Review Better Cat Supplies In Singapore, 23 New Industrial Rd, Singapore

Review  Better Cat Supplies in Singapore 23 New Industrial Rd

“Great customer service! And a pretty good selections of kittens ans cat products …” or “I can always find the best deals here on Nekojam with various promotion and promo codes!” It is one of the few customer evaluation comments about Better Cat Supplies In Singapore. Let’s read more of this article on to find out if Better Cat Supplies In Singapore is quality.

Introduction about Better Cat Supplies In Singapore

Here are some fundamental details regarding Better Cat Supplies In Singapore. In terms of Pet food and animal feeds, it is generally believed that Better Cat Supplies In Singaporeis one of the best places to choose and trust. It is placed at 23 New Industrial Rd, #05-06 Solstice Business Centre, Singapore. Whether you are looking for a place or a service related to Pet food and animal feeds, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 62883636 (+65 62883636)
  • Website:
  • Address: 23 New Industrial Rd, #05-06 Solstice Business Centre, Singapore
Images of Better Cat Supplies In Singapore from stock collection and provided by customers

Detailed information of Better Cat Supplies In Singapore

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Better Cat Supplies In Singapore.

Monday, Tuesday, Wednesday, Thursday, Friday: 9 AM to 6 PM.

Saturday, Sunday: Closed.


Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

9.92 km10 minute12 minute8 minute

How to contact Better Cat Supplies In Singapore?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Better Cat Supplies In Singapore via:

Phone number

You can reach Better Cat Supplies In Singapore at 62883636(+65 62883636). Use the hotline to contact them right away for the quickest help and resolution to your problems.


You can contact Better Cat Supplies In Singapore via It will react rapidly and assist you with your concerns.


You can directly come to 23 New Industrial Rd, #05-06 Solstice Business Centre, Singapore if you have any questions or want to try to experience its services. Better Cat Supplies In Singapore reviews Better Cat Supplies In Singapore is among the best destinations of Pet food and animal feeds in Singapore, and it merits your consideration.

Is Better Cat Supplies In Singapore good?

To determine whether Better Cat Supplies In Singapore is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Great customer service! And a pretty good selections of kittens ans cat products …”

“First time Customer and am impressed with the customer service who accommodated to my delivery date request. Very professional and will be buying from nekojam in the near future!”

“I can always find the best deals here on Nekojam with various promotion and promo codes!”

“Professional and very polite when making adjustments to orders. Purchased “Grateful Pet” for my cats and I’m so glad that they love it despite it being the first time that they’ve trying raw food.”

“Have been ordering from them pretty often. Love their fast delivery, usually within 3 days. Their website is easy to navigate and points accumulated can be used to offset next purchase.”

“My first time purchasing from Nekojam. This was recommended by the cat rescuer. Fuss free n fast delivery. Will definitely order again.”

“Nekojam carries a wide range of brands and my last few order experiences have all been positive. Items arrived within reasonable duration and we are never kept wondering on when the items are shipped. Thanks!”

“Prompt delivery within 1-3 days. Repeated orders multiple times. Price is reasonable. They keep u informed of orders n delivery info. Very systematic.”

It has won many reviews from customers on the website, including 236 feedbacks with an overall score of 4.8 out of five-star ratings. Out of those, 95% are positive reviews. has provided all the essential information about Better Cat Supplies In Singapore, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Better Cat Supplies In Singapore are not good quality, what should you do?

If you have had an unsatisfactory experience in Better Cat Supplies In Singapore, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Better Cat Supplies In Singapore, 23 New Industrial Rd, Singapore

There is a total 236 reviews

4.8 / 5




  1. Avatar photo
    Edmund Lee

    Fast delivery, reasonably priced.. I lost count of how many orders I made with them. Decided to sign up subscription instead which is a better option for me.

  2. Avatar photo
    Low Hong Ling

    Hi Nekojam, I am very impressed by your 2 staff : Maru and Mochi. Both of them always able to reply to my queries and recommend to me the products that I am looking for. Maru also went through the trouble to check the stock level for me so that I can order the quantity required ( no stock in most places then ). Likewise, for Mochi, checking around and giving me the best recommendation. This personalized customer experience is simply one of a kind which I appreciate and look forward to buying more stuff from Nekojam and chatting with Maru and Mochi.

  3. Avatar photo
    Hsien-Jing Ang

    My furkid loves the various meaty flavours of Wellness Core… licks the bowl clean each time! Highly recommended!

  4. Avatar photo
    Denise Tan

    Easy order. Delivery took a few days but they kept me updated through sms along the way. Thanks!

  5. Avatar photo
    Huang Ningxin

    Service was very prompt and very good. When out of stock, I was contacted within 2 days and a replacement order was sent in by the next day. I like their subscription where you can choose between monthly or bimonthly. Interface was also easy to use.

  6. Avatar photo
    Lynn Lim

    My first time purchasing from Nekojam. This was recommended by the cat rescuer. Fuss free n fast delivery. Will definitely order again.

  7. Avatar photo
    Brenda Lee (Bread :3)

    Really speedy processing and they have a wide range of items for you to choose from !

  8. Avatar photo
    Vicky Tjia

    I have always been a loyal supporter of Nekojam due to their reliable delivery and prompt replies. However, my recent experience with them is truly disappointing.

    Please see attached photos to understand why I will not be going back to Nekojam anymore.

    To summarise, having a supposed minimum quantity for a product but not listing the product price nor the product name/description to reflect the actual total price is misleading. To go a step further, one can even say that they are intentionally trying to deceive customers.

    FYI, I’ve checked the same product on other competitors’ pages and there is no minimum quantity. They sell it by per piece, like what any normal shop would do.

    My intention for sending them such a long reply is simply to provide feedback. I do not expect a refund, since I have already acknowledged that I did not check the order details carefully. All I wanted for them is to acknowledge my feedback – again, like what any normal shop with decent customer service would do. Till date, they have not replied.

    I have seen some of their replies to other negative feedback here that they are facing a shortage of manpower during this difficult time. I understand and respect that, but I believe that I have waited sufficiently long enough for them to reply. Yet, they have not. Not to mention that I even had to follow up with them on my first message before I received a hastily crafted reply that did not answer my question.

    Whether this is their intention or not, not hearing back from a company after feedback has been given just shows that:

    1. They do not value my feedback.
    2. They do not care enough.
    3. Their operations is sloppy.

    Would you really want to continue supporting a company like this? Thanks, but I’m out.

  9. Avatar photo
    Clement Soh (Clement)

    Edit: had subsequent bad experiences. Downgrading it to 2 stars. It seems like they prioritise first time customers to game good Google reviews

    First time customer and had a great experience. Ordered a litter box at 11pm on a Sunday and received it the next day at 7pm. Pleasantly surprised by the prompt and good service. Will definitely buy again!

  10. Avatar photo
    Jacqueline W B

    Excellent service! I’ve found a new favourite place for my kitties. There are many products here that can’t be found in other stores so that’s a big plus for me. Also I had a last minute add on order and they were quick to reply and combine both orders to be delivered together. After service is also a plus as there is a very responsive online chat that I can send my questions to. Thanks Nekojam!

