Review Sheraton Towers Singapore 39 Scotts Rd

Review Sheraton Towers Singapore 39 Scotts Rd

“Staff is helpful. Attended a seminar here. Though they don’t have a nursing room, the staff arrange a room for attendee to use.” or “Was there for a wedding lunch reception. Service was excellent but the food was mediocre at best. Very limited parking.” It is one of the few customer evaluation comments about Sheraton Towers Singapore. Let’s read more of this article on Thecityvisitor.com to find out if Sheraton Towers Singapore is quality.

Introduction about Sheraton Towers Singapore

Here are some fundamental details regarding Sheraton Towers Singapore. In terms of , it is generally believed that Sheraton Towers Singaporeis one of the best places to choose and trust. It is placed at 39 Scotts Rd, Singapore. Whether you are looking for a place or a service related to , this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 67376888 (+65 67376888)
  • Website: https://www.marriott.com/en-us/hotels/sinsi-sheraton-towers-singapore/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
  • Address: 39 Scotts Rd, Singapore

Detailed information of Sheraton Towers Singapore

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Sheraton Towers Singapore.

Monday, Tuesday, Wednesday, Thursday, Friday: 06:00 to 17:00.

Saturday, Sunday: Close.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
3.82 km4 minute5 minute3 minute

How to contact Sheraton Towers Singapore?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Sheraton Towers Singapore via:

Phone number

You can reach Sheraton Towers Singapore at 67376888(+65 67376888). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Sheraton Towers Singapore via https://www.marriott.com/en-us/hotels/sinsi-sheraton-towers-singapore/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0. It will react rapidly and assist you with your concerns.

Address

You can directly come to 39 Scotts Rd, Singapore if you have any questions or want to try to experience its services.

Sheraton Towers Singapore reviews

Sheraton Towers Singapore is among the best destinations of in Singapore, and it merits your consideration.

Is Sheraton Towers Singapore good?

To determine whether Sheraton Towers Singapore is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Was there for conference dinner, food was average but the ambience was amazing. Love the spacious lobby with full glass view of a beautiful garden. Best for relaxing over a drink with partner or friends.”

“The facility here is not new but well maintained. The buffet breakfast and lunch taste good but same food repeated 2days during my stay so a bit boring for me. Overall great experience.”

“Staff is helpful. Attended a seminar here. Though they don’t have a nursing room, the staff arrange a room for attendee to use.”

“We spent two nites here prior heading to Sydney. Very upmarket and most definitely money well spent. Spock n span. An absolute delight this property.”

“Spacious room, nice ambiance, good meeting room, big swimming pool, Easily accessible Service is poor, need to improve the front desk.”

“Safe entry personnel was warm and welcoming. The check in process was seamless and well managed when i arrived. An email was …”

“I have been here for Toastmasters session and the ambiance, the staff and food is really good.”

“I always feel welcome everytime I visit Sheraton Towers Hotel. The staffs made effort to recognize us and some even remembered our favourite drinks.”

It has won many reviews from customers on the website, including 230 feedbacks with an overall score of 4.1 out of five-star ratings. Out of those, 72% are positive reviews.

Thecityvisitor.com has provided all the essential information about Sheraton Towers Singapore, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Sheraton Towers Singapore are not good quality, what should you do?

If you have had an unsatisfactory experience in Sheraton Towers Singapore, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Sheraton Towers Singapore 39 Scotts Rd

There is a total 230 reviews

4.1 / 5

72%

28%

0%

  1. Avatar photo
    Muso Lee

    Absolutely stunning place to be for high tea and business meetings. Ambience is simply elegant. High ceilings with chandeliers all over. The cascaded floors separate the different open dining areas and the lobby.

  2. Avatar photo
    Elsie Sim

    Nice hotel strategically located close to the Central Business District in Singapore. Accessible by all modes of transport with the Newton MRT station within 5 mins walk. The hotel also provides good dining optiond.

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    Melvin Seid

    Rooms are large and staff are very helpful. The beds however do not have a lot of padding so they are firm and not very comfortable. The pool is really nice and very clean.

  4. Avatar photo
    Miko Biscocho

    I initially had a negative room service experience during an 8-night stay, but the hotel recovered very well once brought to their attention. Special thanks to Mr Long and Mr Tan for prompt responses and addressing the issue. I remain a loyal Bonvoy member because of their hospitality

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    Justanothertraveler

    Have been staying in this hotel for many times.
    Team members know me well and are attentive and friendly – From Front Desk to Housekeeping. …

  6. Avatar photo
    Trails4GMZ

    We stayed for 1 night using starpoints & cash option.The room was ready upon arrival but we did smell smoke on a non-smoking floor. Our room had a nice view and was comfortable. We ordered breakfast from the menu and it took over 1/2 hour …

  7. Avatar photo
    Derrick Guo

    The hotel appears quite dated and is in need of a renovation or upgrade. Went for a meal at the restaurant for a family Chinese New year’s dinner Spread was so so. Expected more for the price. The garden scenery backdrop was nice in the day time but didn’t create an impression once night fell. Food-wise, Oysters were fresh but that was the limit. Service wasn’t as attentive as expected for the crowd. I even had a cup it tea mixed with coffee despite clearly having had tea in the cup and asking for tea specifically. The desserts were lacklustre and needed some inspiration. The rose beef was tough and the duck was dry. Laksa tasted bland.

  8. Avatar photo
    John Tuffin

    Enjoyed the stay here the rooms were nice bed was comfortable. I enjoyed the lounge on the 3rd floor they had great breakfast every morning and a good evening meal every night. They were very friendly as well. The pool on the 5th floor was great as was the workout room. They had a good selection of weights and cardio equipment. The hotel is about a 10 minute walk to Orchard Road so close to food and shopping.

  9. Avatar photo
    Anuradha Ravi

    I was there for a function at their ballroom. The service could have been better in terms of serving food and quality of food itself.

  10. Avatar photo
    Mikha'el Abdul

    1. The room was clean, well maintained and super cold.
    2. Due to Covid-19 safety measures they served Ala Carte for breakfast which comes with a few choices and they also had a special menu for vegetarian.
    3. Special thanks to Ms. Pansy the Restaurant Manager, Ms RAY Fong and Ms. ZITA from Guests Services. They were very helpful.
    4. Last but not the least, special thanks to the Door Man, the Indian Gentleman. He is truly an icon at your property!

  11. Avatar photo
    Jason Teo

    Awesome scenary at the lobby. The ballroom is in an L shape and hence offers guests an obstructed view of the stage. There’s also screens and wall mounted cameras to provide live screening of the wedding match in. Food is good and service is good too.

    Update 28Nov2022:
    Had my wedding banquet (but changed to solemnisation only due to the pandemic). Service was good, from the start of planning to the day, simin, our contact person have been an excellent help. The venue and take home bento sets were great too!

    Update 13feb2022:
    Hotel room was abit old fashioned but good! Theres bathtub and aircon and lots of tv channels and comfortable beds. Breakfast provided was nice but better if they could vary the dishes slightly each day. Service is good too!

  12. Avatar photo
    None123

    Check-in with the assistance of Daniel Tan from the front desk was a breeze, and when we told him we were celebrating our 25th wedding anniversary, he arranged for a celebratory cake to be sent up to our room-a very nice touch. Every …

  13. Avatar photo
    Bebe Tan

    Fast food delivery, considerate service, first-class food and delicious food will be visited next time

  14. Avatar photo
    h3hehaha

    Did a 2 night stay at Sheraton Tower hotel. Must say that it was quite an enjoyable and comfortable stay. …

  15. Avatar photo
    Feng Hui Cheong

    Suitable for professional events. The function room is well maintain and very comfortable. Food and beverages provided during tea breaks are good as well. The hotel itself feels grand and well renovated. Enjoyed my two day seminar at Sheraton Towers Singapore.

  16. Avatar photo
    Yeo Kai Wen

    One of the older hotels in Singapore which is probably not the first place that comes to mind when it comes to a vacation.

    However, these are some of the things that I really enjoyed:

    1. It is located next to Newtown MRT station, making it a breeze to get to Orchard Road while not being in the hustle and bustle of the famed street.

    2. The gym is the most well-equipped hotel gym I’ve seen in a long time. They have everything from a standard bench press to a low row machine. For the fitness enthusiasts, this is amazing.

    3. The swimming pool is spacious and allows you to do small laps. The design of the pool and architecture also means that you will not get any hot sun shining in at you if you were to swim in the morning. Those who wish to tan will need to book the pool for an afternoon slot. 1pm to 3pm appears to be the best time to get that nice toned look.

    4. The rooms are spacious, clean, and beds are not too hard or soft.

    5. Food-wise is really good and I really enjoyed the restaurants here. Way better than many other hotels out there and family-friendly.

    6. Service was great even though I can see that the hotel might be short-staffed during peak seasons. Choose your dates wisely and try not to come when it’s obviously holiday season.

