Review Hotel Grand Central – Singapore 22 Cavenagh Rd

Review Hotel Grand Central - Singapore 22 Cavenagh Rd

“Conveniently located and found the room and service to be decent. Read a lot of bad reviews but experienced a pleasant stay.” or “Stayed here for 4 nights. Good performance for the price. Excellent location!! Lots of cafés, malls nearby. Didn’t use the pool. Rooms were clean.” It is one of the few customer evaluation comments about Hotel Grand Central. Let’s read more of this article on Thecityvisitor.com to find out if Hotel Grand Central is quality.

Introduction about Hotel Grand Central

Here are some fundamental details regarding Hotel Grand Central. In terms of , it is generally believed that Hotel Grand Centralis one of the best places to choose and trust. It is placed at 22 Cavenagh Rd, Singapore. Whether you are looking for a place or a service related to , this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 67379944 (+65 67379944)
  • Website: https://www.grandcentral.com.sg/
  • Address: 22 Cavenagh Rd, Singapore

Detailed information of Hotel Grand Central

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Hotel Grand Central.

Monday, Tuesday, Wednesday, Thursday, Friday: 06:00 to 17:00.

Saturday, Sunday: Close.

Distance

Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

DistanceTaxiBusMetro
4.53 km5 minute5 minute4 minute

How to contact Hotel Grand Central?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Hotel Grand Central via:

Phone number

You can reach Hotel Grand Central at 67379944(+65 67379944). Use the hotline to contact them right away for the quickest help and resolution to your problems.

Website

You can contact Hotel Grand Central via https://www.grandcentral.com.sg/. It will react rapidly and assist you with your concerns.

Address

You can directly come to 22 Cavenagh Rd, Singapore if you have any questions or want to try to experience its services.

Hotel Grand Central reviews

Hotel Grand Central is among the best destinations of in Singapore, and it merits your consideration.

Is Hotel Grand Central good?

To determine whether Hotel Grand Central is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“Conveniently located and found the room and service to be decent. Read a lot of bad reviews but experienced a pleasant stay.”

“The staffs are very friendly and customer service is excellent!! Thank you for going extra miles in creating such a good memories for us in Singapore ! We all enjoyed it . Keep it up the good job. Cheers.”

“One of many budget hotel ini singapore, near orchard road.”

“Clean, located in the heart of Orchard road, good value”

“Great service offered. However breakfast buffet not provided these days.breakfast provided to the room at the moment.should be improved the meals”

“Execellent location with fully equipped furniture. Will be back in short time”

“I gave 5 stars because of the uncle who took me up to the check-in room. and the uncle staff who helped me carry my luggage down to take a taxi”

“Strategic location. Walking distance between 2 MRT stations (Dhoby Ghaut & Somerset.) in Orchard Road. Reasonable price.”

It has won many reviews from customers on the website, including 220 feedbacks with an overall score of 3.7 out of five-star ratings. Out of those, 49% are positive reviews.

Thecityvisitor.com has provided all the essential information about Hotel Grand Central, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Hotel Grand Central are not good quality, what should you do?

If you have had an unsatisfactory experience in Hotel Grand Central, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Jackson
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Hotel Grand Central – Singapore 22 Cavenagh Rd

There is a total 220 reviews

3.7 / 5

49%

51%

0%

  1. Avatar photo
    Sunan TEDJO

    Since I did not know about the star class for hotel. HGC is considered very good at thet price level. Great service, location.

  2. Avatar photo
    Prabal Sharma

    Staff was really flawless, felt like home and will surely comeback to the same property.

    SWARN, KULDEEPand JUGAL WERE FLAMBOYANT.

    SERVICE too impressive.

  3. Avatar photo
    Ahmed Firas

    Customer service very rude. Breakfast was not provided despite it being included.

  4. Avatar photo
    Quin Ramos

    The hotel is in a good location near shopping malls and food courts.
    The room rate is reasonable and has basic daily needs.
    Room face lift is needed to make my grading to 5.

  5. Avatar photo
    joanne felicia sim

    The service was fast and great ! The location is very strategic left is plaza sing / dhobby ghaut MRT and right is orchard gateway/ somerset MRT. Stayed here for about a month and had a pretty restful sleep every night since its not noisy as the hotel is not facing the crowd road. The counter staff and housekeeping staff were nice and friendly and what i like is the room came with wall water dispenser so dont have to fussy over buying water or worrying if run out of water. Its literally cheapest hotel u can find in orchard area and very strategic & convenient to go eat or shopping. Definitely will stay here again in the future !

  6. Avatar photo
    Matt Vapor

    The biggest selling point of this hotel is it’s location. Treat it as a place to sleep and keep your things. The staff are extremely friendly and the rooftop pool is amazing if you want swim.

    The main issue with this hotel is the shower facilities. They are situated inside very high baths. Getting in an out is a hassle and I’m 6ft. It feels extremely unsafe, especially when wet. They recently underwent renovations so I’m not sure why the bath tubs survived. If you have elderly people traveling with you I would suggest you avoid this hotel.

    The decor is also dated, it looks like it’s out of the 70s.

    Again, staff are amazing. It feels like the owners are reluctant to spend money.

  7. Avatar photo
    budiono tjahjono

    Clean, located in the heart of Orchard road, good value

  8. Avatar photo
    Junaidah Ramlee

    Covid19 measures were not followed in this hotel.I have submitted an complaint against them to agoda with evidence.
    One of their staff tina was walking around the hotel without her mask.
    Their hotel accepts people who come from the airport if they want to quarantine themself while waiting for their results.But they ensured that this group of people will take a different entrance to the hotel.
    While i was waiting to check in,this guy from china came in with his luggage and came to check in without doing any travel declaration and etc.Only when he was at the counter they were asking him like do you want to quarantine,have you done your swab test and etc.
    When i asked a guy staff and a staff named jennifer about this.She kept telling me i do not understand what’s your problem.They were not able to answer my queries and keep ignoring my question about their covid safety measures.

    I did not check in here as it is not covid safe hotel as stated.
    Covid measures are not being followed in this hotel.

    They did not wanted to cancel my staycation saying that it is non refundable.
    That they cant give my money back.
    So i left and went to look for another staycation.

    I will not recommend anyone to stay here!
    Horrible hotel

  9. Avatar photo
    Hadijah Nasir

    I’m satisfied with the rooms’ cleanliness. We booked 4 rooms for our son’s wedding which is at the opposite hotel. Staffs are friendly too

  10. Avatar photo
    GykoXe Ro

    Hotel is okayish. Booked the deluxe twin room and no problem so far. The space is small yet manageable. Clean and tidy.

    My only main gripe is their claim from their website that we can play our content on the TV from smartphone. That isn’t true. I can’t access my movies on my phone. The USB on the television is not working as well; it can’t read my thumbdrive. There are only local channels and some international news.

    But overall satisfied with the stay. Location is very accessible to shopping malls.

  11. Avatar photo
    Richie T.J.

    Good hotel affordable n locality

  12. Avatar photo
    Yeo Janet

    Our triple room’s bed mattresses were comfortable and we slept well. The technician was efficient and resolved our TV issue very quickly. Breakfast was simple and not lacking. Front-line staff ought to be friendlier, no basic greetings whatsoever. The bathroom floor got flooded easily due to a WC fault.

  13. Avatar photo
    Roshani Gunatilleke

    Superb hospitality from
    check in to check out. The staff was very courteous .Room was very clean, linen was changed daily. The breakfast was really good. Will definitely stay here next time. Thank you.

  14. Avatar photo
    ahmad nasrolahi

    Location at Orchard road is as an advantage.
    Clean rooms.Friendly staff.
    Also swimming pool with good view.and good breakfasts.
    Exchane ability at Hotel.
    I wish you a good stay in Singapore.

  15. Avatar photo
    Julian D'Souza

    Quiet old fashioned hotel with a gr8 locatiin off orchard road and reasonably priced by singapore standards. Limited breakfast optiins but value for money.

  16. Avatar photo
    Global Expat

    Pricey for what it is.

    The showers are horrible, there is no pressure – called the front desk and they said they are all the same. After complaining again, they sent another engineer who fixed it.

    The location is excellent, central location.

    There are no drawers in the room for your clothes, only a basic closet with 5 hangers.

    The room is clean and the staff were friendly. All in all this feels like a hotel that put in half the effort, but charges you a full price.

    One big minus, ants. I have killed at least one red ant in my bathroom everyday.

    The food from room service is good and pretty affordable, within 4-5 SGD compared to the same dish you get outside the hotel.

    Also, there was no wash cloths, so bring your own loofa.

    Breakfast buffet was good – quite a bit to choose from, but there is no change in the menu from day to day.

    Anyone who rates this higher than 3 stars has obviously never stayed in a proper 4/5 star hotel.

  17. Avatar photo
    Michael KK Goh

    Service just ok, hotel room very small,no smoking corner,n visitorsonly allow 2 pax. Our govt.allow 8 pax but disturn ourself. Lastly to we all we rated not even 2 star.

