Review Samsung Experience Store, 1 Woodlands Square, Singapore

Review Samsung Experience Store - Singapore 1 Woodlands Square

“Great service! Friendly staff. Went down to have my phone’s faulty screen replaced and they did a battery change at the same time without request!” or “Very polite & helpful staff. Willing to explain various options for consideration. Happy with my purchase” It is one of the few customer evaluation comments about Samsung Experience Store. Let’s read more of this article on Thecityvisitor.com to find out if Samsung Experience Store is quality.

Introduction about Samsung Experience Store

Here are some fundamental details regarding Samsung Experience Store. In terms of Cell phone store, it is generally believed that Samsung Experience Storeis one of the best places to choose and trust. It is placed at 1 Woodlands Square, #01 - 01, Singapore. Whether you are looking for a place or a service related to Cell phone store, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 68911011 (+65 68911011)
  • Website: https://www.samsung.com/sg/samsung-experience-store/about/
  • Address: 1 Woodlands Square, #01 - 01, Singapore
Images of Samsung Experience Store from stock collection and provided by customers

Detailed information of Samsung Experience Store

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Samsung Experience Store.

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday: 10:30 AM to 9:30 PM.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
13.95 km14 minute17 minute12 minute

How to contact Samsung Experience Store?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Samsung Experience Store via:

Phone number

You can reach Samsung Experience Store at 68911011(+65 68911011). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Samsung Experience Store via https://www.samsung.com/sg/samsung-experience-store/about/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 1 Woodlands Square, #01 - 01, Singapore if you have any questions or want to try to experience its services.

Samsung Experience Store reviews

Samsung Experience Store is among the best destinations of Cell phone store in Singapore, and it merits your consideration.

Is Samsung Experience Store good?

To determine whether Samsung Experience Store is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Went to Samsung causeway point and was served by store manager, Darren. He explained patiently and help resolve the issue. Excellent service and will definitely go back again.”

“Great service! Friendly staff. Went down to have my phone's faulty screen replaced and they did a battery change at the same time without request!”

“Very polite & helpful staff. Willing to explain various options for consideration. Happy with my purchase”

“Amazing and good customer service for mobile phone repair. Although I was really upset with the cost, the personnel were friendly and patient.”

“Had a pleasant experience at this outlet. All the staffs are friendly n nice. Very helpful too. Highly recommended.”

“The sales rep name huijun is so helpful. She fm causeway point branch.”

“Great service and polite, knowledgeable on their products.”

“Thanks Jayden for your fast and efficient service .Thumbs up .A helpful and polite fellow .”

It has won many reviews from customers on the website, including 227 feedbacks with an overall score of 4.8 out of five-star ratings. Out of those, 94% are positive reviews.

Thecityvisitor.com has provided all the essential information about Samsung Experience Store, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Samsung Experience Store are not good quality, what should you do?

If you have had an unsatisfactory experience in Samsung Experience Store, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Samsung Experience Store, 1 Woodlands Square, Singapore

There is a total 227 reviews

4.8 / 5

94%

6%

0%

  1. Avatar photo
    Aaron Tan

    Service is fast and prompt

  2. Avatar photo
    Ying Zhen Lee

    The staffs (San Lin & Mona) at the counter were very friendly …

  3. Avatar photo
    Zamri Said

    I was served by Nicole that led me to the purchased of Samsung Galaxy Tab A8. Excellent customer service that deserved 2 thumbs up. From Zamri, Blk 365 Woodlands.

  4. Avatar photo
    Josiah Hendrik Yip

    Staff has been very nice and helpful, do take note that this is heartland area, if you want 6 star service, service staff smiling even when you are angry and unreasonable rude than you might wanna go some High end location… saw unreasonable people both time I was there… I could not even take is as a customer….

  5. Avatar photo
    Ong Lai Seng

    Pleasent visit and smooth process! Purchased my S22 Ultra today was attended by staff Hui Jun she have been a great help to elucidate all my doubts patiently strongly recommend

  6. Avatar photo
    Tantan Pauline

    Ms Reelyn is very helpful in helping me to find a new phone. Thank you for her excellent service.

  7. Avatar photo
    Daniel Teo

    A nice shop in Woodlands,promising good staff and Best Service from Samsung.Compliments to Mr. Darren Goh,Miss Jasmine Chong..thank you for their great service.

  8. Avatar photo
    Jeffrey Yeo

    Professional and knowledgeable service staff, Mona.

  9. Avatar photo
    Ang Siew mee

    Very good service provided by the staff Mona

  10. Avatar photo
    Kwang Seng Lim

    Great service casey!

  11. Avatar photo
    Berlinda Loo

    Cassey service is the best! She is very helpful and has provided us the best service.

  12. Avatar photo
    JT JT

    Visited Samsung Causewaypoint to purchase a phone, staffs Nicole and Huijun is very friendly and helpful. Very good service! Recommend them to everyone visiting this store …

  13. Avatar photo
    DARREN WANG

    Great service! Friendly staff. Went down to have my phone’s faulty screen replaced and they did a battery change at the same time without request!

  14. Avatar photo
    Har Rin

    Great service Ms Tay Casey!

  15. Avatar photo
    Ng Chiang Choon

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    Azam Khan

  17. Avatar photo
    nad milano

    Fast and efficient service! Customer service was nice and polite!

