Review Singpet, 8D Dempsey Rd, Singapore

Review SingPet - Singapore 8D Dempsey Rd

“Have been club member for years. Always can find something i need and the stuff are helpful and response efficiently all the time” or “Detailed explanation as to how to make online orders via portal. Also learnt that as members, we need to log in the portal Singpetclub i/o Singpet.” It is one of the few customer evaluation comments about Singpet. Let’s read more of this article on Thecityvisitor.com to find out if Singpet is quality.

Introduction about Singpet

Here are some fundamental details regarding Singpet. In terms of Pet store, it is generally believed that Singpetis one of the best places to choose and trust. It is placed at 8D Dempsey Rd, #01-01, Singapore. Whether you are looking for a place or a service related to Pet store, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 65094625 (+65 65094625)
  • Website: https://www.singpetclub.com/
  • Address: 8D Dempsey Rd, #01-01, Singapore
Images of Singpet from stock collection and provided by customers

Detailed information of Singpet

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Singpet.

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday: 9 AM to 7 PM.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
1.19 km1 minute1 minute1 minute

How to contact Singpet?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Singpet via:

Phone number

You can reach Singpet at 65094625(+65 65094625). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Singpet via https://www.singpetclub.com/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 8D Dempsey Rd, #01-01, Singapore if you have any questions or want to try to experience its services.

Singpet reviews

Singpet is among the best destinations of Pet store in Singapore, and it merits your consideration.

Is Singpet good?

To determine whether Singpet is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Excellent customer service! Andrew helped me with my questions and was efficient, fast, clear and friendly. Happy to support organisations that have such good customer service!”

“I messed up an online order but then Singpet contacted me by phone, explained the issue and how to remedy it, then refunded the difference within 24 hours. Very good service.”

“Very prompt customer service! Andrew was very quick to help - the whole thing took less than 5 minutes of phone time to explain my problem, and Andrew handled the rest. Thank you again ”

“Excellent service! My dog is usually very scared of everything but the staff were experience patient and gentle and we got her nicely fitted with a harness, collar and leash! Thank you!!”

“Have been club member for years. Always can find something i need and the stuff are helpful and response efficiently all the time”

“Singpet has a wonderful choice and always pleasant staff. Special kudos to Eliza from their online helpchat who was super helpful and understanding in sorting out some issues I had with online payment.”

“Detailed explanation as to how to make online orders via portal. Also learnt that as members, we need to log in the portal Singpetclub i/o Singpet.”

“Made a mistake and am amazed that Andrew from singpet actually replied their chat function and guided me through patiently on how to fix it! Amazing service”

It has won many reviews from customers on the website, including 209 feedbacks with an overall score of 4.9 out of five-star ratings. Out of those, 96% are positive reviews.

Thecityvisitor.com has provided all the essential information about Singpet, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Singpet are not good quality, what should you do?

If you have had an unsatisfactory experience in Singpet, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Singpet, 8D Dempsey Rd, Singapore

There is a total 209 reviews

4.9 / 5

96%

4%

0%

  1. Avatar photo
    Eric Johnson

    I have been and will be a customer for a long time. I order from singpet online via unitedpetworld. I really appreciate the amazing prices. I have talk with Andrew over there if I needed something just a little different, and he is thoughtful and always resolves any issues. Very nice company.

  2. Avatar photo
    Shermaine Ng

    I was attended to by Andrew when making my online purchase and had some queries. He went above and beyond answering my questions and was super helpful. Aside, the physical store at Dempsey is extremely gorgeous and well varied and I love shopping there. If PLC is NTUC, Singpets is Tangs.

  3. Avatar photo
    ha mu

    It is a big store and has a wide variety of products for pets of different sizes: cats, small dogs, and large dogs. It’s very fun. The staff is also very kind and helpful to pets.

    The products in this store are a bit expensive, but if you become a member, you can buy them at a fair price. The annual membership fee is $8. If you are a frequent customer, please become a member.

  4. Avatar photo
    tomas trousil

    The customer service checked my order and recovered that it includes medication with and very close expire date. I was contacted, and within a few hours my order was changed and the compensation fee was transferred to my account. My respect!

  5. Avatar photo
    Vanessa Wan

    I used the Live Chat function on the website for the first time and was delighted at how rapid the response was. Eliza was very friendly and helpful and was able to resolve my issue speedily and smoothly. I also told her about my problem with seeing the Captcha code and so had trouble logging in. She gave me advice on how I might be able to have a better log in experience. Excellent service.

  6. Avatar photo
    Lynette Lim

    Love this store! Their online shop is great, the customer support team is fantastic in responding and ever so friendly and professional!
    And, my doggo Max LOVES to visit the store…I cannot count the number of times we’ve been in the area early in the morning before the store opens and he wants to head down the steps to the shop entrance.

  7. Avatar photo
    Velle Tan

    Looking for hypoallergenic kibbles for my dog and Eliza has been very helpful. I was offered different types of hypoallergenic kibbles and found one that suits my dog best! Will definitely purchase with Singpet again. Thank you!

  8. Avatar photo
    Liz Sgt Tan

    I needed a product for my injured cat’s paws, and Eliza at Singpet Customer care was very helpful. She really went above and beyond to help me obtain this item. I really appreciate your effort, care, and friendly demeanor! Thank you Singpet

  9. Avatar photo
    KIMBERLY CHOW

    Singpet has such a wide variety and everyone there is so friendly & happy to help. The location at Dempsey is great too, so I can have brunch then visit Singpet together with my pup.

    Also wonderful after sales service from Andrew! He was very patient and really went above and beyond to assist my concerns (as ridiculous as they may be).

  10. Avatar photo
    Angeline Chin

    Andrew was most helpful in getting my membership sorted over Chat. Very communicative and clear in what he was doing to arrive at the solution. Happy to finally become a member. Looking forward to shopping more with Singpet.

  11. Avatar photo
    Sheila Wu

    Online customer service Andrew from the Philippines was very friendly and helpful. He went beyond service expectations to help me find out information on pets when he really didn’t need to. Thanks so much Andrew! We need customer service providers like you!

  12. Avatar photo
    carlton morris

    I decided to join SingPet after a time away. Eliza helped me set up the membership in a few moments and was very helpful. I suppose I should marry her in the next life haha.
    Now I can get on with spoiling my pets with all of the fantastic goodies at SingPet

  13. Avatar photo
    vaani bala

    Excellent customer service from Andrew!!! I was very worried about the packaging and composition of Synoquin and Andrew went out and above his way to help me get all the queries answered with photos and all. It was very reassuring to know that he cared and I will definitely purchase again from Singpet as long as Andrew is there

  14. Avatar photo
    Bhagyashree Mantri

    Amazing Service!! I placed an order from a different country for a gift to be delivered to my niece. Singpet went out of their way and delivered my gift on an urgent basis just so that the gift could arrive on my niece’s birthday. I am truly thankful to these guys for making us all so happy! Cheers

  15. Avatar photo
    Ash Goh

    Joined the membership a few months ago but it is getting harder and harder to order the items. Had a lot of problems with the sign-in. Now I can only go to the store after the order has been made, which is fine. Placed the order and informed them the time I will be collecting and was told that they will get back to me because they need to check IF they have the stocks for items I ordered. As in, purchase first and then wait to see if there is stock? If the item is no longer available, shouldn’t it be updated in the inventory on the website??

  16. Avatar photo
    Saori Hayami

    love this place, staff are quite friendly and accommodating but membership based. without it you’re basically going to be breaking your bank.
    it’s about $88 a year and $8 monthly (1 year contract) theres pet friendly restaurant nearby too

  17. Avatar photo
    Autumn Brown

    Staff in store are knowledgeable and always willing to help and friendly. Online shopping experience is good too, they reply to chat and emails very promptly and assist you with your purchase too. Definitely join their annual membership to enjoy savings too. Our preferred pet supplies shop.

