Review Starhub, 63 Jurong West Central 3, Singapore

Review StarHub - Singapore 63 Jurong West Central 3

“Excellent customer service by Mr.deleepan explains everything clearly and answers our questions also.” or “All their CS were so friendly , esp Chris Thien .. it’s really an asset to any company that employs him !” It is one of the few customer evaluation comments about Starhub. Let’s read more of this article on Thecityvisitor.com to find out if Starhub is quality.

Introduction about Starhub

Here are some fundamental details regarding Starhub. In terms of Telecommunications service provider, it is generally believed that Starhubis one of the best places to choose and trust. It is placed at 63 Jurong West Central 3, #B1-12 Jurong Point, Singapore. Whether you are looking for a place or a service related to Telecommunications service provider, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Website: https://www.starhub.com/
  • Address: 63 Jurong West Central 3, #B1-12 Jurong Point, Singapore
Images of Starhub from stock collection and provided by customers

Detailed information of Starhub

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Starhub.

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday: 11 AM to 9 PM.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
11.17 km11 minute13 minute9 minute

How to contact Starhub?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Starhub via:

Website

You can contact Starhub via https://www.starhub.com/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 63 Jurong West Central 3, #B1-12 Jurong Point, Singapore if you have any questions or want to try to experience its services.

Starhub reviews

Starhub is among the best destinations of Telecommunications service provider in Singapore, and it merits your consideration.

Is Starhub good?

To determine whether Starhub is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“This store is in Jurong Point. Quite small but excellent & efficient customer service.The concerned staff is very patient, helpful and friendly with customers.”

“Excellent customer service by Mr.deleepan explains everything clearly and answers our questions also.”

“All their CS were so friendly , esp Chris Thien .. it's really an asset to any company that employs him !”

“Maybe I went there during weekdays. Service was prompt and fast. Thanks”

“Very friendly and helpful staff Michel John Went extra miles asking the Sales rep to explain abt the product and enquirers Explains clearly and patiently abt the plan Very satisfied Good job”

“Staffs are willing to give information in what you're asking. Friendly service all round!”

“Service is excellent . But you need wait in queue .”

“Jurong point good service by the staff we like your service thnks”

It has won many reviews from customers on the website, including 98 feedbacks with an overall score of 4.3 out of five-star ratings. Out of those, 78% are positive reviews.

Thecityvisitor.com has provided all the essential information about Starhub, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Starhub are not good quality, what should you do?

If you have had an unsatisfactory experience in Starhub, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Starhub, 63 Jurong West Central 3, Singapore

There is a total 98 reviews

4.3 / 5

78%

22%

0%

  1. Avatar photo
    BongoWoomy

    Noice

  2. Avatar photo
    KimPoh Tan

    Nice setting, beautiful purse problem

  3. Avatar photo
    Jacques Jonathan H

    More shop n restaurant

  4. Avatar photo
    Febrin Lee

    Good customer service.

  5. Avatar photo
    Kwan Boon

    Sharing my appreciation for Manager Angela who went the extra mile to deliver good service today at around 7.40pm. She understood my issue well and managed to resolve it without my family member having to do another trip down.

  6. Avatar photo
    Dan Chang

    Superb service by Deepan. The go-to guy. Very detailed and helpful. Go the extra miles

  7. Avatar photo
    Ganesan Ramasamy

    Poor coverage.

  8. Avatar photo
    Anand M

    This store is in Jurong Point. Quite small but excellent & efficient customer service.The concerned staff is very patient, helpful and friendly with customers.

  9. Avatar photo
    jureimi mohamad

    Peaceful prayer place

  10. Avatar photo
    Sean Siew

    Good. More info given than 1633 or email from starhub.

  11. Avatar photo
    novita novita

    Good job

  12. Avatar photo
    Myo Thar

    Yesterday, I visited StarHub Jurong Point shop to recontract my wife’s mobile phone and recontract my broadband too. The counter staff, Ms. Stella Tan, served us and we are very satisfied with her excellent service. She is very polite and smiling all the time. She explained to us professionally. All the whole process was smooth. All other staffs are very friendly too. Fully recommend this retail shop.

  13. Avatar photo
    Joel Seong Koon

    Staffs are willing to give information in what you’re asking. Friendly service all round!

  14. Avatar photo
    Md Golam Rubbani

    you can buy sim and phones here

  15. Avatar photo
    Leon Low

    Nice place

  16. Avatar photo
    Husain Ahamed

    Service is excellent . But you need wait in queue .

  17. Avatar photo
    Hadi

    My issue has not been resolved, but at least they gave me a sense of assurance

  18. Avatar photo
    Wei Kuen Chen

    Not much waiting time. Staff is friendly.

  19. Avatar photo
    Anand M

    This store is in Jurong Point. Quite small but excellent & efficient customer service.The concerned staff is very patient, helpful and friendly with customers.

