Review Kfc Novena Square, 238 Thomson Rd, Singapore

Review KFC NOVENA SQUARE - Singapore 238 Thomson Rd

“this outlet has their own pet pigeon for some reason lol” or “Place opened for breakfast. Has 2 self serve kiosks” It is one of the few customer evaluation comments about Kfc Novena Square. Let’s read more of this article on to find out if Kfc Novena Square is quality.

Introduction about Kfc Novena Square

Here are some fundamental details regarding Kfc Novena Square. In terms of Fast food restaurant, it is generally believed that Kfc Novena Squareis one of the best places to choose and trust. It is placed at 238 Thomson Rd, #01-16 Novena Square, Singapore. Whether you are looking for a place or a service related to Fast food restaurant, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 62556372 (+65 62556372)
  • Website:
  • Address: 238 Thomson Rd, #01-16 Novena Square, Singapore
Images of Kfc Novena Square from stock collection and provided by customers

Detailed information of Kfc Novena Square

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Kfc Novena Square.

Monday, Tuesday, Wednesday, Thursday, Friday: 7 AM to 10 PM.

Saturday, Sunday: 8 AM to 10 PM.


Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

4.75 km5 minute6 minute4 minute

How to contact Kfc Novena Square?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Kfc Novena Square via:

Phone number

You can reach Kfc Novena Square at 62556372(+65 62556372). Use the hotline to contact them right away for the quickest help and resolution to your problems.


You can contact Kfc Novena Square via It will react rapidly and assist you with your concerns.


You can directly come to 238 Thomson Rd, #01-16 Novena Square, Singapore if you have any questions or want to try to experience its services.

Kfc Novena Square reviews

Kfc Novena Square is among the best destinations of Fast food restaurant in Singapore, and it merits your consideration.

Is Kfc Novena Square good?

To determine whether Kfc Novena Square is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“I was pleased with the prompt friendly service of staff Sheila at this Novena Branch.The chicken were nice and the staff recommended the satay chicken.”

“Tried Spicy Thai Chicken (Sprinkled With Crispy Lemongrass Rice Crisps). Loved it!”

“This KFC feels more spacious than other outlets such as Bishan Junction 8”

“Love to eat the fried chickens. Curious to try all the new promotions. Yummy.”

“Beats the other "jolly" flying insect hands down. For sure. This branch been here for years. Support.”

“If you love fried chicken and fries you will love ot...try”

“A standard KFC outlet that is well located, clean and has friendly staff”

“Crowded always but staff still maintain their cool.”

It has won many reviews from customers on the website, including 99 feedbacks with an overall score of 4 out of five-star ratings. Out of those, 65% are positive reviews. has provided all the essential information about Kfc Novena Square, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Kfc Novena Square are not good quality, what should you do?

If you have had an unsatisfactory experience in Kfc Novena Square, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Kfc Novena Square, 238 Thomson Rd, Singapore

There is a total 99 reviews

4 / 5




  1. Avatar photo
    Basil Chua

    Zinger burger is always our favourite. But today’s bread was so hard and dry that it was not even for fishes in the pond. Hope it gets better soon.

  2. Avatar photo
    Samsung Galaxy Note 7

    this outlet has their own pet pigeon for some reason lol

  3. Avatar photo
    Brenda Chin

    Good dining experience

  4. Avatar photo
    William Tan

    It’s just kfc but it’s clean!

  5. Avatar photo
    S Tan

    Very slow service.

  6. Avatar photo
    Lee Steven

    Some customers were Noisy but staff didn’t do anything.

  7. Avatar photo
    Juliana Tumanken-Silva

    Variety is not that great these days, portions are very much smaller.

  8. Avatar photo
    Yong Meng Tan

    Visited few times. Crowded but people there usually won’t occupy the seats after their meals. Possibly they are rushing back to work. 🙂
    Service staff are great.

  9. Avatar photo
    HappyTutors LC PL

    love the chicken !

  10. Avatar photo
    Yen Lim

    Need to brush up on waiting time…I won’t say much if it’s super hot n out from pan but it’s not….sad

  11. Avatar photo
    TriH2r Malis

    Clean and fast service

  12. Avatar photo

    Friendly staffs. Clean outlet. Expect longer waiting time during lunch time.

  13. Avatar photo

    Food is always amazing here.

  14. Avatar photo
    Josh Lim

    I love kfc breakfast. Can have both Asian and western food at the same time. Now they have buddy meal where you can have the porridge and the waffle meal with 2 hash brown and 2 drinks. Do note that even though the pic showed the waffle with chicken, you can choose the other one which is waffle with bacon and mushroom.

