Review Starbucks, 50 Jurong Gateway Rd, Singapore

Review Starbucks - Singapore 50 Jurong Gateway Rd

“Well enjoy the matcha late this evening with my friend ,friendly and helpful staff ,thank you for the service @Starbuck at Jem very recommended …” or “Kale eggs flat white This outlet is always full. I will snag a seat during off peak hours. Crew is friendly. …” It is one of the few customer evaluation comments about Starbucks. Let’s read more of this article on Thecityvisitor.com to find out if Starbucks is quality.

Introduction about Starbucks

Here are some fundamental details regarding Starbucks. In terms of Cafe, it is generally believed that Starbucksis one of the best places to choose and trust. It is placed at 50 Jurong Gateway Rd, #01 - 02 JEM, Singapore. Whether you are looking for a place or a service related to Cafe, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 69101225 (+65 69101225)
  • Website: http://www.starbucks.com.sg/
  • Address: 50 Jurong Gateway Rd, #01 - 02 JEM, Singapore
Images of Starbucks from stock collection and provided by customers

Detailed information of Starbucks

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Starbucks.

Monday, Tuesday, Wednesday, Thursday: 7 AM to 10 PM.

Friday, Saturday: 7:30 AM to 10:30 PM.

Sunday: 7:30 AM to 10 PM.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
7.01 km7 minute8 minute6 minute

How to contact Starbucks?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Starbucks via:

Phone number

You can reach Starbucks at 69101225(+65 69101225). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Starbucks via http://www.starbucks.com.sg/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 50 Jurong Gateway Rd, #01 - 02 JEM, Singapore if you have any questions or want to try to experience its services.

Starbucks reviews

Starbucks is among the best destinations of Cafe in Singapore, and it merits your consideration.

Is Starbucks good?

To determine whether Starbucks is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“one of the best services ever! went there yesterday around closing time 930-10 and the staff was very nice and friendly too! it was 2 malay men if im not mistaken. really good service!”

“Well enjoy the matcha late this evening with my friend ,friendly and helpful staff ,thank you for the service @Starbuck at Jem very recommended …”

“Staff here is the most friendliest people I've met and they actually take notice if you're a regular. They'll remember your name and your favorite drinks!”

“Kale eggs flat white This outlet is always full. I will snag a seat during off peak hours. Crew is friendly. …”

“Dependable. You can be assured of the same standards of their service, food & drinks.”

“Having my free birthday cake when I order a drink. Thanks Starbucks!”

“My daily fix of coffee. Reliable experience every time with good service.”

“Was indirectly told to leave but service recovery was impeccable. Was also offered a voucher which I turned down because staff was just doing their job.”

It has won many reviews from customers on the website, including 149 feedbacks with an overall score of 4.3 out of five-star ratings. Out of those, 81% are positive reviews.

Thecityvisitor.com has provided all the essential information about Starbucks, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Starbucks are not good quality, what should you do?

If you have had an unsatisfactory experience in Starbucks, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Starbucks, 50 Jurong Gateway Rd, Singapore

There is a total 149 reviews

4.3 / 5

81%

19%

0%

  1. Avatar photo
    Richard Zhan

    Crowded

  2. Avatar photo
    Jason

    HOTTT WEATHERR at night is awesome tho

  3. Avatar photo
    Lawrence Ng

    Yes its mass market luxury. Nothing to crow about but it’s comfortable and familiar. So it’s my go to coffee place if I feel like paying a bit more than kopi tiam prices for the Austin and decent ambiance.

  4. Avatar photo
    Samuel Ng

    I visit this store often and always get served nicely as they bring my hot Americano to me. I’m handicapped. Starbucks consistently does this at all their stores.

  5. Avatar photo
    Nurulain Huzairi

    Slow service on Saturday morning due to limited manpower. But still served the food & drinks with a smile.

