“I must praise Mr. Shah for his excellent service. Fast and good. Thank you for serving me today Satisfied customer” or “Pleasant buying and repairing experience. Everything good as long as under warranty. Keep your receipts and register for your device warranty” It is one of the few customer evaluation comments about Samsung Experience Store. Let’s read more of this article on Thecityvisitor.com to find out if Samsung Experience Store is quality.
Table of Contents
Introduction about Samsung Experience Store
Here are some fundamental details regarding Samsung Experience Store. In terms of Cell phone store, it is generally believed that Samsung Experience Storeis one of the best places to choose and trust. It is placed at 1 HarbourFront Walk, #02-28/29 VivoCity, Singapore. Whether you are looking for a place or a service related to Cell phone store, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.
Background Info
- Phone: 63769150 (+65 63769150)
- Website: https://www.samsung.com/sg/samsung-experience-store/about/
- Address: 1 HarbourFront Walk, #02-28/29 VivoCity, Singapore
Detailed information of Samsung Experience Store
Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.
In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.
Operating hours
The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.
Here are the operating hours of Samsung Experience Store.
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday: 11 AM to 9 PM.
Distance
Please check the information below to find out the distance and travel time from the center of Singapore to your destination.
| Distance | Taxi | Bus | Metro |
|---|---|---|---|
| 5.71 km | 6 minute | 7 minute | 5 minute |
How to contact Samsung Experience Store?
If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Samsung Experience Store via:
Phone number
You can reach Samsung Experience Store at 63769150(+65 63769150). Use the hotline to contact them right away for the quickest help and resolution to your problems.
Website
You can contact Samsung Experience Store via https://www.samsung.com/sg/samsung-experience-store/about/. It will react rapidly and assist you with your concerns.
Address
You can directly come to 1 HarbourFront Walk, #02-28/29 VivoCity, Singapore if you have any questions or want to try to experience its services.
Samsung Experience Store reviews
Samsung Experience Store is among the best destinations of Cell phone store in Singapore, and it merits your consideration.
Is Samsung Experience Store good?
To determine whether Samsung Experience Store is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:
“I must praise Mr. Shah for his excellent service. Fast and good. Thank you for serving me today Satisfied customer”
“Pleasant buying and repairing experience. Everything good as long as under warranty. Keep your receipts and register for your device warranty”
“Nice place to see, touch, and try out the newest gadgets. Also good to visit for promotion items.”
“Help full and knowledgeable staff, quick service and described everything easily. Best place for Samsung shopping .”
“Did a Bespoke engraving for my flip case here today. Was served by Ivan and Hassmetra. Excellent service provided by these 2 youngsters. Awesome job. Keep it up!”
“Was attended by Cher Shuan for a screen issue with my phone and was very impressed to have my phone fully fix within 1.5 hours. Thumbs up for the good service and efficiency.”
“Got a phone case in store and it included free engraving. Staff member Jessica was kind and patient despite us being particular about the font size and positioning of the engraving.”
“Bought a new phone at the Samsung Experience store at vivocity, even came with free engraving!”
It has won many reviews from customers on the website, including 234 feedbacks with an overall score of 4.5 out of five-star ratings. Out of those, 85% are positive reviews.
Thecityvisitor.com has provided all the essential information about Samsung Experience Store, including address, operating hours, phone number, and feedback from customers.
If you feel services provided by Samsung Experience Store are not good quality, what should you do?
If you have had an unsatisfactory experience in Samsung Experience Store, you can leave a comment below and share your experience.
Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world.
I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys. 
Great showroom, cozy enviroment and friendly staff
Prices follow the RRP of the products hence there’s no discount or whatever(except for official discounts),may or may not be higher than other shops but definately authentic products.
Official SAMSUNG Store
Good services
Friendly staff
Recommended
Amazing service and experience with customization staff Xin Yi, do look for her for case customization services!
Shes very patient and gives relevant advice regarding case colour and font style for your devices!
In JP2 can do recontract
but here Can’t do
Staff were courteous.
Allowed me to try their latest buds2…
of course I did my part by providing wet tissue, cleaned before and after testing.
Have cleared some of my doubts abt the quality of the buds.
Thank you Experience Centre…
that’s the way experience centres should work, letting people try before they buy.
Buying from which channel is a different thing altogether; but eventually Samsung, being the parent company, will still make the sales one way or another.
