Review Lifespa, 218 Orchard Road (5-min walk from Somerset MRT ), Singapore

Review LifeSpa - Singapore 218 Orchard Road (5-min walk from Somerset MRT )

“Special compliments to my favourite therapist, Xiao Xue, for her excellent massage skills. Consistent performance over the years.” or “By far the best place for a good massage. Lifespa at Gateway outlet has awesome therapists. I would recommend Yanni and Ansaige.” It is one of the few customer evaluation comments about Lifespa. Let’s read more of this article on Thecityvisitor.com to find out if Lifespa is quality.

Introduction about Lifespa

Here are some fundamental details regarding Lifespa. In terms of Spa, it is generally believed that Lifespais one of the best places to choose and trust. It is placed at 218 Orchard Road (5-min walk from Somerset MRT ), Level 11 Orchard Gateway @ Emerald, Singapore. Whether you are looking for a place or a service related to Spa, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 67376766 (+65 67376766)
  • Website: http://www.lifespa.com.sg/
  • Address: 218 Orchard Road (5-min walk from Somerset MRT ), Level 11 Orchard Gateway @ Emerald, Singapore
Images of Lifespa from stock collection and provided by customers

Detailed information of Lifespa

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Lifespa.

Monday, Wednesday, Thursday, Friday: 10 AM to 9:30 PM.

Tuesday: Closed.

Saturday, Sunday: 10 AM to 7 PM.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
4.22 km4 minute5 minute4 minute

How to contact Lifespa?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Lifespa via:

Phone number

You can reach Lifespa at 67376766(+65 67376766). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Lifespa via http://www.lifespa.com.sg/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 218 Orchard Road (5-min walk from Somerset MRT ), Level 11 Orchard Gateway @ Emerald, Singapore if you have any questions or want to try to experience its services.

Lifespa reviews

Lifespa is among the best destinations of Spa in Singapore, and it merits your consideration.

Is Lifespa good?

To determine whether Lifespa is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Nice facilities and decor. Massage was pretty good as well. If you're a first timer here, keep a lookout for promos on their website. Did a 1 hour massage for 2 pax for $118 nett. Pretty good deal!”

“Great experience! Nice service and massage is excellent. Relaxing ambience, personal is very friendly and therapists are really experienced. I can definitely recommend for spa lovers.”

“Had a wonderful massage session by Jolin, she is skillful and can tackle my stuff neck and muscle ache. And her strength is just nice. My consultant Jing Han is also nice and friendly.”

“I have a wonderful massage, therapist is patient and skilful. There is a lot of massages you can enjoy which the manager Jan explained any products you need, I definitely will continue with their service here”

“I went for a facial and Winny did a great job! She made the whole experience very pleasant. Have taken a package so will continue going back and will surely choose Winny for next facial services”

“Thumbs up to my consultant, Nicole for her excellent service. She has taken great care of my family members spa appointment well. Have enjoyed coming to Gateway outlet every twice a month without fail.”

“Counter staff, consultant Nicole and therapist Ansaige are polite and professional. A good place to enjoy a good massage. They do try to sell packages which are suitable for their clients but not too pushy.”

“l think Lifespa at Orchard deserves a good review. Clean and exceptional massage services provided by most of the therapists I have tried. Highly recommended!”

It has won many reviews from customers on the website, including 169 feedbacks with an overall score of 4.7 out of five-star ratings. Out of those, 90% are positive reviews.

Thecityvisitor.com has provided all the essential information about Lifespa, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Lifespa are not good quality, what should you do?

If you have had an unsatisfactory experience in Lifespa, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Lifespa, 218 Orchard Road (5-min walk from Somerset MRT ), Singapore

There is a total 169 reviews

4.7 / 5

90%

10%

0%

  1. Avatar photo
    Andy

    The cost of facial treatment at Lifespa has been increasing without fail year after year despite being their long-term customer since Pacific Plaza.
    1. I couldn’t see that my skin condition improved. It was only maintained.

    2. It’s disappointing that their management is profit driven and I felt that they are selling me treatments which doesn’t work on me.

    3. It was challenging to book facial appointments since they run multiple credit card campaigns to recruit new customers instead of valuing their existing clientele.

    Ultimately, it was a collective decision to discontinue our package and move on. After all, there are hundreds of facial salons in Singapore which can be better.

  2. Avatar photo
    Li Ying Sam

    Place is classy and staff are not pushy. Masseuse is professional and hits all the correct points and made me feel very relaxed.

  3. Avatar photo
    choon kiang lim

    Special compliments to my favourite therapist, Xiao Xue, for her excellent massage skills. Consistent performance over the years.

  4. Avatar photo
    Eugene CKS

    Great place for spa treatments. Very well trained and attentive service professionals who deliver consistent standards of treatments. Well equipped and up to date.

  5. Avatar photo
    Marion Phang

    Nice ambience spa! My go-to place every month with my favorite therapist Yanni – Skillful and always gives me a relaxing massage. Shoutout to consultant Rozie – very friendly who looks after her customer aka me

  6. Avatar photo
    hhtan77

    Very good massage therapy

  7. Avatar photo
    Ep Teo

    Today went for my usual facial. i have tried the new Bojin treatment for facial meridian by beautician Winny. I am pleased to see the immediate result of my face lifted. i will continue this Bojin treatment with Winny.

