Review Holiday Inn Singapore Orchard City Centre, An Ihg Hotel 11 Cavenagh Rd

Review Holiday Inn Singapore Orchard City Centre, An Ihg Hotel 11 Cavenagh Rd

“I don’t normally write reviews but I felt one was warranted after my stay at Holiday Inn City Centre. …” or “The concierge team were wonderful. So helpful in arranging taxis and getting us in and out. They kept us aware of waiting times also. …” It is one of the few customer evaluation comments about Holiday Inn Singapore Orchard City Centre, An Ihg Hotel. Let’s read more of this article on to find out if Holiday Inn Singapore Orchard City Centre, An Ihg Hotel is quality.

Introduction about Holiday Inn Singapore Orchard City Centre, An Ihg Hotel

Here are some fundamental details regarding Holiday Inn Singapore Orchard City Centre, An Ihg Hotel. In terms of , it is generally believed that Holiday Inn Singapore Orchard City Centre, An Ihg Hotelis one of the best places to choose and trust. It is placed at 11 Cavenagh Rd, Singapore. Whether you are looking for a place or a service related to , this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.

Background Info

  • Phone: 67338333 (+65 67338333)
  • Website:
  • Address: 11 Cavenagh Rd, Singapore

Detailed information of Holiday Inn Singapore Orchard City Centre, An Ihg Hotel

Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.

In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.

Operating hours

The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.

Here are the operating hours of Holiday Inn Singapore Orchard City Centre, An Ihg Hotel.

Monday, Tuesday, Wednesday, Thursday, Friday: 06:00 to 17:00.

Saturday, Sunday: Close.


Please check the information below to find out the distance and travel time from the center of Singapore to your destination.

4.44 km4 minute5 minute4 minute

How to contact Holiday Inn Singapore Orchard City Centre, An Ihg Hotel?

If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Holiday Inn Singapore Orchard City Centre, An Ihg Hotel via:

Phone number

You can reach Holiday Inn Singapore Orchard City Centre, An Ihg Hotel at 67338333(+65 67338333). Use the hotline to contact them right away for the quickest help and resolution to your problems.


You can contact Holiday Inn Singapore Orchard City Centre, An Ihg Hotel via It will react rapidly and assist you with your concerns.


You can directly come to 11 Cavenagh Rd, Singapore if you have any questions or want to try to experience its services.

Holiday Inn Singapore Orchard City Centre, An Ihg Hotel reviews

Holiday Inn Singapore Orchard City Centre, An Ihg Hotel is among the best destinations of in Singapore, and it merits your consideration.

Is Holiday Inn Singapore Orchard City Centre, An Ihg Hotel good?

To determine whether Holiday Inn Singapore Orchard City Centre, An Ihg Hotel is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:

“I don’t normally write reviews but I felt one was warranted after my stay at Holiday Inn City Centre. …”

“Fantastic service! All staff are very friendly and helpful. Rooms are very well maintained and comfortable. The buffet breakfast was superb 100% recommend this hotel to families with young kids. …”

“The concierge team were wonderful. So helpful in arranging taxis and getting us in and out. They kept us aware of waiting times also. …”

“A big shoutout to the front desk Asian male staff who served us on 11/06/2022 in the morning. …”

“The location of the hotel is perfect even for families. In-room food is actually good for sharing. Staff is very friendly specially the front desk and Siri at the breakfast room.”

“Normal size hotel rooms, great service, good rooftop pool. Best location, just of Orchard Rd. Cuppage lane nearby, with heaps of great little bars and restaurants. Would definitely stay here again.”

“Friendly staff. Clean and comfortable. Good selection at breakfast. Only thing I could possibly fault was the roof top swimming pool could do with redecorating. Rooms very good and clean with daily cleaning.”

“Able to check in early (I arrived unexpectedly at 12+) and even extended my checkout time pretty late. Even complimentary parking throughout (had to exit n enter the hotel couple of times) …”

It has won many reviews from customers on the website, including 210 feedbacks with an overall score of 4.4 out of five-star ratings. Out of those, 84% are positive reviews. has provided all the essential information about Holiday Inn Singapore Orchard City Centre, An Ihg Hotel, including address, operating hours, phone number, and feedback from customers.

If you feel services provided by Holiday Inn Singapore Orchard City Centre, An Ihg Hotel are not good quality, what should you do?

If you have had an unsatisfactory experience in Holiday Inn Singapore Orchard City Centre, An Ihg Hotel, you can leave a comment below and share your experience.

Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.

Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world. I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys.
Review Review Holiday Inn Singapore Orchard City Centre, An Ihg Hotel 11 Cavenagh Rd

There is a total 210 reviews

4.4 / 5




  1. Avatar photo

    Location scores points and handy to have the carpark. Property is very dated and full in design and features. Rooms smell musty and whilst everyone is genrally courteous the product is what lets it down. if you are not fussed about looks then this hotel is okay to stay at

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    rajasekhar mallela

    It’s good hotel to stay, staff’s are courageous. You’ll have swimming pool at roof top and bar on the ground floor.

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    Debbie Soo

    Went there for a course. Function rms were clean. Ate at their restaurant, decent variety for buffet.

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    Mats 2023

    Good location and Good service team
    The room quality and content to be improved
    Kettle and ready made coffee / tea bags to be provided

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    G K

    The service is as good as always but the banquet manager could have been better this time around. Nevertheless the staffs are very pleasant.

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    For our first Singapore visit we decided to stay in an IHG Hotel. The location was quite central. The pool is big enough to have fun with kids. Great breakfast.

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    We checked in for a quick shopping trip from Jakarta to Singapore. I love the general ambiance of the hotel the moment we walked in. The lobby has a pleasant fragrance and the interior is relaxing. …

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    Entire staff at the executive lounge were always welcoming. They provided excellent service at all times of the day, breakfast, afternoon coffee, or in the evening for cocktails.

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    Cros Chum

    Safe, clean and very comfortable. Very attentive service and clear explain. Hotel is surrounded with a lot of shopping center and food outlet.

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    The concierge team were wonderful. So helpful in arranging taxis and getting us in and out. They kept us aware of waiting times also. …

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    Good location, near shopping malls and lots of food. ageing facilities but clean and tidy. polite and helpful staff. property under upgrading at time of stay, minimal impact during stay. outdoor swimming at rooftop.

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    Shawn Lin

    Can’t ask for a more central location. It’s walking or a short cab ride to all the major attractions. Lots of food options around at all hours of the day. I’ve never seen a holiday Inn breakfast buffet having a queue about 20 minutes long, speaks to the qualify of the food. Front desk and room service were great as well. Rooms were small but it’s holiday Inn in a prime location, so keep your expectation real.

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    My wife and I booked a deluxe suite for 2 nights. We were given a suite with a wonderful park view but a few doors away from a room that was being painted. The paint smell was strong in the corridor and permeated into our suite through the …

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    We arrived very early after a long arduous flight hoping for an early check-in. All rooms were occupied but staff made every effort to assist us, providing us with breakfast and a comfortable, quiet place to wait until a room was made …

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    RK -

    Hotel a bit dated but the guest service is fantastic !
    The service staff like, Erra, Jordon, Jason, KK & Balbeer are attentive, approachable & helpful. The breakfast here has gd selection and v generous portion, can easily be eaten as 2 meals.
    Pleasant stay here, will be back with my
    family after this quarantine period. Hope to see all the familiar friendly service staff again.

