Review Swensen’s, 1 Pasir Ris Cl, Singapore

Review Swensen's - Singapore 1 Pasir Ris Cl

“One of our favorite family restaurants. Food and ice cream are nice and reasonably priced.” or “Attentive and friendly service crew. Quality food from Swensens as usual …” It is one of the few customer evaluation comments about Swensen’s. Let’s read more of this article on Thecityvisitor.com to find out if Swensen’s is quality.

Introduction about Swensen's

Here are some fundamental details regarding Swensen's. In terms of Restaurant, it is generally believed that Swensen'sis one of the best places to choose and trust. It is placed at 1 Pasir Ris Cl, #02-121/122, Singapore. Whether you are looking for a place or a service related to Restaurant, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 65845716 (+65 65845716)
  • Website: http://www.swensens.com.sg/
  • Address: 1 Pasir Ris Cl, #02-121/122, Singapore
Images of Swensen's from stock collection and provided by customers

Detailed information of Swensen's

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Swensen's.

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday: 11:30 AM to 10:30 PM.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
18.5 km19 minute22 minute15 minute

How to contact Swensen's?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Swensen's via:

Phone number

You can reach Swensen's at 65845716(+65 65845716). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Swensen's via http://www.swensens.com.sg/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 1 Pasir Ris Cl, #02-121/122, Singapore if you have any questions or want to try to experience its services.

Swensen's reviews

Swensen's is among the best destinations of Restaurant in Singapore, and it merits your consideration.

Is Swensen's good?

To determine whether Swensen's is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“We have loved Swenson's since it 1st arrived in Singapore. Many changes since but it's still a family favourite. Table service here was really great. Made sure our iced-water was re-filled.”

“One of our favorite family restaurants. Food and ice cream are nice and reasonably priced.”

“Attentive and friendly service crew. Quality food from Swensens as usual …”

“Love the aglio olio pasta! The seafood platters was sumptous too”

“it was a pleasant experience and the food portions were big!”

“Love swensens! The food is good, especially love the fisherman's baked rice!”

“Food were delicious and ordering was fast and efficient”

“Had an enjoyable time dinning in with my family at swensens.”

It has won many reviews from customers on the website, including 140 feedbacks with an overall score of 4.1 out of five-star ratings. Out of those, 66% are positive reviews.

Thecityvisitor.com has provided all the essential information about Swensen's, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Swensen's are not good quality, what should you do?

If you have had an unsatisfactory experience in Swensen's, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Swensen’s, 1 Pasir Ris Cl, Singapore

There is a total 140 reviews

4.1 / 5

66%

34%

0%

  1. Avatar photo
    Pearlin Toh

    One of our favorite family restaurants. Food and ice cream are nice and reasonably priced.

  2. Avatar photo
    Gabriel Boey

    If you’re looking for decent family dinner outing with kids, do consider them. Great food at decent price point, the ice cream are pretty nice as well

  3. Avatar photo
    Haikal Isma

    Used to love coming here , staff were always nice. Glad to see a few familiar faces having been promoted. But sadly , the overall feel of dining in here is lost. I cannot blame the team as they seem to be clearly understaffed. You can see they are trying their best to control the turnover rate so the kitchen won’t get backed up with the load of delivery orders. What to do , management at the top not taking care of their staff, results show.

  4. Avatar photo
    JJ Tan

    The place was packed on Friday evening.
    The food portion seems to have shrunk (refer to pic)
    But the service from the staff are generally good.

    Swensen’s should have corrected their location on google map though. Very geographically incorrect. We spent a fair bit of time to locate it

  5. Avatar photo
    Mohammad Shahirin

    Always satisfaction guaranteed at Swensen’s..my all time favourite Nutty Mighty n yeah the staffs are quite friendly too… …

  6. Avatar photo
    Kieran O'Donnell

    Not sure what the fuss is all about.

  7. Avatar photo
    Vincent Chia

    This is a branch of Swenson’s tucked away in Pasir Ris Downtown East, near the beach and lush greenery. Enjoy a walk here after your meal, or bike around the area just for fun.
    The food here is average in serving and quality, depending on who is cooking I guess. Service also vary. Some staff are excellent and deserve a medal, while others were horrifically apathetic. But overall, it is satisfactory, but I decided on a five stars review as I am generally easy to please, and food is quite good. No Gastroenteritis thus far… Hahaha!!!
    But seriously, amidst the rowdy crowd and the 2:30pm one-for-one offer, you can’t get a better deal anywhere nearby. So why not satisfy your craving with this outlet while dreaming of the beach nearby?

