Review Shangrila Apartments, Singapore 1 Anderson Rd

Review Shangrila Apartments, Singapore 1 Anderson Rd

“Great place to stay! Very nice rooms, facilities and service. Location is amazing and only minutes away from orchard.” or “Very accommodating staff. Took care of everything we need even our trashed that we left. We had a very pleasant stay here.” It is one of the few customer evaluation comments about Shangrila Apartments, Singapore. Let’s read more of this article on Thecityvisitor.com to find out if Shangrila Apartments, Singapore is quality.

Introduction about Shangrila Apartments, Singapore

Here are some fundamental details regarding Shangrila Apartments, Singapore. In terms of , it is generally believed that Shangrila Apartments, Singaporeis one of the best places to choose and trust. It is placed at 1 Anderson Rd, Singapore. Whether you are looking for a place or a service related to , this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 62134600 (+65 62134600)
  • Website: http://www.shangri-la.com/singapore/shangrilaapartment/
  • Address: 1 Anderson Rd, Singapore
Images of Shangrila Apartments, Singapore from stock collection and provided by customers

Detailed information of Shangrila Apartments, Singapore

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Shangrila Apartments, Singapore.

Monday, Tuesday, Wednesday, Thursday, Friday: 06:00 to 17:00.

Saturday, Sunday: Close.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
2.73 km3 minute3 minute2 minute

How to contact Shangrila Apartments, Singapore?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Shangrila Apartments, Singapore via:

Phone number

You can reach Shangrila Apartments, Singapore at 62134600(+65 62134600). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Shangrila Apartments, Singapore via http://www.shangri-la.com/singapore/shangrilaapartment/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 1 Anderson Rd, Singapore if you have any questions or want to try to experience its services.

Shangrila Apartments, Singapore reviews

Shangrila Apartments, Singapore is among the best destinations of in Singapore, and it merits your consideration.

Is Shangrila Apartments, Singapore good?

To determine whether Shangrila Apartments, Singapore is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“5 star apartments with 5 star services! We spent 8 days there and we were pretty satisfied! Huge THANKS to Max, Priya, Kathleen, Nathalie, Hairi and Jazmine!!! ”

“Great place to stay! Very nice rooms, facilities and service. Location is amazing and only minutes away from orchard.”

“Very accommodating staff. Took care of everything we need even our trashed that we left. We had a very pleasant stay here.”

“Great service, great team. The team will go above and beyond to meet your expectations. We had a great time staying at the Shangri-La Singapore, highly rated!”

“We had a wonderful stay and we enjoyed the pool. The apartment is very clean and the staff are very friendly and accommodation especially Vic. The breakfast is sumptuous and lots of food to choose from.”

“Very Friendly and helpful staff. Me and my family stayed there for 4 months during covid crisis. They always went above and beyond to make our stay less stressful. Many thanks to you all”

“Excellent apartment and wonderful service. The housekeeping lady was great. I had a very comfortable stay and highly recommend the property.”

“Customer Service is excellent and the location superb. The facilities are great and the building well maintained. Some of the decor in the rooms is a little dated but overall a great place to stay.”

It has won many reviews from customers on the website, including 263 feedbacks with an overall score of 4.5 out of five-star ratings. Out of those, 85% are positive reviews.

Thecityvisitor.com has provided all the essential information about Shangrila Apartments, Singapore, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Shangrila Apartments, Singapore are not good quality, what should you do?

If you have had an unsatisfactory experience in Shangrila Apartments, Singapore, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Shangrila Apartments, Singapore 1 Anderson Rd

There is a total 263 reviews

4.5 / 5

85%

15%

0%

  1. Avatar photo
    ARUN KUMAR PANDEY PANDEY

    We stayed here in Singapore 2018.Exceptional Aptt.

  2. Avatar photo
    Or chee koon

    Nice service apartment, good concierge services.

  3. Avatar photo
    Takashi Yasuda

    We stayed for 6 days very comfortably.
    Ambiance was grate and house keeping service was also satisfactory.
    Furthermore, we were satisfied the breakfast at the Shangrila hotel as well.

    I really would like to stay again when we come to Singapore next.

  4. Avatar photo
    Sandi B

    Cheap with Great luxary facilities in the apartments and acsess to the Main hotell!

  5. Avatar photo
    Jules Sedgwick

    Every night and early morning there was a water tank running noise that would either keep us awake or wake us.

    When discussed with staff we were told we can move apartments but have to pay for a bigger apartment. Staff seemed to have a lack of care, could not be bothered with us.

    When we checked out the bill was wrong and then they chased me out as I was leaving as they had forgotten to take payment on a few last minute items, those were payment items from earlier in the week.

    Staff were unforgiving, cold and not helpful.

    When we checked in there was an mix up with n our room. They eventually agreed to change our rooms on the Sunday, but again insisting we had to pay, I asked for the difference they didn’t know and said they would confirm the following day.

    We heard nothing and two days went by, Saturday our apartment was not cleaned and we got a call to say we were moving apartments. No one had confirmed a new price or apologies, we refused as we had unpacked and settled in, as no one had contacted us.

    Also we had arranged a pre authorisation as I had left my work credit card in a Australia, every time I was demanded my credit card and I had to re explain the form and the number to your staff.

    Worst stay with the Shangri-La ever, shame as we are back in December and I will look for alternative accommodation.

  6. Avatar photo
    Damian Leong

    Very good service, value for the money. Some parts of the apartments a little bit dated, but then again, see first point.

  7. Avatar photo
    Shoriful Islam

    4 years

  8. Avatar photo
    Charlene Tan

    Visited a client and ordered Food from Room Service. Ordered Chicken Rice and Fried rice. Chicken has lots of fats, little meat. Vegetable as you can see from picture was 1 pc. Fried rice with afew pieces of scrambled egg and strips of raw carrot which i forgot to take picture. Who would add strips of carrot like we sliced for salads? Professional chefs wont give strips of carrot. Only inexperienced cook does that. Critus smoothie taste like medicine. Spoilt my sppetite and i cannot finish the food. It was worst than foodcourt. NOT RECOMMENDED.

  9. Avatar photo
    Mayank Bhura

    Beautiful place. Amazing breakfast buffet and swimming pool. Great security.

  10. Avatar photo
    Renwei Huang

    Quality residences with great perks such as gym access at hotel and tennis court. Beds need to be better, too soft. My brother and I stayed at a 2 bedroom connecting suite

  11. Avatar photo
    ali guo

    The apartment is very quiet, the service is in place, the kitchen supplies are also very complete, the swimming pool is common to the hotel, and the breakfast is very rich, but there are not many halal food. Overall, the big-name hotels have nothing to say.

  12. Avatar photo
    Tony Frain

    Great apartments friendly staff and close to all shops

  13. Avatar photo
    Bruce Evans

    Fantastic accommodation option for our family holiday in Singapore. Well located at the top end of Orchard Rd. A bit of a walk to the train (MRT) but close to the bus stop. Very comfortable apartment with good amenities.

    Excellent dining options at the Shangri-La hotel, as long as you’re not worried about the cost. Plenty of restaurant options nearby and a real supermarket a few blocks away if you want to eat in.

    All round, a great place to use as a base for a stay in Singapore.

  14. Avatar photo
    H B

    Good service apartment near orchard road. Well maintained

  15. Avatar photo
    Sarah Abdul Aziz

    I liked the size of the apartment but the rooms are soooo dated. Time for refurbishment as the cost is not commensurate with the finish of the apartment.

  16. Avatar photo
    Stephen T

    Been there 5 months now and no plan to leave. Well maintained and all hotel facilities are included in rent. It is NOT cheap, but this is Singapore. Staff very helpful, no hidden fees. Home away from home. Great location

  17. Avatar photo
    Angelo Augustus

    The apartment was of decent size, clean and most importantly
    the staff were fantastic. Great service with a smile.

  18. Avatar photo
    D Girgis

    Great location, comfortable apartment. If had a microwave I would have rated 5 stars

  19. Avatar photo
    Subhabrata Ghosh

    Luxury serviced apartment.

