“Thanks to Alex in Brompton Junction in Singapore, my bike completely fixed! He’s kind and nice to talk to!!” or “Really good service today. 2 helpful ladies when I made a purchase. Takes the sting off the sticker price of the bikes (though these are good bikes)” It is one of the few customer evaluation comments about Brompton Junction. Let’s read more of this article on Thecityvisitor.com to find out if Brompton Junction is quality.
Table of Contents
Introduction about Brompton Junction
Here are some fundamental details regarding Brompton Junction. In terms of Bicycle store, it is generally believed that Brompton Junctionis one of the best places to choose and trust. It is placed at 107 North Bridge Rd, #01-26 Funan Mall, Singapore. Whether you are looking for a place or a service related to Bicycle store, this place strives to ensure that you get the best possible value for your money. From customer service to the actual products or services offered, this place is dedicated to providing a positive experience for all its customers.
Background Info
- Phone: 69085023 (+65 69085023)
- Address: 107 North Bridge Rd, #01-26 Funan Mall, Singapore
Detailed information of Brompton Junction
Whether you are driving a vehicle or using other means of transportation, understanding distance and having detailed directions are essential.
In addition, we furnish you with contact information, such as the phone number and operational hours of the destination, to ensure that you have all the essential details required to reach your intended location.
Operating hours
The operating hours of a destination may vary depending on the day of the week, season, or holidays. It is always a good idea to check the operating hours before you leave to ensure that the destination is open when you plan to arrive.
Here are the operating hours of Brompton Junction.
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday: 11 AM to 8 PM.
Distance
Please check the information below to find out the distance and travel time from the center of Singapore to your destination.
| Distance | Taxi | Bus | Metro |
|---|---|---|---|
| 5.79 km | 6 minute | 7 minute | 5 minute |
How to contact Brompton Junction?
If you want to ask questions, get comprehensive guidance, or express any problems you may have with services, please contact Brompton Junction via:
Phone number
You can reach Brompton Junction at 69085023(+65 69085023). Use the hotline to contact them right away for the quickest help and resolution to your problems.
Address
You can directly come to 107 North Bridge Rd, #01-26 Funan Mall, Singapore if you have any questions or want to try to experience its services.
Brompton Junction reviews
Brompton Junction is among the best destinations of Bicycle store in Singapore, and it merits your consideration.
Is Brompton Junction good?
To determine whether Brompton Junction is good or not, not only based on the provided information, you but also need to consider the detailed evaluations from customers who have previously experienced the service here, such as:
“Alex provided us with some minor adjustments to my bike. He shared useful information on how to maintain our bikes. Really happy with his service and appreciate his help. Thanks Alex.”
“Thanks to Alex in Brompton Junction in Singapore, my bike completely fixed! He’s kind and nice to talk to!!”
“Reliable bike brand, great service and accessible location. Served by John and Leon who are super knowledgeable when my husband and I bought our bikes. Overall happy with our purchase!”
“Alex is simply outstanding! He’s so passionate about not just selling the bike but encouraging use! Patiently spent oodles of time. Service like that, rare to find!”
“Thumbs up service for Alex who do a good job in checking my bicycle with tuning done and give good advice”
“We had a great experience with Ethan, he helped my friend with brake adjustment on her new Brompton and also answer our questions clearly and patiently. It was a pleasant trip.”
“Alex was very helpful and knowledgeable on the products. He's also a great actor for your training video for folding mechanism! …”
“Very friendly staff (Atiqah). Have good knowledge and patience with my noob questions. Had a very good over all experience in the shop and eventually striking a deal for a Brompton bike...”
It has won many reviews from customers on the website, including 234 feedbacks with an overall score of 4.9 out of five-star ratings. Out of those, 99% are positive reviews.
Thecityvisitor.com has provided all the essential information about Brompton Junction, including address, operating hours, phone number, and feedback from customers.
If you feel services provided by Brompton Junction are not good quality, what should you do?
If you have had an unsatisfactory experience in Brompton Junction, you can leave a comment below and share your experience.
Furthermore, here are additional feedbacks from other customers that we have gathered. Hopefully, these reviews will serve as a reliable resource to provide an overview.
Hello everyone, I’m Anthony Jackson, a passionate traveler always eager to explore the fascinating corners of our world.