  6. Avatar photo
    Chan Ngai Kwong

    Less crowd compare to the starbucks at Westgate

  7. Avatar photo
    John Tan

    Not allowed to use laptop or tablet the whole day. Not customer friendly.

  8. Avatar photo
    nancyk

    one of the best services ever! went there yesterday around closing time 930-10 and the staff was very nice and friendly too! it was 2 malay men if im not mistaken. really good service!

  9. Avatar photo
    Billy the Goat

    Very spacious. But the selection of mugs etc are not much.

  10. Avatar photo
    Jennifer Venkat

    Great place for food and drinks.

  11. Avatar photo
    Kalimuthu Susmitha

    Why?

  12. Avatar photo
    Daniel K. H. Chia

    Polite staff, nice pastries and beverages.

  13. Avatar photo
    Siti Zainab

    I like this place cause here have my favorite velvet cake

  14. Avatar photo
    Alvin Tan

    Staff are friendly and efficient, drinks are nice.

  15. Avatar photo
    Michael Yeo

    My favourite place for coffee

  16. Avatar photo
    Chun Song Lee

    A cosy place for a coffee break. The only problem is it’s always packed with students, agents. It’s very hard to find a seat during peak hour and because of Covid 19 there’s limited seat.
    Coffee *****
    Food ***
    Service ****
    Price ***

  17. Avatar photo
    Shurn Heng

    It’s a fine and convenient place to hang out. But the 60 minute dining limit is odd. Good thing it’s not enforced.

  18. Avatar photo
    KJ Lee

    Great for relaxing with a cup of coffee both indoors and outdoors

  19. Avatar photo
    Guang

    Interesting place but I would struggle to manage this place as well. Difficult as the location is small so have to implement different rules.

    No students when I came but it’s similarly packed with people waiting for others.

    Staff are nice and polite but the team has a strict no laptop and tablet policy which surprised me. I guess they are trying to declutter the place, especially office workers and students.

  20. Avatar photo
    Mohamed Fadly

    Friendly as usual.

  21. Avatar photo
    george ng

    Always crowded. Standard Starbucks fare.

  22. Avatar photo
    Teo Chen Wei

    Great place to have coffee. The service is normal and there is a certain standard just not as high as other stores. One of the employees was snapchatting and having fun while preparing my coffee. I hope no saliva went into my DMF. Other than that the coffee is good.

  23. Avatar photo
    Maryjane Maquiso

    Taste good. …

  24. Avatar photo
    Lin Hazis

    Because, coffee

  25. Avatar photo
    Hazren Harun

    Rest & Relax enjoying your cup of offee

  26. Avatar photo
    Sepdio Enriquez

    Friendly crews.

  27. Avatar photo
    Rena Ng

    Always a great place to be at, to chill with a cup of coffee.

  28. Avatar photo
    Akhilesh Porwal

    Less space and very less seats for family sitting. Usually prefer to go to Westagate Starbucks.

  29. Avatar photo
    Hoch Lim

    Nice place to chill with buddies. Great tasting Mocha …

  30. Avatar photo
    Kean Loong Mak

    Good service and good coffee. Nice to chill but sometimes it does get crowded – be warned.

  31. Avatar photo
    Allan Ung

    A good place to rest and enjoy a cup of coffee. Easy to find seats.

  32. Avatar photo
    Benny Lee

    Nice nice

  33. Avatar photo
    Vinitha Chandran

    The Anericano coffee is too diluted.the barista doesn’t know well how to make a good mug of Americano.Very disappointed with the quality .

  34. Avatar photo
    Kok Yee Wei

    A good place to relax my mind in weekday.

  35. Avatar photo
    Andy C

    Was indirectly told to leave but service recovery was impeccable.

    Was also offered a voucher which I turned down because staff was just doing their job.

  36. Avatar photo
    H J

    Had to pay 1000 won for takeaway cups??!!

  37. Avatar photo
    Anno Vi

    Noisy, many studying students. Sakura drinks a bit too sweet.

