s mechanic Rey for the past 2 years, i have 2 heavily used bikes having ran 6000++ kms and 4200 kms respectively, somewhere in between, mechanical issues pop up due to wear and tear of the parts ( bearings, bolts, cables etc). I didnt have to worry as Rey always get them settled and always fixed them fast as i ride frequently. Untill now i always go back for any issues concerning my bikes.

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    Zubin Dastur

    Have gone to the service center during lock down for numerous issues (inner tube change, faulty wheel, bike servicing). The guys at the Service Center are great. They can deduce a problem quickly and give you an honest diagnoses (which is a nice change from some of the other bike shops I’ve been too). Really good customer service, Quick turnaround and reasonably priced. Couldn’t recommend them enough.

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    Julie Yee-Fam

    Excellent service by Calvin! Appreciate all the help and patience from him, plus the fact that we could try out the bikes at the open space. Thanks for all your help, Calvin!

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    olive R

    Went there to upgrade bike components and job very well done. After sale service is also great. Staff very helpful, kind and friendly. Quick service too. Will come back!

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    Anya Proctor

    Great service, and knowledgeable staff. This is the second bike we have bought from Trek, and my daughter is super happy with her new upgrade! We’ll be back when it’s my son’s turn

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    Kathy Collado

    All staff are so friendly n kinds…highly recommended ️️️

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    Nils Kleemann

    Made an overhaul service of my Madone 9.0 last week and as usual got a great service. Very competent and supportive with attention for the small things. Well done!

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    MOGO

    Small bike shop but there is almost everything you need!

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    Anna Macapobres

    Good service Elmer good job……!friendly approach.

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    Najela Khaterah

    Kuya Elmer did a good job He is Friendly and so accommodating so am giving him five stars …

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    Julian

    Workshop team is a little abrupt and rude. They need training on customer service

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    Kintsugi Ahava

    Calvin Loh from Cuscaden branch has been the most patient and amazing. His service is world class. Had initially wanted to custom build a bike ‘Cos I like the frameset. But decided to go with the 2020 Emonda SL6. Spent the whole afternoon after taking measurements only to change my option when I saw the Emonda but he patiently helped throughout and was so dedicated without any complaints. Not to forget the post-purchase bike fitting which he helped patiently as well. Thanks to him I got a really good bike to my liking! That’s the best about Treknology3 and their staff. Not only are their bikes good, their staff are excellent too! Wanna get a bike, go for treknology3 and look for Calvin Loh.

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    Werner Iucksch

    Technical service is very good – bike always comes pristine from service. Staff goes out of their way to make sure clients are happy.

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    Ayo Tech

    Great Customer Service! They give you good insight and comparison for every bike and allow you to test them, so you get to feel it. They are knowledgeable and very friendly. I met Dey on the first day, and she was accommodating. She assisted me on my reservation and constantly provided updates until I got my new bike. It was an incredible experience! During collection, Jonathan helped me with my questions and request. They are there with you from start to finish, and that makes your New Bike Day experience seamless and fun!

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    Lucas De Jesus

    Went to cuscaden tech centre to fix my brakes.it was a quick fix but the mechanic advise me to have my bike serviced.i will do it on my free time.thanks to elmer.great guy..very helpful..must recommend this place

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    Michael Manning

    Overall I was incredibly impressed with the level of service, attention to detail and the knowledge of everyone I spoke with. My bike was shipped from the USA and I needed a tune up to ensure all was in proper working order. Treknology completed the work in the same day, which was great because I wanted to ride the following day. They also charged me for the basic service, but made incremental adjustments that normally cost more. They understand how to build goodwill and they have great customer service. I highly recommend Teknology for all your biking needs.

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    Michael Whitesides

    Excellent and thorough service! Fixed my brakes and headset like new. Really appreciated the efficient and friendly service.