  11. Avatar photo
    Kay Kiat Chia

    Fast delivery. Changed my order from self collection to free delivery without any hiccups! Great customer service!

  12. Avatar photo

    My dog loves the petcubes! Taste amazing and so easy to prepare

    Prompt delivery. Happy customer …

  13. Avatar photo
    Nurul Suaini

    This is my second time ordering the raw food for my cat. My cat loves the food and Nekojam has excellent service. I’d highly recommend this online pet shop.

  14. Avatar photo

    Excellent service! Very prompt replies & speedy updates! Item was delivered very quickly as well! Very satisfied

  15. Avatar photo
    Tessa Tan

    Ordered from them during Circuit Breaker Period. Took 8 days from 5th May 2020 to 12th May 2020 for the delivery to reach.

    Inital order was for peepad. And just before checkout, the site will prompt for pwp.

    1 order OOS – need to arrange for refund.
    And still awaiting for refund as it will take max 14 days. Lets see…

    2 pwp order the expiry date is too near to believe.
    – Wet food expire on 05/2020
    – Treats expire on 08/06/2020.

    Straight to bin for the wet food. Disappointed.
    Apparently they are using this CB period to clear near shelf-life item.

  16. Avatar photo
    Shyanne Wang

    Best prices out there, and new food & products that can’t even be found on other sites. Always super efficient and accomodating customer service too

  17. Avatar photo
    Melissa Lim

    I absolutely love the wonderful folks at Nekojam! Delivery is always prompt, with notifications provided to me every step of the way, and the customer service has always been impeccable. They also stock Raw Instinct, which my fussy felines adore to bits. I highly recommend any kitty pawrent to check Nekojam out!

  18. Avatar photo
    Deni He

    My baby (my cat hahaha) is super thankful that I started ordering from Nekojam. Their staff is very accommodating, and they respond promptly via email. They’re also extremely helpful when it comes to online chatting, and very honest as well. They’re not vets, but they sure do know their stuff when it comes to pet care!

    The only slight problem I had was that the delivery uncle couldn’t spare just a few minutes for me to check if my order’s complete. I totally understand that he’s got other places to deliver to, but it’s important that he allows the customer to check all the items first before signing the DO. In the end, I didn’t return his pen until I’ve checked everything (despite constantly telling me to just call the office if something’s missing and that he really needs to rush off). Uncle was really nice enough to help me bring everything inside my house (total of 15 bags of cat litter and tons of canned food) so I was patient with him. My Chinese is limited to basic, so although I understood him, I couldn’t express myself which frustrated him further… but that’s okay too. It was 9:30pm after all and he was probably super tired from driving around and carrying tons of stuff.

    All in all, it was generally a very pleasant experience purchasing from Nekojam. I’m definitely going to be their loyal customer and I’d recommend them to anyone who has long working hours. =D

  19. Avatar photo
    Cedric Tan

    Great first time purchase. Was surprised that they delivered the next day. Prices were much cheaper than at my vet. And they were delivered.

  20. Avatar photo
    Wann Hamimmah

    my first time buying from Nekojam as it was a recommendation by a friend. Totally worth it as service was prompt and efficient. Definitely shopping again with Nekojam. Thumbs up!

  21. Avatar photo
    Prerna Yadav

    Great service Nekojam! always have them deliver food for my doggie everytime and so far, no problems encountered.

  22. Avatar photo
    Kenneth Chong

    1. The notice that delivery is coming was very short. For my case it was less than 3 hours.
    2. The kibbles came in with the plastic bag torned.

    Other than that, I’m happy with my purchase.

  23. Avatar photo
    Denise Tan Bee Hwee

    Very impressed and delighted by Nekojam’s staffs. They are extremely helpful and friendly. Could felt their sincerity as they go all the way out to help you with any issues, being prompt and keeping you updated. Thank you so much for your wonderful service!

  24. Avatar photo
    Rika Rika

    First time ordering after learning of the promo, delivery is fast and efficient, i also received sms for updates. Thumbs up!

  25. Avatar photo
    Gerlace Chan

    I purchase food for my dog every month. Delivery is always very prompt and done within the next working day! Fantastic customer service too, always fast to reply on my queries.

  26. Avatar photo
    Eulalia Han

    Professional and very polite when making adjustments to orders. Purchased “Grateful Pet” for my cats and I’m so glad that they love it despite it being the first time that they’ve trying raw food.

  27. Avatar photo
    Aggie Yapp

    Items purchased were cheapest compared to other websites. Customer service officer took the trouble to check expiry date upon request as I was buying multiples of same item. Kept informed of order & delivery date, hassle free, great service. Keep up the good work!

  28. Avatar photo
    Siti Zarinah

    Very fast delivery and all items received in good condition! Satisfied customer!

  29. Avatar photo

    very competitive pricing. bought cat food and they were all new stock (2 more years to expiry)

  30. Avatar photo
    Woolly Sheep

    Good & prompt delivery of cat food. Nekojam offers a wide variety of pet food for selection. Will order again.

  31. Avatar photo
    Doris Ang

    Have shop for a few times and the process is easy and hassle free. Payment, shipping and delivery was smooth. And price is good too. Recommend and shop again.

  32. Avatar photo
    givon lim

    The prices were cheaper than the bigger chain petshop. Service was great and delivery was prompt! Will def return for another purchase!!

  33. Avatar photo
    Eunice Lim

    First time experience. Bought Raw Instinct Frozen Raw Cat Food. Received the next day after ordering. Was informed beforehand that the outer packaging was damaged. Fast response and delivery!

  34. Avatar photo

    Thanks to Nekojam’s prompt customer service with the online chat function which clarified and answer customer on product queries. Ordering process was smooth and delivery was punctual. My baby Kenobi loves the new Peewee litter box and natural wood litter. …

  35. Avatar photo
    Samirah Musa

    I would highly recommend their service. Have been using it for probably close to two years now. They have the cheapest price around if you buy a carton and the customer service is good too. Items displayed may be out of stock sometimes, and they will do their best to swap or refund you.

  36. Avatar photo
    Bernice Goh

    I can always find the best deals here on Nekojam with various promotion and promo codes!

  37. Avatar photo
    Eunice Leow

    So far fuss free service! Order always comes perfectly packaged and delivered. Once when what I had ordered went out of stock, they immediately contacted me to arrange for a replacement or refund. Pleased with the experiences so far …

  38. Avatar photo
    Angeline Cheong

    Nekojam’s delivery is very efficient and on time ! Ordering is a breeze and the service is very reliable. I will definitely recommended Nekojam to my friends.

  39. Avatar photo

    Nekojam online store is very convenient to use. When I placed my order I had same-day delivery scheduled for 7pm. Unfortunately that evening was the one time that week I would not be at home. No problem, though, as a single phone call (answered by human rather than a machine, so no pointless waiting on the line) sorted that out immediately.

    I received useful sms and emails letting me know the status of my delivery and a telephone call prior to delivery.