  17. Avatar photo
    keybird

    I found the fitness centre most impressive with power plate machines although one needed to hire a personal trainer to use them! but the gym is well equipped & a very nice pool as well. The room I had was very adequate with strong air con …

  18. Avatar photo
    Chaks74

    An enjoyable stay. A suggestion is that the seating for breakfast should take far less time. As per the present system the staff at the entrance asks for your room and escorts you personally to a table while others at sometimes a long que …

  19. Avatar photo
    Amit M

    #######Minus stars ####
    Had the pleasure of staying with Sheraton Towers Singapore for 4 days. One of the worst experience I have ever had staying in a 5 star rated hotel.
    1.They overcharged my account, during checkout over $2000.
    2.No one would take ownership of the mistake they have made.
    3.Been charged overdraw fee from my Financial institution and still awaiting response from the hotel staff.
    4. Was stranded at the airport on my way back as the card was maxed out & could not use it further
    It been a horrific experience
    ***Special mention for Jevin, Alvin for not resolving the issue even when promised by Jevin to get it resolved within 24 hours. Would raise it with my bank as a fraudulent transaction.

    My advice stay away from this hotel, as cost versus service don’t add up. One of the worst Sheraton hotels I have ever stayed in.

    Taking further action

  20. Avatar photo
    Alan

    Great quiet hotel, standard room are spacious and clean. Great value if you book early and the staff was very nice and friendly

  21. Avatar photo
    Steve Smith

    Rooms are spacious and we’ll appointed. Staff are very helpful and the bar is always fun

  22. Avatar photo
    irah ziirah

    Spacious and has sauna. Sadly was raining heavily, unable to swim. Gym was empty. Overall good except for the front desk officer whom ask dumb questions. Made my booking online but the officer still ask for my credit card to key in their system even ive told them, i dont wish to. The officer told that its for in room dining if i were to order anything. What even. I told her even so, i would pay by cash.

  23. Avatar photo
    Rinks1140

    I was disappointed by the service of the hotel staff. First the compliments before I go into details of disappointment as a Gold member and why I would not recommend this place. …

  24. Avatar photo
    Chun Yen

    Just started my first day SHN in Sheraton this morning. Although the renovations is not as new, the service for checking in was good. The lady who checked me in was really friendly and cheerful despite it was 6:30am and still dark outside. The view is the best part of the stay. Fantastic view with beautiful greenery. So grateful for the view. Happy first day!

  25. Avatar photo
    Ma Ln

    Had to queue for 1-2hours just for breakfast and the worst thing was no staff even entertained the long queue or informed everyone about the table status. Gym attendant was just playing games on his mobile phone all along, was lazy to assist patrons. Room is extremely old, cupboards’ doors werent even fully attached anymore and hangers’ exterior coating were flaking off. Room and concierge service was slow too, our requests don’t usually reach us in our room and if it does, it takes 40-60mins. Afternoon tea was bad as the food was so cold and stale, just try the nearby hotels’ and it’s a thousand times better

  26. Avatar photo
    JanRotterdam

    The hotel is located near the mrt station Newton. The location is also about 15 minutes walk from ION. The hotel is an older box, but renovated. However the rooms, although comfortable make you feel as if you stay at your Grandma’s. …

  27. Avatar photo
    keerthu munna

    We had awsome stay with our family for 15days…. loved the food .. as we are vegetarian…had lot of Indian veggie options
    Service cleaning and everything was excellent…

  28. Avatar photo
    R H

    Possibly the worst property of the Marriott Group in Singapore. The hotel is very dated and no attempt seems to have been made to make it more modern and upgrade the facilities. It’s also the worst hotel for Bonvoy members to stay. Besides their lifeless lounge, room upgrades are almost impossible to come by. The Staff seems unhappy , or at best, uninterested to be at the Hotel. They are not rude, but just not happy to answer any questions or help.
    The rooms are dated and very old school (not in a charming way). The bathrooms are a mess. The tubs are clogged so each time on showers, it’s in a pool of soapy water. Breakfast is a mess and we actually skipped it most days to go out and eat at a more pleasant place. We only used the lounge facilities once during our stay and then chose to buy drinks at other bars in the city.
    We chose the hotel primarily for it’s location, but will not be making this mistake ever again.

  29. Avatar photo
    Prantl

    Wir waren ,wie immer äußerst zufrieden mit unsererm Aufenthalt, die Mitarbeiter sind aufgrund ihrer freundlichen und effektiven Arbeitsweise sehr angenehm. Das Gym und der Pool entspricht voll meinen Erwartungen. Man merkt ,dass das Hotel …

  30. Avatar photo
    Mimi Lim

    First of all, the hotel staff were unfriendly, you dont feel warm welcome from check in, as a Platinum Elite member, there are not much of benefit in this property.

    Secondly, the executive lounge were below the standard! None of the staff will approach you, first time as a elite member i felt truly disappointed as i stood in front of the table for 5 mins, none of the staff greeted even they passed by.While approaching one of the staff for beverage order, i felt really awful. In front of the guest, she was listing down every single room’s drink order in unprofessional manner. Well, as a guest in the lounge, you are not suppose to order more than a drink, the staff will dispose unpleasant manner. You are not suppose to take any snack as they will listed down in front if you what had you taken.
    Room are dated, however if you are looking for Marriot property, try to stay away from Sheraton Tower, there are certainly other better hotel surrounding, sadly i made a wrong choice during the stay, overall i would have to say this property requires lots of improvement starting from the bottom.

  31. Avatar photo
    Brian Davies

    Not impressed at all. Expensive. Dated and tired rooms.?No food available after 9.30pm. No decent coffee in rooms. Lounge limited opening hours. Not typical of the Sheraton standard in Asia. This is a rip off.

  32. Avatar photo
    Josephine Yeo

    Ambience was great. Ms Michelle Ee, from The Dinning Room gave great recommendations, she is always bubbly and polite. Sheraton Towers has always been a great place to hang out w friends.

  33. Avatar photo
    SPG1

    The hotel is a short walk to Orchard Road and thus very convenient for shopping. Our room was average:; the club lounge was excellent both in the food/beverage offerings as well as service. There is a dress code for the club lounge (smart cssual) which was generally adhered to.

  34. Avatar photo
    Randy Kitzmiller

    With the myriad of amazing hotels in Singapore, I wouldn’t stay at the Sheraton again. I had some small bugs in the room, and the shower wouldn’t drain properly. There was also a drainage vent under the sink, so I could hear anytime someone else was running water or flushing a toilet. There was a storage room next to my room, so when housekeeping started for the day, there was intermittent clanging and banging. On the plus side, the pool was nice, and the staff was helpful and super courteous.

  35. Avatar photo
    Chris HAN

    Dated room with a sour smell. Location is just 2mins away from Newton MRT station. Newton food centre closed for renovation.

  36. Avatar photo
    YuSin

    I called the Guest Services hotline to report that the bathroom weight scale might be broken and would like to either change a new one or have the engineer to come and fix it. The Guest Services Officer firstly blame me to report this …

  37. Avatar photo
    chentebin

    Hotel was around for a long time and the design, layout has not changed since my first visit to this property in 2004.
    However, place is well maintained and everything is working. Room is comfortable …

  38. Avatar photo
    sirbusiness

    I read some recent reviews of this hotel on TripAdvisor that made me think twice about booking this hotel, but boy am I glad I did. The hotel was wonderful from the greeting when I arrived until the moment I departed. It is very well …

  39. Avatar photo
    Robin Ruth

    Unbelievable service. They went out of their way to help me when I had an issue with my credit card (difficulty due to international travel). The rooms are comfy, clean and quiet. The pool is lovely. Highly recommended.

  40. Avatar photo
    Andrea Testa

    Even though the rooms are not amazing at this price point, the location is relatively convenient and the staff is amazing. They have been super helpful with every request we had. The pool is also nice, and the gym is small but all right

  41. Avatar photo
    Ben2012

    It felt great coming back to this property during my most recent trip. I was greeted warmly by the staff, and the attendants in the club lounge remembered me from my last visit. They even helped with my room change after I did not feel …

  42. Avatar photo
    spatzle

    Our first of two quick one night stays at this property. Check-in was quick and professional. Good status recognition. Bell hops friendly and courteous. Breakfast (a la carte) was quick and tasty. Didn’t have time to check out the rest of …

  43. Avatar photo
    Ridders

    Stayed for first time at the Sheraton as usually stay near the river. This is a top hotel. Very nice furnishings and super-helpful staff. Upgraded to Exec club room on top floor which is a good size. Used gym and pool which are both nice …

  44. Avatar photo
    Vincent Tay

    Attended my ex boss’s 70th birthday lunch. It has been a long time since we had gathering like this, no thanks to Covid-19 pandemic.
    Good to enjoy the ambience and the opportunity to meet up with old friends.

