Review Rolex Service Center Singapore, 302 Orchard Rd, Singapore

Review Rolex Service Center Singapore 302 Orchard Rd

“Had a excellent service at this shop. Higly pleased with the professional manner of their staff. The staff was warm and helpful.” or “Very friendly staff to help me and quickly respond to fix my watch. Highly recommended” It is one of the few customer evaluation comments about Rolex Service Center Singapore. Let’s read more of this article on Thecityvisitor.com to find out if Rolex Service Center Singapore is quality.

Introduction about Rolex Service Center Singapore

Here are some fundamental details regarding Rolex Service Center Singapore. In terms of Watch repair service, it is generally believed that Rolex Service Center Singaporeis one of the best places to choose and trust. It is placed at 302 Orchard Rd, #01-01 Tong Building, Singapore. Whether you are looking for a place or a service related to Watch repair service, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 67379033 (+65 67379033)
  • Website: https://www.rolex.com/watch-care-and-service/servicelocator/rolexservicecentresingapore/rswi_108016-orchard-singapore.html
  • Address: 302 Orchard Rd, #01-01 Tong Building, Singapore
Images of Rolex Service Center Singapore from stock collection and provided by customers

Detailed information of Rolex Service Center Singapore

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Rolex Service Center Singapore.

Monday, Tuesday, Wednesday, Thursday, Friday: 10 AM to 6:45 PM.

Saturday, Sunday: Closed.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
3.73 km4 minute4 minute3 minute

How to contact Rolex Service Center Singapore?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Rolex Service Center Singapore via:

Phone number

You can reach Rolex Service Center Singapore at 67379033(+65 67379033). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Rolex Service Center Singapore via https://www.rolex.com/watch-care-and-service/servicelocator/rolexservicecentresingapore/rswi_108016-orchard-singapore.html. It will react rapidly and assist you with your concerns.

Address

You can directly come to 302 Orchard Rd, #01-01 Tong Building, Singapore if you have any questions or want to try to experience its services.

Rolex Service Center Singapore reviews

Rolex Service Center Singapore is among the best destinations of Watch repair service in Singapore, and it merits your consideration.

Is Rolex Service Center Singapore good?

To determine whether Rolex Service Center Singapore is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“It's is located at Tong Building, Orchard Road Singapore. Staff are very helpful, polite and professional when entertaining their customers. It is highly recommended!!”

“Good hospitality and lots of option. High quality service. A trusted and interesting resource for collectors & aficionados alike. Affordable & luxury wristwatches from watch brands big and small.”

“Splendid customer services provided and felt very welcomed once entered the store. Diversified in products design and not to mentioned the very knowledgeable staffs. had a great time ”

“Had a excellent service at this shop. Higly pleased with the professional manner of their staff. The staff was warm and helpful.”

“Very professional front counter. Fast service and very helpful staff to solve my problem. Don’t forget to visit them to get the best experience. …”

“Very friendly staff to help me and quickly respond to fix my watch. Highly recommended”

“Was attended to by Darren. He has been very helpful, understanding and prompt in assisting me with the servicing of my watch. Appreciate it, thank you!”

“Everything went on smoothly from sending in my watches to collection, very professional, polite and thoughtful.”

It has won many reviews from customers on the website, including 143 feedbacks with an overall score of 4.7 out of five-star ratings. Out of those, 92% are positive reviews.

Thecityvisitor.com has provided all the essential information about Rolex Service Center Singapore, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Rolex Service Center Singapore are not good quality, what should you do?

If you have had an unsatisfactory experience in Rolex Service Center Singapore, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Rolex Service Center Singapore, 302 Orchard Rd, Singapore

There is a total 143 reviews

4.7 / 5

92%

8%

0%

  1. Avatar photo
    Kelvin Tan

    Reception was helpful and explained to me what I could do with my grandfather’s antique watch.