  8. Avatar photo
    Amber Tay

    Ansaige is simply the best and gifted masseuer. I absolutely love coming to Lifespa at Gateway outlet to recharge my energy.

  9. Avatar photo
    Audrey L

    Really good deal for first-time customers but then they try to sell you a bunch of membership/multi-treatment packages (of course) that was way more expensive. I was pampered really well, but then I discovered their blackhead removal treatment was so harsh that it caused an extra layer of skin growth on my nose that’s permanent. Guess I got more of a souvenir than I asked for.

  10. Avatar photo
    Zandra Rose Libang

    Very professional, meticulous and hygienic. Extremely happy to be served by Ju Lan of Lifespa at Orchard outlet.

  11. Avatar photo
    Jeff Chua

    Signed up for a balinese sandalwood message but it turns out more of a tuina session.

    Therapist dont understand the english written by her colleague during pre massage consultation but was very keen and enthusiatic to give us a “treatment”. Kudos to her, she was half panting halfway into the massage while trying to knead me into shape. They also tried to be helpful by talking to us during our massage and suggest how we should change our lifestyles.

    Overall, if you are looking for a relaxing massage, you are better off looking elsewhere. If you want to 打通 all your 经脉 to learn some top tier martial arts, this is the place to come.

  12. Avatar photo
    David Chen

    Very good professional service and positive attitude from service staff Yok and Nicole. Their spa skillset is very comfortable and relaxing.

  13. Avatar photo
    Hoe Soon Huay Soonhuay

    Thumbs up to my consultant, Nicole for her excellent service. She has taken great care of my family members spa appointment well. Have enjoyed coming to Gateway outlet every twice a month without fail.

  14. Avatar photo
    Jenny Khan

    Always ask me to sign packages, so far very satisfied with services

  15. Avatar photo
    Diana Yak

    Have been with Lifespa (beautician Joanna) for many years, her hands work wonder on my face! Extraction is always a painful experience before but not anymore with LifespaThe environment is not only accessible but peaceful and comfortable too.

  16. Avatar photo
    Reema

    I went for a facial and Winny did a great job! She made the whole experience very pleasant. Have taken a package so will continue going back and will surely choose Winny for next facial services

  17. Avatar photo
    Bren L

    My favourite go-to place for massage. Massages are consistently good and consultants are understanding and not pushy. Highly recommend this place for massage …

  18. Avatar photo
    hui yi

    Top notch service!
    I had the best experience in this Spa!

  19. Avatar photo
    Mary Lam

    Our masseur Yanni and Ansaige have been one of the best I have tried so far!
    Special thanks to Rozy, our Consultant, who have taken care of our needs since 2007.
    Good job! Keep up the good work.

  20. Avatar photo
    candice ong

    Facial n massage. Friendly staff

  21. Avatar photo
    Christina Tan

    The most basic welcome is missing. They just kept me sitting at the lounge without an offer of a tea, at least not until a service staff saw a regular guest and offered her a flora tea. I was an after thought. Yet I was offered a ginger tea….wonder why is there such an inconsistency.

  22. Avatar photo
    Josephine Teo

    The masseur , xiao xue, is very good and professional . The consultant Rozy, she is very knowledgeable and can recommend very good massage for your needs.
    Environment is clean and quiet.
    Would highly recommend Lifespa .

  23. Avatar photo
    QiJian SC30

    Tried many different places for massage but this is the right place if you’re looking for great massage! Thank you Rachael and Suli for the amazing session.

  24. Avatar photo
    sally chin

    I like the cleanliness and enjoyed the massage done by Yanni

  25. Avatar photo
    Jacob James

    Good Customer service. Not too pushy

  26. Avatar photo
    Maryline - LifeBook

    Best spa in town for high quality massages & treatments and amazing service consistent over the last years!

  27. Avatar photo
    matteo yap

    Exclusive, posh, expensive w/o voucher

  28. Avatar photo
    Lillian Tang

    Had a wonderful massage session by Jolin, she is skillful and can tackle my stuff neck and muscle ache. And her strength is just nice. My consultant Jing Han is also nice and friendly.

  29. Avatar photo
    zhenfong tan

    Cozy spa but they make it very challenging to book slots after selling you their package.

  30. Avatar photo
    KIM HAR WONG

    Have been a customer for almost 20 years and love their professionalism, especially spa consultant Rozy who understand my needs and recommend treatments beneficial to me.

  31. Avatar photo
    B. Rachel

    I like to have a massage here, but I think they will need to improve the booking time and also communication for the payment matter.

    I had a payment plan problem with them, but kudos to the customer service, I can really see they try their best! thanks!)

    I can only book at least 1 month ahead, and sometimes it is still not available. We are not allowed to book too far too. All in all it is very confusing for booking!

    Other than that everything is pretty much fine and comfortable. The environment is clean, comforting, and smells nice.

  32. Avatar photo
    Mae P

    The staff are all very kind and friendly. Consultant Rozy is awesome. The ladies at the reception – Joan, Joy and Dorothy, are very accommodating.

    My regular therapist Jolin is very professional, very well trained and knows how to deal with my stiff muscles.

    Overall, pleasant experience with wonderful service. If you want to be pampered and experience an amazing massage, LifeSpa is the place to go.