  18. Avatar photo
    Jennifer Cleland

    I messed up an online order but then Singpet contacted me by phone, explained the issue and how to remedy it, then refunded the difference within 24 hours. Very good service.

  19. Avatar photo
    KEN ANG

    Friendly and helpful staff ..
    All pet food and toy are good quality and better price if compare to market price …
    Who looking for Nexcard Spectra must buying here , almost half of market price and Puppy small bites big pack 12KG is much worth to get it from here too

  20. Avatar photo
    Julie Wong

    Do not fire the website designer! I didn’t mean it and I appreciate you getting back to me so promptly.
    Unfortunately I still can’t make an order. (It has been an ongoing problem) but I appreciate that you’ve offered to take my order via the chat.

    Its such shame that such a big store with plenty to choose from has the worst website. You should honestly fire the person who designed it. You’ve let yourselves down and will not be using you anymore.

  21. Avatar photo
    Belle Lim

    great customer support from Andrew and team – they were very patient and helpful with my questions as a first time pawrent. enjoyed getting our pet supplies here, on and offline!

  22. Avatar photo
    Victor Ang

    Detailed explanation as to how to make online orders via portal. Also learnt that as members, we need to log in the portal Singpetclub i/o Singpet.

  23. Avatar photo
    JOJO TAY

    A great platform to buy dog item with prompt customer service online. Went extra miles when being request to take a physical photo of the item I intend to purchase. Overall, I will rate the customer service to be 10/10! A great pleasure to chat and get all I wanted smoothly!

  24. Avatar photo
    Ori Tang

    Andrew was really quick in addressing my queries and helped solved the issues that I was facing. Thank you!

  25. Avatar photo
    XP Lee

    Nice place to shop for our furkids .
    Good to pay for one year membership to have discounted prices for most items here
    Friendly and patience staffs here that can give good advise .

    Happy to buy here

  26. Avatar photo
    weechuan tan

    I faced an issue making purchase online on their website and so I contacted their online chat service. Eliza was most helpful and helped me complete the purchase fuss-free. I think its the 2nd or 3rd time that she has provided assistance on their end for me. 5 stars for Eliza and their online customer service, but 3 stars for their website which really needs some finetuning. In any case, pls keep improving with the goal to become a premier pet store in SG.

  27. Avatar photo
    Liat Peretz

    Had a bad experience will the local post office and the amazing customer service were so kind and helpful! didn’t even got the chance to ask for refund and already got it!

  28. Avatar photo
    Edwin Ng

    First time making a purchase from SingPet and Aldrin from customer service was super helpful in tending to my queries. Replies were quick and the overall transaction was very smooth. Thank you!

  29. Avatar photo
    laurent guizard

    Great customer service. After facing very bad experience from another pets shop, I have to say I am impressed and very satisfied by Singpet’s customer service especially from Aldrin. He understood how urgently I needed my delivery and areanged everything so I could receive everything quickly !
    Great customer service makes an happy client and an happy dog. I don’t regret using Singpet services from now on.

  30. Avatar photo
    Backwoods Serenity

    I am in Canada and my order was stopped by Canada customs. I reported this to singpet and they refunded my full purchase. I was pleasantly surprised. I didn’t expect them to do anything since it was out of their control. Very impressed with customer service, and have placed another order.

  31. Avatar photo
    Geno Lim

    One of my favorite pet stores to visit in Singapore. Huge variety of products and very friendly and helpful staff. Very responsive on the Live Chat on their online store too.

  32. Avatar photo
    Linda Tan

    Had a wonderful shopping experience with Andrew. As I wanted to get a few boxes of Advocate, I needed to confirm the expiry date of it. Andrew has been so nice and accommodating. He checked the system for me and triple confirmed the expiry for me.

    As I also wanted to buy a water bottle as well, he helped me took a few pictures so that I can decide and view the size differences clearly before I purchase.

    Love the shopping experience here. Will be back for more products very soon. Thanks Andrew and team.

  33. Avatar photo
    suruchi thapar

    Helpful staff. Especually Juliet and Nitish very knowledgable. Huge variety of Dog and Cat things. Everything you need for your pet under one roof. Good membership rates. Easy parking. This is going to be my go to shop now!

    And the best part is you get to take your pet along!!

  34. Avatar photo
    teichmanEvelyn ROSAMARIALi

    Pleasant service but disorganised. Out-of-stock items aren’t indicated online; I was informed over the phone and via WhatsApp. My online cart wasn’t updated, so the final order isn’t accurately reflected in my order history.

    An item I asked to be removed from the order (matching an out-of-stock item) was sent to me anyway, and I had to prompt them for the refund after returning it.

    Update since the store has opened: Pleasant experience, nice range of products. Website continues to be difficult to use, however.

  35. Avatar photo
    Malin Ridgwell

    Overall very positive experience at Singpet, the staff are extremely helpful and so happy to answer any questions and give recommendations. The stock is unlike anything I have ever seen before with quality toys and a wide range of food options!!! I have already sent lots of people there and will continue to do so, so so happy I stumbled across this place.

  36. Avatar photo
    Joseph John Teft

    We usually order online from here and the process is easy and convenient. Andrew was especially helpful this last time as he made sure our oder got to us on time.

  37. Avatar photo
    laura haig

    I emailed regarding the location of my order and had such a quick response from Andrew who had already chased up my order. Everything was dealt with so quickly and got my order within a few days of finding out where it was. Great service!

  38. Avatar photo
    ha mu

    It is a big store and has a wide variety of products for pets of different sizes: cats, small dogs, and large dogs. It’s very fun. The staff is also very kind and helpful to pets.

    The products in this store are a bit expensive, but if you become a member, you can buy them at a fair price. The annual membership fee is $8. If you are a frequent customer, please become a member.

  39. Avatar photo
    mariecgirard

    I ordered some medication for my dog at Singpet. The package was hold at the Canadian custom because I did not have any prescription for it
    I contacted Singpet and I received a super good service from Andrew. He followed up with the custom that the package was going back to them and they send me my refund immediately.
    Unfortunately I will have to pay triple the price, here, at the Vet.
    Thank you again for the good service.

  40. Avatar photo
    Shu Lim

    Went to singpet to get membership and shopping today.
    Pros
    – the stores is fabulous
    – love the location
    – carry some of my favourite local Brand’s
    Approach a staff on dry kibbles, very helpful and nice. Thank you.
    I guess when filling up my email for membership, I didn’t write clearing thus resulting in me not receiving my e-receipt.
    Contacted online chat, Eliza, replied me, she was very prompt with her replies, she even gave me a call to confirm. Very polite and efficient in getting my email updated.

    Cons
    – Could love to have more selections on my dry kibbles, as the brand we brought elsewhere they don’t carry.
    – Glad that they give a tote bag for membership, to put our purchase.
    But would appreciate if it’s bigger, cause brought quite a lot and cashier just packed it in, pretty overflowing, when I was out, some stuff drop it , can be quite annoying.

  41. Avatar photo
    G Evans

    Visiting Singapore and only had one day to order and take delivery. Singpet, communicated with me late in the evening and made arrangements to deliver items to my hotel the next day. Very helpful and excellent service. Thanks

  42. Avatar photo
    Joleen Tan

    My partner and I were encountering problems trying to cart out since the night before and we were attended by Eliza through Singpet’s online chat. Issue was sorted out swiftly and our purchases has been made successfully. It is always a great shopping experience at Singpet!

  43. Avatar photo
    Jules Jackson

    Amazing prices and of course customer service was of great help. Andrew was fast in responding online and resolved my issues in a flash. Thank heaps.