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    Matt Hankin

    Great knowledgeable service, highly recommend

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    Eric Bowman

    Visited Treknology searching for a Mountain/City touring bike. The staffing went above and beyond explaining the benefits and features of several product. Ultimatley I purchased the DS-3 and some needed accessories such as spare tube, shorts, kickstand, lock water bottle, lights, all of which were installed quickly while I waited. I appreciate the help and knowledge these guys demonstrated, and excellent customer service. I am visiting Singapore for a year, and this purchase is exactly what I needed. I would highly recommend for you biking needs!!!!

    Thanks for the help, service, and great knowledge, I am completely satisfied with my purchase

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    Elvira Hermozura

    Thank you Chris and Elmer for your good job on our bikes..Thumbs up. We will recommend you to our friends..
    Elvi

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    Iain Carmichael

    These guys are great!
    I built a new carbon aero bike with an Ican frame and SRAM Red eTap groupset (not all of it bought from Treknology).
    It was my first experience with aero, carbon and electronic shifting after 25 years as a mechanical Campagnolo guy. I didn’t make a good job of the build but the Treknology people at Cuscaden and Alexandra were terrific! They sorted out all my errors and even liaised with the frame builder to get information.
    It was way beyond what I have experienced from a LBS before. Awesome people!

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    Juliano Bonasera

    The service team were very friendly and helpful, repaired my bike with good suggestions, cleaned it up and now looks like new. Big thumps up!

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    jason

    Whether is it for your first bike or experience rider, Trek makes you feel very comfortable. Rey was very patient and professional with my need for a road bike. Unlike some ‘giant’ brand, there is no hard sell, pushy nor bad attitude from Trek. Highly recommend for anyone who wants a great bike!

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    Andrew Gale

    These guys were very helpful. I arrived from London with my bike for a short visit. I needed a new front chain ring fitted and they did it on the spot.

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    Edwin Teng

    After testing out a bunch of bikes, finally got a Domane! Special thanks to Jon, Calvin and Choy for providing wonderful service throughout the process and helping to setup the initial fit – will definitely recommend the Cuscaden team to anyone looking for a new bike. Thanks again guys!

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    Charles Facey

    Highly recommend Trek Cuscaden. The team was very helpful in advising on the right bike and accessories, and although I had to pre-order and wait for stock (due to the pandemic), I was kept well informed throughout and contacted as soon as it was ready to pick-up fully assembled. Thanks Trek!

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    Karen Suh

    Great service and very happy with the bike.

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    Paul Welsh

    Very helpful guy greeted me and really listened to what I was looking for. They don’t offer that type of bike but he referred me to a place where they might. Knowledge and thoughtful. Nice!

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    Peter Nesbitt

    I have been getting my road bike serviced by these professionals for the past three years and only have great things to say about them. Felix recently replaced my crank, and once again did it with a smile and great care. These folks are the best. Thank you Trek

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    Ian Nissen

    The guys at Treknology always do an excellent job on all my bikes road, MTB and TT. Quick turn around too.

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    ronald arreza

    Staff are very friendly and accommodating

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    Steve “Cyclopath” T

    First time bringing my bike to Treknology Cuscaden for bike service. Greatly impressed with the service by Jeff and Felix. My bike had some issues with shifting and loose headset. The FD bolt is rounded and could not be removed, and the headtube bearing needs replacement. Jeff identified issues and thought of creative ways to solve my problems so I can continue riding safely. I am a happy and satisfied customer. Well done to the mechanic team from Trek Cuscaden!!

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    S. H.

    Fast and professional service at Cuscaden outlet.

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    Max Liong

    Attention to details with regards to question have been a excellent experience as under no circumstances were any staff express displeasure but rather been very patience. Moving forward all my other bikes will seek treknology service Great Job fellows it shows there passion and commitment to showcase there bench mark as TREK ambassadors!

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    Barney Goggles

    Thanks to the bicycle trainer stand they sold me at the start of the CB, I was able to safely exercise from the comfort of my own balcony. Great service and great product.

    They also installed a bontrager cadence monitor and recommended an app to go with it , which enabled me to measure distance, speed and cadence which completed the experience.

