Review Swensen’s, 301 Upper Thomson Rd, Singapore

Review Swensen's - Singapore 301 Upper Thomson Rd

“Swensen’s at Thomson Plaza is a great place for family and friends to have meal. …” or “Grew up with this place. Food quality very consistent. Free Firehouse ice cream on birthday. Now with more treats when sign up membership.” It is one of the few customer evaluation comments about Swensen’s. Let’s read more of this article on to find out if Swensen’s is quality.

Introduction about Swensen's

Here are some fundamental details regarding Swensen's. In terms of Restaurant, it is generally believed that Swensen'sis one of the best places to choose and trust. It is placed at 301 Upper Thomson Rd, #03-23 Thomson Plaza, Singapore. Whether you are looking for a place or a service related to Restaurant, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 64548502 (+65 64548502)
  • Website:
  • Address: 301 Upper Thomson Rd, #03-23 Thomson Plaza, Singapore
Images of Swensen's from stock collection and provided by customers

Detailed information of Swensen's

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Swensen's.

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday: 11:30 AM to 10:30 PM.


Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

5.8 km6 minute7 minute5 minute

How to contact Swensen's?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Swensen's via:

Phone number

You can reach Swensen's at 64548502(+65 64548502). Use the hotline to contact them right away for the quickest help and resolution to your problems.


You can contact Swensen's via It will react rapidly and assist you with your concerns.


You can directly come to 301 Upper Thomson Rd, #03-23 Thomson Plaza, Singapore if you have any questions or want to try to experience its services.

Swensen's reviews

Swensen's is among the best destinations of Restaurant in Singapore, and it merits your consideration.

Is Swensen's good?

To determine whether Swensen's is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Swensen's at Thomson Plaza is a great place for family and friends to have meal. …”

“Grew up with this place. Food quality very consistent. Free Firehouse ice cream on birthday. Now with more treats when sign up membership.”

“Manager Steve was very patient, friendly and did a fantastic job serving us! We are very pleased with the service from upper thomson swensens! Will definitely come back!”

“After all these years Swensens remains a favourite dining choice for my family, especially for ice cream. I remember coming to the Thomson Plaza store when it first opened in the late 70s.”

“Ice cream is always the best at swensens. Steve had been attentive to our orders because of the customisation of our food. Thank you!!”

“My best Swensen place. Cozy, not very crowded. Lovely place! Hope the management won’t close the building!”

“Never fails to satisfy! Start with a favorite entree and finish up with the perennial choice of dessert. Nuttiest is the mightiest ; )”

“Had a good lunch here with my colleagues and boss. They serve the food in hot. Not so crowd also. Good ambiance as well.”

It has won many reviews from customers on the website, including 212 feedbacks with an overall score of 4.2 out of five-star ratings. Out of those, 74% are positive reviews. has provided all the essential information about Swensen's, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Swensen's are not good quality, what should you do?

If you have had an unsatisfactory experience in Swensen's, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Swensen’s, 301 Upper Thomson Rd, Singapore

There is a total 212 reviews

4.2 / 5




  1. Avatar photo
    Andy Oon

    Food was regular fare. Service was not to expectations.

  2. Avatar photo
    Aeden Tang

    Love the sundaes, other food normal, service can improve definitely, ate there many times cos convenience

  3. Avatar photo
    Varis Cute

    Have great time at hi tea birthday party.

  4. Avatar photo
    Lionel SWM

    Spacious with lots of space for kids. This is one outlet that probably have chance for seats without waiting at dinner time.

  5. Avatar photo
    Eugene Lim

    Swensens is the go-to place for the best in Western fare which one can pair up with a soup and a choice of coffee/tea/soft drink for a truly satisfying Western meal at any part of Singapore. Its ice cream creations are a cut above the rest in terms of presentation, craftsmanship & taste. Its in-phone Swensens card is the perfect solution to card confusion in wallets. It has tantalizing monthly meal deals that will keep one coming back for more and the Firehouse ice cream creation, together with in-house birthday promotionswill make the cardmember’s birthday a sweet one to remember.

  6. Avatar photo
    Normayasari Samat

    Friendly staff, delicious food and nice ambient

  7. Avatar photo
    Yingster C

    Was there last evening(Monday) for pasta; as expected: a far cry from what it used to be in the days of my youth.

    First and foremost, the ipad used for ordering was filthy – sticky and oily!- and needs to be cleaned often esp with this covid-19 about!

    Non-smiling staff and unfriendly study. Must be a long day/week for them and business must be good, I guess.

