“Ricky is very helpful and prompt in response. He give good suggestion too.” or “Very good service. I will ask again for my laptop repair if my laptop has any problem.” It is one of the few customer evaluation comments about Smartcares Solutions. Let’s read more of this article on Thecityvisitor.com to find out if Smartcares Solutions is quality.
Table of Contents
Introduction about Smartcares Solutions
Here are some fundamental details regarding Smartcares Solutions. In terms of Computer repair service, it is generally believed that Smartcares Solutionsis one of the best places to choose and trust. It is placed at 3 Irving Rd, #01-17 Tai Seng Centre, Singapore. Whether you are looking for a place or a service related to Computer repair service, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.
Background Info
- Phone: 68714838 (+65 68714838)
- Website: https://smartcares.com/
- Address: 3 Irving Rd, #01-17 Tai Seng Centre, Singapore
Detailed information of Smartcares Solutions
Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.
In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.
Operating hours
The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.
Here are the operating hours of Smartcares Solutions.
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday: 11 AM to 7 PM.
Sunday: Closed.
Distance
Please check the information below to find out the distance and travel time from the center of Singapore to your destination.
| Distance | Taxi | Bus | Metro |
|---|---|---|---|
| 9.83 km | 10 minute | 12 minute | 8 minute |
How to contact Smartcares Solutions?
If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Smartcares Solutions via:
Phone number
You can reach Smartcares Solutions at 68714838(+65 68714838). Use the hotline to contact them right away for the quickest help and resolution to your problems.
Website
You can contact Smartcares Solutions via https://smartcares.com/. It will react rapidly and assist you with your concerns.
Address
You can directly come to 3 Irving Rd, #01-17 Tai Seng Centre, Singapore if you have any questions or want to try to experience its services.
Smartcares Solutions reviews
Smartcares Solutions is among the best destinations of Computer repair service in Singapore, and it merits your consideration.
Is Smartcares Solutions good?
To determine whether Smartcares Solutions is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:
“Help an old uncle sent a computer for repair this time and was attended by Ricky once again. He was so helpful and patient in resolving our problems. Wishing him all the best in this office.”
“Ricky is very helpful and prompt in response. He give good suggestion too.”
“Very good service. I will ask again for my laptop repair if my laptop has any problem.”
“Would like to give my utmost thanks to both Dominic and Jacintha for their good patience in assisting me to reset and install my apps in my laptop. God bless both of them and all at Lenovo.”
“All their services very good and I appreciate and congrats to grow more higher. Staff's treat customer nice and good. Keep it up guy's”
“Ricky Au, He is very helpful and personally he is polite.”
“Fantastic professional service from Hannah & Qistina. Laptop worked well after the screen was replaced. Location is very convenient next to an MRT station. Thanks! …”
“Kudos to your approachable and friendly service rendered by Qistina. Thanks for alleviating my concerns. ”
It has won many reviews from customers on the website, including 144 feedbacks with an overall score of 4.9 out of five-star ratings. Out of those, 97% are positive reviews.
Thecityvisitor.com has provided all the essential information about Smartcares Solutions, including address, operating hours, phone number, and feedback from customers.
If you feel services provided by Smartcares Solutions are not good quality, what should you do?
If you have had an unsatisfactory experience in Smartcares Solutions, you can leave a comment below and share your experience.
Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world.
I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys. 
Good customer service provided by the staff
Great experience. Vert friendly and cheerful services by Tracy and Weiqi
I would like comment one of the Staff ‘s name:Ricky has shown his passion n patience n committed as a Customer service. Example, The day I sent in my Notebook x6 for servicing n the smartcare center was quite crowded (8 person)
He needs to attend….one by one
He will explained to most customers including me..with Smile n of course
The key in kiosk..abit slow n few of senior like me having some difficulties to key in due key board slightly different fm our notebook keyboard…
So, Ricky ,need to help some having difficulties n one senior guy is fm China
Don’t understand English…so
He patience shows him how to find Serial number …n input into system..throughout whole process.
And still got other customers..start show abit impatience but he still Smile n explained to them.
Keep it up.
Ricky + Hannah + Christina
Helped me with my requests and exceeded expectations. Super thankful for their help with my laptop repair request!