  2. Avatar photo
    Jeffrey Lim

    Brought my watch for a simple request to remove one link because I can’t get it out with the locktite glue on the screws. Waited 20 mins for my name to be called because there were others ahead of me and they fixed it in under 5 minutes, I was so pleasantly surprised. Great work

  3. Avatar photo
    Alang Hjjohari

    Everything went on smoothly from sending in my watches to collection, very professional, polite and thoughtful.

  4. Avatar photo
    Daniel Dell

    Good and fast services , friendly customer services …

  5. Avatar photo
    Jimmy Teo

    A very good job of servicing my Tudor Prince Chronograph.
    It looks like new! And comes with a 2 year after service guarantee.

  6. Avatar photo
    Winston poh

    Very good service, will visit again.

  7. Avatar photo
    HENRY TAN

    Excellent service

  8. Avatar photo
    Jochana Wood

    Very kind staff and service as supposed to be by Rolex. The prices are better than in EU.

  9. Avatar photo
    Shafiq Zafri

    Love the hospitality of the staff. Very helpful and informative.

  10. Avatar photo
    Hamaze Chocobox

    Good place

  11. Avatar photo
    Mr.YusoFF

    Excellent service centre and worth for money

  12. Avatar photo
    Joe Cher

    Polite staff. Good social distancing management. Overall happy with service.

  13. Avatar photo
    Ng Eng Tat

    This is a must for all ROLEX ,owner’s to service their watch here every 20yrs

  14. Avatar photo
    Emo. pyo

    Had a excellent service at this shop. Higly pleased with the professional manner of their staff. The staff was
    warm and helpful.

  15. Avatar photo
    SF

    Doreen is very friendly and helpful!!! Great customer service and awesome people. Thank you for saving my watch!

  16. Avatar photo
    Lichan Cheah

    Excellent friendly staff here at Rolex – they put you at ease and are eminently flexible. Also watching the horologists work their magic behind the glass is also amazing.

  17. Avatar photo
    nor syahila ab razak

    Such a lovely place to buy watch as a present to your loved one and a great experience purchasing from this shop

  18. Avatar photo
    RK

    Just checked in my watch to the Centre and was served by Mr Henry. Very professional, extremely warm personality and super friendly. He really portray the professional image that Rolex wants the world to recognize. 1st class brand and service ! Rolex is fortunate to have Mr Henry working for them. Not to mentioned the whole team is super professional, not forgetting the nice security officer as well. Well done Rolex Tong Building

  19. Avatar photo
    Hexad Music

    Fantastic place and watch️

  20. Avatar photo
    Simon Lee

    Fast response.

  21. Avatar photo
    J. S.

    Was attended to by Darren. He has been very helpful, understanding and prompt in assisting me with the servicing of my watch. Appreciate it, thank you!

  22. Avatar photo
    Boo Boo Lim

    Helpful staff with the greatest customer service experience.

  23. Avatar photo
    Mathan Raj

    Fast jobs and easy to access

  24. Avatar photo
    Chi Wan

    Friendly security guard

  25. Avatar photo
    Lee Wei Jie

    Made a trip to fix my loosened clasp and had it fixed on the spot with a warm customer service representative – Jackson who went the extra mile to entertain some of my queries and requests.

    I’ve frequented the Rolex Service Center at Mayfair in London in the past and the level of service extended to me over here is if not comparable, even better than the UK’s .

  26. Avatar photo
    Ct Rozana

    nice experience

  27. Avatar photo
    P. Mancinelli

    I’ve been here several times to have my Rolex watches repaired. The service is always amazing and the setting and waiting area is pleasant to sit in. This is like the “Rolex embassy” in Singapore and is where you have to come for qualified repairs and/or special orders. All other Rolex “stores” in Singapore are merely run by independent merchants.

  28. Avatar photo
    Pamela Chee

    Nice cosy place

  29. Avatar photo
    Karim Raffa

    Fantastic service as always

  30. Avatar photo
    Ethan F.

    Plague of workmanship issues after service warranty expires.

