“Childhood family restaurant! Back to enjoy a nice dinner. The western menu still relatively the same and taste delicious.” or “Average service as waiters got our orders wrong but the food was amazing as always.” It is one of the few customer evaluation comments about Jack’s Place. Let’s read more of this article on Thecityvisitor.com to find out if Jack’s Place is quality.
Introduction about Jack's Place
Here are some fundamental details regarding Jack's Place. In terms of Western restaurant, it is generally believed that Jack's Placeis one of the best places to choose and trust. It is placed at 333 Boon Lay Way, #2A-01 SAFRA Jurong Club, Singapore. Whether you are looking for a place or a service related to Western restaurant, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.
Background Info
- Phone: 67959226 (+65 67959226)
- Website: https://www.jacksplace.com.sg/
- Address: 333 Boon Lay Way, #2A-01 SAFRA Jurong Club, Singapore
Detailed information of Jack's Place
Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.
In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.
Operating hours
The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.
Here are the operating hours of Jack's Place.
Monday, Tuesday, Wednesday, Thursday, Sunday: 11 AM to 10 PM.
Friday, Saturday: 11 AM to 10:30 PM.
Distance
Please check the information below to find out the distance and travel time from the center of Singapore to your destination.
Distance | Taxi | Bus | Metro |
---|---|---|---|
11.02 km | 11 minute | 13 minute | 9 minute |
How to contact Jack's Place?
If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Jack's Place via:
Phone number
You can reach Jack's Place at 67959226(+65 67959226). Use the hotline to contact them right away for the quickest help and resolution to your problems.
Website
You can contact Jack's Place via https://www.jacksplace.com.sg/. It will react rapidly and assist you with your concerns.
Address
You can directly come to 333 Boon Lay Way, #2A-01 SAFRA Jurong Club, Singapore if you have any questions or want to try to experience its services.
Jack's Place reviews
Jack's Place is among the best destinations of Western restaurant in Singapore, and it merits your consideration.
Is Jack's Place good?
To determine whether Jack's Place is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:
“The ambience in the restaurant is pretty retro and chill. Nice place to dine on a weekend evening. Food is good and tasty. Parking is hard to find due to number of cars.”
“Average service as waiters got our orders wrong but the food was amazing as always.”
“Their offers are pretty good. Love their potato with sour cream, chives and bacon bits. Pro tip, you can ask for seconds.”
“Book in advance to minimise waiting time. Food was good although the place was slightly understaffed. Will recommend this outlet if you're a safra member.”
“Superb dining experience as usual. Love the food, pipping hot... A happy dinner celebrating her birthday.. Thanks Jack's place staff”
“Reasonable price western food and comfortable environment. Will go back there again.”
“Celebrate Christmas here, the meal is delicious, the ambient is nice, the service is good.. Overall satisfied ”
“This is a great place for the family and couple. Great service and the good was wonderful”
It has won many reviews from customers on the website, including 207 feedbacks with an overall score of 4 out of five-star ratings. Out of those, 65% are positive reviews.
Thecityvisitor.com has provided all the essential information about Jack's Place, including address, operating hours, phone number, and feedback from customers.
If you feel services provided by Jack's Place are not good quality, what should you do?
If you have had an unsatisfactory experience in Jack's Place, you can leave a comment below and share your experience.
Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.
Good the steak is ok very feelings and worth it and good service
Food is decent. Sometimes abit under staffed hence service could be better.
Medium rare steak was overcooked.
The strip loin steak tasted better than the one at Westgate branch
Came on weekday evening.
No queue. But most table are under reserve.
Service ok. Pro-active but not flexible.
Food Nice. However their bake potato no longer the same I use to taste before.
Garlic bread soggy — 🫤
Will recommend to make reservation prior to it.
I would have given 5 stars, but someone was shot and bled everywhere so only 3 stars then
Came on weekday evening.
No queue. But most table are under reserve.
Service ok. Pro-active but not flexible.
Food Nice. However their bake potato no longer the same I use to taste before.
Garlic bread soggy — 🫤
Will recommend to make reservation prior to it.
Nice food at reasonable prices.