  20. Avatar photo
    heshani bogollagama

    We loved the hotel but never the less.. felt some of the facilities extremely outdated.. like the bathrooms and the air conditioning..
    Loved the pool..
    Another note. The access route to the main hotel which has rest of the facilities not accisible during rain

  21. Avatar photo
    Maya Sopha

    Very pleasant

  22. Avatar photo
    Mulla.66

    Good apartment, excellent location, good service, and the parking is very cooperative, and the area in which the hotel is located is calm and an upscale area, but the furniture needs renovation

  23. Avatar photo
    Kham Tran

    Clean and comfortable accommodation with large, well furnished but slightly dated rooms. Notable features were the well equipped kitchenette, dual zone climate control, laundry facilities, excellent pool and quick lifts. Highly recommended for families.

  24. Avatar photo
    小坪則子

    I am very satisfied with the spacious and elegant space. The smile of the staff is also the best.

  25. Avatar photo
    Rushawn Barnes

    Great place we had breakfast included. LOVED THE BREAKFAST. Perfect room for my boys. We has to talk to the hotel next door for breakfast and to use the pool but it was super close.

  26. Avatar photo
    Jarmo Vahtervuo

    Ladies in the reception were very professional and helpful, in terms of the apartment itself, as well as with ordering taxis, etc.. However, the same cannot be said for the male person working at the reception in few evenings and when we checked out.

    First of all, since there were five of us, we needed a bigger taxi to accommodate all five. The answer was that in Singapore, there are no such taxis available, only small ones which carry max 4 people. I was too tired of arguing, and we asked him to order two small taxis. During our one week stay, we did use taxis for 7 people quite often, and the ladies in the reception had no difficulties in finding us big enough taxis, normally in less than 10 minutes. Secondly, when we checked out, this same male person (I think it was the same person), almost messed up our check out completely, by trying to give us somebody else’s invoice and charges. After long discussions, one of the ladies showed up, and cleared the whole thing in a matter of a couple of minutes. But the guy didn’t give up, he was trying a couple of times to make us pay somebody else’s invoice. Luckily the lady working that evening got it right very quickly and ignored the persistent guy. But it was an interesting experience.

    As far as breakfast goes, we paid breakfast for all five persons in advance (@ Shangri-La Hotel). Regardless of this, we were asked a couple of times to pay for the breakfast separately. Not a big deal since the ladies in the reception took care of the problem very quickly, however, one mistake is acceptable, more is not. Also, although the breakfast itself was excellent in terms of food, and the choices were plenty, the fact that it was so BUSY with hundreds of people trying to get food was a bit too much. Luckily we were on holiday and time was not an important factor, but I would not like to have a quick breakfast in a place like that if it had been a business trip. It took ages to get coffee and/or tea. The place was clearly under staffed considering the vast number of customers. Kudos to the staff, they were running and trying their best. Not their fault. Clearly a management issue. Special thanks to the Chinese (?) lady making omelets. She was super fast and very friendly.

    Overall our stay was great. We will come back.

    Br. Jarmo

  27. Avatar photo
    chandrakant shetty

    Only problem Sunday no housekeeping rest all good

  28. Avatar photo
    shanta ghosh

    Our stay at ShangriLa-La Apertments was very pleasant and extremely conveniently. It combines the convenience of a hotel with the freedom of an apartment. I was in Singapore for my mother’s medical treatment and she did not want to eat outside all the time so I cooked quite easily in the kitchen with everything that one needed was there including a rice cooker! The best part was the staff, everyone was very helpful and courteous. My only suggestion is to have a small convenience store corner for a few basic stuff like milk, bread, butter,eggs etc either in the Tower side or the apartment would be very helpful. Overall we had a wonderful experience!!

  29. Avatar photo
    Arjun Patel

    Awesome

  30. Avatar photo
    Jane Ella

    The room are quite small. But free parking

  31. Avatar photo
    Ali Jaleel

    Excellent apartment and wonderful service. The housekeeping lady was great. I had a very comfortable stay and highly recommend the property.

  32. Avatar photo
    Javad Ansari

    As usual, I am happy to stay in Shangri-La Service Apartments. All the staffs and workers all very kind, polite and helpful.
    I have nothing to say but THANKS.
    I would like to thank your colleagues: Ms. Suryani. Mr. Chris as well as Ms. Fazian Ahmad and Ms. Mavis Quek.

  33. Avatar photo
    Tati's Spice Kitchen

    We really enjoyed our stay at the Shangri-La apartments from the 5th-9th March, although our unit was not that modern in term of fixture and decor however it was really nice and clean.

    The breakfast served at the Shangri-La hotel next door which was absolutely marvelous, plenty of choices from local to Western food. The fruits, pastries, dumplings are best quality, champagne was also served during breakfast.

    We were also allowed to use the hotel’s facilities (pool & sauna) and the pool staff were really lovely especially Bernard.

    The only room for improvement is the hospitality of the Front Desk staff, very often we said hello and they could not even bother to answer as they were always busy looking at their mobile phone. They don’t seem to be interested to have any conversation with the guests.

    We will come back another time and hopefully we can see more enganging front office staff!

  34. Avatar photo
    I Taniguchi

    Only available for stays of a week or more, but it looks like a luxurious house and should be visited by multiple households.

  35. Avatar photo
    Gareth W

    Very well located hotel 5 min walk from orchard road and if you are tired and rather have jump on some motorized transport they have a free shuttle bus to and from all shangri la affiliated hotels and orchard mrt station

    When u arrive you greeted with friendly staff and a lavish lobby the koi pond is beautiful

    The hotel it self is a little dated but very functional with loads of room especially two room apartments.

    Beds are comfy and are so family friendly.

    Has full kitchen facility’s and a full size Fridge.

    Free water in bottles supplied daily.

    There is a large two tiered pool with the top half being a semi spa area good for cooling off in the afternoon.

    The kids pools is also perfect.

    Hope you enjoy yourselves here as we did with a family of four kids 3 and 7.

  36. Avatar photo
    mad k

    About 600 SGD per night, I used it for several days with my family of five. It was a clean hotel. At night, there were times when hot water did not come out and rusty water came out, but it seemed that there would be no problem if we changed the time of day and used it.
    Concierge stays 24 hours. There is a morning buffet at the hotel, which is a 2-minute walk away. The pool was on the first floor of the apartment and in the hotel, and the kids enjoyed it. It might have been more fun if they lent me a small ball. There is a gym on the B1 floor of the hotel with equipment. I was saved because I could use the kitchen in the room when eating out was troublesome. There is a supermarket called cold strage near the Orchard Hotel. There was bus to Orchard Station of hotel every one hour, too and was convenient.

  37. Avatar photo
    philip casey

    We stayed for 15 nights from 23 Nov – 08 Dec 18 and everyday was most enjoyable. The reception staff were warm, friendly and knowledgeable and were always most helpful, the apartment was generous, comfortable and well maintained, the housekeeping staff were very thorough.

  38. Avatar photo
    Kailash K Prakash

    Really clean and that were able to provide an early check-in. The staff is very friendly and makes you feel at home. Highly recommended Shangri la apartments for your stay.

  39. Avatar photo
    Hannah Marilyn Michael

    I booked the apartment for me and my hubby for our wedding. Sulastri was very accomodating in arranging the deco and additional stay extension and Laura was kind enough in sharing and advising the room deco ideas to make it a memorable one. Overall experience was exceptionally wonderful from the day we check in till we check out.. from room to the amenities and food as well as the hospitality rendered to me and my hubby its a pleasurable experience. We will definitely be back again ! Family friendly place too !

  40. Avatar photo
    Lyndsey Walker

    We read all these reviews before coming on our first ‘post covid’ holiday outside of Australia.
    The facilities and the rooms were perfect. Clean, useful, and even though we had access to the Resort pool and amenities, we chose to hang out at the pool here at the apartments which was less busy and lovely and clean.
    We have three very active boys, and all the staff and fellow guests were accommodating and the staff went above and beyond to ensure our stay was great.
    Walking distance (4mins) to Orchard, and a very cheap cab ride to Sentosa and Marina Sands.
    So pleasantly surprised, we are rapt with the service and smiles. Five star.

  41. Avatar photo
    stephen harper

    Our stay at your hotel was overall very good , friendly staff helpful with requests , if any improvement could be suggested , i think in this price range , breakfast should be included .

  42. Avatar photo
    Jessica Luong

    Good overall but there were ants around rug on check in, the bathroom did not drain well and there was a musty smell. Plus, power short circuited when we used the toaster in the apartment.