    Food was nothing to write home about but only fit to write about it here.. Had the carbonara with smoked duck. Only few tiny bits of duck which tastes like sausages, or anything but duck.

  8. Avatar photo
    Nize Stuff

    Grew up with this place. Food quality very consistent. Free Firehouse ice cream on birthday. Now with more treats when sign up membership.

  9. Avatar photo
    Xiao Mimi

    Around 8pm, 2 July 2022. Me and my husband are very pleased with the good service at this Swensen Thomas outlets ◡̈ Even though it’s crowded and can see they are short of manpower but The manager and all the waiter / waitress are very attentive. Thumb up for them …

  10. Avatar photo

    Swensen’s at Thomson Plaza is a great place for family and friends to have meal.

    The salmon and mushroom pasta is very yummy, cream sauce is not too thick with pasta that were being cut into shorter pieces. The vegetable soup is a healthy option which also tasty pretty good as well. Coffee is on the bitter side but you can add milk and sugar accordingly. Orange juice is refreshing. Strawberry ice cream is sweet and nice too.

    The seats and atmosphere is nice and we enjoyed ourselves through the whole entire afternoon.

    Staff are friendly and fast to respond to our request and order even when there are many diners around.


  11. Avatar photo
    Othman Abdullah

    Of covid period very quite..Very nice ambience to hv discussion n meetings.. I can called cosy n quite…

  12. Avatar photo
    Hedi SE

    Surprising not bad

  13. Avatar photo
    Richard Henry

    The aircon is set too cool.

  14. Avatar photo
    Margaret Chia

    except aircon not cool

  15. Avatar photo
    Thomas Chan

    Surprisingly, the packaging for take away is rather good during this Circuitbreaker, not those typical take away if you would get from hawker centtre. The only problem I have with overall experience is, I can’t use my membership to gain points since everything is take away this priod of time. Business is struggling for everybody, but they did their best. One of the oldest branch in singapore I would say.

  16. Avatar photo
    Robin Nugraha

    Food are good, Service also good. Will Come back for sure

  17. Avatar photo
    Melody Chang

    Thomson plaza is a great place to chill after hiking with your family at the nearby park. My family and I will either head to Sweden or Hans. The food came on time. Love the bread and burger, they served warm and delicious. The bread soup is amazing, something that I didn’t really find them. Recommend the Swensen here!

  18. Avatar photo

    Didn’t realize it served fancy ice creams. The steak was pretty juicy…

  19. Avatar photo
    SC Oei

    Swensen’s originals remain our favourites.

  20. Avatar photo
    evelyn jestre

    Had a good lunch here with my colleagues and boss. They serve the food in hot. Not so crowd also. Good ambiance as well.

  21. Avatar photo
    Melvin Koh

    I have been here many times for family events like birthdays, farewells, public holiday meals, etc., and we have always enjoyed ourselves. The branch I just visited at Thomson Plaza just had a new menu for kids. Check out the desserts for kids. They are really creative and best of all, funny and camera friendly.

  22. Avatar photo
    Schizo Cheval

    Went there for a late dinner with my aunty and her family. Cold reception by what looks like a senior staff member in white long sleeves and a red tie with a “why come at this hour” attitude. Excuse me dear, whatever you were not happy with don’t show your half-boiled egg face to the customer. I don’t need any more ugly faces that I can’t unsee for the rest of my life. Thank you no thank you. Won’t be going there again.

  23. Avatar photo
    Kyle Ng Heng Khai

    Great service and delicious ice-cream.

  24. Avatar photo
    Stanley Loh


  25. Avatar photo
    Gautam Krishnan

    Great desserts

  26. Avatar photo
    Amber Yong

    Swensen’s is a family restaurant that is family friendly. A good place for gathering. They offer mainly western cuisine and is famous for their ice creams. I like their sambal fish the most although I’m not a fish lover. The portion is just right

  27. Avatar photo
    low Jenny

    Service good

  28. Avatar photo
    David Chong

    Service is So So

  29. Avatar photo
    Amira Amran

    Food is delicious. staffs there are very nice and polite, never disappoint me …

  30. Avatar photo
    Jaclyn Loh

    Good location and ambience. Free birthday firehouse is definitely one of the highlights!

  31. Avatar photo
    Loh Han Yang, Vincent

    Food was good but service was bad.

    We had 8 person having dinner and wanted to go for the 1 for 1 promotion. The waitress who told us that we could only take on 3 sets of 1 for 1 promotion.

    We agree and we proceeded to order. However, after the order went through, the same waitress came looking for me and informed us that one of the 1 for 1 meal selected could not be used as the food selected was not part of the offer.