  18. Avatar photo
    charles kang

    Friendly staff. Helpful, unafraid of questions.

  19. Avatar photo
    Oh Weiyang

    Jayden thank you so much for your help! You are really amazing at knowing Samsung phones so deep and thank you so much for patience in transferrring all my data. I am so happy I bought my new tablet Tab S7 here and got such a great experience.

  20. Avatar photo
    Yew-hoe Lee

    Great service from the manager cassey

  21. Avatar photo
    Joseph Tsao

    Jayden was very knowledgeable and provided top notch service. My wife is very happy with her S20+!

  22. Avatar photo
    Siew Mui

    Cassey service is very good

  23. Avatar photo
    XxFr3aKz0n3 xX

    Very fast & awesome service

  24. Avatar photo
    Wong Kok Onn

    Excellent service from cwp cassey!

  25. Avatar photo
    Happy Mobile

    The service from service center manager cassey was fabulous

  26. Avatar photo
    Evelyn Chua

    Will not visit this store at Causeway Point despites the distant is near to my residency. Terrible experience. The male staffs in the store give condescending looks and display impatient attitude, especially if querying customer seeking clarification at store entrance (not crowded or weekends/pH peaks) before safe-entry scanning, which customer not aware if specific product model and service are available in-store. Instead of understanding the need to guide customer, male staffs show disconcerting attitude . Gave 2 stars instead of 1 for the female staffs, who served with passion and empathy, especially Ms Mona who demonstrated right service mind, professionalism and attentiveness to customers. Management of CWP branch, please look into this: happy staffs equate happy customers. Moreover there are more male staffs in the store; unfriendly ambience is loud.

  27. Avatar photo
    Nur Syafiqah

    I would like to commend sales person Ms. Huijun for the excellent service. I was greeted at the door warmly, she quickly identified I had screen issue with my note 8 and assisted me to check on the pricing for the repair fees. She also ​suggested me with alternative of trading up my existing device for a new replacement as well as introducing me to the phone models according to my usage. Afterwards she retrieve all my data to my new samsung s21+ which makes everything so much easier I greatly greatly appreciate it
    I am pleased with the skills and knowledge of the staffs highly recommend your company to anyone around me keep up the excellent work!

  28. Avatar photo
    H Salleh

    Mr. Keson Goh provides excellent service ,He is helpful , friendly and most of all very very kind to senior like me.He truly a gem to Samsung

  29. Avatar photo
    Ser seng Chan

    Cassey service very good! 5 stars!

  30. Avatar photo
    boon ling Khoo

    Got new model and look nice, buy prices out of my reach.

  31. Avatar photo
    Lord Isaac

    The customer service was efficient and polite.

  32. Avatar photo
    Koh Kim Choo

    Cassey service is very good

  33. Avatar photo
    Wang Tek Hsui

    Cassey is very friendly and helpful.

  34. Avatar photo
    Solonavi “Solonavi”

    Very professional, efficient and friendly! Great experience overall at causeway point branch. Thanks Theresa!

  35. Avatar photo
    Carol Koh

    Best service ever thanks to Nicole at causeway point

  36. Avatar photo
    leehoon loh

    Great assistance from the manager from service center Miss Cassey Tay!

  37. Avatar photo
    ng mary

    Excellent service at cwp Samsung .Staff siew hoon

  38. Avatar photo
    titi rahmat

    Had a pleasant experience at this outlet. All the staffs are friendly n nice. Very helpful too. Highly recommended.

  39. Avatar photo
    Doreen Tan

    Good service cassey!!

  40. Avatar photo
    Raymond Magdalera

    Good service! Fast and reliable! Thank you Theresa and Cassey.

  41. Avatar photo
    Benedict Tan

    Phone fixed within 2-3hr time frame as promised. Great work. Thanks

  42. Avatar photo
    Steven Yam

    Cassey excellent service

  43. Avatar photo
    Khalish Smith

    Very efficient and my problem sorted out quickly.

  44. Avatar photo
    Elodie Sng

    Very good and prompt service. Great advice from Keson. Much recommended! Thank you!

  45. Avatar photo
    Zamri Rasheed

    Great place to get samsung products

  46. Avatar photo
    Nor Melati Ja'afar

    My accidental visit to Samsung outlet at Causeway Point was met by the sterling service of Eric Loke & Rachel Gouw!!
    We were up at Singtel to recontract my Note 9 but decided to check my device. The brilliant Eric & radiant Rachel helped me uncover the many truths abt owning a Samsung device. Needless to say i left the store a very happy & satisfied customer!!

  47. Avatar photo
    Linda Teo

    Best service casseey

  48. Avatar photo
    Mael stromz

    Well Trained staff that knows their stuff. Fast and prompt.

  49. Avatar photo
    Ivy Tan

    Cassey service excellent!

  50. Avatar photo
    V - Just Imagine

    Hui Jun is very friendly and good service.. Thank you

  51. Avatar photo
    nuran abazi

    Thank you so much for your comprehension Darren Goh

  52. Avatar photo
    Yeo Joseph

    Was served by Jasmine. She is friendly, fast and efficient. She understand my needs and giving me good suggestion on what i want to do. Hope to see her again for my next visit.