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    Alex Chin

    Currently undergoing refurbishment while the hotel is still operating. Looking forward to a brand new facility =) This hotel is currently a very popular venue for training courses. My recent visit to attend a training course found that all of their function rooms were fully occupied by all sorts of training courses LOL

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    Eat till Broke

    Service recovery is good but can be better. Did a good job and was surprised when they sent us an anniversary cake, fruit platter and a bottle of red on the house.

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    Andreas Dieter Wurster

    Not the newest but well maintained. Spacious rooms, friendly staff, very nice breakfast choices and a nice location make the Hotel a good place to stay.

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    Great old school hotel with great staff and big room, bed and pillows are comfortable. Although hotel is next to a major highway, we cannot hear any traffic noise from any of the rooms we stayed. Breakfast has a great varieties although it …

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    Great value. Well located for transport with good facilities. Everything you need is just at your doorstep. I recommend that you upgrade to Executive Lounge status. Fabulous staff will provide you with excellent service, good wines and …

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    Great place to stay. Recommended for all business and personal visits.

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    Aayush Joshi

    This hotel is amazing value for money for it great location and amazing connectivity across Singapore. Also the staff were very helpful throughout the stay. The pool was well kept and the small bar was helpful in the evening for a quick drink.

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    Overall is very smooth and comfortable stays. From the front desk, restaurant, and bar counter to the housekeeping are doing a very good job.

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    The service I was expecting were not available, I booked the hotel specifically as I wanted my wife to experience the executive experience that I had experienced in sister hotels, but these facilities were not available and an alternative …

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    The comfortable, experience, service. All staffs are very friendly, polite, accommodating and doing a really good job. I would like to say a big thank you to the concierge guy who helped me bringing all our bags to the room. Please extend …

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    Staff were all extremely helpful. Hotel is beautiful and ideally located. All requests were immediately honored. Staff went out of way to accommodate your every need. The bed was very comfortable. Bathroom was very well stocked with many …

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    faraz k

    Had a really wonderful stay at this hotel, staff are very helpful and accomodating.

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    Just off Orchard Road – but only five minutes walk away. Great location and quality of the hotel is first class. Staff at reception, doormen and Executive Lounge are 100% first class – an asset to any hotel. The swimming pool on the roof is …

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    Matthew Ross

    Great location. Right off the back of Orchard Road. Has a decent bar off the lobby and the breakfast offer is worth the spend. Pool on the roof is a good size and the Gym has plenty of equipment.

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    the overall stay experience was great despite the air conditioned problem, really appreciate the halal food that served int the restaurant for breakfast, won’t doubt to recommend the hotel for my business colleagues and families

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    Pooja Menon

    This hotel is amazing. They have great service, it was my birthday during the trip and they mad a special effort by bring me some chocolates and a note with wishes. I am really pleased with my stay here and would definitely recommend.

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    Tim Tee

    Great hotels become that way because of the staff.

    This is a unique property, it is located only a minutes stroll to bustling …

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    Hotel is a 3mins walk to somerset station and surrounded with good resturants and shopping centers. Our family loved staying here. The room is big, clean and comfortable. The service standard was excellent! …

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    Would love to stay again because the bed is so comfortable. Which there are more channels that shows movies.

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    The location of the hotel is perfect even for families. In-room food is actually good for sharing. Staff is very friendly specially the front desk and Siri at the breakfast room.

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    Welcome to the hotel always lovely, every time, and every day we returned from our adventures. …

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    The key aspect of this property is the location. Its just off Orchard road and there are many dinning options close by. Additionally Bus and MRT are available at around 5-10 mins walking distance. Property is slightly old but does not spoil your experience in any way.

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    Hotel was in a great location, close to shopping and easy access to an MRT (subway) station. Very clean and quiet hotel, offering great meeting facilities and good food options. Lovely pool and hot tub on the top deck for relaxing. Rooms …

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    The room was full of musty smell. There are no proper place to place the toiletries at bath area.

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    roy he

    this hotel location is very convinence and staff are very friendly, especially the food and beverage staff in lobby bar. bath room towels need to upgrade, find a lot of towels had dirty yellow marks and broken holes.

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    Murugadas Samsung

    We are a family of 5 staying at Room 803 and 822 since 26th July morning. One room will be checking out on 31st morning and the other on 4th of Aug. When we came to the room this evening, they have not cleaned or cleared the rooms and when enquired they say they clean only on alternate days. We don’t pay them less for these days right? Or was that mentioned in the website? Leaving that aside, the guest services asked us what we would require for the day as they wouldn’t clean or replenish!! We asked them for coffee sachets, bath towels, hand towels. He came with few tea sachets, bath towels and no hand towels and coffee sachets. I don’t know what to say. We are paying 350 SGD (Approx. ₹22,000) for this per night! And, lastely, there were termites in the room. I think this is more than enough to make your experience horrible. Not at all expected from a holiday inn !!!

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    Every little requests are chargeable. Room has no coffee and requested for a coffee and informed chargeable. Requested for at most an hour extension in the room – charges applicable.

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    SaL H.

    all the staff are very professional, polite and respectful towards us during the stay. From the bellboys, housekeepers, restaurant staff & Check-in associates.We were kindly treated

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    Dominik Müller

    Chique lobby and good outside impression, super friendly staff. But the room’s quality was improvable, it appeared slightly old/dark and there was a constant unpleasant smell (like wet, almost moldy, though I couldn’t detect any visible source at the walls), bathroom shower (only in bathtub) was slightly clogged. Probably there are better rooms in the building. Stayed at another HI in Singapore the week before where the room was in a much fresher & newer shape.

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    Simon Shaw

    Clean, friendly staff, spacious rooms. The location is very good being next door to Orchard. 7-11s and numerous food options nearby.

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    Vicky Y

    I don’t feel comfortable from the moment I step into the room. The hotel is quite age, ceiling is quite low, room concept and design very old I would say. certain corner are very dusty. If you are very particular on hotel room environment, I not recommend this hotel. You may go to holiday inn Clarke quay, is newer. But anyway, Service is good as the reception assist to change another room for me, however I still don’t find it comfortable, suppose to stay for 3 nights, but I decided to check out on the second day and move to another hotel.

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    Soren w

    Central shopping locations with easy access to shops and public transport. Surrounded by food outlets. Hotel was old and in need of an upgrade but everything except the pool was working. Great bed made sleeping a breeze

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    Value Finding Cal Bear

    I have been staying at this property twice a year for probably close to five years now. Very welcoming and efficient staff across the board. Modern, comfortable rooms. Fantastic Breakfast Buffet from 5:30 AM to 10:30 AM to accommodate both …

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    Local uncle

    Returned from pleasant stay in Singapore. Reserved an executive room with included daily breakfast and evening snacks and drinks. Executive lounge was under renovation so breakfast was served at the 2nd floor restaurant and evening …

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    Aθena 3012

    Hotel is situated behind Cuppage Plaza, overlooking the Central Expressway (CTE). Quite inconvenient if you are trying to get to the hotel during evening peak hours because of the traffic congestion near the hotel.