    In the first place she should have updated us what is included and what is not included so we can order properly. We will be delighted to comply.

    Nevertheless the food was good.

  32. Avatar photo
    Ang Chee Keong

    Soup was served after the main course
    Order 2 set of fish & chip, bring 2 sets but one set is for other table???.
    Ask for sauce, till finished all but sauce still never see

  33. Avatar photo
    Joseph Chen

    Typical Western food.

  34. Avatar photo
    Ho Z

    Food was average. Service was disappointing. Think you can tell from my picture. It was my birthday and yet. So sad

  35. Avatar photo
    alicia thomas

    It is one of the best food I’ve ever had…I recommend it to those who want fast food and desserts in a slightly more fancier style!

  36. Avatar photo
    Serene Toh

    Their food are good. Serve fast. But their staffs aren’t attentive enough to us. We have to wave to signal them for ordering for a few times. Other than these, everything else is good.

  37. Avatar photo
    catherine toh

    The mall is under renovation and the place is not as crowded as before.

  38. Avatar photo
    Azizan Azhar

    Swensen’s is Swensen’s, they’ve been around in the scene for the longest time. But never did they compromise on the quality of the food.

    With friends, colleagues or family, Swensen’s price their food reasonably for the quality and portion they present. All-time favourite has to be the Mega Burger as well as the Crispy Cornflake Chicken.

    Huge fan of Swensen’s! ^^

  39. Avatar photo
    Rachel Chia

    I like Thomson plaza Sweden.

  40. Avatar photo
    Wang Shui Lan

    The dish is loaded with a splendid medley of seafood served with gravy over rice noodles in a claypot. Served pipping and quite fast. The noodles had wok feel in it. There was mushroom , prawns (3 pieces), deep fried fish, green leafy vegetables, crab stick, and egg in it. Serving was more than enough for me.

  41. Avatar photo
    Clifton Cinematics

    The place has lots of cozy cushioned seats and nice light ambient.

  42. Avatar photo
    Ervin Lai

    Despite the refurbishment works, still maintain it’s cozy setup. My family love to visit this particular for family celebrations.

  43. Avatar photo
    Skirmish Swagger

    Not many people when i went there on a tuesday. Staff friendly, approachable and catered to our needs. Food taste great. Chicken in the basket taste better than KFC.

  44. Avatar photo
    Krynn Ng

    All time favorite

  45. Avatar photo
    J C

    Food was ok, but slightly pricey, and service wasn’t that fast.

  46. Avatar photo
    Ahh Bel

    Had the breakfast menu. Slightly pricey but food was good

  47. Avatar photo
    Tan Kian Tiong

    The staff and managers are very friendly and helpful.

  48. Avatar photo

    This is one of the longest running Swensen’s outlets for years. Celebrating another year with the firehouse ice cream. I’ve been doing this on and off since I was a kid. And almost always at this outlet. Ice cream here is reasonably priced compared to the new local brands. Still good after all these years.

  49. Avatar photo
    Edward Rodrigues

    Great selection of milk shakes and ice creams

  50. Avatar photo
    KN Goh

    Environment ok. No that crowded during lunch hour. Lunch set still the best

  51. Avatar photo
    Patrick Chew

    The food is boring as there was no changes on the menus for the past ten years.

  52. Avatar photo
    Johann Chin

    Curry baked rice was awful. Ice cream not bad.

  53. Avatar photo
    Valar mathy

    My daughter & l had crayfish pasta it was gd but the fried prawns was not so gd.That day it doesn’t taste gd.Thomson Plaza Swenson.

  54. Avatar photo
    Albert Sutiono

    Tasty impossible burger

  55. Avatar photo
    Lin Yaoping

    I had Mac n cheese.
    Service was awesome and delight with the restaurant hires waiter and waitress who are more less fortunate as they have hearing impairs.

  56. Avatar photo

    Swensen’s at Thomson Plaza is a great place for family and friends to have meal. …

  57. Avatar photo
    Kimberly L

    Ice cream is always the best at swensens. Steve had been attentive to our orders because of the customisation of our food. Thank you!!

  58. Avatar photo
    Maneaton Y

    Variety of dishes and new menu

  59. Avatar photo
    Tak Chu

    Ordered Spaghetti Carbonara and expected to get freshly cooked spaghetti in a creamy sauce. Instead, a clump of spaghetti in a half dried pile of well distributed scrambled eggs. I would have imagined the dish having sat under the warmer for hours for the scrambled eggs to be that well distributed but our orders came within 10 minutes of ordering, so I’m inching towards microwaved reheated carbonara instead.