  8. Avatar photo
    Yanti Salleh

    Love the fish and chop. The seafood pasta so good.

  9. Avatar photo
    Ian Davies

    Food isn’t good, sandwich bread was stale and hard like a biscuit, filling was lacking. I’ve been eating at Swensen’s for over 30 years, this particular franchise leaves much to be desired.

  10. Avatar photo
    Jovann Gunter

    Fun

  11. Avatar photo
    Mr Rafael

    came and tried their impossible burger and i would say it was flavorful burger patty and the taste and texture was really like beef.
    their fries is nice as well

  12. Avatar photo
    Ruhul

    Not too crowded

  13. Avatar photo
    Young Choo

    Cozy area with nice food.

  14. Avatar photo
    Ashok Sankaran

    Wonderful value for money lunch deals with large portion sizes. . Flavorful food and tasty desserts . The wait during lunch time can be upto 15 mins, Staff is quick and efficient . Located next to NTUC at white sands mall.

  15. Avatar photo
    Chong KV

    Environment, still prefer other outlet. Food as per Swensen’s standard.

  16. Avatar photo
    Wei Jie Lim

    The food is pretty standard but I do want to comment on the service. It’s very obvious that this location is understaff so service is a little slower and staff don’t even react when called.

  17. Avatar photo
    E

    Food and serving time were honestly pretty good. However, like many others, I was extremely disappointed in the service there. Before you start to question if I was simply a picky customer, I have to first state that I am a VERY VERY polite customer that always thanks the service staff, having worked as one in the past. However, even I was unhappy with the level of service.

    We had a voucher to be used and I simply wanted to ask the waitress if we could use the voucher. When I raised my hand to get her attention and started my question, she just replied, “Yes I know, can I serve the drinks first?” in a rather rude way. I said ok and she went to get her drinks. When she came back I asked her about the voucher again and she just put out her hand and rudely replied, “I know. Wait, wait” in an extremely rude and condescending way before I even had the chance to ask her my question. Furthermore, there were no pleasantries like “thank you” whatsoever. Even after her rudeness, I continued to thank her and received no pleasantries in return. How can the customer be more polite than the waitress?

    Please note that I was not badgering her or annoying her prior to this incident. This was literally the first time I talked to her since entering the restaurant and she acted like I had been annoying her for the past hour. Please train your staff properly if you expect to be taken seriously as an establishment.

  18. Avatar photo
    devandevil

    Fantastic food, excellent desserts.

  19. Avatar photo
    May Chan

    Great food but service shortage as usual.

  20. Avatar photo
    Eric Chan

    We have loved Swenson’s since it 1st arrived in Singapore. Many changes since but it’s still a family favourite. Table service here was really great. Made sure our iced-water was re-filled.

  21. Avatar photo
    yuekuan loh

    Average food quality

  22. Avatar photo
    Marjorie Mahesh

    Not so great experience. Ok food and very expensive

  23. Avatar photo
    Francis Sj

    Polite and attentive staff.

  24. Avatar photo
    Rhyss Goh

    Very good experience. Staff Natalie very prompt and friendly. And she is attentive too. Is my niece birthday, and we had a free ice-cream.

  25. Avatar photo
    Jeff goh

    So so

  26. Avatar photo
    Tyler Teo

    Love their bday goodie for Swenson members …

  27. Avatar photo
    Mimi Tavant

    Only the ice cream is good. The rest are average. Do not order steaks.

  28. Avatar photo
    Lucas

    Visited on a weekday lunch hour in big group. Very helpful staff. Food portion is generous. Got a free sundae dessert treat – overloaded sugar but also guilty pleasure!

  29. Avatar photo
    Abbas Hamid

    Manager Jimmy a wonderful man

  30. Avatar photo
    Niclas Åberg

    Ok American food.

  31. Avatar photo
    Themiya Weerasekara

    Food is great.

    Service needs to be improved. Service is very slow. Had to wait more than 10 minutes till the drinks arrive to the table after they are prepared. Service can be more friendly specially considering the prices.

    Please note the prices mentioned are without tax.