The customer service is amazing and they were very patient with me. Especially when i had many questions to ask!
Fresh upgraded feel. I was there in the afternoon, had excellent service with almost no crowd. Manager Karen was super efficient so I had great service in under 30 minutes.
Very helpful staff Antonio Moro. Helped me to fix my phone within seconds. BRILLIANT !!
Purchase another phone again from the lady in black . Very good services ! However cashier is kinda rude …
Great service
Excellent SVS all the years i hv use mobile, fridge & washing machine. Abt to get a tab or others. Keep it up.
Excellent customer services with knowledgeable staff. Definitely would recommend to others!
Good
Good space.
Staff in Vivo are more friendly and knowledgeable than the other service centre.
The staff ( Antonio Moro) who serve me was very polite and supportive. His explaining was very clear and he has full knowledge of the product.
Very prompt and cosy area while waiting for the customer service to deal with my case
Antonio at the help desk was most helpful
Classes held here in very noisy environment
Service associates are professional and helpful. Well impressed each time i go there.
The showroom is awesome.
Good range of product on display. Convenient to send in products for testing and repair
All Samsung products under one roof
the workshops, classes, courses is phenomenal. free. walk in/register online Smart Academy
Interesting, but I can’t buy.. dont know when and where to use all these gadgets even.
Capable of handling crowds.
Quite a pleasant experience, support staffs are patient and helpful.
Pleasant buying and repairing experience. Everything good as long as under warranty. Keep your receipts and register for your device warranty
I got excellent service
Attentive and prompt service.
Wanted to change my screen protector for only the front screen of my fold 3. I was told that it will take 1 to 2 hours… Like really? It wasn’t crowded when I was there at around 1:30pm. Maybe their service/workflow is just very inefficient…
What a wonder experience to visit the store. The sales team is really friendly and professional. I would definitely come back here again
Z Flip3, Z Golden, Watch4 Very Nice!!!
Staffs very friendly and helpful
One of the biggest Samsung stores in Singapore. However, many display sets are repeated. Would appreciate if you all could put out more accessories such as cases for more phones other than the Galaxy S and Galaxy Note lineup. This place accepts Samsung Pay btw.
Phone service centre relocated here.
Knowledgeable staff and very friendly.
There is a staff Kevin who is very patient to my dad and explaining the features. Thank you!
nice store to find latest Samsung units , and accommodating personnel
Pleasant and helpful staff!
Good and very fast repear service. Friendly staff
Awesome place to purchase your phone
Same like other branches , only look more premium then others because of tourism area .
I like the store layout but the service staff attitude is to commercialized. Charges are too premium even for replacement and repairs is near to buying a new set. Most repairs were claimed to be chargeable at customers fault nothing on products reliability.
Bought an a70 from there which was about £70 – £100 cheaper than london
Ok
Sell phone, ex without line
Nice place to check out the latest Samsung gadgets with real working units on display instead of those dummy ones you get from other electronics stores. Unfortunately, the staff manning the Galaxy A series mobile phones has poor product knowledge and couldn’t explain to us the key differences between two models that we were considering.
Thank you Samsung for giving me such a pleasant experience with regards to repairing my phone! From the online chat service to phone service to finally my experience at the Vivocity outlet, everything was seamless. In general, Samsung has been friendly, helpful and reliable. This experience has made me a fan of Samsung.
Great!
Excellent service from Mr.Antonio Moro.He helped me to resolved my issue on the phone. Big thanks
Service was prompt and efficient by Ms Salmah. Thanks!
Help full and knowledgeable staff, quick service and described everything easily.
Best place for Samsung shopping .
It is an awesome experience to know more about samsung phones, specs and etc.
Friendly and well mannered staff to brief me thru the phone that Samsung is launching.
Great ambience
Nothing much to expect from this store as service staff are not very knowledgeable and forthcoming.
Like the courses they conduct for new users/owners of Samsung mobile phones.
Friendly stuff quiet environment when to fix my phone stuff were very friendly and helped me out
Better than Apple and Huawei.
Samsung phones are the best
Had sent my phone over for repair eaarlier this monday, and was attended by Staff Cher Shuan. Was impressed by her patience towards me as i had stayed in the store for 1 hrs, as i tried to port my data over from the phone to my laptop. She had checked in periodically as well, offering prompt assistance when my attempts were unsuccessful.