    Thank you !

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    Nimrod Delante

    Jeff, one of the bicycle mechanics, is very helpful and quick to attend to requests. Good work Trek Cuscaden!

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    Ben Wee

    Friendly, polite, understanding and knowledable! These are the qualities that make up a shop and it’s staff. The staff of the Treknology3 Cuscaden branch has been remarkable in their services towards all my enquiries and purchases. I highly recommend this place anyone who wants a top tier, high quality road or mountain bike.

    Special shout out to Adi, Nuben and Calvin for the outstanding service!

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    Art Pacheco

    The staffs of Treknology Cuscaden specially Jonathan are very accommodating, very patient in answering my queries.
    The DS1 which I purchased was delivered on time with matching follow up if all is in good condition.
    Overall it was a great business deal experience.

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    XT Dee

    always prompt in reply & great + speedy service. Like to deal with them

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    Chandran Nair

    Fantastic service by the team. Nuben and the crew there have top marks for friendly service. Elmer and the service team are courteous, helpful and very provide good and timely support

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    Javier Chee

    Don’t own a Trek, but faced a mechanical around that area while on my food delivery run. Seeing that the service team already got their hands full, I asked to borrow their BB tool and allen key so that I may fix them myself. Surprisingly, no questions asked, they lended them to me and even declined my payment as a token of appreciation.

    Merely lending me some tools may just seem like an insignificant act of kindness, but it’s a commendable action which not many bike shops will do (including the one I tried before this). However, it did saved me from lossing a day wage. So a really huge thank you to Treknology 3 for their accommodating staffs.

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    Eddie Tan

    Thank you Felix for helping me to tune my bike. I like your working attitude, very professional and gave advice to me abt bike maintenance. I will definitely go back again!

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    Caspar Baum

    An amazing experience. Kind, professional and immediate support. My trekking bike has done more than 40.000 km and had to undergo a general service. Now it is like new again. Amazing! Can only recommend this professional service to all bike lovers.

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    Clinton Swan

    While I remember to log a review; these guys are great – really helpful and thorough. I got my bike ‘reconditioned’ after a year of it sitting on the balcony in the rain. Fantastic job / just like new.

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    Tan Wee Hock

    I would like to express my appreciation and Thanks to the all the staff especially Jonathan at Trek Cuscaden for helping and assist to set up my new Trek Domane Bike.. As newbie on Road Bike it is very important to received important advice and good bike setting up. Well Done.

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    Javi Suarez

    I recently moved to Singapore from Europe. I am very happy with the quality of service provided by Trek Cuscaden Road. Very prompt response by email, great support and top quality service at the shop. Felix, Jeff and the mechanic (sorry I did not get his name) are very professional. They even have made a non-standard repair to my bike without charging it until I check whether it works. As said, impressed and very happy. This will be for sure my only option bike shop for future services.

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    Grant S

    Great service pre, during and post sales! Attentive, patient and good explanations

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    Gourav Lohani

    Not sure how treknology managed to have all absolutely amazing bunch of people together at their showrooms and service centers! Every one is very prompt and super helpful…! Special mention of *Ray* in Treknology Cuscadian Road who is a craftsman when it comes to bike fixes. Every time he service my bike, it feels like silk to ride to! Overall it’s been an exceptional experience throughout over the course of 1 year now!

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    Ghoana Tautjo

    Staff are very friendly and accommodating. Specially their mechanics men at the shop. Well, Filipinos are very dedicated in their work though.

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    Muhammad Andri Bin Afandi

    Superb experience with Treknology bikes! Professional, knowledgeable and most importantly service oriented staff. After a few visits speaking to different staff members (Azman and ST) and test rides, it took me weeks before arriving to a decision. Adi whom I liased with numerous times was super cool, patient and accommodating providing the faith to finally purchase my 1120 and a 2020 Roscoe 7. Woohooo! He handled all my inquiries well, right through to the purchasing and final tune ups making the entire process such a pleasure. Our first Trek bikes were delivered last Saturday! Me and my wife are two very happy customers! Thanks so much and we wish you well Adi!