  32. Avatar photo
    Ahmed English collections Don

    Hi All ,i would like to share the most wonderful experience i had at downtown east swensen’s outlet. I wanted a cake for my sisters birthday which falls on a public holiday and Nurul Nabilah attended to my call and help me to order e cake for me .felt so good about it .then i was surpose to go over to do e payment and my vehicle brokedown and i called her again to assit me .She went true all e difficulty to get my cake ordered and make sure my ordered was reserved. Im very proud of your wonderful hardworking staff Nurul Nabilah .good job and keep up your great work

  33. Avatar photo
    Evelyn Tan

    Quiet

  34. Avatar photo
    Nurul Nabilah

    Goodservice from manilyn n farzana .

  35. Avatar photo
    Nataraj P

    Food was Good and Bit Expensive.

  36. Avatar photo
    Miguel Mateo

    Restaurant half empty and still long queue outside for more than 30 minutes just because the staff and management had a terrible table management, a lot of couples and trios using six people tables, while lots of four people table empty (we were five). They had more than one chance to reorganize but they took the easy route to make us all wait.

    The restaurant is screaming for maintenance or a good renovation.

    However, the food was good, came fairly quick and the dessert, as expected, was excellent.

  37. Avatar photo
    JoFri

    Love the aglio olio pasta! The seafood platters was sumptous too

  38. Avatar photo
    Robert Gardner

    Got free ice cream

  39. Avatar photo
    Kat Lee

    Had the Cereal Chicken as I always did. Husband has the steak and chicken chop. Both were so yummy! Fries very on point. Crispy yet fluffy inside. Cereal chicken was Crispy and juicy. Will defo be back for these again it their other dishes to try out.

  40. Avatar photo
    rina cheong

    food not bad and staff prompt in providing service requests

  41. Avatar photo
    Chen Po Low

    Service not bad, food served quite fast!

  42. Avatar photo
    Greatdrak

    The staff here such as Razip in white shirt has worked very hard.

    However, their business is very good and the restaurant was 80-90% full on weekday (Wednesday around 6-7pm). They also receive many non- stop order for ice cream cakes and grab take away delivery.

    Perhaps the owner/ management can consider to hire more staff during peak hours to help the existing number of staff. I am not a f&b restaurant owner myself so I cannot decide for them. But the staff seemed to be overworked and the workload is beyond their service level as business is very good even during now the phase 2a / 2 pax dine in stabilisation work from home phase.

  43. Avatar photo
    Lyzma Wati

    Poor staff were trying so hard to manage to crowd with little manpower.

  44. Avatar photo
    Peggy Lee

    There are limited choices so this place cannot go too wrong. Pricing is definitely higher than Astons for similar type of food but much better in terms of menu variety. Only issue is they always seem to be shorthanded.

    A good thing, they started offering healthier and sustainable choices such as impossible meat and low-sugar ice cream.

  45. Avatar photo
    a lee

    Currently downtown east is renovation the floors

  46. Avatar photo
    Emma Ali

    E steak wasn’t up to my liking but e company helps …

  47. Avatar photo
    Lee Moon Son

    Good service

  48. Avatar photo
    jenny koh

    Saw from website said close at 10.30pm.So we reached there at 8.45pm.Then the Staff told us close at 10pm .They seated us ,We order ice cream and drinks, while start eating and drinking ,some thing annoy us.The staff pour dettol on the floor and pail,continue with hot water. The horrible smell make us choke our nose, and fell very uncomfortable .I told the staff stop doing it .They both stop and now walking up and down looking at me. Look like they are very unhappy .Very bad attitude.

  49. Avatar photo
    fathul ramon

    power

  50. Avatar photo
    Suguru Osako

    Budget Western fare. Nothing unique..

  51. Avatar photo
    pR2O H3Uf

    This is a good outlet of this restaurant chain, whenever I come here the food is cooked well, the beef steak is cooked perfectly the veg and the pasta all nice and hot when it arrives, complements to the chef whoever that was. The only downside is it’s pretty expensive and the portions are small, I normally have to order 2 meals. But nice if you just don’t want to cook.

    Update: I think the chef changed a while ago or something because suddenly they can’t cook beef steak at all and their veg is not cooked at all either, and it takes ages for it to arrive. The steak was supposed to be medium well done but what I get is completely burnt on one side and totally raw on the other side. Even when I complained they don’t understand what they did wrong. It’s like they are suddenly useless now.