  43. Avatar photo
    MINHAZ ALI

    Good But sometimes reception is very slow and not helpful at all.

  44. Avatar photo
    T S

    The sound above was loud throughout my stay. The laundry in the basement is also unsanitary, and there is no merit other than the size.

  45. Avatar photo
    Till Koetter

    very nice location in a calm area of singapore, whilst walking distance to orchard street with all shopping facilities. very friendly staff, helpfull in any way. good amenaties like free coffee machine in the lobby. design a bit old fashioned but comfortable. nice pool area. the hotel is next door and all facilities are available to the residents of the apartement building

  46. Avatar photo
    Dehane Fletcher

    Once opulant marble bathroom and 70’s decor was once beautiful but now a little dated.

  47. Avatar photo
    Joyce Yi

    Good service. Clean place.

  48. Avatar photo
    Terence T

    A bit tired looking

  49. Avatar photo
    Muhammad Ryan

    Doing a Traffic Controller

  50. Avatar photo
    Goh Kee Hock

    Good

  51. Avatar photo
    muhammad Ari Pragantha

    Clean Room , Laundry machine work very good.

  52. Avatar photo
    SHJ/MS

    Really enjoyed our stay at the apartments. Staff were very helpful and friendly. Rooms were cleaned well. The 2 bed apartment was a little tired in places with some bare wires hanging out of the en-suite bathroom wall. Also the main bathroom shower did not work so well but other than that the apartment was lovely and spacious. We would definitely recommend the Shangri-La apartments and stay there again.

  53. Avatar photo
    Julian Cua

    Rooms and are well maintained, access to main Hotel pool, kitchen is well stocked, and staff are friendly and very helpful! Will come back!

  54. Avatar photo
    shantha chrysostom

    I informed the booking staff Ms Fazian that i was bringing a baby along and was pleasantly surprised to find a beautiful cot for her.

    These are the extra touches that make me stay at shang Apartments.

  55. Avatar photo
    Dhamodharan Ramdoss

    Super

  56. Avatar photo
    Alex Aranchikov

    Great service, great team. The team will go above and beyond to meet your expectations.

    We had a great time staying at the Shangri-La Singapore, highly rated!

  57. Avatar photo
    Rayyan Daniyal

    Nice place

  58. Avatar photo
    FS CORP

    nice place, very good for stay with ur family

  59. Avatar photo
    Dr. Sharad Nair

    Can do better for Shangri-La!!!

  60. Avatar photo
    Marissa D

    Very courteous staff, the amenities, ambience etc make your short stay pleasurable. For fitness enthusiasts their gym is in the Hotel property which is just a 5 min walk through the property. The food at their hotel restaurant and in-room service is rather enjoyable . Orchard road is about 7-10 minutes walking distance. One could alsa opt for a shuttle service that leaves every hour. Would definitely recommend Shangri-La Apartments to my friends.

  61. Avatar photo
    Ting Banday

    We had a wonderful stay and we enjoyed the pool. The apartment is very clean and the staff are very friendly and accommodation especially Vic. The breakfast is sumptuous and lots of food to choose from.

  62. Avatar photo
    Azeez khan

    Beautiful environment. Lovely place to spend a holiday.

  63. Avatar photo
    Capt.Sydney De Silveira

    It was my wife’s Birthday and we had a fabulous7D/6N stay at the Shangri-La Apts. The staff was very welcoming and they extended us with warm hospitality all throughout our stay. The Apts were classy, clean and a living well defined! The location is ideal and within the walking distance from the famous shopping district “The Orchard street” I should say my wife enjoyed it to the most. The staff was very helpful to every request viz., arranging a taxi, providing tourist info and placing reservations at restaurants for fine dining etc etc. Our stay at Shangri-La Apts was memorable and thanks to Ms. Laura for arranging a bouquet of flowers and a cake to surprise my wifey on her birthday. We felt very special and homely. The location is very safe and the security during our stay was just amazing as USA President Mr. Trump was also staying at this hotel. It was a wise decision to choose the Shangri-La for our Singapore Holidays.

  64. Avatar photo
    Shannon Tan

    Nice environment

  65. Avatar photo
    이영선

    It was clean, very comfortable and the staff were all friendly.

  66. Avatar photo
    Ирина Петрова

    Very comfortable, like at home. Good kitchen equipment. Large room and bedroom. Clean and comfortable. There is a swimming pool, but you can go to the main building, where the pool is very large. I definitely recommend the apartments.

  67. Avatar photo
    Vinny Wu

    our stay at Shangri-La Apartment was good. I have nothing bad to say about this trip.

  68. Avatar photo
    Jacqui Wilkinson

    Great place and location

  69. Avatar photo
    Pritish R. Shah

    Vignes, The Front Office Manager was Promt and Good.

    Housekeeping needs to be much more Promt

  70. Avatar photo
    Julie Nebreja

    Having work there..

  71. Avatar photo
    aki hash

    The breakfast has sadly gone bad and the selection has been reduced. It used to be worth paying $50. Now it’s below the convenience store lunch box.
    No raw vegetable salad. No freshly cooked white rice. A little vegetable juice.

  72. Avatar photo
    Ronita Paul

    It was easy check-in and check-out. Staffs were all very friendly and helpful.
    Only the microwave is a bit old and not easy to operate.
    Thank you Vannessa and Lynette for all the kind arrangements.

  73. Avatar photo
    LIN YING HONG

    Very good place, nice

  74. Avatar photo
    weifang wang

    very good

  75. Avatar photo
    eunkyu choi

    Too many ants and cockroaches.
    I stayed here for 14 days
    The room I was initially assigned (0213) smelled of old furniture and carpets, and the floor was low and the lighting was poor, so I requested and moved to a room on a higher floor (0609). I was embarrassed to find it, and the war against ants started the next day.
    The residence is too old and feels poorly maintained. If you are going to live for a long time, I recommend that you don’t be tempted by the name Shangri-La and look for other residences or hotels.

  76. Avatar photo
    Arman Furqan

    Very good.. and recomended..

  77. Avatar photo
    ASHU ASHU

    Superbly coordinate by hotel staff

  78. Avatar photo
    rene

    Everything look so dated. No bath robe, slippers.

  79. Avatar photo
    Shabbir Turabali Potia

    Excellent friendly staff, especially Bryna

  80. Avatar photo
    Philippe Mazza

    Excellent location, property and proficient staff. Great place to stay in Singapore.

  81. Avatar photo
    Carya Bhadra

    Clean, nice

  82. Avatar photo
    C 12

    Chic service apartments with equipped kitchen for business travellers of medium long stays. Near to Orchard Road shopping hotels & dinning. Shuttle service to MRT. Free wifi. Friendly cosy comfy ambience.

  83. Avatar photo
    Andrew WLittle

    Your management team have been very kind and understanding and my stay was excellent thank you

  84. Avatar photo
    Fahim Kader

    Found a cockroach in the kitchen.

    There was no Do Not Disturb/Make Up My Room sign in the room.

    Room to Room phone connection was very poor, we could never communicate with our friends in the other room.

    A microwave is more useful than a grill-oven; we only had the latter. Which made heating baby-bottles a challenge.

    However, since we were mostly outside, we didn’t bother to let the hotel staff know.

    Bathtub felt like it could crack under my weight at any moment.

    Overall, it was a great stay in classic hotel in a fantastic neighborhood. The rooms were lit exceptionally well and the staff were very helpful – kudos!

  85. Avatar photo
    Firdosh Mahuwawalla

    Very good apartments

  86. Avatar photo
    Badvel Sudharshan Reddy

    Apartment was good but I felt services we’re very poor for the level of shangrila
    I think you people can improve a lot

  87. Avatar photo
    william ong

    Nice, friendly Staff,
    walking distance to Orchard Road

  88. Avatar photo
    Oleg Samoletov

    The apartment is already a little old, it needs to be refreshed! Yes, and the staff by local standards, as it is strange to the guests.

  89. Avatar photo
    Nhat Tu Tran

    Very Nice appartment.