  33. Avatar photo
    Jocelyn Yeo

    I did the body message and had an entire private room to myself – the place had a very comfortable and luxurious feel to it plus it came with its very own sink and shower. The therapist was really skilled and really helped me to remove the knots in my body – I’ve thorughtly enjoyed myself!

  34. Avatar photo
    ong kian poh

    Remarkable therapist. Despite her petite frame,
    Rina’s massage techniques are strong and precise. Her skills are so seasoned as she released all the tension in my back and neck.

  35. Avatar photo
    Jan A

    Had my first massage here today – quite underwhelming. Therapist had gloves ( yes….GLOVES) on while massaging me and didn’t take me seriously when I asked for a gentler massage. Front desk was chaotic , otherwise ok service. Nice ambience, good location.

  36. Avatar photo
    AMK Neo

    Professional therapist Mei Yun n friendly customer services officer Rosie, always greet all with a wide smile. Great service, happy with what the service I get in this branch

  37. Avatar photo
    Ooiks

    If you are a slim person without much fats or muscle, you would better opt for light or very light strength when you are there for massage. I opted for medium and didn’t expected it to be so strong. Ironically, I was stressed throughout my 60mins “De-stress body massage” and I ended up with some red marks and pains at my back. Also, body massage should be treating on the muscle or fats but my massager kept on rubbing painfully on my bones. I wouldn’t want to visit Lifespa again.

  38. Avatar photo
    Shu Wen Yang

    Very grateful to have Nicole as my massage therapist today! Out of all the massage therapists that I have encountered these two years at Lifespa, Nicole is the best. She periodically asks for feedback and also finds out what issues I am facing. I told her I can’t breathe with ease and my right shoulder hurts when I lift my arm. She knows where exactly to press and I feel myself getting better throughout the 1+ hour. She pays attention to different points around my spine and shoulder that are linked, and loosen the knots and tightness skilfully.

    Good thing about Lifespa is that it doesn’t hard sell and respects your decision.

  39. Avatar photo
    Tammy Lee

    My beautician Winny was very friendly and professional. She was very attentive to my responses during the extraction and adjusted her strength and treatment accordingly. All the staff are friendly and the location has a calming atmosphere overall.

  40. Avatar photo
    Stella Ng

    The spa is clean and comfortable

  41. Avatar photo
    Siti Nadiyah

    I have been a customer since 2018 and I always look forward to every visit to LifeSpa @ the Orchard Gateway outlet for my facial/massage. My compliments to my Consultant Rozy, for her undivided attention and impeccable service. Keep up the excellent standards!

  42. Avatar photo
    Malini K

    the service provided is good but is another hard selling packages. good thing the packages can have mix facial and massage. the Sales consultant (didnt catch her name) was very understanding on signing up their packages.

    was in for a promo treat and didnt know there is a fish to catch. hehehe

    2nd session went over, the massage wasnt as good as the 1st one.

    Unless if you have a huge generous budget in yr wallet, this place maybe suitable for you. Nice ambience.

  43. Avatar photo
    Michelle Wee

    I’ve been a long time customer of Lifespa. Compliments to my favourite masseur, Xiao Kang who is the main reason that I’ve been with Lifespa for so long. Xiao Kang is excellent in her services, and she always ensures that the massage given to me during my visits meet my needs (she also sees how I feel during each visit) – from relaxing to detoxing. Kudos to Rozy as well for her excellent customer service, and always being open to share new products and services with me. I must add that I’ve never been pressured to extend my package or take up new services, and I like how she is always very cheerful to all her customers. I would highly recommend Lifespa for good massage and facial services.

  44. Avatar photo
    Rajiv K

    Very good service both massage and facial. X. zhen and Regina are serious talented professional.

  45. Avatar photo
    Wei Ling Wang

    I have been a customer of Lifespa for more than two decades. Their service is impeccable and never fails to surprise me. Even though it is a business, the staff are very professional in marketing their products and services with the benefit of the customer in their minds. They offer different kinds of facials to suit your needs and wants. My therapist, Penny and consultant, Rozy, are exceptional in their services. Every visit is a wonderful and uplifting experience. I recommend Lifespa to everyone. Don’t waste your money elsewhere. Just go to Lifespa!

  46. Avatar photo
    BS Ong

    Lovely place

  47. Avatar photo
    Lu Zhan

    The message itself is okay, it’s the endless sales talk after the message that’s ruin the whole experience. Also their management seems quite loose to me. If you don’t mind the sales talk then worth trying, and decide yourself. Price it standard Singapore spa price.

  48. Avatar photo
    Kevin L

    Pretty average

  49. Avatar photo
    Devin Lee

    Great and nice ambience…

  50. Avatar photo
    Ann Lim

    I was given a gift certificate from my friend, stuck with Lifespa Orchard outlet ever since.Thoroughly enjoyed the wide selection of treatments which make every visit addictive!

    GOOD service from Consultant Vion and Friendly Managers Jan!!!

  51. Avatar photo
    Jane Lim

    My initial experience was a massage promotion from Standchart during my birthday month. The experience with the therapist, Xiao Xue, was so good that I signed up a package with them.
    The counter staff and consultants are very friendly. The waiting area ambience was very conducive. The massage room was spacious and clean. Overall, the environment is very good and makes one feel very relaxed. Highly recommended to give this place a try. I am into my second package now.