  38. Avatar photo
    Derick Phan

    Friendly and helpful waiter/waitress

  39. Avatar photo
    WSL Scotland

    A regular coffee stop. Just need to stop people sitting there for hrs to free up table spaces, as today ladies doing knitting!! Yes knitting

  40. Avatar photo
    Brian Loh

    Spacious, having both indoor and outdoor seating. Good social distancing.
    Nice environment at ground floor.
    Ordered favourite almond croissant, red velvet cake, Americano coffee as usual

  41. Avatar photo
    dev stev

    Serving unhappily

  42. Avatar photo
    Weng Kee Sim

    Starbucks can get crowded limited seat

  43. Avatar photo
    Kai

    Peak hours no seats lul((

  44. Avatar photo
    Andreja Baraba

    Staff are very friendly, very nice place for coffee break!

  45. Avatar photo
    Naresh Kumar Easwaran

    Spent around 2 hours with a friend in this place.

  46. Avatar photo
    Lynn Gwynie

    Nice little cozy starbucks with outdoor seatings located at level 1 of JEM. Love their hojicha tea latte and soy pure match. They recently just introduce Pumpkin Spice Latte and Ice Almondmilk Hazelnut Latte, can’t wait to try on the next visit! They sell cakes too and breakfast meals too!

  47. Avatar photo
    Alfian Kamsan

    Staff here is the most friendliest people I’ve met and they actually take notice if you’re a regular. They’ll remember your name and your favorite drinks!

  48. Avatar photo
    Paun16th

    Good ice teas

  49. Avatar photo
    cal

    went to top up my SB account ydae but did not bring the physical card. requested to top up via app with nets. young lady at counter was patient n helpful. she also alerted me when i abt to walk off without taking my atm card.

  50. Avatar photo
    Norivic Falogme

    I just always noticed that most of the time there is 3 staff to get your order and only 1 is the one preparing the order,that is why a bit slow..

  51. Avatar photo
    DANIEL YEOW BOON HOWE

    Babies

  52. Avatar photo
    陈珍妮

    we ordered two cups of coffee

  53. Avatar photo
    Bitamin C

    Friendly and helpful service.

  54. Avatar photo
    Wilson L

    Good place to chill out

  55. Avatar photo
    Tejasri Gopi

    Cozy comfortable place with outdoor seating .
    Can accommodate more than 50 at once.
    Do I need to say about the coffee and other drinks.. awesome as always..
    had midnight mint mocha.
    Customised it with coconut milk and without whipped cream as I’ve become a vegan lately.
    You need to pay 60-80 cents per customisation. I mean it depends on to what you customise also.
    I usually customise to coconut or soy milk instead of diary.
    The staff is very customer friendly. Have been observing them for over an year. Keep up the good work guys! Cheers to the team!!

  56. Avatar photo
    Deryk Stronach

    Starbucks is Starbucks. Expensive coffee. Friendly staff. The same snacks and cakes. You know what to expect in any Starbucks.

  57. Avatar photo
    Timothy Leong

    This is my first time order pastry in Starbucks. Surprising the staff will asked for making hot for ordered pastries.

    But another sides, they were given me negative suprise which they thought we are going to take away the food. We were seated in the place and waiting for drinks and pastries.

  58. Avatar photo
    Siew Hing Lam

    One of my favourite outlets in the West. Comfortable and staffs are very attentive. Great job Starbucks!

  59. Avatar photo
    Jack Sim

    my fav hangout place for coffeeeeeeew

  60. Avatar photo
    YAP WEI JUN

    Nice coffee~
    Dark mocha frappucino is a must!

  61. Avatar photo
    Shun Fong

    Nice coffee.

  62. Avatar photo
    Tsuni _K_I

    Coffeee …

  63. Avatar photo
    James Tay

    Easy grab and go for a quick coffee

  64. Avatar photo
    HuiZhen Heng

    Nice place with gentle cool breeze. If you pop by during weekend evenings, there’s live band music from the neighbouring mall.