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    K K

    Brought my “Fixie” from Dubai where it has been suffering in the sun for the past 3 years. The guys at Treknology 3 assessed it – gave me a quote and finally fixed it – as brand new. Thank you so much – very happy with the result. My highest and warmest recommendations.

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    Ayo Tech

    Great Customer Service! They give you good insight and comparison for every bike and allow you to test them, so you get to feel it. They are knowledgeable and very friendly. I met Dey on the first day, and she was accommodating. She assisted me on my reservation and constantly provided updates until I got my new bike. It was an incredible experience! During collection, Jonathan helped me with my questions and request. They are there with you from start to finish, and that makes your New Bike Day experience seamless and fun!

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    Antonius Ricardo

    First owner of Domane Al 4 Bike (but riding attitude like Madone Bike) here.

    I have been going to and back Trek shop and the staff especially Chris and Ray for always caring my bike.
    Both of them definitely know what they are doing, noticing something weird and get it fixed straight away.
    Never try to do hard sell on me and keep supporting me as a rider though I bought Ultegra carbon wheels and GP5000 tyres from different shops HAHAHA which I think is very good point here .

    Will keep support Trek by getting a new tyre, comp bike or clips.

    Getting a proper madone is a must but one day not now.

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    Vivek Mahapatra

    Super helpful easy going staff ready to answer the most simple to the most complex questions about bikes and biking! Have had my bike and my kids’ bikes serviced there multiple times. They’re really thorough, prices are quite reasonable, and most important – they provide great customer service!

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    Nairbs

    5 stars for the service crew elmer, rey and cris,

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    Jonathan Tahir

    Assisted by Choy. Good guy, took the time to explain the whole process thoroughly and patiently.

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    Khairul Anuar

    Treknology has the perfect service. Started with swapping my seat post from the stock as it was too short.

    Then to brake pads replacement and adjustment as I was swapping to a carbon rim.

    The staff even gave me good advice and maintenance tips.

    10/10 would return!

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    James Russell

    Fast, friendly and knowledgeable staff. Brilliant service all round and very reasonably priced too. Would recommend, even if you don’t own a Trek.

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    Lukasz

    Fantastic job! Extremally polite and helpful service!
    Treknology Cuscaden Team paid attention to all details and my bicycle was very well secured for the flight. Highly recommended.

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    Dan

    I brought down my mountain bike for servicing today. Handle bar is super squeaky. I was told it would take 10-14 days to fix it up due to the new shipment of bikes they just got in. Now I understand the crunch the industry is in, but 14 days is awfully long for a basic servicing. (Hope my new bike is on that shipment though).

    Maybe you need to start thinking of implementing a booking system, just like car service centers are doing it. Then I would just need to wait one day. We all need to adapt and make changes in the way we conduct business in order to keep our customers happy.

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    Lim Lin

    Bike after a 7 year in storage feels like new and gear change smoother than what I used to have. Thanks guys

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    Jimmy Ah

    Extremely helpful in making my purchase. Very accommodating. Too bad there aren’t many bikes available right now.

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    Danilo Arzadon

    Bike Techs are friendly. Service are highly recommended.

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    Todd Whittemore

    Wonderful and professional service! Dropped my FELT B-12 off for the “gold” service and replacement of worn parts. I was kept up to date on status and bike was completed earlier than promised. Highly recommend!

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    Jason Bridge

    Full service completed in less than 24hrs, bike looking great, professional staff. Fully recommend …

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    Lazybug 16

    Wonderful experience to be serviced by the team in Treknology. Follow up and recommendation were spot on.

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    David Mast

    I take all my bikes to the Treknology service team. They know SRAM well, do a nice clean and minor service, and have taken me from tubeless, to tubed (and I’ll switch back again) on the newish Conti 5000’s. They let me know what’s going on via Whatsapp and guide me thru any necessary changes. Thanks to the team down there at Cuscaden.