  52. Avatar photo
    Luke Lim

    Good service, polite staff. Felt relaxed

  53. Avatar photo
    Al Yanna

    Interesting list of treatments. Always look forward to be at Lifespa in orchard outlet️

  54. Avatar photo
    Alice W

    I really love the massage provide by Ansaige. Not only loosen my tense muscle but help on body slimming and reduce cellulite. And always thanks to the front desk staff Vion, not hard sell.

  55. Avatar photo
    Edah LaChica

    Good customer service. Body massage and facial was extremely excellent. Satisfied!! Recommended !

  56. Avatar photo
    Cuiwen Lim

    location is good, beautician is professional and sales consultant is not pushy when they are recommending products. highly recommended!!!!

  57. Avatar photo
    Chloe Le

    Service was pretty good! Facilities were clean and fairly new. Came with HSBC birthday promotion. Staff was selling package to us but did not hard sell.

  58. Avatar photo
    Hwee Woon Lim

    Good service and ambience. Products and price are very standard market rate. I like their energising eye treatment where the therapist will massage your eye sockets, but the skills vary among therapists for this treatment.

  59. Avatar photo
    Sharlyn Lim

    Im looking forward to every visit to Lifespa Gateway outlet for my massage services. Compliments to my therapist Xiao Xue for her skillful and outstanding care services and thanks to Consultant Nico, for her attentive and outstanding services.Keep up the excellent standards! Nice ambience!!

  60. Avatar photo
    Jing Wen

    I come to lifespa orchard gateway for my massage to distress and my therapist is Rina, she knows exactly which area to focus on and the massage pressure is always perfect. She is also very knowledgeable about TCM . I’m totally impressed with her! Highly recommended …

  61. Avatar photo
    Pink Slip

    perfect SPA for me and my friends!

  62. Avatar photo
    Tey Celeste

    Ansaige is truly a blessing! Great skills with a good mix of strength and accuracy. Lifespa Orchard outlet is the right place if you are looking for rejuvenating experience.

  63. Avatar photo
    Attabik Awan

    Relatively cheap and very professional staff

  64. Avatar photo
    Bisdak ME

    A had a very good experience last Monday in lifespa where in facilities are well upgraded, ambiance is so perfect and the staff and therapist is so well trained. Yok, Xiao and Rozy thank for your warm and accommodating attitude. Well recommended place surely we’ll come back.

  65. Avatar photo
    Crystal Leembruggen

    I had a very pleasant experience at Lifespa. Nice greeting upon arrival and my therapist was kind and professional.

  66. Avatar photo
    Huey Eng Hor

    Like the therapists and their services. Professional and friendly. Also like the sales personnels like Rosie.

  67. Avatar photo
    Dawn Lim

    Good service and massage. Was attended by Xiao xue.

  68. Avatar photo
    Faiq Azhar

    Not the conventional massage we get elsewhere, service provided by consultant Rozy @ Orchard Gateway was excellent!

  69. Avatar photo
    Ricky Koean

    The place and ambiance is nice, clean and relaxing. Massage not the kind I like, the service is for you if you are looking to relax and de-stress. Personally, I prefer strong deep tissue massage. They didn’t hard sell though. Will I go back again? Maybe.

  70. Avatar photo
    YEEMEI TEO

    Omg massage from Maria is so good! She can fix my neck and shoulder pain every visit with Bojin Therapy.

  71. Avatar photo
    Charlene Tan

    Got a Krisflyer voucher for Facial and Eye Treatment but the Eye treatment was only a “mask.” Nothing special about this facial. Did not sign any package as I was rushing to another appt and dont intend to sign any package. Not spectacular to win my heart.

  72. Avatar photo
    Katherine Kum

    Skillful and knowledgeable therapists. Friendly receptionists. Been a regular since 2010 as I like the atmosphere is relaxing during all my spa treatments

  73. Avatar photo
    richard Last

    Ladies visited this and came out 10 years younger

  74. Avatar photo
    Low Susan

    Excellent therapist Jolin and manager Jan provided the best service I have ever experienced so far and will highly recommend to everyone who are looking for a idea place for body treatment, massage and even facial services

  75. Avatar photo
    hotchickensoup the

    The best massage parlour in Singapore, have been with Life Spa for more than 10 years, the masseurs are very well trained especially XiaoKang (she is my fave), and a team of consultants (my fave is Rozy) led by the professional Spa Manager, Jan Ong, is friendly, understanding and able to recommend treatments that best suit my needs.
    The ambience of the parlour is high class yet relaxing, the small sofa and chairs are so cute and comfortable to sit on.
    Look no further, Life Spa Orchard has what you are looking for

  76. Avatar photo
    Amd Amrh

    Great spot to have a moment of rest and self care after a hectic week. Thanks to my therapist, May , who is able to release all my sore knots with her skillful hands!

  77. Avatar photo
    karen phuah

    Very nice ambience and hygiene place. Esp Rozy, always so friendly and not pushy in sales.

  78. Avatar photo
    Chris Lim

    The staff are friendly. Service is good. I have been LifeSpa customer since 2015, I have signed up package then cos of the massage therapist, Pauline, her skill is good and she does her work well without chatting much (haha I don’t like it when pple keep talking) and my beautician Vicky too. Have requested for their service each time I booked my appointment. Customer service Vion is not pushy on sales, only talks to me when my package is ending.