Sent my device for repair in early Aug. Almost three months, the device is still not ready, with no contact attempted by technical team.
I had to enquire on the status mid Sept and today, without any information sent via email or mobile though contact details were verified to be correct. Apparently the device is waiting for confirmation of repair cost, which was shockingly not mentioned in mid Sept when service staff spoke to me.
There’s no doubt that the staff are polite and respectful, but that does not mask or make up for the atrocious service level.
Everything was great! I, personally loved it!!!!!!!!!!
Fast and good service..
Staff is responsive and able to address the problem on the spot. So I save time. Thank you, Tracy!
Tracy n anna and team members are friendly n helpful when you enter their premise with couteous smile n guide on the kiosk
Friendly service. (Staff: Hannah)
All their services very good and I appreciate and congrats to grow more higher.
Staff’s treat customer nice and good.
Keep it up guy’s
Such a nice person help me to troubleshot the issue and very kind ️️
Ms Hana was helpful even though the repair took some real long time. But the assistant from cs was helpful to get my device back Thanks Ms Hana
Went to collect my device today and was attended by Weiqi. She’s attended to the collection promptly and is very polite and attentive. Keep up the good work!
Dennis and Tracy were extremely patient, accomodating and helped me to expedite my Macbook repair, knowing how desperate I was to use it for lectures and work from home. Not once did they express displeasure when I kept asking them when I could get it back. Excellent service!
Tracy is very helpful, I appreciate e advice.
Friendly staff
Tracy was the one who served me. She is very friendly and kind. She gives users a great assurance.
Service by her was so good that she even clean my laptop for me because it was a little dirty. Where to get such service from?
The 4 Ladies in the service centre gave exceptional service despite Lenovo not doing a proper job to make sure there was smooth handover from the previous service provider to Smartcares
It resulted Smart Cares in receiving the wrath of countless customers having a bad product experience with Lenovo and worst still the previous service provider (previous service provider) was not able to appease everyone (for whatever the reason is).
Ms T who attended my call was apologetic on my situation and was doing her best to get my laptop matter resolved. Which she did
I got many positive for Smart Cares and hope that Lenovo can treasure their vendor.
Thank you Kistina for being patient and attentive to hearing out my frustration. Keep up the good spirit!
Very attentive, responsive and helpful in attending customer needs. Excellent service- Tracy.
Pretty fast turn around.. But location is quite difficult to find.. They kept me posted on the status.. So would recommend for repair
Hello, what happened to your line? Nobody pickup the calls. Nobody ans the email or reply back to cust.
Thank u Tracy
Help an old uncle sent a computer for repair this time and was attended by Ricky once again. He was so helpful and patient in resolving our problems. Wishing him all the best in this office.
Service was mentioned clearly and easily understood thank you!
Very good service. I will ask again for my laptop repair if my laptop has any problem.
Tracy Ong is a very kind, patient & helpful lady. She explained the process & expected duration. As I am in a hurry to get it repaired the same day, she understands my situation & agree that I can decide & revert to her asap
On 1/11/20 I bought my PC to Lenovo Centre at Tai Seng Centre
was served by Ms Wei Qi and Mr Ah Long, both of them extremely patient in explaining the problems to me. I can see they both show professionalism and took pride in the job. Well done!!
Hopefully all service centre staff are all like both of them.
Friendly staffs. Both sending in for repair and collection. Fast service.
Great service from Miss Hanah! She really went above and beyond in assisting me in my case and my enquiries! However, I think much can be done in Lenovo on how they can better manage their cases as I have to contact the service center quite frequently to get updates. Luckily, Miss Hanah was there to assist me whenever I needed updates. If you’re looking for a friendly, efficient and reliable staff, she should be the one you’re looking for
Tracy is very good and explains things clearly. Very good
Ricky is friendly and good service
Hannah and qistina will friendly and fast
Fixed our problem, just took awhile
Definitely a service Centre that I will recommend. The staff are warm and friendly. Special mentioned to Wei Qi who has been accommodating in getting my device back to me in the shortest time.
Sent my device for repair in early Aug. Almost three months, the device is still not ready, with no contact attempted by technical team.
I had to enquire on the status mid Sept and today, without any information sent via email or mobile though contact details were verified to be correct. Apparently the device is waiting for confirmation of repair cost, which was shockingly not mentioned in mid Sept when service staff spoke to me.