  90. Avatar photo
    Ivan Brekalo

    Fantastic accommodation. Spent 10 nights in a 2 bedroom apartment with 3 young kids and wanted for nothing. Location makes for an easy walk to Orchard road for food and shopping whilst the apartments themselves had great beds, space an aircon, even if the rooms were slightly dated. Complimentary use of the hotel pool and facilities make it a brilliant resort. Will definitely return.

  91. Avatar photo
    Bruce Yee Lam Lee

    The staff were well trained and helpful. The apartments had a nice residential feel. We liked the location and the free shuttle to Orchard Rd. Access to the hotel’s facilities was also great. The apartments however need to be refurbished. The sofa and two armchairs in unit 03-04 need to be re-sprung. The bathroom was also small and dated. The kitchen was well equipped. The two small bottles of water should be replaced with a simple water dispenser. Apart from this, our overall stay was comfortable and relaxing. We are not sure if Housekeeping missed cleaning our apartment because of the 5 nights that we stayed, we only have cleaning 3 times and once, they came almost at 4.30pm! Breakfast at The Line was a good selection, but the place gets very busy and the tables are closely packed. The staff do their best to be alert and attentive and that made up for the noise, hustle and bustle.

  92. Avatar photo
    Lakshman Peiris

    The staff have been doing their best to provide the best service they possibly could during this difficult period. We appreciate and acknowledge their commitment.

  93. Avatar photo
    عبدالرحمن عبدالرحمن

    A beautiful place by the sea, a beautiful fish restaurant

  94. Avatar photo
    Aiman Stark

    The apartment is spacious, it has all the cutleries, plates, microwave, thermo pot even cooking hob if you want to cook. The service is great. Their staffs are really friendly and helpful. The location is quite near to orchard road. Shuttles are available to send you to the malls or mrt. Highly recommended!! The only down side is the apartment is quite outdated.

  95. Avatar photo
    Yuwa Hedrick-Wong

    excellent service, good location, access to hotel facilities brilliant; but had bad luck with lack of hot water in my first apartment (got moved to a different apartment with better hot water supply after I complained to the staff)

  96. Avatar photo
    Darryl Jordan

    Very nice apartment. Friendly staff. Great location.

  97. Avatar photo
    eugene goh

    Fantastic location! Spacious rooms. Excellent service as expected at every Shangri-la

  98. Avatar photo
    Amal Mankad

    Clean and big rooms. Good ambience. Nice pool. Good to stay if you get a good deal. Centrally located so helps moving around Singapore.

  99. Avatar photo
    hang lim

    very good

  100. Avatar photo
    Anssi Atterby

    Very nice apartments and a good pool outside and very nice and helpful staff

  101. Avatar photo
    Janet How

    Stayed here during CNY and we are very happy! Overall a good experience and value for money considering the Shangri-la brand. Good sized 1-bedroom with spacious living and dining area, sufficient for 2 adults + 4yr old in the king bed, and 1.5yr old in the cot provided by the apartment (booked ahead). Comes with bathtub, and note that the showerhead is fixed to the wall, beware. Starhub cable tv in bedroom and also in living room, great when you need to separate the kids and adults. Lovely and simple reception lobby with a driveway for safe pick UPS and drop offs. A business centre with computer+printer and a professional bean-to-cup coffee machine is free to use next to reception at lobby. Major downsides include overwhelmed staff and service due to the crowds at breakfast at The Line and The Waterfall cafe; and housekeeping strictly 9am to 6pm, so they can’t arrange any service outside these hours even if there was an ‘accident’ and need sheets replaced, or carpet cleaned, and the like. The apartment is slightly outdated but well furnished and location is quiet. There is a decent pool and baby pool just at the ground floor with loungers and towels. A set of common-use washer and tumble dryer is located next to the lifts, for DIY laundry at no cost; just bring your own detergents. Additonal advide for those with young kids: Download ComfortDelgro app to call cabs easily as they are commercial/public transport and doesn’t need car seats; note that it is illegal for Uber and Grab drivers cannot take young kids below 4yrs unless they have car seats.

  102. Avatar photo
    Kinjal Shah

    Service is average; apartments are decent – they need new upholstery.

  103. Avatar photo
    Warren Seen

    These apartments might carry the Shangri-La name, but that’s where the similarity ends. First impressions were good at reception, and staff were polite and helpful upon checkin, however the apartment was quite disappointing.

    “Tired and shabby” would be the best way to describe our impression, nothing short of a full renovation is due here. Furniture, cabinets etc are showing signs of wear and tear, the apartment had a temperamental aircon system which was noisy and impossible to set to a comfortable level, we had poor quality beds, and only two different, equally flat pillow types were on offer. The bathrooms appeared clean enough, however when looking closer in the shower recess, it was clear that there was black mold in the grouting as well.

    Common areas were grubby, black mold was evident around aircon vents in the hallways, and there were signs of past water damage/peeling wallpaper in the corridors.

    Having stayed in a cheaper serviced apartment directly across the street, I would simply not recommend Shangri-La apartments to anyone wanting to stay in this part of Singapore. Sure, you might get access to facilities at the main hotel, but this doesn’t make up for the sub-par room experience.

    Long story short: Lift your game, Shangri-La. I expect much more for the amount we paid for this stay.

  104. Avatar photo
    Colin O

    Convenient location a little off the Orchard path but still near enough. Relatively quiet as a result. Facilities and building are starting to show their age – scuff marks, wear & tear, looking weathered. Time for some updates & renovations. Parking available for guests. Swimming pool for the kids.

  105. Avatar photo
    West Horse

    Everything works like they are supposed to be and this is the best most travelers could hope for. Other than that, the rooms are spacious. We all have our own “corners” when back in the apartment and we will stay again the next time when we are in town.

  106. Avatar photo
    Asha Wijeyekoon

    Beautiful apartments. We missed having a small bar/coffee shop on the premises. The glasses and cups had not been washed till Yoke Kieng got back. Maybe some of the cleaning staff were on holiday

  107. Avatar photo
    shashidhar reddy

    Loved the aprts. Bed was comfy and hotel staff were very helpful.

  108. Avatar photo
    TheDogPath

    recommended
    it’s good that there are buses that deliver to orchard.. so you don’t have to walk

  109. Avatar photo
    Gaurav Bharuka

    We should be informed before booking about no HK during weekends and PH. I dont remember being informed while Check in also about it, but anyway while Check in I have almost no option to change my mind as the booking is paid in Full.
    its Very disappointing to come back to an unclean room and bathroom after a day of hard work. I dint expect this from Shangrila Brand.

  110. Avatar photo
    Jeff Wong

    the interior is very dated and maintenance is lacking as i found the cupboard door falling off when i tried to open it.
    I was also shocked to find the self service clothes washing and drying area to be wet as water is leaking from one of the washing machine.
    Honestly, for the price charged there are so many better options in Singapore.

  111. Avatar photo
    John Wayland

    5th time Shangri-la and 3rd time service apartments. One of the best in Singapore.

  112. Avatar photo
    ninaad desai

    We stayed at Shangri-La for a week, family of three including a 4 year old, and had the best time. The 1BDR apartment we stayed in was perfect size and was equipped with all the amenities we needed. The daily cleaning service was super efficient (its nice to come back to a clean place after touring around the city).
    The staff is very nice, warm, friendly and super courteous. All our queries, needs and wants were met with utmost care. Chris at the front desk checked us in and checked us out with a warm smile and grace. Our request for early check-in was honored graciously.
    We look forward to yet another vacation with Shangri-La family.

  113. Avatar photo
    Trip.com Member

    Convinced! Absolutely awesome ho …

  114. Avatar photo
    Derek Tickner

    Very clean and well maintained. Staff extremely helpful and courteous. Well priced and convenient location

  115. Avatar photo
    Jason Enright

    Nice location for an easy UBER around the city. We stayed in a 3 room apartment that includes 3 bathrooms. Free coffee machine at reception. Pool is great for small kids.

  116. Avatar photo
    JeanClaude Branch

    A superb accommodation to go with kids. The rooms are not up to date but they are well maintained and very clean. The main attractions are the access to the hotel facilities next door. (In my opinion the best pool in Singapore). And the excellent kids and gym facilities. Also the location just off orchard rd is also very handy. There is a supermarket about 5 minutes walk which is helpful.