    The spaghetti in scrambled eggs would have came with a healthier choice sticker for not using any salt in the dish at all if not for the dried up pile of barely milky cream cloying to every strand of pasta. My booger has more flavour than this dish. The paper napkins were softer than the ham. But on a positive note, the mushrooms were still succulent and juicy with a nice brown crust.

    Curry chicken baked rice were prepared with similarly dried up rice and 3 pieces of even more dehydrated chicken jerky.

    The most enjoyable part of the meal was wiping the mess off my lips and taking a gulp of their free iced tap water.

    Staff were polite with prompt service on a quiet afternoon, but…. This is the most disappointing Swensen’s dining experience I’ve had ever.

  60. Avatar photo
    Bryan Oh

    Normal but overpriced food milkshake was also poorly made, was quite a disappointing visit compared to childhood memories

  61. Avatar photo
    Nicholas Chia

    Short wait but worth it as food was good

  62. Avatar photo
    Chua Maurice

    Food so so ,last time better .

  63. Avatar photo
    Gerald Aw

    We dine in n the fries were soggy, mac n cheese was tasteless..

  64. Avatar photo
    Andrew Ho

    Traditional lunch and dinner haunt for Singaporeans through the years! Serve nice ice cream for desserts or just sundaes.

  65. Avatar photo
    Uber Trooper Singapore

    I like to come to this outlet because the place is usually not crowded during lunch time. They have added some new items on their menu like the Impossible Burger

  66. Avatar photo
    Serene Teo

    Generally a below average experience; only came back for the memories.

    Utensils in the serving box were found to be dirty – there were obvious dried stains. We highlighted that to the manager on duty, and they brought it back to the kitchen and returned with a clean one immediately.

    Food was alright, nothing too amazing. Seafood chowder bread bowl had no seafood in it. Kitchen almost forgot about one order until we reminded the staff (asked about our food and it was served shortly after we asked – the bread bowls and lamb chops arrived first).

    Ice creams were served slightly melted for some reason (we ordered two different orders of ice cream and both were served slightly melted already).

    Two set meals were ordered and the drinks from the set arrived, but the soups never arrived. We were charged for just the drinks in the end after raising it, but if there was no soup, we wouldn’t have wanted the drinks.

    No one was available to handle the cashier to settle the bill until we asked the ice cream server lady.

    I can understand if an establishment is understaffed, but this is more that just an understaffing issue. Maybe other outlets would provide better service.

  67. Avatar photo
    Chan Andrew

    Good place to take Western food and ice cream. Fish & Chips is one good recommendation.

  68. Avatar photo
    Melvin Ong

    Very innovative

  69. Avatar photo
    Wong Kai Yi

    A longtime tenant of Thomson plaza. It’s great.for families with young children and a meal that doesn’t break the bank.

  70. Avatar photo
    Lewis Wong

    Nice place to fix your sweet tooth and also hungry stomach. Should try their earth quake if you are in group.

  71. Avatar photo
    Mikel Orbe

    I never write negative comments but my exprience in Swensens was bad. The food and the service were very deficient. I won’t be back.
    There is not consistency between the different outlets in Singapore. For example there is one Swensen in Ang Mo Kio with excelkent service.

  72. Avatar photo
    Kwek Foo Chong

    Staff are very unattentive in spite of waving at them for help.

  73. Avatar photo
    Joel Magus Navarro

    Ordered the Impossible Burger and was not disappointed. The 30 minute wait was.

  74. Avatar photo
    irini nini

    Went to dinner at Swensen at Thomson Plaza. Had some crowds at 6pm . Both mains were good and the French fries was so crisp. The servers were very courteous despite bussing around. The restaurant was full house. Chocolate peanut buttercup Ice cream is highly recommended.

  75. Avatar photo
    Ben Sim

    Quiet at lunch

  76. Avatar photo
    Liz Seet

    Food pretty fair range n price. But service is lacking

  77. Avatar photo
    Alvin Tan (A)

    Food was good. Family friendly.

  78. Avatar photo
    Ruth Ng

    Visited on 24th Nov at 5 plus. Ordered only 3 desserts. It took nearly 30mins to be served. There were also only a few tables of customers dining during that time. Manager & other staff were busy at the cashier counter. Seemed to be overloaded with delivery orders. Poor attitude & service from female staff.

  79. Avatar photo
    Wei Leong

    Food portions getting smaller and smaller.

  80. Avatar photo
    Nasri Latif

    Very classic Swenson decor. Large enough that you don’t have to wait too long for a table. Friendly & nice staff who look like they have been there for a long time.