  18. Avatar photo
    do duyanh

    The place is right behind Orchard Rd. However, the room is quite old. I booked a room 2 adults and 2 kids including breakfast on Pagoda but my 6 yr old son is charged $11 for his breakfast. The hotel booking does not metion this charge but in the last sentence of Pagoda term, hotels have the right to charge our kids for certain properties. It is unfair for customers

  19. Avatar photo
    guillermo trautman

    had to serve SHN here. charged me 350 dollars for cleaning purposes wich is crazy, and they forced me to sign it only on arrival, they didnt told me in advance. once i arrived cant go hotel hunting because of covid rules, they didnt give me cutlery to eat my delivered meals, room couldnt open windows, they wouldnt store my ice cream also wich i ordered on redmart. breakfast was really poor also. the bed was good but still service wasnt helpful.

  20. Avatar photo
    Chan Yuet Kheng

    The hotel not so bad .the room I stay got double bed .the room quite big .

  21. Avatar photo
    Steffie Vanessia

    Location is very convenient, 5 min walk from Somerset MRT which is a great place to shop as well. Room is clean and full of facilities (comfy bed, water dispenser, window, hair dryer, smart TV with YouTube support, hot water shower, etc). Oddly enough, there’s no toothbrush and toothpaste provided in the bathroom though. Breakfast is alright, though the buffet spread is quite basic. Overall a decent stay for the price since due to the central location.

  22. Avatar photo
    graham woods

    Well, just not a good start atm, fridge not cold & technician said he couldn’t do anything until tomorrow morning. One star so far and will keep you updated if things improve.

  23. Avatar photo
    Roland Arifin

    Great place to stay, only 250m from dhoby MRT.
    This hotel has tremendous 24 hour street food in the front lobby around 50m.
    Only a few step to reach orchard mall and restaurants, so easy to get anywhere by bus or MRT.

  24. Avatar photo
    Lidya Tjhie

    For the price you pay, i thk u can get a better room. The hotel is not bad. Location is great i agree and there is food stall just outside that open till late. BUT, room is very small and quite old. Paid extra thinking is a bigger room and bathroom with bathtub BUT. Its not worth it at all. The bathtub is literally baby size. Bed is comfortable but then again, with the same price you can get a better room with bed that is as comfortable. Dont think will be coming back to here again. =]

  25. Avatar photo
    Lien Kay

    My first shocker was rooms were soooo small. I did not expect the rooms to be that small. The location is excellent I couldn’t have asked for a better location in town. Staff were not that friendly. The front office staff were not even ready to be somewhat flexible. Even saying no to a request comes very bluntly from them. I did not feel that the singaporean hospitality as warm and welcoming from them. The minor staff were ok. Housekeeping / Bell boy / security were very friendly on the other hand.

    One of the things that really turned me off was the outside sound. There were parties and clubbing happening somewhere close and the music went till 4am. I could not sleep. It could be heard so loud from inside the room. Not a pleasant experience once again.

    I would rate my customer experience 2.5 to 3 out of 5. most of it being the location only.

  26. Avatar photo
    HANG TRAN

    It’s worth paying here. Convenient place, the room is spacious, everything’s clean. The staff not so friendly except the nice Indian receptionist! Recommended

  27. Avatar photo
    Mihaela Sarbu

    Good location, near the Orchard Rd.

  28. Avatar photo
    Aissa Marie Llanto

    We went there to drop off a relative who will be staying for a few days. We were quite surprise that there’s a lot of people coming in so apparently it’s a popular choice for tourists. Nice lobby, accommodating staff and the public restroom, although small, was very clean, well maintained and smells nice too.

  29. Avatar photo
    Arnulf Weiler

    Not a 4 Star hotel. Location very good Rooms clean but small. No bar or inside smoking point

  30. Avatar photo
    Aciano Zoro

    Bad customer service!
    Lost my wedding gown during my stay there and till now there was no update from the management . Grand central please do something bout your service !

  31. Avatar photo
    ardian artha

    I hope they only change the front desk officer or change their attitude very rude

  32. Avatar photo
    Harry

    I LOST THINGS AT THIS HOTEL. This is my first experience of losing things in a hotel room. I am someone who likes to travel. And I like to collect goods from other countries. It’s very sad when a collection item that we just bought, just disappears. I just stayed 3 nights at the hotel. But it was very unfortunate that after I reported it to the receptionist, they only said they would ask the cleaners, and after waiting a long time they only said they didn’t see any of the items in question. The hotel should prioritize customer satisfaction, and not make customer losses  something free. Hopefully this experience will not happen to others again. Holidays should bring happiness, but this actually makes our vacations flawed.

  33. Avatar photo
    Saurabh Hasija

    Good location. Close to the orchard road and all malls.
    Customer friendly staff.
    The only area of improvement is upgrading the infrastructure as the rooms and facilities are a bit old and need to be upgraded.

  34. Avatar photo
    Trip.com Member

    Service is not up to satisfactory level. It was raining heavily and they cant provide any umbrella. When requested for some used newspaper, they said they dont have it. Even we have to call and stop the taxi ourselves for trip from the …

  35. Avatar photo
    Firoz Sayyed

    Hotel Grand Central does not qualify for a 4 star property. The rooms are so small that even the luggage bags cannot fit in the room. The bathroom was continuously throwing a bad odour. Even after complaining, the receptionist didnt change the room and just sent a room freshener which also didnt serve the purpose. We stayed there for 5 nights and every time we entered the bathroom the foul smell was existing all the time. The breakfast had a fixed menu, the same menu everyday, not a single change in the menu. We actually got bored eating the same stuff everyday. The staff was also carrying an attitude problem all the time and not courteous at all. The walls were not clean and the bed sheets were also dirty which had stains on it. The rooms were not cleaned properly everyday. I was extremely unsatisfied, disappointed as I was expecting more from a 4 star property. And moreover situated on a premier location like Orchard Road, it actually was a big disappointment. I actually deserve a refund.

  36. Avatar photo
    tanjung herman

    Located in orchad near bus stop and easy walk to mall. Room size is bit tight for 2, and very small size bath area, and the fridge was not working. But we were out all day exploring, so is ok for only sleep. Prety much choice food nearby

  37. Avatar photo
    Ken Wong

    Little bit old this hotel

  38. Avatar photo
    Shirley Yip

    The counter staff are not very friendly & helpful!  Even though we stated clearly in our booking remarks that we chose your hotel to celebrate my husband’s birthday, it seems the counter staff don’t bother at all. And we’ve paid for the parking fees and it still has been charged with our cash card & till to now no call from the authorities and a refund.

  39. Avatar photo
    Mlina Rahman

    Its not worth your money, DO AVOID IT! The only positive thing is the location. I nearly died when recep told us 2 Days Once will be house keeping due to lack of manpower PIOR to check in!! Its not my bloody problem..we paid for it not FOC!! 4D3N stay!! My child spill milk and said we must pay to change bedsheet?! OMG… in Singapore such lousy standard!! Will NEVER come again!!

  40. Avatar photo
    PAUL YIN

    My personal review about this Hotel is simply good and affordable. Good location surrounded with local food and international cuisine…

  41. Avatar photo
    james Mtqe

    It has been our pleasure to setup our dearest Client’s proposal. We appreciate your trust in JL.Balloonkakis.

  42. Avatar photo
    Sven Sorensen

    Good hotel, clean room nice hot water to shower. Friendly staff, better have breakfast outside

  43. Avatar photo
    OanhSue Nguyen

    Very bad service! Extremely unprofessional staff. Did not clean the room when we asked the receptionist she said that cleaning is once every 2 days? So what do we put money in here for? This is really the service of a 4 stars hotel? Housekeeping could be skipped but they didn’t even change the towels for us! when i asked the reception she gave me the towels to use for the swimming pool, really confusing! When asked again, she said she ran out of towels? Why are there no towels? 4 stars hotel even worse than a cheap motel! Even the swimming pool towel has a chili sauce stain that has not been washed yet. Came back to my room and give them 2nd chance but they didn’t even answer my call, I called 5 times! The pool water is clean but there is a lot of sediment in the bottom. The fridge smells disgusting, I think the only way to improve this awful hotel is to demolish it over and over and fire all the unprofessional staff, especially the receptionist. Do not recommend everybody stay here!

  44. Avatar photo
    Kai Lun Sim

    Good location in the heart of Orchard Road. walking distance to both Somerset and Dhoby Ghaut MRT. Having recently undergone renovation, lobby and rooms were clean and comfortable. Plenty of food options available nearby, ranging from hawkers to food courts and upscale restaurants in one of the nearby shopping centres.

  45. Avatar photo
    Cindy Macgregor

    Perfectly satisfactory for our overnight in Singapore. Pool on the roof is ok but surrounding garden is dead and looks awful. Nice view though.

  46. Avatar photo
    Jeremiah Pampolina

    Great hotel! Accessible location, money changer in front of the hotel and a great mix of different food stalls across the street. Must try!

  47. Avatar photo
    rasika jayasuriya

    Great service offered. However breakfast buffet not provided these days.breakfast provided to the room at the moment.should be improved the meals

  48. Avatar photo
    Wong Yuying

    The room was ok and beds were comfortable enough. Though the sheets were a little yellow tbh. But the breakfast served to the room was disappointing. 2 pancakes and hard cold sausages was totally not worth what I was paying for the stay.

  49. Avatar photo
    Haojie Chua

    Good location near the underground and the rooms are quite clean. The beds are comfy too. Down side is the qualoty of breakfast wasn’t as good but still edible and my booking via email was outright rejected citing some weird reason which I just assume was given because I was Asian and that staff didnt wanna check the system for me. Went ahead to book directly from their website and what the staff said didnt hold true as I manage to book the number of rooms I wanted (hence the assumption).