Other staff at the sales display segment (didnt manage to get their name) too were helpful in explaining the products when i asked them about it. Despite me not getting any of the products then, they were still friendly and have good service attitude.
Was pleasantly surprised by the free phone sleeve that came with the phone repair! My repair of cracked lcd screen came with a complimentary battery replacement as well (since they are stuck together…) and its cost was absorbed by Samsung.
Overall, the team had left me with a rather good impression of Samsung’s service center.
Pleasant atmosphere and outstanding staff who knows their product and able to share the important details for an informed decision to be made. Place wasnt crowded when we were here before weekday 12pm, but do expect crowds on weekday evenings and weekends. The Samsung experience store carries all of their latest products and allows everyone to have a hands on feel of what they will be purchasing. Certainty worth a trip if you are going to be buying a Samsung product.
Staff were courteous.
Allowed me to try their latest buds2…
of course I did my part by providing wet tissue, cleaned before and after testing.
Have cleared some of my doubts abt the quality of the buds.
Thank you Experience Centre…
that’s the way experience centres should work, letting people try before they buy.
Buying from which channel is a different thing altogether; but eventually Samsung, being the parent company, will still make the sales one way or another.
Would have been 3 or four stars if they focused more on the user experience rather than sell sell sell. The lady at the Samsung History corner was an exception – she was genuinely keen to engage browsers and users alike.
In stark contrast to the sleek sales pitches and enthusiasm of the sales team, the customers service (repairs) is more clinical than technical. Info and advice are merely perfunctory, efforts to maintain brand loyalty is minimal. Users experience when device is faulty calls for a little bit more empathy – and preferably sympathy. This especially so with the always in hand phone culture here.
Tsk tsk. Number One in worldwide sales yes. Let’s see for how long if brand erosion continues
Nice show store, but I won’t buy lol
As usual good but slow moving..
Great atmosphere with cheerful and friendly staffs! Highly recommended if you’re looking for Samsung products …
Poor customer service.
Have a wonderful time and great service with the sales staff eric, friendly and helpful with any question I have been asking on the latest new model mobil phones.
***** 5 stars for his excellent service
Excellent customer service provided by the support staff. Especially i would like to appreciate Mr.Antonio for his patience and extended support to address all our queries.
Wonderful service…
Pleasant enough svc from service desk tho it wld cost me hundreds to fix my bluetooth prob. Anyway, when browsing potential replacement phone models, young customer relations lady was very helpful with good comparison btw 1 model and another and her friendly approach was warm without being pushy. I’d rate 4⭐ for her but 3⭐ for the other svc counter person !
I must praise Mr. Shah for his excellent service. Fast and good. Thank you for serving me today Satisfied customer
Mr Antonio (vivocity) is very helpful and friendly. Thanks a lot. …
Clear and straightforward.
The Samsung fold is really amazing and pretty and the service staffs were very friendly and helpful!
Book ur apptmt Online and walk-in proved no difference. Apptmt time don’t gets attended till 20mins laterbut staff are polite and knowledgable …
Bad service and bad time waiting. Had to wait for 26 min before I could get served and still couldn’t solve my phone problem.
Good service staff
My best Samsung place
Good service
One of the biggest Samsung store in Singapore. The staff is very helpful and knows their stuff well.
It’s have great collection of new arrival mobiles and others electrical gadgets… If u r looking for samsung i will suggest you to go here…. U will get what you are looking for.
Huge store displaying most of samsung devices. Exploring around what to buy next from samsung, waiting for new S22 coming out. Can’t wait to see more innovation from them as well such as scrolling screen but bring the price lower down a bit for new innovation. Seems like now getting a new phone is more expensive compared to last time.
Staff helpful
After some confrontation with them, i just realized that they are authorized repair agent for samsung…but the team within this center somehow lack of engineering sense. For example, they would expect different outcome should the customer repeat the issue faced earlier. But after some communication, things still going (well)
Great place to keep up to date on latest models and it’s features. Pricing too.
Im happy with Antonio service. i have problems with updating whatsapp and couldn’t update and open the apps. Antonio was kind enough to help to fix the issue.
Samsung mobile shop
This is one of the best Samsung Experience Store to go to buy new Samsung Phones as well as repair your old ones too. It is a great place that give great customers’ service experience too.