  15. Avatar photo
    aw SAIKIT


  16. Avatar photo
    Nicholas Ng

    KFConsole hype

  17. Avatar photo

    Nice place but difficulty in finding seats during rush hours.

  18. Avatar photo
    Clarence Chua

    Always slow in their service for this outlet

  19. Avatar photo
    Boon Pah Lee

    Went for breakfast.

  20. Avatar photo
    Ricardo Ricafort Jr II

    If you love fried chicken and fries you will love ot…try

  21. Avatar photo
    Adrian G. Ababa

    Had breakfast there. Place was OK except the tables were not cleaned regularly.

  22. Avatar photo
    ChaoTar RaMen

    Ideal joint for CNY meal..

  23. Avatar photo
    Vivian Foo

    Tried the satay crunch box. It came with two pieces of chicken, two chicken tenders, a regular whipped potato and regular fries. The satay crunch was pretty disappointing, both the chicken and sauce were lacklustre. The sauce was watery, chicken was crispy but bland. Chicken tenders were not bad, pretty juicy and flavourful. Just go for the original chicken in future. Service was a bit slow.

  24. Avatar photo
    Gerard Lim

    Porridge was tasty, with very crispy you tiao. Pancakes are hard.

  25. Avatar photo

    bad customer service with no flexibility and patience

  26. Avatar photo
    Joshua Tan

    It’s KFC!!!

  27. Avatar photo
    Lim Teik Kai

    Fried chicken … KFC is still the best

  28. Avatar photo
    Justin Goh

    A special thank you to uncle Kuan and an Indian lady I think her name is shelia. Very patience towards us as we were a group of indecisive people. They kept explaining to us what does each buddy meal consist of. Thanks to them we got fed!!

  29. Avatar photo
    Jaslyn Lau

    One day in Aug 2020, I wanted to get their frozen yoghurt but it was not ready unfortunately. I ordered through the machine and they gave me a cash refund. I ended up buying just a shrooms burger. It is tasty and hot, freshly prepared so it was nice. I waited around 10mins for my burger.

    Visited for breakfast on 8 Sep 2020. Food waiting time is around 10mins. Nice and freshly prepared. The kiosk was not working due to internet issue so I ordered at the counter.

  30. Avatar photo
    Gaston Teo

    Great place for fried chicken!

  31. Avatar photo
    Sean Liew

    Doesnt provide straws for cold drink. I have sensitive teeth.

  32. Avatar photo
    Celine Tan

    service is good

  33. Avatar photo
    Michael Lim

    Excellent chicken and was good fast food

  34. Avatar photo
    Zahari Nawi

    KFC Breakfast hot and nice.

  35. Avatar photo
    Bao Huynh

    Pretty run down at this store. Just need to look at the basin and you can see the dirt and grime. There was a pigeon walking about the dining area. Need to put an active staff in this area ensure area is clean.

  36. Avatar photo
    Xiu Ling Lim

    This outlet usually has long queues and takes a while before your turn. The store area is slightly small and can be a little bit of a squeeze when it is fully packed. Food is okay.

  37. Avatar photo
    Rami Reddy


  38. Avatar photo
    Iskandar Shahril อีสกันดา ชาริล

    Convenient and easy food.

  39. Avatar photo
    Ethan P

    A standard KFC outlet that is well located, clean and has friendly staff

  40. Avatar photo
    Vivian Foo

    Tried the satay crunch box. It came with two pieces of chicken, two chicken tenders, a regular whipped potato and regular fries. The satay crunch was pretty disappointing, both the chicken and sauce were lacklustre. The sauce was watery, chicken was crispy but bland. Chicken tenders were not bad, pretty juicy and flavourful. Just go for the original chicken in future. Service was a bit slow.

  41. Avatar photo
    Black Rose Davi

    Same taste but realise there is no straw for the drinks.
    Keep it up as we save the planet.

  42. Avatar photo
    guillaume poulet

    I had chicken. It was good

  43. Avatar photo

    Everything was good

  44. Avatar photo
    Jasmine Adams

    The large combos are good value for money.
    Chicken pieces have a good crunch and moist tasty flesh inside.
    Even after so many years, this is one fast food chain that is still chugging along because of its consistent standards
    Prices keep inching up though , and now we just only have the chicken without the sides because they are disproportionately more expensive

  45. Avatar photo
    Doris Tan SH

    Food fresh

  46. Avatar photo
    Ayim Bigpapa


  47. Avatar photo
    Jaidev Sehgal

    Good place to sit and relax with friends

  48. Avatar photo
    elthiyat ali banks

    Got attitude problem the chinese fat girl cashier. Ask for receipt become dumb . could u smile abit?? U working at the counter

  49. Avatar photo
    Danny Cheong

    This KFC is normally quite crowded and the food is the same as other KFC.