  45. Avatar photo
    W

    Convenient location to mrt station. Overall is clean but room are dated and old. Definitely need renovation soon. It’s not worth it’s value. Feels more like a 3stars than 5stars. Room smells

  46. Avatar photo
    PKHKG

    First time in a year long staying at Sheraton Hotels, warmly welcomed and experienced a high degree of overall satisfaction during my stay. Highly qualified staff in all areas. Lobby area has a spectacular atmosphere. Bed linen of extra quality and a clean room contributed for a nice stay.

  47. Avatar photo
    Bipin

    Spacious room, nice ambiance, good meeting room, big swimming pool, Easily accessible
    Service is poor, need to improve the front desk.

  48. Avatar photo
    Salman Jaffer

    Stayed here during the SHN period in July 2020. Staff were lovely, especially the porters and Edward and Xiao Wen at the front desk.

    Rooms were nice and clean and well appointed. Hotel didn’t make as much use of technology in their catering and entertainment systems but the front desk staff were attentive and I enjoyed my stay here.

    The room had a view of Scotts Road which was nice to watch the world go past. Great location close to Newton MRT and Orchard Road.

  49. Avatar photo
    Ichall

    The hotel rooms are too old but spacious, need renovation. Breakfast is average. Location is 15 mins walk to main shopping area. Other than the room size and professional staffs, Sheraton Towers is not qualified as 5 stars hotel.

  50. Avatar photo
    Marky Victoriano

    I stayed here for 3D2N together with my friends. The room is clean and very comfortable to stay. We tried the swimming pool which not so crowded and very peaceful since only few guests are relaxing on this pool facility.
    The food in The Dining Room was great especially the Chicken Rendang with Nasi Lemak rice. Unfortunately, I didn’t manage to get late check out since the hotel is running high occupancy. This hotel is just 2 blocks away from Newton MRT which very convenient in terms to public transport. Near to this is the Newton Food Market which you can also have dinner. Highly recommended if you want to stay in central area.

  51. Avatar photo
    DamienHandBells

    Great rooms and service.

    BREAKFAST: At 9.30am into breakfast service, ran out of roti prata and pork …

  52. Avatar photo
    Jesica Glenny

    Such a grand hotel. Their interior is no joke. Sophisticated, modern, and luxurious. All the staffs are capable and know their job very well. I went to attend wedding party there. Every food they serve is the finest. What a pleasant experience. I bet the price of the room is quite expensive. Anyway, supposedly worth it.

  53. Avatar photo
    Alan Liem

    Was there for conference dinner, food was average but the ambience was amazing. Love the spacious lobby with full glass view of a beautiful garden. Best for relaxing over a drink with partner or friends.

  54. Avatar photo
    Jeremy Ee

    Stayed here for my SHN on arrival back to Singapore. The hotel is older than most of the newer hotels in the Marina Bay area, but what it lacks in novelty in terms of newness, it makes up in quality and service. Scotts Road is real good location wise too. The rooms are clean, bed was comfortable, things worked well and staff were helpful. Pity that I didn’t get to use the facilities!

  55. Avatar photo
    Sue43

    I stayed at the hotel for business, if your a SPG member you get to eat in the business lounge, however the tables are very difficult to eat from its more like a bar rather than proper table and chairs. There is no starwood preferred guest …

  56. Avatar photo
    mwzhu4

    The hotel is OK for its price. The staffs are friendly and helpful in general. Rooms are kind of old and may have some smell even for nonsmoking one. The breakfast is about average. The outdoor swimming pool is my favorite. Close to the …

  57. Avatar photo
    Fadli Mohammad

    Came here to attend the Global Space & Technology Convention. The meeting room is good enough to be used as a seminar or exhibition venue. The division of the room is also flexible, it can be partitioned. The location is quite strategic, easy to reach and close to the MRT station. However, during the event the food runs out quickly.

  58. Avatar photo
    Jing Ferrer

    The hotel is walking distance from Mrt. The room is spacious. The bathtub is a little bit outdated but the bed and sheets are comfortable. They have suana and steam room that other hotels doesnt have.Overall the hotel price is very reasonable.

  59. Avatar photo
    Guna

    Been frequenting this hotel for more than a decade and obviously a preferred hotel until this time. Spent 6 days here. The staff continue to be generally very nice and the breakfast staff was excellent but… …

  60. Avatar photo
    Jake Herman

    This is an amazing place to stay. It is right next to the metro, so you can very quickly get just about anywhere. The staff are so helpful and the rooms are very nice. The employees in the lounge were incredible, they were very welcoming and willing to help in anyway they could to make your stay as easy as possible. Next time I’m in Singapore will definitely be staying here again.

  61. Avatar photo
    KunalSingh

    It has been a great and wonderful experience at Sheraton Singapore. The Staff is very polite, patient and extremely helpful. They are willing to go beyond to be supportive and accomodating. the rooms had a great view and was very …

  62. Avatar photo
    Enrique Jr Arrastia

    Front desk personnel’s nice and follow up once in awhile for needs and concerns. SHN food, some are nice some not to my liking. Ordered food from them and it was delicious. I just don’t like their Pizza, Salad and Carbonara is very delicious.

  63. Avatar photo
    jchanlifat

    I arrived very late and left early, so I didn’t have much time in the hotel. What I did encounter was very good. The staff were all friendly and professional. The gym and pool are very nice, although the gym was the typically freezing …

  64. Avatar photo
    Michael Keller

    Staff and rooms were great. Location and resturant not so great.

  65. Avatar photo
    HL C

    Didn’t feel like a 5-star experience.. There were lovely fountains and water features at the lobby/dining area but that was basically the only thing that felt grand’ish. The hotel is pretty old so stuff like noisy air conditioning and weathered bathtubs could be expected. The breakfast (with Covid restrictions) was the most disappointing. Made a booking (there were 3 time slots to choose from, 6.30am/8am/9.30am) and still had to wait in line for 10-15mins before getting seated. And you get to choose only 1 main out of 8 The fruits and pastries are free flow but still.. ( Not what I expected at all given the price point. Breakfast crew seemed stressed and understaffed as well, so wasn’t a very pleasant experience.

  66. Avatar photo
    Erik Wang

    Was told the lounge was fully booked but subsequently found out its two third empty. The excuse given was lack of manpower. Disappointed that they lied.

  67. Avatar photo
    buylowsellhigher

    Stayed here for a total of ten nights in October. The hotel is a few hundred meters from the subway, and walking distance to orchard road which is not bad. …

  68. Avatar photo
    Vincos

    OVERALL IMPRESSION: Our visit here was part of a Round-the-World trip which featured 28 Starwood properties…and this was the most disappointing. From chaotic check-in to sub-standard accommodation to swimming pool work-in-progress, this …

  69. Avatar photo
    Deon Lim

    Went for a gala dinner here. Food is okay, but the ambience is a little underwhelming.

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    Jcchen

    Had great experience with my recent stay. Excellent customer service, responsive, and smooth check-in and checkout process. Also, despite some other (older) reviews, this hotel had excellent platinum benefits and recognition. Their Platinum …

  71. Avatar photo
    yath

    I stayed at this hotel for the first time in seven months.
    I like the relaxed atmosphere of this hotel.
    This time, my airplane was going to arrive at around 6 a.m. …

  72. Avatar photo
    SOHMC

    Had a bad laundry experience during this stay. The hotel laundry department washed my new blue Polo shirt into Gray Purple color and put the blamed over Polo shirt poor quality. …

  73. Avatar photo
    History28

    Just finished 6 nights here and enjoyed the platinum recognition of access to the Sheraton Club for breakfast and evening snacks and drinks. I also had a quiet room on the 18th floor with good views of the surrounding area. …

  74. Avatar photo
    Chee Chun

    Sheraton Towers consistently provides a high quality of service. The condition the hotel do need a bit of refurbishment everything else is great. Breakfast spread is very good and offers both local and international breakfast. The service is quick and reliable. The rooms are functional and comfortable for any traveler or family stay. The location is strategic and offers good transportation options.

  75. Avatar photo
    TracyN

    The staff is very hospitable. The staff in the concierge lounge anticipates your every need, from takeaway cups to your favorite drink. The attendants at the front are always prompt to greet you upon your return and your departure. Incredible service bar none.

  76. Avatar photo
    Jackie2678

    The hotel is located close to the subway station which made access to the rest of the city very convenient. The staff were very friendly and helpful although the servers at the lounge need to step back when the customers want to serve …

  77. Avatar photo
    Spiritark

    This property does not seem to recognize SPG much. There were suites available but some how, despite my efforts, I was informed that the best room they could upgrade me to was to a club floor. Couldn’t be bothered by then since it was …

  78. Avatar photo
    leechangman23

    staff are really kind and nice. especially welcoming dest did a great job. room service was also very nice. we got good and fresh foods. thanks. but breakfast buffet service was a bit not good. The dining room staffs had friendly service mind. and resturant environment was impressived. but some food tasted very salty.