  40. Avatar photo
    Geraldine Chemsy

    Great service. Got my items from a Friend as gifts. I receive sms of updates from you all throughout the delivery ! Delivery guy was punctual too!

  41. Avatar photo
    Haidah Hamzah

    Delivery took about 2 days to reach me. Always give great customer service as well as very quick in answering my queries. Website is user-friendly and sometimes has reviews. I will continue to support Nekojam.

  42. Avatar photo
    Yingting Song

    I’ve purchased on and off from Nekojam. in the past, their items used to be frequently out of stock although wasn’t updated in the website. However, now that they’ve upgraded, I can tell there is a major improvements in their system already. Hope they can keep up the good work! Also, their products are super affordable and free delivery also available for a not-so-high amount of order spent! Thanks Nekojam!

  43. Avatar photo
    Clara Chen

    This is my first purchase from nekojam and i am very disappointed. The cardboard box was designed as a cat house but it was so badly damaged.

    I previously purchased this XL unicharm litterbox from another catstore online and it came well-wrapped.

  44. Avatar photo
    Zylia Heng

    Pleasant experience ordering from Nekojam! A product that I ordered was out of stock and the team promptly informed me and then proceeded to give me a refund. Very happy with my order and I’ll be sure to order again! Highly recommend Nekojam for convenience and good service!

  45. Avatar photo

    Thanks to Nekojam’s prompt customer service with the online chat function which clarified and answer customer on product queries. Ordering process was smooth and delivery was punctual. My baby Kenobi loves the new Peewee litter box and natural wood litter. …

  46. Avatar photo
    Kelvin Koh

    User friendly website, competitive prices, efficient processing of orders and quick delivery. Would highly recommend!

  47. Avatar photo

    Great customer service, wide selection with some stuff I couldn’t even find in large brand shops in Singapore! Reasonable prices as well… I will definitely make Nekojam my go-to supplier for my hammies’ comfort!

  48. Avatar photo
    Grace Lok

    So kind of customer service, deliver my item in 2nd day. Price is very reasonable. Great.

  49. Avatar photo
    Jeremy Ng

    Great customer service!
    And a pretty good selections of kittens ans cat products …

  50. Avatar photo
    Camellia Ashley

    The team has been very helpful with all my queries. Delivery was very fast and prompt too. Thank you everyone at Nekojam.

  51. Avatar photo
    Huzai Bahron

    Online ordering & payment was a breeze. Delivery was done the following day without any extra delivery charge. Well done!

  52. Avatar photo
    Saadiah salim

    Good price good quality fast service and although some item were not available they manage to contact me to suggest for exchange of item. Thank you.

  53. Avatar photo
    Alicia Tan

    This is my first time buying from any online pet store EVER and Nekojam has really set the bar high. Their customer service has been impeccable and forthcoming. When inquiring about product specifications, they were proactive in contacting the manufacturer for more information. I didn’t even need to follow up with them as they kept updating me

    When I finally made a purchase, they were also very prompt and pleasant in informing me that certain products were out of stock. True, Nekojam’s prices are higher than other stores for some products, BUT you really do get great customer service.

    A shout out to Dionna who was super helpful in providing alternative products!

  54. Avatar photo
    kee siao

    I just made my first order with Nekojam recently. Unfortunately one item was actually out of stock but they have emailed me to inform me and gave me options to choose from (alternative item or refund). I opted For refund and they even refunded me my Paw Perks points too. They delivered the pee pads by itself but even bothered to wrap that up to protect it during delivery. Thumbs up. Very professional and trustworthy and will purchase from them again.

  55. Avatar photo
    Nurulhuda Sulaiman

    Fast delivery and great communication regarding when delivery will be done. One of the items were out of stock and Nekojam was quick to inform on it. Will definitely order from them again.

  56. Avatar photo
    Rocky Ng

    The online website was easy to navigate. Had placed an order in the morning after 0800hrs and was able to converse in the live chat via WhatsApp to request for early collection on the day itself. Will recommend to other cat owners. …

  57. Avatar photo
    Eugene Lee

    Great customer service. Wide range of products. Fast delivery. Highly recommended.

  58. Avatar photo
    Kelvin Ji

    Customer online support was great… patient lady (or gentleman) providing me with information proactively… able to share with me the appropriate resource or good to buy… even shared that the item provided has cheaper alternatives elsewhere in other shops… thank u very much!!!

  59. Avatar photo

    Reliable and customer service is good. Deliveryman also very friendly and helpful.

  60. Avatar photo
    Fazule Fazule

    It is my first time odering from Nekojam for my kitten. Price is reasonable, provide good delivery service and overall excellent service. Regards.

  61. Avatar photo
    Ouyang Yan

    Great experience with nekojam. There was an item which was out of stock and they informed me and recommended another product which my dog loved! Thanks!

  62. Avatar photo
    Yuan Chen

    Did my first ever purchase with Nekojam on April 5th, and had the most wonderful experience ever! They’re extremely friendly and did their best to respond to my queries asap. Ordered a whole lot of cat food. One of the best sites to order from! Thanks Nekojam!

  63. Avatar photo
    Mandaraz Lim

    Response is swift, polite and professional. Staff are excellent at communicating, and through my long time using their services, I’ve had issues only twice; both times were settled quickly and with kindness. They really go the extra mile to help you feel safe and eager to use their services. I definitely recommend them!

  64. Avatar photo
    Linda Zhong

    Been using Nekojam a few times, the staff are really helpful and they always try their best to assist us. Very pleasant experiences, will order again!

  65. Avatar photo
    Angeline Low

    Been ordering from them for the last 6 years. Always prompt in updates and delivery!

  66. Avatar photo
    Joy Ng

    I have been ordering from Nekojam for a couple of months now and my experiences with them were always very good. They have a wide range of products with very competitive prices, and delivery was very efficient! They even take into consideration my request of delivery days. Thanks Nekojam!

  67. Avatar photo
    Putri Khairunnisa

    Website is user friendly and I like how there’s a huge range of food, toys, etc for me to choose from since my cat is very fussy. One thing I do have to say is that the delivery sometimes takes awhile and I always end up running out of food for my cat but otherwise I’m really satisfied with the service! …

  68. Avatar photo
    hadhinah osman

    Super fast delivery! Items received the next day after ordering online..definitely my go-to for my kitty stuffs

  69. Avatar photo
    Annie SOH

    Delivery is prompt and accurate. Seamless ordering process. Have been a customer for the last 6 months and all is good.

  70. Avatar photo
    Shannie Leong

    Inokim delivery order was $39, and I had ordered 2 toothpaste and a detangling spray. However, when the detangling spray was out of stock, they quickly updated and refunded me, and still proceeded with my order. Responsive and recommended!

  71. Avatar photo
    Charles Pope

    Lovely service, always texts me if there is something out of stock and very flexible. Pretty good pricing too!

  72. Avatar photo
    Si Lei Lee

    NekoJam have always been the website I shopped at for my furkid. They have the latest products and the staffs were friendly. What I’m most satisfied about is their super fast delivery. It’s like a next day receive after my purchase. The delivery person even send me a photo proof of my item outside my doorstep. Very good service

  73. Avatar photo

    Great experience. They called me to inform 1 item is out of stock and suggested to buy another item. Will order again from them.