  53. Avatar photo
    reuben low

    Thanks Darren for assisting my mum and I for the purchase. Really appreciate the detailed explanation and patience he shown with regards to my mum’s many questions. Would definitely return if there’s a need

  54. Avatar photo
    Yeo Kian Kok Alvin

    Nice place to vote new models of phones that they’re promoting.
    Also good that they have auditing team behind to check on staffs and services.

  55. Avatar photo
    DARREN WANG

    Great service! Friendly staff. Went down to have my phone’s faulty screen replaced and they did a battery change at the same time without request!

  56. Avatar photo
    Ramlah Awang

    I went to Samsung Causeway Pt outlet for my note10 LCD turned black/blank. The lady give me a quotation for repair n told me all data/memory, everything will be erased n show me e policy pasted on e table. I’m not convincing wt her as my hp data/memory is my priority n to get new hp that’s not a problem than send for repair that cost me S348.00. I took e quotation n left e place to get other private outlet advised n I found that he can change e LCD without affected any data/memory in e hp although he advised me to change new hp. I choose to get it repair at same cost S300+ and it is done taking in 2days n all my data/memory is intact.
    Does Samsung outlet applys same policy (all data/memory will be erased) to all hp send for repair regardless what is the fault??? Or e lady attended me is incompetence???

  57. Avatar photo
    Sunny Yeo

    Bought 1 S21 FE 5G AND 3 Samsung classic watches. Excellent customer service and support. I am very satified and happy.

  58. Avatar photo
    Hooiing Lee

    Nice service! Especially service centre

  59. Avatar photo
    Chin Siew Ang-Eiselt

    I travel from Senkang to Woodlands to this service center. My first phone contract was handled by Eric who is now there. I have followed him from Capitol to Chinatown to Woodlands because of the service the staff provides

  60. Avatar photo
    Patsy Barnabas

    Keson Goh provides such a good service with warm and friendly demure.keep up the good work

  61. Avatar photo
    Mei Yoke Yam

    Great personality for the service manager in causeway Samsung.

  62. Avatar photo
    Benjamin Low

    Collected my pre-order Note 9.. The people are quite friendly and helpful.

  63. Avatar photo
    Meng Hin Leong

    They promise that the phone will be fix within 1-2hours and the repair was excellent.Very Satisfied with their service.Keep up the good work Samsung

  64. Avatar photo
    Neng Tan

    Cassey service good

  65. Avatar photo
    Ng Jessie

    I was attended by Mr Eric Loke on 13/12 afternoon for my renewal HP contract. He is indeed a v patience, friendly customer orientated person. V helpful. He know his work v well. He is indeed a great personnel to Samsung. He help me alots alots & he able to help me solve all my phone issues v fast.
    Keep up yr good work. Eric Loke
    Well done ! Congratulation to Samsung for such a good & excellence Employee .

  66. Avatar photo
    Terrence Yoong

    Flagship Samsung store solely featuring Samsung products.

  67. Avatar photo
    Tan Michelle

    I am very pleased to be served by Keson Goh. Keson was very patient in assisting my elderly parents.He guided them step by step to help my parents.

    He also helped me to check my IC and re-contract ny hp. He is very friendlly, experience and he knows his products very well.

    He displays excellent leadership and I believe he will be an excellent mentor to many newbies.

    He is also very pro-active in helping us to use my mum’s new hp and make her feel confortable in using her phone.

    Thank you Keson Goh for making our trip to Samsung Causeway Point such a pleasant one.

    Thanks for your time and patience.

    Happy New Year to every staff at Samsung.

    May your business prosper abundantly.

    Best Wishes
    Michelle Tan

  68. Avatar photo
    Nurshahin Sarry

    Jaden very helpful. Very good service.

  69. Avatar photo
    Phoebe Tan

    Generally ok, waiting duration about 10mins. Repair service crew counter staff is helpful.

  70. Avatar photo
    Darkwear GT

    New location they move into a bigger space
    Great service but doesnt know much about the device

  71. Avatar photo
    Francis Ee

    The service has improved since my last visit. Hope they will keep up the good work

  72. Avatar photo
    Georgina Lau

    Thanks for tr great service problem with camera was well solved …

  73. Avatar photo
    Freda

    Knowledgeable, helpful and friendly-nicole lee, kai xiang …

  74. Avatar photo
    soo chen chuah

    I love the service here. Hui Jun provided a good service and I’m happy for her service. She was a sweet girl.

  75. Avatar photo
    Roy

    Seen quite a few other comments about this store, and agree with the ones giving this a place a low review.

    Zero empathy given to issues faced by customer. The team here will always state their “company’s policies” and hide behind it, being extremely inflexible and unhelpful.

    In my case, I had a perfectly fine S10+ that I purchased 1.5 years back that had the navigation bar at the bottom suddenly stop working. I thought it should be a minor issue as my phone was still functioning well otherwise but when I sent it in for assessment the team told me it’s a screen issue and I need to pay some $353+ for the repairs.

    I have used Samsung phones for about 10 years already and have smashed my screen before so I have paid for repairs that I believe stemmed from my usage issue.

    However, in this particular case, I had kept my S10+ in pristine condition and it just suddenly stopped working well one day. I am willing to pay some amount for the repairs but not the full $353+ as I didn’t believe it was my fault.

    I requested for a discount and lo and behold they hide behind their “company’s policy” and say that it’s not possible.