    Rooms are outdated but staff are nice and accommodating. Please note TVs are old. There is no casting and no Netflix.

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    sugi Hendric

    The location to great foods and Orchard street is excellent. Without having to walk far to find whats unique about Singaporean food, the food places just a stone throw away from the hotel is flushing with local foods such as Singaporean …

  52. Avatar photo

    The service is worse than bad

    Breakfast is awful. It is obvious that stale food is always given. The service …

  53. Avatar photo
    Saad Hassan

    Horrible hotel. I am shocked at how this hotel gets good reviews.
    Bed bugs
    Horrible smell in bathroom and hallways
    Drainage issues in the shower
    Blood stained sheet

    Only good point is location but it’s not worth it.

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    I had stayed at Holiday Inn Orchard City Centre from 9th-14th May 2018 and had a wonderful stay over there. …

  55. Avatar photo

    IHG is a renowned brand and Holiday Inn Orchard City Center is a hotel i frequent since 2004 (!)
    i always had a really good experience with it till this stay. i hope this is accidental & that the high quality and welcoming spirit will return.

  56. Avatar photo

    Holiday Inn Ochard Centre Singapore is always my first choice whenever I come for business and leisure. It has great teams always look into your needs. They ensure you feel comfortable during the stayed. Breakfast was great and many varieties, room is clean and comfy, great location to Ochard and surroundings.

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    The hotel is a bit old, but is clean and tidy. The location is good

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    Sabrina Meah

    Vasanthi, Anand and Bahrum are a super team who made our wedding amazing and so beautiful!! Exceptional hospitality, service and attention to detail! So blessed and happy!! Thank u once again!

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    Amarjit Singh

    Had the pleasure of working with Vasanthi, who helped us arrange a wonderful family celebration in the hotel ballroom. Staff were so helpful and offered great suggestions on what needed to be done. Food was also also amazing. One of the better places serving Indian cuisine in Singapore.

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    I was with my wife and two kids for a family vacation here. We had booked a room with two double beds. I had never thought of a room neither heard earlier about a hotel providind two double beds. A very comfortable stay with great …

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    Akshara Govin

    Nice hotel ! Personally I really loved the food because they served vegetarian Indian food and also you can find other western and Asian food too I love the restaurant staff they are so friendly and thanks to one of the restaurant staff Mr. Praveen for the hospitality during breakfast time this hotel had nice pool and sauna too

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    Jason Toh

    Only stayed a night. The room was nice and clean and a comfortable size for 2. Location is great with shopping and a bunch of restaurants very close by. Would rate this higher if the service had been better. We had problems with check-in and it took about an hour to get two coffees in the morning.

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    Papa baker

    A past user of this hotel. Some rooms are really noisy at night due to a very close night club. There is no doubt that the staff know what rooms are affected. Don’t say anything Just try their luck. …

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    R A Gamage

    My first experience with holiday inn Singapore orchard city centre was amazing than I expected. They made our life memorable. excellent work
    Thank you so much
    I wish you all the best

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    I always stayed at this hotel, the reason mainly being, the comfortable environment your hotel have created for me as a muslim to stay in. This hotel has a bidet on the toilet, serves halal food options, and a very strategic location.

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    Gez 'n Lise

    Everything was perfect from start to finish. We stayed 6 nights and enjoyed every minute. Porters and reception staff were great. Staff in the Executive Lounge including Sofia, Linh, Kathleen and Wu Qing (Nicole) were exceptional and the …

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    I am grateful to all the staff at Holiday Inn Orchard City Centre, Singapore for making my family’s stay truly memorable. Especially Dorothy and Lillian for going out of their way to ensure that my family was comfortable throughout our stay …

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    In addition to the awesome Breakfast Buffet at Window-on-the-Park, the location of Holiday Inn Singapore Orchard City Centre is right at the heart of all the shopping centres. Conveniently locates only a block from NS23 Somerset, Took me …

  69. Avatar photo
    Wraith M

    Been visiting over many trips over decades and this location never fails to be an enjoyable stay. The friendly staff checked us in with a smile and did everything they could to make our trip memorable over the next number of days we stayed.

    The hotel is less than a block away from the main Orchard Road area and the Orchard MRT station is easily accessible by entering the Centrepoint Shopping Centre directly across from the hotel.

    Certainly will be visiting again next time we get to Singapore!

  70. Avatar photo

    Comfortable stay. Hospitable and friendly team members.

    Toilet came with a bidet and bathtub are had handrails for safety. …

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    Our overall stays here are great! The receptionist greeted and acknowledged me as a member of IHG. They took care ofnour stuff to the room. The room is clean as well as the bathroom. The pool is clean too and my kids enjoyed it. The …

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    I’ve stayed at this hotel a number of times. It’s ideally situated off Orchard and is quite accessible to MRT and other transport. …

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    This used to be our favourite hotel 10 years ago. Went back in November. The staff were really great, however the hotel is in urgent need of a upgrade, it is still trending a 80’s feel.

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    Staff are friendly, helpful and efficient. The rooms are clean tidy and well appointed. I only had one very minor issue during our stay, when the room key did not work. This was taken care of immediately by the front desk, who could not be more apologetic.

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    Stayed just one night but v good nights sleep and breakfast was excellent.
    V good central location and very convenient for seeing the city.

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    Tracy Wong

    We had our wedding lunch banquet at Holiday Inn Orchard City Centre on 26 Jun. Grateful to have Moe, Steven and the team for organising our banquet seamlessly.

    Moe, the sale manager makes decisions fast, responded and accommodated to our requests very promptly. She also advised us on what to take note of during planning. Due to unforeseen circumstances, we had to make several last minute changes but she handled them professionally.

    Steven, the banquet manager and his team had been a great help in managing the banquet flow. Steven is attentive to details, reacts fast and guided us what to do next based on his experience, e.g. suggested us to mingle with guests while waiting for next programme. They also took initiative to pack our food to hotel room as my husband and I did not have time to eat during the banquet. These thoughtful and voluntary gestures made our day.

    We are also satisfied with the venue, themes, lighting. Many of the guests praised the food. Initially, we chose Holiday Inn due to their attractive package and location, but their good services has made our wedding experience memorable and wonderful. Would like to recognize the team for keeping their smiles, being friendly and helpful throughout the process despite having hectic schedules. Highly recommend

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    The hotel is clean however it’s extremely tired and dated. We stayed for 9 nights in 2 rooms and paid for the executive lounge only to find out it is currently not in operation. Very disappointing and no compensation. The staff seemed …

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    Rachel Lim

    Had my wedding here and service staff were exemplary! Moe was my wedding coordinator and she was so flexible with everything and giving in to all of our requests. Anand was our banquet manager and he was so so nice as well. They heated up our banquet food and brought up to our room after the event. Food was great and feedback during food tasting was taken and improved tremendously! Never regret holding my wedding here. Room was great too other than it being super cold. Will recommend HIOCC to anyone holding a wedding!