  74. Avatar photo
    Lynette Yong

    I have been ordering from Nekojam for more than a year now, their service has been excellent!

  75. Avatar photo
    Erina Lau

    Delivery is fast. Was informed that item I wanted was OOS the next day after I order and refunded to me. Efficient and quick response.

  76. Avatar photo
    Clara Chen

    This is my first purchase from nekojam and i am very disappointed. The cardboard box was designed as a cat house but it was so badly damaged.

    I previously purchased this XL unicharm litterbox from another catstore online and it came well-wrapped.

  77. Avatar photo
    Airah Mira

    I love how it has things that normal pet shop do not have as well as their free gifts.

    What I do not like is that there is always shipment delay. I know it’s not their fault but it’s still frustrating because then my cat have to eat other food. Which is a problem since my cat is a picky eater.

    But otherwise, their customer service are top notch. Thanks for everything.

  78. Avatar photo
    Edmund Wee

    Been ordering from Nekojam for the past few years, great service and prices. Highly recommended!

  79. Avatar photo
    i.ArtFaizal Ali

    Nekojam Delivery is fast, reliable and efficient with updates on the order status. Excellent Online Retail services.

  80. Avatar photo
    Wendy Tan

    The package arrived promptly in mint condition. Seller was also responsive and quick to inform me of any out of stock items. Overall it’s been a pleasant experience.

  81. Avatar photo
    papertale -

    Prices are affordable and delivery was quick. Website is easy to navigate, although I wished regular updates are made when an item runs out of stock.

  82. Avatar photo
    Cassandra C

    Very pleased with how Nekojam dealt with an unsatisfactory item. Prompt response and the staff really puts in effort to fight for your case with the supplier. The online customer chat is also one of the best I have used in Singapore so far. Will continue supporting Nekojam!

  83. Avatar photo
    Kl T

    Ordered and needed some dog food urgently as my supply was running low due to the need to care for an additional dog for a few weeks. Nekojam was able to process my order quickly and delivered it to me the very next day. Very satisfied with the service.

  84. Avatar photo
    Zong Sheng Chew

    Always quick to send items for my cat. Ave wait timing is about 3 days and they usually will keep to the expected timing

  85. Avatar photo
    Sharon Cheng

    Fast delivery and friendly customer support. My cat loves in Instict Raw. It’s conveniently packed for each serving. Best item introduced to my kitty.

  86. Avatar photo
    Claire Chan

    Nekojam’s provides excellent service. They are super duper efficient in delivering our items within 24 hours of our order, and they are extremely helpful and promptly answers any of our queries. Our experiences with a Nekojam as ALWAYS been a pleasant one

  87. Avatar photo
    Kelly Kuan

    Nekojam carries a wide range of brands and my last few order experiences have all been positive. Items arrived within reasonable duration and we are never kept wondering on when the items are shipped. Thanks!

  88. Avatar photo
    Yi Yun

    great service, and usually fast delivery. i think the delivery uncle’s cute as well. called me a few times cos he couldn’t find my address via gps lol.

  89. Avatar photo
    Jolene Ting

    The best place to get your pet supplies online! Delivery to your doorstep is usually quick and they have provided us with amazing service so far!

  90. Avatar photo
    Sam Dowie

    Ordered a Nekojam Rainbow ID Tag in Ocean Blue .Was kept informed from receiving my order until it arrived. The ID perfect for Blu our cat well made and lightweight, even though small still enough information made on the note before placing inside the sealed container. Very pleased. Thank you

  91. Avatar photo
    Serene Anne

    I’ve been ordering from Nekojam for quite some time as they are the only online pet retailer that carries Pet Cubes AND Primal/Stella & Chewy’s. It was for convenience that I ordered from them and so far they never disappointed me. At times where I needed a product urgently and gave them a call, they were always polite and helpful on the phone and delivered what they promised. Thank you Nejokam

  92. Avatar photo
    christopher leong

    Good communications. Fast shipping. Nice website. However items tend to sell out quickly.

  93. Avatar photo
    Mew Mew

    Nekojam never fails to deliver our goods accurately and promptly. They have wide variety of cat necessities at competitive price. They also encourage honest reviews that had helped hooman in making purchase because our hooman is super indecisive when facing wide variety of choices. Not to mention, their customer service is friendly and helpful, they are an enthusiastic bunch! Nekojam has become our trusted online pet store to get our necessities from, will recommend fellow furriends and pawrents to try out Nekojam too! You will like them!

  94. Avatar photo
    Janice Tan

    Used nekojam as my trusty supplier for all my doggy stuff for 3 yrs and counting. Never fail to deliver on time and ans all my enquiries on new products that i wish to try…

  95. Avatar photo
    Sherin N

    First time Customer and am impressed with the customer service who accommodated to my delivery date request. Very professional and will be buying from nekojam in the near future!

  96. Avatar photo
    Joel Ng

    Have always gotten my supplies from here for both cats and rabbits, always delivered with no issues.
    However their botanical and oat hay seems to have insects ocassioanlly but they will still do 1 for 1 exchange if you request, other than that I still get my supplies from here!
    Customer service is quick to respond as well

  97. Avatar photo
    Kel Psh

    One stop pet supplies, easy and smooth transaction with prompt delivery. Happy to shop again.

  98. Avatar photo
    YC Chia

    Ordered 12kg Royal Canin dog food from Nekojam on-line for the first time. It was hassle free, straight forward and a breeze. Delivery was within 1-2 working days. Happy with the experience. …

  99. Avatar photo
    Li Shan Teo

    Fast delivery and pleasant customer service. They were out of stock for something I ordered, and they were quick to inform me and helped me refund the item smoothly. Looking forward to order from them again! …

  100. Avatar photo
    Rachel Siow

    Have place order for the 3rd time and every transaction was smooth and prompt. The chat line was of great help as I was able to ask and receive prompt reply on my queries before purchase of product. Items were all delivered in order and super fast!

  101. Avatar photo
    Kieron Cheng

    Simple ordering process. Fast delivery.

    Most importantly, they provide updates as to when the delivery is arriving.

  102. Avatar photo
    Grace Gan

    Happy with the service as one of my item was not in stock and they are able to swap another item and i receive my item within 1 working days after confirming the stock.

  103. Avatar photo
    Natasha Oh

    I love how well thought out the site is, making the products easy to find. The delivery is also fast and reliable. Recommend to all pet owners looking for essentials for their pets.

  104. Avatar photo
    Teo Serena

    First time ordering from Nekojam! Navigating the website was easy, and the whole purchasing and having the items delivered took only 2 days. Best of all I’m able to get supplies for both my dog and hamster from the same store.

  105. Avatar photo
    Vicki Lew

    Competitive prices and wide range of quality products. More importantly, prompt and great customer service – they inform you of your order every step of the way with notifications. Will make Nekojam my primary pet store!