  50. Avatar photo
    Ryu Kato

    Naaaasty attitude your staff has.

    Breakfast otherwise good.

  51. Avatar photo
    Streetshop Sgp

    Had the Bucket Rice. Great friendly staffs

  52. Avatar photo
    Shah Johar


  53. Avatar photo
    Joshua Wong

    Lovely chicken as always

  54. Avatar photo
    Kaint Lee

    Affordable and clean place

  55. Avatar photo
    H2 O

    Typical KFC fried chicken! Conveniently located for neighborhood Hartland malls with connections to MRT station and bus interchange. Plenty of choices like aroma coffee pastries and teas in addition to the classic fried chicken. Free wifi. Fast delivery. Freshly prepared healthy ingredients with tender loving caring skillful cooking and professional warm services. Friendly fast attentive cosy comfy welcoming ambience for romantic intimates groups students tourists Expats locals visitors and families.

  56. Avatar photo
    Sohel Tube

    very fast service, got food within 4mins

  57. Avatar photo
    SeraFina Young

    This is at Novena Square. I had the breakfast menu which consisted of their chicken congee. However, I found their congee not well-cooked as it was still ‘ricey’ instead of the soft gooey texture. Apparently, they had not cooked the congee earlier. Thus, it was not ready for serving. Then, they should have cooked it properly before packing it.
    Also, I found their cleaning staff quite idle, just standing around when there was a long trail of spilt milk coffee or Milo right in front of him!He saw me trying to avoid the trail of liquid, yet gave me a quizzical look. He only reluctantly mopped it up when I told him to!!
    Are they waiting for a diner to slip and fall? What’s wrong with KFC cleaning staff? Not alert and proactive at all. The cleaning staff at Parkway Parade KFC is another one. She would deliberately mop the floor with a dripping wet and SMELLY mop when diners are eating, not before they start operation??Diners had slipped and fallen because of her irresponsible action.
    **Operation Managers: Take note to use a new mop every 2 to 3 months for hygiene reasons and mopping should be done before opening hours and when there’s a spillage!! Not when diners are having their KFC breakfast! Please exercise common sense here!!

  58. Avatar photo

    Beats the other “jolly” flying insect hands down. For sure. This branch been here for years. Support.

  59. Avatar photo

    Burger buns, nuggets, fries/wedges all dry and tasted worse than those selling in supermarkets and breadtalk.. the only thing acceptable in kfc is really just the chicken.. i think I’ll never crave for kfc from now on lol

  60. Avatar photo
    Wingthong Wan

    Cereal chicken not bad

  61. Avatar photo
    Xueyang Pang

    This KFC feels more spacious than other outlets such as Bishan Junction 8

  62. Avatar photo
    Martin Lee

    Just an alright kfc sometimes the service isn’t friendly, chicken not bad as always
    They need to improve their service

  63. Avatar photo
    Sabapathy Tirupathi Ramana

    The best

  64. Avatar photo
    Dearon Anderson

    Got my order wrong but immediately replaced my order. The male service crew was polite and helpful.

  65. Avatar photo
    Jonathan Ng

    Crowded always but staff still maintain their cool.

  66. Avatar photo
    Salim Saparudin

    Nearest fast food

  67. Avatar photo

    Tried Spicy Thai Chicken (Sprinkled With Crispy Lemongrass Rice Crisps).
    Loved it!

  68. Avatar photo
    See Ming Jie

    Fast food that is standard across the island. Nothing special here.

  69. Avatar photo
    Chin Yong

    Any typical KFC restaurant you would find anywhere.

  70. Avatar photo
    Nick Koh

    Place opened for breakfast. Has 2 self serve kiosks

  71. Avatar photo
    Alisha Africa

    Ordered today and disappointed with the service.staff should check the orders and customers request(if any)before handing over it to the rider.

  72. Avatar photo
    Daniel Lim

    Great customer recovery. Bought takeaway for my family on 8/10/22 but realized they made a bit of mistake with the order when I got home. Called KFC Novena Square, and my call was picked up promptly by Sheila. She checked and apologized on behalf of the team for the error, and offered a replacement on my next visit as they were extremely busy that day and couldn’t spare a dispatch. On 15/10/22, I went to collect my replacement meal. Coincidentally, Sheila and Uncle Kwan attended to me. Overall, it was a pleasant customer recovery experience.