    I have written an email on their website to their “CEO” and the team called back to tell me basically the same thing, that it’s not possible to give a discount due to their “company’s policy”.

    When we buy Samsung phones, we are actually paying a premium price over other comparable phones from China because we believe that we will be getting a premium product and service, however this sudden issue that struck my S10+ out of nowhere leads me to think that their product is not a premium product afterall. Look at Apple phones that are able to last well over 5 years?

    Overall, horrible experience and a huge disappointment that has woken me up to no longer be blinded over brand loyalty. I will let my money speak and not buy Samsung phones any longer.

    EDIT: I have been given another call back from their management team after trying again and managed to get an FOC repair for my phone! Will report back and update once I actually get my phone repaired as there were 3 conditions that my phone needed to clear before I could get the repair.

    1) That there are no critical components damaged.
    2) That there is no corrosion damage.
    3) That there has been no tampering with the phone.

    By right, since I have already sent it in for assessment and the technician should have already opened up my phone since they told me it’s a screen problem, there shouldn’t be any issues but I will wait till they have repaired my phone before making any further comments.

    Latest EDIT:
    I have gotten my repaired phone back, FOC. Even the initial $32.10 I paid that was for technical assessment is to be refunded. However, as they did not know that I was supposed to be refunded this amount and I wasn’t expecting it, I will need to make another trip down as I need to sign off some forms to get back my money.

    Overall, quite a lot of hoops to jump through in order to get this level of service, but at the very least I did get service recovery and I am satisfied with the final outcome.

    Samsung will keep this customer of theirs.

    Thank you once again.

  76. Avatar photo
    Wai Sung How

    Very best service cassy

  77. Avatar photo
    tomyam lim

    Cassey help me to back up data she is very helpful

  78. Avatar photo
    David Kwok

    Super good experience repairing my phone there. Organised and with a smile.

  79. Avatar photo
    Jerico xbox

    Great service and polite, knowledgeable on their products.

  80. Avatar photo
    Wang Boon Yeow

    Jayden ong are very good service and helpful and very polite.

  81. Avatar photo
    thiru n

    Very well organised.only appt personnel are allowed to visit for any issue regards phone. No crowd. Maximum 5 to 6 in the show room.

  82. Avatar photo
    Michael Lee

    Miss Casey very good

  83. Avatar photo
    Ng Siew

    Cassey service excellent! She fix my problem so fast

  84. Avatar photo
    Li Xuan

    Staff Fadilah was sibei guailan. Ask her nicely she responded like we owe her

  85. Avatar photo
    khalsom ismail

    Served by Alvin. Friendly and Good service.

  86. Avatar photo
    Bran Frish

    Winne and Mona are true representation of customer service. They have assisted me with my concern professionally and with smile on their faces. Thank you both!!

  87. Avatar photo
    yenping choo

    Hui jun is a polite and efficient Samsung staff.
    We got our new phone with no hassle

  88. Avatar photo
    Dan Loke

    Cassey and Jayden very good customer support

  89. Avatar photo
    Low Kang Hua

    Nice environment with good service

  90. Avatar photo
    Mohd Aizad

    Sent in phone foe repair at Causeway Point outlet. Service was pleasant and quick.

  91. Avatar photo
    Kah seng Koh

    Very helpful help from Cassey manager of the service.

  92. Avatar photo
    Yong Fuyun

    Very best service Cassey

  93. Avatar photo
    Azmi Saaid

    Staff very friendly and helpful. Bought a new phone and everything done by them so pro. Old datas from old phone tranfer to new phone on the spot. Glad to do business with them every years.

  94. Avatar photo
    Muilick Kow

    Cassey service excellent

  95. Avatar photo
    Herni Rahim

    Serviced by Siew Hoon & Theresa. Nice , friendly & helpful. Very good service by them ! Thank you!

  96. Avatar photo
    Song Chuk Lim

    Cassey service is very great she will go the extra to help me and resolve my problem.

  97. Avatar photo
    Loke Kah Jun Timothy

    Cassey service very very good!

  98. Avatar photo
    Lim wai kee

    Great services very kind lady

  99. Avatar photo
    tony ang

    Cassey best service

  100. Avatar photo
    jane Long

    Eric Loke is very professional and patient in helping me with the new phone.
    Friendly and caring
    Kar Fei as a receptionist is very friendly, smiling

  101. Avatar photo
    Shidah MY

    Served by Mr. Keson, friendly, helpful n knowledgable.
    Excellent.

  102. Avatar photo
    junjie lew

    Wonderful service provided by the salesperson, especially the guy who served me. Very courteous and patiently helping me solve my issue. Not sure if he name is Jayden Ong, but nevertheless, the whole team provides excellent service. Thank you very much to the team at Causeway Point.

  103. Avatar photo
    Edelmario Gonzales

    Good service and all customer service personel very friendly

  104. Avatar photo
    Sandie Heong

    Darren Goh was very courteous to inform me to wait for a while as there were more than 10 customers. He personally attended to my query and without any judgemental of me buying a A51 phone. He didn’t push me to pay and even shown me all the phone colours before changing the setting.
    Always sincere smiles , friendly tone and fast enough to done up nicely for me.

    May I suggest to have some high chairs for seniors or even staffs should allow to sit down when attending to customers. Thanks

  105. Avatar photo
    Mohamad Alwi Bin Sirat

    Excellent, proactive and helpful staff makes my day happy and contented.