  50. Avatar photo
    Wisnu Setiadi

    Very close to orchard road. A lot of restaurant stalls near by. Compact and clean bed room. Elevator (lift) tend to crowded during breakfast or checkout time

  51. Avatar photo
    Anthony Bachtiar

    Grand Central Hotel.
    When I first visited Singapore, the travel agency where I bought the ticket suggested that I stay at this hotel. The reason is that the hotel is strategically located in the center of the shopping area near to Orchard road and it is easy to go anywhere from this point.
    The hotel is quite old but they maintain the cleanliness well, and it is quite comfortable to stay.
    The hotel staff is very helpful to guests and very informative for newcomers to the country.
    There are restaurant and cafe facilities there is also a small souvenir shop there and for me who is on vacation, I also use the available facilities, namely the swimming pool.
    Other facilities available here are massage services, you can order which is available there either at the massage parlor or called to the room, of course at a different cost.
    Even if you want to call other masseurs from outside then they may not go directly to the room but you have to pick them up at the receptionist and record your guest ID. In this way, guests staying at this hotel feel more secure.

  52. Avatar photo
    Edward Ashrafi

    While I don’t necessarily recommend the food here, the hotel aspect of it is great! Friendly staff and perfectly functional facilities make it thus and due to its affordable prices, I would recommend it for an extended stay.

  53. Avatar photo
    Cheryl Chan

    Located close to shopping centres. Room is quite small and room smells a bit musty. Also not very wheelchair friendly but overall an ok experience.

  54. Avatar photo
    George Tan

    Everything is decent. A pity that they have issues with their air con being not cold enough, it is around 25 degrees for my room. Seems like a common issue in this hotel.

  55. Avatar photo
    Udet Almoradie

    Clean room and spacious. Staff are so nice.

  56. Avatar photo
    Immanuel Lin

    Room is so so. Liveable. However the service staff are horrendous.
    We asked about the breakfast and were told no buffet breakfast, will be served to u. He suggested 8am. When we called the concierge next morning at 8am for the breakfast, we were told it starts only at 830am. We called again at 830am, and right now at 920am we are still waiting for the breakfast to come. And there was no choice for the breakfast, no indication what it will be. When asked, the staff just said its a bento set.
    Next is the pool usage. We were there last evening at 6pm. We were rudely told to take our temperature and sign in to use the pool. I noticed that the last person signed in at 2pm. Btw this list is supposed to be signed in by each person entering the pool. When the staff directed us to the pool, we saw 4 others in the pool.. Hello, what discrimination is this? The staff rudely insist we do all these things, but other don’t need?

  57. Avatar photo
    Grace Tenioso

    Had a great time during our stay with my family especially the kids l, they had fun coz they looooove swimming. affordable and staff are very good, they did a good service which is most important for us …

  58. Avatar photo
    Hielko Ophoff

    Reasonable hotel. Short beds if you are 180 cm or taller. Mattress is good, firm. Reception not very informative, not very pleasant. Many beeps at the elevators, which you can hear annoyingly well in rooms close to the elevators. Space …

  59. Avatar photo
    Jardin Jumat

    For solo. Suppose to get king size bed but got double single bed instead. I’m not complaining though, the bed is very comfy.
    Location is good for shopping or food, near mall.
    Wifi(private exclusive for room) in room signal is weak but the hotel (public use including inside room) is strong. Hmm funny right?
    Overall its was a good experience.
    I would say go for this if you want a staycation/vacation without overspending.

  60. Avatar photo
    Mike C

    Great location, old hotel. Room was ok. Great idea to have a water dispenser in the room, but look at the hardened grime at the water outlet! It’s so disgusting!

    The check in procedure was so tedious, so much paperwork even the reception staff were confused. Just make electronic forms already!!

    Pool was ok, but need to book early.

    So called “gym” only had a stationary bicycle…

    Not bad experience, but probably won’t stay again

  61. Avatar photo
    Dedy Irwansyah (Dd / Eddy)

    Horrible! Room was small, smelly and expensive.
    The bathtub has got defect with rust and rust stains on it.

  62. Avatar photo
    Liffry martin limandipranoto

    So far so good. I have stayed 6 weeks here. This hotel cleanliness is good 4/5, some of the staffs are very kind, but some front desk agent not, and will challenge your patience, lol. After spending some money here, we thought at least you can speak more kind, even though it is a minimum requirement for a hotelier, lol.

    Yes, they do have minor stain somedays on the bed sheet / blanket, but very little, no worries. The room not so big, but the bed is comfy, aircon cool, shower’s hot water & pressure good, also they have water dispenser, no worry abt drinkin water anymore, room’s soundproof good. Better than it’s neighbor Chancellor which has same owner. Its strategic location is the most plus point 4 this hotel.

  63. Avatar photo
    Devi Apriyanti

    Very nice, the staff so friendly

  64. Avatar photo
    hasnul gani

    Room is spacious enough, water dispenser is available inside your room. Stayed there for 3 nights and checked out yesterday.
    I left my wedding ring behind and thanks God they found and kept it. Thank you GRAND CENTRAL and keep it that way..!!!!

  65. Avatar photo
    Sagnik Roy

    Good hotel located near Orchard road. Well maintained. 90 percent of the guests are Chinese. Local eateries are situated at walking distance from the hotel.

  66. Avatar photo
    Sagar Kadam

    Room was not clean. Receptionist behaviour also not good. Worst breakfast.

  67. Avatar photo
    Desti Maharani

    The building is old, but location is superb.

  68. Avatar photo
    qingyi zhang

    Pros: Good location, we could easily travel to Esplanade and Chinatown. Good customer service, willing to go an extra mile.

    Cons: Poor breakfast(it was a sandwich with egg and sausage) for its price($79), poor gym amenities(treadmills only)

  69. Avatar photo
    Honzie Khong

    Tourist friendly. Small but clean rooms. Non driver friendly. Limited and non free parking. 10/10 for location. Right smack in the middle of Orchard Road. Shoppers paradise.

  70. Avatar photo
    Sasi Emőke

    Very small lobby, great location close to the shopping Malls. There is a trick with the room naming system. They only have deluxe and executive rooms. Meaning the deluxe room is a small room as a normal room and the executive is a slightly different.

  71. Avatar photo
    Leilanie Sagun

    A great palace to stay in SG. With accomodating staffs, good food, comfy rooms, and has a pool with a perfect view. Also a perfect location for tourist, just within the heart of the city

  72. Avatar photo
    Ali Soltani

    Hi everyone due to my job I am always in travel, I was 3 night in this hotel in December. Location is goid but I was Completely regret why i choosed this hotel. Room size and bathroom are very smaller than standard. Breakfast disappointing and almost No lobby just a row of sits. But this is not the worst part, Receptions are rude and bad tempered even if you be polite. And those I met them there had same idea. Sure next time I will stay in another hotel.

  73. Avatar photo
    Kavita W.

    Very dissatisfied with location. I had one original room that was cramped and looked nothing like the picture as described. I was then moved to another room which had a foul smell and the air conditioner made a loud noise. I asked the manager Alex if I could get a refund which he approved. When calling the next day they have not been able to give me the refund. Completely unacceptable. I would not recommend this place.

  74. Avatar photo
    Viva Beachandsealover

    It’s very clean and staff are friendly and helpful. It’s very convenient to get to shopping area with great location.

  75. Avatar photo
    Prama Chusnun

    Check in process was very nice, handled by muslim lady with hijab. The room is nice as well, very clean. Customer service during check out process should be better, handled by a different lady, a bit rude in her tone. Overall it was okay.

  76. Avatar photo
    V F

    Check In took almost 20mins to do, however didn’t think much of it and just hoped it would get better. I walked in my room which has a horrible damp smell and almost seemed so dusty. The bathroom is a 1 star on its own small & damp. I travel a lot and I must say I would never ever come here again even it was free. I would not even stay here again even if they paid me. Trust me avoid at all cost and do yourselves a favour a find a better hotel and save your money!! This hotel has spoilt my whole Singapore experience and I can’t wait to leave this hotel…

  77. Avatar photo
    Dipak Kagathara

    It is a good place to stay. If ur only goal is to roam in singapore then u can surely rest in night at there. It’s prices are also moderate. So it will not affect ur total budget.

  78. Avatar photo
    Xander Cruz

    I found blood stains on the curtain. The toilet is very small and do not have enough privacy while showering as the glass was transparent. The curtain in the toilet is also small. Just need to add more charging cable places in the rooms. Other than that, everything is okay TV available to watch movie ,YouTube and many more. Bed very comfortable.

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    yasuda saki

    I saw a lot of ants from the room. I did give feedback. Overall it was pleasant stay but I questionable for the cleanliness of the hotel and room.

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    Jackson Tan

    This is a place that is on Orchard Road that is walking distance to the malls and stations popular with tourists. Here, you rest after a day of exploring and shopping the city.
    Don’t be foolish. Experience the awesome rooftop view. The rooftop has 2 pools.
    It would have been nice if they kept the rooftop open to guests on New Year’s Eve for the countdown. They could even charge for tickets to the rooftop for a New Year’s Eve celebration since the view is really very scenic.
    TV here is pretty old. No screen casting. No Netflix or YT.
    Room views of the courtyard aren’t very appealing. Perhaps if the courtyard had some cool things happening it would be worth it to draw the curtains open.