  79. Avatar photo
    Izan81

    Checking in was done very smoothly. Good SPG recognition, given 4 pm check out time on the last day. Request for a smoking room was granted. Everything was normal and the same since my first stay here. I did experience some key problem when …

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    rgzap

    The hotel seems to be newly renovated and the service of the staff is really nice. The location is not that close to the shooting belt, Orchard road but it’s walking distance and close to train station. Breakfast at the 1st floor lobby is …

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    SJLee

    The kid enjoy the stay. Room is maintained well. Only draw back is the limited usage of the swimming pool (1 x 1 hour slot per room per day due to COVID-19 measures) which can be challenging to book due to the limited slots and capacity.

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    Vikranth Dharamshi

    A farily bad experience at this hotel. Old style rooms, need an uplift. Well maintained though. Bathroom toiletaries were pretty low grade.

    Worst part was the service for breakfast, their coffee shop + bar and the restuarant.
    I had to literally call out to staff or walk up to them to serve something, ask for menu etc.

    No 24 hour dinning options, you don’t get food after 9:30 pm either restuarant of in room.

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    DanMoorfield27

    This hotel has all the features you would expect from a good hotel, and it is hard to think of any single feature to criticise; the decor could do with a little brightening up, and I did wish the room had a balcony so I could walk in and …

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    GaryYCK

    Made a transit stop in Singapore with another one night stay in this property. This time however is different due to the Covid-19 issue and I must say that I am impressed with the amount of safety precaution taken by the property in-line …

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    Kim Sicotte

    Attended a professional event at Sheraton towers. The venue was really great and the lunch at the restaurant was delicious. My only complain is that it was extremely cold in each ballroom where the talks were happening. It was uncomfortable for that reason. But other than that, I think it is a great place to host such events. The hotel is very well located and easy to get to.

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    Gabriella

    Excellent hotel with great staff, immaculately clean rooms and public areas. The large outdoor pool is perfect for the hot weather year round. The concierge lounge has wide variety of food and beverages and is one of nicest I ever experienced.

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    Matus Tarjanyi

    Standard marriot but overpriced , using mRketing tricks to overpriced breakfast and laundry and food . They offer price reduction in words then its not on invoice . I won’t come next time

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    Tu Nguyen Do Thuy

    Amazing hotel. Very friendly staff. Excellent service and hotel room quality. Large space, good arrangement. All the furniture is well maintained and looks like brand new. The pillows and bed are extremely fluffy and comfy. The bathroom is smell nice and clean. The lighting is great. There are all the necessities, even the hair dryer and iron.
    The hotel is also very convenient since it is only 20′ walking to Orchad road.
    Best choice for both holiday and business trip.

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    Suharyo E. Cahyono

    A bit dated but still considered as luxury, clean and well managed hotel. The staff is warm and helpful. Room facilities work fine.
    During fasting month, they provide in-room early meal (sahur), which is great.
    Been here several times, since 1999 until now (2017), they maintain good services.

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    HanMay

    Pre-upgraded to the suite about 2 days prior check in, welcomed by friendly front desk agent that can told me “Welcome back Mr. Xxx”, so great that she remembered me! Breakfast could be started earlier, perhaps?Lounge is re-opened, but no hot food was served, only canapés, but a great place to chill with friends!

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    Venessa

    My Mum had accidentally misplaced her ring during my brother’s solemnization day on the 22 Feb 2020 around the waterfall area. I am very grateful that you have a wonderful team who are extremely helpful and kind to help out in the search of …

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    Jay

    1.5 hours for one drink and a requested extra chair to put stuff on (additional 30 minutes due to multiple waitresses forgetting after 5 requests). 2 hours for first dish of food. After an hour of eating, ordered a tea which took 1 hour and ordered several times spaghetti which did not come ever till after they told me last orders have finished so I reminded them I ordered it several times over the past hour and then they made a mini one for me… after the final deserts were served.
    Had $2,000+ on my office dinner buffet and none of us have a good impression of service here. All similar waiting times.

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    peliroja spaeth

    The people at the front desk went out of their way to provide excellent service.

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    Victor Vk

    We spent two nites here prior heading to Sydney. Very upmarket and most definitely money well spent. Spock n span. An absolute delight this property.

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    Elfiq Zaini

    Staffs were friendly especially when I had my breakfast at the buffet area

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    Megan Kamphaus

    This hotel and its staff are top notch. The professionalism and courtesies extended to everyone is a small snapshot of my wonderful experience here. My only criticism is location. Dont hold the hotel to this though. Many places are a quick taxi away.

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    Keng Thok Thio

    High tea was too expensive considering scones were dry and had a flour taste. Clotted cream was coagulated . Hazelnut Latte was sweet. Portions were meagre.. standards had fallen compared to the afternoon tea of years gone by .

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    Erin Slonaker

    Stayed here for a week last summer, and it was great location-wise for being a bit off the beaten path but still near to public transit and Orchard Road. The breakfast buffet, while impressive in scope, is highway robbery for price–there is no feasible way to eat enough food to make it worth the money. The rooms are nice, clean, and I had no complaints, but the lack of available ice on the floor is awkward–having to call the front desk to bring you ice every time is too much!

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    RichardfromMiami

    I have been a /guest at this hotel 4/5 times over the past 10 years. The lobby is old and dated , but still nice. The halls have been updated and the /room is very comfortable. The staff at the Club Lounge are superb.

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    tmdg

    This hotel has a good location for a city hotel, very convenient 3 minutes to local subway system which is one of the best ways to get around in Singapore. Also good access to taxis. Good service. …

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    Ren Kai Goh

    We stayed for a night from 29-30 Dec and cannot recommend this hotel enough! The room itself was really comfortable and clean. And the location is only a 10 minute walk to Orchard.

    What truly impressed us was the hardworking staff at Sheraton. While there was a short wait to check in, the process was seamless and the staff were quick and efficient.

    As part of the Klook deal, we proceeded for high tea after we checked in and noted that there were only two staff members serving the customers at the point we were seated. We were served by Mr Kenny Siow. Despite the crowd and how clearly shorthanded they were, we didn’t have to wait long for the food, and he was very attentive and patiently answered our questions about the set. We could tell that it was a busy period, but really appreciated how Mr Siow was sincere and did not betray any of the frustration he was sure to be feeling when met with so many customers at once. From how full we felt after the high tea, it was really a very value for money set!

    We were thoroughly impressed by the level of service that the staff at Sheraton gave throughout our stay. Phone calls to the reception were promptly answered, and our requests were quickly fulfilled. We didn’t manage to get the names of the other staff, but would also like to thank them for making our stay there so enjoyable! Kudos to the staff for their impeccable service even during such challenging times

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    TravellerTaiwan

    Good procedure for dealing with arrival during COVID time. Taxi from airport seemed to know the hotel procedure as well. Made things easy in this difficult time. Hotel is clean, excellent customer’s services.

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    DCTravelHound

    this hotel was just up the road from Orchard Road – and i liked the fact it was not in the CBD (central business district) or in the madness of orchard road – it is right next to a subway station and it is easy to get around the city by …

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    Alexander Chua

    A great place for staycation if you looking for some serenity while still within the town area for easy access to some light shopping with a short drive or 1 MRT station stop away.

    The hotel is still as clean, grand and with cosy ambience. The room is spacious and relaxing whereby you have a mini living room for light work and watching TV without disturbing your love ones when they are in rest – for around the same price you pay staying in other hotels located inside Orchard area. Kids have spaces to roam around and play amongst themselves.

    Food in the hotel is really tasty and generous, whether it is the Breakfast, the ala carte meals or high tea finger food we ordered at the lounge. The mini-waterfall helps lighten up the mood of the guests while dining. The other plus point is the walking distance to one of my favourites local dining location – Newton Circus. A one-stop food center that sells nice local delights like barbeque seafood, satays, hokkien fried prawn noodles, etc. Food standard there is still fine despite pandemic period. Brings back lots of wonderful memories of the early years of having gathering with family members and friends there. Recommended to foreigners or tourists who are interested in knowing and trying the food that the locals eat.

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    Jonny McCormick

    A nice hotel – pleasant staff but the customer experience can be a bit frustrating at times. Took me nearly 25 mins to check in and there was no queue. Breakfast officially starts at 6 but lights are usually off until after 6 as no staff are around etc.

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    Bertramk

    Paid a huge premium for booking in advance. Realized the room was $60 dollars cheaper when another search was made on my check in day. Hotel amenities were slightly old , though decently maintained and comfortable. Staff were polite and …

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    Steve Bonn

    Good hotel with great location near shopping street Orchard and train station (MRT) to get around fast and cheap. Nice pool and gym area. Breakfast is excellent, although it can be crowded. Rooms need updating but are comfortable. High floors toward pool side are best.