I joined this team with a mission to share my travel experiences and tips, aiming to provide you with memorable and exciting journeys. 
Karen from Brompton (Funan) is extremely patience and knowledgeable explanatory on the bike we request. Great staff! Good job!
We had a very good experience in Brompton Junction. We were served by Karen and she displayed a great professionalism. From bike inspection to folding of the bike, she explained patiently despite me repeatly forgetting steps.
She proposed accessories such as the bike light and bag to compliment the bike but yet not pushy when we told her we will think about it.
Her product knowledge is very good and my husband and I were very impressed.
We forgotten to take a photo when unboxing the bike, Karen showed no displeasure when we ask to take the bike out again after she packed.
Definitely making this 55th birthday present photograph memorable.
Thank you Karen and Brompton Junction
I had a great time choosing the right bicycle for me. Thank you so much to Nadia, Jasper, and Tram for the great assistance. Best service ever!
I appreciate Alex the shop clark is very kind and generous to have fun good shopping.
He supported our shopping very well at Brompton junction. Thank you very much!
Our first and favourite Brompton friend, Tram
Authentic, sincere and friendly ️
She very patiently explained the bike, its features, pros and cons with us. Also gave alot of practical advices.
We will be back for more
Staff were very friendly and passionate. Was served by Natali and she is very knowledgeable and professional. Went through great lengths to assist me in my choice of bike. Always felt a very warmth welcome whenever I drop by the store. Keith as usual is so good technically and always enjoyed his magical sharing on these bikes. Kudos to you guys at Brompton Junction Singapore. Thumbs up!
Called their phone number and was promptly attended to by Nadiah. Told her the issue that I was facing on my Brompton. Left shifter was not shifting the gears up (+) / down (-) smoothly. Was told to bring my bike down to BJ Singapore for a diagnosis.
Made my way down and Keith (Head Mechanic) attended to my bike even though he had a couple of bikes in queue for servicing. He tried to fix it on the spot but was unable to as the issue seemed more complex than expected. Was told to leave my bike there so he can look at it properly and identify the issue.
Got a call the next day telling me that my bike is ready for collection. Popped down and Keith walked me through the issue – seemed like it was a cable anchorage problem. He changed it and the gears are shifting more smoothly. Much thanks for the attention given to my bike even though they were jam packed with customer orders. Was not expecting my bike to be ready for collection the very next day. Appreciate it loads! Will definitely be coming back to service and tune my Brompton in the near future.
Alex was fantastic, great help and assistance in selecting the bike and demo of the pop up drop down folding mechanism. Can’t wait to get out and about Singapore now!
My bike collection today and Leonard was very helpful in walking through me with me what was available as I was undecided and he walked up and down checking stocks for me so many times and still maintained his cheerfulness. Kudos to his patience!
Amazing shopping experience!
Karen have got great service skills, even when she have to serve a few enquiries at a time. She handled it with passion and pride in her job. Her explaination was clear too! She even gave good recommendations to which model would be suitable for you to consider. Great job!
Alex (staff) was very very patient with me and helped to give much good and practical advice. Thanks again!
Keith as usual, was very professional and skillful in helping me with the servicing of my brompton. Thanks you very much.
Very happy with the purchase and maintenance services provided here. Keith is very knowledgeable and passionate about everything Brompton. So are the impeccable sales staffs Karen and Leon. Thumbs up, keep up the good work and camaraderie!
Brought my bicycle to check the chain and Alex attended to me. Very precise and knowledgeable and helpful. Thank you.
Atiqah was my SA and leon helped tune my bicycle too. Very experienced and friendly team. Highly recommend
Terrific customer service from Alex! Loved how passionate and knowledgable he is about bikes. Alex even pointed out a tiny defect (which we did not notice) and promptly replaced the bike for us. Thank you!
I’m very happy with my purchase and the services. The staff was very professional, from choosing the bike models, registering my bike, installing some add-ons and explaining the after sales services was a breeze. Thanks Leon for the five star service.
Good customer service from Mikaeel and the Service Team! Able to prepare my bike on the same day!
Karen is awesome, she is patient and very detailed in answering my questions. Special shout-out to Danial! Thank you!
John serves his customer very well . Knowledgable and very patience in explaining the many product specs to us . Highly recommend him to others in this impeccable CJ.