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    Ho Anh Thu

    We have booked a room with breakfast through Booking.com. The breakfast in this hotel was the worst experience I have ever had in hotel ever!! (I know this is a pandemic and the hotel kitchen is closed, but I have been in another hotel couple weeks ago and they were able to provide great breakfast regardless)

    On the first morning we have received Chinese style breakfast – cold noodles with chicken wing. Talked to the receptionist and she changed our breakfast for western. Woke up to find dry toast bread with ham and cheese, fruit, soy drink and Spanish yogurt. The day after we received tuna croissant, some meat paste pastry and little raisin cake. Nothing was fresh at all.
    Talked to the receptionist again if it’s possible to get a refund and cancel the breakfast which was declined because apparently we booked with Booking.com ? The receptionist than asked what we would like to have for breakfast. I have explained that all I want is fresh breakfast, fresh bread, maybe some ham and cheese, scrambled eggs, some juice, fresh croissants, butter, jam… just normal western breakfast. Since that day they gave us everyday the same cold scrambled eggs with piece of dry toast, piece of ham and toast style soft cheese, the same yogurt and 100ml canned juice that you can usually see in the airplane?

    On arrival we have been given wrong room with double bed even though that we booked king size but the nice lady at reception gave us our room with no problem.

    Overall its a nice clean hotel, but the breakfast are not worth it! Don’t waste your money and hotel management please don’t offer breakfast if you are not able to provide it.

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    Abdul Rahman (ManBerteman)

    From the 1st moment we opened the room door the stink of wet carpet was overwhelming. The carpet was quite dusty that we kept sneezing.

    Service from the front desk was ok although we needed to nudge them abit for a more efficient check in and check out.

    Location was ok.

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    Varun Chandak

    Great Hotel. No frills check-in and check-out. Good location for connecting MRT and bus stands. Rooms are cosy and comfortable. Using AC controls is hassling, a remote control would have been great.

    1 star deducted for faucet/bidet not present in the toilets, as the management should know what a big deal is for us Indians.

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    Arif Tarmizi

    Breakfast place is located in separates hotel, just aside of Grand Central

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    Sujata Bansal

    Rude and unprofessional reception staff. Not helpful at all! Don’t recommend this hotel. Worst experience! 0 star!

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    Jatinder Garg

    Hopeless and miserable।
    If planning this hotel for holiday,it is better to cancel the trip rather than staying in this hotel।
    It is minus one star।

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    retriever golden

    Strategic location. Walking distance between 2 MRT stations (Dhoby Ghaut & Somerset.) in Orchard Road. Reasonable price.

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    Aadil Choudhury

    Conveniently located and found the room and service to be decent. Read a lot of bad reviews but experienced a pleasant stay.

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    Anon Nymouz

    Besides location everything else was bad.

    Receptionist unfriendly with an attitude.

    For 4 days no housekeeping despite informing housekeeping Chinese auntie personally to touch up room.

    Air con unserviceable.

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    Rajkumar Nivetha

    Nice room arrangement , facility.good room service customer support

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    Princess Caleisha

    We enjoyed our stay.
    Friendly staff, accommodation is good. We were on high flr corner room and its quiet.
    Clean bed and sheets. Complete TV, wifi, aircon, iron and iron board, vault, hairdryer in bathroom, rainshower head and handheld shower, hot and cold water dispenser is a plus to this hotel. (anytime available). Free slippers, shower gel and shampoo nice smell, toothbrush and toothpaste freshen breath, toiletries complete. Breakfast is more than enough. Usage of swimming pool safe by booking so its kinda exclusive an hr of usage . Overall satisfied stay at affordable price. Recommended. Worth it.

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    Dina HR

    Room quite small but clean. The room is provided with hot/cold/warm water dispenser which is very convenient for those who are traveling with baby. Room is also provided with smart tv and free wifi.

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    Rajeshwar Gampa

    No customer care,
    Rude staff
    No room service
    Bad for Vegan people
    Worst cleaning,same bedsheets for 3days
    Small rooms

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    Stan Low

    I was tempted to give a one star rating but I have to admit the staff were all very professional and friendly which made our stay slightly better.
    The Pro – central location, nearby to MRT, lots of malls and food courts/restaurants. Room was spacious. Friendly staff.
    The Cons – the interior designer for the hotel should be sacked because who would place a glass wall between the bathroom/shower and the beds and which is only half height semi-opaque? You can’t go to the bathroom in the middle of the night because as soon as you switched on the bathroom lights it illuminate the whole bedroom. Not a problem if you are traveling alone, not so good when your spouse is trying to sleep of the jet lag. Next, the bathroom door is on rollers and wouldn’t stay closed. Lastly, the whole bedroom smell musty and I think it originate from the drains in the bathroom. Thankfully it was only for a short stay, but will never book at this hotel again.

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    Michelle Wu

    Very run down hotel with extremely poor customer service.
    Check in counter personnel need to learn how to smile and be a little bit friendly. Absolutely appalling customer service from the moment we approached the counter. Judging from all the other reviews on Google. I was not the only one who thinks the service from her was rude, obnoxious and arrogant. All they care about is making every cent out of the guests.

    The rooms are extremely mouldy and run down. Bathroom was absolutely disgusting with hair in the bathtub, soap scums on the shower screens. Minibar fridge was not cleaned, still with brown stains on the bottom shelf. The shelves were dusty and hair were found on the bed/under the pillows. The list goes on.

    This would have to THE most horrible hotel experience in my 10 years of constant work travel. It is not even worth a 1 star rating. ESPECIALLY not worth the amount we paid for the hotel. We would never recommend this to any of our family and friends.

    Please train your front counter team how to “Meet and Greet” all guests. If they do not want to be there, they need to find a new career. The only positive aspect of this hotel is the service from the security/ concierge, who was so helpful and friendly. He was an old man, but he was always so positive and approachable.

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    Nengsih Lim

    The only good thing about this hotel is it’s walking distance to shops and MRT but I wouldn’t recommend staying at this hotel due to a few factors such as tiny rundown room and even tinier bathroom, squeaky bathroom door which was very annoying, basin was blocked and i have to get someone to unblocked it, not so great front desk staff, even after housekeeping the staff didnt throw away the used bottles of shampoo & body wash making the room still look untidy as if they didn’t come to clean at all and i saw they just throw the pillows on the floor while fixing the bed sheets without changing them and they expect us to sleep on the same pillow case my daughter accidentally stained the bedsheet as she had her period during the night and we were charged $200 for laundry fee which is very expensive and i was also told it’s also for the house keeping fee, what the hell why should i be paying for house keeping!!!

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    Vinay Bansal

    Very rude staff at reception. Unfriendly and unhelpful.

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    Mario G Ishikawa

    Excellent location, nice rooms. Staff on front desk is so so. Not willing to help or serve. Breakfast is very simple, and there is nothing for westerners.

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    Andrew Yam

    Affordable hotel on orchard road. Rooms are clean and comfortable. Staff are friendly and helpful.

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    Fuzz

    I’m actually surprised. The room is nicely renovated even though hotel is old. Clean room and clean sheets. It is quite spacious and the bathroom is clean.

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    Barry S

    The hotel staff at the front desk are very unfriendly and very unhelpful. This place is more like a gulag than a hotel. I would not recommend it. The rooms are not as pictured. I’m staying as a quarantine and treated as a leper. Do not stay here! The lady at the front should work at a prison! Not a hotel…she is very rude! Also for companies considering lodging their employees for quarantine look elsewhere. The food that is payed for in advance is always cold. Barely enough to support a child. I cannot express enough how inadequate this hotel is!

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    Annica Fritz

    Great service. They let me check-in 5 hours early free of charge. Central location. Super close to public transport. Recommend.

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    Beverly Velasco

    If you look for affordable place for staycation and like to roam Orchard area to shop, this is good place too

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    Wara Pratiwi

    Excellent place and location. But a bit hard to search since only a few people know the hotel name we got lost once. But good facilities.

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    hayati arshad

    Lovely hotel but don’t served halal food. Quite and not so convenience for food.

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    Courtney Desh Shaked

    Great hotel to stay; nothing over the top or snazzy, but we were out exploring all day and we’re not in the room much.
    Pool is decent on roof- clean and cool view. No bar

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    Ita E

    Nice hotel. Clean room and complete with iron and hardryer.
    All staff are friendly. They help us with answering our questions. We will stay here again next time. Insyaa Allah
    Thank you guys

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    Shahiran Abdul Rahman

    Checked in yesterday for my 3day staycay. Hotel could not accede to my request for 2 connecting rooms even though I’ve requested that my family of 4 wud like to be together when celebrating my wife’s birthday. Maybe cos it’s fully booked. Was told by a staff that the gym has no treadmill nor free weights, just d stationery bike/s. So I didn’t bother going. I guess for d amount I paid, I shudnt b too critical

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    prashant mantri

    A completely new Establishment. Good rooms , Good Services. Excellent Location. The nearby Dhoby Ghaut MRT station is a boon as it is a junction for 3 different metro lines making transit in Singapore extremely easy.

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    Muhd Amiruddin

    Hallway of the hotel has an unpleasant smell. The room socket outlets casing are dropping off. There is no bidet in the toilet. Bathtub is way too small for an average size person. One of the receptionist (a chinese guy) was not even friendly to us & abit arrogant. Not recommend to stay at this hotel. Definitely a 2.5-3 star hotel.