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    Anthony Mak

    I had been there twice. The rooms were nice and clean. Breakfast was good. However, when I use the bath tub, there were back flow from sewage below the sink of the bathroom. There was no bad small but the floor was wet. I hope they can fix it asap.

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    Carrie

    I love the room very much because it’s very quiet, the bed is exteremly comfortable and all the personnal are very polite. …

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    nomi

    Service was efficient and genuinely friendly. My suite (upgrade since I am Platinum) was spacious and beautifully appointed. The Italian restaurant in the hotel had wonderful food. The member’s lounge was staffed with people giving actual …

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    KevF

    Great location, attention to detail, large sized, well-kept rooms are just some of the features of staying at Sheraton Towers. But definitely the biggest and their best asset? Their people: the staff and employees are well-trained, …

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    Jon Waland

    For a 5* hotel the main restaurant was pretty poor.

    Group meal was a strange combination – mushroom soup, deconstructed ceaser salad, club sandwich and (cold soggy) fries.

    Buffet lunch not any better. Half crab in the seafood section, but no suitable tools to open. Limit veg.

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    Winter Law (Kuromi)

    We have engaged Valarie to be our event coordinator for our wedding banquet. Last Sunday was our big day! We are so glad that everything is in order and our requests are all catered to. She always try her best to go to the extra mile for us. I think she is very passionate in what she is doing and I am really glad we met her! Kudos to her and the rest of the team including Amin who assisted in laying out my wedding dresses so it won’t be crumpled and helping with our brands barangs very happy with the service rendered!

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    Soh Joon Hoong

    Located next to Newton MRT station, this five star hotel was our first experience. Room is clean. The breakfast served was quite limited but catered to all cuisines.

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    Harchaman Kaur

    I have been here for Toastmasters session and the ambiance, the staff and food is really good.

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    Juz

    Located at the quieter side of Singapore and just a stone’s throw away from train station. The Cabana room is nice and very ‘resort’ feel. Love it.
    Breakfast and lounge were great ; Overall a pleasant and comforting stay.

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    cennas

    The hotel has reasonable pricing, in a city where hotels can be prohibitively expensive, and as an Elite member i receive enhanced benefits, so for me, this hotel represents the best value for money among all the Marriott options in …

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    Anonymous

    i booked one of the Cabana rooms which was very pleasant after being locked up for 14 days. The fact that I could open the window and had a balcony was great.
    Staff is very friendly and forthcoming, rooms are very clean and beds are …

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    Santosh Punagin

    The name says it all. Awesome cleanliness and big rooms. You get the standard setup as expected a iron box with stand which ia indeed really helpful including a good set of handy toiletries. The only blip is limited vegetarian options on the menu.

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    SuperNaturalBC

    With all the negative recent negative reviews, I was pleasantly surprised on arrival. I was expecting noise which would have prevented proper rest after a long flight but instead had very deep quiet. At least the room I was in was away from …

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    Jenny28

    Travelled with my elderly mother in July 2014.
    The hotel was very comfortable with lovely décor and furnishings and a short walk to Orchard Rd. …

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    Benny Poh

    The facility here is not new but well maintained. The buffet breakfast and lunch taste good but same food repeated 2days during my stay so a bit boring for me. Overall great experience.

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    Jenny Lim

    Ambience is nice and cosy.
    Heard the restaurant serves good food valve for money but have yet to try as I was there attending a ceremony.

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    AsiaExpat

    I don’t often write reviews but was prompted after seeing mediocre reviews from other travelers. I used to stay at the Sheraton Towers 5 – 6 times per year but haven’t been back since 2009 due to changes in my travel rotation. Reading other …

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    Juz

    The stay was wonderful. Thank you to all the staffs for making our stay such a pleasant, enjoyable and forgettable one. Even though we could not get an upgrade to suite ( as it was full ), they have make every effort to try their very best to accommodate. Lounge and breakfast were great too, couldn’t have asked for more!

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    Joel Lee

    Not worth having a Staycation here…Only reason it gets a 2 stars from me is that it is near newton food centre and you can dabao the food to your room.

    Checked-in at 6pm, but only 1 room was ready so they asked us to wait in that room.

    Went to the pool to try to book the pool, not available until the next day 5-6pm (we would have to check out by then). There is no system for them to replace no shows (all these bookings done manually) I looked down in the morning at 8.30am and the pool was totally empty! When there should have been someone who booked it….

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    Aaron

    The Stay is good in General, nice Staff. Location is good very close to MRT.

    Unfortunately the hotel is bit old, some facility in room is not good, like …

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    Ian Choi

    The interior design is nice and mature. The place is clean and tidy with signs and digital displays to lead you but just enough to not ruin the vibes of the hotel. It is big and spacious and the toilet is clean.

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    Anni

    Excellent location with just a less than 5 minutes walk to Newton train station which is one station each away from Orchard and Novena. Hospitality from staff is amazing. Though hotel is old, I am surprised that furnitures and things in room are very well maintained.

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    Ajay “Chandan” Thakur

    As the Name Says “Sheraton” it’s exactly it is.
    My stay was dam comfortable and cozy here.
    Haven’t order food and Breakfast, but seems to be good as there was a big oriental and continental buffet setup I saw in the morning.
    Rooms are big and have very good view.
    Rooms have all the supplies tea-coffee, toiletory, Mini Bar, and Drinking Water.

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    Aseena Nana

    The room was okay for the price paid. Like any other Normal hotel. Nothing “extraordinary” to expect. Bathtub doesn’t tempt me. Oh yes , bring yr own coffee packet cause it’s not provided (in room /stated in menu list) if you’re a coffee person like me …

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    Kash Shaikh

    Alvin Tan at the front desk was not helpful at all even though I’m an Ambassador with Bonvoy for the last 12 years and just flew across the world to be here. No elite member benefits.

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    LindaSoh

    This hotel has offered one of the most friendly and easy to deal with customer service. …

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    happyspg7

    Good: The hotel manager and other staff provided excellent service when I was sick and could not get out of bed. …

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    JonSimKokLim

    Did like a workcation at Sheraton Towers mainly due to great location (5mins walking distance to North South and Downtown Line, 1 bus/train stop to Far East Plaza, a couple of bus stops/train stops to main stretch of Orchard i.e. Taka, …

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    Jay A

    Classic hotel in a good quiet location yet near to Newton hawker centre, Newton MRT and Orchard area. Rooms decor and furniture are certainly old looking, however still quite well maintained. Room has a little musky smell.

    Opted for room with shower over shower/tub combined. They have also change their bathroom amenities with lavender scented shampoo and shower gel, while not something luxurious but a welcome upgrade from their previous bath amenities which has a weird faint smell and doesn’t foam very well.

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    Ru

    Nice and cosy place to go for staycation. The staff members are very friendly and warm. They even gave me a cake and lovely card to wish me happy birthday in advanced

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    Paepae S

    Booked this hotel for a staycation and I would also agree that it wasn’t a really good 5 star hotel experience.

    Negative points:
    -old bathtubs with faulty bath plug-even when it was closed the water would still leak down
    -hotel room is dated.
    -pool is small and it looks old. Similar to those you can find in old condos.
    -due to Covid situation one had to made bookings for the pool. Concierge phone line was hard to get to and bookings were full. Yet when I took a peek at the pool in the morning (8-9am) the pool was empty except for a couple.

    Plus points:
    -really good location in town. 7-10mins walk from Far East Plaza
    -good view with greenery, and overlooking the colonial houses.
    -near Newton Food Centre
    -nearby MRT station makes it convenient to get to anywhere
    -staff at breakfast (went down at 8-9am, thank goodness could avoid the queue situation) wore gloves and were prompt in service.

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    Jasmine

    Stayed for 14 days for SHN. The room is spacious and the linens are very comfortable. The staffs are super friendly, I left my necklace in the room and they were very helpful to assist me. Only thing needs improvement is the food.

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    Norm69

    We have lost count of the number of times that we have stayed at this property, we get a pleasant greeting when ever I check in, the front office always advise if the hotel is fully booked and they are unable to offer upgrades. One concern …

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    TedB

    I recently stayed at the Sheraton in Towers in Singapore for 19 days. Everyone, from the doorman, to the front desk, to the dining room staff, to those cleaning my room – everyone was wonderful! The room was comfortable, everything was …

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    Mr Diamond

    Terrible service. Already booked specific upgraded room , call the hotel, they confirmed, it is reserved for me (5d before check in). 1 day before check in, i called back and was told room not available, i need to take different room. I cancel the whole thing

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    Expectans

    Good for subway from airport. Variety of restaurants. Hidden giftshop.
    Reception doesn’t keep record of room preferences and tends to have creative ideas why Platinum guests don’t get upgraded …

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    Mojobaba

    The hotel is very nicely managed with great comfortable & clean room. Hotel staffs are very helpful with my requests. The only drawback is the SPG lounge hour starts at 7am. For guests leaving early for work or airport, they won’t be able to take advantage of this benefit. Definitely would return to this hotel again.