  44. Avatar photo
    M C

    All pets entering the store have to wear diapers which were so thoughtfully provided at the entrance to the store. A beautiful n well stock place with lots of stuffed toy animals. Even found a sloth! My dog, Hulk the Incredible certainly enjoyed himself. Would be fabulous if more food variety was available. Especially the local choices…

  45. Avatar photo
    Joleen Yeo

    I chatted with Andrew wrt an item that was not available online. He was super helpful and efficient, and immediately advised that the item was not available in the warehouse, but will check the store for me. Within minutes, he replied that the item is available at the store. He then proceeded to reserve the item for me and send me the payment link to make payment. Excellent client service attitude!

  46. Avatar photo
    Sabrina Lim

    Awesome customer service from Singpet. Andrew was most helpful w addressing my queries and also shared w me the discount code for my online purchase. Thanks again! …

  47. Avatar photo
    Saskia vantharde

    What a great store, with a good selection and a fun vibe! Lots of things you won’t find in other places. The owner is always looking for new items and ways to make the store fresh and inviting. Highly recommended! I got the membership and it paid for itself on the 2nd visit already. The member prices for certain things are better than I get at the vet. I find most pet stores a very depressing experience, but this is so much more pleasant!

  48. Avatar photo
    Geraldine Sim

    Excellent service! My dog is usually very scared of everything but the staff were experience patient and gentle and we got her nicely fitted with a harness, collar and leash! Thank you!!

  49. Avatar photo
    MonMon K

    Great pet-shopping fun!

    Thank you Singpet for always welcoming my furbaby and I so warmly!

    We highly recommend coming here for pet products advice and great new merchandise offers. There are also some unique product exclusives like Ohpopdog, Snooza and more.

    My fur-baby loves your friendly staff and your shop so much, he literally tugs the leash toward your front door before us!

  50. Avatar photo
    Kevin Patrick Don

    Great customer service! I would like to commend Andrew for helping me out.

  51. Avatar photo
    Li Lin Ching-Chew

    Place is big and full of options! Love the taste and quality of stuff there. And the staff are really friendly and helpful. Best of all, the prices are quite unbeatable for members. Love it. Please do improve the online experience though – the search and speed aspects. It’ll then be really awesome. All the best!

  52. Avatar photo
    Chun Pong Fan

    The staff are friendly here, and the store is spacious and nice to shop in. They also have a good selection of products. Price is similar to other pet supply store but if you sign up for the $88/year membership that gives you hugh discounts. Will make sense to get the membership if you intend to shop there regularly

  53. Avatar photo
    Aquila Chen

    Never purchased from Singpet before. Eliza assisted me and helped me to activate my membership on the spot so i could start using my membership immediately.

  54. Avatar photo
    Tricia Bautista

    SingPet came to the rescue when another pet store couldn’t fulfill my order at the last minute. My dog can only eat one kind of limited ingredient canned food due to medical reasons and Andrew, their sales agent, was so understanding of this! He quickly checked the stocks and set up my order to be delivered the next day! Awesome service!

  55. Avatar photo
    Kuroko Shinzuki (Genesis)

    Been buying some products for my dog using their online store. My questions were always answered promptly by their customer service team on Whatsapp. They have a wide range of products for your pets. Enjoyed shopping here, hope that their website (or server) will improve to be faster for better online shopping experience.

  56. Avatar photo
    Crystal Lok

    Have been buying from Singpet for years now. From food to essential supplies and even gifts for pet parents.
    Good quality items. Fast delivery and great deals! Highly recommended!!!!
    Shop is big, spacious and beautiful with lots of interesting items!

  57. Avatar photo
    kim dreisenstock

    I double ordered online at Singpet. Andrew, from Singpet contacted me to confirm whether this was correct or a mistake. Also to let me know that my order was being processed. I was very impressed with the customer service and prompt response. Highly recommend Singpet for online order and delivery. This has been a seamless and great experience.

  58. Avatar photo
    Vassantha Samirr

    Excellent customer service! Andrew helped me with my questions and was efficient, fast, clear and friendly. Happy to support organisations that have such good customer service!

  59. Avatar photo
    Nicole

    Great prices, wide range of products, and great customer service! I started to buy from SingPet because they have great prices compared to other shops, and especially if you get their membership (which seems expensive at first blush, but if you work out what you are likely to spend / intend to spend on and calculate the savings, it makes it worth it!). They have been giving great customer service thus far, going a bit out of their way to accommodate issues I faced / special requests. Their online customer service has also been super responsive – they reply instantly!

  60. Avatar photo
    Charlene Kwan

    I had a problem with Bailey’s Ziwipeak and got in touch with Singpet via their online chat. Eliza was extremely helpful and quick in her response. As we had to throw away the whole bag of Ziwipeak and needed an urgent replacement, Eliza organised a same day delivery for us.

    Thanks so much again!

  61. Avatar photo
    Lawrence Jagiello

    Have made numerous purchases at very, very competitive prices, you would be amazed. Customer service is top notch, immediate response to your concerns with immediate results. Give them a try. You will not be disappointed.

  62. Avatar photo
    Dora Foo

    Great customer service. Prompt replies via their website chat. Answered my queries and helped me with my order when I was worried that there might’ve been an error. Delivery well packaged. Am definitely going to be a loyal customer now.

  63. Avatar photo
    Tham Sher-lyn

    Very fast to respond on their online chat service – managed to solve the problem within minutes. Special thanks to Eliza.

  64. Avatar photo
    Jace

    I was having a lot of problems with my pet cat especially when she suddenly acquired allergies from a certain source. Singpet aided on what I needed to do for my pet.

    Big thanks to the lovely lady, Eliza, she was very assisting! Aided on all the queries I asked quite smoothly.

  65. Avatar photo
    Nydia Ow

    Good deals for Neguard Spectra and a wide selection of toys n leashes. At times, good promo for freezedried food nearing expiration – happy dog, happy me! …

  66. Avatar photo
    jc710 Chin

    Well organized. Good service and knowledgeable staff. If the staff is not very sure he or she will get someone to confirm and assure. Well stocked. Membership fee though is a little high in my opinion. Guess you got to keep buying from them to make up for it. Prices are however not on the Cheque side. But you can get most of the stuff you will need for your fav little one.

  67. Avatar photo
    Adeline Lee H L

    Generally a pet shop that has quite a lot of brands under one roof. Quite spacious for pets to go around with Hoomans and this is definitely a plus point! Price was very competitive too! Located at Dempsey Hill therefore u can easily hop on to pet friendly restaurants nearby after the shopping …

  68. Avatar photo
    Lisa Hsu

    Received very prompt response and update for an “out of stock” item. Thank you Singpet for great customer service. Keep it up!! Always enjoy shopping with you in-store or online.

  69. Avatar photo
    Roxy Michelle

    The customer service Andrew, was very fast in replying. He is very helpful and friendly. Would purchase from them again.

  70. Avatar photo
    Neil Furuno

    They have a great selection of products for my toy poodle and the customer service is excellent both in store as well as very responsive through email inquiries. Btw, thank you Andrew Dizon for your prompt reply to my email. They also welcome owners to bring their pet along to the store, which is nice. I highly recommend Singpet to anyone looking for products for their dog or cat.

  71. Avatar photo
    Paul Ma

    I called the Dempsey shop today to check whether the dog food I had ordered online was ready for collection. Andrew who attended to my call was most helpful.

  72. Avatar photo
    mmns mmns

    i ordered from this site for the first time , i hope ill get m y order …hhhhhhh , but lets talk about andrew , the salesman on the chat , is a unique person with a long patient and very professional knowledge . so , i really hope that ill get the order the same way as andrew conected with me. i promisse to write again as soon as i get my order .

  73. Avatar photo
    DENNY ONG

    Andrew was fantastic from my order enquiry to the after sales. He would diligently follow up with me to ensure that everything ran smoothly.

  74. Avatar photo
    Reihana Fujiwara

    Good experience with customer service both in store and online (thanks Andrew!).
    Had an order that was still processing but my cats were getting impatient for their food delivery. Andrew was quick to sort out the order and had the goods sent our way.