  52. Avatar photo
    Pipi Kuhara

    Good!

  53. Avatar photo
    Melvin Koh

    Slow service.. attitude problem..

  54. Avatar photo
    Rafik Dhara

    A good place for rest and relax

  55. Avatar photo
    Wan Malmsteen

    Nice food n atmosphere

  56. Avatar photo
    Alice li

    Nice food and quiet place for chit-chat.

  57. Avatar photo
    JJ Tan

    The place was packed on Friday evening.
    The food portion seems to have shrunk (refer to pic)
    But the service from the staff are generally good.

    Swensen’s should have corrected their location on google map though. Very geographically incorrect. We spent a fair bit of time to locate it

  58. Avatar photo
    Hamidah Amid

    Compliment for staff Nabilah very helpful, friendly as usual n make our dinein the best with her excellence customer service. Thank her for her patience.. love the food n we hv great time.
    Thumbs up to all the staff too including Razib

  59. Avatar photo
    Yeng Lee

    Good food, good service. Please be patient as they’re working with limited staff.

  60. Avatar photo
    DOT Media DM

    Long wait..agree staff are good and hard working.
    Quality of food not great…my chicken looks like fried with oil used for fish.
    May not go again.

  61. Avatar photo
    Kenji Rogers

    I walked past this place and it appear in here. I give five stars because the aunty that give brochures are friendly. Well.

  62. Avatar photo
    anis yunus

    Fish n chips… black paper pasta and the ice cream are my favourite.

  63. Avatar photo
    Marcus Chue

    Service is ok, food is ok

  64. Avatar photo
    Kenneth Soong

    They have impossible burger in the menu

  65. Avatar photo
    Kelvin Ngo

    I love the series of Impossible burgers, which are plant based patties that look and taste like beef. Comes in four flavours, with Rendang and Creamy Mushrooms being most exciting. But I somehow prefer the basic Impossible cheese burger the most.

  66. Avatar photo
    Jasmine.C

    We went there for dessert during weekend high tea hour. Staff are friendly and helpful. Service very prompt.

  67. Avatar photo
    Valerie Tan

    Love swensens! The food is good, especially love the fisherman’s baked rice!

  68. Avatar photo
    Jake

    Best service by Alisha 🙂

  69. Avatar photo
    Izwan Izam

    Friendly service. Staff always ready to help your queries and orders, even though theres ipad to make the order.

  70. Avatar photo
    Siti D

    Customer service was bad. Manager didn’t even bother to acknowledge my presence when I arrived, not even a smile. The other staff who saw me, just gave me the hand to wait before she proceeded to punch stuff on the register. It was not that busy, not many tables were occupied and I was the only one waiting in line. Luckily, a young staff came out of the kitchen in about two mins after to guide me to my table. I prefer Swensen’s at Tampines Mall than over here. Maybe the better service staff were not working yesterday afternoon.

  71. Avatar photo
    Tommy Neo

    Loved Thier new menu. Must try items. Caesar salad with chicken. Salmon spaghetti.
    Too bad the mushroom soup is sold out on the Saturday. Thus, ordered the clam chowder.

    Overall
    Dining experience is ⭐⭐⭐⭐⭐
    Food is great ⭐⭐⭐⭐⭐
    Waiting time for food ⭐⭐⭐⭐
    Servicing staff ⭐⭐⭐⭐⭐

  72. Avatar photo
    Teo Han Siong

    Very slow

  73. Avatar photo
    rhyanz mile

    Best prawn(prawn) grepek

  74. Avatar photo
    SC P/L

    The outlet is located on level 2 of E!Hub@Downtown East. It is less crowded on weekdays.

  75. Avatar photo
    Nora Zilawati

    The restaurant shift leader wasn’t keen to serve. Luckily the team members was nice enough to accommodate to our simple request. Sorry couldn’t get ur name.. Thanks again to e Malay Boy who serves us at about 3pm at Swensen’s Downtown East

  76. Avatar photo
    Khoon Then

    Good

  77. Avatar photo
    Bainah Jantan

    Friendly staff

  78. Avatar photo
    ColdWulf

    Nice food but a bit costly

  79. Avatar photo
    Fatimah Wee

    Food were delicious and ordering was fast and efficient

  80. Avatar photo
    Lim Steven

    Went with my boss. Quiet n food served was fast.