Natalie is such a friendly and helpful staff. Her product knowledge and service is excellent.
Finally i found a convenience brompton service center and get my bike service. The people there are nice and their service was . After serviced I can feel the smooth ride….I’m a happy customer …
No need to wait for 1 year for your Brompton now .
Fast and friendly! The best place to drop by to check ur bike!
Kudos to Min, Alex, Tram and the rest !!!
Thanks to Natalie and Jasper for helping to do a quick tuning of my bike which has a little misalignment of the handle bar and front wheel! Great service!
[tire pump assistant] Shout out to Mika for rendering support to a non- Brompton user! Funan has great bike facilities, I.e tire pump, but it failed to work- it deflated my tires and to my wits end, I approached the helpful folks here and Mika without a doubt provided assistance. I am hashtag blessed! #Appreciated
Good service and details explanation by salesperson Mika at Brompton Junction
Came to get my bicycle and I was served by Atiqah. She was very approachable and helpful throughout the purchase. It was a good experience!
Great customer service by Alex and Nadia of @bromptonjunctionsg. Alex took time to share what he was doing while servicing the bike. He also showed me how to unfold and fold the bike (allowed me to take videos of him doing that) and gave me tips such as how to care for the bike. He made me feel like I was the only customer in the store. Not rushed, not hurried. Kudos, Alex for caring and for a fantastic and warm experience.
Freaking Awesome Crew you’ve got here! A big shout out for Tram, Min and Alex. They went above and beyond to get my T line preped for collection!
I walked in with no expectations on a busy Saturday afternoon, to enquire about a fix for my bike. Despite the crowd, I was quickly attended to and the fix was applied to my bike within a few minutes. Min was the one who replaced the front wheel nut though he didn’t stop at just doing that. He looked at the bike with his expert eyes and proactively went about deploying some “quick” adjustments to the brakes, seats and such. The bike felt much better after his tweaks! It’s service like this beyond just lovely hardware that makes the overall Brompton brand experience a great one. Kudos to the wonderful people at Brompton Funan. They should be acknowledged for their positive attitude and sincere service. Thank you.
John is very kind and He explained the bicycle to us well. Good buying. …
John very good service nice guy will intro friends to buy
Went down to BJSG for purchasing some bags and clothing. An intern name Atiqah working with BJSG, have some great knowledge on the products and never fail to serve me patiently. Kudos.
Perfect experience with Alex who assisted us with his warm hospitality.
Incredible service by John. Patience and very knowledgeable guy…. Highly recommended
Mika, who served us was very patient and answered our questions in detail. He wasn’t pushy and was very clear in explaining the key features and difference between the models available in the store. Eventually we purchase a C-line
Thanks Mika! …
Really appreciate the service standard of the staff at brompton funan. Thanks Alex for the speedy turnaround.
The main repair guy, I’m not sure of his name – this guy is fantastic. Very friendly and super knowledgeable about the bike.
Everyone else I’ve spoken to has ranged from OK to seemingly bothered to be spoken to.
Atiqah and John are really good at addressing customer queries and demonstrating with great patience how to use the bikes.
Happy to be able to get Brompton from the shop last Thurs. Was attended by the sales lady, Karen. She was professional and very knowledgeable on all things Brompton. Even advised me where to place the protection stickers to avoid scratches. Cheers!
Dear Ethan, Alex & Keith were very helpful to fix my constant tyre puncture issue n mudguard misfix due to emergently fix punctuated tyre. All within 1.5hr fix thanks very much !
First fix of new tyre after 8years purchase 😉
Great place to go to if you are looking for foldable bicycles.
The team provide an awesome professional feedback to improve my bike.
Alex funan Brompton was very supportive throughout.
Definitely a good place to start. Thanks Alex for the wonderful experience. Alexander perez
Superb service! Gosh. I went to get a replacement lever, and was offered one free of charge. Thanks so much. Really appreciate the kind gesture!