  117. Avatar photo
    Sanjay Gupta

    A home away from the home with all amenities of a five star hotel.
    I cherish the stay with family having living area and dinning area separately. Wee maintained apartment with excellent housekeeping.
    Warm welcome by Laura, every query answered by Chris and courtesy meeting by Mavis.
    I appreciate and Thanks to All.

  118. Avatar photo
    Shawn Liao

    quiet location next to the city.

  119. Avatar photo
    mav phlaw

    Pleasant and Friendly Staff

  120. Avatar photo
    morgan tyler

    We spent a week here. Breakfast was well worth it! We had it twice during our visit. The staff are so attentive and kind. My boyfriend requested Rose’s and they made it happen despite Rose’s being difficult to find in Singapore. The Apartments are a short walk to the MRT. The health club and pools are both very nice. We had a great time staying here.

  121. Avatar photo
    Ming Hsu

    Overall my stay was ok but a little disappointing. I requested foam pillows before coming on expedia but didn’t get it . I”m allergic , when I called at night to ask them to check no one did. I didn’t get any until the next day. I found that there were no glasses in the kitchen, no slippers. hardly any amenity or welcome basket. For a brand as famous as Shangri la this is a bit disappointing.

  122. Avatar photo
    Sean Lee

    Nice quiet service apartments

  123. Avatar photo
    alex Piniram

    nice to visit

  124. Avatar photo
    Dipesh Phagami

    Is heavenly place to stay. …

  125. Avatar photo
    Evy Novita

    This is our second time staying here and so far we had a pleasant experience. All the staffs are super nice and friendly. Especially Mrs. Jameela and her team were very helpful to us. Great location, spacious room, comfy bed, clean and neat. The Shangri-la Apartment is our favorite place to my whole family. Even my son always asks to stay here when we talk about Singapore. Will go back for sure!

  126. Avatar photo
    Bratz Z

    Nice appartments good location nice staff and beauti breakfast buffet

  127. Avatar photo
    John Waterfield

    It was like a home from home with all the freedom to come and go as we pleased. The staff were excellent, kind and very helpful. our cleaner couldn’t do enough for us and always with a smile.

  128. Avatar photo
    KG

    Spacious apartments

  129. Avatar photo
    Almira Malone

    Enjoyed staying at Shangri-La Apts. Although the road was blocked due to the US President visit, the taxi was always there when needed. Very nice rooms and location. Highly recommended.

  130. Avatar photo
    Chia Meow Hiang

    It is nice place to stay for it near orchard road and it is a quiet and it link to Shanghai hotel where there a good swimming pool for young children to play . My grandchildren enjoy staying there. It much better yhan staying in a hotel.

  131. Avatar photo
    Philip Kavalam

    Very good food, amazing staff and nice ambience

  132. Avatar photo
    laure dahmane

    Top top ….. luxury and benefits too. All the staff are very caring.

  133. Avatar photo
    Deric Bautista

    Decent place to stay

  134. Avatar photo
    Tjong Bun Kiong

    Spacious Room but need new furhish

  135. Avatar photo
    Manish

    Great location, Amazing Device and Amenities… great extended stay apartments. I prefer it to renting an apartment to stay in Singapore

  136. Avatar photo
    Luisa Camargo

    We loved our stay at the Shangri-La Apartments. The apartment was spacious and very well equipped. The staff were very friendly and helpful. It was great to be able to access the hotel for a change but there is really no need to go as the pool at the apartment was awesome. We can’t wait to go back.

  137. Avatar photo
    hoelian how

    Very well maintained prooerty. The staff were excellent and gave exceptional service. They were knowledgeable.
    The DIY laundry was in excellent condition, so were the computer and printer. The self service machine for coffee was fantastic too.

  138. Avatar photo
    Kyriesa Virginia

    really like it, clean and comfortable and the room is quite large with a green view.

  139. Avatar photo
    S Q

    Excellent service. Oasis in town

  140. Avatar photo
    Nor'Aini Mohd Din

    We stay here for almost a month . Staff are kind, friendly and helpful. The rooms are nicely done and very comfortable to stay in..

  141. Avatar photo
    Elthem Kabir

    Exceptional 5 star service. The apartments were clean, hygenic and well equipped. The Staff took care of all special requests. House Keeping, Room Service , Maintenance and the most helpful Front Desk Team were superb.
    The Public area were well maintained. The COVID protections were well observed. Overall, the best service Apartment in Singapore!

  142. Avatar photo
    Mohammed Jabbar

    We were impressed by the warm welcome by the reception people. We had a comfortable stay and got good service through out our stay at Shangri-La Apartments, Singapore.

  143. Avatar photo
    Ellen Guo

    5 star apartments with 5 star services! We spent 8 days there and we were pretty satisfied!
    Huge THANKS to Max, Priya, Kathleen, Nathalie, Hairi and Jazmine!!!

  144. Avatar photo
    marc slaats

    Overall experience was good
    Carpet floor covering in bed room is not my favorite because of hygiene.

  145. Avatar photo
    Jenny Yao

    Great place to stay! Very nice rooms, facilities and service. Location is amazing and only minutes away from orchard.

  146. Avatar photo
    ashutosh shah

    Good option if u want to stay close to Orchard road.

  147. Avatar photo
    Jennifer Van Wegen

    Fabulous location, staff, facilities. Will stay there again and recommend it.

  148. Avatar photo
    Jason Jason

    Grand but running old

  149. Avatar photo
    Edmund Lam

    We really enjoyed our stay, your staff did amazingly well to keep us comfortable and happy. Our only complaint is the shuttle service, its a little too sparse and the timings are not conducive. I understand that perhaps demand for the shuttle didn’t seem strong and that management may find little reason to improve it. But sometimes its a ‘chicken and egg’ problem: if a service is not comprehensive nor useful enough, your guests won’t see a point in using it.. =P .

    But, going forward, perhaps you can explore an ‘on demand shuttle scheduling’ scheme, where perhaps you can have your guests place requests a day in advance, for several pre-set shuttle slots through out the day. That way, you can better cater for your guests needs, while also optimize your shuttle scheduling. Note that this might give you an edge over the other service apartments nearby, that are better situated along Orchard road.

    Other minor things: Kitchen was great, useful and well equipped, but perhaps a microwave might be more useful than an oven. =) Bathroom was clean and a good size, though the shower water supply occasionally lapses in our apartment (for about 2-3 minutes, after flushing the toilet). And perhaps the complimentary shower gel and shampoo could be improved a little. =)

    That’s all. After all I mentioned above, there is really nothing else we were bothered by. We truly had a wonderful time at Shangri-la Apartments!

  150. Avatar photo
    Asad Norouzi

    A very nice & clean accommodation

  151. Avatar photo
    Guillaume Marcilloux

    I really appreciated the services provided by Shangri-La apartments and the friendly atmosphere developped by the associates, especially Habri and Nuriny. Also very much appreciated the friendly mood of the lady in charge of daily cleaning at level 7.

  152. Avatar photo
    H S Narula

    Very comfortable accomodations, well equipped,

  153. Avatar photo
    Kamal LH

    It was tough time when I entered in the apartment with my 2 small kids, as Covid-19 situation was really critical. But thanks to all management team in Shangri La, they really took good care of my family. Service was really good, specially room service and housekeeping staff. They were very helpful all the time. We spent there almost 9 months, and would love to come back again in future. thankyou again.

  154. Avatar photo
    张传亮

    comfortable

  155. Avatar photo
    Gopal Kishore

    The location is amazing, right in the heart of Orchard Road. The staff and generous and courteous. Its also definitely wry good value for money. Would highly recommend it.

  156. Avatar photo
    Rishikesh Korivi

    The staff Habri, Nuriny, Priya, Viknes and gems. They have become like my extended family and people I’m fortunate enough to regard as friends.

    The apartment is made of people, and has a human touch. Can’t wait to return

    Thank you SA Team.

  157. Avatar photo
    Li Bian

    I really enjoyed staying there. The front desk at the lobby was extremely helpful and friendly. My apartment room had everything I needed.

  158. Avatar photo
    Ojus Sharma

    Very spacious. Asked for extra mattress and it was provided. Well stocked

  159. Avatar photo
    NAVEEN CHAUDHARY

    Very Nice & Well Educated Staff…Good Pace for long stay….