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    Md Zulkifli Aziz

    Pleasant experience, friendly salespersons too. Will definitely visit this outlet again.

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    Carole Fischbein

    Friendly, quick and good work

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    Jennifer Co

    We bought a children’s bike from a toy shop that had not been assembled correctly, the team at Treknology were super helpful, quick, efficient and affordable. We were delighted with the service!

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    Chris Feret

    Elmer provided fantastic service! Very knowledgeable and friendly! Highly recommended.

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    Joe Cunningham

    We live near the Treknology shop on Cuscaden, and we trust the service center to take great care of our bikes. It’s fair to say we’re a Trek family, with the kids on their bikes, the hydbrids, and our two old Madone road bikes. The service center has been excellent – with fast, honest and high quality always being the hallmarks of their service. Highly recommended.

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    Arnaud Bickert

    Great service and a big choice of bicycles ! Very friendly people.

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    daniel mcqueen

    Very friendly, competent and helpful staff. Thank you Felix and colleagues .

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    Marie Alexander

    Bike experts Rey & Elmer bike cleaning & bike restoration were perfect. They have been taking care of my needs for years. I love their excellent care and knowledge on road bikes and they are conveniently in orchard behind forum. Once I brought my unicorn float to pump at their place they even did that for me. I recently bought my road bike from them.

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    Jackie Lou Mendejar

    Dey is very helpful. She ensures that you get the perfect bike size for you. I pre-ordered small size in March but it turned out to be small for me. Luckily, Dey was there and asked me to try the Medium one which is perfect for me. Super happy with the service …

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    asimov38

    Sent my bike in for a silver package bike service and wash. My gears are shifting well again after they indexed it.

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    Patricia Mortensen

    Brought my TT bike in for a complete set up, great service both in the workshop and the showroom. Super knowledgeable guys that were helpful in every step.

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    Phil Bedford

    Had bought a Trek road bike and needed a fitting after a couple of rides. Went to the shop to make some adjustments and the team was very professional and helpful. Their knowledge helped me to improve not just my fitting but also gave useful hints and tips on my riding style. Thanks Trek Team

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    Justin Liok

    The guys at this shop are so welcoming, helpful apart from being knowledgeable. The bikes I brought to service and tune up after not using them for years were restored to their former glory in a timely fashion and their hand holding throughout was reassuring and comforting. Even for certain matters they are unable to resolve, they were really helpful in recommending an alternative place which did a wonderful job on my Fox suspension as well….After reading so many negative reviews of various bike establishments around Singapore, I was truly worried and skeptical when bringing my bikes to them even with all the positive reviews they had so far, but lo and behold…I have been joyfully proven wrong. I will definitely be coming back here for all if not most of my biking needs.

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    Stephen SEE TOH

    Elmer is fantastic and very helpful. He help me to fix the bigger cassette and service my bike well. Thank you for the great service.

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    chan wiliam

    Excellent bike service for my Madone 9 from Trek Tech Centre. Special thank to Mr.Felix Tan for his good job in overhaul my bike and rectified my bike rear brake issue . Now riding like a new bike. …

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    Kobayashi Hana

    Thanks to the Treknology 3 Bikes team at Cuscaden! I had a problem with the rear tyer. Then they actually had carefully analysed the issues and found the problem on the front tyre as well. They kept the close contact while this is whole occurrence and confirms with me on the options of resolution.
    My bike has a new life!!
    I highly recommend this place!

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    Chemin Lim (Chellard)

    Elmer takes care of my bike and detail guide. I recommend this place.

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    Del Olaivar

    These guys really took good care of my Trek Madone and gave a very superb class AAA service. Recommend you guys to service your bikes here! S/O to Elmer, Chris, Rey and Dey! ⭐️⭐️⭐️⭐️⭐️

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    Tian Chong Ng

    I bought my Trek road bike from the Cascaden branch. Very professional advice and Best after sales service whenever I drop my bike off for Repairs and servicing…. Worry free!