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    JackJack

    This was my second time that I stayed at Sheraton Tower Singapore. I have to agree with some other reviewers that there is no special recognition for Platinum SPG. Last time I was upgraded to Cabana Room by the pool. However, room was very …

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    DPW361

    I have to be honest, and say I was quite disappointed with our recent stay. The room itself was generally as expected (I did use suite upgrades to get a very nice room), however there were several areas where I was really surprised by the …

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    jim1069

    The chinese restaurant is very good and reasonable price and big portion.

    The lounge offer nice light food and nice white wine. …

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    Mohd Nasir Mohd yunus

    It was just after movement control order amd its dissapointed that hotel are limited facilities.. the front office asst murali cannot manage customer expectation and I personally wish to congratulate shilla for stepping up to provide it in terms of arranging “sahoor” despite limitation. Rahman & azman at front door also helpful assist us with directions knowing we’re new in the area and not familiar with the surrouding.. overall its good stay despite few challenges..

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    Angelika Nita

    Super friendly staff. Though the phone service in the room takes a long time, I had a good stay. Clean room with a good view, nice swimming pool. Would definitely come again for a staycay!

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    J Lee

    Bought 2 boxes of mooncakes for different people. When they both shared experiences apparently only 1 box came with the utensils set and packet of tea leaves. Absolutely embarrassing when both boxes are the same as proven on the receipt and the one with missing items was given to the in-laws.

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    Dan

    Overall the stay was pleasant. I am an ambassador, and the hotel treats the loyal customer quite well. But somehow the room wifi is pretty bad, I think this is one area the hotel can improve, maybe change to newer equipments. Inside the room, there aren’t too many outlets for plugs.

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    Kevin M

    Excellent service, nice facilities, rooms are a little bit dated. My last stay was during covid, so some things were limited (breakfast was a la carte instead of buffet and gym/pool had person limits). Gym is nice, good amount of equipment. Pool was also nice. Location is pretty good. It is a couple mins walk to the Newton MRT stop and about 10 mins walk to Orchard area with malls and restaurants. Overall, very nice hotel and service…but for the cost, could use a little updating.

    Returned in mid 2022 and all covid limitations have been lifted. Lounge open, breakfast back to full buffet, no limits on gym/pool etc. My room this time is a little more updated.

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    BizMate

    Have stayed at this hotel a couple of times. The room is pretty average, even considering I as a Platinum member got an upgrade. Anyway it’s clean, the housekeeping did their job very well. …

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    Teik Ju Choo

    Breakfast arrangement is horrible. Waited 20 mins for a bowl of congee but the meal didn’t turn up, had to leave the hotel for business meeting without eating anything. Staff probably understaffed, not attentive and friendly at all. If you are looking for a pleasant stay experience, do not come to this place. Not worth your $$

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    dr. Sayed sujon

    Good Experience in Conference.. Not Halal Certified.. But No Pork or Lard..

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    Neorower

    It was my third stay at Sheraton Towers in less than a year. After a wonderful first stay, my second stay was disappointing but I wanted to give another chance. Unfortunately this stay confirmed my disappointment. …

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    Travelingman

    The hotel may not be directly in the shopping areas but is very close and a short walk to the Tang Plaza shopping area. It is a short walk to the Newton market place if you like local food stands but it is outside. The hotel itself is in …

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    Colin Chan

    Forget the dated club rooms and suites. The best rooms here are the pool cabanas that have direct access and chairs next to the pool. Lots of Bonvoy Elites usually save their Suite Nights to secure these rooms so don’t rely on your Bonvoy status for a freebie.

    The happy hour from 5-7pm at the executive lounge is quite generous with the pours. Service can be a bit slow with the crowds (everyone is an Elite!) but the staff tries very hard.

    Breakfast is blah. Can’t wait for buffets to be back!

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    Pj Lim

    The whole experience was great and enjoyable. We held our wedding last Sunday in Sheraton Tower. Valerie, the sales representative was extremely helpful and responsive throughout the journey. Leon, the banquet manager was very helpful as well and guide us through the evening. There wasn’t any hiccups and we were very well taken care of. All the service staff we came across were extremely polite and friendly. We truly enjoyed our stay and would definitely recommend others. Great job to the service team! Kudos!
    Cheers,
    PJ & JY

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    Amelia Lum

    Staff is helpful. Attended a seminar here. Though they don’t have a nursing room, the staff arrange a room for attendee to use.

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    Joash Narainsamy

    The experience with the Sheraton Towers was fantastic from the check in and everything in between. They were also nice enough to give me a 6am check in without forewarning.

    My room was spacious and very comfortable to work in. The furniture didn’t seem dated to me, but felt classic contemporary.

    Food and beverage options at the hotel are good if you choose to dine in room or at one of the restaurants.

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    matikobi

    Good location in a domestic area, i.e. no shops and restaurants very close by. However, closely located to MRT station and in 15 min walking distance to orchard road. …

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    Marcel Gradidge

    It was a disappointing stay this time around. My room had an awful smell, which was brought to the attention of staff but nothing was done. I had breakfast at the hotel because I had an early flight but was disappointed that the food was extremely cold. The staff were alerted to this and acknowledged the fact. When I brought this to Angela (Duty Manager) she denied this was the case and issued a disappointing reply. You have many other options in this area, perhaps look at these.

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    KurtQ

    Rooms etc all a bit on the old side. Check-in could do with some training as at check-in with my wife they rudely asked if ‘she’ will be staying too? …

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    Mainak Hore

    Upscale place at a very posh neighborhood with Orchard Road at a walking distance. Good amenities, decent views and polite service. Their in-house dining experience was decent but probably better to skip it and try something else instead.

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    Isaac Yee

    Went there for my friend’s wedding lunch banquet. Overall the experience was great. The staff were really professional and responsive to our request. They were really friendly and polite. I loved the burning of essential oils in the toilets.

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    Donal Ngo

    Location is fairly accessible. Just slightly off city center. However, public transport is very accessible as the MRT is very close to the hotel. I went for a wedding function and the event hall is L shaped which is kinda cool. Function …

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    Roland Seh

    Been a long while since I had my dinner here. Came here for a Buffett lunch with my wife. The water feature and garden looks good and peaceful especially while enjoying good food with good service. They had crabs, mini lobsters, prawns as well as some Ngoh Hiang dishes. The sirloin was good as well! The coffee comes free flow and has low fat milk or fresh milk selections. If you drive, the car park is pretty tight so be careful.

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    Chin Joo Chng

    Was there for a wedding lunch reception. Service was excellent but the food was mediocre at best. Very limited parking.

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    Wong kok leong

    Not sure if management change or what, the service value drops dramatically Last time high tea set comes with 2 drinks selections. Now limit to one drink each person, tea is per cup not pot, dont even want to serve water (they charge $3 per pot of warm water ? Meanwhile the tea ordered comes in cup ? )Joke of the yr . Wanted to book for 4 but not allowed, only able to book for 2.
    At the end the lobby lounge not even half full

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    Warren Chew

    I was staying there earlier this week for 2 nights.
    Firstly this is definitely NOT a 5 star hotel. Rating needs to be changed.
    Service, current room standards does not justify the hefty per night charges, more so considering its off city location.

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    Leroy Low

    I ate at The Dining Room, the hotel buffet. The ambience was beautiful with a huge waterfall in the background. It was a pleasant experience, the staff were polite and they were prompt in serving us. The food selection was great with a focus on seafood. While the variety might not be the best, it is still quite respectable. The quality of the food was great. Overall an excellent experience at this hotel buffet.

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    Adah Ahmad

    I always feel welcome everytime I visit Sheraton Towers Hotel. The staffs made effort to recognize us and some even remembered our favourite drinks.

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    ReeneAw

    It was a very last min decision to go for 2 nights staycation on new year eve. The hotel is less than 2 minutes walk from Newton mrt. I got my meals from Orchard Rd, which is very near from Newton Mrt. I borrowed HDMI usb from the hotel, so …

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    Joshua Felix

    I’ve already noticed the service here is poor. The bell hops do not help carry all of your luggage or even offer leaving you tote them half of them around after a long flight. When you have food deliverd via grab for example, they won’t …

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    AmitAgarwal

    Need to improve quality of guest services..for example..you call for laundry..it doesn’t get picked up even after several follow up..another example.
    After in room lunch, called for clean up..it happened next day.. …

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    Jeff

    The staff from Alvin, Shillah, Amrin, May etc all were so kind and hospitable to us during our stay. The service was impeccable and we felt like we were home every time we stepped into the hotel. Food and breakfast in dining room was amazing too. We will miss the friendly smiles and faces that greeted us for 2.5 months.

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    Merissa Chan

    Hotel room and services are excellent. Can easily go around with train station within walking distance. Not so much food and eatery can be find nearby tho.