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    Ken Tan

    Terrible first impression I have for Hotel Grand Central by female staff Rosni dyring checking in. Even the housekeeping is friendly and polite than there front counter staffs. And the gym has only 1 equipment. Next time please do not advertise that you have a gym when there is only an equipment that we can use.

    Return to stay: NEVER!

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    Alistair Newton

    The room was very good, but the water boiler was an ugly and inefficient addition that needs to be replaced with a simple kettle. The breakfast was adequate but Luke warm and the staff over zealous at cleaning up. Couldn’t return to the buffet for a coffee without returning to find your breakfast having been cleared away. The staff had no idea of how to manage, constantly getting in the way of breakfasters and seeming to blame us for their presence. The kitchen door was in the middle of he buffet which caused more chaos. It was as though the management had heard of western buffets but never experienced them in real life.
    Their was one ray of hope with the Indian lady at reception. She was very helpful, polite without being sycophantic and had a great sense of humour and bubbly character. Give that lady a promotion!

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    Man Mihawk

    Worst customer service … Have to q just to pass the card to check out… Wait for 20 min… It would be easy just drop off the card in a box or something…

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    Robert Jr. Ty

    The room’s refrigerator barely cools the drinks that we placed inside. We asked the staff to replace the unit but the replacement unit was no better. The hair dryer in the toilet and bath also did not work. It started working only the next morning. Likewise, nobody answered our calls to the front desk at night for our inquiry regarding WiFi access. We had to resolve it ourselves. The only good thing about this hotel is its location. It’s right in the middle of Orchard road which makes it convenient for tourists to access the shopping centers nearby.

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    Yance Gautama

    Cheap price, strategic location, quite large room… however…. unless you are dance aphrodisiac or night club junkies who need no sleeping time dont stay here… somewhere around this hotel theres a dance club who start up around 10pm until 5am EVERYDAY !!! I stay there for about 4 days and my room located at 10th floor but those loud music beat and dance music still heard through !!! Sometimes even heard people karaoke… Im a normal human being who still need a good night sleep so i wont recommend any other normal human being to stay here !!! I give them 2 stars due to price, location, and room. Else i would give them 1… you have been warneddddd ahahahahahahahahahahahahh

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    Andrew Haslim

    Location OK, 5 mins walk to MRT, bed is comfy, there’s a water filter inside the room to refill your bottle, convenient

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    milin Nery

    I gave 5 stars because of the uncle who took me up to the check-in room. and the uncle staff who helped me carry my luggage down to take a taxi

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    pasha

    Old hotel, poor service, even after 1 of April, Singapore is no more quarantine, they hang breakfast outside the door in the plastic bag for 9 days I’ve stayed. It’s scamming.

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    Ilayda Erturk

    Stayed here for 4 nights. Good performance for the price. Excellent location!! Lots of cafés, malls nearby. Didn’t use the pool. Rooms were clean.

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    DuongAurvana

    Execellent location with fully equipped furniture. Will be back in short time

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    Farisha Ramli

    Honestly, the hotel doesn’t deserve even 1 star. Bad service all together! Mind you, it was a staycation for my honeymoon & birthday and it was super bad! Requested for the room with bathtub & queen size bed but received none! We got a twin sized bed instead & when we asked for a room change, they told us to wait for a few hours but nope, still nothing after that! Security guard had to come up to do their job — to join the two single beds together —, a security guard!!! No apologies, nothing. Worst hotel to ever been on. Definitely ruined my staycation in a way.

    Oh &! my grandmother in-law who happened to go on the same staycation with us but with different bookings, received a king sized bed with bathtub when she requested for twin beds. Receptionist needs to buck up.

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    Dave Arreglado

    Nice Hotel at downtown Singapore, good wifi signal. near bus stop and a lot of restaurants and shops nearby .

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    Anson Tan

    Small hotel but looks rather luxurious. Hotel has a gym which is always a plus as well as meeting rooms etc. Went there for a meeting so wouldn’t know condition of the room.

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    Edmond Reyes

    Room is very clean, house keeping service is good. Except the bathing area is too small.

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    2g31fb23tfb7t478f2ily1 19723fxbtye98wqq2093ef

    It’s an average hotel. Clean and cozy. Doesn’t have the best food but hey it’s good

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    Mahmoud Alrahbi

    Poor reception at front desk. We had to wait for for 2 hours for check in…front desk attendance were not smiling, with no professional of customercare…
    Breakfast..not a lot of choices..
    Room space is small..and toilet partitions is made of glass

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    Course Kaplan

    Is a old hotel, felt disappointed in this hotel… won’t return again. There is no complementary for parking it will be charge $10 per day. And do take note to park in their carpark require a “cashcard” and not flash card. If not they will ask you to purchase from them as a option just to park there… room wise they there is a minibar that is empty to chill your item but nothing is provided. They do provide water machine that provide hot and cold water…(no bottle water) I got a family room that come with bathtub, bathtub is rust n crack(I believe is crack as they use tape to tape up) toilet is small and toilet door cannot be lock!! Try at your own wish…

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    Ravi Wijemanne

    Location location location… center of the city & very easy to access the winders of Singapore . Rooms are bit small but manageable. Convenience on getting foods, laundry & other requirements. …

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    Alon Alx

    Somehow felt as if the room is not clean enough. Maybe because the floor carpets feels like vintage age. Half-sized bathtub which I think it was better without it. However the room itself comes with an endless supply of drinkable water (hot and normal temperature), which is quite a plus point.

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    Nagendran Annamalai

    It was a worst ever services rendered especially on the Air conditioning units which was malfunctioning and the room refrigerator was not functional and it was empty .The breakfast being serviced is repetitive and boring and does not cater for a multi cuisine spread. hotel not recommended .

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    Kitcharat NT

    Nice hotel with full facility. Inside restroom need some improvement. Staffs were friendly and helpful.

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    Jen Ella Yap

    The hotel reception did not tell detail information about the breakfast n make up the room. Call the service line also ask u to refer to the TV. Do not had the feel that I am staying hotel. The room was quite small specially the toilet . It does not come with the hair cover .went up to the swimming pool the pool is run down nobody really maintain it . No life guard also .overall I feel the stay is not worth the price .

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    Alick Yew

    Very good value for a 3 star hotel. Rooms are well decorated. Services are good. Right in the centre of orchard road shopping belt.

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    S Jim

    Please don’t waste your money to stay here if you want to be treated like a prisoner.
    Have a very unpleasant stay and bad experience over here.
    1. The carpet was dirty and dusty when entered the room
    2. Exhaust fan was not working for 10 days (immediately feedback to the hotel worker during check-in, and they said will send a technician over to check but no actions was taken for the next 10 days). The malfunction of the exhaust fan has made the room always humid all the time (imagine no air ventilation for the past 10 days during quarantine, molds start to grow everywhere (ceiling, corners, sofa, and toilet), even increase the risk of virus spreading from the lobby site
    3. Every meal (breakfast, lunch, dinner) was served cold at all times, call for the microwave oven heating service, took about 1.5 hours to proceed and get a reply ‘the microwave oven in the kitchen was not working’. During SHN, the meal served for every day was almost repeated.
    4. Some of the receptionists were not friendly at all.
    5. No proper sanitisation was carried out before check-in.
    6. Wifi was bad and the tv-box is not that user-friendly.

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    Husna Hussin

    The room is well equipped and comfortable. Only wifi is really poor. Nearby halal food available.

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    Miro Nguyễn

    Stayed for 3 nights and there was not a single day when our room was cleaned. We always left the cleaning signal on when we left at 10AM and the room was exactly the same at 10pm when we returned. There’s always trash in the hallway as rooms were never cleaned and guests dumped their trash outside, hoping for housekeeping to get rid of, with no luck. There was no hand towels, just 2 bath towels per room. I found a fingernail on the carpet. The shower was clogged due to all the hair built up under the drain. I had to unclog it myself as the shower stall was flooding when I was taking a shower. The room was small, there wasn’t enough space to open a suitcase fully. There was dust all over the chandelier in the lobby.

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    Vic Yang

    Location about 200 metres from orchad road, bedroom clean, comfort springbed, tv channel to little, room size small, bed size only 90×200, bathroom clean

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    Grace Leng

    Rooms can be improved it’s a bit dated,. Other than that everything is great. Service, location and management. Thanks for the accommodation

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    Choo Wei Liang

    Me with my family recently stayed here for 4 nights and we want to say it LOUD that we are totally satisfied with the service. Although we booked the Deluxe room but they generously upgrade us to the Executive room. Below are some of the key points: 1. Over all the room size is very good 2. Very neat and clean 3. Good housekeeping service 4. The wash-room was big enough with all kind of Toiletries 5. You will get other necessary things including Smart TV, WiFi, Iron etc. 6. We like most is the built in water system with many options for hot/cool/tea/coffee etc. 7. Near to the two MRT Somerset and Dhoby Ghaut station. 7. The front desk stuffs are very helpful Please note that we didn’t take their breakfast. Not sure if they have bell man service available because both times check in/out, we have to carry our luggage. Although we always see some service man just standing beside the front desk but no one came forward for any kind of assistance. Over all we are very happy for with the service and the hotel location, I highly recommended the hotel to stay.