  81. Avatar photo
    Boon Sim Ho

    did not come here before despite me staying nearby. had always went to bishan j8 outlet but i read the google review and it was said the service is better here.

    luckily i reached before the crowd formed, and was greeted right away when i stood at the entrance. they quickly cleared a table for me as we need a table for 5 and they were full. server was friendly, and the manager or supervisor (in white shirt) was fast on her feet too, came to tell me they are clearing a table for me now.

    it’s a good thing to see that they are very composed and still try to do things fast and tried to serve all the diners although they have a crowd forming after i sat down for around 20 mins.

    i would say among the few swensens outlets i visited, this has the best service, and they definitely made me feel welcome as diners. keep it up

    add on: all the staffs are very attentive, as well as the manager or supervisor (in white shirt), when i raise my hand to ask for something, they always come within seconds. and very friendly. really good service.

    date of visit 28/11/2021, time of visit dinner shift. all the staff should be commended.

  82. Avatar photo
    Thiam Wei Ang

    Love the free birthday icecream

  83. Avatar photo
    The Shyest Ant

    Nice as usual,like any normal other swensen

  84. Avatar photo
    sarina sanuse

    The outlet at Thomson plaza lacked of manpower, so customers must patient to wait for their tables to be ready.The staff is friendly and one can see they are overworked but they served with a smile..My only con is that our banana split ice cream came topless without, chocolate,strawberry and pineapple toppings and no nuts too..Didn’t inform the staff, as felt bad they were truly understaffed..But the staff service is professional

  85. Avatar photo
    Lye Huat Teo

    Swensen has always served good quality ice cream u tasty food. Even on the evening of a week day the Thomson Plaza outlet is quite full.

  86. Avatar photo
    Richard Tan

    Love the chicken in the basket.

    The yusheng for Chinese New Year was unique and i like the fact that Swensen added a lot of norm size lettuce instead of just having shredded carrots, etc.

    Service was wonderful.

  87. Avatar photo

    This is one of the longest running Swensen’s outlets for years. Celebrating another year with the firehouse ice cream. I’ve been doing this on and off since I was a kid. And almost always at this outlet. Ice cream here is reasonably priced compared to the new local brands. Still good after all these years.

  88. Avatar photo
    Jung Hao

    Dined there on 06/10/2022 for lunch. Quality of service received by the young male waiter in white top and blue jeans was the worst. He just snatched our menu away without asking. I dont care if hes a part timer or so, but its common sense to have some basic courtesy and ask first. The cashier which was a plump malay guy with specs wasn’t much better either. Doesnt seem welcoming and looks like he dreads serving others. Will not dine here again.

  89. Avatar photo
    Linda Yeo

    Less crowded. Very cosy outlet..

  90. Avatar photo


  91. Avatar photo
    Xin Hao

    Nice n friendly manager who served our table.

  92. Avatar photo
    Kelvin Lau

    The ice-cream there was the usual Swensen’s ice-cream, but service was really so so only.

  93. Avatar photo
    ng ronnie

    Good place to celebrate child’s birthday.

  94. Avatar photo
    Why Keen Tham (whykeen)

    This has to be one of the oldest Swensen’s in Singapore since my memory of the place goes way back! The ambience is nice and warm, with a lot of wooden furniture. It gets a bit crowded in the weekends, and because it is Swensen’s, you know the food will not be that amazing, and that is why not a full 5 star for this place, but all in all, a good place to dine with loved ones!

  95. Avatar photo
    Lorical Goh

    Crowded due to the 1 for 1 promotion

  96. Avatar photo
    Anthony Lee

    Somehow Swensen in Thomson Plaza taste better than other outlets. The service is also better here.

  97. Avatar photo
    Sui Hui Lie

    Clean restaurant

  98. Avatar photo
    Regu Pillai

    Quite good

  99. Avatar photo
    Marcus Toh

    Many thanks to Steve for the wonderful dining experience!

  100. Avatar photo
    Jason Pang

    Ice cream is still good. Service is ok but seems abit short handed.

  101. Avatar photo
    Gerald Lim

    Love their wonderful tasted ice-cream, can even find durian ice-cream here

  102. Avatar photo
    Steven Chiang Hock Chuan

    Good place for your meals and prices reasonable. Look for a quiet and cosy corner to spend time alone or talk!

  103. Avatar photo
    Calvin Ong

    Attentive service

  104. Avatar photo

    After all these years Swensens remains a favourite dining choice for my family, especially for ice cream. I remember coming to the Thomson Plaza store when it first opened in the late 70s.

  105. Avatar photo
    Simon Chua

    Nice food.