Nice cosy place if you like sizzling hot food. Also try the healthier choice food, and it’s nice and value for money.
Food very slow.
Air condition was spoilt on the day that we visited. Don’t have to worry about getting a seat during meal times. The food is so so.
30 over years of fine steak….if can Find A better place in with better cheaper steak than jacks,…please post than….
Nice place
I had a great time at Jack’s Place (Jurong Safra) being served pleasantly by Wai Heng who made my fiance and me very happy with her service and attentiveness. She also helped me freshen up my potato with the signature sour cream and bacon bits. Somebody, give Wai Heng a pay raise and promotion please!
Cody. Good food. But the mushroom lobster cannot taste the lobster. Mushroom favor overtook the lobster.
went during a Monday rainy evening as trying to avoid the crowds. food is good. service is fine . was lucky as they were having half price promotion on combo grill . two adult with three children. enjoyed. bill is about 90 dollar. without promo should be around 130
Value for money during happy hour
There is a lot of add in and option which made the price higher. The food is getting worse than before.
Want to especially praise Mr Singh for excellent service (courteous, polite and helpful). Extremely well mannered. Incredible. A model waiter.
Love the oysters, abit pricey. Steaks are pretty good.
Nice food, quiet ambience.
Food and environment count ! Services are good! Overall could be better!
食物与环境算!服务都不错! 整体上可以更好!
Nice atmosphere and quality food
Good wine
Food is nice. Friendly waitress..
The western food is quite nice and peices reasonable.
Tase different as before but still is a nice place if you go for steaks
One of the best of Jack’s place we have visited. Friendly waiter and waitress. The food is great – Jack’s place standard maintained.
Service was quite good even though short handed. Food is just normal and average.
Ordered the Christmas platter and can feed 3 person.
Nice steak
My ever favorite place for family birthday celebration and decent beefsteak. Value for money.
Quiet place, not crowded during weekday lunches, good for catch up
Usual nice Western food, prices r more than norm but is due to restaurant std. Occasional visits r ok, more due to cost than the food taste.
Nice steak. Nice service.
One of the better Jack’s Place restaurant.
•A comfortable environment
•Less crowd …
Perfect steak. A bit too small for the price
Overall good service. However order mix grill portion seem a bit small
Often visit this restaurant at least twice a year.
The steak and other hot meals are not fantastic but acceptable as they serve hot.
Pricing is mid-range so not to over expectations.
A casual dining restaurant with reasonable pricing. The steak is good and comes with seasonal promotion most of the time. One may top up to a set to make it a complete meal. And there’s a wide range of different types of coffee that you can upgrade, which I personally love the mocha.
The lunch set meal comes with a soup with a garlic bread, a main, a dessert and a cup of coffee/tea, which can all be upgraded at a small cost. Lately there’s also a one for one promotion during weekdays lunch.
With the membership sign up, you may redeemed points which is converted to cash rewards, plus other benefits, such as birthday e-voucher.
I thought the food taste is good but turn out even the coffee shop western better taste then this . SAFRA jurong outlet out of my list. …
Our usual place for clients. Convenient to park our car
Food was phenomenal and service was good.
Well the last order failed to attend as ordered. Quite late in serving, required to remind the waiters. But overall the service and food served was good.
Not bad
Always a place for delicious meal with family.
The steak here is decent and the place is quiet and nice.
Family style restaurant
Childhood family restaurant! Back to enjoy a nice dinner. The western menu still relatively the same and taste delicious.
Nice environment to din in.
Love the Jacks Place food, I always gi to the Nex outlet, very good service
Good food, nice ambience
Great premium steaks albeit at a premium price. More than sgd 100 after taxes for 2 steaks & drinks. Go for the food not the ambience
Nothing special
Always come here for their steak. Very tender and chewy.
Over priced. Not good meat
Not bad steak was pretty well done ️
Good place with good food. They should give the drinks before food come
Helpful waiterest
Celebrate family birthday here. Use GE voucher for Safra Jurong West branch. Average customer service as no smiles but service is prompt and businesslike. Food presentation can be improved as it can be better than Collins.
One of my favourite dinning place
Reasonable pricing set lunch.
Nice food, not pack on weekdays.