  160. Avatar photo
    Greg Tiongco

    Lovely stay

  161. Avatar photo
    Sivananthan siva

    good place to stay in singapore

  162. Avatar photo
    Andrew Trotter

    Very comfortable and high quality apartments. They are older but still very nice. Kitchen has everything you need, use of the laundry was most helpful and the pool area fantastic. We didn’t feel the need to go over to the Shangri La hotel it was so nice. Had a great stay and the staff were fantastic, thanks

  163. Avatar photo
    Anders Lundholm

    Great staff and friendly support. The facilities are a bit dated.

  164. Avatar photo
    Tae-Wan Kim

    Friendly staff members, clean and spacious room, good location and shuttle service.

  165. Avatar photo
    Megan F

    Fantastic reception and service staff- very professional, super helpful, warm & very friendly. The hotel is in a quiet location up a leafy hill – an easy 10 minute walk to Orchard Rd- or you can use the convenient hotel shopping shuttle – to the Orchard MRT and the Takashimaya Shopping Centre – on the hour from 9:55am to 7.55pm. I selected this hotel based on other great Google reviews, yes the hotel apartments are slightly tired but they are spotlessly clean and extremely well cared for and serviced- I loved how quiet the hotel and location is, very boutique in fact, without the masses or the bland Holiday Inn type of experience- you can be the only person in the main reception area, the lifts, the corridors and the swimming pool area. Peace and quiet in an elegant yet cosy environment will be key to your stay, it’s the perfect spot to relax and unwind before you hit the shopping malls or tourist attractions of beautiful Singapore. Shangri-La Hotel Apartments are simply brilliant- I’m already looking forward to making a return trip in December. I do suggest you include the buffet in your apartment package, it is a pleasant 2 minute walk past the tennis court to Shangri-La Hotel foyer, take the escalator down to the Line Restaurant – fabulous selection of wonderful international food with fast, friendly and highly professional service. Loved the free wifi with fast connection speed.

  166. Avatar photo
    Mike Shama

    Decor is dated but it’s ok. They knew they were going to have construction with drilling but didn’t inform the guests when booking, and so we have had the building shaking under us for days. The truly disappointing thing is that they lied to us and assured us it would only be 1 day of drilling.
    If you have stayed in the Hotel before expect a far reduced experience in the Apartments. On the whole it’s ok, just rather rubbish being lied to repeatedly and spending decent money on an experience that has the teeth-shaking to the noise of jackhammers and drills.

  167. Avatar photo
    Mary Nguyen

    Great customer services and housekeeping.
    Appartment with 3 bed rooms and 3 beds was accommodated 5 of us very comfortable. Our unit is little out date, need to update since your rank is 5 stars apartment hotel. Bottle water & coffee 24/7 was the best
    We will come back and will stay @ Shangri-La apartment hotel again.

  168. Avatar photo
    中井徹

    It was hard to use because the shower was fixed

  169. Avatar photo
    Fitri Yani

    This place verry nice and i feelling confortable stay here with my bf..good staff and kind..and room clean and i can cooking anything what i want..and kichen set very complite and easy to me fine item for cook.. …

  170. Avatar photo
    Zurab Azmaiparashvili

    All my big family ( my wife and me, our kids and grandchildren’s ) like Singapore very much and always are happy to be there, but without good conditions life is not so nice! Shangri La is giving excellent conditions and we love it!

  171. Avatar photo
    Simone Knych

    great place to stay and great service

  172. Avatar photo
    Alejandro Paz

    Please note we went to Shagri-La Residences, so my opinion/input is on it. Overall this was an absolutely fantastic stay, we were almost a month at the Shangri-La Residences (since there was a leak before we checked in at our Apartment). The residence was super nice (3 bedrooms around 150 sqm/good size kitchen/good bedrooms), cleaned every day. super fast WIFI 6 and very nice facilities (pool/gym). The best parts though were 1- the service, best in class one, within the first day everybody got to know our names and constantly providing genuine help and 2- leveraging the facilities of the Shangri-La Hotel which are awesome (pool, gym, tennis, restaurants, children aquapark, children playground, etc, etc, etc). This is really a 5+ star place.

  173. Avatar photo
    GhastGamer Pro

    good apartment

  174. Avatar photo
    Clare Crouch

    The master bed was very hard and the hot water ran out very quickly

  175. Avatar photo
    Thomas Lim

    All staff were very friendly and efficient… from front desk to reservations

  176. Avatar photo
    Zaidi Zubaidi

    Nil

  177. Avatar photo
    Ayaz Lavingia

    Efficient, good service – no issues.

  178. Avatar photo
    Heidi Fraktman

    Service: very good. Cleanliness: poor. Food: poor.

  179. Avatar photo
    Charli R

    All the staff was polite and helpful. Our stay there was very relaxing and fun. It was pretty close to everything. Walking distance to malls. Felt safe neighborhood. The pool and gym was clean and large. I’d definitely book there again if I ever go back to Singapore.

  180. Avatar photo
    Bassam Ababtain

    My experience was good
    Positives
    1-Great location
    2-Nice staff
    3- good for family
    4- Nearby Orchard Road, shopping malls and restaurants
    5-wonderful Swimming pool for kids and adults
    Negatives
    1-Room service is bad

  181. Avatar photo
    Aditya Naik

    The 3 bed house

  182. Avatar photo
    First National Real Estate Broome

    We had a wonderful time at your apartments. The location was fantastic, loved the ability to use the facilities next door, the staff were friendly and the rooms were a great size. The only thing we didn’t like were the pillows

  183. Avatar photo
    Sue Malkin

    We had a very lovely stay at your apartments. We thought they were well furnished and enough space for us all. We liked the pool. The provision of free laundry facilities was an added bonus with a small family with us. it is also good that you can use the hotel facilities. We would recommend to friends and family.

    The list of amenities on the web site though needs to be more explicit as it is not accurate. We were spending all of Christmas and New year with you and thought we would have a DVD player in the room to entertain the children on occasions. When we enquired about this we were told we should have booked in advance. No information was provided about this. As my booking of the apartments was made 10 months in advance of our holiday I would have reserved a DVD player if I had known I had to. When enquiring about this the day after our arrival I was told they were all booked out and nothing could be done. A little disappointed with this response.

  184. Avatar photo
    Anant Goenka

    Dear Shangri-La Team,

    I would like to thank you for your efforts to make our stay enjoyable last week. We have always associated the Shangri-La brand with a premium experience. The property is ageing and is a bit rough around the edges, but 3 events really stood out —
    1. We had requested an early check-in and got an email back saying that our request was subject to availability. On reaching the property we were told an early checkin would mean being charged for an extra day, eventually we were charged for 1/2 day.
    2. We called the front desk where we could get ketchup, they said they stock and sell basic groceries. We were charged $5 for the ketchup and $9 for the delivery to the room from the front desk.
    3. Sunday Breakfast – its a busy day as the locals too like to come in for the experience, plus there was an event at the property the weekend we were there. But to constantly push us to move to an alternate location was not in the right spirit. What made it worse was the suggestions came after asking our room number and ascertaining we were in the apartments and not the main property.

    I really hope the above were just gaps in what is otherwise a high standard at Shangri-La. But the experiences made us feel like guests at an American hotel brand where up-selling is a part of the business model.

  185. Avatar photo
    Fadly ebrahem

    Google map doesnt show correctly

  186. Avatar photo
    Dimitri Niessing

    Nice structure; very good service; rooms not perfect proper

  187. Avatar photo
    Yas W

    Every Time and anytime excellent hospitality and responsiveness

  188. Avatar photo
    Kitty CHAN

    The service is excellent, the lady and the Indian guy at the front are very good and helpful. They help us a lot when we stayed at the apartment.
    But the room was a little bit old and need maintenance.
    The breakfast was good, many choices and delicious. But we have to walk a few minutes to Shangri-la Hotel to have breakfast.

  189. Avatar photo
    김솔지

    I was assigned a room that was full of noise and it never stopped. I suspect the irritating sound came from the engine / mechanical facility room from upstairs. Since I was tired and thought it would be a temporary issue, I did not file a claim nor inform the reception on the first day.

    Naive was I, the sound continued the second day. I tried to ignore the loudness and fall asleep, which I somewhat managed to at 5AM. However, there was a clangor that woke me up at 7AM.