  106. Avatar photo
    Adria

    Kar Fei and Theresa at Causeway Pt service ctr have been very helpful. They are very experience in attending to my S8 repair needs ! Keep it up Samsung with such good staff

  107. Avatar photo
    Soh Kar kheng

    THE STAFF WAS SUPER FRIENDLY, THEY REMINDED ME OF MY MUM

  108. Avatar photo
    Sahmil Isa

    I was served with excellence customer service quality by Keson Goh, Siew Hoon and their friends. Even recommended me products which I end up buying and prep them. Keep up the good work

  109. Avatar photo
    Alex Teo

    Good service and the explanation was very detailed.

  110. Avatar photo
    Mohamed

    Customer service officer are very friendly and efficient especially teressa. A 5 star experience definitely…

  111. Avatar photo
    Siew Lee Tan

    Best of the best for the long hair lady (sorry did not take your name) managing the service counter on 12oct @4.30pm. We had some issue with our Samsung watch and could not be solved after repeated visit and she manage to help us solve it.

  112. Avatar photo
    Yong SF

    Cassey service is extrmely great

  113. Avatar photo
    Jasmine Siok Lee P'ng

    Cassey service is helpful and kind. Willing to help a old aunty.

  114. Avatar photo
    Myu CR

    I was served by Miss Nicole Lee, she was very helpful and patiently answered many questions I had pertaining to my purchase and trade in of my devices. Miss Tan Siew Hoon also checked my device for me and gave me helpful suggestions to replace my device

  115. Avatar photo
    Shirley Leong

    Excellent service Jayden Ong from Samsung Causeway Point. …

  116. Avatar photo
    Florence Ng

    Very polite & helpful staff. Willing to explain various options for consideration. Happy with my purchase

  117. Avatar photo
    Devy Arifianto

    Nice service and great ambiance

  118. Avatar photo
    Zetty Sararishah

    Good customer service by hui jin.

  119. Avatar photo
    Anthony Tan

    Cassey service excellent

  120. Avatar photo
    5567sereneong 5567

    Cassey service is very good! She is very helpful and friendly.

  121. Avatar photo
    David Lam

    I was attended by this two young lady named huijun chua and Nicole lee this afternoon, they were extremely helpful and patience towards my quries i purchased my Samsung note 20 ultra and they done a perfect job on my mobile transfer very recommended!

  122. Avatar photo
    eddie lim

    Happy with the service given by samsung when sending in my phone

  123. Avatar photo
    Didi Chang

    Siew hoon and Suraj are the most pleasant n friendly helpful service personnel I ever came across. Really take pride in their job at Causeway Pt. Thks.

  124. Avatar photo
    Jackie A

    Prompt and friendly service by teresa

  125. Avatar photo
    Alvin Yeo

    Nice showroom. Not really a service centre, easy usage problem, they’ll fix for you. But if major problem, they will take 2 – 3 days to fix it.

  126. Avatar photo
    Safaruan Bin Jamari

    Very attentive Sales Associates. Allow you to browse without hindering. Good knowledge on product and No hard selling. Thought of buying the Smart Watch but need to look for other brands to compare. Will come back again, once I am positive of buying.

  127. Avatar photo
    Justin Yeh

    Very fast and efficient

  128. Avatar photo
    Alexco48 Co

    Theresa very very good service in my phone repair

  129. Avatar photo
    Hegha Mathavan

    Express service .. appreciate it!!!

  130. Avatar photo
    Ashraf Suppiah

    Reception staff was friendly and supportive in purchase of the phone and transfer of data.
    Thank you very much

  131. Avatar photo
    ro vi

    The service centre at Causeway point is very inviting, staffs are very courteous and polite, well done …

  132. Avatar photo
    Lily Li

    Very helpful staffs. Honest communication with can do spirit. One young lady and one young gentleman working at this store service centre left their just brought in lunch behind completed to help me at 4 pm in the afternoon for collection of my repaired phone. Very professional indeed. My phone also gets repaired quickly within 2 hours. Thankful to the dedicated staffs there.

  133. Avatar photo
    Lim Eng Kiat

    Cassey good service

  134. Avatar photo
    lee ngok meng

    Nicole Lee have very good service, she is excellent!

  135. Avatar photo
    Chee Bing Leong

    Excellent Cassey!

  136. Avatar photo
    Vijaya M

    Happy with the orofessionsl service

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    Sheila Soh

    Miss Nicole Lee at causewaypt store is very helpful and detailed. She is very patient in explaining and answering my queries.
    Thank you very much Nicole for your excellent service.

  138. Avatar photo
    Lim Wanqing

    The service was excellent. The staff are friendly and they go out of the way to help you out on your enquiries

  139. Avatar photo
    Rave Lim

    Wonderful experience and great help from Theresa for my samsung fold! Thank you

  140. Avatar photo
    Jiahui Ng

    Great service Miss Manager Cassey

  141. Avatar photo
    Cindy Choo

    The service provided by Cassey is very good! She helped me with data transfer and fast repair service.

  142. Avatar photo
    Nikky Ruanto

    My friends and I went to have my phone checked because of some issues. I talked to winnie and mona (if I remember their names correctly) and both of them are very accomodating. Issues were resolved. Happy customer here!