  106. Avatar photo
    Kelvin Ng

    Disappointed with the portion of my usual order of Curry chicken baked rice.

    Estimated 30% less rice than usual.
    Maybe only from this outlet.

    Front crew service and the food is good though.
    12/Dec 7.30pm

  107. Avatar photo
    Remy Nora

    Love the food

  108. Avatar photo
    Dawn Lim

    === Updated – July 2021===
    Deserve a 4.5 star rating. Although menu items are simple and the restaurant is not glamorous, you can count on Swensen’s for consistent quality.

    Had Thai Curry Pasta today which was good. Prawns had a bit too much batter for my liking but the sauce is amazing. Hubby had a Double Cheeseburger which was generous with the beef patty portions.

    Keep up the good work, Swensen’s.

    === August 2020 ===
    Good, reliable family diner.

  109. Avatar photo
    Lionel Tan

    Good food. Usually takes a while to get the attention of the serving staff, but not a big problem.

  110. Avatar photo
    Sanusi Khalid

    Place still have the warmth feeling after so many years

  111. Avatar photo
    K fC

    Been coming here for my birthday since my childhood days

  112. Avatar photo
    Stanley Ang

    We ordered BBQ chicken and salmon baked rice. The food was pretty ok but towards the end we realised the chicken was severely undercooked. To their credit, they did offer to replace it when we told them. Extra points for service recovery.

  113. Avatar photo
    Owen Lim

    Food was alright, same as any swensons. Sundaes are nice. Service is really bad. Expect your food to arrive, sometimes. Then expect to stand up and wave and make eye contact with several staff and get ignored. Then having to walk around and find someone to entertain you to get a missing order.

  114. Avatar photo
    Oligobz bz

    The outlet at Thomson Plaza is really cosy. Even though seems to be smaller than the other outlets, the ambience is more relax and really suitable for small family gathering. Staffs are polite and will not rush u to order. Whole experience was good

  115. Avatar photo
    Freeman Tan

    Super efficient, friendly and motivated team. Great job

  116. Avatar photo
    Edwin Tiah

    Food quality has failed minimum basic standand

  117. Avatar photo
    Dannie Cho

    Good serving size and staff are friendly enough. They do the right things via-a-vis covid too

  118. Avatar photo
    Ashim Ahmad

    Reminiscent of the days when we would be at a Swensens for each of our sons’ birthdays… here I am for my own. Any other fish & chips is not good enough for me… it must be a Swensens…

  119. Avatar photo
    Alec Chew

    Good ice cream shakes and attentive staff

  120. Avatar photo
    Danny P

    Can’t go wrong with swensens. Been eating at this particular outlet since I was 7 years old.

  121. Avatar photo
    Mohamed Amin

    Noticed that Managers in white shirts work even harder than the Red shirts Employees …
    Hope the Management Could Do somthin to improve

  122. Avatar photo
    Chee How Kwok

    Old school restaurant that serves reliable Western favourites. Baked rice dishes taste better than they sound, and of course you need to order the ice cream sundaes for dessert! For big groups, go for the Earthquake!

  123. Avatar photo
    Phillip Phan

    Very ordinary ice cream. Distracted and slow service. Quite a disappointment.

  124. Avatar photo

    Good service.

  125. Avatar photo
    Lee Kim

    Lovely sundaes and desserts ️

  126. Avatar photo
    Jeremy Chan (J-Chan)

    Had their promotional charcoal fish and chips. Although it really looks like lumps of charcoal, the batter is pretty crispy and fish inside is tender and soft.

  127. Avatar photo
    Donnie Lee

    Our favorite family restaurant! Great for birthday celebrations.

  128. Avatar photo
    Edward Goh

    Staff are pleasant and friendly. Swensens has launched a new menu, with some additional new dishes, apart from their existing customers’ favorites. Worth a visit.

  129. Avatar photo
    Namil Abeywickrama

    Nice food..

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    Chuan Sim

    Affordable family dining

  131. Avatar photo
    Cros Chum

    Good food.

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    Quiet place and we enjoy ourselves a lot.

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    almahir Gmail

    Spacious and good food!

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    Never fails to satisfy! Start with a favorite entree and finish up with the perennial choice of dessert. Nuttiest is the mightiest ; )

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    Kylie Ho

    I’m not gonna lie. Their chocolate truffle ice cream is 5stars. (The Christmas selections are really interesting too. Cereal ice cream? Somehow only this place pulls it off, actually surpassed my expectations!)

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    Sing Chong Toh

    Nice food! Good service!