  31. Avatar photo
    S Neo

    Good after sales service

  32. Avatar photo
    Angah Zul

    Great dealing experience with Rolex Service Center Singapore!

  33. Avatar photo
    fariq mustafa

    Staff very professional, extremely warm personality and super friendly.

  34. Avatar photo
    Joel Lim

    Not the first time in RSC. Send a few of my watches including my grandmother’s full gold datejust for service.

    Served by Blake who is very understanding and polite. He gives straight up honest and professional opinion on the issues and if they are require to be fixed. Very prompt and immediate actions from him too. Detailed explanation on what is going on and what will happen. Very excellent service from Blake.

    Follow ups from RSC is pretty good. A few weeks into the service, they will give a call for the pick up. No fuss on the pick up, just bring over the receipt for retrieval.

    To be honest, a lot of feedbacks say that their watches are scratched from the servicing. It may or may not happen but I feel that after RSC cleans the watch the scratches from daily wear will be seen easily as compared when we clean our watches ourselves. Cannot expect a polished surface to be perfect when serviced especially if polished surface can even get scratched from just rubbing against jeans or even rough cloth. If you don’t want the risk of scratch don’t send it in unless your watch have serious issues. If scratches are acceptable then send it in. Either way if you wear a watch it will get scratched.

  35. Avatar photo
    sue nuar

    good services..

  36. Avatar photo
    Jasmine Ho

    Knowledgeable and helpful staff. Very good service

  37. Avatar photo
    买衣送伞

    Top-class service; attitude and service efficiency from the staff at Rolex centre Singapore was fantastic, they are truly a great asset to the company and brand, as well as improving the already incredible product value. It is no wonder why it is of the common sentiment now that Rolex is one of the top-tier Trinity watch brands alongside AP and Patek.

  38. Avatar photo
    Perlyn Endozo

    Very professional, extremely warm personality

  39. Avatar photo
    Richelle Yap

    Polite and outstanding services from the stuff.

  40. Avatar photo
    Nagin theran

    Excellent over the counter service. Able to solve my Rolex watch issue in few minutes. Thanks

  41. Avatar photo
    Aisyah M

    Good hospitality and lots of option. High quality service. A trusted and interesting resource for collectors & aficionados alike.
    Affordable & luxury wristwatches from watch brands big and small.

  42. Avatar photo
    Syukri Aiman

    Professional associates to serve every question you have! A good one for the first timer too!

  43. Avatar photo
    Albert Low

    They are very professional

  44. Avatar photo
    Ning Chan

    I went to increase the length of my watches straps.The whole experience was pleasant.Staff DANIEL was very courteous and served me professionally.Generally it takes 2 hands to clap,I’ve read many negative feedbacks in regards to experience.Thumbs up to the all the service staff at Rolex centre in Orchard.

  45. Avatar photo
    HãpPŸ

    Everything went on smoothly from sending in my watches to collection. Was attended by Blake, very professional, polite and thoughtful. Advise me on how to care for my watches and also what is the best size adjust to fit my wrist comfortably. Pleasant experience.

  46. Avatar photo
    Keng Thok Thio

    Collect my watch from Service Centre. Service was brisk and spent around half an hour from start till end

  47. Avatar photo
    AZLINDA AZANI

    Nice bouqtie…

  48. Avatar photo
    Evelyn Goh

    To reduce waiting time

  49. Avatar photo
    Man Yee Lee

    Polite & friendly staff

  50. Avatar photo
    Yeow Ong Lim

    Clean and nice place

  51. Avatar photo
    Johnny Be Good

    The only place to fix modern Rolex and Tudor watches.

  52. Avatar photo
    Irene Chong

    An exclusive bldg (Tong Bldg) where distinctively u only see a Rolex Shop in the building. Of course there are many many other companies/services provided there.