  143. Avatar photo
    LynnLena C

    Went to Samsung causeway point and was served by store manager, Darren. He explained patiently and help resolve the issue. Excellent service and will definitely go back again.

  144. Avatar photo
    Bukit Batok

    Good service from Hui jun
    Thank you

  145. Avatar photo
    maychin lim

    Nicole attended to my purchase of galaxy watch 4. She is extremely attentive and answered to my queries patiently. She is well versed in her products and gave advices appropriately. She also went extra mile to provide good service to me by giving me good tips on the usage of the watch. I hought the watch as i was won over by her great service. Keep it the good work Nicole. You are a beautiful and intelligent lady with a great smile. Keep it going!

  146. Avatar photo
    Juatyong Wang

    Thankful and grateful to Theresa for helping me to the problem with my old and new phones. Excellent service!

  147. Avatar photo
    Worthy Tan

    Have always fancy Samsung Experience! Sometimes sitting on the Top for too long may make one lazy or taking things for granted. Innovation seems somewhat restricted and staff has not been well trained these days but still roll out to serve. I still reminiscing those days when Samsung Soul storms the market. The Soul is lacking.

  148. Avatar photo
    Azhari Shahril

    Fast and reliable!

  149. Avatar photo
    CHRIS TAN

    Cassey service was very good!

  150. Avatar photo
    Ahmad Zaki Rohizat

    Great service from the customer service team! Within 1 hour my phone is fixed!

  151. Avatar photo
    Nurhaslinda Mohamad Haniffa

    Went to CWP branch and Ms Jamsine has serve me and she is very professional and prompt in helping me out with my device.

    Would recommend customers to look for her.

  152. Avatar photo
    robby sulaiman

    Keson attended to my wife and I earlier today. His approached towards us was super friendly and recommended to us some plans based on our usage. This outlet (Causeway Point) never fails us in terms of sales service. No pushing for sales or whatsoever. 2 thumbs up. Kudos to Keson and all his colleagues.

  153. Avatar photo
    Selva Raj

    Ok

  154. Avatar photo
    Jaya Gopal

    Staff Darren at causeway point (samsung) was awesome. His service with us was great. I prefer to go only at causeway point if any change of new phone.

  155. Avatar photo
    Stephen Ng

    Went down to Samsung Causeway Point Store today to purchase the latest Galaxy Note20 Ultra retailing at S$1, 748.00
    My experience with the Salesman who attended to me, a Mr. Keson Goh, was an experience which has to be told to one and all, especially Samsung’s top management. To Samsung’s Top Management, please kindly note that you have an employee who is top notch! He is an excellent employee who excels in many areas starting from product knowledge to his characteristics! He is patient, a good listener, never interrupt whenever I am talking, always wears a million-dollar-smile all the time, and lastly, an asset to the Samsung Organisation. Please take good care of this employee. He has the potential for bigger things!

  156. Avatar photo
    amnos

    Gd customer service

  157. Avatar photo
    Danial Hamdan

    Galaxy Watch 3. I preordered mine in that store $698 for 45mm non-LTE. Recently, found that authorised Online store direct from Korea selling exact same product at $498. $200 ripped off. I feel so cheated and this be the last time I buying Samsung products. I take it as $200 tuition fee. Lesson learnt.

  158. Avatar photo
    Sufian Gosal

    Good customer service casey. She helping me many with my problem.

  159. Avatar photo
    Michael Tan

    Repair services is fast. In 2 days. Looks brand new after repair.

  160. Avatar photo
    Khong Stanley

    The sale staff very polite and helpful! Thanks Linda

  161. Avatar photo
    Melvin Oh

    Was served by Eric when I went down to get my new phone! He was really patient and helpful, and performed functional checks on the phone to ensure everything was working well. He taught me how to transfer my data over to the new phone too! Thanks so much Eric

  162. Avatar photo
    Jimmy Chew

    Great customer service.. All the CS staffs took extra mile to help us. Always put on a smiling face while servicing us. Worth every penny coming here to get our device enquired.

  163. Avatar photo
    Arni Mohamed Arsis

    Staff not only friendly but helpful.

  164. Avatar photo
    J Chua

    Amazing and good customer service for mobile phone repair. Although I was really upset with the cost, the personnel were friendly and patient.

  165. Avatar photo
    A. Sh

    Excellent service. Especially Ms. Theresa! Thanks!

  166. Avatar photo
    Toh Lamhong

    Great service cassey

  167. Avatar photo
    Eric Taw

    Pleasant and extremely good service from Cassey Causeway Point!

  168. Avatar photo
    Zac Guitarist

    Acceptable service

  169. Avatar photo
    Shafique Anuar

    I was served by Keson Goh.

    He really helped me with my decision making as i was overwhelmed with the choices of galaxy watches.

    5 stars all goes to him

  170. Avatar photo
    fai†hi†e “faithite94”

    I was served by Ms. Nicole Lee. Her service was professional. She was patient with me and was very helpful and offered suggestions when I was having problems with payment matters. She was very knowledgeable and patient with my questions regarding products and services. Will come back to shop in future.

  171. Avatar photo
    Joanna Wong YJ

    Good product knowledge and good service

  172. Avatar photo
    Puvaneswaran Sivasamy

    Good personality. Very helpful. Great service staffs

  173. Avatar photo
    Lavinia Liu (Layna)

    Had a great experience at the store. Eric is very friendly and helpful with our enquiries.