  79. Avatar photo
    Rasidah Abdul Aziz

    I was attended by Ms Winny for my facial session on the 26th Oct 2021. I did eye bo jin or facial meridian treatment. I did this before but when Winny did this it felt different. The outcome of the treatment on my eyes that my eyes appeared fresh and brighter. He did derma sonic facial treatment and it also appeared good . Ms Winny is skilled and professional. She exhibits a good beautician.

  80. Avatar photo
    Jun Ling Ang

    I visited Lifespa at Gateway outlet recommended by my cousin .friendly and helpful consultant Jinghan and super nice branch manager Jan ,Professional skilled beautician Regina .Always enjoy my treatment, excellent services.

  81. Avatar photo
    Wii L

    This is my go-to spa to relax and get a great message and facial. I have been visiting this spa for the past 3 years on a bi-monthly basis. My favourite are the Ginseng body massage (not recommended if you’re heading somewhere else later!) and the Diamond Peel facial with gold serum.

  82. Avatar photo
    Ian Foo

    Really good massage. They offer special discounts and packages with POPULAR which is how we came across this place. The decor and ambience is very calming and the massage is super strong!

  83. Avatar photo
    A G

    3.5 star. Nice clean environment and good therapists. Very cold aircon

  84. Avatar photo
    X

    May does an amazing job to release my sore muscles. Strongly recommend anyone with sore back to look for her!

  85. Avatar photo
    Nat N

    Much better experience here at Orchard branch compared to Carlton Hotel branch. Staff and therapist were friendly and professional. Thanks, Jan and the team. Did not hard sell at the end. Will consider their package and hope the service will be just as good as experienced here. Thank you for a positive experience.

  86. Avatar photo
    Yvonne Lim

    Beautician Cherry are very experience and consultant Vion and Jinghan are really friendly too! Done a few treatment with them and I really like it! Highly recommended!

  87. Avatar photo
    I L

    Nice, clean and cosy environment for massage. Am glad to have Nicole Seet as my sales consultant and Xiao Kang as my therapist. Xiao Kang is skillful and knowledgeable. She really knows where to massage to alleviate the tight knots / tensions in muscles. I always look forward to my weekly sessions at Emerald @Orchard Gateway branch. And super thumbs up to Nicole who helps to make it happen and introducing Xiao Kang to me!

  88. Avatar photo
    Nurweni Koswara

    I’ve been going to Lifespa@Orchard Gateway for my weekly deep tissue massage with my regular therapist, Yani.
    Yani is very skilful, especially in loosening the tension & knots on my neck & shoulders.
    The rooms are very clean, cosy & well maintained.
    Counter staffs are always friendly & welcoming.
    Highly recommended.

  89. Avatar photo
    Google User

    The service is good. The price is reasonable. The only downside is the selling. Despite I’m a regular customer with multiple packages with them, every time I visit the beautician and the customer consultant try to upsell or sell additional packages. Although they are still friendly if you say no to their officers, it makes the process not so enjoyable. Spa is supposed to be relaxing. They should really stop selling during the facial / massage.

  90. Avatar photo
    A S

    Well equipped spa with great services located in great central location.

  91. Avatar photo
    Yi Lin T

    I have been coming to LifeSpa since Mar 2019 and I really enjoy my facial sessions. My beautician Regina is very thoughtful and gentle during the treatment. I always feel very relaxed and happy after each session. My sales consultants Jing Han and Vion are very sweet and are always able to recommend suitable facial treatments for me without being too pushy. They have very good product knowledge. Will definitely recommend this spa for pampering sessions

  92. Avatar photo
    Jessica Tay

    Have been visiting LifeSpa Orchard for almost 3 years now. Really glad to be able to find a place that provide good body massage & facial services. Location conveniently accessible as well.
    Shoutout to my therapist Ansaige who always manage to help relieve my concern areas.
    also shoutout to the helpful and friendly consultants!
    Always looking forward to my sessions to unwind!!

  93. Avatar photo
    Fion Lim

    Always enjoy my monthly massage sessions here under the gd hands of Yanni. The consultants like Nicole and Vion are friendly and approachable as well

  94. Avatar photo
    Dorothy Lek

    Experienced masseuse. Good pressure and hit the right spots

  95. Avatar photo
    Yee Tien Kua

    Though there’s a language barrier when I try to communicate to China therapist, Xiao Zhen, she simply knows my trigger points and work with her skillful hands each time. Will recommend more customers for great service! …

  96. Avatar photo
    Rudy Hamid

    Nice facilities and decor. Massage was pretty good as well. If you’re a first timer here, keep a lookout for promos on their website. Did a 1 hour massage for 2 pax for $118 nett. Pretty good deal!

  97. Avatar photo
    Aparna M

    Great experience – the therapist was good. After the spa, you’re provided with a hot beverage. They do offer u packages to sign up but not too hard selling anything.

  98. Avatar photo
    Jojo Ong

    Professional service, pleasant staff, reasonably-priced package that can be used for spa and/or facial

  99. Avatar photo
    Magdalene Yeo-Tan

    Environment is very clean and friendly. Therapists are very professional and skillful. Rozy is my best friend.
    Rachel and Helen tan are my favorite s.
    Rozy was my favorite therapist in 2006 but now promoted.