Average service as waiters got our orders wrong but the food was amazing as always.
Loved the ambience, great for children. Food is cooked well. Overall one of the best steak restaurants!
The food is nice and worth it during the 1 for 1 promotion..
The ambience of the restaurant is great. Waiters are patient, helpful and polite. The steak might be slightly expensive but definitely worth it.
This is a great place for the family and couple. Great service and the good was wonderful
The staff are quite responsive friendly when we give feedback.
Food is okay, crowded during meal time.
Service is average, especially the Manager who is on duty on 4 Feb 2023, lunch. Manager service is below averge.
Aircon is v cold here, so take note.
Online ordering is unavail, frustrating.
Nice place for lunch with colleagues or gatherings
Good food
Food is great
The food is really good, and we eat on Monday, there are not so many people, I feel very comfortable, that is, we leave when we are full, haha…
食物真心不错,而且我们星期一吃,不是特别多人,感觉挺舒服的,就是我们吃饱就走,哈哈……
Friendly staff n good service
Decent western meals and standard Jack’s Place quality here. Located on ground floor within Safra Jurong, place is nice for a quiet meal of steak, chips or pasta.
Slow in service during lunch time.
Superb dining experience as usual. Love the food, pipping hot… A happy dinner celebrating her birthday.. Thanks Jack’s place staff
Almost two years since we last visited this place Service has dropped. Staff were rather unfriendly. Took super long time for the drinks (peach cooler, lychee cooler, longan coolers etc) to be served. Doesn’t make sense for simple drinks to take so long to be served. When it came, the peach cooler was very sweet. The aglio Olio was super super tough. Thankfully, the staff offered to do a replacement upon feedback.
Had lunch@Safra Jurong branch.
Ordered the set lunch of beef combo which came with soup, dessert drinks. Worthy of its cost..
fair price quality and friendly service
Celebrate Christmas here, the meal is delicious, the ambient is nice, the service is good.. Overall satisfied 😀
Understaff. Food is very good
Enjoyed it absolutely.
The red meat plate are good for affordable price. The entries and the desserts so so (rather close to company’ cantine than French basic pâtisseries from street’ corner). For entries and desserts, rather feel like eating ibis budget hotel than novotel for those who know. Mains really worse it however. So overall as it is cheap it’s OK for quick lunch or dinner.
Quiet and nice food.
Decent dining experience. Courteous staff. Wouldn’t mind coming in with family for a simple western meal if around the area, although wouldn’t be going there specially.
The beef cuts are of decent quality.
Good ambience & good food that’s reasonably priced. Excellent service too!
nice set lunch with affordable pricing
A family orientated restaurant which many older generation locals visit since young.
Haven’t experienced such splendid service in a long while! Thank you Wai Heng for your warmth and genuineness! Escargots, striploin steak with baked potato and signature condiments were also super yummy!
Cosy but not so attentive staff…
Food is fine but waiting time is quite long even if there is no crowd. Need to improve on this.
Very nice and pleasant environment restaurant to celebrate any OCCASION something like Birthday, promotion, Father’s Day, Mother’s Day …..etc
Not too crowded. One item delivered wrongly but no fuss to get correct order.
Foods is below average. Hard to eat.
Clean and quiet. Serves good value set lunch.
Food is ok. Prefer the outlet at West Coast (permanently closed) where staff were friendly and the food was better. The water melon juice was diluted. Maybe too much ice. Will try other outlet next time.
Got Christmas gift, nice food, good serve
Food is served quite quickly. Good service.
Hi, I would like to commend the jack’s place team at Jurong safra outlet for an excellent service provided during my dine. You really have a very impressive team of staff. We found a hair in one of our course meal – aglio olio ordered by my friend. whilst i ordered the chicken cutlet. But the team compensated with both our meals as they saw that there was a piece of chicken cutlet in the aglio olio. Thanks team for making our dining experience here an awesome one. Will definitely recommend coming here.
Decent place.
Food was quite okay, or Jack’s Place standard have dropped?
The service staffs are usually missing and not easy to get their attention.
Especially so as we were there during non-peak hours.
There were only 3 tables with customers when we were there.