  65. Avatar photo
    Chee Soon Ng

    Now new rule, dine in no laptop working is allow.

  66. Avatar photo
    Adrian Lim

    5 Star Service, the best Starbucks store in Singapore.

  67. Avatar photo
    Alice Li

    Nice place

  68. Avatar photo
    Wolfgang Rohde

    Just another Starbucks. Clean

  69. Avatar photo
    DR DAVY GOH

    Another review of Starbucks, the location is Jem.

    Quiet environment to slowly drink your cup of coffee. Peaceful enjoy to forget about work and to energise your day.
    Spacious and

    Friendly staffs and cheerful too.
    Standard range of pastries and drinks.

    Dare say that almost all Starbucks cafe managed to maintain a high standard of service and food quality.

  70. Avatar photo
    Yeo Anita

    Nice ambience more new varieties of drinks and cakes

  71. Avatar photo
    Brian Loh

    Spacious, having both indoor and outdoor seating. Good social distancing.
    Nice environment at ground floor.
    Ordered favourite almond croissant, red velvet cake, Americano coffee as usual

  72. Avatar photo
    Francis Tan

    Employees are well trained n courteous to customers

  73. Avatar photo
    Myo Min Kyi

    Outside is a bit hot with evening sun.

  74. Avatar photo
    Samuel Kok

    One of the 2 Starbucks branch around West Gate and JEM. Since its tucked away at level 1 at JEM, its easier to find seats here. Great place to have a cup of coffee with friends.

  75. Avatar photo
    C 12

    Aircond plus outdoor seating! Best of both worlds! Coffee with great aroma and great value. Free wifi great foods & views. Friendly fast cosy comfy ambience for romantic intimates groups tourists students & families.

  76. Avatar photo
    tiong oon hwa

    You can drink good coffee

  77. Avatar photo
    ChickensCanFly High

    Usually packed by 12pm. Not a lot of space.

  78. Avatar photo
    Jamie Chen

    Very cosy little store, waiting time can be improved during off peak hours.

  79. Avatar photo
    Prashanth Seshadri

    My daily fix of coffee. Reliable experience every time with good service.

  80. Avatar photo
    Eyunni Karan

    It’s Starbucks so you know what your getting! But the area outside to work is really nice! If you want to work and chill I’d highly recommend this Starbucks!

  81. Avatar photo
    GoldenPapa

    nice place, huge and excellent environment

  82. Avatar photo
    Owais Siddiqui

    Nice ambience, fantastic coffee as always makes Starbucks a happy place

  83. Avatar photo
    Anonoz Chong

    Less crowded than Westgate store.

  84. Avatar photo
    Margaret L

    Dependable. You can be assured of the same standards of their service, food & drinks.

  85. Avatar photo
    Stamos Soo

    It a must daily

  86. Avatar photo
    DR.SANDEEP KUMAR VERMA

    Good

  87. Avatar photo
    ML Chan

    Crowded

  88. Avatar photo
    Muhammad Firdaus

    I feel welcoming

  89. Avatar photo
    Jay Simon

    Good and fast service. Spacious outlet

  90. Avatar photo
    Amy Yee

    Review for the cakes. I would recommend the Signature Chocolate cake and New York cheese cake. Didn’t fancy the Yuzu cheese cake or crumble cheese. Service was good.

  91. Avatar photo
    Srinivasan V

    Great ambience

  92. Avatar photo
    SouwHwe Choo

    Was surprised when told that I was not allowed to use laptop in the jem outlet when I was there in the evening. They mentioned that it is OK if before 12pm,if I’m not wrong. But this is good as it allows genuine coffee lovers to find a seat easily. But hand phone is definitely allowed. …

  93. Avatar photo
    James Lee

    Starbuck at JEM was extremely crowded, but service at the counter was quick and friendly, however no photo available to post

  94. Avatar photo
    rajesh chander

    Staff don’t know how to greet customers. Not the typical Starbucks experience. Even to communicate certain protocols of not using laptop and tablets, they come across quite rude. Could do better on service

  95. Avatar photo
    Jace Ng

    My favourite cafe latte!!!