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    Margarita Hale

    The Dining Room service was deplorable for a 5 star hotel. Expensive ala carte buffet and worst experience. When we arrived at 7pm, Manager in charge says he will order everything on menu for us. However the food was not delivered on time. Welcome drink took 1 hr to come and not all at the same time. They had to ask our order a second time. No water provided unless you pay $9 a bottle. It is an ala carte buffet and we didnt try everything on the list. The seafood platter was good at least fresh. The roast beef although nicely done was tastless, the halibut fish was bland. The 2 slices of turkey was good but had no gravy and a tsp of cranberry. Dessert tray looks good but only nice item was chocolate cake. Only one serving of tea and it came 3/4 cup full and when ask why, said it was for milk but milk and sugar came 15 mins later. Tea already cold by then. Every order placed had to be reminded twice. We didnt order the pasta and it came. When we said we didnt want it the lady supervisor told her staff to toss it in front of us. Is this the attitude to take? The Manager in charge was inefficient, quick to avoid being questioned and all junior staff just clueless. Dessert was served with no fork and we had to use our teaspoon. If this hotel wants to charge this amount for an ala carte buffet they better up their service and ensure the food is served on time. We were there from 7pm to 10pm last night and didnt try everything on the menu. This is the last time my friends and I will eat at this place.

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    SnoopD

    the staff missed that i had SPG status, and once i informed them, they did not try to upgrade me. rather, my room was pre assigned and they didn’t want to change that. everything was sufficient, but i didn’t feel the hotel went above and …

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    Siasosz

    The entire staff was warm, friendly and accommodating, going well above and beyond the level of service I’ve ever experienced from a hotel staff. ALL were so friendly and accommodating, especially Ms Tiffany and the club lounge’s staff. I …

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    dario perenze

    Very good hotel with the best compromise price and quality. It has been renovated in the recent past very well, I don’t like only the architecture style, but this is a mere personal consideration. For the rest is an outstanding Marriott quality and service, no compromise on the level of engagement of the employees

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    Aleman Loquito

    Ordinary hotel in Singapore, that came into the years. The rooms are clean but require renovation. Service and food, as expected in Asia is quite good. Outstanding is the obviously fresh renovated Spa/gym/pool area. 25m pool where you can do real labs is just great.

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    Po Vincent

    Staff attitude and friendliness –
    Room –
    Breakfast –
    High tea –

    The Doorman ( 1st person we met) very friendly. He really made us felt welcome and he apparently remembered the guest who’s staying there.
    Lobby or registration counter – friendly and professional.
    Breakfast – pretty normal hotel breakfast. A few selections to choose from but the waiters/ waitresses there gives breakfast a wonderful feeling.
    High tea – love it. Love the pastries served. The wagyu on the list is a must try.

    The only 3 thumbs. Room is comfy. View wise still OK. Only downside is toilet bowl seem to be leaking water somewhere.

    Overall : Sheraton is a place worthy of staying especially for staycation.

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    Cassidy Chew

    Attended a course there. Had to practise social distancing with dining with seats kept apart during lunch.
    Temperature testing was carried out upon entrance to hotel and upon entrance to the hall where the course was conducted.
    The lunch buffet was nice. There were cold crabs, sashimi, prawns, scallops on shell, french style snail and food from different continents. The desserts were delicious. There were mango moose and chocolate cakes of various variety.
    Will definitely visit the hotel again for another buffet meal.

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    Wan Wen Merrilyn Tan

    Environment is nice, though we didn’t use the dining area, we saw the beautiful landscape outside. We were in the ballrooms, food was generally good though a little salty for me. My family members enjoyed themselves though! Only area that can be improved is the special red carpet that was rolled out. It’s not heavy enough so there are multiple bumps that made people trip on it very now and then. Will be great if a new and better red carpet is invested on!

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    Daniel

    My wife and I had our wedding reception at the Sheraton on 2 Jan 2021. Our main coordinator Valerie was very responsive and helpful which made the planning process less stressful than we anticipated given that COVID-19 had upended all our …

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    Silentspglover

    Hotel was noisy, slightly smelly and definitely overpriced. The bathroom is outdated, and the bath is very small. Location was a walk away from anything. …

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    PuatHwee

    On a staycation with wife for a weekend stay over at Sheraton Towers Singapore. It was a pleasant stay and everything was fine. Perhaps an area for improvement would be the evening cocktails and the breakfast. Due to Covid19, guest was …

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    entertailment

    – Service quality is very low and people are not friendly. No hospitality unlike any other Marriott hotels. (training issue)
    – Room is old and bed smells badly (bed making issue or cleaning issue) …

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    Anonymous

    The staff were courteous and efficient. The room was well maintained and comfortable. The location is excellent – right next to the underground (MRT) and the famous Newton Food Centre.

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    Samantha Liew

    Excellent location with just a less than 5 minutes walk to Newton train station which is one station each away from Orchard and Novena. Hospitality from staff is amazing. Though hotel is old, I am surprised that furnitures and things in room are very well maintained. Can’t recommend enough for families.

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    AlexWei

    The location is convenient. The service of hotel staff is professional and high efficient. Though the facility is old the overall service level is good. The room rate is slightly high. It’s good for business trip but probably a little bit too high for personal or family travel.

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    Sunny1970

    Stayed just one night in this Hotel. As SPG Platinum member I expected an room upgrade however it was not possible. When I checked in, it was mentioned all rooms are booked out but when I checked my spg app , a lot of rooms were available, …

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    Ken

    I did not have high hopes for this staycation since a previous staycation at the Marriott was very ordinary. To say I was surprised is an understatement. From the gentleman who met us at the main door to the receptionist that provided an …

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    Faith Lim

    Stayed for 2 nights over the Diwali weekend. Had some doubts because the hotel was old-school but i’ve read some of the reviews and this is just based on my experience.

    1. Rooms
    Stayed in the Deluxe King Room under the Ten Ten Staycation Deal. Room and bathroom (bathtub with shower) were really clean. Room was spacious enough, had no smell and had a really comfortable sleep compared to my current bed at home. Pillows were quite comfortable but they were too soft as I found myself waking up in the middle of the night with my pillow laying as flat as the mattress. I had to fluff it up a couple of times before I could feel comfortable falling asleep again, but this is just a minor issue. One of the major issues were the knocking sounds coming from upstairs, we were suspecting it was either some really excited people, or some construction works that were happening (we stayed on the 17th floor), lets just say we hoped it was the latter. The stomping and knocking continued on for hours throughout the day. But we couldn’t blame them and it wasn’t happening late at night. So we just shrugged it off and went out.

    2. The Dining Room
    We chose the Breakfast deal during our staycation. No buffet available but they had 4 set meals; American, Continental, Asian and Healthy. For both days, my partner and I chose the American as it seemed the most appealing. For the American platter, you can choose what kind of eggs you would like, for e.g. Omelette, Scrambled, Sunny side up, even poached (comes with toast if you order poached). Just a disclaimer, the omelette is THICC. Like “eating an omelette cake and its a dish on its own” kind of thicc and we were disappointed that there no fillings inside as it would make everything better, even with some onions/cheese/mushrooms would be great. The scrambled eggs looked dry, overcooked and pale, isn’t my cup of tea but luckily my partner prefers scrambled eggs this way so he has no issue. I’d just stick to the usual Sunny Side Up or Over Easy Eggs. The eggs were quite bland but the restaurant provides you with salt, so you can add them to your own taste, but the Hash Browns… would go back to the Dining Room just for their Hash Browns, its flavourful! Most customers around us either chose the American or the Asian. And I’d say, I regret not choosing the Asian platter as it smelled fragrant, even when I was sitting far away from the person who ordered it. Service staff were friendly and always coming to check on us if we needed a refill on our coffee/tea. Decoration and view of the restaurant were beautiful as we were facing the waterfall and koi pond. However, the main breakfast meal took a little long to arrive due to the large influx of people in the restaurant. But the service staff were quick and efficient as they served us fruits and pastries first so we could munch on them while waiting, and they were pretty filling just on its own.

    3. Location
    Did the map say 5mins walk to the MRT? its totally not. Its really just a short walk (minimum 2 mins only) and you dont even have to cross the road. It’s literally just a straight walk from Newton MRT(blue line and red line), which is just 1 stop away from Orchard Road.

    Overall, would I stay here again? Definitely yes. The service at the counter was smooth and quick, I was even given the high floor and late check out based on my preferences stated during booking. Though the building was old, but the hotel has its own image and they have kept it very well throughout the years and you could tell that they have tried to modernize the rooms and hotel as much as possible without losing their “flavour”. Good job!