Need much improvement on service.
One for One Value for Money
Good food and reasonable price
Had Barramundi with Otah & curry sauce under national dy promotion. Fish is fresh and juicy but pity the otah wasnt much thinner then in menu. It comes in set meal if you are willing to top up $6.80 to get a soup and dessert.
Family friendly restaurant, which serve affordable steaks.
Professional service by the staff.
Cozy
Quiet place, nice food
Dine at Jack’s Place regularly with my fave outlet at Jurong SAFRA. Usually not overly crowded during weekend dinner time. Food quality is usually up to standard at all outlets.
Not as good. Miss the old Jack’s place
Great food, great service. My fav steak place.
Reasonable price western food and comfortable environment. Will go back there again.
Quite ex
Jacks Place used to be a great Steak Restaurant in the 90’s..till some time in 2000’s.(Their outlet in Killiney Rd was very good).Then they stopped serving Pork products in their dishes..& Fillet Mignon Sizzler steak which had Crispy Bacon on it was revamped wth other items. Further..their service attention to customers had waned also..& Red Wine was served chilled..thus ruining its taste. Lastly like most Western food outlets in Singapore they hardly have any hot vegetarian main dish offerings.. unlike in North America etc (where there are atleast 5-6 items to choose). Overall an average Restaurant wth 5 star prices.
Jacks Place always delight me with the rustic nostalgic western ambience.
Nice and affordable place for a western meal. The ambience is nice and cozy.
Very poor service, chicken was not cooked
A set meal of Grilled Barramundi with Hollandaise Sauce, Cream of Shiitake Mushroom and Mango Mousse Sliced Cake with Earl Grey Tea fills the hungry belly
If you’re a small eater, please bring your family to savor the delicious western meal.
Nice good food but not enough ppl to serve, long waiting time to clear table and serve desserts despite multiple reminders… will go another branch not Safra Jurong
Nice place. Food is tasty. Staff could be more attentive
Nice place
Nice place to lunch
My friends mother works there i go there to leave good reviews
Nice ambience. Staff was very professional and polite.
In terms of taste, it doesn’t do justice to the pricing. Ambience is good.
Steak like stiff only…
Food quality was acceptable, but the prices were a bit too high for it. Atmosphere and such is just ok. Experience with the service staff was very bad however. I had ordered food did not indicate that it contained egg, something I’m allergic to. Upon receiving the order I realised it contained egg and asked to change the order, and even offered for pay for a new one if necessary. But the staff refused to give me a new portion, claiming I should have stated beforehand I had allergies. I replied that I would have made it known if the food had any possible indication that it might contain egg, but he didn’t not want to listen to reason. In the end I ordered something else, but had to argue to not be charged for the portion I did not eat and had returned. Had considered leaving a lower review but the other staff were polite enough that I feel it would an unfair representation for them.
Lunch menu was decent but food was poor
They served super duper tender delicious Beef Stew
It’s ok. Edible. Place is clean. Nostalgic 90s resto vibe.
Great lunch and service
nice environment
Good steak, pretty good value for money, good service.
Trainee usually no clue of anything. Head waiter only can answer question but don’t expect they know their wine. Basic mass crowd and cheap commercial stuff used. Lobster bisque turned into corn flour once left there for 15 minutes.
Cost 59 dollars for dinner set ala carte. For jacks place not worth it.
Nice food and ambience!
They changed their menu. Beef quality seems to drop. Latte was diluted. Service level needs to improve.
Twice i visited and they put me in one of the corner seat and forget about me. When you raised your hand, the waiters and waitresses just never seems to notice you. Pretty sad.
Standard jacks place. Go there cos safra member has discount.
Reasonably priced family restaurant with western and local food. Good variety and set meals are value for money. Steak and baked potato is their regular favourites. Grill baramundi in the flavours of the sea is a good seasonal option. New staff Stephy is attentive. Other new service staff does well too.
Food was great
Always hearty meals here at the good ol’ Jack’s Place! Even kid’s meals are pretty full sized! The familiar western selections, and that potato with skin topped with a heapful of sour cream, bacon bits and spring onions! We were there to celebrate the boys birthday and service was impeccable, constantly checking if everything was fine!