  96. Avatar photo
    Jas Ng

    Good management for safe distance done. Friendly staff too

  97. Avatar photo
    Divyaman hada

    Grabbing a Starbucks coffee is always a good idea.

  98. Avatar photo
    Nita Jasmine

    Well enjoy the matcha late this evening with my friend ,friendly and helpful staff ,thank you for the service @Starbuck at Jem very recommended …

  99. Avatar photo
    stormy stormy

    Usual place for me to get my coffixx. But as usual, quite a fair number students occupying the seats for their studies there …

  100. Avatar photo
    Clement Toh

    Love the freshly brewed coffee!

  101. Avatar photo
    pianized

    It’s a Starbucks! This outlet is situated at ground level JEM shopping mall. Visited again on Sep20 and pumpkin spice latte (PSL) was available. Place sits approximately >40 pax. Indoor area is airconditioned, outdoor seats are also available with high stools which can get quite hot in the afternoon.

  102. Avatar photo
    Bavaani Vindan

    Friendly and efficient staff. I had a long order and was afraid of holding up other customers but the staff were really quick with making the drinks and packing the orders. One of them even offered to carry my orders to the taxi stand for me as I had my hands full! Amazing service.

  103. Avatar photo
    Kyp Teh

    Good place to chill after dinner.

  104. Avatar photo
    Terence Lim

    Need to increase the aircon cooling

  105. Avatar photo
    Bryan Loh (布莱恩)

    Cosy and comfy, great hangout place!

  106. Avatar photo
    TirednSnarky

    Avril’s team pays close attention to detail and are v v friendly

  107. Avatar photo
    Greywolf

    Like any other Starbucks

  108. Avatar photo
    Celeste

    Very wonderful staff, the barista was warm and welcoming as well, and had a good projected voice.

  109. Avatar photo
    Neha Sarda

    Maintaining uniformity in their service and quality everywhere

  110. Avatar photo
    Rajamoorthy Karapaya

    Starbuck u know it !

  111. Avatar photo
    Muhammad Andry

    Great location. Outdoor sitting available.

  112. Avatar photo
    Sean

    Baristas are always friendly and cheerful when taking your order, smooth and efficient service with a lively atmosphere. I would rate this branch as a favourite.

  113. Avatar photo
    Esther wu

    Disappointed. The charging stations there do not work at all. Went there and have to move to another place…

  114. Avatar photo
    Jeverio Yeo

    Nice matcha latte, latest flavour. Prefer to wait for the promotion as quite pricey.

  115. Avatar photo
    SKY L

    quite small but staff today was ok.. with smiles.. polite..

  116. Avatar photo
    Chai Sin Ong

    Special place for me to enjoy cup of nice coffee

  117. Avatar photo
    Lim Zi Qi

    Loveeee the baristas here as they’re so friendly and helpful and just nice! Not sure what you wanna get? Just ask them for recommendations according to what you prefer etc. Ambience is really chill and relaxing, unless you’re just chionging for exams then outer peace won’t even help without any inner peace jk, it’s nice to chill here to enjoy a cup of coffee or drink as you work or study

  118. Avatar photo
    Ivy Chan

    Love it

  119. Avatar photo
    Jeffrey Ng

    Clean and simple. Meets the reason why u r here and paying for expensive coffee

  120. Avatar photo
    XXX

    Starbucks is becoming a Study Hall , No room for other customers, just loitering students studying with Empty Drink Cups for hours.