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    Wong YY

    Went for a wedding lunch. Food was good and the Ballroom layout was conducive too. Location quite near town area which makes it convenient to get to as well

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    Celine Tan

    Had dinner at the Waterfall Cafe. Good service and 15%off for Amex users

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    Hans C

    It’s a simple carelessness, no big deal, but for THE standard of a 5-star hotel experience?
    Pro: stayed here for the 2nd time, loved the comfy bed and nice pool for a leisure swim as usual. Kudos to husekeeping. Cons: breakfast at the dining room was served carelessly. Garden salad was of poor quality, wilted. Cappucino was drizzled with powdered cocoa and spilled all over including the saucer. The glass was not properly cleaned – unacceptable especially at this time of pandemic. Server looks unhappy to serve. But the lady manager on the ground though was pleasing, kudos to her.

  200. Avatar photo
    COC2012

    We checked in on 9/27/14 for one night. We arrived early (before 11:00 a.m.) and they checked us in and gave us a room right away at no extra charge. The evening hors d’oeuvre and red wine selection in the lounge was quite good. There was …

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    Anonymous

    Porter was excellent, very attentive! My check in staff was not hospitality at all! When I arrived the hotel, there is only one staff at the check in counter. I waited on the line patiently without noticing another check-in staff showing …

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    Jovinder Singh

    Had a staycay here in mid Dec 2021. I’m giving Sheraton a low rating because:
    – Bathtub stopper wasn’t working and water kept seeping out
    – TV’s speakers were buzzing with white noise
    – No bidet present

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    Farhana

    Safe entry personnel was warm and welcoming.

    The check in process was seamless and well managed when i arrived. An email was …

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    YI

    Service quality makes up for the run down facilities, and the convenient location (close to Newton MRT station) brings my overall review in positive area. However if the room charge were even a little bit higher, my review would go down in negative area. Equally rooms on terrace / pool level are not value for $$$ at all.

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    ErinG

    I ended up needing an extra night on the front end of my reservation, at 2am, for which I was charged almost double the nightly rate I’d booked for the following 6 nights for that one night in a room that clearly would have gone unused …

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    JayJaySt

    To be very honest, the hotel is rather old but it’s still well maintained and the renovations also were nicely done to parts of the hotel interiors and the rooms. The platinum lounge is one of best parts that I like about the hotel. The …

  207. Avatar photo
    JPang

    Waited 20 min to check in, 30 min for breakfast, no one helped with luggages and opening of doors upon arrival or departure, no one greeted you even if they passed you, basically. There was no room upgrades, or at least not as good as the …

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    kumar pandian

    Rooms are spacious and we’ll appointed. Staff are very helpful and the bar is always fun

  209. Avatar photo
    Rose Chung

    Its a old hotel but well maintain and reasonably clean. There’s 2 minus point, room is quite dusty and the pillows need to be changed. Kept sinking in as you lay down.

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    NewYorker

    Stayed here for 5 nights as part of a biz trip to a few Asian countries. I travel often for work and pleasure. Overall I’m a huge SPG/Starwood loyalist but this hotel missed the mark. First, the location isn’t really near much and the staff …

  211. Avatar photo
    EL (Couch Blogger)

    Hotel is no longer the grand dame it was in its heyday in the 1990s. Architecturally solid and grand but it could look better with a bigger facilities mgt budget. Christmas decors look outdated and lobby bakery looks like those found in budget hotels. Hope it restores basic touch of good taste from the entrance onwards in the near future.

  212. Avatar photo
    Divine

    It was my first time to stay at Sheraton Towers and the experience was positive in all respect. The hotel staff were very attentive and cheerful. My room was spacious and quiet. I ordered in-room dining for 2 consecutive nights and the …

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    Betty Goh

    I brought my sisters for High Tea at the Dining Room. The foods were so so yummylicious n the Ambience 5 stars..Would like in particular to mentioned a Miss Michelle for her outstanding impeccable services!Her Smiles n friendliness will bring me future visit there. Thank you so much!

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    Jtravelasia

    I enjoyed 3 nights due to kind front desk staff (Ms. Xi and Stella) and executive lounge staff (Tiffany and Kate). Very appreciated. The hotel is a bit old, but well maintained. The gym is small, but have everything that I needed. Swimming …

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    TH83

    We recently held our solemnisation and wedding at Sheraton Towers and we would like to give a big thumbs up for the team at Sheraton. Their service was far beyond our expectations and the hotel itself is elegant and grand. …

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    Nav k

    Average hotel, good location. Zero customer service.

  217. Avatar photo
    spatzle

    Transited through SIN and had a one night reward stay. Great SPG status recognition and all room requests were met. I was feeling under the weather and staff graciously brought me up some goodies to get me back on my feet. Room service was prompt although we only had some soup and a burger and they were decent enough.

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    Kesmond Kwek

    I served my SHN at Sheraton Towers for 10 days. The service was as good as it can be. The room was clean and feel spacious with a king size bed. The best part of the hotel room was you get to watch the sunrise every morning. Bed was comfortable with 4 big fluffy pillows. SHN food was OK, nothing special but it is rather unusual that they salt and pepper, tomatoes and chilli sauce were not included when we were served scramble eggs or hot dog or fries..

  219. Avatar photo
    Johnnyboy

    -Check in process took over half an hour when I was given a King room, even though I had clearly booked a Twin room. After changing the room, it had an awful stale smell upon entering. Was moved to the 3rd room, and I was in a rush to get …

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    JH6675

    The rooms are clean and the hotel design and decor is great. Biggest selling point for me is the staff, they are really friendly and helpful and add value to the total experience.

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    Rachel Tang

    Held our wedding here at Sheraton in Topaz and Amethyst Rooms due to SMM, and it was one of the best decisions we made for our wedding.

    Throughout the whole process, our wedding co-ordinator Valerie took excellent care of our needs and provided objective, sincere and helpful advice. The fluctuating covid-19 situation caused much anxiety, but with Valerie guiding us throughout it all, the wedding planning process went more smoothly than we had expected. Thank you Valerie!

    On the actual day, our banquet manager Chao Xian went the extra mile to ensure that the whole event was as seamless and successful as possible. He was well-aware of how nervous the bridal couple will feel and took excellent care of the needs of us and our guests. He was patient and efficient in dealing with the different situations that arose and provided a pleasant experience for everyone.

    Pyio our AV manager was attentive to detail and helped to, together with his team, ensure that all our AV needs were met, resulting in our guests in the other room still managing to feel involved in the event. The whole crew was competent and helped ensure the success of the event.

    Thank you to the entire team at Sheraton for helping to make our big day a memorable and pleasant experience

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    GC

    Good and quiet location. Very beautiful lounge however food wasn’t the best. Room, cleanliness and housekeeping were all good. What really stand out was the top class service received from Ms Kathleen from the executive lounge and Mr Amin …

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    Natalie Tan

    An amazing location with a great views. With Newton MRT Station within a couple of minutes walk, it was easy to travel around. Rooms are clean and the hotel staff were welcoming and friendly.

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    eun28

    The room was not ready yet when i arrived. In the other hand, the guest next to me had already got her key. Yet the front desk staff didn’t give any compliment and most of the staffs was unfriendly, unlike another SPG hotel I’ve ever stayed …

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    JBVautrot

    Upon check in, the front desk told us that there was no breakfast. During the booking or in the confirmation mail, there was no mention of excluded breakfast, so obviously there was no chance to assume that it was the case. …

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    DTSH

    Check-in staff are rather “blase” and unenthusiastic. We booked an exec. club room. Rather cosy and comfy albeit more traditional in design. TV selections rather poor. …

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    Kelvin Lim

    I was impressed when i entered the hotel. The ambience is good, though the exterior do not justify the interior! Good services by the staff! And it is near Newton MRT station!

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    j k

    Having stayed here many times before Covid very happily. Now, service completly deteriorated. No more minibar service in the room (they are empty and are not filled upon request), room service only until 930pm (tereafter you simply get nothing!!! Not even a coffee! So if you arrive late be prepared to grab some drinks and food before you arrive here), asking for the next shop to buy some food, the answer is to get a food delivery app….After own quick research showed that a food court nearby was still open. So seems team is not dedicated to serve customers anymore with good advise, Porter is hardly seen / available, luggage service not available or only after strong request, small outside smoking area next to breakfast room also eliminated (so smokers must exit property and cannot sit somewhere)…

    So all you get is an expensive night of sleep in an old styled hotel. This is not appropriate for a 5 star classification. This is low thrill (like a hostel) at a high price. You can better go to another hotel at 1/3 of the costs e.g. in China Town.

    Will not stay here again neither recommend it to friends. Sad to see such a deterioration. May be a new management has taken over…..

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    Mike46

    We checked in smooth and without any problems, but – as usual – did not get a room upgrade. The rooms are ok, a bit dated, but clean and quiet.
    We were allowed to use the club lounge, but the breakfast served there is very …

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    Michelle1231

    It was my 1st time to get upgrade to Suite after I asked them as I stayed there for quite many times. But that Suite was great & comfortable. I love the refreshment with chocolate. The only thing can do better which is less food variety in buffet breakfast.

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