  100. Avatar photo
    J C

    First time trying myofascial massage and my neck gotten some relief from the pain. Recommended massage for those having neck pain

  101. Avatar photo
    jackson kong

    The technology is good, the place is very good, the price is a bit expensive

  102. Avatar photo

    l think Lifespa at Orchard deserves a good review. Clean and exceptional massage services provided by most of the therapists I have tried. Highly recommended!

  103. Avatar photo
    Hdhd Hshsj

    My mother suffered from leg pain and she will ensure that I book a session under Xiao Zhen twice a month for her magical healing touch. Thanks ,Xiao Zhen for your dedication to comfort my mum.

  104. Avatar photo
    pei shan

    The environment is comfortable. Facial was ok, can be longer. Experience will be better if sales do not hard sell.

  105. Avatar photo
    Xhanica ZanayaA

    I’ve been in this spa since I was a student, married and have kids.
    It is one thing that is constant in my life for more than one decade. My kids will also be your customer for many more years to come!

  106. Avatar photo
    Jan Tan

    My experience with Lifespa has been great initially, then became ok only because everytime I go, the masseurs, instead of letting me relax in peace, start trying to sell me ampoules etc. There was once the auntie wouldn’t stop selling though I said no twice. I had to tell her that no matter what she said, I do not want it and to let me massage in peace.

    Today my experience with them was so bad that this will be my final package with them.

    Appended for all massage lovers’ reference:

    Dear Lifespa,

    I’ve been a customer with lifespa for quite a number of years now and would like to feedback on a very bad service received.

    I have an appointment in town today and messaged your WA CSO yesterday.

    Firstly, they told me there are slots for 12nn, 2pm and 4pm and while I was typing a message to let them know 2pm is perfect as I would have just ended a lunch appointment by then, they deleted and apparently 2pm is no longer available

    And that was within a few minutes.

    So I’ve fixed an appointment for 4pm and planned a couple of things around the 4pm appointment.

    Today, I received a call at 2ish pm when I’m sitting right at 313 and was informed that as one of the therapists is unwell, they have to reschedule my appointment. When I asked to when, your CSO casually said “to another day.”

    I was unhappy, hung up and WA your CSO team that I’ve actually planned my day around the massage appointment.

    She apologized and asked if I could come at 545pm, which I couldn’t. Like I said, I’ve planned my day AROUND the appointment.

    Luckily for me, I have package with another spa and they were good enough to be able to accommodate my last minute booking.

    After I did that, your CSO told me they had rearranged and could now fit me back into the 4pm schedule, which I declined.

    My question is : why couldn’t the team just do the rearrangement in the first place, rather than just casually cancel on me??

    With spas springing up everywhere and people having packages with more than 1 spa, I don’t think this is the way to treat your customers.

    While it is regrettable that your masseur is unwell, it is also infuriating that the team has to wait for me to express my unhappiness before

    1. Proposing a 545pm appointment, rather than “another day”.

    2. Finally giving me back my 4pm schedule.

    If this is the service your spa is tending towards, then perhaps you should stop and review if this is indeed a wise move.

    Regards.

  107. Avatar photo
    Gabriel Tristan

    Had a facial here and was very impressed with the professionalism. No hard selling. Will visit again.

  108. Avatar photo
    zoey 1

    Lifespa at Orchard is a complete bliss and joy. Rina, the massage therapist did wonders. She hit all the right spots with the right pressure. I left this place like a new person!

  109. Avatar photo
    Tino Riera

    Great experience! Nice service and massage is excellent. Relaxing ambience, personal is very friendly and therapists are really experienced. I can definitely recommend for spa lovers.

  110. Avatar photo
    Martin Santoso

    Go for the facial, it’s awesome. Not for the message.

  111. Avatar photo
    J T

    Nice massage very polite and comfortable to be in. They didn’t hard sell too much so it’s fine.

  112. Avatar photo
    tai yew Ang

    top class massage service! Most of the therapists i tried in Lifespa at Gateway outlet are excellent.

  113. Avatar photo
    Seng Jia

    Outstanding skills, I asked for deep tissue and Meiyun exceeded my expectation! Very professional service and my consultant Jinghan is friendly and very helpful to all my queries.

  114. Avatar photo
    mangotangoboy

    Good!

  115. Avatar photo
    Michelle Yap

    Extraordinary

  116. Avatar photo
    Lim LianQi

    Went for their Alchemy massage for shaping and removing the bad Qi from my body. Felt slimmer already!

  117. Avatar photo
    Wya Zubene

    Longtime spa providing good services

  118. Avatar photo
    Lee Peng Hui

    Love it here. Friendly staff and excellent therapists. Will continue to give them my support.

  119. Avatar photo
    Tracy Cheng

    This place has a very good embience and service.

    Their facial and massage are very good and comfortable.

  120. Avatar photo
    Rudy Hamid

    Nice facilities and decor. Massage was pretty good as well. If you’re a first timer here, keep a lookout for promos on their website. Did a 1 hour massage for 2 pax for $118 nett. Pretty good deal!

  121. Avatar photo
    Ashlee Sim

    By far the best place for a good massage. Lifespa at Gateway outlet has awesome therapists. I would recommend Yanni and Ansaige.

  122. Avatar photo
    Poh Yi Seng

    Consultant, Vion’s attention to details, ready smile and great communication skills made my experience better than expected. Therapists, Xiao Xue and Ansaige are very professional. Really appreciate it!