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    ADA Journal

    Complete stuff even i book the small room. Water Purifier, Hair Dryer, Complete bath set (inc. comb & Shaving tools), Tv can access Youtube also.

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    Jack Aujla

    Rooms are small but location is central with lots to see nearby. Service was good. Staff are friendly and helpful.

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    Austin Fang

    Stayed there for 4 night 5 days. i would say that being at the Orchard Area is the only advantage of this hotel.
    Room cleanness is ok. not perfect. Room size is a little bit tight for 2 person.
    Sound proofing is not good, we can clearly hear the conversation of the next room.
    Refrigerator is not working.
    The worst part is the Buffet Breakfast, which is not in house, we have to walk to next hotel for breakfast everyday. Their breakfast is very cheaply made. Serve those ready made sausages, Ham, hash brown, French fry etc… Breakfast menus has very few items and most of them are pretty much tasteless. It seem like those were prepared by non-experience cook, won’t even come close to the chef level. Service with one time use plastic form plates and plastic spoon and fort. For those who take Breakfast seriously should never consider to stay at this hotel.
    there is no staff to help you out for check in or check out. it is all about self service.
    i would say this is no where near to my expectation. With the similar price range, we can find a much much better hotel else where.
    This is my first time stay and will be my last.

    Remark*
    Do not look at the Agoda website/app reviews. those reviews on the Agoda has been filtered just to show the positive reviews. Lesson hard learnt.

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    Kin Li

    Small rooms but quite clean. Very good value considering the Orchard Road location being quite close to the Somerset MRT

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    yap choonheng

    Horriable hotel that i will not come back again..

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    Catherine H

    Staff very friendly and helpful however it is under my expectation, no fridge, the chiller not even chill. The management should look in the laundry for the pillows case and bedsheet. The housekeeper is very thoughtful bringing me some ” clean” pillows case but it still have minor smell. There is a very friendly and helpful uncle helping me to bring my luggage to the room. It is the company pressure and treasure to have all good staffs like you.

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    Christopher Comia

    Nice place to stay. Very affordable. Good service.

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    Hendro Abadi

    Nice and strategic place.. near Orchard road

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    Anne naidoo

    The experience was really not good for us. We were not given the rooms that we paid for.
    The bathroom was tiny …with a shower in the tub and it had a bad ouder … much like a urinal.
    The breakfast was also pathetic.
    I will certainly not recommend the hotel to anyone…neither will I use it again.

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    Vinay Bansal

    The receptionist at the hotel were very rude to us. The were not willing to help us at all. They behaved as if we are staying there for free.

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    N Roy

    Genuinly loved the hotel. I visited Singapore a few months back and stayed in this hotel. This was my best experience in a hotel. The behaviour of the staff is very good. The hotel is situated on a prominent location in the city. The rooms are quite comfortable to stay in. The pool on the roof is perfect, not too deep or shallow and the complimentary breakfast consists of all kinds of food starting from Cereals and bread to pork.I definitely recommend you to choose the hotel.

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    David Kong

    Hotel is refurbished therefore facilities are improved. Rooms are sized based on older space so it is spacious. People are friendly. It has a small lobby and hotel is not front facing the main orchard road. However it is near to shopping places in orchard and about 10 minutes walk from somerset train station.

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    Julio Christian Salim

    Nice Hotel, very near orchard road, near MRT station and Bus Stops. Relatively more affordable room than other hotel around the area

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    Adrian Engelbrecht

    Very run down. Wallpaper peeling, water stained ceilings, website oversells size of cramped room. But the bed is comfortable and it’s reasonably clean. No buffet breakfast as advertised. Room service only. Overpriced and too many stars.

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    Rich C

    Stayed there twice. Very good and a great location. No large lounge area so you need to go out.

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    Fran Wong

    We stayed 4 nights in the Grand Central Hotel before going on our 13-day Princess cruise. Great convenient location off of Orchard Road with shopping malls and eating establishments all within walking distance. Bus stop for Hop-On-Hop-Off is just around the corner of the street on Orchard Road. Orchard Road is a shopping mecca with tons of Christmas decorations. We had a nice clean room with window of street on the 10th floor. Did not try breakfast.

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    johnnylu77

    The hotel staff are heartless, due to the emergency my colleague‘s wife in the ICU, so we have to change our schedule.
    They collected five nights from us.
    But we only stay in one night.
    And for the left over four night, they only said it’s non refundable and do nothing.

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    Draph

    Strongly do not recommend this hotel to anyone.

    Chose the option for double bed when booked an week in advance. When arrived, receptionist told us that they are left with only twin bed. I was told to contact agoda to cancel if i wanted. Agoda booking is non-refundable at that time.
    I see no point in booking in advance since hotel do not honor the booking. Poor management and attitude of receptionist.

    No replies on enquiries asked through agoda special request or emailed directly to hotel, poor service. Had to sign off a lot of indemnity of the hotel as compared to other hotel. Aircon take hours to become cold. Poor sound proofing thus resulting in a very noisy morning cause by talking and shouting in the corridors.
    Room look old but acceptable. Bed is comfortable.

    Base on price point to level of poor service and horrible experience, will not return to this hotel ever again and strongly do not recommend this hotel to anyone.

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    Ngoc Lan Dinh Thi

    Nice hotel, extremely clean and neat. They have water filter in each romms, you dont have to buy bottled water any more. Good services. Guests have to make deposit although paid already. Same breakfast menu every day.

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    Quest Music

    I gave this hotel 5 stars because:
    1. The location on Orchard Rd is excellent. Other hotels in the area are exponentially more expensive so it’s a really good deal!
    2. The rooms are spacious. I think this is one of the older hotels in Singapore so, unlike the new capsule hotels which are super tiny, the rooms in Hotel Grand Central are standard hotel room-sized. This is sooo convenient when you are traveling with a lot of luggage!
    3. Complete amenities! There’s unlimited hot and cold water in every room. The rain shower is perfect (with hot+cold water). The bed is comfy. They come to change the beddings every day.

    The lobby area is underwhelming – outdated and tiny. We were a bit disappointed at first but we loved our room and for the price… I would definitely book here again! It’s walking distance to ION Orchard and all the shopping centres. Cuppage is nearby for food and drinks. Lots of good places to eat within walking distance. Everything else is just a short Grab/bus ride away. I would recommend this for all travelers on a budget.

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    F6amii Als

    This is the dirtiest hotel not worth of 4 stars
    Full of bugs the room was small and I had to call them multiple times to clean the room. I don’t recommend this hotel

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    Ade Erna

    Staff are helpful, room very clean and wide. Nice hotel!

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    Paul Brennan

    A bit tired with lots of things in the room initially not working. Reporting to the front desk did not result in any feedback. Two of our bath towels were full of holes and the bar fridge did not work. They need toift their game.

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    Trip.com Member

    Good location and near restaurant and MRT. The service from the concierge was exceptional !Very good for budget travel as room rate was quite cheap and there is a laundry service just 2 min away

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    muhd ridhwan

    Called and ask for early check in 4 days ago. The staff say subject to availability. So i came early but at the end check in with a large bed but no bathtub. Cause as mention my room is with bathtub. They say they able to change to bathtub but it is a twin bed. Poor priority of doing house keeping. Secondly everytime i call about my room they didnt even ask for my booking id and just assume anyhow. Is not just me who check in there is other people too right.. The bath tub is super small. Like 1.4 meter in length probably or lesser. The switch of the light also didnt work. We try to switch off the master switch but its still isnt off. Having hard time to sleep. As the light is just above my eyes.

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    Trip.com Member

    We stayed there for 3 days and 2 nights just last weekend. Would love to return here in the future. All in all a good hotel in a good location with great transport connections. The hotel itself is kept spotlessly clean. The team was professional from the minute we placed the reservation.

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    Chern Lai

    Very friendly service, helped us carried a lot of luggage up to our room. The size of the room is average, but it’s tidy and clean. We, a family of 4 with 2 young children, will all happily stay here again!

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    Mike Cotter

    Great location however very tired rooms and decor could do with a refresh

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    Bruce W Moore

    Good location. My room had two singles and was very reasonably priced for the size. The room was nice and clean, but had a distinct musty “gym sock” smell even under the bleach. I can live with that, but if you’re sensitive to such things, all of my co-workers reported the same thing. The food was average. The hotel staff was generally friendly (the gentlemen who arranged a taxi to the airport went above and beyond to get us the right one for our group), but I found them inflexible for business travelers: We needed a late night room to prep for a meeting, and although they had several available they wouldn’t let us use any of them. We ended up going an outdoor coffee shop instead.

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    Muhammad Sulaiman Bin Sukaman

    Good central location. However, room was not as clean. Hanging art pieces could do with abit of dusting. Musty smell due to old furniture or carpet flooring. Dustbin at lift lobby also littered with loads of rubbish. Overall, hotel stay was convenient due to central location.

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    Shihui Jessie

    Carpark got issues, staff not friendly to help… enquire for help, but was not helpful at all, request for alternative, but was push here & there… no help at all… disappointing, book at own risk…

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    Siti Aisyah

    Awesome!! I made a right choice to stay here.
    I plan to suprise my parents its their birthday 3&4 april.
    But they inform me that..they didnt have this arrangement so sorry..but i understand so then 1 of the reservation staff ms ALIFAH she assist me n help me to plan n make sure my plan goes smoothly. N YES we did it thanks to her my parents so happy n touch.
    We will recomend to frens n family to stay here
    N we will definately come back n stay here!!!