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    The check in was smooth and quick. Room is larger than I expected. Although the window is a bit dirty, the room overall is prefect. …

  80. Avatar photo

    Have stayed at this hotel so many times and always enjoy it, great location, good service and food. …

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    H K

    Room is spacious and clean.

    Staff is always ready to offer assistance.

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    My stay at Holiday inn orchard city Centre was a rather unpleasant one.

    It started with a delayed check in because the rooms weren’t ready. Then when we …

  83. Avatar photo

    Able to check in early (I arrived unexpectedly at 12+) and even extended my checkout time pretty late. Even complimentary parking throughout (had to exit n enter the hotel couple of times) …

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    Faisal Jamain

    Was putting up at the hotel for three nights due to my sister’s wedding what was held at a nearby venue. While the breakfast area was small, it made a good impression. Generally good variety and the menu was different each day. HUGE PLUS …

  85. Avatar photo

    Great customer service. Delicious food. Good location. Perfect stay.
    Special thanks to Cris at the reception counter, for his excellent customer service and accomodation.

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    Hotel is accessible and near tourist destinations. We felt safe as the hotel practiced safety measures without sacrficing customer service. Concierge were great and very helpful. …

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    It was a really great and enjoyable stay with my wife and son. We enjoyed the cleanliness of the room and temperature was just right. The bathroom was clean and toilet paper were new, No water around and it was dry. The location was really …

  88. Avatar photo
    Jensen Wong

    Just had our wedding on 1May2022. It was definitely a memorable night, hotel stay was superb with excellent service. A special shoutout to Moe, our banquet coordinator who assisted us in organising from the start to our wedding night. Much thanks to her and her team. Will definitely recommend this place and hopefully be back in the future!

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    The stay was comfortable enough. The room was great. All the room amenities were fantastic. The shower and bath facilities were easy to operate and well-maintained. Very good insulation from the city noise outside – quite impressed …

  90. Avatar photo

    Overall a great hotel in a fantastic location. It was a perfect base for a 3 day city break en route to Penang. The staff were fantastic and facilities good. We opted for the executive club which was ok – food was disappointing at times but …

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    J B

    Normal size hotel rooms, great service, good rooftop pool. Best location, just of Orchard Rd. Cuppage lane nearby, with heaps of great little bars and restaurants. Would definitely stay here again.

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    A G

    Fantastic service! All staff are very friendly and helpful. Rooms are very well maintained and comfortable. The buffet breakfast was superb 100% recommend this hotel to families with young kids. …

  93. Avatar photo
    Ken S

    Review for hotel gym only: tiny, hot even with the AC on, cramped for five/six people. I’m looking forward to when hotel invest some money into a bigger/more equipped gym.

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    Friendly and helpful staff. Wonderful location 1 minute walk to bars and restaurants. 2 minute walk to Orchard Road

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    Arrived on a Saturday afternoon and being lucky to have travelled a lot over the years was a Diamond Elite member of IHG. Normally an upgrade is expected but not this time so was disappointed, however, Vignes was superb in ensuring the next …

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    Pluto the Magnificent

    Plenty of hand sanitizer call points at all the entrances and at lift entries. They only clean your ream every other day. We did not have enough towels or toiletries for our family, had to call every day to top up but service staff were very speedy and responsive. Everything handed to us in plastic bags.

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    H O (H)

    Good job, Manager on duty today at Windows at the Park (the in-house breakfast buffet restaurant Lvl 2)!

    *I was too tired and sleepy forgot to get his name this early morning

    Thanks for listening to my voice by helping to specially allowed to deliver some buns to my guest room where 2 people are still resting due to seasick from star cruise return yesterday. I knew there are rules to follow but if there are exceptional conditions/ special request at acceptable level, please do listen to our (your hotel guests) voices.

    Again, good jobs to all staffs of HI. Continue to serve at your best level. Thank you very much!!!

    *Room rating to be rated after check out

    Room level 5 (3 rooms) + level 4 (1 room)

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    Aye myat mon

    We held wedding dinner yesterday .
    I cannot wait to review although it’s just honeymoon period .
    Thumbs up to the banquet team Moe pyay and Steven who give excellent service and help to have my dream wedding
    I could not see food reviews during my research . Let me feedback food is so great ! And my guests love so much too .
    Recommend to choose this hotel if you want to have dream and grand wedding Crystal ball room is shiok! It’s lighting , dry ice effect chandelier all will definitely make you feel much better than famous 5 stars hotel . I felt like I had royal wedding here .

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    A big shoutout to the front desk Asian male staff who served us on 11/06/2022 in the morning. …

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    Once again The Holiday Inn Singapore Orchard City Center has not failed me ( they never have). …

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    Stayed 6 nights with two small children. Four of us could comfortably sleep in a twin bed premium room. Child breakfast was complimentary. Swimming pool was open till 11pm which the children loved. Staff was kind enough to allow late checkout till 2pm. Overall, we had a great stay at the hotel.

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    Lovely clean and quiet property. Staff are very friendly and accommodating. The location is excellent—walking distance to lots of restaurants and a couple large shopping malls. We enjoyed staying here and highly recommend!

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    We checked into the hotel (2 rooms). The rooms given to us smelled old and musty and moldy. Asked to switch rooms, they were nice and found us 2 other rooms. One room was ok to stay in and the other had the same smell. They found another …

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    Rohit Chakravorty

    Rooms were nice and clean, but service not that great. Being a platinum elite member, I wasn’t offered the benefits at check in. At the same time, I had mailed the hotel 2 weeks prior to my check in with my room preferences. Nothing was done about it.
    I was asked to wait till rooms and arranged, and waited for more than an hour and when asked at counter if my room was ready, they said yes it’s been ready for a while. No intimation of it in spite of sitting in front of the front desk for hrs. Even while checking in, I wasn’t given the information about fitness centre under renovation and can go to another hotel to workout. Only information given was the fitness centre is not operational.
    The initial 2 days I didn’t find the service up to the mark. Later on met Mr. Jason from guest relations, and he tried to smoothen my experience. This rating it a 3 star overall. Else would have rated much lower.
    I have stayed with Holiday inn Atrium and Novotel at Stevens in the past. Haven’t encountered such instances with them.

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    Shivam Agarwal

    I have been there for one day workshop related to work. The place was nice and they are following covid related protocol. The snacks was nice. But the lunch was pathetic for vegetarian I had severe stomach ache after eating the food. The beverage also provided a was cold. I think they should work on those aspects to better service to customers.

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    Cylon Base Star

    Great location! Next to the Pearson exam center.
    Room was ok but ceiling bit too low.
    Not modern but shinny clean!
    Relatively pricey for 4 star hotel.

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    Eric Lim

    Holiday Inn, though dated in terms of infrastructure, has warm and pleasant service which never fails to touch the heart of their guests. Very accessible to all parts of towns and Singapore!

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    Engineer engineer

    Rooms are dated and it shows. Room was clean. Lobby and staff are nice. Location is very good with many places in walking distance.