Great food. Lovely ambience
Nice place with friendly staff .
Western food steak and salad also local flavor western food price average $20 depending what you order
Food is okay, crowded during meal time.
Service is average, especially the Manager who is on duty on 4 Feb 2023, lunch. Manager service is below averge.
Aircon is v cold here, so take note.
Online ordering is unavail, frustrating.
Really disappointed in their red velvet cake. 3 years ago, we ordered a full 500g red velvet cake and we were served a majestic 3 layered red velvet masterpiece. This time we ordered a whole 500g red velvet again but it was 2 layer of red and 1 layer of cream, and the whole red velvet was covered with coconut shavings, horrible try at a new recipe.
Aside from the unfortunate red velvet incident, service and food quality still remains as great! We enjoyed ourselves.
The steak is so so, ask for medium ended well done steak.
Nice food and ambience @ safra jurong
Great service by a young female staff! would reccomend
steak are affordable and the doneness is just right
Food was average. Service is slow, but servers were friendly and helpful. Managed to change the potato to more salad.
Good food ,nice service and environment friendly.
They have 1 for 1 from 2pm to 5pm.
Book in advance to minimise waiting time. Food was good although the place was slightly understaffed. Will recommend this outlet if you’re a safra member.
The food delicious and yummy
Always love a Sunday dinner at this neighbourhood steakhouse service is hit & miss depending on who’s serving you (I had a pleasant experience this visit, less the last). Most importantly food is good, so I’ll be back! …
Curly fries was over salty. Mixed lamb n fish presentation was lacklustre, piece of fish was small, overall taste still alright. Beef stew and rice tasted nice. Overall good enough for a quick business lunch.
The appetiser is a bit too much for 1 person, maybe they try to match the amount food to the price.. but I rather they reduce the price instead. The main course is alright but the rareness scale is a bit off to the rare side.
Childhood family restaurant! Back to enjoy a nice dinner. The western menu still relatively the same and taste delicious.
Quiet dining experience. Food was served quickly, however the drinks did not come with straws and have to request to be given.
Love the crews there making the food to another level
Nice place not many ppl
perfect
The location and environment are elegant, western food and hot and cold drinks, so you will never forget, the receptionist is very polite and warm, and will go back to dinner next month.
地点与环境优雅,西餐与冷热饮料,令你留连忘返,招待员很有礼貌和热情接待,下个月会再回去用餐。
Decent food, friendly staff
Nice ambience. Food is average. Ordered breaded fish and chips, and the grilled chicken set. Fish is not fresh, the pineapple that comes with the chicken tasted spoilt. If you are looking at value for money, come during lunch for the set lunch menu. Service was ok.
Good place for business lunch time
Their offers are pretty good.
Love their potato with sour cream, chives and bacon bits. Pro tip, you can ask for seconds.
Good food
Nice Western food
So far so good, my first time visiting them.
Well a variety of delicacies to feast here. Though one may find it pretty expensive compared to other eateries, its worth the price one pays as the dishes are tasty and delightful. Its worth every penny spent. Friendly staff and a cosy atmosphere dwells in the dining area.
Nice places.
Disappointing, large queues and waiting times. Restaurant was busy with people wanting to redeem vouchers, end of the redemption period worst time to go. Service okay, wait very average…
Wide variety of steak choices. I personally like the classic striploin with mushroom sauce.
Great ambience, very rustic furniture and generally a good place to chill. Though location wise would require a walk from noon lay MRT.
Overall a nice place for a family meal with a wide selection of dishes. The chocolate brownie was great but might be a bit too sweet. Had the slipper lobster aglio olio, the aglio olio was spicy and taste good but the lobster (crayfish) was tasteless and dry. Waiter wasn’t rude per se but is listless and unenthusiastic.
Taste is average. Service is okay. If not for the lunch menu, then not worth it.
Nice food and atmospheres is cool
Nice and cosy. Casual western fare. Value set lunches
This is my new favourite Jack’s Place restaurant. The steak is cooked perfectly well and the service is great! I really like the atmosphere too. Celebrated a family member’s birthday here and we all had a good time. Will be back!