  174. Avatar photo
    Jessica Lau

    Cwp sales staff keson has been so helpful and always good advice .
    The whole store even service centre staff create a happy mood with all the staff serving with great smile
    It even has service centre that add plus point to the whole store

  175. Avatar photo
    Rajithan Pooraneswaran

    HUI jun
    She is very friendly and very helpful

  176. Avatar photo
    Tan bengbok

    Good

  177. Avatar photo
    Alton Carroll

    Staff were very helpful in assisting us prepare our mobile for service. They prompeted us how to backup our impirtant apps ahead of time and were very prompt in the repairs. 5*s

  178. Avatar photo
    Nizam Nurul

    Had an awesome experience with staff Hui Jun & Keson! Eventhough i didnt bought the watch from them they were able to help us to link up my dad’s watch with his hp. Always come back to buy samsung devices!

  179. Avatar photo
    佛力

    I would like to grade the experience at samsung service centre woodland square . This repair service staff Miss Fadina is very helpful , patient & knowledgeable to solve my hp problems. I will like to grade her A 5 stars service. …

  180. Avatar photo
    Daniel Paul

    Cassey service perfect!

  181. Avatar photo
    Jun Xiang Lau

    I waited for half a day.. I was told that I will have an SMS when it’s ready. But there wasn’t any SMS sent to me. I went to check and it was already ready for collection.

    But nevertheless, the staffs were helpful when there were unforeseen problems occurred to the device that went had went servicing.

  182. Avatar photo
    Noor Aini

    Good service Cassey!

  183. Avatar photo
    Nichima Adulvit

    Great service from the custoner service outlet at woodland causeway point.

  184. Avatar photo
    Chua Zhi wei

    Nicole and jasmine was kind and friendly and helpful.
    Located at causeway point samsung shop

  185. Avatar photo
    Aston996 Gameplay

    It is the best place if you finding your Samsung mobile accessories.

  186. Avatar photo
    Vivien Low

    Had a very pleasant experience at the Causeway Pt customer service centre. It was all made so by the Customer service executive Theresa who assisted me from the moment I approached her to the end of my visit.
    Good Job Samsung!
    And keep smiling Theresa! Your kind assistance is very much appreciated.

  187. Avatar photo
    LynnLena C

    Went to Samsung causeway point and was served by store manager, Darren. He explained patiently and help resolve the issue. Excellent service and will definitely go back again.

  188. Avatar photo
    Steven Vakkali Tham

    I would like to commend Jayden at Samsung Causeway Point for his patience, competence and customer service. My mother is a Samsung fan (I was recently converted too) and she wanted to get a S22 Ultra. She was attended by Jayden who addressed all her inquiries. I joined in later after work to sign the contract for her. Throughout the interaction, Jayden demonstrated enthusiasm and patience. He even stayed back after 10pm to assist my mother with the data transfer from old to new set. That has saved a lot of time on her part. We can’t thank him enough, not even a cup of Cafe Latte treat from Coffee Bean. Thank you once agian, Jayden. You made Samsung proud!

  189. Avatar photo
    Hayati Said Mohamed

    The staff are nice and friendly

  190. Avatar photo
    Salmah Tawil

    Theresa is very helpfull and patience.

  191. Avatar photo
    Melissa Tan

    Grateful to have been served by Nicole during my time at the Causeway Point store. Was initially feeling down since my s20 that’s only 1.5 years old suddenly went haywire where the LCD screen was having some problems and it would cost me approx $400 or possibly more just to have it serviced. The staff at the service counter still told me I couldn’t do any back up at all and had to sign up for a new Samsung account and that there was no way to restore my Samsung account tagged to my s20. There was zero effort in trying to salvage the Samsung experience from the staff at the counter. They claimed that they are only responsible for quotations and collection of the phone. Ended up looking around contemplating if I should get a new phone instead since repairing costs would have been 1/3 to half a new phone price. Ultimately, I was looking at the S21+, when Nicole stepped in to offer her assistance. Nicole was attentive and told me she could try to help me transfer and back up the content which was something good to hear. She also helped me to get her colleagues replenish the promotional price/ package on the Frasers App so that I could enjoy the discount that Samsung & Frasers were offering for the 11.11 sales weekend.
    Her initiative, patience and keeness to help was the deciding factor that made me purchase a new phone on the spot instead of deliberating and buying it some other time. Due to my old phone giving problems, during the back up and transfer there was plenty of disconnection. It took about 4hours before everything was settled and wrapped up. I could freely walk out of the shop during the back up period knowing that my phone was in good hands. Truly an experience where an unhappy customer turned impressed and happy before the day ended. Thus, making me leave this feedback here to spread the worthy service. Thanks Nicole, you made my Samsung experience a pleasant one.

  192. Avatar photo
    Yuen Sang Chan

    Cassey services very very good

  193. Avatar photo
    Mandy Pang

    Jayden is very friendly and polite, VERY EXCELLENT Customer Service Performed, such a rare gem!! Overall, it’s a pleasant experience at SAMSUNG Shop at Causeway Point outlet. I actually accompanied my second brother! …

  194. Avatar photo
    Rozelinda Kemas

    Well trained and well mannered staff.