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    Dave Brass

    Stayed for 7 nights last week, overall its a good hotel but really showing signs of age. Everything just needs an extra 10% and its good. …

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    From the moment we arrived, we received friendly, helpful and professional service from the front counter staff. The friendliness and professionalism continued with the lobby bar staff. I only have positive things to say about my experience …

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    Monica wang

    I didn’t finish my breakfast buffet yet, however the waiter was trying to clean my table. It was ridiculous. The hotel located in the most popular shopping area, you can go to the 7 shopping centers from 11am till 10pm just by walking.

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    Conveniently located, and rather large room make your stay comfortable in Singapore. Facilities are getting tired for the price we pay, but hotels in Singapore are all expensive anyway!

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    1. Soft pillow & semi firm bed
    2. Clean bathroom however have to request additional bath towel & floor mats
    3. Bearable queue at the breakfast buffet however the excellent soft & yummylicious pastries made up it all good

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    Room is clean, room light is enough.
    2 universal plug beside the bed is easier for mobile phone charging.
    Good location food, MRT station and convenience store is plenty around the hotel …

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    The right location in the central of Singapore , fast service , clean and comfortable room .
    Food is good and tasty , the staffs friendly and helpfull , closeby to shopping area and hawker style food , good environment

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    Great location, a block away from Orchard Road and across from Cuppage with its lively bars (especially during World Cup matches). Front desk and concierge were excellent and accommodating. Interior renovations going on were the biggest negative due to paint fumes.

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    My family and I stayed for 7 days and 6 nights. We really enjoyed our stay at our club room which was upgraded to a junior suite. The staff there was really nice and welcoming. Even the staff members that help make up the rooms would greet …

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    We stayed here in January 2017 and found the Holiday Inn staff very welcoming and accommodating. As a IHG member, we received a welcome gift and also a late check out on our departure date. …

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    Zhe Xuan Tan

    We held our wedding at Holiday Inn Orchard, it was such a wonderful experience! We love the services and meticulousness by the wedding coordinator and banquet manager!

    Big thanks to our wedding coordinator, Moe! We understood from our emcee that there was a period where Holiday Inn was down in manpower, and that she had to takeover many last minute’s projects/events, yet she has been responsive in addressing our queries/requests. She has been really helpful and guided us well in our wedding planning. We are thankful that she had acceded to our many last minute requests.

    The dinner banquet package was very value for money, and the food was good! The whole wedding went very smoothly! Truly a blessing for us to have Holiday Inn as our wedding venue! Thank you!

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    Nice hotel location and good service . comfortable bed

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    Not the greatest check-in experience but the room was spacious and beds comfortable for a relaxing stay. Only downside is the recognition of IHG membership and overall cleanliness of the room.

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    The staff at this hotel go way above their job description to ensure that your visit is a good one. The Guest Services and Executive Lounge staff in particular are awesome. During our recent stay my grand daughter took ill and Guest …

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    We ate hi tea but took quite long to prepare although there’s not many guests

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    ML ML

    Just held my Chinese wedding banquet over the weekend at Holiday Inn Singapore Orchard City Centre (Crystal Ballroom). My review:

    Food taste – 1/5
    Food portion – 3/5
    Service & pace of serving – 4/5
    Ballroom decor & layout – 5/5

    Food (taste 1/5, portion 3/5)
    > Food taste and portioning were GREAT and exceeded our expectations during Food Tasting, and we only had minor comments for the Chef to adjust.
    > The food on AD was a HUGE disappointment – a lot worse than food tasting. Some of the feedback from our family & guests:
    – Most of the food was served cold or lukewarm (even soup and orh nee)
    – Portion was small esp for vegetarian, and vegetarian food consisted of many fried items.
    – Roasted duck was hard and too salty
    – Fishmaw soup was very watery
    – Ee Fu noodles tasted too powdery
    – Uneven proportioning for indv plating esp the veg (some a lot more veg) and duck (some just bones with little meat)
    > In addition, to our shock, the food was served to ALL tables (incl full tables) via individual plating. This was not made known to us prior (the WC had told us should be able to give communal serving for all tables if not then just for tables of 10). No good explanation was given to us on the individual plating. This might be why the food wasn’t served hot.

    Service (4/5)
    > The Banquet Manager (Steven and Syafiq) and the banquet servers were generally prompt and gave very good service. Although they mixed up one of the guest with special diet with vegetarian initially, and one of the tables had missing servings that was rectified only when the guests asked.
    > We managed to start ~10mins earlier because most guests were seated, and ended early (ballroom cleared by 10.30pm). The servers were attentive and not pushy in clearing the dishes, while ensuring next dish were served promptly.
    > Both our march-ins were well executed with the complementary dry ice and flower petals. However, the instructions from Banquet Manager to us were not very clear for cake-cutting and champagne popping.
    > For WC, we had multiple changes due to turnover of staff and balancing of workload. Our WC (Moe) was professional and responsive, altho she was unexpectedly less responsive in the last few weeks to our AD. Might be busy with other weddings as our AD was during a popular weekend.

    Ballroom (5/5)
    > The Crystal Ballroom was the main reason we signed with HISOCC, and it did not disappoint. The crystal chandeliers, the layout and the AV equipment met our expectations. There was also live camera feed to show the stage happenings on the screens, so all guests could have a good view.
    > The long and straight aisle with the mirrors on the walls made our march-ins easy and spectacular. Although the Crystal Ballroom could accommodate more tables, we recommend limiting to 12-14 tables as the optimal crowd size as the excess tables will be at the side and away from the aisle. In our long aisle setup, the projector screens behind the stage were unable to be used as they were blocked by the hotel’s decor, so only have screens on the left side of ballroom (not ideal for guests on left side of aisle). There is also an option for a short aisle set-up, if you prefer to show more projector screens.
    > As there was insufficient space outside the ballroom for cocktail reception, we took the hotel’s recommendation to open the doors for guests to be inside ballroom. But this made the guests felt that there were no cocktail reception as the servers were located inside the ballroom with no servers outside, and cocktail guests were merely served the same drinks as banquet (with no cocktail food)
    > The hotel also kindly accomodated to set up the corner of the ballroom for a small tea ceremony.


    TLDR: Great ballroom, above average service, disappointing food on AD despite satisfactory food tasting. Sign with HISOCC at your own risk, esp if food is important to you.

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    Tyler Dixon

    Decent hotel with tons of great access. Service was professional and helpful. It’s easy to get a cab from the concierge desk up front. They’re staffed 24/7 too. There is a restaurant in the hotel (though I’d recommend you also check out the local strip right behind the hotel if you don’t feel like exploring too much). There is a hot breakfast served on site. The staff is good and the food is ok. For the price I was mildly disappointed. It takes a bit to find the dining area. From the main floor (1), pass the elevators and then take the staircase up to the second floor. The bar on the other side of the hotel is a nice place to relax and have a drink. Try a Singapore sling! Or something a little stronger . The room was ok, they cleaned it every other day. The AC units are super loud. I confirmed this with several other guests. I didn’t find an alarm clock in my room, which I thought was weird. Overall a nice experience, thank you!