  81. Avatar photo
    Kian Theng Ong

    Service a bit slow as staff seems not so well versed. Only lady manager is good and friendly.

  82. Avatar photo
    Taniya Wanasinghe

    This Swensen’s is located inside the E Hub of Downtown East. Food was good. But the staff was not attentive at all. We had to wait for so long to get the ordered food. Food was prepared and kept at the waiting counter but no staff was attending to serve it to us. We saw this was happening to other tables around us as well.

    There are plenty of tables available in the indoor seating area. If you visit this place, make sure to remind the staff regarding your ordered food.

  83. Avatar photo
    BLKJ

    It’s usually not crowded and it will be a great place to organise a party or celebration

  84. Avatar photo
    Patricia Siow

    Entry Waiting time : 30-45mins, even though there are empty dirty tables available
    Food waiting time : 30 mins
    Food quality : bolognese is still ok. Seafood pasta, I received 3 empty shells and only other 2 have it’s mussel on. Fish is hard like rock. Taste is fine
    Service : Staff quite ok but clearly the case of understaffed with the dirty tables. Kitchen could by overwhelmed by takeout orders too

    Will I go again? No for sure, unless I really didn’t have other choice

  85. Avatar photo
    Peter Chua

    Great service by Sham, very attentive and professional. Always looking out if we need assistance.

  86. Avatar photo
    Sebastian Tan

    Nothing fantastic

    Portions are small a bit pricey.

  87. Avatar photo
    Ani AbdulSalam

    My all time fav restaurant …

  88. Avatar photo
    Sarina Ong

    The staff is very helpful service quite good as he is always putting a when he serving name:sham …

  89. Avatar photo
    Firdaus Mokhtar

    Food served quite fast. The fries upsize serving portion is much better than other outlet.

  90. Avatar photo
    Tze Yik Lim

    This place Aircon like no Aircon. I am sweating while eating.

  91. Avatar photo
    Ming Li

    Here again at Swensens to have our favourite ice cream. My kids love to come here almost every week. Food is delicious and service have been great so far. Besides their ice cream, we also like their main meal and french fries. Seating capacity is big enough. The place is usually not full house so we do not need to wait too long for a table. Parking at Downtown East is also convenient as there are ample parking space. After having a good meal, we can go do some groceries shopping at Don Don Donki and NTUC.

  92. Avatar photo
    Dave Lee

    Riched Ice cream…

  93. Avatar photo
    Fifi O'Neil

    Omg, standard of the food dropped very drastically. We used to love going to Swensen’s as kids, we enjoyed the fun ambience and yummy food.

    My experience at the Downtown East branch suggests that my husband was right and that we should never eat at Swensen’s again. Had the Pesto Salmon, fish was dry, mashed potatoes had a rubbery texture and snap peas were inedible. The corn on the cob looked like it was a week old.

    My husband had the beef stew, which came almost cold and did not taste at all like stew. He quickly got tired of its taste after a couple of spoonfuls. As I sit here writing this review, I feel nauseated and feel like throwing up. I think I just paid $95 to get sick…

  94. Avatar photo
    Jasper Liu

    Severely overpriced with below average taste plus noisy environment.

  95. Avatar photo
    Khor An

    Great hotdogs

  96. Avatar photo
    Andrea

    A fan of Swensens and patronized it since 2008. I still remember how the food tasted previously. The food standard and quality kind of dropped tremendously to be honest.

    Philly steak and cheese burger. Huge buns but super duper little beef and cheese. Most are caramelized onions!

    Outlet need to work on their AC as it’s rather warm. Staff needs to be more attentive and not run away when customers try to make an eye contact.

    Food menu needs a revamp.

    Not coming to this outlet again for a while although my family loves your ice cream. Sorry.

  97. Avatar photo
    Amber Ang

    it was a pleasant experience and the food portions were big!

  98. Avatar photo
    Christine Chua

    Loved d topless 5 n set lunches

  99. Avatar photo
    Thomas Cheah

    Brought the kid over for birthday ice cream.
    Guess they can’t cope with both delivery orders and dine in patrons together.
    They’re running in and out frantically, disorganized. Hiding behind their masks, avoiding eye contact.