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    Jim Faherty

    We had a really poor experience here, which is a shame because we had a great time at the Changi airport branch.
    We waited for ages before any staff noticed us to seat us.
    The kid’s spaghetti was horribly watery and the corn cup was stone cold as if straight of of the fridge.
    The basket of fries was also cold and the dips were either watery or lacked flavour.
    Only one of the service staff was friendly, the rest were totally indifferent.
    Also, the décor is in need of a serious upgrade; the ‘birthday’ room is so miserable!
    There are clear reasons why this place is always so empty, even at peak hours. We won’t be coming back here.

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    DJ Jija

    Quiet corner of the plaza. Food is good & service is fantastic (except for the waiter – deduct 1 star for his rudeness)

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    nekomata prosin

    Highly not recommended to eat any of their fried item. After eating the item I have a sore bad throat. Golden bananas split is also not recommended because they cook banana that is not ready to eat. At at least I can still service is good.

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    Ong Sinyi

    vv good service

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    Senkodan T

    Be prepared to be patient with the service. Can be slow-moving and you may need to ask multiple times for a top up of water. Food is decent. The impossible burgers are pretty good. The truffle ice cream was weird – had truffle mushroom flavor.

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    Meng Foo Choo

    Our favourite place to eat the earthquake ice scream.

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    Edward goh

    Worst lasagne I ever tasted it’s like eating pasta coated with miniscule cheese and lots of sour tomato paste. Yucky.

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    Derek Leong

    Not enough crew. Taking order is slow.

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    Helen Lydia Lim

    The service is terrible because the staff are intellectually challenged but somehow, the Restaurant Manager overseeing the place & team are not attentive & alert enough to manage the patrons! Our orders ALL came at the same time – from Starters to Main Course!

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    maybelline goh

    Amazed and impressed by the speed of the service yesterday evening when my family and I had dinner at Swensens. The staff were very welcoming and we had a very warm and pleasant experience at Swensens

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    Janice See

    Sweet memories! Fish and chips set meal which came with a drink and dessert as well as earthquake ice cream was a ‘must’ have when we had gatherings at Swensen’s during our school days.
    Swensen’s has been keeping the tradition of giving free firehouse ice cream on ones birthday for decades. Thank you for keeping it and hope it continues forever ;->

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    Alan Chan

    Compared to many years ago,seems standard had dropped for the food. Ice cream still ok

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    Zhanrong Liang

    Friendly staff. Nice and quiet place to dine in

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    HC Neo

    place does not impressive. Food is average ..nothing to rave about. Soup in sourdough bread is quite good but clam chowder has not much ingredients.
    one of the mgmt team does not look friendly, voice tone is quite harsh.
    seems to reserve his smiles and pleasantries for regulars.

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    Claver Justin

    Nice place for Weekend Breakfast

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    Mark Chan

    Good enviroment curteous staff and the is resonable

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    Yat Keong Wong

    Good curry chicken rice

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    Henry Loh

    Good food, friendly service staff. Value for money….

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    Kenneth Sim

    Always loved their Sticky Chewy Chocolate Sundae

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    Erik Wang

    You should really join as member to enjoy a number of freebies and discounts.

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    Bernard Leung

    Great food & service …

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    Ali Amin

    Not much varieties

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    Jellybean 94

    Manager Steve was very patient, friendly and did a fantastic job serving us! We are very pleased with the service from upper thomson swensens! Will definitely come back!

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    Eric Lee

    Someone told me this is Singapore’s 1st Swensen’s outlet! It’s old but food is quite consistent. Love the banana split!

    Service here is generally very slow…. hard to get a hold of any wait staff. So if you are rushing, this is not the place to go!

    Pics from my many trips….

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    Chelsea Lim

    Horrible service. Waitress forgot our ice cream and manager was super unfriendly. Food was just ok. Salmon pasta too watery but thai curry pasta pretty good.

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    Guy Aloysius

    Nice place. The best icecream I ever had.

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    Nicole Tay

    The spaghetti looks like a baby

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    Lawrence Seow

    This flagship restaurant has been around since Thomson Plaza started almost 40 years ago. Credit must be given for giving good service and food through the seasons.

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    cut myself free

    love the sticky chewy chocolate and chicken in a basket

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    Rex Dcruz

    All good except takeaway milkshake is pathetic

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    Kamini Jeyakumar

    Service was moderate. Food could have been better though . The standards have deferred over the years.

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    Muhammad Safwan Naqi

    The baked rice and baked pasta dishes are scrumptious. The burgers are OK, nothing spectacular.

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    Stephen Ho

    Quite and peaceful

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    Regina Joy

    Good value for money but be aware, for now, all promotions are off.