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    Though the hotel is on the older side, the rooms were delightfully cleaner than some other hotels we have been to. Cleaning was very efficiently done while we went down for breakfast and when we finished eating, room is done for us. We had …

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    For the environmental friendly, would be good to install soap and shampoo dispenser in the room instead of providing single pack.

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    We have stayed at this hotel earlier too. We love the hotel for its brilliant location and excellent service quality. The hotel is neat, clean and the amenities are all upto expected standards. The only thing we did not like was that our …

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    Check in was good but…. went downhill from there.

    Strong paint smell in hallways and in room. Strong enough to get a slight …

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    We had a great time during our stays at this hotel before and after our cruise. The hotel is centrally located and have easy access to most attractions. The rooms are well appointed , roomy and comfortable. The hotel staffs are exceptional, …

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    Usha Venkatesh

    We stayed in this hotel for four days and never a moment did we regret for chop this hotel while in Singapore. Of course the location was splendid but it’s the experience we had from the staff which made our stay special and memorable . They gave us an early check in without making a fuss over it. All proceeds in the reception was easy and quick. We liked everything over here and whether we would recommend this place to friends or family is a huge “YES”!

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    Apart from the nice staff, cleanliness and good location. Partner has pointed out something that I did not notice. The air conditioning was so quiet, hence very conducive for a good night’s sleep. Well, it might be because the room we’ve got was somewhat bigger, but indeed, it was unnoticeably quiet (+).

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    Very nice hotel. Great pool and very nice staff. Looks like a small 5 star hotel to me. The air on in the room was not that working well but there is no need for 18 degrees C anyway. Else all good.

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    Overall stay was good. More training for staff, especially for room service, particularly those who are not proficient with the English language to be more polite when talking to guests.

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    Again a great stay at the Holiday Inn here.

    friendly staff, clean hotel, feeling home.

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    What a treat. In the States, we have Continental Breakfast or maybe a “yuppie” Make-to-Order-Omelette! At the Holiday Inn SG Orchard City Centre in-house restaurant, the wide range of international delicacies, local favourites, and the …

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    1. The hotel staffs are friendly and approachable.
    2. The breakfast buffet are value for money.
    3. The hotel is near to the MRT station.

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    Berry ahmad

    Had a great stay. The staff there were very professional. One of their service crew member, Sasi, provides exceptional service and we were pleased with his assistance.

    However, take note that even though their front desk mentioned that the food from the executive lounge comes from their halal kitchen, they still serve pork for breakfast.

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    The room services are great. Staff always provide assistance when needed. However, poor restaurant services at the cafe. Can be improved. Pillow can be more firm.

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    nada ng

    We had our Annual Staff Dinner at Holiday Inn Orchard City Centre Singapore last Friday and it was such a pleasant experience working with the team from the beginning to the end. Katelynn Chong, Assistant Director of Catering and Event Sales, worked closely with us and took care of the details, giving us suggestions and proposals to make our event flow smoothly. The front desk staff (sorry, we didn’t get his name) was very considerate to assign a day-room nearest to the lift so that our organising committee can have easy access as we move around in our wacky costumes. The Banquest Manager, Shafiq Rosli, together with his banquet team, was so warmth and accommodating to us. Our staff had feedback to us that they love the deco and ambience of the Crystal Ballroom, and specifically those who had the halal menu raved about the yummy dishes. We thank Holiday Inn Orchard City Centre Singapore for hosting us and making our event a success!

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    Great hotel, clean, friendly staff, close to the train station, shopping, and restaurants. Great breakfast but it would be nice if it was included. The pool area was nice but the hot tub and gym were closed.

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    Book this for my wife. She has seamless check-in process. The staff is very friendly and will definitely visit again. …

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    I very much enjoyed my stay at the Holiday Inn Singapore Orchard City Centre. The staff were wonderfully friendly and helpful, attentive but not intrusively so. I stayed on the club floor but did not have access to the club lounge so had …

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    Housekeeping and Engineering departments are reliable and fast.
    Check-in is easy and fast.
    The room are clean and the bed are comfortable.

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    SaL H.

    Greetings! …

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    Rooms are not cleaned everyday, its cleaned only alternate days. The coffee/tea/milk/soaps/towels are replenished only on the day the rooms are cleaned, other days we are required to call the room service for all these. There were termite …

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    Good rooms bad very service at breakfast… my family of 7 was spilt and not able to sit together…
    Rooms wasn’t ready for check in..

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    our over all hotel experience was pleasant. we were greeted very politely by the staff from the moment we checked in at the hotel. our room was clean, personal needs were well provided for and the hotel was able to grant my request for a …

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    Jefferson Sek

    Just had our wedding here on 9/9/22 , it was a memorable and wonderful night , grateful to have Steven and moe and the team for organising our banquet seamlessly , the food was fantastic, the bridal suite was nice and comfortable, highly recommend holiday inn as a wedding venue

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    Mun Wai hoe

    It’s was a excellent room , big and gracious for the couple, we held our wedding banquet at holiday inn Orchard city centre, very excellent job for the banquet coordinator, moe, and baharom , great job for them.

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    Tommy Buckholm Taknæs

    I had a wonderful stay! Never in my 35 years of travelling experience have I met a better and more professional staff in any hotel. Shoutout to Jason, Sasi, Firdus, Naddia, Dorothea, the day manager and many others. Also, nicely located near Orchard St.

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    The hotel is in obvious need of renovation. The room we were allocated 427, had a defective door which on two occasions failed to lock when we tried to leave. After two failed attempts to rectify your friendly staff moved us to 438, which …

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    This hotel is in a great spot near Orchard Road, good restaurants and bars nearby and you can walk to most places. Very nice rooms and very spacious. Great staff

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    APS 55

    It has always been a very satisfying experience living in this hotel. Location and accessibility to nearby malls in the vicinity is a great plus point. The staff is well informed and helpful. Its a pleasure to be back again.

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    I love Holiday Inn hotels cuz of their prime location, and don’t normally leave reviews but I’d like this hotel to change. Please please please remind your cleaning staff to clean hotel rooms. I have a feeling if the cleaning staff rings …

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    The Holiday Inn Orchard City Centre is in a fantastic location between 2 MRT stations and of course, so close to all the shopping centres on Orchard Rd. It is also very close to Cuppage Terrace, a great spot with various restaurants to try. …

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    We stayed three persons three nights at this hotel. We chose the hotel mainly for its proximity to Orchard road and the SMRT. …

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    Marcus Goh

    Good location, near shopping malls and lots of food available nearby. ageing facilities but clean and tidy. polite and helpful staff, responsive to request. likely understaff at time of visit from housekeeping response. property under upgrading at time of stay, minimal impact during stay. outdoor swimming pool at rooftop.

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    My 1st stay at this property and I must say it was a memorable one. The hotel I think is recently refurbished so everything is spicy and span. The rooms are well appointed and have all the basics that are required. The in room dining is …

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    M. Ulil Albab S.N

    I think they dont refund my deposit which paid with credit card. They just pretend to refund it during checkout. Had been a week and the money still not refunded.