  106. Avatar photo
    Sherin N

    Have ordered a couple times with Nekojam as they are very professional in accommodating to my delivery day/timings. Staff also took the initiative to promptly call me to ask for an alternative to an out of stock item. My boy loved the Merrick flavours! Pleasantly surprised to find 2 small pieces of actual chicken in ‘Smothered Comfort’!

  107. Avatar photo
    Tracy Chia

    i order the food for both my dog and cat here.. awesome service.. prompt delivery.. great prices and variety!! will recommend to all pet owners

  108. Avatar photo
    Jennifer Chong

    Flexible when I needed to add one more item to my order and easily contactable for queries. Would prefer quicker delivery.

  109. Avatar photo
    Geraldine Teo

    I have been using Nekojam for quite a few times now and it has a wide range of products at reasonable prices. Delivery is also efficient. You can definitely find something for your pet here!

  110. Avatar photo
    Rui Ying Lim

    Have ordered from them since years back. They have a wide selection of cat food and the deliveries were well done. Price is also one of the cheaper ones. Great service from nekojam.

  111. Avatar photo
    Gina Lim

    Order took about 3 days to reach me. I’ve ordered Stella and chewy freezed dried food and unf they can only supply me one flavor. Customer service was good too.

  112. Avatar photo
    Jia En

    Have ordered cat food over the years and have never had any issues with delivery. Like the self-collect option with $2 rebate, especially if it’s convenient for a particular order. Ordering issue (e.g. option selection) was resolved within the day. Competitive pricing as well

  113. Avatar photo

    Love the chat function on the website! Arden was really helpful and efficient, she replied my enquiry in less than 5 minutes and helped me to check whether the cat food was in stock at Nekojam. Order was dispatched in a day and arrived 2 days after placing the order. Great first impression and pleasant experience overall.

  114. Avatar photo
    Bella Chan

    Nekojam service is very fast and efficient! You’re updated on your order status from the minute you placed your order till the order is delivered and completed! They’re fast in responding to your queries and will do their best to meet their customers’ needs! Excellent Online Retailer! …

  115. Avatar photo
    Sheila Anderson

    This is my third time ordering dog food from Nekojam, fast delivery & they have been my favourite store to purchase food for my baby. However, just not sure why the prices are always changing :/

  116. Avatar photo
    Lionel C

    Fast delivery. Been ordering from them about 1 year and they have always been of value and customer service is fantastic.

  117. Avatar photo
    Calvin Sng

    Fast delivery, reasonable prices, great variety! will order from them again definitely!

  118. Avatar photo
    Yeo Eugena

    Fast delivery and courier called to confirm before coming. Howver, I was pretty disappointed that the samples indicated was not included and no notice was given too.

  119. Avatar photo
    Deborah Lim

    We have been ordering from Nekojam for a few years now. Delivery has in fact gotten much quicker! Good range of product and fair prices.

  120. Avatar photo

    Great online shop with efficient and friendly staffs. Had been a regular customer for many years and will definitely continue to be. Keep up the good works …

  121. Avatar photo
    Sofia Sharif

    Nekojam delivers prompt service! One of the items which i ordered was unavailable and had to be ordered from overseas so i was informed right away and given the option to do so or had the cost of it refunded. I chose the later and the refund was processed immediately. My go-to place for all my cats’ supplies! …

  122. Avatar photo
    jacquelin liew

    Prompt replies from seller and easy naguvation through the website. It took 3 days for the delivery to arrive (fast) and products in good condition. Thank you.

  123. Avatar photo
    Selena Wong

    Delivery was fast and they have great items. Please have more variety, that would make it perfect

  124. Avatar photo
    irene teh

    There was a slight delay due to technical issues but were very responsive when following up with me on my order. Very satisfied with their service

  125. Avatar photo
    Lynette Lee

    Order was fulfilled fast and efficiently. Received my order within a few days!

  126. Avatar photo
    Hwee Min Lim

    Nekojam service is convenient n very efficient. Glad that my kiki Jr food is delivered to my doorstep. N it’s a exclusive brand of food that is not easy to get. Thank you Nekojam.

  127. Avatar photo
    Joranna Low

    I have been ordering from Nekojam for a while now. They always have prompt delivery service! And food always come in good condition. 5 stars for service! …

  128. Avatar photo

    Thanks Nekojam! You guys are wayyyy prompt and efficient! Also, truly appreciate the little touches of samples for both my dog AND cat! Thanks for not leaving 1 of them out.

  129. Avatar photo
    Afida Kayubi

    My first order with Nekojam recently. Unfortunately item was out of stock but they emailed & suggest alternative item or refund. Opted for refund but was given Paw Perks points instead (equivalent the price). Hope u can give us real time stock availability when we place order online. But overall a good supplier.

  130. Avatar photo
    Su MKH

    Great selections and though I have not tried the subscription-based purchase mode, I’m glad there is an option. Prompt delivery and I’m updated of the delivery progress via sms. Our doorbell is not working and the delivery person would not be able to knock our door due to our meshed gate. So he placed the items nicely in our riser. Our cat kindly alerted us that the delivery was completed (before the sms came in) by staring at the door. =D I should renamed my cat from Muezza to DoorBell. Hahaha

    Oh and top of the free gift mentioned in the invoice, I received a few free sample size treats! So pleased with Nekojam!

  131. Avatar photo

    1st time ordering from Nekojam, delivery was really fast! Will purchase from them again as their prices are reasonable and products are good …

  132. Avatar photo
    kiki jojo

    Always been ordering from Nekojam for my furkids. Good service and good recommendations from the staffs especially Dion when I have queries on the treats. Delivery is fast and accommodating to my preferred timing slot. Highly recommended! …

  133. Avatar photo
    Maslinda M

    Just started ordering from Nekojam recently and it has been a pleasant experience. This is my second order for the month and will definitely come back to order more.

  134. Avatar photo
    Yoke Han Wong

    I love the variety of Nekojam, many many different brands and kind of pet food for you to choose from. However, it might not be the cheapest pet food store online, but it’s worth it as they have the variety over those online pet food stores that might be cheaper but lack the variety. It’s interesting to be able to see different kind of food and buying them for my little kittens to try. They love the frozen raw food here and I’m glad that the delivery is smooth and the frozen stuff gets here safely and in tact! Overall, a good quality pet food store!

  135. Avatar photo
    Geraldine Tam

    Good customer service, received a call when my delivery will made on the day. Will be happy to shop with them again!

  136. Avatar photo
    Amy Lee

    First time using Nekojam. Response and delivery was prompt, and prices are affordable too. Will definitely order again!

  137. Avatar photo
    emmeline lee

    Very prompt delivery and good service. They reply my enquiries very fast too. Thus im a repeat customer. Thumbs up!

  138. Avatar photo
    Diana Ho

    Fast, efficient delivery. Responsive seller and love the savings we get by regularly spending with nekojam

  139. Avatar photo
    Adaline Teo

    Update: my 4th time ordering and service is still fantastic .