  123. Avatar photo
    Rusty Kim

    Very nice environment and professional therapist. Highly recommended. its convenient, walking distance from mrt.

  124. Avatar photo
    janice kara

    Definitely a good job done here. Place is clean, masseur Jiyu was professional and made me feel less achy while the consultant Jing Han also did not try to hard sell anything to me at the end. Package price was very reasonable as well. Will definitely reccomend Lifespa to others

  125. Avatar photo
    Norvy Caligtan

    Always a great experience at Lifespa Orchard outlet mainly because of my therapist’s professionalism and honesty. Highly recommend Yanni for her dedicated service and positive attitude!

  126. Avatar photo
    E Y Lee

    Skilled therapist, Jolin professional and friendly consultants.
    Been with Life Spa for many years

  127. Avatar photo
    Stella Koh

    Love the surroundings and the staff are very friendly and courteous. A place to relax for massage or facial after a hard day’s work! Love my therapist Rachel who does a great job!! Highly recommended …

  128. Avatar photo
    kun qian

    My go-to spa for a well rounded experience. Be it facial or massage. Good service!

  129. Avatar photo
    sze ping tey

    Clean and posh spa. Polite staff at reception. My Consultant, Vion, does a pretty job in introducing new menus.No hard selling! Therapists are well trained in treatments.

  130. Avatar photo
    Wei Ling Neo

    I always enjoys my facial at Lifespa. Mainly because of Angel and Nico.

  131. Avatar photo
    sheila kong

    Have been visiting lifespa since 2019. A very friendly environment with clean and spacious room. Yanni, one of my favorite masseurs has never failed me since day one. She’s consistently good, they are all very well trained and professional. Highly recommend this place if u want a good massage!

  132. Avatar photo
    Xiuhui Xu

    Had a sandalwood massage. Quite relaxing and comfortable.

  133. Avatar photo
    Vanessa Ong

    I brought my best friend here for my package and it was an overall amazing experience. Both our masseuses Yanni and Xiao Xue were excellent at pinpointing our muscle knots and really listened to what we preferred, adapting the massage to our problem areas. I really enjoyed the service and my Relationship manager Vion has always been very courteous and helpful to me with all my bookings and concerns.

  134. Avatar photo
    Kelvinkoco Ooi

    Royalty treatment with great masseurs .Spacious outlet with great view,5/5

  135. Avatar photo
    AdventureFair

    Facial and massage were alrighr

  136. Avatar photo
    Andrew Valor

    This is our first experience for massage in Singapore. First it is easily accessible through Somerset MRT station. They make u comfortable in lobby and make u fill one form. Throughout, staff is polite and helpful and they speak English. The massuse were good. They do ask u which part do we need to massage more so u dont just follow what they want to do. Overall they had a good service. Although we thought price could have being a little lesser.

  137. Avatar photo
    Wen

    I have a wonderful massage, therapist is patient and skilful. There is a lot of massages you can enjoy which the manager Jan explained any products you need, I definitely will continue with their service here

  138. Avatar photo
    湯懿庭

    Kudos to Manager Jan and Gateway staff for excellent and caring service. Best Spa in town! Highly recommended.

  139. Avatar photo
    Shuling Tan

    very good servic

  140. Avatar photo
    Yi Tian

    Thank you consultant Vion and manager Jan for the service. Would definitely recommend to my friends and family. …

  141. Avatar photo
    Mar Vincent Dequina

    Enjoy coming here for my Spa services. Staff are welcoming, friendly and professional.

  142. Avatar photo
    yukiko seng

    Walked out of Lifespa at Orchard feeling like a new person. One hour of massage by my body therapist, May, woke up my senses and I feel totally recharged!

  143. Avatar photo
    Andy SCO

    Great ambience, clean and hygienic environment. Impressed by their award winning treatments which are very different from regular massage. Would recommend these three therapists Yanni, Irene and May.

    Good service and recommendation by consultant Vion and Manager Jan! +++

  144. Avatar photo
    yu chou goh

    Very friendly and satisfied service. Will recommend more friends over.

  145. Avatar photo
    Lai Heng

    A wonderful oasis to relax after a hard day work. Most importantly, the spa is clean and hygienic.

  146. Avatar photo
    Lee Leona

    Beautiful spa decor, reasonable pricing for quality service. Superb and skillful therapists!

  147. Avatar photo
    Ong Sze Ling

    We were thrilled after trying out the massage at Lifespa Orchard outlet. Readily signed up a package for our whole family.

  148. Avatar photo
    Celine Tan

    The best place for a good massage in Singapore. Friendly and professional therapists, Xiao Zhen will be my priority And my lovely consultant, Vion, who ensures that is no boring moment with her patient and meticulous service.

  149. Avatar photo
    Wai Leng Soh

    My husband and I are regular customers at Lifespa Orchard. Our favourite therapists are Xiao Kang and Xiao Xue. They are very professional and attentive. They understand our needs and apply right pressure at various part of our body. We like the service and will continue to visit Lifespa. Appointment service via WhatsApp is also very efficient.