Meet a sale person could explain well on the product he is handling.
Friendly and polite staff
Was there on 10 Dec 2019 for a screen problem on my Note 9. Got there about 7pm, screen was replaced under warranty in about an hour. Service was very focused on getting the phone fixed and closing the case. Good
My LCD screen was having seizures over the weekend and it wasn’t a firmware issue.
We went to the store and got it checked and they told me that it will take 2-3 days. I said ok il come back later to do a back up
On the day that i sent my phone for repair 12 noon Shah was the assigned CS consultant. He did an awesome job to explain the process and billing arrangements. I shared with him that im really struggling with my spare phone (note 8 user using iphone 6), he gave that assurrance nod. To my surprise at 3pm samsung sent me a note saying that its ready for pick up!
My phone looks brandnew , they also replaced my battery so I am really happy with the service
I cannot thank you enough for the service rendered by a Mr Antonio and I am very grateful. Thank you for your patience despite all the flak you are receiving. I was seeing first hand at your centre, the number of customers including myself screaming our heads off and the cool way you were able to handle us all with your composed self. Thank you Antonio. Merry Christmas and a very Happy new year to you. Keep up your good work.
Helpful staff, really polite
Staff Antonio Moro was very helpful and efficient in his service.Good Job.
Great Antonio… a very efficient kind and helpful guy… it is service staff like this that makes our day and solve our problem… cheers…!
World wide service but denied to repair a phone from overseas
Newly renovated experience store and service centre. There is a coffee bar for customers while waiting for their turn at the service centre and lots of wired and wireless charging docks around. Customer service agent Jenny was very clear and helpful, even when Samsung did not receive my Conceirge purchase from Singtel she did her best and proceeded to give me 50% off servicing fees when I produced my sales of contract with Singtel. Samsung S8 screen replacement costs approx S$300, for those interested to know.
Great concept to experience the products whike waiting for the service
Thank you Samsung for giving me such a pleasant experience with regards to repairing my phone! From the online chat service to phone service to finally my experience at the Vivocity outlet, everything was seamless. In general, Samsung has been friendly, helpful and reliable. This experience has made me a fan of Samsung.
Great experience engraving and personalising my Samsung Flip cover here. Will be back it I need a 3rd cover!
Good service expect to pay more for servicing that will have 0 stars from me
My phone suffered from water damage, and was informed there was corrosion on most of the inner parts. Samsung repaired the phone under warranty and changed most of the components. The phone now is as good as new. Greatly appreciate the service and expertise of the customer service personnels at Vivo.
Excellent service and salesman are sincere n willing to serve not like l went the Apple store. In Apple store they not keen to serve seniors folk haha so sad
Came at 1230 pm on a Saturday to get a cracked screen replaced. They told me the replacement would take 1 to 2 days if they had stock of the screen. They were so wrong on the time.. I collected it less than three hours later!
It seems that the customer service officers need to buck up on their service quality.
Super experienced.. i had a problem with my A80 selfie camera it not rotating.
Chance to visit today.. rectify within 10min the problem was some stickers was stuck in the mechanism.. and for this small work they charge nothing.
Appreciate the honesty and goodwill gesture..
Great experience
Nice staff.
OK service but inefficient system. Big difference between going in for servicing/repairs vs shopping.Walk ins and appointments are treated the same which can be frustrating for ppl who have genuine repair issue and bothered to book an appointment. Staff seem stressed trying to manage multiple needs at the same time. You never feel like you’ve been listened to,bc while you’re explaining to your agent, when it is your Q number, the agent will pause to help random walk ins who can have issues as basic as “forget password”. I didn’t feel listened, had to repeat my story a few times, got passed around by a temp staff who literally Googled how to help me in front of my eyes. Wasted almost a whole day until the right staff listened and addressed the issue. Prioritize your customers by needs, and hire more ppl, your service staff look stressed. Keeping existing ones happy matters as much as getting new ones in.
Nice place to see, touch, and try out the newest gadgets. Also good to visit for promotion items.
I have noticed that service staffs were very friendly and accomodating to their customers. Good job and keep it up!
Good customer services
Did a Bespoke engraving for my flip case here today. Was served by Ivan and Hassmetra. Excellent service provided by these 2 youngsters. Awesome job. Keep it up!