  100. Avatar photo
    Andrew Ler

    Good food

  101. Avatar photo
    Aaron Tay

    Love the sticky chewy chocolate at swensens! It’s the main reason why I go at all

  102. Avatar photo
    Dennis Lam

    Love the family friendliness

  103. Avatar photo
    Douglas Seah

    Service was ok, rather crowded on weekends. Fairly consistent across all Swensens outlets. The sundaes were good as usual and there is a good variety of slightly overpriced and average western cuisine. But the kids love it!

    The kids love the kids sets even though they look rather unappetizing.

  104. Avatar photo
    Yqgamer444355439 normandy7

    The waiters are very friendly and outspoken

  105. Avatar photo
    Isabelle Tay

    Visited on a public holiday, restaurant was quite packed but not overly long queue. Sadly, seems like the quality for this outlet is not as good compared to tampines. The fries were obviously sitting quite long too. Baked rice came out fresh and hot even though it took some time, but just feels that the standard is not there.

    Perhaps its becos of the PH. Hopefully would be better next time.

  106. Avatar photo
    Gabriel Chua

    Best ice cream here. Love them.

  107. Avatar photo
    Ibrahim Mohd Sultan

    Good service

  108. Avatar photo
    Nityah Viknesh

    Staff has attitude. Cutlery and water usually would be served on the table while ordering through their digital menu tablets or after they received the order. But we had to wait very long. My soup was served with just a spoon. I couldn’t ask for pepper as no one was around my table. Everyone had their back turned. Rest of the tables were served and we were new ones to be served. My daughter main dish came without cutlery. My dish came and I had to ask for water and cutlery. While the staff serving the water,i thanked him but it was like thanking the wall, no acknowledgement. After eating, we waited 10 mins for our ice cream and that too, I had to ask a staff passing by. I was trying to get their attention but everyone’s was turned away. It’s not a nice treatment and a place I would not visit again if I don’t wish to be treated like invisible person.

  109. Avatar photo
    RAHMAT BUJANG

    1 for 1 meal is good during 2.30pm to 4.30 pm

  110. Avatar photo
    SuperAZ (SAAZY)

    Slow.. Seriously slow.. Even if so little people..

  111. Avatar photo
    Sarina Banu

    Quiet and cosy place. Located at second floor but can be a little difficult to find the place.

  112. Avatar photo
    NurHaslindah Jasni

    Child friendly.

  113. Avatar photo
    Pandeka Perkasa

    Be careful with jacob (the waitress), he is more like a police rather than a waitress. Very scary and make u uncomfortable!

    He shouldn’t work in consumer facing industry. He should work as security.

    But food is good as usual.

    Just watch out with jacob!

  114. Avatar photo
    Nik Shaqil

    Visited Swensen’s @ Downtown East on a Sunday (5th July 2020) to have desserts only. My family had 6 people + 1 infant. So we had to separate which is understandable due to the Covid situation. 4 of us + the infant went in first to sit and eat because there was a queue and the place was packed (it being a weekend).

    After me and sister got to sit down, we ordered our Earthquake ice-cream (8 Flavors). 30 minutes have passed by and we were wondering where our ice cream was. I did not want to bother the waiter because I thought they were busy.

    My parents then finished their ice-cream and left first to walk around. Our ice-cream still have yet to arrive. So when my dad was paying the bills he covered for our table too (separated table due to covid regulations). At the same time he helped ask why our ice-creams weren’t served yet.

    Apparently they messed up and our order did not go through. We had to provide the manager (or supervisor) with our flavors again. After awhile we received our Earthquake ice cream.

    I was quite shocked to see that the ice-cream had melted. First you serve our ice-cream more than half an hour late. I assumed you would have prepared a new one for us. Obviously not because our ice-cream was served to us melted. The middle part, where when served, there would usually be smoke coming out, DID NOT have smoke anymore. It looked like they left our ice-cream on the counter for that whole 30 minutes and decide to serve it to us after that.

    Disappointing. We did not make a fuss. We just ate the ice-cream and left. As someone who has experience in the service industry I did not want to be a “Can I see your manager” kind of customer but I hope you guys see this and make sure it does not happen again.

    *The picture above is taken immediately After we received the ice-cream. You can see it is melted and the middle part has barely any smoke coming out of it.

    (Oh and the manager was the one that served this ice-cream to us. Does he not know that the ice-cream isn’t supposed to look like that. All melted and sh-)

  115. Avatar photo
    Stellar Tan

    Had an enjoyable time dinning in with my family at swensens.