  53. Avatar photo
    putri nurisha

    Good customer service

  54. Avatar photo
    Phanerochaete

    Service my GMT Master 2, Day Date, Daytona here
    No issues always been smooth and satisfied with the service

  55. Avatar photo
    Ken Teh

    Good social distancing and systematic serving customer.. the young lady served me having good attitude, friendly, polite, and providing good advices.. there is a guy which speak quite loudly as per other review but other than being loud, service is okay..

  56. Avatar photo
    Daniel Tan

    I walk-in to the service center because there’s discolored of the bracelet of my watch, they took it in and get it polished and returned to me within 15 mins. I’ve sent in a year ago for servicing and having a 2 years warranty, Excellent service!

  57. Avatar photo
    Bishan Chew

    The service is great and of course, do expect to be waited to be served. Blake is very polite and very attentive. And the wait for the collection is very fast and efficient.

  58. Avatar photo
    Haziq khuzaimi Abdul karim

    Its a good quality

  59. Avatar photo
    shima qist

    Perfect Service. Staffs Very Professional …

  60. Avatar photo
    Adrian Chai

    Rolex is Boomz

  61. Avatar photo
    Shin Rashid

    This centre for sell Rolex and service rolex watch

  62. Avatar photo
    Azroy Tan

    The customer service personnel was very helpful and polite. Nice cosy place and ambience with strong air conditioning. Watch delivery time is faster than I expected. Only thing I find lacking is at least a drinking water dispenser or a coffee machine for waiting customers. Hope is not too much to ask for.

  63. Avatar photo
    Hong Huei Chia

    Well organized. Got my strap adjusted quickly and professionally.

  64. Avatar photo
    R K

    As usual- First Class Service!

  65. Avatar photo
    Francis Lee

    Decent service as usual. Friendliness of the staffs varies. In general most are friendly though. …

  66. Avatar photo
    Daniel Chua

    Went to Rolex Service Centre in the evening to collect my watch. Your staff Sumartie was there to serve me. I told her that i have forgotten how to wind my watch and she was very patient and tolerant with me. She spent a good 15 mins teaching me how to wind my watch and how to keep my watch in good condition. Being in the service line myself, I’m pleasantly surprised by her attitude and professionalism, definitely a good role model for me. Kudos to you Sumartie!

  67. Avatar photo
    Richelster Julius

    Splendid customer services provided and felt very welcomed once entered the store. Diversified in products design and not to mentioned the very knowledgeable staffs. had a great time

  68. Avatar photo
    Harry Tan

    Made appointments for both servicing and collecting my Tudor watch. Roughly about 10 mins wait on both occasions to be served. The staffs were polite and I received my watch within a month of sending it in. Received a rolex travel watch pouch and cloth ion receiving my serviced watch. …

  69. Avatar photo
    Ryuzal Zal

    Good service

  70. Avatar photo
    Nur Nisa

    Good Customer Services

  71. Avatar photo
    fir98 sam (uncle sam)

    This watch has been repaired 3 times in 3 months and stopped today (16/02), what should I do?
    It stopped again in the early hours of 18/02. . . .

  72. Avatar photo
    AlexP Su

    For a such a luxury brand, this service centre just lack the feel and services of the brand. Not very friendly place if you need to get your watches repaired or serviced. A let down and very crowded any day of the week

  73. Avatar photo
    Gudesi Rayadin

    This watch has been dead 3 days. How to fix it and how much will it cost?
    Also how much does the rope cost?

  74. Avatar photo
    juraimi kamis

    Great service friendly, helpful staff

  75. Avatar photo
    irah

    Great

  76. Avatar photo
    D CM

    Very professional and helpful service.

  77. Avatar photo
    William Weain

    Reception and technics lack of product knowledge, not really understand their product function, can’t really advise correctly.