Counter staff no too friendly
Salman
All the newest Samsung gadgetry
Very fruitful visit here. Attended by Antonio.
Patient to explain to senior user myself.
Issues resolved within minutes. .
Thanks for the helpful service
Ms Roshean Peregrino very Fast spot the issue n svcs it immediately …
Good:
1. Decent spacious Samsung showroom at vivocity.
2. Helpful staff.
3. Excellent service center for Samsung phones. They take good care of your phone as long as it’s under warranty.
Highly recommended for all your Samsung phone issues if your phone is under warranty.
Bad:
1. Watch straps for display only, not for sale.
2. Samsung accessories can be found for cheaper @ singtel and M1 shops in the same mall.
Thank u Mdm salmah for serving me yesterday. She answered all of my questions with a smile even though she wore a face mask. (Can see through the eyes). Thank u.
Repairing sons hand phone.. place is nice..customer service polite
Went to collect my phone that was pre-ordered yesterday.
It went quite smoothly as I queue for entrance, asked a staff where to collect and he asked what phone and if I have receipt.
Waited only about 5-10 minutes for them to key in the computer and tablet. When the phone came the staff guided me over to right side where there’s like a workshop to open the phone and check. Phone was great and received the free watch too.
Overall not a bad experience.
Very Convenient
Good service and well organised
The Sales section are quick and fast. The service and repairs section tend to have queues and fewer staff. There’s a ticketing system, so that means you can go off and keep your place if the queue is long.
Nice display of various Samsung products and hands on experience corner! Bright and well lit store!
Helpful and knowledgeable staff on the Samsung products.
…
Antonio is helpful and patient when sorting out my problem
Pleasant atmosphere and outstanding staff who knows their product and able to share the important details for an informed decision to be made. Place wasnt crowded when we were here before weekday 12pm, but do expect crowds on weekday evenings and weekends. The Samsung experience store carries all of their latest products and allows everyone to have a hands on feel of what they will be purchasing. Certainty worth a trip if you are going to be buying a Samsung product.
Excellent
Well managed store.
Located on level 2.
If coming from MRT, once you reach level 2 via escalators, keep left and follow the shop number which are around #20. Opposite side shop numbers are in #1000 range
Very fast service and quick to respond! Customer service staff were reassuring.
Good store, however never picks up the phone and lacks transparency on repair timings, which are not the same as store timings.
Nice store, awesome gadgets of course, but relatively unhelpful staff who know less about the gadgets than the customers. Also they don’t answer the phone after 5 spaced out attempts and no stock for gadgets you want
Terrible experiance I called the store multiple time over 2-3 hours no one answered. So i ended up going to the store to find out that it was not only super quiet and staff was standing around and just ignoring calls but they didnt have the product i was after.
Would like to express my thanks to Salmah for all the help rendered at samsung vivocity
$28 for a cord to charge my Note9, not including the wall adapter. Yikes!
Why no discount, really?
Bought a new phone at the Samsung Experience store at vivocity, even came with free engraving!
Great service support experience. Note20 ultra phone’s screen was no longer working with touch (only s-pen) and phone was still under warranty so I booked an appointment and took the phone in. Went on a weekday so didn’t have to wait very long to be served – they went through the standard protocol of checking the phone details/purchase date to verify the warranty status and then after filling in some forms took the phone back.
About 1.5-2 hours later, they came back out with the everything sorted out and fixed! Very satisfied with the support experience from the team here. What made it extra convenient was that they allowed me to use one of the standing desks to set up my laptop and do my own work while I waited for them to complete the repairs. Thanks!
Looked cool plus an upcoming launch of its samsung fold studio in vivo outlet.
Thank you for recommend me the hp casing engraving! I love the outcome of the result …
The biggest and grandest Samsung store in Singapore. Obviously customers get the best experience here with display of full range of products, hands-on experience as well as ample consultants to serve customers.
Service was good and fast. Shah managed to pin point the faults fast and phone was repaired with multiple parts changed including lcd and battery all in an hour.
Came on weekday 2pm there was not any queue.
Waiting time unacceptable – good service when finally served.
Really rude saleswoman for the Flip.
I was assisted by Ms Jessica today for my gadget purchase. She has been very patient and accomadating. She made the purchase and also the engraving service of the handset cover a delightful one. Thank you Jessica ! …
Ms Salmah Sabadi provide excellent service.