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    Ark (ark)

    A run down hotel. It definitely must have seen good days. If you look up the ceiling in the lobby, you will see mold and the lights are dusty, the corridor walls are very dirty. The walls in the rooms are dirty, shower heads and air-conditioning vents are moldy. The staff is great. The uncle at the front door is a true MVP! For its price, it is definitely not worth it. You can get significantly better hotels with the same rate near Dhoby Ghaut. If you care about being super close to Orchard, maybe, just maybe this is your cup of tea.

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    Victorina D'Rozario

    One of the worse hotel i’ve stayed. The hotel staff at the front desk was unfriendly on the first day of arrival. My husband and I booked the hotel for 3 nights. We were told that there isn’t a carpark for guest to park their cars and we had to use their sister hotel which is the hotel next door and that we had to pay for the parking fee ! LIKE FK WE PAID SO MUCH FOR THE HOTEL AND WE HAVE TO PAY FOR PARKING TOO!!! My husband and I have stayed at so many other lower and upper star hotels and they provide carparks and/or complimentary parking.

    On the second day we asked for the room to be clean when we left the hotel but when we return back it was not, we brushed it off as we thought that they might have been under staff or busy. The next day before we left the hotel, we approached the front desk staff (be in mind it’s the same staff that checked us in) we asked for the room to be clean and gave him the room number. When we return that evening IT WAS THE SAME AS HOW WE LEFT IT IN THE MORNING! Not cleaned, towels not changed and rubbish not cleared.

    Another point is that the carpet has a musty smell when you the room and it’a also very dusty . And the shower curtain has that same musty smell. IT’S VERY UNPLEASANT!

    Just such a bad service provided by the hotel and it’s staff!

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    Ipin Susanto

    Has not been here for long time. The hotel has been renovated and I think it is nice. The staff are friendly. The room is small but nice. Good value for money

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    Doc B Lapa (skysenshi)

    It’s ok. I like the automated drinking water heater they have installed in their rooms, perfect for making coffee. The staff was very patient in teaching us plebes how to use it. Haha! View is fine. Not too fond of the meals, though, so we would often eat outside.

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    samit pandya

    Stayed 30+ nights at this hotel, special rates for pilots training with boeing flight services, host adalyn went out of her way to make us feel welcome, concorde bus stop/dhobi ghaut train/24hr laundromat are all within 5mins walking distance. Excellent choice for business travellers and shopping maniacs

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    Bafo Hutiva

    Great hotel, is big for “Singapore standard” I think, service is ok, location is ok, bed is big enough, room is clean, but the breakfast is not so good, its buffet style but the choice is so little.

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    Kiki Sianturi

    Haven’t made my check-out yet but my card key could not be used for my room door and the elevators, so I have to take the stairs in order to get back to my floor from my brother’s room in a different floor. I hope it only happened to me. Please unable your guest’s key after they CHECK-OUT at the Reception Desk and return back their keys…
    The room itself was nice, clean and tidy.
    Loved the water dispenser, very efficient.

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    mingling lau

    The staffs are very friendly and customer service is excellent!!
    Thank you for going extra miles in creating such a good memories for us in Singapore ! We all enjoyed it .
    Keep it up the good job. Cheers.

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    Matt and Kristine Vapor

    Rooms are a bit dated. Location near Orchard Road is convenient. Trying to get in & out of the bathtub/shower was pretty dangerous, I was holding on to the handrail for dear life. Room has a hot & cold water dispenser for drinking, very handy

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    Ankit Gupta

    Hotel is perfect in every aspect be it definitely beneficial location , amenities , room service.A nice marvel on the basis of the orchard road street which is dream location in Singapore

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    Patricia Liswanto

    Beside the good location and friendly front desk staff, I couldnt find any hotel room-service as weird as this hotel.
    We booked triple room. They didnt clean up the room for 2nights stay. We had to ask, they only make bed quickly (the bed covers are still crumpled), they didnt change the used towels and cups as well, moreover vacuumed the carpet, they didnt clean up the room.
    Smell bad of the room comes out from toilet. And theres no exhaust fan.

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    jesse mckay

    Check in took 30 minutes. Service not particularly helpful. Elevator took us to random floors with no buttons pressed or people coming on. WiFi is unreliable at best… Good luck loading anything beyond email or whatsapp messages.

    Good location though.

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    Meryl J

    For the affordable price with great location at orchard, I believe it’s a deal! The customer service is great and friendly. Though the building is Abit old and charge overnight luggage at $5/night, I still find the price is reasonable for a hotel near orchard gateway!

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    Paul N

    Very clean rooms , excellent location and room size was ok too – a smile on the employee faces and actually looking at the client while talking will feel more like I’m interacting with humans instead of robots , some employees gave me the feeling that they were paying the hotel to work there instead of the hotel to pay them to work or the hotel wasn’t actually paying them , that’s the feeling I received from some employees there seems like they were sooooo unhappy with their work there that it was hard to even try tofake a smile – for those employees who are unhappy with your job at this hotel do yourself and this great hotel a favor – leave it – I’m sure you can be better somewhere else and the hotel can find someone else who’s eager to work

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    newchicgal

    I am lucky to get a quiet room in a corner, Room 821, which is clean and bigger than what I had imagined after reading about the negative reviews. Check-in was relatively fast on Saturday at about 1.30pm.

    Room has no smoking smell and is clean. I have sensitive skin and the bedsheets are clean as I have no negative reaction, although I didn’t test the comforter cover. Glad that the comforter covers the whole mattress, keeping it dust free.

    There’s a hot and water dispenser, great for families. I like the simple deco although it looks dated. Toiletries include 3 bottles of shampoo, 3 bottles of body wash, 2 soaps, 2 toothbrushes, 2 boxes of tissue.

    There is no cable TV, only YouTube.

    I booked the room using the Singapore Discovery Voucher. If not, the current rate between $200 to $280 is too high despite its good location at Orchard, opposite Somerset MRT Station.

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    Arushie jain

    I visited Singapore in October 2017 along with my family. I chose this hotel due to the central location it had. It is right there on the Orchard Road which is a hub for malls, commercial markets and a lot more. Also it is well connected to all the tourist places around the city. But I was really disappointed with one of the staff here, her name was Jennifer. She was really ill-mannered and hostile. She needs to learn she is working in the hospitality industry. Moreover their breakfast buffet had very limited choices. They should add on some more vegetarian options.
    The stay was comfortable. The rooms are clean and tidy.

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    Aeriel Soriano

    Very old hotel and wifi is not working well. Their room needs to be renovated because it’s in bad condition but it works well if you’re staying for 3 days. More than that, might be better to look at other hotels. Gym facility is okay though the treadmill is quite old. Good thing that it’s in Orchard so it’s good if you like to shop around or have accessible restaurants.

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    Andrie Yuwono

    The bedroom is okay but the bathroom too small. Also the staff let me organize my baggage on parking area not inside the lobby. Is this professional service you give to us?

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    Quan Nguyen

    Staying at Hotel Grand Central 4 nights, no room service available. We called front desk on the 3rd days and were told “don’t have crews to do room service today, will do tomorrow, which will be on the day we checking out (4th days). Bad experience.

  191. Avatar photo
    David Lim

    tried to book for SHN, and one staff told me to book online, then the another told me to book via call only, confusing really, and then when when they told me to send guest information to the hotel email, ok i did it, but then did not received any replies and the next day i call them they said the hotel is fully booked?! seriously?! and now i have to find a last minute SHN thank you so much grand central for the lack of professionalism really

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    Crystal Yeo

    Had a problem when we went there that day but it was all settled and we got an apology. Overall it’s quite nice and we even get to have the whole pool yo ourselves! Oh and I do love the soap they provided for us! Side note: I have no idea how the hot water in washroom works, I couldn’t turn the heat down so it’s basically jacuzzi for me in there thanks :’)

    Staff doesn’t seem that friendly but doesn’t really bother us as long as they are not rude

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    Ming

    This is an old fashioned hotel managed by old fashioned people and is situated in the orchard street. Do not expect too much like a warming welcome at the reception. The facilities such as swimming pool and the gymnasium is also minimalistic. However, the cleanliness is up to good standard for a three star hotel. You have an old fashioned drinking water supply in the room. The bathroom provides emergency call just like any old fashioned hospital. You cannot expect better for that price in the orchard street, right?

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    Stanley Lum

    This is pretty old hotel but good location with a decent hotel equipped neccesity for hotel guest.
    Some upgrade like the water dispenser in the room for hot and warm water are pretty convenient but also tricky. Advice to give a guidance to avoid water spill over.

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    Hoàng Anh Vũ

    The hotel room is enough for 2 people, the food is good enough, the room price is ok!

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    Vincent Lim

    Very good location. Stayed here for 5 nights. It’s near to lots of Japanese eateries and a close walk to orchard central and centerpoint. The swimming pool will just need prior booking and the staff will escort you up. Not many people using it and can enjoy the pool to ourselves. The room is a bit small, and to clean the rooms, remember to press the clean room button next to the door. Had vegetarian meals at level 2, it’s the best!