  116. Avatar photo
    G ET

    Extremely slow service. Food quality slightly below average. Pricey.

  117. Avatar photo
    johannes nap

    Very spacious and friendly staff beside the good foods

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    Strawberry Moon

    Dined here on the 8th of April, around dinner time.
    The restaurant was run by youths around the age of 16-20. Service was pretty good, staff were very attentive and polite.
    However, the food wasn’t on par with the service. Me and another friend ordered the Couple Meal on discount which includes 2 Soup of the Day, 2 Pastas, 1 Side and 2 Drinks. The soup was pretty tasty, fries were alright, could be served hotter though (Was almost cold when served to us). The real issue was the pasta, I ordered the Beef Sausage Arrabbiata while my friend ordered the Duck Carbonara. Even though i’m not a food expert, i could tell that the Arrabbiata tasted WAYYY too oily and it wasn’t spicy enough. Moreover, there was little to no flavour on the pasta. The carbonara on the other hand, was quite flavourful, however, it is even more oily than the arrabbiata. We even took a photo of it after we finished to show the amount of oil used. Ice cream saved the day though
    I would give this place a 1star for the food, but the service from the FOH was excellent and efficient. (Keep it up guys!) so i gave it a 2 star. Food wise, there are a lot to be improved on. Would visit again in a few months to see any improvements Jiayou

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    Tommy Tan

    Cute ice cream cake!

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    Srd G Bains

    Spaghetti Aglio Olio n sundae ice cream ( mango , vanilla)

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    Sze Han Ng

    Not bad…

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    Chua Alan

    Eating ice cream happy hour 1 for 1.

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    Azrudy K

    Nice atmosphere, good foods

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    Ken W

    The restaurant chain never disappoints!

    This time round, we ordered the:
    – Caesar salad – very fresh and crunchy!
    – fish and chips – this was delicious
    – chicken in a basket – consists of 3 piece chicken. The chicken was nice and tender and the skin was nice and crispy
    – sticky chewy chocolate – this is very sweet but so good!

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    dian astriani

    Nice food n ice cream

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    Kayne Tan

    Great ice cream and comfort food. Topless 5 never fails to satisfy the cravings for a group of friends!

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    Yao Meng Thng

    OK

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    Chai Guan Quay

    Excellent food choices

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    Sylvester Foo

    Seeing how it was PSLE results today. The place was extremely packed , staffs we’re running around tirelessly. Thank you farzana and Amin for the great service.

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    David Gan

    Fast and food is good. Good service

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    Shafina Fina

    Visited on a quiet Wednesday night yet the place seems always understaffed. Couple of waiters who seemed to not know what they were doing. Had to ask multiple times just for iced water. Food was.. OK. Would give 2 stars but I’m giving this review a 4 star due to the server Sham who always serves us on the occasions we visit. Friendly and welcoming and very helpful.

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    Iyas Ilias

    Visited today around dinner time. Place was very warm and it was hard to get service as the restaurant looks very understaffed. Sorry did not get your name, but I am impressed by one of the Malay male staff. Very friendly, polite and welcoming.

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    Iman Fairuz

    Good ice cream

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    Ming Li

    Here again at Swensens to have our favourite ice cream. My kids love to come here almost every week. Food is delicious and service have been great so far. Besides their ice cream, we also like their main meal and french fries. Seating capacity is big enough. The place is usually not full house so we do not need to wait too long for a table. Parking at Downtown East is also convenient as there are ample parking space. After having a good meal, we can go do some groceries shopping at Don Don Donki and NTUC.

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    zaharum atan

    Food is ok

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    Halim Lim

    Great staff and service

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    Isabelle Tay

    Visited on a public holiday, restaurant was quite packed but not overly long queue. Sadly, seems like the quality for this outlet is not as good compared to tampines. The fries were obviously sitting quite long too. Baked rice came out …

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    Shazaz alattas

    Gd service and gd food

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    Richard Wong

    Nice food, great service. In fact service was better than before at Downtown East Swensen’s than before. Unfortunately, the much welcomed great lunch deals of complimentary of a choice of dessert or starter with any main course has been ceased.

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    Nur Rashidah Amren

    Attentive and friendly service crew. Quality food from Swensens as usual …

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