  78. Avatar photo
    Iman Sorfina

    Perfect Service. Staffs Very Professional in handling on clients questions. …

  79. Avatar photo
    Ryan Ong

    Big shout out to Cheryl at RSC!

    Very friendly and helpful, always with a smile . Thanks so much! …

  80. Avatar photo
    Hidayah Ismail

    Great service by the professionals!

  81. Avatar photo
    Amri Haffizi

    Interesting

  82. Avatar photo
    Sanzhar Narimanov

    Very snobby stuff pretending to sound very professional. Even if they make mistakes they tend to look like they didn’t. So people are supposed to feel that they re in the luxury place when it’s not. It’s just a service center.

  83. Avatar photo
    Amanda Williams

    I walked in, no appointment, dropped my watch and was out the door in 5 minutes.

  84. Avatar photo
    Morris Gabriel

    Very professional staff and good quick service

  85. Avatar photo
    Azwa Shafiqul Hafiz

    Very helpful. Will definitely come again if anything happens soon.

  86. Avatar photo
    Kevin Lim

    Great Service by Sumarnie. Thought of sent my 5year submarine 16610lv hulk for service. Instead Sumarnie advice me as my watch is superb condition. She advice that just need to touch up the bracelet will do. Thank for her professional help and service.
    Didn’t wait much longer sending of watch took around 30min. Collection of watch took around 10min.

  87. Avatar photo
    Brandonn Chen

    I was served by your staff Caryn who was very polite, patient and professional in explaining to me on my queries! She even advised me on how to take care of my watch and when I should send in for a servicing. Kudos to her excellent customer service and please compliment her on her that! #EmployeeOfTheMonth

  88. Avatar photo
    Eiy Sha

    fast and neat clock setting, the clock is very neatly made like new, the workers are very kind and friendly,

  89. Avatar photo
    Alauddin Othman

    Love it!!

  90. Avatar photo
    Goh Eng Hock

    1st class service.
    No complaint.

  91. Avatar photo
    Eric Kksheng

    Sent my watch in for some minor service. The front desk staff is polite and handle my watch professionally. Enjoy the environment as well.

  92. Avatar photo
    Filbert Tay

    Sent a watch in today for servicing and was attended to by Darren. He was patient, professional and went all out to help me to the best of his abilities. Highly commendable. The world needs more people like him in the service industry. Well done, Darren. Thank you.

  93. Avatar photo
    Hafizhin Halim

    Fast service and friendly staff

  94. Avatar photo
    Yue

    Professional and friendly staffs. The environment is good, but it’s too cold to stay inside even for a few minutes.

  95. Avatar photo
    Kemal Susanto

    The sales lady is very kind

  96. Avatar photo
    Gwen G.

    Good customer service. Very professional & efficient when serving customers. Keep it up! …

  97. Avatar photo
    Mamunur Rashid

  98. Avatar photo
    AL AZWAN

    Good place to go for rolex user

  99. Avatar photo
    marco ma

    Good service and attentive staffs. The only downside is the air-con is super cold.

  100. Avatar photo
    Ryan Tan

    Prompt and polite service.

  101. Avatar photo
    Renato Izzolino

    I just feel skeptical and really question myself about education and behaviour of the staff in the service center.
    I have just visited to ask a quotation and information regarding the service of a Tudor Submariner from 1994.
    It was not accepted for a quotation because I mounted it on a leather strap – quite a common practice on many vintage timepieces – and I am supposed to bring it back with the original bracelet.
    Apart the big question mark in my mind, regarding this policy that I have never heard of before, what really disappointed me is the behaviour of the attendant who served me.
    Not even a good morning or a good bye – while I always greeted first.
    Unbelievable.