  121. Avatar photo
    Neil Simpson

    Always a pleasure to have a coffee @ jems branch, the staff are amazing

  122. Avatar photo
    dan wee

    polite and helpful staff especially when it’s not too crowded

  123. Avatar photo
    Lene Mae

    Kale eggs flat white This outlet is always full. I will snag a seat during off peak hours. Crew is friendly. …

  124. Avatar photo
    云怡宽

    Environment, comfortable place to enjoy

  125. Avatar photo
    Vincent Ong

    Breakfast set with free exchange for tea

  126. Avatar photo
    Yan Shuang Low

    Great service great food

  127. Avatar photo
    Wakashi Tashiru

    Since my daughter is a tik tok fans… she go CRAZY with it… i didn’t go to her even since my kids grow up all they want is to follow tik tok style so I give 5 star to then who really help me out just know as it my first time trying it… many favor coming up

  128. Avatar photo
    Huang Chunping

    Great place for coffee

  129. Avatar photo
    Christopher Zhong

    This place is very small and it is not easy to find a seat

  130. Avatar photo
    Astro Ngya

    The starbucks atmosphere is great. Nice and friendly staff. But this outlet is on the small side so looking for a seat maybe difficult.

  131. Avatar photo
    Guan Jun Teng

    Nice place to have some chats and reading.
    However there’s no charging port for your information.

    I was told that they no longer have brewed coffee by the time I arrived late evening but they actually offer to serve me Americano with the price of brewed coffee, which was really a good gesture. Thumbs up for the service too.

  132. Avatar photo
    Ariel Soh

    Don’t understand why we aren’t allowed to open our laptops/tablets in the cafe…understand it’s post covid period however I could study at other outlets perfectly fine. Furthermore, I went here on a weekday and the place was empty. Don’t understand why opening of laptop is not allowed but other customers can study on paper or even read a book….

  133. Avatar photo
    Mohamed Fadhly Maskor

    The best place if u need real coffee…

  134. Avatar photo
    michaelshah27

    Friendly even past closing time

  135. Avatar photo
    Helda Hydayat

    I couldn’t find a seat cos all students were studying there and mostly not having drinks on the table

  136. Avatar photo
    Winter Tate

    Having my free birthday cake when I order a drink. Thanks Starbucks!

  137. Avatar photo
    Arunsankar R

    Courteous staffs, big place and nice ambience

  138. Avatar photo
    eman mattar

    Good customer service and good drinks

  139. Avatar photo
    Vishal

    Yummy coffee and hot chocolate. …

  140. Avatar photo
    Meow Leng Chia

    Feeling relax at jem starbucks

  141. Avatar photo
    roott7

    Except for the Americano dielutted coffee

  142. Avatar photo
    David

    Service was fast,a bit dissapointed on hot mocha i bought last time as its taste only bitter and bland,taste like diluted mocha ,can get better mocha other place,other than that is good

  143. Avatar photo
    Rekha Malhotra

    Great!

  144. Avatar photo
    Raymond Tan

    Nest hangout at night with family or friends, lucky to get seats tonight without much crowd.

  145. Avatar photo
    vijaylakshmi subramani

    My fav coffee star

  146. Avatar photo
    DR DAVY GOH

    Another review of Starbucks, the location is Jem.

    Quiet environment to slowly drink your cup of coffee. Peaceful enjoy to forget about work and to energise your day.
    Spacious and

    Friendly staffs and cheerful too.
    Standard range of pastries and drinks.

    Dare say that almost all Starbucks cafe managed to maintain a high standard of service and food quality.

  147. Avatar photo
    Mike

    This Starbuck is not very big so it is always packed and usually have a long line. Lots of students stuff here regularly so finding a seat will be difficult. Drinks and service are on par with other locations, nothing too special. Come here if your walking around the mall and want to grab a quick coffee to go.

  148. Avatar photo
    최철수

    I tried to soothe the tiredness of the trip by thinking that the difference between the coffee I drank in Korea and the taste of the water might be the difference.

  149. Avatar photo
    Thu Ya

    Good

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