    This is my second time ordering from nekojam and I’m pleased with the service. The only glitch was the courier leaving my order at the door even though I opted to receive it in person. Thankfully, it was still there when I returned so all ‘s well. Will order again

  140. Avatar photo
    ruth yee

    Nekojam is very fast and responsive. They did very good customer recovery. It has restored my faith in their service

  141. Avatar photo
    Nir Selamat

    It’s been a long while since I ordered from Nekojam and decided to check their site whilst looking out for any promo/offer for the Pee Wee litter box. Website has improved with many more product offerings. Placed a couple of orders – Pee Wee starter kit (worth buying) and Nurture Pro Cat Food. Although I had to change the colour of of the litter box as its was OOS, service & delivery was prompt. I will order the from this site as and when there are good promotions.

  142. Avatar photo
    Esther Lim

    Constant updates on status of my order is really helpful. Thank you for keeping prices reasonable whilst carrying the heavy load of delivering cat litter.

  143. Avatar photo
    huda apandi

    Have been ordering from Nekojam since more than a year ago. My go to place for my mthly cat supplies. Fast delivery and their prices are one of the cheapest one.

  144. Avatar photo
    Lovey Meow

    Items purchased are of quality. Everything is packaged nicely. The delivery is fast as well. Received within a week.

  145. Avatar photo
    Kiyoko Ong

    Nekojam staff was helpful to get me an alternative product when the one I ordered was out of stock. Delivery was fast.

  146. Avatar photo
    Siqi Goh

    Shift delivery. Will order again when i see anything which suits my furbabies! Love the new subscription feature! It is more convenient as it saves me the trouble of making the same order repeatedly

  147. Avatar photo
    Siang Ling Lee

    2nd order from Nekojam, thumbs up for their service. Would love to reorder again.

  148. Avatar photo
    Arfah Abdul Rahman

    Have placed orders 4 times, and every time the service and delivery is prompt. Excellent! Hope this continues.

  149. Avatar photo
    Rai Zen

    Web chat is very effecient. Very prompt in replying to my messages. Hassle free when ordering their products and delivery was fast too. Will order again very soon. Thank you Nekojam!

  150. Avatar photo
    M N

    Nekojam is extremely efficient in handling orders and their staff are very friendly and professional. Prices are also rather competitive compared to other e-shops in the market. Website is easy to use and the website is very neat and organised. Also appreciate their rewards system.

    However, some improvements can be made to the existing inventory system such that the stocks in the warehouse can be accounted for electronically on the website (ie if item is out of stock then we shouldn’t be able to add the item to our cart). In addition, would be good if more brands could be brought in (eg fromm).

  151. Avatar photo
    Jolyn Tan

    1st timer. Switched from buying off the shelf after comparing the price. Fast delivery. Both my bun n I are happy with this purchase… She loves her new hay and I saved some ! …

  152. Avatar photo
    Nicholas Long

    Always have positive service with Nekojam, customer service personnel is good. Very responsive and responsible for products they are selling. Highly recommended online pet store

  153. Avatar photo
    C C

    Got a timely response from Nekojam on their buggy canned food listing; they gave me a temporary link to order successfully. Always a pleasant and fuss-free experience shopping on the site

  154. Avatar photo
    C LeaH

    My go to online pet store whenever I order food for my cat! Fast delivery and also very efficient! Highly recommended and it has everything my cat needs!

  155. Avatar photo

    Nekojam team is extremely supportive and helped to send cat food on the very next day to a Friend who had an unhappy foster situation. Thanks D & D & team! Amazing service!

  156. Avatar photo
    LH Sim

    Items delivered in good condition and delivery time is as promised. I was pleasantly surprised that my purchase comes with a free gift of given choice.

  157. Avatar photo
    Amrita Jaura

    First time trying their delivery services for our cat’s litter and it was such an easy and no-hassle process. The staff also assisted to amend our accidental error on the invoice. Will definitely be keeping up with their services for a while now …

  158. Avatar photo
    scuba vertu

    some products that are not found on other website can be found on neojam. a great source for me to try out different kinds of product before getting a fixed one for my fur babies as they have a wide range of products.. delivery is very prompt and will get updates via text upon confirmation, ready for dispatch and before delivery. pricing is also very competitive.

  159. Avatar photo
    Ken Lee

    Prompt delivery. It will be great if they can keep track of the stock availability with their suppliers in real time.

  160. Avatar photo
    Cecilia Poh

    The initial bed I ordered was out of stock but they are quick in getting back to me on the stock status and managed to get another replacement even though I have to top up. Staff is friendly and responsive, fast delivery too

  161. Avatar photo
    Caryn Ng

    Love the user friendly website and variety of items but seriously, do something about your courier and customer service. If I have 2 orders to be delivered on same day, they’ll happen separately few hours apart. Do your part to environment and don’t waste petrol.
    When an order has been dispatched but undelivered beyond standard delivery timeline, please follow up with the courier company. The courier company has misplaced my order and has not feedback to nekojam. And when contacted , customer service simply read what was the order status which was dispatched and gave a standard reply “Order be delivered in next few days as it has been dispatched”. If the customer service person could read properly, it has been dispatched for 4 days.

  162. Avatar photo
    Nicole Zhuang

    Always ordered my cat stuffs on Nekojam, love the super fast delivery! At times there are great offers,which I will even get my dogs’ stuffs from them! Very wide range of quality products available on their website!

  163. Avatar photo
    Huiling Gan

    It has been great ordering from them. The staff are friendly and professional. It would be greatly appreciated if they could give me a call when they are about to arrive so that I could prep and standby when they arrived.

    Thank you for hearing our feedback.

  164. Avatar photo

    I love the fast shipping service and their website has alot of varieties to choose from. Really happy with my first purchase. Will definitely buy from Nekojam again.

  165. Avatar photo
    The Ikat SG

    Received my item well. Although person didn’t give me a call nor knock my door. He kinda just left my box outside my hse. But all well with the Nurture Pro kibbles.

  166. Avatar photo
    Tiaga Aisaka

    I love Nekojam! As a paw parent, I always want the best for my furbabies, Price is cheaper than retail. So giving my furbabies quality food isn’t so painful in the pocket.. Service is excellent. The customer service officers are so polite. All the delivery man are so friendly!

  167. Avatar photo
    Justin Lin

    Excellent service, prompt delivery and user friendly website. Third time going to Nekojam for kitty litter, food and other accessories and still very happy with how efficient they are. Particularly appreciate the messages updating me on the progress of the order (confirmation, dispatch, arrival)

  168. Avatar photo
    Candied Stars

    This is my first purchase and I’m very pleased with the entire experience! The delivery is super fast and there’s zero issues with the order delivered. My cat is happy with the treats too!

  169. Avatar photo
    Yap Shao Ting (인피니트)

    – Excellent customer service which provides prompt replies
    – User-friendly interface which helps users use the website easily
    – Delivery is fast
    – A wide selection of items are being sold

  170. Avatar photo
    Wei Jie Soh

    Great experience with the Nekojam team. When a product I ordered was out of stock the team promptly contacted me and offered refund. I did express my wish to have that item and they promptly checked with the supplier for restock. Within the next day I received reply from Nekojam saying that the stock is available and they will send it to me. I really appreciate such prompt communication between the store and buyers. Highly recommended place for all your pet needs keep it up Nekojam!