  75. Avatar photo
    Ben

    Great customer service! Professional, friendly and efficient!. Thank you again for the support. Looking forward to receive my item.

  76. Avatar photo
    Jerome Chan

    Have been a member for almost a year, love to bring my pet on the weekends for shopping trips. Good prices and with loads of selection of treats, toys and other hygiene products. Would definitely recommend!!!

  77. Avatar photo
    nigel lam

    My dog loves the place but not much for me, because i spend a lot of money on my dog there. 5 stars still cause my dog is happy.

  78. Avatar photo
    José Carlos Barroso Gadelha Neto

    Great place, one of the best in SG. You can find almost anything for pets, and with really great products. The staff is attentive and helpful

  79. Avatar photo
    Felicia Yee

    Had issues with my membership orders earlier, but Andrew has been extremely patient with handling in my requests. Definitely glad that I extended my membership with Singpet again.

  80. Avatar photo
    Jeremy Yu

    Superb customer service! I had a glitch when ordering from them last night (credit card did not go through likely because they are based in Singapore and I am from the US). I asked for help, and Andrew immediately reached out to me, providing a great solution to allow the payment processed using paypal. The process was smooth, and as I type I’ve received a confirmation message that they are preparing the shipment already. Kudos to Andrew and the Singpet team! Will come back again for sure.

    Follow-up: the items arrived in less than two week, and in very good shape. Considering the covid related global shipping difficulties these days, this is pretty amazing! Thanks again to Andrew and the team!

  81. Avatar photo
    Suzanne Lilley

    This is the best pet shop in singapore and possibly one of the best I’ve been in ever! The staff are so welcoming to my pups and the endless options of toys and treats is excellent. I often bring my pups just for an outing as they are allowed in the shop (but I always end up buying treats of course!)

  82. Avatar photo
    Joyce Lo

    Staff are friendly and helpful. There was a small error where my membership was not tied to my online purchases – went to discuss at the store and also did more shopping… by the time I was done, the issue was sorted and I was refunded and status corrected.

    If you are a pet owner, the membership is definitely worthwhile

  83. Avatar photo
    Jun Lim

    Excellent customer service! They are able to provide good recommendation and prompt services. Good discount on some of the member’s price items!

  84. Avatar photo
    Morgane

    Very prompt customer service! Andrew was very quick to help – the whole thing took less than 5 minutes of phone time to explain my problem, and Andrew handled the rest. Thank you again

  85. Avatar photo
    Ezann Kuek

    Andrew was souped helpful! Explained the membership to me and helped me process the member and nonmember price.

    Superb.

  86. Avatar photo
    malcolm gibbs

    Great service from Andrew at Singpet sorting out my order quickly and efficiently when I had problems putting my payment through. Company is great for sourcing cat flea treatment which does not contain neonicotinoids, unlike usual flea treatments sold in UK, and priced very reasonably.

  87. Avatar photo
    June Wee-Grant

    I enjoy getting toys, bedding, food and grooming products for my puppy at both the retail store in Dempsey as well as the online store. The range of products is good – they carry many brands with good quality, and at reasonable prices. I find the club prices the lowest even amongst other online shops, so it’s worth it being a member. While the retail shopping experience is much more enjoyable than the online experience (not mobile-friendly), Andrew and Eliza, representatives from the online Customer Service chat feature are very helpful and helped to make my online shopping experience a lot easier. I highly recommend Singpet!

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    Serene Yio

    Andrew is courteous and helpful, transaction was speedy and effortless, order was very nicely packed and delivered very fast, greatly appreciated, Singpet’s service was exceptional, will definitely return for more.

  89. Avatar photo
    Carol

    Bought two batches of lifelike stuffed animals online. The website is easy to navigate. Bought the membership which is worth it in my case. Easy to get help via online chat. Staff Eliza was very helpful in confirming stock availability during my second purchase. Delivery was fast and received items in good condition.

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    Alice Choon

    Andrew is very helpful to update the shipping address for me when I had overlooked it and was quick to respond to my enquiry on the package received. Very excellent service!

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    Joey Tan

    Awesome customer service from Andrew. Always glad with the prompt customer service from Singpet. They never fail to help.

    Thank you. Have a great Sunday

    Updated 20 September:

    Yet another great experience from Singpet! Thank you Aldrin for the speedy resolution of the issue I experience. Singpet never fails to service. Made my Monday feels better.

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    Claire Wong

    Products are definitely at a good pricing when you are on membership, couldn’t get a better deal elsewhere. Great after sales service from Andrew who went the extra mile to check on my delivery. Thumbs up!

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    Barbara Prete

    Thank you so much to Mr. Dizon and Singpet for a flawless ordering experience. Your company is professional and efficient in handeling customers from far-away who have questions and need assurances. Andrew Dizon was prompt and caring at every step. He corrected an ordering error immediatly; he responded to my questions and concerns promptly and completely; and as a result, Singpet is my trusted first source for pet needs.
    My order arrived safely yesterday. Thank you Singpet and thank you Andrew Dizon for your excellent service.

  94. Avatar photo
    Eugenia Lim

    Love the place and customer service as well! Bought the membership but I think it wasn’t activated so I called in the hotline and Andrew was very nice to attend to me promptly and help me active my membership on their website also. 10/10 would recommend

  95. Avatar photo
    Evelyn Kolim

    We love going to Singpet. It feels like a big candy store for pet owners, and the staff are generally friendly and helpful.
    But we were disappointed with our experience today. While we were paying, our dog picked up a yarn toy from the bottom shelf. A staff member immediately told the cashier, “include this in their purchase.” We asked why and she said, “he got his saliva on it.”
    1. We would understand had she taken a moment explain to us the store policy. Paying for a $5 toy is not the issue, but it’s the way she completely dismissed us and spoke directly to the cashier. It was rude.
    2. Don’t display colorful yarn toys on the bottom shelf if you don’t want dogs to touch it. We suggested this to her and she responded, “that’s why we put the sign on it.” We didn’t see this sign because it’s at the level of our feet. We also unfortunately haven’t trained our dog to read yet
    Ultimately, Singpet is a good store. We’re members and we’ll likely go back. I just think you don’t need to nickel and dime your customers this way, make them feel disrespected and ruin the experience. That’s not how you win as a business.

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    Michelle Neo

    Super cool place with amazingly fun store gals! Bought great beds for our 2 dogs with much advice from Nicole. TQVM. See u again soon!

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    Jeng Ngon Yim

    Great experience and wonderful customer service from Eliza ! We had an issue with the expiry date of a couple of boxes of supplements we bought online for our dog and Eliza demonstrated excellent customer service and made the exchange seamless !

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    Rebecca Tan

    The customer service team is always so helpful with all of my queries. They were also kind enough to rush the processing of my orders as I needed my items urgently. Thank you for always going the extra mile! (:

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    Desiree Lim

    The shop looks amazing! They even provide pet diapers Parking is ample and shared with the fnb shops around the area. The only thing is there’s alot of steps so if you are getting a lot without delivery, that might be a problem. I think they are also charging for bags now too. …

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    Zhang Jessie

    Excellent Customer service! Great experience from online support. Will definitely bring my dog the store to experience.

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    wenhuan ling

    The customer service is superb. I encountered an issue regarding checkout, and Eliza was super helpful, and super responsive. And most importantly, Eliza is super friendly, which makes my experience a good one

  102. Avatar photo
    Claire Lum

    Amazing customer experience and awesome and friendly staff who are willing to go the extra mile. I spoke to Andrew and he really wowed me with the exceptional service he provided. Thank you once again Andrew!

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    Erin Bowen-family

    Usually shop in-store but needed to place an online order. I was having trouble with the membership reflecting online and received excellent customer service from Eliza who was able to sort the issue out clearly and quickly.