Thank you. …
Well experience customer relations staff with good manners and friendly service.
New Phone.. Service is good
Cool, spacious, though stock is incomplete …
Big shop. It has a repair customer service counter.
The staff Stanley, Very helpful.
Super fast service by your service guy Mr Antonio
To the dude maning the crowd control: No one is trying to break thru the barrier and not queue. No need to shout
Good service! And prompt repair. Although a bit expensive
Brought two family members to replace their old phones with a newer model. The staffs were exceptionally professional and patient in assisting us with porting over the data from the old phones to the new ones. Despite great difficulties, they persevered and made two old ladies very happy
Kudos to the supervisors, Xinyi and Eldridge for the excellent service rendered.
Good customer service.
Very good experience store
Staff were friendly and helpful.
Employees outnumbered customers 4 to 2 when I went but I still had to ask for help. Tried to upgrade one phone and buy another outright but was told I had to come back in 30 minutes because there was only one person in the store that could help me. Actually first I was told to go home and order the phones on line. Then I was told I could come back in 30 minutes after pointing out how ridiculous that sounded when there were only two customers in the store. No one was rude but they also didn’t seem like they wanted to sell anything. Maybe this is a place to look at phones rather than buy them.
Cosy!
Good service
Its ok. Like the atmosphere of the place!
Initially a bit cold but warmed up quite well and helped me troubleshoot my hand phone. Very grateful. Thanks.
For repair services best to make appointment to minimize waiting time. You can still try your luck and walk in during middle of the day and weekdays. Weekends lots of people
Helpful staff
Was attended by Cher Shuan for a screen issue with my phone and was very impressed to have my phone fully fix within 1.5 hours. Thumbs up for the good service and efficiency.
Sam
Attended a hands on workshop to familiarize using the Samsung Galaxy Tab S4 tablet. Except on the use of the Samsung Flow app, the staff conducting the workshop is knowledgeable with using the basic functions of their new android OS tablet.
Excellent service by Antonio
The staffs are very friendly and helpful. Also, i like Vivocity as it is very spacious and bright. The ambience is relaxing..
Excellent sevice!
Service is good and having latest foldable type Samsung phone as giving live demo. This store giving Monthly Emi option. Sales person are very good and giving good respect for visitors.
Quiet. Fast service.
Very helpful staff. Good and interesting workshop.
Tried the demo of Galaxy fold. Nice place , but depends if u like Samsung.
Great customer service center and very good experience.
Enjoyed the new Galaxy S10 demo sets
Quick and attentive service, it was great!
Excellent customer service. Ivan (staff) was very friendly, patient and helpful in helping us find what we were looking for.
Helpful and cheerful staff.
Bought a new phone recently. The CS staff Tian Heong is extremely helpful. Not only does he helps to transfer all apps from my old phone to the new phone, he also guides me how to get a new sim card from singtel and offer to transfer all data once the sim card is activated (if I do not know how to do it or singtel did not do it for me). Excellent service!!
Already have a working z fold 3 just the day after the unpack. Servicing and repair is available here as well.
I bought a S20FE few days ago and managed to hv all my data transfered. Software update was advised and I proceeded as requested. At the end of the update, I was asked to enter my pin and none of my known pins or PW works. I later recalled that I did set pattern instead of pin. There was no options of pins or pattern after the update.
I visited Samsung at Vivo and was served by Ms Salmah (hope I spelled your name correctly). She was patience and proficient. After trying various methods, there was no other option to unlock the phone but hard reset.
This meant that time spent transfering all data was totally wasted.
I am a regular Samsung user since the early Ss. I never had problem like this. Nevertheless, many thanks for your patience.
Very nice mobile store
Antonio Moro is very experienced and immediately detected the issue with my S Pen within seconds! Very impressed and happy with the service. Antonio went on to check to ensure my phone is working properly. Thank you!
Staffs are helpful
Spacious. Attentive service.
Good environment, friendly staff.
Unfortunately, got my biggest unpleasant shock when told the repair cost to my Samsung phone with a cracked screen would cost between $600 to $700. …
Got a phone case in store and it included free engraving. Staff member Jessica was kind and patient despite us being particular about the font size and positioning of the engraving.
Staff were very helpful there. They happily answered all of my questions on a product that I was unfamiliar with and were very courteous.