  150. Avatar photo
    Ana Yad

    Had a pleasant experience from the beginning. Some trouble with getting an appointment as they were fully booked fast especially for the weekend slots. So do have that in mind. We got a 1hr full body swedish massage in the couple’s room which had a wonderful ambience. The only regret was the problematic music player which kept lagging . Our masseuse were Kym and Mary. They checked for the pressure we’re comfortable with and gave a thorough massage aiming at the areas that we had knots on. The sales consultant Jocelyn was very friendly and accommodating to explain the future packages they could offer without being forceful. Tried out this place thanks to Shopback offer. Would recommend it to others especially couples to enjoy a relaxing session together.

  151. Avatar photo
    Huafeng ng

    Good environment.

  152. Avatar photo
    EeTeng Ong

    Highly recommend LifeSpa at Gateway Outlet for their pool of skillful massage and facial therapists! Special Compliments to my favorite body therapist Xiao Zhen, beautician Joanne, and Consultant Jing Han. They have “Wowed” me away by their consistent high level of service standards!

  153. Avatar photo
    Chongbeng Chiew

    Nice relaxing environment, good space and view. The services were professional..!! I had the most relaxing massage here by the Chinese staff (can’t remember her name). Muscles were loose after the treatment.
    Enjoyed my time here… at the end of the session when i came out to the lounge for tea, the sales consultants came and tried to do a bit of hard selling. wasn;t able to enjoy my tea and cookies….hmmm . would give 5 stars if there’s less pressurizing in getting a package.

  154. Avatar photo
    Oriel Koh

    Professional beauticians, friendly sales consultant, comfortable and clean environment. Recommended!

  155. Avatar photo
    Clariz Lim

    Birthday entitlement from UOB Lady Card so i choose to go for massage. Very professional they know your pains and give very good advices that what you need to be taking care of. Abit of selling but good for your body. I see big difference when i top up.

  156. Avatar photo
    Teck You Nyaw

    Excellent massage and friendly staff,

  157. Avatar photo
    apache sin

    A shout out to May, the body therapist at Lifespa Orchard branch assigned to me for my trial massage. I was so impressed with the professional and skillful massage that I decided to sign up a package. Previously, I had a very unpleasant experience at their Carlton branch where the body therapist assigned to me was quite elderly and rude.

  158. Avatar photo
    Hing Woon Choo

    Always a relaxing experience getting a massage at Lifespa Orchard outlet.Expectional service.

  159. Avatar photo
    limeng goh

    Massage by Xiao Kang was fabulous, deeply therapeutic, relaxing. I have had different types of massage by her, all professionally done, hit the problem spots accurately and relax the knots. My favourite is Myofascial Wellness, using ginseng based cream, and applying strokes and accupressure that heals. Consultant Rosie is friendly, attentive and knowledgeable in her recommendations of treatment based on professional assessment. All in all,, a good place to improve health of body and mind.

  160. Avatar photo
    Ritz Za

    Been with Lifespa since 2011 for my facials, massages and other treatments. Throughout the years, the staff there, especially my Consultant, Rozy, have been very friendly and always make sure I am comfortable and at ease before and after every session. I could really rely on the professionalism of my Consultant, Rozy, who always advise me the best form of treatment to suit my needs. She knows her products very well! Prior to the day of my session, she would call or send a reminder message. She knows which therapists are best to serve me. The personal touch and care that I’ve been receiving is the reason I’m still with Lifespa

  161. Avatar photo
    Desiree Leng

    Enjoy thoroughly the massage by the therapist n the friendly consultants in orchard Lifespa

  162. Avatar photo
    William Soh

    I have a trial discounted price $28 for 60mins. Nice environment, clean bed. Massage so so only.

  163. Avatar photo
    远方孤行人 Faraway Solitary Traveller Christony

    Anna is a friendly and professional massage therapist. Great experience.

  164. Avatar photo
    Jazz W

    Counter staff, consultant Nicole and therapist Ansaige are polite and professional. A good place to enjoy a good massage. They do try to sell packages which are suitable for their clients but not too pushy.

  165. Avatar photo
    Ana Yad

    Had a pleasant experience from the beginning. Some trouble with getting an appointment as they were fully booked fast especially for the weekend slots. So do have that in mind. We got a 1hr full body swedish massage in the couple’s room which had a wonderful ambience. The only regret was the problematic music player which kept lagging . Our masseuse were Kym and Mary. They checked for the pressure we’re comfortable with and gave a thorough massage aiming at the areas that we had knots on. The sales consultant Jocelyn was very friendly and accommodating to explain the future packages they could offer without being forceful. Tried out this place thanks to Shopback offer. Would recommend it to others especially couples to enjoy a relaxing session together.

  166. Avatar photo
    Lim Thiam Teng

    My favourite body therapists are Jolin and Ju Lan. We look forward to our monthly massage treatments in this posh spa with beautiful Orchard road view. Highly recommended!

  167. Avatar photo
    Rebecca Neoh

    Place is great, right at the heart of Orchard. Easily accessible from MRT Station and bus stops. Offers a variety of facial and massage packages so options are available and can do both treatments at the same time and place. Easy to get appointments too if you do not have a specific request for therapist/masseur. However, the sales consultants will try to get sales every now and then even though customers have existing few packages with them, so it will be great if they can give customers a break before getting customers to buy packages again.

  168. Avatar photo
    Foo Sze Yin

    Excellent skills, attentive staff, great service! Compliments to Nicole, my consultant, for taking care of my requests and needs over the years.

  169. Avatar photo
    Vicky Kuan

    Love the overall experience.My body therapist May , is personable and professional in her job. Great skills.

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