    I could not stand it anymore and went down to the reception and let the staff listen to the audio recording I made in my room. Never did I receive an apology nor a word that I will get a room change. All I heard from her was “we will have the engineers to check”.

    I don’t understand why I have to be treated like this on my vacation. If the noise came from outside the hotel, I would have understood. If I was immediately given some care as a long-stay customer, I would not have felt this disappointed. I came to Singapore to relax and expected to have a quality experience at this Apartment. However, so far I am sleep deprived and am quite worried about the next 18 days I have to spend here.

  190. Avatar photo
    Hans Griesser

    Spacious apartment with good natural light through the windows. Nice and comfortable atmosphere. Bed very comfortable. Staff very helpful and friendly. Everything combined to make it a most pleasant stay. We will be back!

  191. Avatar photo
    Visal LENG

    i have now stayed multiple times in the Shangri La Service apartment and i am a returning customer. It is good to have a place that feels like home in Singapore. During this stay Viknes did an amazing job to make it smooth and worry free. Thanks Viknes !
    Best, Visal L

  192. Avatar photo
    Valerio.Furuta Family

    The customer service was exemplary, especially from the front desk staff, Nuryny and Sara, and the Operations Manager, Fiona. Although there was initially a problem with the room assignment upon check in, in that some special needs communicated with the booking were somehow overlooked, this was corrected the next day and a special treat was kindly arranged for us to compensate, considering that we were returning to Singapore (our previous home) after 30 years to enjoy our 25th wedding anniversary.

  193. Avatar photo
    Paul Vincent Intal

    The rooms and facilities are quite old, I think there are a lot better options at this price point.

  194. Avatar photo
    Sanjika Kotelawela

    Very disappointed. Very dated and run down apartment. Doesn’t look lik it has been refurbished in about 35 years ! They should NOT advertise as ” five star” and “luxury”
    Very misleading. Will not stay here again.

  195. Avatar photo
    Ross Muhlhan

    Family friendly hotel with easy access to Orchard Rd shopping and dining

  196. Avatar photo
    Xu Carol

    Overall experience was great. The whole place was very clean which is important to me.
    There is 1 issue which i think Shangri-La apartment should really improve. The pillows were too soft for my family even after we lie down on 2 stacked pillows.

  197. Avatar photo
    Kin Salih

    Nice spacious rooms but the hotel is in desparate need of refurbishment. The showers are poor and the entire aesthetic is tired. Most redeeming quality of the apartments is the pool and the fact you can use facilities such as the breakfast, gym, spa of the shangri la hotel next door.

  198. Avatar photo
    Ruta Patel

    It is very difficult for senior citizens to walk to Line for breakfast… should keep a buggy for this..

    The breakfast was excellent

  199. Avatar photo
    roman siess

    Top destination

  200. Avatar photo
    Duke Jibe

    Nice apartment with close proximity to orchard road and botanic gardens

  201. Avatar photo
    susan hyland

    Customer Service is excellent and the location superb. The facilities are great and the building well maintained. Some of the decor in the rooms is a little dated but overall a great place to stay.

  202. Avatar photo
    Rose Arrowsmith

    Wonderful staff who go out of their way to look after all the guests.

  203. Avatar photo
    ROLAND MELL

    Pillows a little too soft for my liking.

  204. Avatar photo
    Phillip

    Rooms were not clean when we arrived (sticky residue on bedside table, toilet floors like poor aim from guests before, not mopped down) and paid for a package including breakfast which was SG240/night more than room without breakfast only to be told when we got to breakfast that it was not included. Shangri-la is an amazing hotel group and SLS is a shining example of this but the Apartments complex is a far distant poor cousin where everything seems difficult. Staff still super friendly but processes, systems, cleanliness are just unattainable. We booked a week in SLS apartments and a week in SLS as couldn’t get two weeks together in same place but definitely won’t be back to the apartments again.

  205. Avatar photo
    Richard Hatter

    Oven doesn’t cook food properly it’s very old and needs replacing
    All cupboards are smelly and very dusty.
    Several dining chairs and desk chairs are stained and need to be refurbished.
    Swimming pool water gave us all itchy inflamed eyes
    Pool party on many nights invited local non residents who took over the whole place.
    They brought a magician with speakers and amplified sound. Very disturbing and disappointed too many kids who are non residents so we had to leave early. Many adults consuming alcoholic drinks.
    Pool towels not replaced.
    Overall management is poor.
    The whole facility needs renovation now.

  206. Avatar photo
    Ben Dennis

    Great place to stay. Decor is dated, but in good repair. Friendly staff and excellent location near Orchard Rd.

    Staying here also gives you full access to the facilities at the Shangri-La Hotel next door. It’s so much nicer over there, but you can stay in the apartments for much less amd just use their pool and stuff.

    Just to say it again, the location is perfect. Orchard Rd is where you want to be, everything is there.

  207. Avatar photo
    Louise Ross

    We loved the fact that we could use the hotel facilities. The staff at the apartments were fantastic. We felt like we had a small home away from home. We did book for 5 people, but felt the room was probably a bit small for 5 people as I would have like to have the spare bed made up in a bedroom & not our dining room area. It would have been great to be able to open a window as well to get fresh air. The cleaning service was excellent as were the reception staff.

  208. Avatar photo
    Robert Malmqvist

    Apartments were in decent condition, but access to the hotel compensated. The hotel’s facilities are great!

  209. Avatar photo
    Sonia Char

    Great location. Service is good for the most part. Rooms are incredibly dated but the main issue is that our room had a serious ant problem, especially in the kitchen and the living room. There are always so many ants along the window in the ktichen that despite killing 20+ every day, they will continue to show up. In your sink, on your dish rack, on your floor… I pulled a knife out of the block and there were 5 ants on it. It’s revolting and makes it incredibly to cook for fear of attracting more ants.There is even a corner in our living room just filled with dead ants. The hotel is definitely aware of the issue because there were ant traps in the room when we arrived. When I informed them of the issue, they promised to send pest control. It has been a week. No one has come.

  210. Avatar photo
    Dhevin N

    Really nice location, quiet and green but just off orchard

  211. Avatar photo
    Von

    Clean, and friendly staff

  212. Avatar photo
    zulkiflee mohd saleh

    Best accomandation ever

  213. Avatar photo
    stewpen

    We rented a 3 bedroom apartment for family holiday. It was spacious and very clean. Duty Manager Jimmy was fantastic and even stayed late to be there when we checked in and was willing to sort out any minor problems. If you have any questions beforehand, give him a call! Not being allowed access to hotel pool on Saturday/Sunday/Public Holidays was disappointing. Certainly recommend.

  214. Avatar photo
    Kiril Sakovsky

    Perfect place to stay for families with kids

  215. Avatar photo
    Marc

    Great experience, mattresses could be replaced with softer ones as I did not sleep well. Also bathroom drains need to be cleared as they drain poorly and smell if left open.

  216. Avatar photo
    Iman

    Very Friendly and helpful staff. Me and my family stayed there for 4 months during covid crisis. They always went above and beyond to make our stay less stressful.
    Many thanks to you all

  217. Avatar photo
    Sri Soerono

    Poor front desk customer service. Could not locate our booking. Had to wait over half an hour for apartment. The issue was the team that organised bookings didn’t operate over the weekend so if you make an online booking on Friday this information is not forward to the check in team. So why take online bookings 24/7?
    Housekeeping was sporadic, sometimes excellent, next day bathroom not replenished. Annoying at 10.30pm when you realise there is no bathmat or soap!
    On check in was informed breakfast was included then on check out was presented with $450 bill for 3 days of breakfast!

  218. Avatar photo
    Nicholas Wee

    Good hotel.

  219. Avatar photo
    Fair to Fair (fairtofair)

    Good experience with great food from the hotel restaurants and use of the Splash area (again in the hotel) for kids. Whilst the pool in the apartments is excellent and quiet.

    The appartements are a bit tired by now, but clean. There’s construction right in front of them. It was quiet whilst we stayed, but something to keep in mind.

  220. Avatar photo
    Tan Bee Bee

    Cosy and quiet yet near to Orchard shopping centre

  221. Avatar photo
    Henry Vinicombe

    Mint

  222. Avatar photo
    Graham Taylor

    Fabulous

  223. Avatar photo
    Kush Agarwal

    The rooms are good, the view is great and the hotel is next to it where you can get world class food, a amazing koi pond and a artificial biosphere. A good choice for a apartment.