Nice spacious store to experience Samsung latest technology leading gadgets.
Friendly n helpful staff
It was not crowded on Saturday. I went for charger replacement. able to replace charger within 5min.
Nice but the prices are a bit high than india
I’m from the neighbouring Indonesia and honestly this Singaporean samsung store is waaaaaayyyyy more expensive than back at home. For all Indonesian out there, just buy your samsung stuff near you.
Enjoy there as the service rendered at there is excellent..
Good service
Very helpful staff but no fancy discounts!
Loved the open store concept showcasing the latest Samsung gear with friendly and knowledgeable folks always ready to help out.
The staff Antonio Moro is very helpful and kind, he is also very efficient and knowledgeable. I am pleased with the result
The staff there is very polite & informative. …
Will find fun stuff to try once in a while
One of the few stores that I have seen that utilizes big TV screens for adverts! I also like the recent VR demo for customers and other people! Good place to try out the latest Samsung Phones too!
The staffs are very nice. Huge store and can see all their latest mobiles and gadgets there. Better to make appointment for the service centre during this covid times. Will save u time
My Note20 ultra had black screen all of sudden, the phone was few weeks out of warranty so was expecting a few hundred dollar bill. But the service center are vivocity pleasantly surprised me that they will still claim it under warranty. Made my day and saved me atleast 400$. Plus they also replaced the battery during the repair at no cost. And all this was done within few hours on a sunday by excellent and friendly staff.
This is epitome of service excellence by samsung and the service center.
Very satisfied with the help rendered by your service staff.
Issue was rectified.
He was very patient and explained to me very clearly.
Was served by Mr Antonio.
Very grateful and thanks again.
Mr Antonio, service manager at Samsung, vivocity, displayed professionalism in serving us with regards to our phone issue. We visited the Samsung centre at woodlands and they could not solve the issue. They gave us wrong instructions to backup our data from phone to the laptop, which wasted a lot of our time and further more we are unsuccessful. Furthermore they were planning to reset my phone which could have resulted in a lot of my data to be lost.
Mr Antonio solved our problem in minutes without even requiring us to do any backup.
We place our sincere appreciation and admiration in his abilities and professionalism in handling our issue.
Jasbir Kaur Johal
9232 7484
Great service and friendly sales personal. Looking forward for their s22 series. Quite some range of samsung phones etc …
Great service!
Very friendly and helpful staff! Pleasure being served by the guardians of the galaxy …
Salmah CSO was most helpful with my service request. She is always ready with a smile in a gentle way.
My service request was dealt with in a complete professional way.
Well done, Salmah
There is a Malaysian Chinese auntie who was very kind and patient. However, I witnessed how an older customer was being rudely treated by a Malay auntie at the customer service area. Yes that customer is being “irritating”, but that’s not how you should treat a customer.
Was there to feel the S22 Ultra in person. Super good so far….
Got to wait quite a while due to labour storage.
Antonio Moro good knowledge
Good sales staff explained well and assisted in getting all promos and gifts in order.
Come here only if you know the repair is covered under warranty. Else don’t bother. Quoted cost of repair is 90% of the phone purchase price. That’s just insane. For that repair price, we could have sold the phone as spares parts, then buy a brand new one with leftover money for a nice meal.
Simple charging port damage, they suggested to replace irrelevant parts like speakers, cameras etc due to ‘corrosion’. Went to Bugis and got it fixed for 25% of the price, and probably even way less if I spend more time shopping around for the lowest quotation.
2 star for at least they ‘diagnosed’ and reverted fast.
Pleasant experience! The staffs were very friendly especially Ivan …
it is a excellent place to buy phones samsung phones hahah
Customer service for redemption is slow
Full range of Samsung Products there. Still got training session.
Short of staff and each customer had long query resulted long wait to be served. Coffee counter is not serving too.
Queue is short and service is fast and pleasant.
Great ambience.
Fast n efficient service. Counter staff Jenny is very patient n able 2 explain well.
This is probably the best outlet to come to. Firstly, it’s never crowded and repairs services are there too besides the sale of handphone and tablets. However, 1 little sore point was the sales attendant wasn’t very friendly and helpful
Great but more information about the product could have been explained
Customer service is excellent. But technicians could be better trained. My phone experience issues multiple time and took them more than once to rectify the fault.