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    olivier legrand

    Great service. I bought both my kids bike here and they are always responsible agencer I have any issues.

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    Don Humphrey

    Thank you very much to Jeff especially but also the other staff at Treknology for their help and assistance when I was purchasing a new bike recently. They were all very professional.

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    Melvin Lee

    Sent my Speed Concept TT bike for Overhaul. Technicians were friendly and only recommended items that truly needed changing. Will come again!

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    Mike Green

    walked to the shop, made it back home on a new bike. Excellent service.

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    Guy Spooner

    Great service. Changed tube and valve for $18 including labour and GST. Love these guys. Always excellent service.

    Upvote for Elmer and Jerry.

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    Jeny Fernandez

    Shout out sa dalawang gwapo at mabait na kuya! Thank you po, for fixing the break of my bike!! Good service and very good people, God bless you both kuya

    Shout out to kuya Cris! Thank you for being nice kuya, and for offering a chair to sit while waiting for my bike wheel to get fixed! It was a very good and fast job

    Hello to kuya Rey! Thank you for fixing my bike!

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    April Rice

    Got a new chain and gears cleaned! Great service and amazing turnaround time. All in a few hours – highly recommmend.

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    Rachel Ashe

    The Tech Center Team were amazing! They are experts at what they do (can fix anything!), friendly and good fun. I can’t recommend them enough. Thanks …

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    Kieron Lynch

    Just finished another silver service on the bike at the Cuscaden store, bike came back like new, best service in town in terms of quality and value for money, Treknology team don’t try to unnecessarily upsell replacement parts, and a great team to deal with.

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    bbryantza

    Responsive, friendly team – had issues with my wife’s Di2. The team checked what was needed, kept me informed and went ahead with that but very kindly sorted out without charge some additional smaller stuff noticed on the way through the check up. Bike is sounding perfect and running fantastically! Professional and approachable! Well done

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    Mambo Madness

    We recently bought our first road bikes from Treknology Cuscaden. We were assisted by Jonathan throughout our 4 visits to the showroom from initial testing of different types of bikes (road bike vs hybrid) to bike fitting (bike size, saddle adjustments etc) and purchase. All our experiences were very positive. Being quite new to cycling and first time road bike users, Jonathan was patient with us. He made sure we tested the bikes properly to ensure we get the correct size, gave us some useful tips on how to handle a road bike, and also set up the bikes with appropriate adjustments to the saddle height and handlebar to help us transition from our bromptons to the road bikes. Finally the bikes were properly fitted with the add-ons including the bike computer, water bottle cages etc before we collected them. What came across quite clearly during the interactions with Jonathan is that his priority is that we enjoy riding the road bikes and our safety. He advised us to get used to the bikes before considering clipped pedals and cycling shoes. He didn’t try to push us to buy more things. We highly recommend Jonathan at Treknology Cuscaden if you are looking to buy a Trek bike and want genuine service.

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    Phil Sami

    The team at Trek service in Cuscaden give 5 star service. Quick turnaround. Keep you informed and check and clarify what’s needed. Great service and wishing you a great 2021

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    Memorist Fist

    Simply the best bike service out there! Efficient and skilled technicians. I highly recommend to all. TREK is the right name for fun and safety ride.

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    Sheilla Venus Corpuz

    very quick & good service for kuya elmer …

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    Prashant Arkal

    Great support and to the point repairs. Elmer kindly helped and very good knowledge about products. Highly recommend

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    Elaine Chan

    Treknology is my go-to-place for my bike supplies and servicing. And Trek Cuscaden is very accessible from my house, I like going there because of the selection of items they carry and the very helpful, attentive and accommodating associates. Notable is Calvin who is very helpful, attentive and makes good recommendations too. I appreciated his recommendation to get white Bontrager shoes, which at first, I was not sure of but turned out to be a very good choice. And he recently helped me with my bike fit that greatly improved my cycling performance too!

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    Susan

    Top service. Highly recommend for any bike repairs. Great communication and service!