  195. Avatar photo
    Samiah Hassan

    When I approach the drop in counter, the staff was eating at the counter. Don’t think is nice to eat at the counter. Staff not so helpful.

  196. Avatar photo
    Irda

    I would like to thank Keyson for his friendly & awesome service in answering to all my queries. His explanations were clear and he was very helpful. I bought what I needed to buy. Thank you so much!

  197. Avatar photo
    SK Lim

    Good place to try out Samsung products, especially during new launches.

  198. Avatar photo
    Michelle Ho

    Thanks Jayden for your fast and efficient service .Thumbs up .A helpful and polite fellow .

  199. Avatar photo
    Steffi Ong

    Nicole was patient in helping us and trying to resolve our problems. Satisfied with the service from the staff here.

  200. Avatar photo
    Ruth Chong

    The shop was open however customers service centre was closed at 5pm. The Website put opens till 9pm. Lack of clarity. However, the staff was helpful.

  201. Avatar photo
    Siew Sum Yiap

    Jayden is very warm and friendly, helpful, very knowledgeable.

  202. Avatar photo
    Joseph Tan

    Newly relocated Samsung store offers a bigger shopping spaces that offers a wider range of products displayed.

  203. Avatar photo
    Ariana Rine Natasha Sebeni

    The sales rep name huijun is so helpful. She fm causeway point branch.

  204. Avatar photo
    Idham Shah

    great service provided by Keson Goh. he was swift in answering any queries and doubts i have. very efficient and professional service.

  205. Avatar photo
    Rohaya Abdul Rahim

    Brilliant job by Mr Hock and Ms mona, thanks for the service!!kudos!!

  206. Avatar photo
    Bozlur Rashid

    Good

  207. Avatar photo
    Richard Busch

    Customer service at the Service Counter at Causeway Point is top notch!

    Nowadays for most businesses the customer service is neither customer focused nor service minded. The experience is often that my trying to motivate an employee to what ought to be their job anyway.

    In contrast my experience with the staff at the Samsung Experience Store was pleasant and satisfying. The staff member was patient and kind with good communication skills.

    I left with a smile on my face and a confidence that my issue would be competently resolved.

    Thank you!

  208. Avatar photo
    Alissa Lei

    Pleasant and satisfied with the customer service branch manager! Miss Casey Tay She was friendly and helpful.

    Thankyou.

  209. Avatar photo
    Leela Devi

    Good service anytime willing to serve customers …

  210. Avatar photo
    Pacific Reaper

    Bought a A52s from the store on 28/12/2021 and according to the store they were unable to print the receipt, had me give them my email so they can send me the invoice, but till now i haven’t receive the invoice email, as i want to register for warranty, incase something happen to the phone within the year.

  211. Avatar photo
    Rich Goh

    Cassey service very good 5 stars

  212. Avatar photo
    Arnold Kervon

    Perfect environment to try new Samsung products, but staff were less attentive. Staff were talking loudly in Hokkien to each other and not really paying attention to the consumer’s needs. A tiny little bummer to the whole consumer experience.

  213. Avatar photo
    Nora AG

    Mr Eric Loke has great knowledge on the Samsung pdts & Singtel svcs. His proactiveness is greatly appreciated. Very friendly & professional. GREAT JOB ERIC.

  214. Avatar photo
    Lim Steven

    Good to have around

  215. Avatar photo
    Michael Luke

    Didn’t not solve my phone problem of not getting signals.

  216. Avatar photo
    effiana17@gmail Nurulaini

    Amazing customer service with great personality! I was attended by staff relations hui jun chua and jayden ong they helped me clarify many questions i had regarding my new galaxy phone and assisted me with the data transfer all responses from them were prompt and professional
    The service is really what has me coming back will surely recommend this store to everyone i know

  217. Avatar photo
    IMRAN HOSSAIN

    Good

  218. Avatar photo
    hoo peng yeo

    Cassey provided good service. She is helpful and patience. She has excellent product knowledge. Thank u samsung.

  219. Avatar photo
    BooHong Lim

    Casseyprovidesgoodservice

  220. Avatar photo
    Ho Tony

    Excellent staff …excellent customer services for phone repair

  221. Avatar photo
    W W

    Really happy with my purchase because of the excellent level of service by Jayden. He is professional, knowledgeable and gave me great advise. I highly recommended you look up for Jayden if you are looking to purchase a phone at Causeway Point.

  222. Avatar photo
    AlleriaS

    why put open at 1030. when staff said opens at 11

  223. Avatar photo
    M

    So slow service there. Seriously on a Sunday only 2 counter open for pick-up or service. But plenty of staff standing around with no customer.
    Should be a low hanging fruit to solve…

  224. Avatar photo
    Christian De Guzman

    Good Quality Service and thank you for keeping my charger wire when i left it to your store.. …

  225. Avatar photo
    Lim Xin Di

    Liking the service provided by Cassey from cwp …

  226. Avatar photo
    Tony

    Last Thursday(11.11) I bought a Samsung galaxy z flip 3 from causeway point. I am very blessed to have served by a young, helpful and handsome Jeson Goh. He was very patient with me and helpful with my new setup despite the shop was busy with customers.
    I will recommend my friends to patronise this shop and look for Jeson Goh for assistance.

  227. Avatar photo
    Thian wah Phua

    Great service and personality from Miss Cassey

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