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    Lynda Taun

    I’ve always had excellent service from this company for a number of years. Only once was my parcel held up in our country’s customs department for an inordinate amount of time. Singpet refunded me at that time so I could purchase locally. I have continued to use their service and have found the customer care team members to be efficient, polite and fast in their responses and extremely helpful to my queries. Highly recommend.

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    Penny Dinney

    Order on line, prices are excellent, customer service was prompt and caring. I initially got an email that said that order had been processed within one week but then I got nothing. When I inquired the item was back ordered, very disappointing but customer service was prompt and described what was happening. Appreciate the time and effort. Thank you for saving me $$$$

  106. Avatar photo
    Brendan Koh

    After sales customer service provided by Andrew Dizon was prompt and good, regarding a refund on an overcharge of my credit card.

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    Joseph Chua

    Eliza was a great help to assist me to complete my order online even though the website showed that item I wanted was not available, although they have it in their store.

    Good Job Eliza. Thank you

  108. Avatar photo
    Lena Yong

    We go often to the store at Dempsey – they stock an amazing variety of products for my Golden Retriever but what stands out is the service. The staff instantaneously recognize us and are genuinely helpful to a fault. Also, we found their online service team to be wonderful and responsive. Kudos to Eliza for her prompt responses to our queries – and the customer experience is so much more pleasant when the service person on the other end is not robotic. Store and online service get two thumbs up from us!

  109. Avatar photo
    Kieran Karuna

    Great service! I had an urgent issue of finding the supplies for my 2 dogs so I contacted the customer service on whatsapp and Eliza helped me out.

    She checked the stock in the store and replied promptly. She even helped to reserve the food in the store for me to pick up on the same day of purchase.

    I would definitely recommend to anyone who requires pet supplies to come here!

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    Sue Chapman

    Thank you Andrew for your time and attention to our needs. You were quick to respond and to assist in making sure that our order was taken care of. Your honesty on the dates of the product prior to shipment was what I call above and beyond customer service. That is what I call customer service. 5 stars is the best this will allow, I give him 10+. We have been buying from United Pet for years and have never had a concern. Products are to of the line and the customer service is the best.

  111. Avatar photo
    Eden .T

    Singpet has abundance of pet supplies and after many trips here, our family decided to get a membership due to the cost savings. Though we had our doubts back then as we have heard horror stories about sharing of membership, the cashier then (Guy A) who was proposing to us on the benefits of the membership even re-assured us that if we get the membership, we would be allowed to share it as we are of the same household. Mother-Son. I only had to verify with my mother’s details thru verbal means. Eg, name and address.
    However, upon the very next trip on 20 Nov 21, when I (son) made the trip down to get some pet supplies for the family, the cashier (Guy M) said that due to the IC not bearing the same address, I was not considered a member, I explained that the on the previous trip, prior to attaining the membership, it was made known to the staff of Singpet that this will be shared between mother-son as the son is most likely the one coming more often to get pet supplies for the family. Furthermore, Guy A had told us that it was alright as long as I could validate my relationship with my mother. Amid my explanation, Guy M disrupted me rudely and shoved me the sign displayed on the counter stating that no sharing of membership, this action of his was unprofessional as I had not spoken finish, his tone was agitated and forceful. He even said “I’m not the boss, I don’t make the rules”. To which my only reply was that you are a staff, you should conduct yourself more professionally. I continued my explanation that if the relationship between the member(mom) and son was necessary, it can be proven. After which, he mentioned that only the IC bearing the same address as the system could be accepted. It was as though after every explanation; he found a new rule within the policy to disrupt the authenticity of the membership. After a heated conversation, he offered to change the membership details and address so as to facilitate the transaction.
    To me as a consumer, I understand the need for a company to prevent the abuse of the membership since it is not cheap ($88 annual). However, there is still a need for the staff to converse amicably with the customer especially when the previous staff informed the policy of the membership differently. The tone of which he used and the entire conversation could have been less dramatic if he actually bothered to conduct himself professionally.
    Bonus: When asked about the previous staff (Guy A) to ask why there was a discrepancy in the policy, Guy M mentioned that Guy A was no longer working there and if I ever see him there, I would be entitled to a year of free membership. (Unnecessary challenge) So, to the Future customers, be wary of what the staff say when they entice you to sign up. Because on your next visit, the policy will change and it will never be in you favor. So don’t forget, if you ever see Alvin Ang, don’t forget to claim your free membership.

    Ultimately, Singpet is a store with lots of pet supplies. We’ll likely go back, but the attitude of the staff can be further improved especially when your staff is working on the forefront. I just think you don’t need to treat your customers this way, make them feel disrespected and ruin the experience. The products are good but the attitude leaves much to be desired. That’s not how you run a business.

  112. Avatar photo
    Chaitali Mahajan

    Loved it totally…bought a load of toys and snacks for our fury boy extensive collection of toys and food at the store…must visit shop for paw parents. …

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    יצחק חובב

    I’m ordering from SingPet online for the past 3 years, throughout this period of time I ordered several times, it ALWAYS arrived in a reasonable time in a good condition.
    The prices are reasonable and shipment fee is cheap, especially for an international shipment.
    Every-time I needed their help I received it right away on the chat with endless patience and good vibes, I never had to argue or get mad with them, they simply try their best to help you solve every issue you face!
    combining the above all together you get a place it is highly recommended to shop in!!

  114. Avatar photo
    Josh D

    Extremely helpful service, directly on their website chat. Andrew went the extra mile to help with my payment and delivery options and made the process very easy even with my international order. Will happily order again over buying locally.

  115. Avatar photo
    Ryan Ang

    Andrew is great. He’s helpful and patient in assisting me with my purchases. I took a long time to finalize my items and he took it up joyfully.

  116. Avatar photo
    Tanya Vokietaitis

    Beautiful pet store, with endless purchase opportunities. In store I was helped by two super nice guys, both so helpful in finding products for me. I left an item at the store and Andrew at the call center promptly organized the items to be sent out to me, he was extremely helpful and efficient. Thank you for the great experience.

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    Admin SGPTFTJobs

    Recently we have encountered a system error in their system, but Eliza has manage to assure and follow up with me consistently to ensure that the order has been process, the service provided was excellent, will look forward to making more purchases too.

  118. Avatar photo
    Martina Cannoni

    I love SingPet! The store is fantastic; there are so many products to choose from. In-person and online customer service is excellent. A special shout-out to Eliza for helping me with an online order while there was a problem with my login access. Also, the membership is worth every penny.

  119. Avatar photo
    Sam Y

    Plenty of pet offerings that you can pick from in person. Dogs can meet up here too

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    Jacqueline Seto

    Ran into some problems at checkout causing a delay in placing order for kibbles that was fast depleting. Great service recovery by Andrew who patiently helped to sort it out and rushed the delivery at no extra cost so that the pup won’t have to go hungry. Really appreciate it.

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    Deirdra Ong

    Great customer service! Was very efficient and friendly in addressing my concern with the sizing of the harness, thank you Singpet!

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    Su Kie Wong

    Aldrin on the singpet help chat was a life saviour with their prompt and accurate response! Without that, my pup would be starving really soon with the very popular pet cubes getting sold out everywhere!

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    Lynette Lim

    Love this store! Their online shop is great, the customer support team is fantastic in responding and ever so friendly and professional!
    And, my doggo Max LOVES to visit the store…I cannot count the number of times we’ve been in the area early in the morning before the store opens and he wants to head down the steps to the shop entrance.

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    Lena Mavashev

    I want to thank Andrew Dison for his excellent help in finding the missing package. The information provided by Andrew helped to quickly find the parcel in the postal service and to get it safely. Excellent service

  125. Avatar photo
    Jules N

    Great customer service and such a refreshing range of products. But I’d love to see more. I dunno why they stock so many stuffed toys and beddings! The space could definitely be utilised better. How about more toys and leashes?