  171. Avatar photo
    Ong Jityin

    i order my pet food on nekojam whenever they run out .. deliveries and response fast. when item that being ordered is sold out or ran out, they will call and ask for replacement … very good services as well.

  172. Avatar photo
    Charis Chua

    The delivery took a couple of days. Items received in good conditions.

  173. Avatar photo
    Jamie L

    Delivery lead time can be faster. More choices on free samples are better. Overall fuss free as products arrived accurately.

  174. Avatar photo
    Sabreena Nisha

    Items were received well packaged and I was contacted by the staff to be informed of items that were out if stock. Refund for those items were also made promptly. Will continue shopping with Neko

  175. Avatar photo
    Isabelle Tsan

    Ordered on a saturday, received my goods on the following monday. Very fast response and delivery with a wide range of items, will definitely keep using the service!

  176. Avatar photo
    Daniel Lim

    Further discounts given for pet food on subscription order, eg 1x every month or 1x every two months. Delivery was prompt and delivery guy was polite.

  177. Avatar photo
    Claudine Lim

    First time ordering with Nekojam. My boy loves the Big Dog Raw Kanga and I do hope he will continue to enjoy them as it has made some remarkable changes in his stools! No more sticky mess! Thumbs up!

  178. Avatar photo
    sarah ow

    bought Diatomaceous Earth (1 item) from Nekojam’s online site. came within the week (4days) ! awesome quick service.
    well packed product. thank you!

  179. Avatar photo
    Rosalind Keasberry

    Never had a problem with ordering my cat food from Nekojam. Staffs are so friendly and always ready to answer any questions. I have recommended friends to Nekojam. Keep up the GOOD JOB. …

  180. Avatar photo
    Lisa Yap

    Great experience ! Missing an item from delivery and Nekojam manage to resolve promptly and efficiently.

  181. Avatar photo

    Good selections and carry brands of quality cat food like Ziwi Peaks (hard to find anywhere else). Customer service is good and very helpful. Delivery could be quicker but understand that this may not always be possible due to delivery demand. Thanks!

  182. Avatar photo
    adriene chin

    Have been ordering from Nekojam for years and they are always quick to deliver and their customer service is great. Highly recommend!

  183. Avatar photo
    Aggrieved Customers

    Delivery was prompt and item as described. It was good to have deal with Nekojam. My cat loves the aixia pouch and treats… will definately order again.

  184. Avatar photo
    Yih Haur Ng

    Always a good experience buying from Nekojam. Prices of goods for rabbits are very reasonable, and items are delivered quick. Nekojam is really responsive as well. …

  185. Avatar photo
    Vanessa Lee

    Prompt delivery within 1-3 days. Repeated orders multiple times. Price is reasonable. They keep u informed of orders n delivery info. Very systematic.

  186. Avatar photo

    User friendly webby and there is a glitch in popup so there is room for more improvement. Great customer service, always there to answer queries. Been a customer for quite some time. Ordering process and courier service kinda slow. Will take some time to process.

  187. Avatar photo
    Shinyun Lee

    Service is not bad. Pity a lot of times the goods I selected to buy are out of stock, which results in disappointment and waste of time. Should update website regularly and take away out of stock items so as to not waste customer time.

  188. Avatar photo
    Jsz Leong

    Have been ordering from them pretty often. Love their fast delivery, usually within 3 days. Their website is easy to navigate and points accumulated can be used to offset next purchase.

  189. Avatar photo
    Lindalady 2j

    Great experience with Nekojam! This is my 1st experienced with them. Their delivery service was super fast I can say. Mine was delivered only abt 1 day after placing order. Their products also different from other online website which include raw food for cats. Overall very satisfied. Will repeat orders! Thumbs up!!

  190. Avatar photo

    Price is good, but there is a severe flaw in their fulfilment. They would list items for you to order, and after you have ordered, they would text you to say ‘the item has been discontinued for a month’. Is it me, but why would you list it if it has already been discontinued, and for a month as well.

  191. Avatar photo
    Jessica Fang

    Received updates on the delivery status which is great! Quite speedy too – super nice uncle delivery guy.

  192. Avatar photo
    Michael KOH

    it’s my first time using nekojam and i was most impressed that even as i was browsing the online catalogue, the live webchat assistant interacted with me directly and gave me pointers on how to complete the order. i thought it would take 3 days but it was even quicker than that. the order was completed and delivered within 2 working days. it was prompt and a pleasant experience. thank you so much, nekojam. now my golden retriever will never go hungry again. cheers.

  193. Avatar photo
    Muhammad Fawaz

    I’ve ordered from them more than I can count. Always great products and great service. My cats and I love Nekojam!

  194. Avatar photo
    Woon Yuet Yew

    Been ordering from nekojam for awhile
    Now. I often get frustrated that the supplier of the brand of dog food I buy is often on backorder or gets his stock level info incorrect. But the nekojam staff are friendly and will help to resolve the situation to the best of their abilities, so I am very grateful to them for that.

  195. Avatar photo
    Nicholas Chan

    Reliable and fuss free. Suggest website state expiry date of the products for more informed purchase. Would certainly use their service again.

  196. Avatar photo
    Shanny Mok

    Friendly staff. Follows up with order well. Deliveries are also prompt! Highly recommended.

  197. Avatar photo
    Lydia Sim

    Been ordering from Nekojam a while now. Everything is great and delivery always smooth. Thank you!

  198. Avatar photo
    janice chay

    1st time order from Nekojam.
    The staffs there are friendly and polite. Response very fast for all my enquires deliver is fast too
    Thumbs-up …

  199. Avatar photo
    Punggol Panda

    Great pricing with prompt and reliable shipping from Honest Bee. Second time ordering and definitely not the last.

  200. Avatar photo
    Pereira Amanda Zaida

    Best place to get peewee pine litter. Definitely my go to place. Fast and efficient. Delivery is fuss free. Will order again! Two thumbs up …

  201. Avatar photo
    Jaiden Ho

    Appreciated the help. I left a note to say I have a litter box crisis and hope they help to expedite the delivery. I received it the next day! Was very thankful. Cats are happy again

  202. Avatar photo
    Angie Lin

    Nekojam has a wide selection of products on their website and they provide really quick delivery. The staff are also efficient and very helpful! Have been purchasing my pet supplies with them for a couple of years and I’ve always had good experiences.

  203. Avatar photo
    Wei Yang Mok

    Stay near Nekojam. Very easy to simply order online and just self-collect from their warehouse! Will buy again

  204. Avatar photo
    Emily Tan

    Great follow-up on orders. Prompt delivery too! Will definitely order again from Nekojam!

  205. Avatar photo
    G. Lee

    This will be my fav online shop for my pet’s needs. They have a wide variety of products and prices are reasonable too. Will be good if the order processing will be faster as I waited more than 3 days without any respond till I chase them.

  206. Avatar photo
    Adrian Pereira (Nemo)

    Great service and delivery was prompt and fast. Good value for money vs other supplies.