  102. Avatar photo
    amirul hisham

    Wow nice and luxury environment from this Rolex shop….surely will come here after this for quality watch

  103. Avatar photo
    Eric Oh

    strong AC but always long wait

  104. Avatar photo
    Amira Hamdan

    Very professional front counter. Fast service and very helpful staff to solve my problem. Don’t forget to visit them to get the best experience. …

  105. Avatar photo
    Bryan Ong

    Went to Rolex to get loctite screws out of my 16600. was pleasantly surprised that they only charge me for parts (screws) with no labour charges. Came with a free watch pouch as well!

  106. Avatar photo
    Goh Francis

    Rolex services centre

  107. Avatar photo
    Lovenda Vivia

    Fast & reliable response

  108. Avatar photo
    Brian Ong

    Very smooth and easy experience at the RSC. Never expect anything lesser than the best with the whole “flow” of service. Just unfortunately had observed that there were some scratches that weren’t there on my watch before sending in for servicing. Had no way to prove that the scratches weren’t there before, so I didn’t pursue the case.

  109. Avatar photo
    Mary Ong

    Satisfied with the service

  110. Avatar photo
    Leon Tan

    Hi Rolex service centre,
    I went to the service centre on the …date….
    I was greeted by your very well mannered guard,
    I felt very welcomed.

    Then i was served by your staff Ms Jakie who was very knowledgable and very patient.
    She was very efficient and we were done with the paper work quick.

    1 week later,
    I got a phone call by the customer service who was very polite.

    I am amazed by such good service i have received from your centre.
    I really appreciate it.

    Thanks alot for rectifying my watch’s issue and now i can wear my pretty watch again.

    The above mentioned values of your staff really makes me feel more proud wearing a Rolex.

    Thanks again.

  111. Avatar photo
    James Nam

    Very friendly staff to help me and quickly respond to fix my watch. Highly recommended

  112. Avatar photo
    emdad syed

  113. Avatar photo
    Samuel Tan

    Good Service as usual.

  114. Avatar photo
    Roy Lim

    Excellent Service

  115. Avatar photo
    Chee Hei Foo

    Service costs have risen to double what it used to be. Staff are polite possibly condescending and try to upsell.

  116. Avatar photo
    Kim Goh

    I am happy with customer services at Rolex Singapore Tong building , branch staff very polite, courteous,friendly

  117. Avatar photo
    Yusuf Anung

    Kerennn

  118. Avatar photo
    family muslim

    Very friendly staff to fix my watch… Highly recommended.

  119. Avatar photo
    Clement Chua

    Professional and excellent service rendered by them

  120. Avatar photo
    Philipp Schlaefer

    Excellent service, friendly staff, great location. Repaired my watch under warranty as a courtesy as the balance complete was damaged apparently due to high impact. 5***** recommended.

  121. Avatar photo
    Johnson Lum

    Perfect Service. Staffs Very Professional in handling on clients questions.
    Watch that send for Service and Return , Very Please with the Outcome. LOVE IT …

  122. Avatar photo
    Delphine Tan

    Great services provided by a lady staff . With her assistance, I’ve got my watch re-sized within less than 20mins.

  123. Avatar photo
    knots

    Rolex 劳力士

    Last update Apr2017

  124. Avatar photo
    Rasika Meghna

    Great job and they quickly responded and fix my watch..The best service …

  125. Avatar photo
    S Lim

    Was served by Blake and he totally made my day! I sent in my watch to purchase a oysterflex bracelet and he was able to recommend me a perfect fit for my wrist. Very professional, efficient and helpful. Thank you Blake!

  126. Avatar photo
    Eva de karl

    Nice brand …

  127. Avatar photo
    Raz Yaacub

    Service as expected is pretty good. Prompt and polite.

  128. Avatar photo
    meng huat quek

    Perhaps service counter should lower down their voice when talking to customers.

  129. Avatar photo
    Lynda Tan

    Efficient and knowledgeable staff …

  130. Avatar photo
    Yih Shian Goh

    Not happy with how the servicing result went and their call centre is useless. Someone hung up on me.