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    I had the most enjoyable time while staying at your hotel. It was such a pleasure to be there, and I am so grateful to Dorothea for helping make it such an incredible experience. From her friendly service to her willingness to go above and …

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    The room is roomy for 2 adults and 2 children and is near Orchard Rd. Shopping is easy. However, the hotel need some renovation or upgrade in the corridor and room.

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    The title says it all. Holiday Inn Orchard City Center still has a strong point on location. Staying in here means you are strategically located in Orchard road, close to many shopping malls and medical centers. …

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    My husband intercepted my booking requesting for an upgrade which we got , Alhamdulillah. The guest officer at check-in informed us that the room without bath tub will be less affected by the reno noise. I was glad we took his suggestion as we could hear the drilling noise but we were not near it.

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    This is an old school hotel with spacious room, great shower pressure and friendly stuff located in the heart of Orchard Road, Hotel is comfortable, but in need of renovation as wears and tears starts to show on the property, it is although …

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    This hotel’s location is excellent for both the experienced visitor to Singapore and to those visiting for the first time. The hotel is next to an area that includes shopping and eating facilities. There is a supermarket a short walk away …

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    My friends and I stayed in This hotel for nine days and have already recommended it to some friends. …

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    All staff were very helpful, efficient and friendly. They were very willing to provide guidance and advice when asked and nothing was too much trouble.
    A very pleasant stay with no problems encountered. The Executive service was …

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    Service at the Club Lounge for patrons with this access is great option if you do not wish to get your dinner elsewhere. The evening canapes do include some rice, noodles or other food options (with the carb options being rotated). Drinks …

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    Our second time with this hotel. No regrets again. Service staff were excellent, always being grerted with smile. Room is spacious for us. …

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    Piqued Wanderer

    The Hotel is one of the best that we had been to. We would rank it at the top 3 among other hotels we have stayed before in Singapore.

    The room is not the largest BUT it is equipped with all that is necessary. Downside is just that we would have preferred robes.. then again, its just a plus point if given.. the TV is not one of the latest but its more than enough since there are ports available for use to connect (RCA & VGA).

    There are also lots of powerpoint all over the room so u can charge from all over. The bed and pillows are comfortable, making your stay feeling rested. Toilet is equally spacious and the most important part about this is, it is very very clean. We dont seem to find, you know, those kind of black hidden molds… Eww.. but yes, there wasnt any here at the tubs and such.. yayyyyy!!!!

    Breakfast was included in our package stay and we were happy we had it. There were lots of food choice and the spread was via buffet. Waffles, pancakes and Pau were all steamed to maintain the moistness and fluffiness. Porridge, omelette types, noodle n soup are also available if u wana make your own. Just a small downside is that, you will need to approach another lift lobby to access level 2 for the ‘makan’ area.

    Its a small price of inconvenience BUT we are happy since the food are superb.

    The location of the hotel is actually not the best BUT they really make good use of the location since it is at the corner. I would say the management leveraged well on its location and the surroundings. The reason we said so is because , its actually beside the CTE and traffic at times could/would be noisy due to horns n such.. BUT the sound is countered by view which takes away the noisy road thru luscious greens just outside the hotel itself and the further view above the expressway, which really pleases the eyes.

    We would definitely recommend this hotel any time.. just that, expect the pricey amount u will need to pay.. but what is an amount u would pay for a good rest? U decide yeah..

    The hotel as a whole would definitely deserve more than 5 stars. The staff are very attentive and warm to all d guests and it is very heartening to be able view all of this through observations. All in all, we will definitely tell anyone who would like to stay in Singapore, to sleep over in this hotel. Although it looks quite old, but nothing feels old here..


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    The Holiday Inn City Centre is perfectly located,not on Orchard Road, but only a 5 to 10 minutes walk away. The nearest MRT rail station is approximately 15 minute walk from the hotel. …

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    Dutchie Ray

    Well located
    Outstanding staff overall
    Executive lounge a pleasure …

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    Valentina ch

    We stayed here for 5 nights and we really enjoyed it. Starting with our arrival, we were able to get a room and check in a few hours earlier. The rooms were nice, the hotel had a good location with plenty of options for food and shopping. …

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    Sudha Narayan

    Checking was seamless and were ack. As IHG members proactively. The stay was fab for family. While there were eating joints nearby , we enjoyed the food at the hotel for our dinner as the best and it was value for money. The breakfast had …

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    Matthew Fong

    My wife chosen here back in 2021 for our wedding banquet because of their nice chandelier and aisle which fits her requirements.
    We just held our wedding banquet earlier this month and we are very happy with the whole banquet.
    Moe was our coordinator, I only have 1 word which is excellent for her. From email liaising to food tasting to some minor adjustment in the setups, she is very accommodating to our request. We can feel the dedication she have towards her job eventually making sure couples have a memorable night. AND we did have it.
    Special mention to Steven, the banquet manager. From AV testing and to actual day, he will give his feedbacks and will try every way to make us feel relax and less stress.
    Wedding suite was comfortable and spacious but I prefer there was a bathtub. Maybe something for the management team to work on in the future? Other than that. All is good!
    Lastly, we don’t mind coming back here for our wedding anniversary every year!

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    The room is spacious, bed and pillow are super comfortable, love the complimentary wifi and enjoy the gym facilities. Love the sauna inside the bathroom. This hotel has everything we need during stay and exceed out expectations. The hotel …

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    Ajay Vikram Singh

    Super location, good rooms, great service attitude. Recommended for tourists looking for favorite singapore tourist spots- orchard, China town, little india- all within walking distances. Close to mrt interchange dhobi ghat, and eateries of all price – quality mix.

    May avoid breakfast. Scores low on price – quality.

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    Errol the fly

    A good hotel, with friendly staff . Great value for money. Clean rooms but in definite need of refurbishment especially the carpeting and other furniture in the room. Toilet very clean but in need of modernisation.

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    This hotel offers a friendly atmosphere in a central location with easy access to shops and restaurants. Internet is good and easy to connect multiple devices. Club floor is better value for money although on this visit rates were higher …

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    The was a great place to stay. The staff at the front counter was excellent from the beginning to the end. Breakfast staff was amazing also. They took care of you. There was plenty of food and great selection of choices. Hands down to …

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    IHG hotels have always been home away from home for me during all my visits and I am exited to stay at One of the IHG hotels in India in the coming week. Pl. keep it up.

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    R A Gamage

    Me and my wife experienced wonderful wedding celebration with holiday inn Singapore Orchard City Centre
    Thank you so much for everyone who helped us to celebrate amazing and memorable wedding ️️

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    Sugar Cane

    I came here to attend a full day course, which includes 2 tea breaks and lunch. At tea breaks, food were packed in a paper box served individually without drinks. A mature-looking waitress standing next to the coffee maker may offer to make coffee for you, selectively. If she didn’t, you could make your own coffee using the coffee maker. There was no crowd on a weekday and the waitress did not consistently offer her service. Buffet lunch was generally tasty, esp the mutton, laksa and cheese cake. Mainly cooked dishes, salad, soup, satay. No sashimi. The training room in B1 could improve its sound proofing as voices and laughter from the next room could be heard. Most hand sanitisers along the corridoors are empty. Only those on the tables are filled. Decor was more Asian-Thai style with elephant figurines. Overall a pleasant experience.