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    Sean Salumbides

    Highly recommended. Kudos to the guys Rey and Elmer of Tech Centre. The guys are extremely helpful and manage to address the issues with my MTB. Keep up the good work!

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    Jason Kynoch

    Fast, professional and efficient. Competitive prices too. The workshop is first class as the guys there have so much experience due to the volume of bikes they service. I took my bike there for a service a couple of weeks ago and it was as good as new and as smooth as butter.

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    sid roy

    happy with the service centre, they changed my tyres and tubes quickly during lockdown period. efficient service with a smile.

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    Nina Devouge

    They are amazing, fast, efficient and effective. Just what you need to get your bikes fixed!

    Sales people are also very knowledgeable!

  218. Avatar photo
    bernhard weckerle

    excellent service, friendly staffs, good communication during service, bike is amazingly clean after service, everything running well and smoothly. great value for money. cheers, Bernhard

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    Greg Russell

    Love these guys! The service they gave my 25 year old mountain bike was awesome. Replaced all the knackered bits, sorted out the gears and bearings and it now runs like a dream. Thank you

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    Eiji Yoshikawa

    I got MARLIN 6 at this store. After the purchase visited several times for purchase of accessories and maintenance. Very satisfied with the bike and services at the store. I recommended some of my friends to visit the store for some accessories like kick stand. All of them are satisfied as well.

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    Dennis Chan

    Updated 04/04/19:
    Just serviced my bike at the Cuscaden branch. Felix is awesome! My bike is returned to me like brand new. He also explained to me what has been done to my bike. Excellent work, excellent service! Google, why I cannot give 6 stars????

    Excellent team at Cuscaden showroom. Mr Calvin Loh and Mr. Nuben both are very friendly and helpful. I bought my bike from Mr. Calvin and it was a wonderful experience. He is very kind to share his knowledge in cycling after the purchase. Also, I would like to mention Felix who helped me solved all mechanical issues of my bike.

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    Michael Lott

    Excellent service by the team here. They also helped my wife out with a bike and carrier for our son and were extremely accommodating. Will definitely return for future bike services and items.

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    Gerard Tan

    Great experience! Very helpful in fixing and teaching us about our bicycle.

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    chun kit

    Customer Service Elmer is very helpful and professional. He always go extra mile to help customer. Good job. I will definitely visit again and recommend my friends and family …

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    Francois de Cannart

    Fast and excellent service

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    D Lim

    Awesome experienced mechanics and sales person working here in the shop and tech centre. Had my bike replace parts and the work was awesome. Great work Adi and Elmer!!

  227. Avatar photo
    Max Mann

    Had great service from Elmer when I had issues with my wheel. Thank you very much!

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    Sujin Mathews Thomas

    I am a newbie to cycling but did plenty of research before going to the shop with a specific bike model in mind. Received fantastic customer service from Jonathan who not only did a bike fitting but recommended accessories which were within my price range and which served my purpose well. Even the delivery guy was great to deal with. Pity i didn’t get his name. Keep up the good work.

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    Upinder Singh

    Got my X-Caliber rear tire replaced by Felix. Excellent job and workmanship. Thanks. Fun ride today. Look out for Felix he is the man!!

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    Rajeev De Mello

    Elmer is back to the Cuscaden shop!
    I brought my bike for a tune up and it was done quickly and efficiently with the usual friendliness.
    Delighted with the service.

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    Jon Omund Revhaug

    Bought our 3rd bike at Treknology Cuscaden. This time a Domane SL6. Great store with staff who knows a lot about bikes and are service oriented and nice to talk with.

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    Doug Thompson

    Recently bought a new bike from the team here – awesome service, advice and turn around time . All the additional specs were added to my bike in 24hrs for pick up – some of the best service with a smile Ive come across in Singapore – highly recommend

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    Muralidharan Vijayan

    Very Friendly and very good service .my bike came out from service as new one

  234. Avatar photo
    Vivek Mahapatra

    Super helpful easy going staff ready to answer the most simple to the most complex questions about bikes and biking! Have had my bike and my kids’ bikes serviced there multiple times. They’re really thorough, prices are quite reasonable, and most important – they provide great customer service!