  126. Avatar photo
    Jocelyn Morris

    I purchased Stronghold from SingPet and was very pleased with the speed of the delivery and the customer service response I received from Andrew to my e-mail. The only suggestion I would make is that a confirmation of the order be sent to customers as well as notification of shipment. Will recommend to friends and will definitely order again. Thank so much

  127. Avatar photo
    Fiona Khoo

    The customer experience was great. Been to the shop once to buy Baci a life jacket and was provided good assistance and advise.Today, I had problems with the online payment checkout and with the online chat, Eliza manage to get it sorted in a heart beat (confirmed my orders online, check address and arranged for payment through pay now). Price is good, service is great! Thanks

  128. Avatar photo
    Wardah Ali

    I had to order some food online on behalf of my Director for his pet doggy. Being new to the store and it’s procedures, I was very happy with staff service. Aldrin was very patient with my queries, and was very kind to assist me right through with the whole order.
    Kudos to Singpet for their professionalism! Thank you!

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    MJ Zhang

    Wish to specifically commend Eliza Q from Customer Care Team, who was competent, helpful, friendly, and responsive. She assisted with what I was unable to locate and get help with at the physical store. She also saved me $10 in delivery fees with her “ Free (Wednesday) Delivery for orders above S$50” tip. I could’ve rated 3 stars taking into account my experience at the physical store but I shan’t let that tarnish Eliza’s outstanding service.

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    Geraldine D'Cruz

    I was pleasantly surprised by the excellent customer service SingPet provides. I had purchased a bed for my dog but realised subsequently that I inadvertently purchased the wrong bed! Once I informed SingPet about this, their Mr Andrew Dizon responded to me swiftly and seamlessly helped me change my order to reflect the correct bed. Bed just arrived today! Hope my dog loves it

  131. Avatar photo
    Blaze Wiradharma

    A wonderful store. Nice and big, with a large amount of stock in all of their products. Customer service was great, and the prices can’t be beat. The membership option is a must if you are planning on purchasing frequently from Singpet.

  132. Avatar photo
    teck boon lim

    Faced with technical problem for the online order. Appreciate Eliza for doing her best to help process with the order and waive off the shipping fee. Thank you.

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    Steph Wong

    Love the array of items they have here for my English bulldog! Very curated and definitely my go-to place now! Friendly service from the guys there too! always a pleasant spending time there

  134. Avatar photo
    KOKO Hidajat

    Today is my first time to order from Singpet and I have problem upon checking out my order. Fortunately, Andrew as Customer Rep had tremendously help me to make my order to get through without too much hassle while raising ticket to its technical team to solve my technical problem. Bravo for going further mile and solve it without delay. Appreciate and now waiting the product to arrive. Thanks

  135. Avatar photo
    Lisa Yap

    I am impressed with their online staff specifically Andrew. Soon after I placed my online purchase of dog food, Andrew called to inform that it’s one month left to expiry and whether would I be prepared to buy with a 30% discount. Since I needed the dog food urgently, he arranged for delivery the next day! That’s what I called great service!!

    However I would like to give a feedback to the online team. Your website is not user friendly. It’s difficult to navigate by product brand. Had to scroll an insane number of pages just to reach to “V”!

    Lisa

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    Toh Tracey

    Initially was skeptical about purchasing from Singpet online store because of some negative reviews regarding their outdated stock count in their website and refund process. However, decided to go ahead because the item I wanted was mostly sold out or more expensive elsewhere.

    After my purchase, I contacted their live chat agent to confirm my item is still available. Their customer service is actually really efficient and very understanding. Definitely honest in their sale. Andrew was very helpful and addressed all my queries beyond my expectations. Delivery was speedy too.

    Will definitely purchase from them again

  137. Avatar photo
    Maryam Dinzly

    The customer service in this store is really good. I was served by Andrew, and he was patient with me throughout, even when I could not recall which email address I had used to purchase the item. Thank you so much!

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    Angie Chin

    The customer service personnel, Andrew, was very prompt in reply. He was very helpful and friendly. Thumbs up! Would definitely buy from singpet again! Love this kind of customer service!

  139. Avatar photo
    Althea Toh

    I’ve been to Singpet several times and shopped both online and at the store. Customer service and their range of products are excellent. Shout out to Eliza for your help with my online order!

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    Terrilynn Tjipta

    singpet really has everything your pet needs, even for super big dogs! and the customer service and assistance was on point, they can help you for urgent needs and for instant delivery with express courier. definitelt satisfied with my experience, if i could give a higher star than 5 i would!! i would recommend Singpet for anyone who adores their pets!

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    Adeline Lee H L

    Generally a pet shop that has quite a lot of brands under one roof. Quite spacious for pets to go around with Hoomans and this is definitely a plus point! Price was very competitive too! Located at Dempsey Hill therefore u can easily hop on to pet friendly restaurants nearby after the shopping …

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    Charles Lee

    Andrew was a great help.

    I have trying to make online purchase and somehow I wasn’t able to login to my membership account and for some reason the “forgot password” function doesn’t seem to work for my email and I not getting any reply.

    So reached out to the live chat/support and problem was resolved within 5mins.

    Thanks for the great help Andrew.

  143. Avatar photo
    Danae Banning

    I’ve been purchasing my dogs medicines from our Pet World for years. The shipping takes a while but the value is worth the wait. Prices are unbeatable. We had an issue with an order and I had trouble reaching the company but after a few days, they replied and were extremely helpful and corrected the problem. I would highly recommend purchasing from them for your pets needs.

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    minchao ng

    My membership was updated very fast by Eliza and I was able to do my purchase on same day with member rates reflecting! Thank you for the prompt service!

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    Kenneth Bartushock

    Singpet is very well stocked and moderately priced. The service is very helpful and knowledgeable about the products they offer. I can highly recommend Singpet to any pet owner.

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    Joyce Mathew

    I was served by the customer service representative Aldrin. He was polite, patient and very efficient. I had an issue with receiving the item I had ordered. He checked on it and I have a shipping date that is tomorrow …

  147. Avatar photo
    Eva Pan

    Andrew responded promptly to my query on a bill discrepancy. Great service. Invoice layout showing credits needs to be improved – as a layman, I only see “Total Cost”, and if the actual value after deducting credits is not reflected, it is confusing to the customer.

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    Chloe Li

    Andrew was the best. He is the most patient with me as we had to input my information a few times before the order could be processed. His advice and recommendations were also on point. Highly recommend.

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    Roisin Sugrue

    Lovely staff! Very familial and friendly atmosphere. It is great to see a family business growing and blooming. Whatever I need I can ask and I can receive personal recommendations and help. I prefer shopping at more intimate pet outlets because of this reason, and I do not like corporate chain stores as the back scenes could be quite opaque and unethical. I look forward to coming to Singpet each time and seeing the familiar faces. My dog also loves the treats that I buy from there. He can be quite tricky to look after as we rescued him but he seems to enjoy products from this store very much! He’s also never smelt better and I’ve never wanted to give him more hugs!

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    Anson Marketing

    I had a query and started an online chat and a guy named Andrew was courteous and immediately address my issue almost immediately.
    This is what i call great service
    I am very happy with my experience with Singpet – always prompt.

    Thank you Andrew and all at Singpet.
    Stay healthy & Stay Safe

  151. Avatar photo
    Son Nam NGUYEN

    Made a mistake and am amazed that Andrew from singpet actually replied their chat function and guided me through patiently on how to fix it! Amazing service

  152. Avatar photo
    Caroline Pang

    A new experience of ordering my dogs food via online and Ms Eliza was spontaneous replied my every single enquiry without delay and provided me with relevant information that I’m looking for. Good product knowledge, great pleasure and nice experience to communicate with her.