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    Khai Cheong Yee

    Foods are nice but portions are relatively small, hence deemed to be expensive…

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    Mark Chin

    Open since 1979 in Thomson Plaza… Was there on the very first day this very first Swensens in Singapore opened!

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    Ernest Pak

    This place has evolved over the years to cater to all cravings, be it food, finger food, cakes or it’s main fame – ice cream!
    I liked their birthday specials as rhe staff will surprise you with a little (sometimes ice cream, sometimes cake.)
    Tried almost all flavors of ice cream, I find durian flavor is the most delicious.
    Loved almost all the creative ice cream so good you can try almost all in 1 day!

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    Victor Tay

    The usual expect of Swensen. Nothing special.

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    Dean Stanton

    Overpriced. Very average food

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    Melody Chang

    Thomson plaza is a great place to chill after hiking with your family at the nearby park. My family and I will either head to Sweden or Hans. The food came on time. Love the bread and burger, they served warm and delicious. The bread soup is amazing, something that I didn’t really find them. Recommend the Swensen here!

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    Eric Chiu

    Average food, better service compare to other outlets

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    Eugene Wii

    Food standard has dropped. Ice creams still good. Sleepy vibes there lol

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    EL Liew

    Went on weekend and the queue started before they are opened. Food was average.

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    Brandon Teo

    Like this place. First cafe that i know that serve heartland kopi. Waffle was so so.

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    Rosita Ahmad

    We ate seafood black pepper pasta, fish & chip, chicken breaded very nice. …

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    Too commercialized. Food standards have dipped quite a bit over time. Not worth the money.

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    Wyvern Lim

    Food average. Ice-cream okay.

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    Lim ImChoo

    Bought ice cream cake for nephew

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    Food was excellent.

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    Joanna Tan

    Nice food and yummy ice-cream

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    Carl Pillay

    Still have great philly cheese steak

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    Lee Guo hong

    The ice cream is good

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    Manea Yusoff

    The ambience is cosy. Food was great.

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    Lim Hong Kang

    One of tbe best fish and chips served at Swensen Thomson Plaza

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    leonard tan

    Nice ambiance

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    Steven Neo

    Food can be cold .. ordered the clam chowder bread served cold. very disappointed. Not the 1st time food served cold. Believe understaffed and that affected food and service. Else nice atmosphere to enjoy lunch or dinner followed with an earth shattering earthquake !

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    ewpl prime

    Swensen ice cream is still one of the best. The shop had been here for so long. And still going strong. But the wait was abit long. Understanbly due to social distancing requirement, there were limited seat available.

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    Zirah Satria

    Serving is fast. Friendly customer service

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    Kenny Hong

    Classic ice cream with western style food

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    Ace Dalisay

    Good food with good service

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    max lim

    The pasta is hot and delicious!

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    Zahini Abd

    Nice ambience and large dining space. However some staff may need to be retrain on paying abit more attention to customer needs. Overall nice family place for dining.

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    Scribbling Geek

    Tried their new Impossible Burger and it was unbelievable. It really tastes like meat, but the staff insisted it’s not meat at all!

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    Kuldip Singh

    Great as usual

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    Cyrus Virus

    My best Swensen place. Cozy, not very crowded. Lovely place! Hope the management won’t close the building!

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    Sea Fly

    Try impossible meat burg

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    horace loei

    Nice atmosphere for the family members. Variety of Foods are available at the customers choices. Especially the ice cream.

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    Elizabeth Choy

    This Thomson Plaza outlet could do with a little upgrade or cleaning. We were ushered to a table which was not very clean and the floor has remnant of noodles. The sofa chair has oil and food stains. Hope the management could improve to bring in more business. We will still go to Swensen’s but likely at Bishan or AMK.

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    Joyce Lim

    Family friendly establishment, we love to come here with our kids for chicken baked rice, fish and chips. They serve water, tables large and nice to play uno with kids while waiting for food.

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    Ice-cream is reasonably priced and affordable than Haagen dazs.

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    Guek Khim tay

    Love the friendly atmosphere.

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    Khalil Ahamed

    Great ambience and service, but their spaghetti bolognese has become worse. There’s too little tomato sauce.

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    Isaac (whysofully)

    order at your own risk!! food was mediocre, desert was good, and the pizza, was more of a biscuit with cheese on it.

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    Wei Lien Tay

    OK if you like Swensens

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    Vance Ramakrishnan

    Excellent Ice cream and pasta

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    JQii C

    Never easy working in f&b especially when short of staff and service can be slow. However Nieva keep her smile with diners. Food wise, it can be much improved to kept the branding of Swensen’s.

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