Quiet place serving decent western food at affordable price. Attentive staffs.
Too crowded and under staffed
Great ambience with festive decorations. Food is awesome!
We usually come on weekday afternoons and the lunch deals are pretty good. Recently we had to have a late dinner. I checked the website which stated it closed at 10.30pm that day, last order 30 mins before closing – hence, that should be 10pm last order, right? We arrived at 9pm and were told that the time for their last order had passed. I said that’s not what the website said. They said “Yeah, we feedback to the HQ to change the info on the website but they say cannot be changed.” I thought if that was true, HQ was being very inflexible indeed. In any case, be warned, netizens!
Warm and friendly restaurant.
chicken chop no good
Sub par food for premium prices , would rather go to Astons
Maybe because they were understaffed… I went there to dine for mother’s day dinner with my mother. I reserved a table but they didn’t seem to have my name on the reservation list? All the waiters were too busy to be flagged down. Clearing of plates was done when they happened to walk past the table, just the arm stretched in, take the plates and walk off. No asking ” Is it okay if I clear the table”. Had 2 items the waiters forgot to bring to us… which took a while for us to get them because the waiters were so hard to flag. In the end, we got some good service from the assistant manager.
The ambience in the restaurant is pretty retro and chill. Nice place to dine on a weekend evening. Food is good and tasty. Parking is hard to find due to number of cars.
Good service and excellent quality foods
Food was average. 4 of us had their steaks..all i have to say is you better have sharks teeth n jaw to chew that meat. Felt like i was fighting the animal while eating it. Even toigh meat can be prepared to be relatively soft. Simoly tgrowing a piece of meat on the frying pan does not make it a steak.. Just my oppinion. Service and ambionce was nice though.
It is quiet.
Nice steak place. Baked potato is our favorite. Friendly service staff.
Very disappointed with the quality of food. Under staff too, never serve our drinks after finished our soup, have to go counter and asked for it. we are regular customers more than 20 years, JP causeway point, yishun safra, amk branch, this safra juring is the worst among all in terms of food and service.
Impeccable service. Good steak!
So so food.
Classic jack
My favourite place for grilled chicken with mushroom sauce.
I was disappointed with the quality served at Jurong Safra branch. Only 3 service crews on that day, beside the slow service, the food quality was bad, steak was tough, lobster was over cooked and not fresh.
These 2 stars was given for the 3 service crews as they are trying their best to serve everyone.
I have pics to contribute as I really have no mood by the time food we’re served
Cosy n Serene…but during this Covid period it’s just probably so…
Had the T bone set for 2.. the waiting time was definitely not 30min as stated. It took close to an hr for the meat to be served. Sides were generous and we were honestly already full from them while waiting for the main.
Sides (potatoes & macncheese) were great but the T bone was extremely tough and not tasty at all..
Come to eat at this restaurant often. was very excited to come everytime .But today, I feel uncomfortable with the food at all. Because I ordered a steak
Choose the doneness as medium well But the food I received the first time was under like medium rare. The staff was willing to cook for me again for the second time. The results was medium rare again And then we told the staff to change it for the 3rd time. They gave me a over well done as so hard and tough I couldn’t eat it, so I only ate potatoes and vegetables. Please improve every dish to the standard. Thank you.
I went there in Valentine and ordered their Valentine special. The food is good and the portion is big for the price. Its worth it. But it a little bit crowded and the service is alittle slow, I think is due to the valentine day.
I waited for 15min before I get a table even through I booked a week earlier.
First visit as I have some voucher to clear. Very pleasant experience. Ordered mixed grill and combo lamb chop and fish fillet. We enjoyed very much. Nice ambience. Service is good. Staff are friendly. Mushroom soup a little blend. Baked potato is really nice with the 3 toppings. Most Glad is the cashier help us save money by showing how to use Shopback boost. I am not aware of such good deal out there. Thanks a lot! Surely will come back.
nice environment, good service but food is fairly good
Need to improve the customer service..
Value for money set western food, kids friendly with kids menu. Place is wheelchair accessible. Also available are premium steaks, lobsters, escargo and wine. For healthy choice, salads are available. Soft music plays in the background, no live band.