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    Maya SR

    They gave me room for 3 people without additional charge. Very good location. Staffs are friendly. Building maybe quite old but don’t really expect much because it is quite cheap for hotel in orchard

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    marianne k.

    the first time on the way to australia we had two really good rooms with a great view and a lot of beauty stuff. this time, on the way back home, we get tiny rooms with an ugly view to a dark court. we are missing the bathrobe and slipper and also all the beauty stuff like teeth brush, shaver, shampoo (i washed my long hair with shower gel, because i had two of them with two different colors and thought the other one is the shampoo). it is like we get the forgotten rooms at the end of the floor around the corner, where nobody ever comes around. and i have a long, fat, black hair in my bed
    Breakfast was ok but not really for this money. the eating room was cold like a canteen.

    they only get two stars because of the first visit here.

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    Stephanie S

    I’m surprised that the hotel was nice and clean. It is also nicely decorated. Price is just right.

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    Heng Dju Ong

    Efficient layout, right near main Orchard road, but cleaning people is not up to their game for the bathroom is kinda stinky…also water pressure is good but out of shower head is low weird…

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    Eng Teck Tan

    Let’s talk about the pros.

    For singles and couples trying to get peace and sleep, this is great. It’s located in the middle of orchard, between two MRT stations about 10 minutes walk. Food, drinks, and just about anything is accessible around the clock. So location is fantastic.

    Now it’s a little complicated. Room isn’t that bad. Water pressure for my room is fantastic. Water heats up fast. If you need drinking water, there’s a pretty powerful hot/cold water dispenser for that. My room has two cups, and sachets for tea and coffee. For a hot day, the aircon also works fast to cool the room down in about 5 minutes.

    Room pillow, duvets, and sheets are comfortable, but depends on your preferences. I like a firm bed, so my spine gets good support.

    Now the cons.

    Make sure you have a direct HDMI cable to connect to the TV. As most of you know, internet TV boxes are useless. This is no exception. Bring in your own tablet or laptop, use your phone’s 4G to connect to the internet. If you’re streaming, this is the only way to get uninterrupted bandwidth (thanks Singapore).

    If you want good food, just head down to hawker centers and food courts all around you. I strongly advise against eating in restaurants, unless you know what you’re going for.

    Don’t expect too much else, because it’s covid.

    Stay alert, not anxious. Mask up. Wash your hands.

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    Thanh Phan

    the hotel is in a great location and services are quite good, but one thing, the wait staff at the breakfast are not very happy looking staff, look like they were forced to work.. and making us the the rest of the guests were very uncomfortable. common get your act together and be happy…!

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    Vania Karina

    The room is not clean and dusty and the receptionist who picked up my phone was so rude and unfriendly.

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    Jian Yew

    Stayed for 3 days with my friends, room wasn’t very big, especially for the price. Toilet was also very small. A bathtub is included but unless you’re 1 meter tall, don’t expect to be able to fit in there. Parking space here is also terrible, theres no parking for this hotel, instead, it shares parking space with a neighbouring hotel, and even then, there is a walk from the parking to the hotel itself.

    Don’t recommend coming here, there are other better hotels in SG.

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    Keisha Ardaneswari

    please do not claim as a 3-star hotel.
    the hotel has no security staffs or anyone that could help in the lobby, except the receptionists behing the table.
    the room was smelly.
    the bathroom was (omg) very small. they have this bathtub all together with shower and you need to climb into the bathtub (i said climb because it is quite high) to have a shower. i can not imagine how the elders could take a shower in this thing.

    the only good thing about this hotel is the location. i would appreciate if they give reasonable (not cheap) price due to their location. but not claiming as a 3 star hotel.

    tip : NOT SUITABLE FOR ELDERS OR CHILDREN

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    Stephanie Tan

    The porter s good courtesy and helpful and help me carry our luggage and front desk crew Benny , erlana, fauzi s courteous and cheerful . I make a complain to them . My chiller not cold . Their crew April help me replace a new chiller with a good condition their response S fast n efficient . Will Come back to stay Again Guys it s good hotel

  207. Avatar photo
    sepeideh maghsoudi

    Not recomending this hotel to anyone its disccusting not clean shower is so bad u dont even want to tuch it! Staff r not helpfull room is so tiny!! Breakfast is also so bad ! But the the wors thing is shower and bed not nice or comfortebel place to stay and when u complain the only thing the will say is! We r trying to resolve this things and pass ur meseges to the staff! Dont wast ur money!! Specialy if u staying with yound familiy!

  208. Avatar photo
    Gillian GWL

    bad experience @ hotel grand central on 18/12/21 (highly unrecommended!!!)
    – hotel staff @ receptionist area are not pleasant
    – air-con is not working well
    – sewage musky smell upon entering the room
    – entrance light and curtain light cannot be switched off and had to sleep with these lights on throughout the night
    – maintenance team off duty at night, hence the security guard came up to assist and am grateful he tried to help but no solution given
    – breakfast was not up to standard in terms of it being cold and hard (sandwiches + egg tart + fish fillet + yogurt soya bean packet drink)
    – spoke to receptionist and manager at midnight and check-out time respectively, and requested for some form of compensation
    – manager said they will have a discussion and get back to me
    – received a call from the hotel on 20/12/21 and apologized for the bad experience
    – communicated that it was my dad’s birthday and person on the line said that if I am around the area, he wants to treat me to lunch?
    – said that we would prefer a compensation just for the top-up for the room which we paid (less than $100), manager refused
    – hence, went ahead with this negative review with no objections from him

  209. Avatar photo
    faustine margo

    Isnt it time for the government or the owner of the hotel to en bloc the building? too many faults, failed standard quality, and maintenance. Even had an incident of black out. Yes, no electricity in my room. The engineer did not know what cause it.

    Worn out rooms, dirty carpets, cracky floor, torn down wallpaper, mouldy ceiling, rusty aircon, smelly water filter, the list go on and on. how did they get away from the inspection? just the health hazard issue should set the alarm to force the hotel to do their duty of care. the filthy air that comes out from the aircon alone, deserve a penalty. is singapore becoming a third world countries?

    one thing is dont be distracted by their pricing, your holidays or business trips worth more than their service. other thing is the many sexy ladies with minimum clothes is very distracting for husbands and male species alike. the hotel is surrounded by KTVs, and night clubs so it is very busy and noisy when you try to sleep on the evening.

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    Farid Rahmawan

    One of many budget hotel ini singapore, near orchard road.

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    Ann wong

    Location is good, very close to hawker and MRT. The room is run down and smelly. It needs renovation. Check in time is after 3 pm. We came in 3 pm and still have to wait 30 mins for the room.

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    Leonite1800 L

    There is only one transforer outlet to allow other nation plugs to actually go in. This makes everyone in the room fight for it, but other than that the hotel itself is clean and helpful.

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    Super Perez

    The place is ok for the price. There’s a water dispenser in the room. The ref is just a chiller with no freezer. There’s no way to reheat food in the hotel. We’re charged $50 for the prune juice spill on the sheet. DO NOT Buy from the store at the lobby. The guy sold me a 12 dollar sim for 15.you can buy everything he sells just around the corner.

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    heru tanaya

    Nice place. Free mineral water refill ini each room but there is no toothbrush.

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    Michelle Lelik

    Location was great! Very central to major shopping centres. Hotel staff are very friendly and go out of their way to assist you with all requests. Breakfast offered a variety of options and was satisfactory!

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    Sadeepa Palliyaguru

    Does not offer what they promise. They promised to offer me a two bed room for the family and the staff only offered a single bed room. The staff was not willing to accept this while I was showing the promotion I had. Very negative experience.

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    Jordan Soar

    Located on orchard road. Well situated and well priced for travelers not wanting to spend a fortune on accommodation. Checked all the necessary boxes in my opinion

  218. Avatar photo
    V N

    The hotel is well located but has the worst front office staff. They are super rude and unhelpful. The rooms are old and most of the things are broken or need repair. They are short staffed, don’t serve breakfast, no room service, no travel desk basically no service. The airconditioner don’t work and the rooms become very stuffy. Even the house keeping does not service the room on daily basis. The only good thing was an old man ( perhaps from security)who was quite well behaved and polite other wise the front office staff was the worst I have ever experienced. They need to change the staff of they want people to come back! Not recommended at all.

  219. Avatar photo
    Azerina Bundoc

    This hotel has a very good location as it is just a few minutes’ walk away from the MRT and bus stops. The staff were really nice and friendly especially Ms. April who was very accommodating and provided exceptional service to me and my colleague during our stay. They also took good care of our luggage which we left after we checked-out as our flight was still later in the evening. We went out after leaving our things and everything was still in order.

    I agree with other reviews that the hotel is quite dated I’d say you’d still get your money’s worth since because of the very nice location. The room was clean and had black-out curtains if you want to sleep in, the bed was very comfy, and basic requirements were adequately provided – with TV, wi-fi, iron and ironing board, vault, hairdryer in the bathroom (has hot and cold water with both an overhead shower head and a handheld shower head). They also have a hot and cold water dispenser in the room which is really nice. The bathroom also smelled good and all the basic toiletries were available.

    Overall, I was very satisfied with our stay and for the price will definitely recommend staying here.

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    Wee Soon Ng

    No proper alighting area for tour coach ! Get fine easily when drop the guest outside hotel , why don’t shut down the hotel and convert to resident area or condominiums as these consider a unfriendly area for Tourism

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