  207. Avatar photo
    Richard Wee

    This is my 4th online purchase with Nekojam and they have all been very smooth with progress of purchase transmitted efficiently. Telephone enquiries where necessary have been responsive and efficient. Good show!

  208. Avatar photo
    Noraishah Abu Bakar

    Whilst the quality of the food is good, the company does not listen to instructions. This has happened a few times with delivery. Either we set a delivery date but the delivery does not come on time, or we set a delivery date and the delivery decides to come earlier, when no one is at home to receive it. Very poor understanding of instructions and disorganization.

  209. Avatar photo

    My number #1 choice when I need to order my cat’s food. They also have reliable delivery service.
    Plus, their website is user-friendly and neat and not overly clustered.

  210. Avatar photo
    Grace Tan

    Awesome customer service fr Dion! Friendly, helpful and knowledgeable lady. My pooch super love the food recommended. Thumbs up!

  211. Avatar photo
    Gin Meep

    Prompt sevice when ordered stocks are out. Offer alternatives for out of stock items. Speedy delivery!!

  212. Avatar photo
    Stephanie Yeo

    Good customer service while online shopping. Goods were delivered promptly in good condition. Thanks!

  213. Avatar photo
    Heng Kia Nee

    Thanks to Nekojam, I found the best car litter suitable for my cat and house. Dust free and track free. Finally! It’s a little expensive but worth the money.

  214. Avatar photo
    Rina Ang

    My pets.had ran out of food. Due to CB, delivery lead time extended from 1 to 3 day to 1 to 8 days. Contacted the selled for help and mamaged to push forward the delivery to 2 days. A seller that can be trusted!

  215. Avatar photo
    Lionel Kok

    Been purchasing from Nekojam since last year and so far, they have managed to keep inventory of the stuff my cat likes. As long as you plan ahead, even when they are out of stock, they always managed to restock quite fast.

  216. Avatar photo

    Great service. The online support is always helpful in handling my queries. This is the store I got my first pet products and my Pee Wee litter pellets from. Highly recommended.

  217. Avatar photo

    Very helpful. Gave me a lot of advise about the product before I made the purchase! Will definitely buy from them again

  218. Avatar photo
    Kartika Angkawijaya

    Nekojam offers quite wide range of treats and food for cats. Sometimes it’s quite a steal too when they have a bundle or promo in the store. Payment can be made via PayNow too now, just that need to send the payment confirmation as the last step. Delivery time happened in the evening and so far I have no issues with it. Their order notification is good, will update me via SMS, during different stages.

  219. Avatar photo
    Noel Chia

    A wide variety of product offerings, responsive customer service and quick shipping.

  220. Avatar photo

    They always text me if there’s anything out of stock and delivers quickly! Their prices are good too. Always enjoyed buying from them

  221. Avatar photo
    Melissa Mel

    Item was out of stock but the sale staff was very prompt with the refund. Even amended my order because I didn’t know of an ongoing promo. Thanks! Great communication!

  222. Avatar photo
    Stephanie Lee

    I’ve been ordering from Nekojam for nearly 2 years! Fast delivery, friendly customer service and lots of choices to choose from. I love the personal touch nekojam has provided and would definitely recommend them to friends who have pets as well!

  223. Avatar photo
    Lily Mud

    The delivery was fast , but have missed out on the loose Wellness pouches that I have requested for when I placed the order

  224. Avatar photo
    Esther Teo

    Superb customer service and reliable delivery! Have tried other online stores but the lead time is incomparable. Already my 3rd time ordering and will continue to do so

  225. Avatar photo

    I’ve been shopping at nekojam for a few years and their service and wide selection has never disappointed me. At times when there is inavailability of items, the friendly staff will contact me promptly. thanks Nekojam!

  226. Avatar photo
    Ler Ai Choo

    Fast delivery. Delivery staff was polite and helpful.
    Suggest to offer more choices of cat food for senior cats including fish options.

  227. Avatar photo
    Irene Yeo

    Order was placed on 11/06 but only get an confirmation email of the delivery on 14/06 after I sent a reminder. I can understand if some of my order has run out of stock and need to wait but would appreciate it if you give me an update on the status and not at my end wondering what happen to my order.

  228. Avatar photo
    Yuxiao Lei

    First time shopping at Nekojam. Although the product was out of stock, they were prompt in asking if i wanted to switch to another product and delivery was within 3/4 days

  229. Avatar photo
    nadhrah saini

    Very fast and prompt delivery. Updates given by whatsapp and sms. Cheaper to get my ciao pudding here than other places be it online or physical shop. Will come back and patronise again . Thank you so much.

  230. Avatar photo
    Joanne R

    Repeated purchases for many years. They used to give free samples but recently they stopped giving. Also Petparent discounts bit applicable anymore ..not sure why?
    Good variety, but not always cheaper.

  231. Avatar photo
    Chua Hui Xuan

    Initial review: Super pleasant experience! Customer service helped with advising me on what to get for a new rabbit. Speedy delivery, would reccomand!

    Update on review a year later:
    I started buying from nekojam to support a friend working there and used to always be pleased with their service but I guess, after she left, it’s not the same anymore. The current phone line girl sounds like she’s attempting to fight people. It would be nice if she understood that when people call in they are likely stressed out. (i work customer service too I understand sigh)

    I really do love the site and it’s product range, however, I advise nekojam to update their delivery terms online to clearly state either

    1) 1-3 days AFTER payment is processed, NOT including working day payment is processed on
    2) 1-4 working days.

    Instead of just “1-3 days working days to fulfill your purchases”
    Doing so will help reduce a lot of stressful situations!
    Also it felt like I was being interrogated for calling to check on why my order (processed on 10th) was not here by the 12th. Since it wasn’t written online, I don’t think it’s a crime to ask and check? Your call centre girl did a good job of making my panic worse, and making a customer feel like it’s a crime to know why.
    You know when someone is panicking and calling that this just makes the caller more stressed out.

    If you’re leaving a review for the $5 discount, be sure to email them and ask. There’s no set system in place for them to process these reviews, its been a year and I didn’t receive any discount in my account. ( CS informed me to email in)

  232. Avatar photo
    Leon Lau

    Delivery was smooth, person called before dropping item. Product is excellent, my dog loves it.

  233. Avatar photo
    Brandi Foo

    Everything arrived in order, the great thing about this website is that they stock brands which can’t be found on some other singapore online pet stores. Great user friendly website layout as well.

  234. Avatar photo
    Wendy S

    Ordered the hammock and treats for my Cat. The hammock had a slight delayed and the staff (Dion) informed me immediately through WhatsApp. However, the product arrived earlier at their warehouse and they arranged the delivery immediately. Will definitely order from Nekojam again!

  235. Avatar photo
    Nora Md Yatim

    my one and only favourite online pet store!
    will continue to order here. never had any problems before. kudos to the nekojam team!

  236. Avatar photo
    Rocky Ng

    The online website was easy to navigate. Had placed an order in the morning after 0800hrs and was able to converse in the live chat via WhatsApp to request for early collection on the day itself. Will recommend to other cat owners. …

Review this post

Your email will not be made public. Required fields are marked *

All comments containing website links will be marked as spam