There’s no doubt that the staff are polite and respectful, but that does not mask or make up for the atrocious service level.
Quick and responsive, thank you!
I had paid for purchase of new battery for my daughter’s laptop. After that, I do not receive any more news even though I had messaged yr staff Stephanie. She didn’t even replied to my msgs.
I had to go down personally to the service centre to clarify as to the update of the battery.
When Tracy took over the case, she was very understanding that my daughter needs to use the laptop for her upcoming exams.
She is very efficient in handling my case despite of her own busy schedule. The case has been settled and done. My daughter & I wld like to thank Tracy & her team for helping in this matter.
Excellent service..hassle free..
Great! Very helpful and was kind too ;D Hannah was amazing :> thank uu
Tracy good service.
Clear explanation, very patient and polite!
Tracy has very helpful n diligent in her services. I geatly appreciate her help
Kudos to your approachable and friendly service rendered by Qistina. Thanks for alleviating my concerns.
Great customer service by Tracy and Ricky attentive to needs when called upon
Service is good minimal waiting time.
Sent my laptop for warranty claim. Service staff (Tracy) very polite and helpful.
Repairs took a bit too long in my view. This was explained as caused by delivery of parts from overseas….Relative to my own overseas purchases, this took longer resulting in an overall repair time of 6wks.
SmartCares experience was smooth and good! Excellent customer service rendered and location is good
Staff very helpful, site neat and clean
Excellent service but the repair time was too long.
I first admitted my Legion 5 Pro laptop under warranty on 11 June, the customer service staff were friendly and they told me they will send it to the engineer for diagnosis, I wrote all my requests and they said they noted my specific requests and were understanding about it.
My complaint comes that it has been about 6 weeks ongoing to 7 weeks soon since I submitted the laptop. To summarise that timeframe, I emailed them several times to be told the first repair failed and second repair was pending, they are understaffed as well so calls and emails often go unanswered. I was worried about what the status was and not being able to reach them through either email or the hotline, I ended up just going to their physical store to get updates as it was the most reliable method.
The staff themselves at the physical store are friendly, accomodating to questions/requests and explain everything pretty well and confidently.
My issue is my experience overall with them, like how long it is taking them to fix it or tell me when to come down to transfer my data if needed and even than I’m not sure if they can even fix it within 2 months at this rate as well as them being near uncontactable through their hotline and email. They are understaffed but it still shouldn’t be taking so long with an uncertain date for being done. I hope it is fixed soon.
Super efficient and friendly team at the service center .
I had sent my laptop for repair and under warranty. Initially no one bothers to update me the progress for months. As my gal needed it urgently, it was sent back to me without repair, stating reason that the parts had not arrived yet. Service improved tremendously after the co assigned a customer service officer by the name of Tracy, to follow through my repair case very thoroughly. She was very patient and sincere, which gave me the assurance that my laptop was in good hands and that they were working on it. She keeps me updated on the progress via sms. I appreciate her service very much. Keep going, Tracy!
Your staff Miss Tracy very helpful and very friendly, she help me to solve the technical problems
Thank
The staff is very friendly, very helpful and very respectful .
Ricky was very helpful in explaining what went wrong with my laptop. He also waited patiently as I checked my laptop. Thank you!
I had a good experienced in the center, the people were receptive and fast in their services. They were friendly too. The repair and collection was fast
fast response and repair time
Great service! Appreciate the staff friendliness and assistance for these 2 weeks! Laptop took longer than 1 week to repair but staff clearly explains that it’s due to supply chain issues and reassure that I’ll be keep up to date. Would highly recommend their services!
Really appreciated the helps fm Hannah who lend the laptop for me knowing that I have multiple assignment due this 3 weeks and another girl with Hannah who help me with my computer that has issues. Thank you for your great customer service !!! …
Perfect
Staff are friendly but Had to wait for a month for my keyboard to be fixed so hmmm … neutral 3 stars …
Hi
The Service staff was great as to solve my laptop problems fast and efficient very knowledgeable.
Will recommend my friends and business partners to smartcares.
Thanks
Jacinta served me very polite and gave me the best experience whilst provide me with details of my laptop issues. Furthermore, I had left my laptop sleeves 2weeks ago and they had safe keep for me. Kudos to the Smartcare Team!!!