  20. Avatar photo
    Clement Toh

    Quick and efficient staffs

  21. Avatar photo
    Alan Ng

    Friendly staff and hassle free replacement of StarHub box.

  22. Avatar photo
    Ann Cheng

    I would really have to compliment Edwin (sorry i didnt catch his surname) at the Jurong Point Starhub branch.

    I was having an issue with incoming call barring, tried 1633 (3x) but to NO help!!! and was told all is good over their system!!!!.

    A very frasted me was served by Edwin at JP branch.
    Thank you so much for going the extra mile to help expedite and followup to check that the issue has been 100% resolve

  23. Avatar photo
    Abdullah

    Excellent customer service by Mr.deleepan explains everything clearly and answers our questions also.

  24. Avatar photo
    Antoni Qiu

    Great services and the counter personel knows the product n services well. But just that i think he forgot to stamp the warrantee card for me.

  25. Avatar photo
    Jennifer Lim

    Our Filipino counter staff is very patience. However, disliked the mobile Q system

  26. Avatar photo
    myotun thein

    Good service provided

  27. Avatar photo
    Neeraj Pattani

    Decent service provided here.

  28. Avatar photo
    Summer Coffee Night

    Cannot use singpass nric

  29. Avatar photo
    Kwan Boon

    Sharing my appreciation for Manager Angela who went the extra mile to deliver good service today at around 7.40pm. She understood my issue well and managed to resolve it without my family member having to do another trip down.

  30. Avatar photo
    Praveen Kumar

    Always crowded

  31. Avatar photo
    SKY L

    always crowded after office hours..

  32. Avatar photo
    TAN Nicolas

    Customer Service was not bad. …

  33. Avatar photo
    Albertcet

    Its okay, it serves the customers well

  34. Avatar photo
    Kyle Ewe

    Very friendly and helpful

  35. Avatar photo
    Alice Lim Bee Koon

    Fast service

  36. Avatar photo
    Tejasri Gopi

    Good

  37. Avatar photo
    Kum Kee Lye

    Staff are helpful and friendly

  38. Avatar photo
    云怡宽

    Experience a different feeling

  39. Avatar photo
    Keith Tan

    Opens late but makes up with friendly staff. Cost is somehow higher than the others due to hidden aspects you find out later. No longer a customer the rating really is an overall reflection of the company. Probably short term goals as opposed to customer centric.

  40. Avatar photo
    Serji Kaur

    Very helpfull staff

  41. Avatar photo
    Htet SoeAung

    SSS

  42. Avatar photo
    Mani de cool

    friendly

  43. Avatar photo
    Sebastian Lange

    Just browsing and no intention to purchase.

  44. Avatar photo
    Karen suresh

    Very friendly and helpful staff Michel John
    Went extra miles asking the Sales rep to explain abt the product and enquirers
    Explains clearly and patiently abt the plan
    Very satisfied
    Good job

  45. Avatar photo
    HENRY TAN

    Good

  46. Avatar photo
    Jumaat Bin Aman

    A place for your telecommunication needs and more……

  47. Avatar photo
    Ravikumar Kadarla

    the customer service representative was very great and helpful

  48. Avatar photo
    Kin Teokeong

    Cant ever get a flyer..

  49. Avatar photo
    Yun Jie Tan

    Service is a bit bad. . .

  50. Avatar photo
    李路

    The service attitude inside is very good

  51. Avatar photo
    Booby The d

    I thought the 2 years plan was good but actually not because the Huawei 20X was 1200$ but I had to pay 75$/months for it so 75 x 23 = <1500. Disapointed

  52. Avatar photo
    Bey Cheng Kee

    Good.

  53. Avatar photo
    Angeline Ng

    Staff there courteous n helpful

  54. Avatar photo
    Florence Tan

    Staff helpful

  55. Avatar photo
    Raymond Tay

    Very good

  56. Avatar photo
    ဇေယျာ တင့်ဝေ

    Fast and efficient.

  57. Avatar photo
    Mary Lim

    Friendly staff with good service …

  58. Avatar photo
    Srinivasan V

    Good place!

  59. Avatar photo
    Niall Crosby

    Good fast service

  60. Avatar photo
    Aaron Lai Chee Seng

    Good service

  61. Avatar photo
    Chew Yang Joo

    Helpful starhub staff

  62. Avatar photo
    Low Kam Cheong

    Very strict on entry due to covid-19.Staff very helpful and professional and cool in explaining the various options for me.

  63. Avatar photo
    ohmanh

    Great Experience

  64. Avatar photo
    Ruby Tsai

    nothing

  65. Avatar photo
    Mike Chua

    STARHUB own shop with good customers service

  66. Avatar photo
    Ken Bryan Maula

    Great mobile services.

  67. Avatar photo
    ณัฐวิเดช เกตุอินทร์

    Very organised

  68. Avatar photo
    Joel Seong Koon

    OPPO FIND X has almost the finer things that everyone asking for!