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    L. M.

    Excellent Service and super nice bikes!

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    Senthilkrishnan Venkatachalam

    Right from purchasing, till delivery and after delivery their service is highly appreciable.
    Staffs are very friendly and approachable.
    Though there was delay in the bike shipment, the staffs kept me updated on the arrival status.
    Throughout the process they were very supportive.
    After sales service also exemptional.

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    Damien Tay

    Impressive service from Jonathan and all the staff. Jonathan’s professional advice and patience helped me in my purchase decision, making sure I would not regret getting the wrong bike size. Highly recommended!

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    Bounthara Ing

    That is SERVICE! Great experience buying my new bike from this team. It is not just about the features and functions, but the informative and friendly conversation around getting the right bike and size for me. Kudos to Nuben and Jeff for sharing their expertise. Keep it that way!

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    Alex Wiseman

    I’ve been in Singapore 6 years and the guys at Trek Cuscaden are the best bike mechanics I have dealt with by some distance. They provide great service in good time. I’ve found them to be consistently well informed, knowledgeable and patient with me. Jeff has taken a lead with fixing my old bike and selling me a new one. He is excellent, but the other team members always help out in his absence and are just as strong.

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    andre bastos

    Felix was very kind and highly competent. Fixed my bike troubles in a jiffy!!

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    soumyabrata rahut

    Great place. Friendly and knowledgeable staff. Did a great job on my bike. I’ll be back.

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    zavier tan

    Friendly knowledgeable staff. Special thanks to Felix for the great work and advice!

  243. Avatar photo
    Bobbie Whiteside

    The crew here has been awesome! After moving to Singapore from overseas I needed to get my bike set back up out of the shipping box and buy all new accessories. The store was open and technicians working through Chinese New Year holiday which made it easy to drop off my bike. It was ready for pick up just one day later. And they didn’t just put the parts back together but also fixed little things like the outside of my handle bars which were bent inward from a few tip overs. Truly great service to get my bike back better than it was before!

    The team in the store have been very nice and helpful each time I’ve gone back in to buy more accessories. They gave me quick and clear explanations of different options for each item I needed so I could make a quick decision. Also as a new rider in Singapore the team was really nice to give me pointers on routes and safety.

    Highly recommend this shop and the friendly team working here!

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    Lex Taicho

    Very friendly and accommodating staff …

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    Jk K

    The staff was very helpful and knowlegable. Just brought my bike and share with them the discomfort when riding. Not only they help me do the adjustment. They do not oversell and give professional advise. They want to ensure that they found the rootcause before advising if need to change any parts! KUDOS to the team!

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    Jennifer Magalim

    They are so kind !.. Its my second time to bring my cycle ..- first, my cycle stand got stuck .. And they fix it for FREE…. Second My brake is broken they fix it again in a friendly price… Thanks kuya elmer.. For making sure .. That I’m safe .. God bless.. …

  247. Avatar photo
    Donie P

    Sir elmer and ray provided best customer service,fast and reliable repair for reasonable prices. Higly recommended even for non trek bikes

  248. Avatar photo
    Sidat Senanayake

    Great service from Shukour and team. Sent them a photo of my broken bike component, they identified the correct replacement and had it swapped out within 30mins of me bringing my bike down. They set the benchmark for the large bike shops here.

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    Chee Wan Ng

    Was there to changed the front tire of my legacy 26 inches mtb and the mechanic offered the best choice of tire for my purpose of riding on gravel roads. At the same time, I was looking to change my saddle too and was eyeing on one with carbon rail (SGD$300 plus). However, the lady staff advised against it as it designed for roadies. Instead she suggested a very comfortable Bontrager saddle (SGD$90) which was indeed proven to be extremely comfortable although it doesn’t seems to looked as light and sexy. All in all, a very sincere and genuine approach to customers without hard selling expensive components.

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