  73. Avatar photo
    Dave Foss

    Poor service and no straws! The idea is to switch to paper staws as they are more environmentally friendly. But instead you just offer no straws because paper straws are more expensive than plastic one’s right? Good cost saving for you but not convenient for your customers.

  74. Avatar photo
    Sit Meng Chue

    The couple of times i visited last month…the chicken, coleslaw n fries were very fresh.

  75. Avatar photo
    Krishnan Rajendran

    The food was good. Was very crowded and took 20 mins for food to be prepared.

  76. Avatar photo
    Fadhly Merlan

    Alot of people here and there.. More on patient from TTSH…

  77. Avatar photo
    jacky neo

    Finger licking good

  78. Avatar photo
    Ann Tay

    Well located KFC outlet.

  79. Avatar photo
    Thin Zar

    I went to KFC Novena branch today . Actually just now at 0950 hrs 30/10/2020 . We wanted to order fried chicken but the sales person said the fried chicken has run out already and only the burger has left . We understand that it was closing time already and not much has left already so me and my friend decided not to buy and leave the shop . But the same person called us back and gave away the last pieces of the two burger for free of charge . I feel so touched and this was not because of FOC burger since I can buy myself also but because of the kindness of the sales person. Also not wasting the food . I really hope she/he gets good appraisal from the management team . Not only KFC but the world needs kind people like him/her . I did not get the name of the person . But from my view, she seems like an Indian tomboy, has short-haired like a boy ( I am so sorry since I was not wearing my glasses and did not get the name but I really want to thank for the person ) .

  80. Avatar photo
    Charles Lestari

    Finger licking good

  81. Avatar photo
    jamaliah ahmad

    Love to eat the fried chickens. Curious to try all the new promotions. Yummy.

  82. Avatar photo
    Jerry Liew

    No crowd in the morning. Fast service. Sparse customers at tables. I like the porridge but portion is meagre and expensive. I got a porridge meal with tea at $3.90.

  83. Avatar photo
    Lo Chuan Yew Albert

    Want to have a fried chicken or a pockett bandito.
    Then come to KFC to have it, or you may choose other KFC food( for example the zinger burger or the shrooms burger and the drinks).

  84. Avatar photo
    Lin Marcus

    Service is relatively slow

  85. Avatar photo
    Jin Jie

    Small branch with limited seats. Fries are exceptionally crispy from this branch. Cleanliness can be improved, but the staff looks like they are trying their best. I frequent this branch during lunch, and it is always difficult to find a seat. Service is fast and efficient even during peak hour – about 5 to 10 minutes waiting time. The meal is always freshly prepared due to the high traffic.

  86. Avatar photo

    Very slow staff
    Always out of grilled chicken

  87. Avatar photo
    Choon Yong Goh

    Always crowded at lunch between 12-2pm

  88. Avatar photo
    Terry Teo

    One of the place to go for fried chicken.

  89. Avatar photo
    Paul Vargas

    Love the gravy

  90. Avatar photo
    Luoyang Qian


  91. Avatar photo

    Not crowded.. Download KFC app to enjoy some promo items…

  92. Avatar photo
    Tubak Keong

    Service is quite slow

  93. Avatar photo

    not bad

  94. Avatar photo
    Lin Lin

    Ah. How far KFC has fallen. Chicken are not quite warm, they are pretty small and dry.

    They are not even comparable to the other chicken chains. Even the hawker center western food can do a better job.

    Even the super market frozen fried chicken is better with the air fryer.

    They encouraged us to use the website to order but it hung and was super buggy.

    Staff here is decent I think. Minimal contact. 1 extra star for them.

    Avoid KFC. So many years but you decided to cut cost and lose.

  95. Avatar photo
    Susy George

    I was pleased with the prompt friendly service of staff Sheila at this Novena Branch.The chicken were nice and the staff recommended the satay chicken.

  96. Avatar photo
    Lim Simon

    my all time fav fast food.

  97. Avatar photo
    john kyrios

    The breakfast set is disappointing

  98. Avatar photo
    Ng Cher Hwa

    Always have good experience at KFC but this visit was disastrous. Had a Zinger box and the 1 piece chicken wasn’t cooked inside! ‍️First time I experience this at KFC. Hope it is the last and I felt sick now …

  99. Avatar photo
    Toni Dariyah Goh

    A variety chickendi menu for all – kids, young, elderly, oldee, grandparents – for take away only – – – – –

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