  224. Avatar photo
    Georgie Bronte

    Outstanding staff particularly the concierge staff & duty manager.
    Great facilities, space & location.

  225. Avatar photo
    Ian Whitaker

    Wonderful, fully equipped apartments. Excellent shuttle service to Orchard Road.

  226. Avatar photo
    Sheila Gunness

    Excellent service .Very nice clean appartment.

  227. Avatar photo
    Sylvia Yong

    My son had his 3rd bday while in singapore. Habri one of the staff was exceptional from the start and he got a cake and small toy for my lil boy. Great service and attention! Thank you so much Habri and team …

  228. Avatar photo
    Kevin Lim

    It was my first time staying, i didn’t know it existed as it was the first time I saw the property on the mobile app which is my goto booking method. Two main points, please highlight GC benefits on the app clearly, and there was a lot of confusion on the breakfast benefits, on the site it pointed one bedroom was for 2 but upon check in it was insisted for 1. Other than that the check in and out was fine. Staff was as usual but your plumbing is horrible. The sink was not working and the shower pressure is wanting. There was also a cockroach in the room. Only one but… I’ve always loved all your brands, in the many years I’ve only been let down once when the driver forgot to turn up at 4am to pick up for Edsa Shangri-La.

  229. Avatar photo
    Rajendra Bohra

    Wonderful !!

  230. Avatar photo
    Shekhar Prasad

    Strategically located at walking distance from Orchard street, Shangri La offers both Hotel accommodations and Serviced apartments. They have well behaved and patient staff.
    The laundry services are excellent, necessary for long stays. They also have a tennis court, gym, swimming pool and spa centre

  231. Avatar photo
    樋川明

    There was a problem with the lock in the bathroom, but I am very grateful that it was repaired immediately even though it was late at night. I appreciate the Japanese staff. However, the temperature in the bathroom felt lukewarm, but other than that I was satisfied.

  232. Avatar photo
    Samuel Loegan

    This place feels like vacation heaven or in other words it’s awesome! It’s been a while I haven’t visit this place. I missed this apartment.

  233. Avatar photo
    Paul Crew

    Excellent family accommodation

  234. Avatar photo
    Jagir Baxi

    We had a terrific stay at Shangri-La Apartments. Neat, clean, quiet and a very handy kitchen setup.

  235. Avatar photo
    Alexander Banks

    Very good for kids. Lots of choices when it comes to the heated pools. Life vests for all sizes. Buds play area sessions are up to 3 hours and well worth it. Apartments themselves are good and well equipped. The kitchen knives are kept razor sharp, which is excellent. Separate air con for bedroom and day room. TV in both room has many children’s channels and sport/films. Eating here is quite costly. The included breakfast is quite amazing. Take your time to enjoy the plethora of Asian/Western choices, including vegan and gluten-free. Separate dining area for families and good high chair provided. There may be a push chair here for use, but it’s of low quality so bring your own. If you plan to explore with young children you will need one. It’s a short walk from here to the main drag where you can get good street food for $7.

  236. Avatar photo
    shantha chrysostom

    Its the staff who make it homely n welcoming, hence even if i come for a few days i still like to stay here..
    It feels like my own home in singapore..

  237. Avatar photo
    YOLO

    Very good service

  238. Avatar photo
    adam assik

    Posh and quiet

  239. Avatar photo
    Shahzad Sharif

    Housekeeping needs improvements. Overall very nice family place

  240. Avatar photo
    Ailun Ji

    Love the location and the quietness it offers, a total plus for the free shuttle service you provide on a hourly basis. However the property itself is too old, the bathroom amenities, bedroom amenities and lighting, and kitchen is so 1990 luxury. An upgrade is badly needed to upkeep with its brand name for luxury hospitality

  241. Avatar photo
    Juzar Adamaly

    Fantastic apartments and well equipped. Very efficient and courteous staff.

  242. Avatar photo
    Karen Wille

    Whenever I had an extra wish it was fulfilled immediately. Thank you so much for making me feel home during my stay in your house.

  243. Avatar photo
    Sue Lim

    We loved the property ! Rooms
    Clean, spacious The shuttle bus service to and from orchard was very convenient and service esp from Jimmy Lin was awesome!

  244. Avatar photo
    Jackie Li

    Hotel staff were absolutely amazing at making our special trip even more special.A lot of effort was put into making us feel like home as soon as we arrived. The room was great and the facilities in the hotel are fantastic. A++++

  245. Avatar photo
    Gayle Connolly

    We found everything about the apartment to be great. The staff were excellent, the amenities were clean and fresh. everything was in good working order. The pool was clean and of a high standard. Some of the furnishings were a little tired but nothing to worry about and I would recommend Shangri-La apartments to anybody thinking of staying there.

  246. Avatar photo
    Lee Nah Lu

    Unforgettable coffee aroma

  247. Avatar photo
    Rajiv Dayal

    Location of the apartments are superb. Just a 5 minute walk to Orchard road. Very quiet and exclusive. Excellent service and hospitality…

  248. Avatar photo
    Alain Neveux

    Very nice apartment and very good service

  249. Avatar photo
    Felix Li

    The service and personal touch are second to none, Splash Zone, Buds and Shangri-la pool are amazing for the kids, absolutely loving our stay here!

  250. Avatar photo
    Legend Chen

    great place

  251. Avatar photo
    Taini Carlsson

    Had a1 bedroom apartment and for me it was ideal – cannot fault it and will certainly go back.

  252. Avatar photo
    이대범

    So good!

  253. Avatar photo
    NAVEEN KUMAR

    Always Awesome For Me…

  254. Avatar photo
    Fajar Eko Prabowo

    Nice view

  255. Avatar photo
    Sharmila Ramachandran

    I believe everyone went over and beyond to provide excellent service and I want to call out Charlotte, the Line Restaurant – service by the front staff and New who served me very well. The reception at the apartment provided excellent service especially Viknes! The cleaners – Fan and Vimala were amazing as well.

  256. Avatar photo
    Eden .T

    Location is ideal for those stay short to long term. Heart of town. Concierge service is excellent. Once yiu enter the gates. You’ll be awed by the antique and extravagant luxury of the olden times. A must stay if its within your budget.

  257. Avatar photo
    Cara Heng王慧贤

    Very professional service

  258. Avatar photo
    Aji achmad ahimsyah

    Great service

  259. Avatar photo
    Marium asif

    still gross) but for the whole apartment. So I bought my own toilet brush and my own sponge and the cleaner that comes I made him understand how filthy this all is and he should not bring in cleaners in my apartment so now he understand and is really like a friend.. there should also be one thing to tell all the cleaners that if they are done with washroom then please your hands before making the bed. Today I asked for some blank papers for my daughters to draw and they asked me to come down and collect it. I mean if the groceries can come up then why can’t these papers and imagine with 2 toddlers and with each tiny thing you have to go down to pick up.. and the mop that they do in every room is extremely dirty. When the person does it, there’s a smell in the whole apartment… and no one bothers to vacuum the corners. And as it’s rooms are carpeted they should be cleaned thoroughly but aren’t really. And the gym ends at 10 so if a person is busy the whole day that can’t access the facility. That’s really sad. And when it’s the turn of the ladies at the reception they don’t even bother sending groceries and simply say we are alone so we can’t send it… well okay then aren’t we also alone with our babies and what about getting your job done. But nobody asks them and they really don’t take feedback positively and only reply to feedbacks who don’t have any complains…. but seriously they can never change when they don’t even bother taking fastback seriously..

  260. Avatar photo
    Nikki Delgado

    Very accommodating staff. Took care of everything we need even our trashed that we left. We had a very pleasant stay here.

  261. Avatar photo
    Walter Wyatt

    Just wow amazing

  262. Avatar photo
    Danial Gibson

    The rooms are very much outdated. Also, The kitchen cupboards under the sink have a very strong smell of dampness and I would say mould present. To the point where it was sickening to smell when opening.

  263. Avatar photo
    Tee Yong

    Excellence service

Review this post

Your email will not be made public. Required fields are marked *

All comments containing website links will be marked as spam