Great service
Staff is very friendly and attentive.
RICKY, his performance is very good, , very helpful, so kind, try best to answer all my questions.
Excellent service
Tracy is very helpful and assist all my queries
Help an old uncle sent a computer for repair this time and was attended by Ricky once again. He was so helpful and patient in resolving our problems. Wishing him all the best in this office.
The staff was very helpful and fast with the service. Thanks
Good and fast reliable service Tracy
Excellent service, recommended
I send my out of warranty laptop for repairs @SmartCares Solution. I find the customer service to be excellent and they kept me update on the progress of the repair.
Ehen I went to collect by laptop, Ricky was the person that served me. He was polite and efficient. It is an asset to have such staff in your company
Lady was very detailed and helpful for the dropping and collection of device
Excellent support, solved my issue in very short time.
Professionally and creatively addressed my issue.
Helpful customer service
I’m first time come here, Weiqi, Tracy and Hannah services is very good.
Ricky Au,
He is very helpful and personally he is polite.
Excellent service!
Tracy was very helpful. I greatly appreciate her assistance
Hana is a friendly staff. Feeling good with the services provided.
Great service
Hannah is very helpful in solving my problems️️
Very prompt service and addressed the issue very promptly , much appreciated
Professional service. Recommended.
Thanks Tracy for the fast turnaround and very helpful services. Highly Recommend !
The customer service staff, Tracy, is very helpful and informative. She answered all my questions quickly and politely. She is very pleasant and does her best to help customers.
I was served by Tracy this morning and she has all the attributes that is above and beyond her capabilities required for the job, I must say she is an asset to Lenovo SmartCares. impeccable Service and product knowledge by Tracy, a great help to me. I am utterly impressed, I would buy Lenovo products again because of her. Thank you Lenovo Smartcares Solution
Fantastic professional service from Hannah & Qistina. Laptop worked well after the screen was replaced. Location is very convenient next to an MRT station. Thanks! …
Hi, Problem issue of camera is solved, thanks so much. Good job.
Hanna and Tracey have been very sweet and cooperative in providing the services. Lovely customer care.
Piyush
Tracy did a very good job n friendly service..she knows her job knowledge very well.
Very professional, like their services alot! Would definitely recommend them! Weiqi is very helpful with everything! …
Very fast & responsive repair service from Tracy Ong
Staff: Hannah, Ricky, Qis
I recently had to service my laptop as it had a motherboard problem. The staff were very friendly, and attended to my requests efficiently and with clear instructions.
The whole servicing process was quick, and they provided prompt service even at the collection stage. Thank u to the crew for the pleasant experience.
Staff were knowledgeable and helpful. Good job
They were able to help me to fix my laptop under my circumstances, I am really thankful and appreciate it 🙂 Thank you!
Tracy very friendly and good service. Thank you so much.
The support I received was thorough and timely. The customer service officer, Tracy is very responsive from the point when I made the call to enquire on the issues I am facing to the point when I made a trip to bring down my malfunctioned item. She is able to explain clearly the process and timeline required to assess my claim. Awesome service!
Good support
fast service alongside friendly service staff
Hannah and Tracy were helpful when I sent in my laptop for repair. Turnover time for the repair was reasonable, and collection was smooth as well.
Qistina is very helpful in solving my issue. She is also very assuring and empathetic of the issue.
Hannah is very helpful and quick in response to my request. Very appreciated!
Problem solved
quick repair and good services form tracy.
Great service and handling for support/repair. My laptop got bricked and under warranty. Now all repaired.
NA
Would like to give my utmost thanks to both Dominic and Jacintha for their good patience in assisting me to reset and install my apps in my laptop.
God bless both of them and all at Lenovo.
Pick up was smooth and seamless. Ricky was very helpful. But Lenovo should really improve on being more customer-focused and having more customer services centers. The wait for the repair was a good 3 weeks. Not acceptable in this day and age.
The service staff here is very friendly and helpful. Very knowledgeable and goes the extra mile to help me solve my technical issues. Thank you so much for your help!
Ricky is very helpful and prompt in response. He give good suggestion too.