  69. Avatar photo
    Raja sekar

    Solve ur postpaid issues here

  70. Avatar photo
    Stanley Chin Guo Qiang

    Service timing can be much much better, visited on 31/08/2020 with a 30 to 45 mins waiting time on average.

  71. Avatar photo
    Sky Biz

    Good

  72. Avatar photo
    Hamzah Daud

    Maybe I went there during weekdays. Service was prompt and fast. Thanks

  73. Avatar photo
    GRDS

    They only do sales and opening of new accts

  74. Avatar photo
    Chee Siong Cheng (CS)

    Well, a place for a new phone.

  75. Avatar photo
    Yeo Anita

    Staff ate courtesy and patience

  76. Avatar photo
    Abdullah

    Excellent customer service by Mr.deleepan explains everything clearly and answers our questions also.

  77. Avatar photo
    Sky Goh Ultraman

    Very good

  78. Avatar photo
    Sevinator

    Best service in sg

  79. Avatar photo
    Jeverio Yeo

    Great place to suss out the Telco plans.

  80. Avatar photo
    Yen Ann Wong

    Jurong point good service by the staff we like your service thnks

  81. Avatar photo
    Kiagos Mohamed Faizal

    Staff very professional. As need to do Safe Distancing. Client need to wait before the entrance till you number is called. I am surprose with the level of service excellence rendered despite of limitation (COVID19). The guy who msnned the entre/exit point this morning was polite and firm. Kudos guys

  82. Avatar photo
    Ramshankar Nagendran

    Great

  83. Avatar photo
    mic sh park

    Although unable to complete my task due to lack of necessary documents, Mr. Xia Lin Tong was very professional and kind to ensure that my next trip to Starhub branch did not go to waste. Thanks to him I felt quite satisfied and prepared rather than frustrated. Thank you!

  84. Avatar photo
    Arjuna Weerasinghe

    Only the customer is allowed to go in. No accompanying person allowed. Service computers malfunction and therefore the waiting time is long.

  85. Avatar photo
    Khoo ngi Seng

    Friendly staff to help with your phone line issue…good..

  86. Avatar photo
    Rajanvadakkepat

    Good customer service. Waiting time reduced a lot.

  87. Avatar photo
    L Max

    No results after one and a half hours

  88. Avatar photo
    Sivanesan Sivakaruniam

    Average service levels today

  89. Avatar photo
    Sajay Maravana

    1st class service

  90. Avatar photo
    Steven Hu

    One of the main telco in Singapore

  91. Avatar photo
    meiqin ge

    I gave 5 to the employees of the Jurong point team. Since the employees of StarHub hotline do not understand the product knowledge at all, I called several times and they were all answered by different people, and they all gave me wrong information. Let me waste time and money, I am really angry, how can there be such a service, but Jurong point shop staff:Tan Stella and Edwin Tan are very friendly, they are very clear about the Happy 128 card I recharged, no need to submit to the main You can make calls to foreign countries by depositing money in the wallet. I have more than $30 for foreign calls and more than $100 for local calls, but I can’t make calls abroad. The employees of their hotline asked me to charge money into the main wallet, no matter what. How can I explain to them that I have been using the Starhub happy 128 card for 17 years and have never charged money into the main wallet. I recharged $30, but the phone still can’t make overseas calls. I didn’t use the $30 in the main wallet, and I didn’t have a penny in less than 10 minutes.
    I can’t describe their service in one word. Tan Stella and Edwin Tan they helped me get $30 back. Hotline told them to pay me back $10 at the beginning of the call. It’s not me who wants to charge the main wallet, but your hotline staff I don’t understand the product knowledge at all, which makes me waste time and money. Even if I return $30, I’m wasting $2. I can use the recharge card of Happy 128 for $28 another day. What do I use $2 for? They asked me to see if it was returned to me tomorrow, and then they told me to try again tomorrow, can I call abroad? If you can’t go to them again, I tried tonight or I can’t call, I hope all this problem can be solved tomorrow. kudos to Jurong point Team.

  92. Avatar photo
    yeow huang loh sihai

    Located on the basement level of jurong point, Boon Lay, provides full telecommunications services, the attitude of the staff is very good and the efficiency is also high.

  93. Avatar photo
    T.mageswaran Raja

    Superup

  94. Avatar photo
    roott7

    Slow service but I ask only about google phone . the staff able to answer me .if anyone wants to go any telco wake up early on weekends or take half day leave during weekdays .

  95. Avatar photo
    yuen weng cheong

    Bad signal. Sometimes there is no 4G network

  96. Avatar photo
    One XR (ONELORDWORLD)

    All their CS were so friendly , esp Chris Thien .. it’s really an asset to any company that employs him !

  97. Avatar photo
    Sim Chee Seng

    Being able to take the lead in popular consumption

  98. Avatar photo
    Land Review

    Good service

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