  153. Avatar photo
    HELEN S.

    SingPet and Ourpetworld are operating under different names but the same system. I ordered via ourpetworld which was terrible for the customer service. I could find Singpet is the actual seller. My payment shows its name on seller’s info. After a few days struggling to contact Ourpetworld, Andrew, a customer service representative of Singpet resolved the problem. I ordered a few boxes of deworming products which was held by Canada Customs according to the tracking service. Andrew helped me to check the status of the parcel by contacting a courier company and using their tracking systems. Unfortunately, the courier was not very helpful. At this point, Andrew refunded me in full and even he told me that he has changed the courier company. Refund was exact 2 months from the order. The refund was not just getting back my money but also the trust. The company is in Singapore and I am in Canada. I am beyond grateful that this company and its representative (Andrew) could helped me to keep the faith in humanitarian.

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    Leena Tuominen

    Thank you Andrew , customer service is great and quick, I made mistake to my order but I get quick help and money refund same day.
    This company you can trust, I really recommend.

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    Jennifer Farrell

    I bought a dog harness online and the customer service was outstanding! Thank you Eliza for looking after me, you made my shopping experience at Singpet that much more amazing. I will definately be shopping here again

  156. Avatar photo
    M A

    We have been a regular customer with Singpet and unfortunately on our recent purchase, one of the kibbles was found to have bugs. Andrew was very professional in helping me with my product exchange throughout the process. He was very assuring in handling the situation and making me feel less worried. He handled the situation very well by liaising with multiple parties such as the supplier and even purchasing team to ensure smooth delivery. Love the customer service provided.Keep it up!

  157. Avatar photo
    Douglas Peris

    I needed some help with new dog food for my fussy maltipoo. The online chat service is brilliant. I wanted to know how many meals were in a bag of the freeze dried meat patties. Based on my dog’s weight, they worked out how many he needed each day and when I asked how many servings are in a bag, they actually opened one up to count the patties. Now I know each bag is about a week’s worth of meals.
    Even better, they have samples of the food that my dog can try out at the shop before we buy. Thanks SingPet…you guys definitely went the extra mile.

  158. Avatar photo
    WY Lai

    Customer service is 5*! Item I wanted was out of stock and they promptly updated me via Whatsapp when it was restocked after about 2 weeks. Website update can be improved as expiry on some of their items were not updated/stated, but customer service provide the info very quickly over chat, and also helped out with check out due to a technical glitch! Highly recommended!

  159. Avatar photo
    Su-Jin Wong

    Great prices (with a membership), friendly staff at the Dempsey location and very responsive and helpful service via their live chat (thank you Eliza)! Site can be a little laggy at times and the search function and filters for products could be improved, but overall a great shopping experience.

  160. Avatar photo
    Ru Jia Gan

    Purchased some pet products online and realised that I accidentally picked the wrong delivery option. However, the cust support Eliza was quick to respond when I sent a request to change my delivery option. The issue was solved efficiently. Thank you!

  161. Avatar photo
    Weiran Zhang

    An absolute must visit for dog owners and lovers! They stock a wide array of the cutest merchandise, and you can bring your pet into the store to browse alongside. If you’re lucky, you may meet Pancake, the resident corgi (or one of his many adorable siblings) and his friendly owner Jamie — they’re simply the best!

  162. Avatar photo
    Monica Tj

    Love shopping at Singpet! Their staff is always so friendly and helpful !! Recently I used the online chat to ask abt something and their reply is super fast! Big Thank you to Andrew for his fast response to my question! Would definitely use this online platform again if I’ve any enquiries in the future! ⭐️⭐️⭐️⭐️⭐️

  163. Avatar photo
    Poojaa Nadarajar

    A very prompt service experience that I received from Singpet. I would like to specially thank Mr Andrew for being very quick and helpful through the WhatsApp chat. Due to the wonderful service, I was able to get the harness in time and get my skittish dog to go for a crucial heartworm treatment without escaping. In store had a variety of toys and treats that are different from normal pet stores. Will definitely go back again!!

  164. Avatar photo
    Andy Ho

    Costco-styled pet store. Members who pay a 88 dollar yearly fee can buy items in this store “at cost”.

    Wide selection of toys, accessories and food for cats and dogs. Comfortable environment. Location is slightly less accessible as it is deep in Dempsey.

  165. Avatar photo
    BrandNew ME

    We visited the shop, and took our gal who is semi paralyzed out of the bag to take a picture and was immediately told off to leash her and put diaper..we just want to take a picture of her cos she looks happy. In the end we left the place feeling alittle disappointed. Suppose we wanted to join the $88 membership but don’t think we will come back again so really no point.

  166. Avatar photo
    Jessie Seah

    Chance upon SingPet with my furkid while we were around the area for breakfast. I love their wide selection of accessories, food, treats and supplements! Great Customer Service too! Will definitely be back (on-site and online) to replenish necessities for my furkid!

  167. Avatar photo
    Adam Nizio

    Their customer service is fantastic! Andrew worked with me to sort out a emailing and tracking number issue. Was prompt and super easy to work with. Totally purchasing more in the future for our pets from the site

  168. Avatar photo
    Ryan Alexander

    I went to singpet on my way home yesterday to pick up some dog food and was surprised by the unique selection of toys they had. I had to get this small octopus toy for my dog, it is just too cute!

    The lady who helped me out was so friendly, definitely will be my go to store from now on.

  169. Avatar photo
    Sam Hawken

    While the website isn’t so easy to use, the service with the online chat and instore is always a joy. Great store, products, staff and location!
    (please give us a better website that loads faster and easier to search .. thank you ) thanks!

  170. Avatar photo
    hong jacqueline

    The lady who served us is very knowledgeable.

    Unfortunately the male cashier was rude and gave us a really unpleasant experience on purchases. While we are still thinking to proceed with the purchases or not – he told us where the exit door is.

  171. Avatar photo
    Cocolein114 Ko

    Good support from Andrew who helped me to update my membership particular. Thanks!

  172. Avatar photo
    Zenia Khei

    Singpet is The gem of all petstores in Singapore! you can bring your pets in, and they provide diapers for your furkids to wear to avoid accidents! The layout is great, they provide pushcarts for you to effortlessly graze through their aisles, let you try on stuff for your furkids, my dog pixie even received a small greenie dental chew! The staff there (thanks Jamie and Ruffles the resident corgi pup) are amazingly friendly, helpful and knowledgeable too!
    Customer service Aldrin was super helpful and amazing too, 19/10 would recommend anyone with pets to visit!
    Thanks Singpet!

  173. Avatar photo
    Sharon Wan

    Contacted Singpet via livechat, was assisted by Andrew. He was very helpful in assisting me on my enquiry from checking its availability, to ensuring that it’s available in store, to helping me to reserve the item. No complaints, will recommend to others.

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    Gladys Lam

    HUGE store but sadly it does feel a little under staffed. I had to wait a little while but I received great service and was very happy with my purchases. Will definitely come again.

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    ALICIA GOH

    I have made some item purchase during my visit at singpet stall however the counter staff have overcharged my item. I was told from the counter that the overcharged amount will be credited to my account so that I could able to use it to deduct for my next online purchase. However I can’t , until I call the customer service hotline to get advise. Thank you Andrew for your attention to my needs. You were quick to respond and to assist in helping me to do a full refund for my online purchase. Blessed day!

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    Wendy T

    I needed to order a set of pet steps for my fur baby as I want to avoid her jumping up and down from my bed, and hurting her knees. I chatted with one of their staff, Ms Eliza, online to specially request for the delivery to be done this morning before 12 noon as I needed the steps urgently and I was busy and couldn’t be around later this or next week to receive the delivery. Eliza was very prompt in her follow-up, professional and friendly. She even bothered to drop me an email this morning informing me that the package is already out for delivery. I must also commend the delivery person, John, who was also very professional and friendly. Thanks so much SingPet! This is my first time shopping with you and it certainly won’t be the last! Really so happy with the service and my purchase! Two thumbs up!

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    Trina Ng

    Really great customer service by Eliza! She was prompt in her response and was very patient in answering all my queries. Was an extremely pleasant experience.