    Edit: service recovery was quite prompt. Received a call next morning. Shall see how the servicing goes

  131. Avatar photo
    Hazran Sani

    Just checked in my watch to the Centre and was served by Mr Henry. Very professional, extremely warm personality and super friendly. He really portray the professional image that Rolex wants the world to recognize. 1st class brand and service ! Rolex is fortunate to have Mr Henry working for them. Not to mentioned the whole team is super professional, not forgetting the nice security officer as well. Well done Rolex Tong Building

  132. Avatar photo
    RK

    Just checked in my watch to the Centre and was served by Mr Henry. Very professional, extremely warm personality and super friendly. He really portray the professional image that Rolex wants the world to recognize. 1st class brand and service ! Rolex is fortunate to have Mr Henry working for them. Not to mentioned the whole team is super professional, not forgetting the nice security officer as well. Well done Rolex Tong Building

  133. Avatar photo
    Benjamin Er

    I came here on two occasions, one to send in a watch for servicing and another to collect it back

    Sending in my watch for servicing:
    I was treated like a watch noob whom cannot distinct a faulty watch from a working one. The service staff spoke in an arrogant tone and doubted me when I raised the concerns regarding my one year plus old Datejust 31 which malfunctioned by stopping regularly despite frequent usage. After much explaining and demonstration, he promptly realised his mistake and took the watch in for the technician to check before getting back to me and provided a collection receipt. He mentioned a one month repair time.

    After slightly less than a month of repair time…

    Collection of watch:
    I was served by yet another service staff. During the return of the watch, I asked what was the issue that caused my watch to frequently stop. He not only did not tell me what happened exactly, he kept mentioning the fact that, there could be many reasons that cause the watch to stop working. YES I ALREADY KNOW, but what exactly is the issue? I didn’t get an answer in the end.

    Also, since my watch was within the 5y guarantee period by Rolex, RSC did not issue me a receipt saying they do not issue receipts for the products which are repaired free. Not sure what to say, but at least the watch I received back are working finee

  134. Avatar photo
    Rafidah AbdulAziz

    It’s is located at Tong Building, Orchard Road Singapore.
    Staff are very helpful, polite and professional when entertaining their customers.

    It is highly recommended!!

  135. Avatar photo
    Muhammad Azlizam

    The best customer service I’ve ever had.. thank you for the great service

  136. Avatar photo
    Muso Lee

    First time visit since I started wearing my first Rolex watch more than 20 years ago. It is a small centre with a great waiting lounge except it was packed with customers and there was a moment when there were not enough seats. I also notice the collection lounge waiting area is equally big but all seats were empty. Perhaps the both lounges could be re-arranged so visitors may be ushered to wait there when the service lounge is full.

  137. Avatar photo
    Que Sera

    I went twice to service my husb submariner and was pleasantly attended by the cisco officer who informed me waiting time is quite long & Blake. Both times i went, i saw a few unpleasant customers who just don’t have the patience of the long wait and made a fuss.
    RSC need to improvise on the Queue system. Do smethng abt it asap! Servicing of the watch took longer than usual too & it’s getting pricier.

  138. Avatar photo
    Nurul Aulia

    Providing watch repair service..

  139. Avatar photo
    Madinah Ibrahim

    Go and repair your Rolex here because the staff is very friendly and good in handling clients.

  140. Avatar photo
    Wido Yono

    beautiful Rolex watches. Service can be better

  141. Avatar photo
    Cze Low

    Excellent place to service your watches.

  142. Avatar photo
    Mohd Tamin

    Money no enuf… …

  143. Avatar photo
    Kevin Lim

    Great Service by Sumarnie. Thought of sent my 5year submarine 16610lv hulk for service. Instead Sumarnie advice me as my watch is superb condition. She advice that just need to touch up the bracelet will do. Thank for her professional help and service.
    Didn’t wait much longer sending of watch took around 30min. Collection of watch took around 10min.

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