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    Chas 30

    As I stayed for over thirty days You get to see familiar staff members. Every staff was friendly, with a warm smile, a kind word and very helpful. …

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    Decently spacious standard king room.. beautiful location.. easy access to public transport both bus and MRT.. hub of shopping.. all brands within walking distance, some amazing restaurants and bakery in surroundings

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    Tired hotel with too many things that didn’t work. Got upgraded to a nice sized suite but aircon not really cooling, bathroom sink pipe leaked, control panel for in room safe kept falling out even after asked for it to be repaired, gym …

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    Bhutto BnB

    This is the first time I stayed in this hotel. The hotel management was kind enough to upgrade me to a suite room. …

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    Greeted by friendly staff upon arrival. Check-in was very smooth.
    Good service by staff. Room was clean and comfortable.
    Cons: …

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    Piggy Eatalot

    The good: central location, customer service in the front desk and concierge is somewhat responsive

    The bad:

    The hotel is OLD. We initially stayed at a room on the 5th floor but noticed the floor is wet. They came to check it immediately and wipe the floor but said there are no leaks. Come night time we saw a wet patch on the floor again. Turns out there is a leakage. The bathroom plug is also stuck so water doesn’t drain.

    We asked to change room and they did somewhat reluctantly. They told us they could fix the toilet immediately but it was almost 9pm and the kids are so exhausted. They gave us a room on the third floor had a pubic hair in the sink. I asked them to clean and they did so promptly. They said they would call to check if we are ok in this room but no one ever called.

    Turns out this room, whilst they assure us it’s quiet is most certainly NOT quiet. It felt like the sound proofing is non existent. Every SINGLE night (when I say night I mean early morning 2-4am) for some reason cars would beep their horns, and during the weekend they would continuously beep for a good 5 mins.

    We had two kids with us and it’s clearly stated in the booking but they still gave us two sets of towels only. Even when we asked them to give us another two sets, they only gave us two extra bath towels and not face towels etc… and when the room get serviced, again we only got two sets. When we ask for stuff, they mostly take a long time to respond, just didn’t show up or is missing something

    On our third night, the phone decided not to work, so we can’t call for house keeping etc. to their credit they did give us the hotel mobile number to WhatsApp if required.

    For a four star hotel that we paid $3xx AUD for it is certainly not worth it

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    I was initially very disappointed in the room that I was allocated as I had requested an early check in with a high level family room for 4. …

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    Enjoyed my one night staycation here. Price is a little steep but for the awesome service and experience I’ve gotten, I have no complaints! In fact, I will want to try all the Holiday Inn hotels in SG and see if their standards are consistent throughout. Welcome me!

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    Mathesh Alwar

    Absolutely no value for money , 300SGD per day, not even a kettle at room , very disappointed,not worth

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    I have recently stayed in this hotel.
    May be its open for only few people to maintain the covid protocol.

    There is no option to have a buffet.
    Once you enter the room, you can only come out to check out.
    The food will be packed and delivered to the room itself..
    The service is prompt as promised..

    Note: there is a provision to call up the staff and reserve a table at the pool side to have your food there but I think it’s not a buffet and just the A la carte..

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    Arman Haque

    I stayed at the Holiday Inn City Center for almost three weeks. The entire team was very accommodating and ensured that my elderly father and myself had a great stay. Rooms were clean , breakfast was excellent and the staff were wonderful. Due to my fathers dietary requirements, Vik who is the restaurant and bar manager went out of the way to prepare custom meals for my father. For this i am truly grateful. We will only pick this hotel when we come to Singapore. Thank you!

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    I don’t normally write reviews but I felt one was warranted after my stay at Holiday Inn City Centre. …

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    Karthik S

    I had stayed in Holiday Inn Singapore – Orchard City Centre recently for about a week….I was really impressed with everything at this hotel. Rooms were very good and spacious. Outer view was also great. Food was simply the best they could offer. Hotel concierge desk was very attentive and quite helpful. I have seen some reviews highlighting the hotel is old etc, but my personal experience of the rooms, lifts etc didn’t leave any impression of staying at a old hotel…

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    We were a party of four adults on our way to Australia. Stayed 4 days at this great hotel. We had two double rooms on 7th floor with a park view. I had rather stringent requests on the rooms and Jo in reservations picked the exact ones. …

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    Alex Meikle

    Thank you so much to all of the staff here. Wonderful service all around. Thank you to Robin, Viggy, Keneake, and Gosht for the top quality service. I will always remember my stay here and recommend this hotel to all!

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    nirav gujral

    Great location and a comfortable stay with modern rooms.Breakfast was very good as they also serve Indian food and Mr Vik was very warm and caring. Thanks to the entire team of Holiday Inn for making our stay memorable.

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    On arrival we were welcomed warmly and promptly taken to our room even though we were early. We were then shown the Executive lounge and professionally received by the staff and shown the facility and the availability of food and beverage. …

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    Friendly staff. Clean and comfortable. Good selection at breakfast. Only thing I could possibly fault was the roof top swimming pool could do with redecorating. Rooms very good and clean with daily cleaning.

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    Elisabeth Aryanti

    Stayed in November only one night with friends; the room and bed were spacious, food not so much variety but good quality, good location for shopping around city centre. One thing that bothers me is the front desk staffs. They were maybe trying to be efficient, but appears not very friendly. I asked and tried to make other reservation for end of year because by online I couldn’t find the type of rooms we looked for. The guy at front desk then helped us to book the rooms, but seemed so impatient. I asked for reservation confirmation by email but he said it’s gonna take long, then I asked my printed paper then all I get is only a piece of paper mentioning our deposit. No confirmation email has been received ever since; I called (roaming for Indonesia) spoke to reservation and she couldn’t help me to find my exact reservation after almost 1 hour call (even after mentioning the confirmation number from the paper printed). This is very frustrating, and I don’t want my family come long way at the end of year without being sure that we have accommodation!

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    Arun Narayanan

    Great service, great location, delicious breakfast spread and attentive staff. Absolutely recommend this hotel for your stay in Singapore.

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    No complains with our stay. Really had a great stay. Special thanks to James. Thank you everyone.

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    We stayed with the holiday inn orchard road in November and found the hotel to be fantastic. The location is great, shopping centres just out the door, train 2 minute walk and tourist buses about 3 mins away. The pool is great, large and …

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    Everything is just lovely in this hotel. The staff are very welcoming and helpful. We even got extra perks for being IHG member and a lovely surprise for our anniversary. The hotel is walking distance to MALLS if u want to eat out/shop or …

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    It was a good stay just hope there is variation in breakfast offer. Better to eat outside for breakfast with better choices in the restaurants but overall, the experience is good.

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    Thank you for a pleasant 4 day stay.
    The location is great surrounded by all that Orchard rd has to offer from food to shopping.

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    Despite landing at the hotel with family very early in the morning was accommodated without fuss. Loved the benefits that came with the club room – the afternoon snacks (didn’t try though!), evening coctails and the free laundry. Excellent …

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