Tracy is very professional and patient to go through the issues with me to make sure it is settled. Appreciate all the useful suggestions and tips. Repair is fast too! The WhatsApp hotline is responsive in reply also. Thank you!
Helpful and friendly staff, Tracy. Excellent service from her!
Tracy provided great customer service, and was able to describe the reason for the delay, which I found to be reasonable. My Asus laptop was repaired with the original parts. Thank you!
Very glad to serve by Ricky, a very friendly and helpful staff. Brought in my computer just before service centre closing hours, he still willingly spent 40 minutes to help me to explain and solved my problems. Great thanks to Ricky!
Went in on 9th July. The receptionist on duty was super friendly and knowledgeable.
Pleasant experience. Very helpful
The staffs are all friendly, except the duration of service the laptop for 1 month is a bit too long.
Sent my laptop for servicing here. Qistina and Hannah were attentive and went above and beyond. Way better than the usual service centre experience. Thumbs up.
Jacintha was really patient in hearing a frustrated customer (aka me) out and was really receptive. Appreciate her kindness.
Very good, Tracy guided me patiently and explained the service policy to us.
Received a return call from Hannah shortly after my 2nd call. I appreciate her update in regards to my laptop repairing progress as I required it soon for work and been waiting to know the result of the diagnosis. Hope to received my laptop soon!
VERY GOOD VERY 666 IM IMPRESSED SO LIT SHEEEESSSSHHHH
Ricky was very helpful. Tested on the spot to help verify. Thanks.
Service is quite good and the receptionist Tracy is very professional and polite, indicating the actual waiting period for diagnosis and replacement of components.
Originally it should take 3-5 working days for diagnosis (due to approval from Harvey Norman) and another 1-2 weeks for replacement of faulty parts, and the repair is completed in less than 2 weeks in total.
I would recommend taking a cab to the location, unless you live near Ubi Road.
The lady was very nice and efficient! Excellent service 10/10!
Weiqi and Tracy displayed a exceptional service, they were very polite and professional. They were knowledgeable and provided useful advice. Its been ages since i last came across such exceptional service. It made my day, thank you Weiqi and Tracy, im sure you girls are an asset to your organisation.
Wei Qi and Sean are too good. Thank you
Tracy was very efficient dealing with the service request. Very good service.
I sent in my HP laptop for repair at SmartCare Solutions. Tracy attended to me with a smile. Her service was impeccable. She helped test my microphone and suggested that the speaker issue could be due to my setting on Zoom. She tested it and ruled that out. She also spotted an error message which indicated that there was not enough data in my hard disk. I am wowed by her professionalism and attention to details. Buying the extended warranty from Harvey Norman is a smart move. This is the 2nd time I sent my laptop for repair in 4 years.
Disclaimer: I have no affiliations with either company.
Pleasant service by Manager Wei Qi . She explained thoroughly and assured that she will try to accommodate our request.
Great service levels
The ladies and a gentleman over there were very friendly, from the start to the end when I got my repaired laptop. They are not shy to answer questions which means they are well trained. Overall I am pleased.
If I have to say one thing bad about the overall experience is, they have all the workflow well planned but weren’t prepared with the consequences. E.g. they emphasize that the responsibility of the data is on the owner and ensure things are backed up. But in my case I overlooked this portion and I just wanted to take out my HDD because I have too much data to backup over their wifi (yes they do provide wifi for you to back up your data into your cloud, + points) and send the laptop for repair, but they do not have a single screw driver in the shop for me to do so when I requested it when their business is Repair…
Thanks again! I was satisfied with their service and repair for now, but have not tried using it yet after the repair. Will update if there is any post-repair issue, if no update, this review will be as it is.
A very simple set up but with informative and helpful staff which made the process of sending in my Lenovo laptop, a breeze! A good and efficient experience overall.
Good service by Hana and Jacinta
Customer Service very keen on helping, 100% recommended!
Served by Tracy, a cheerful and attentive front desk counter.
hannah is a great service person that solve my issue on the spot with kind attitude and excellent efficiency.
Though repair was rather long, service was excellent and understanding of the situation.
Tracy is friendly, responsive and accommodating. Thumbs up for the good customer service rendered.
I am very happy with the service of Ricky, he went all out to help me. Thank you.
very attentive n helpful gentlemen