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    mjvirrey

    Great customer service! Thanks to andrew for efficiently handling my query.

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    Aero Xio

    Singpet has a wonderful choice and always pleasant staff. Special kudos to Eliza from their online helpchat who was super helpful and understanding in sorting out some issues I had with online payment.

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    Bryan Tay

    Visited the store in Dempsey, very well organized. If you’re familiar with pet stores, sometimes they may be so full and aisles so small it’s overwhelming, but not here. We had a young lady by the name, Holly, who helped us out. She was knowledgeable, friendly and helpful, and even if she needed to check something, she was proactive and prompt. We did not hesitate to get the $88 yearly membership, the prices with the membership are really some of the lowest we’ve seen. Highly recommend. Haven’t tried the online store, but the Dempsey location is worth a visit.

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    Yen O

    I have been with Singpet for more than a year and have been continuously impressed by the outstanding service provided by the staff, especially online by Aldrin. The flexibility and convenience provided by the team makes shopping with them a pleasure.

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    leena pinsler

    SingPet has an amazing variety of items and a provides a novel pet shop experience removed from the usual narrow, cluttered aisles. I was able to find good quality dog boots which are difficult to find elsewhere. Zee was very welcoming and helpful with futons, boots, shampoo and advice concerning appropriate pet food for allergies. I joined the Club which provides meaningful discounts. Andrew provided almost immediate help online which spoke volumes for SingPet.

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    Joanne Lee

    Awesome customer support service from Andrew and team! So sorry dude, in my excitement, I have closed our chat window accidentally but really appreciate the extra mile in service and really thankful for the advise to find the right harness size for @bailey_japspitz Thanks for the fast delivery too. Overall, it was one of the best purchase experience. Will come back again for more products.

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    Cynthia Chia

    I would like to commend Andrew from your chat service for his excellent, friendly and prompt service! I faced an issue upon checkout which did not reflect the discounted price and Andrew was fast and help solve the problem quickly, making the whole process smooth and seamless without time wasted! Thank you Andrew!

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    aieraqueliese xrara

    Super helpful and friendly! I’m so glad that Singpet has a dedicated whatsapp line and chat app on their website. Their reply is very prompt with the information I need to place my order. This has made my ordering experience so much hassle free, thanks Aldrin and team! 😀

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    Amanda Mormito

    Banksy and I love shopping at Singpet – their chat function is super quick and also their customer support through WA! I hate calling places so the fact they are super fast with online messages is a great plus (Eliza was great in helping me!). Also, lovely store!

  187. Avatar photo
    Chopin Zhang

    Very nice customer service and extremely friendly staffs. They are willing to take time answer every question you have. Highly recommended!

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    Jerry Blanton

    Have shopped with SingPet now on several occasions. Great prices (especially if you buy a membership). Have had questions that were answered (and an account issue resolved) super quick via their online chat function. Very happy to be a customer.

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    SC Lee

    The customer service team is always prompt with questions, were helpful and listened to the issues faced.
    Andrew and Eliza have been fantastic answering questions and helping out with order issues.
    With the bargains being a member and great service culture, what’s there not to love about this place.

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    Angeline Keh

    I had placed my order with Singpet and was served by Andrew from customer service. I must say that Andrew had gone the extra mile in arranging for my product to be placed to the delivery of my dog food.

    Excellent service and follow up by Andrew. If there is a 6 star I would give him a 6 star. Andrew has made the whole purchase transaction swift and smooth.

    to Andrew and once again I would like to express my thanks to Andrew for all he has done for me.

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    Arielle, Rou Yu Yap

    Huge thanks for Aldrin and singpet team for assisting me with my same day delivery order as my dog was down with diarrhea and need medication ASAP. Aldrin has kindly offered to help me check stock availability to ensure I can get my order within the same day. Have been a member with singpet for 2 years and have saved so much from the member discounts! I would recommend pet owners to get their pet supply with singpet.

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    May Bartus

    We love Singpet and we are so glad we got the membership here the minute we got our puppy. The store is a pet heaven, they are well stocked with everything and anything you need for your pets! And the customer service is top notch. Love our experience here because everyone is friendly, knowledgeable, and always helpful!

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    K S Tan

    As always, great experience for my baby and myself too. Staff are also very friendly …

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    Clare Wilson

    After a problem with my order, I spoke with Andrew on chat, he patiently went through the problem until it was sorted. Many thanks.

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    Sarah Ephesians

    Andrew was really helpful in assisting me with a refund for an item. He was very prompt and quick in getting back to me and resolving my issue.

    Thanks Andrew!

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    Annie Goh

    I had some issues logging in and was attended to by Aldrin who had taken extra miles to help me gain access to the website. I had gone to the shop to better understand the food for my maltopoo and was attended to by Zee who had been very patient recommending the suitable food for my dog. Thank you for the good service Aldrin and Zee.

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    Diane Kee

    Wasn’t able to cart out online, bur Eliza saved the day! All I did was to copied the cart items and send it to her via our online chat and paid by PayNow. Easy Peasy. Thanks Eliza and I hope IT solved the issue soon.
    SingPet online customer service is excellent! Very Prompt and Efficient!

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    Patty Burr

    The store has good quality products and brands.
    Also great customer service, at the store I often get help with recommendations of treats or items that have worked well for my dog.
    Andrew on the online service has been great at following up on queries.
    All in all I throughly recommend Singpet.

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    Lee Serene

    I am shopping online at the online store and is assisted by Eliza. She is very patient with me while I am having problems adding items to my shopping cart. She guided me through the whole online shopping procedure and I was able to make my online purchase smoothly. I am very glad that I am being serviced by her on the online chat box throughout.

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    Jodie Clark

    Excellent range of everything you could possibly need for your dog, being a member is well worth the price as the discounts add up. The team are always helpful and friendly!

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    pauline yow

    Pet friendly shop. Need to wear diapers at entrance. Special toys available. Membership at 88 per year. If not member, be prepared to pay higher. Good quality toys.

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    Jenny Lione

    I live in the UK and ordered Advocate spot on treatment for my cat, which is much cheaper from Singpet than buying it in the UK. In the UK a prescription from a vet is also required. Unfortunately, my order, although despatched quickly by Singpet, was lost by NZ Airlines. When I alerted Singpet to the problem, Andrew advised of the situation and said he was confident order would eventually arrive, but due to the time delay, he had immediately arranged a full refund of my payment. Andrew was quick to respond to my e-mails and polite and friendly during our exchanges. Good customer service. I deducted one star because of the problem with NZ Airlines.

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    Mary Newell

    Customer service was great. Had an issue with item being shipped getting stuck at a Postal Location. Andrew was very helpful in getting things moved around. Be sure to plan ahead when ordering thou – it can take a bit of time to get here in the States.

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    Sandy Nelson

    Thank you Andrew for your quick response in sending me tracking info… especially on Sunday! Excellent customer service. Will definitely continue doing business with you guys. Keep up the great work.

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    Voo Elizabeth

    Very good online purchase experience. Eliza, the customer service rep was very helpful and friendly as well as prompt in her assistance. Thanks so much!

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    josephine byrnes

    Really FANTASTIC service for Andrew at Singpet who went above and beyond to find and order my product and follow it up in detail – after a frustrating hunt for this product it was refreshing , excellent and most appreciated customer service – thanks so much Andrew

  207. Avatar photo
    Haim Zaklad

    Quick service and delivery as ordered. When my local postal service failed to deliver, seller assisted with a quick and good advice (from a far) as how to recover the product from the hands of my postal service bureaucrats.

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    Elisabeth Oh

    Great service in store at the counter with Jamie and a lady colleague who helped me out over whatsapp earlier in the day. Also friendly and quick response by Andrew over whatsapp later on.
    My pup and I are happy with our purchase!

  209. Avatar photo
    aimeili Hu

    Have been club member for years. Always can find something i need and the stuff are helpful and response efficiently all the time

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