We welcomed by the sales Tram. She give very good advice and demonstrates well. She is very nice person to deal with. Happy to serve by her
My relationship has started with BJ many months back with troubleshooting, servicing and tuning my bikes where I got to know some really great peeps such as Daniel, Karen, Keith, Jasper, Tram, Leon and the other friendly peeps but I am so sorry and guilty I didn’t manage to get everyone’s names, paiseh… …
Be it solving issues caused by my own itchy fingers or by other places, they have never shunned me off and tried their best to find the solution for me. Jasper is mainly the guy who handles my bikes now and he really remembers what I like best by actually pre-tuning my new bike which I had collected yesterday to the perfect sweet spot. And Keith always has the solutions to all the tricky issues… I am very much surprised when the other friendly staff whom greeted me by my name even. I was like WOW you know my name too!!! This again made my visits there always memorable and enjoyable. Kudos and keep it up guys!!!
Excellent customer service provided by Alex. He has very good product knowledge. He was very patient and friendly in walking us through the process to decide which bicycle to purchase.
Mika has been very helpful and attention to detail in describing the Brompton bike
Atiqah was accommodating during my visit at Junction. She answered my questions about different types of brompton bike
Staff (Ms Tram) attending to me and my wife was helpful and attentive. Purchase experience was a good one …
Great service by Alex from the shop. Provided great advice in terms of specifications and choices! Thanks!
Situation Keith solved my gearing problem… changed a torn cable and now smooth changing gears.
Serve by Atiqah. She is friendly and very helpful. Most of all is very patient.
Got my first Brompton from Brompton Junction Singapore and was served by Staff Tram! She was very kind, friendly and explained to me very detailed. Great shopping experience! 100/100!
Alex was very informative & knowledgeable and made my purchase flawless.
Very good service experience at Brompton Junction!!
A big thanks to staff Alex for the explanation and thorough checks of my bike . …
Eventhough there were no slots opened to purchase, walked in to take a look at the bikes. Was approached by this lady in her 50s. Asked her a few questions and thought that she will just answer and get on with her things. But no, she explained A to Z regarding the brompton. Showcase us how to unfold/fold, and even when about to leave, told us to scan the qr code to check regularly for any slots/opening. Very very helpful. Brompton Junction is very lucky to have her.
Sent 2 bikes for servicing today and the store is overwhelmingly crowded. Kudos to the team for their patience attending to all the customers everyday, all the time.
Special shoutout to Tram who helped with our servicing although she was not working today but went above and beyond so that our wait is not too long. Thank you very much
Super friendly staff! Thank you Karen for the awesome service!
Excellent service from Alex at Brompton, Funan! Collected my bike after waiting for 2 months, worth the wait! Alex was patient in explaining the different parts of the bike to me and how to fold and unfold it! Thanks Alex for the bike! Hope to get another one in the near future …
Excellent service from Min.
Send in bike to settle the rear wheel, and his attention to detail was excellent. Appreciate it
Highly recommended! Staff Alex is very very kind and helpful with all my problems and questions, he really helps you to know your bike!
Wonderful experience! They have a great team of customer-centric and friendly staff who are so evidently passionate and proud about what they do! Watching Keith in action servicing and fixing the bikes is a bonus for Brompton fans! I can spend hours in this place although I got nothing else to buy! It’s such a comfy, homely and pretty place!
Mika was extremely passionate and knowledgeable and helpful! He helped me find the right Brompton bike for my need
I had a great time buying my first Brompton here at the Brompton Junction Singapore. They had a good inventory of styles and accessories to choose from. My initial choice wasn’t available but was able to get a better model.
The staff here is genuinely helpful and courteous. Special shout out to Natali for helping me throughout the entire process (from scheduling to payment options to walking out with my new bike). Also big ups to the Lean, Ethan, and Head Mechanic, Keith, for setting up my bike and giving me tips and tricks.
100% recommend this shop for buying a Brompton folding bike.
Really great service from all the staff and John helped me to determine the right bike for me! Would defo recc!
Alex was very helpful and knowledgeable on the products.
He’s also a great actor for your training video for folding mechanism! …
Alexsander is patient and professional. He taught us how to handle the bike, folding & unfolding it. We were impressed by how he had derived interesting way to make the folding process easy to remember. Alex also dropped us tips on what are the common problems we may face. Overall experience with Brompton staffs are great & we were very honoured to be served by Alex.
Ms Karen, sales staff, had helped me to choose for my first Brompton bike. Her patience and knowledge made me at ease in getting my dream bike, at BJ Funan this afternoon.
Sincerely thanked her for the advice on what to do thereafter.
Me and my wife had a great experience when we purchased a Brompton bike & bags last weekend. Nadia and her team member did very well to assist me upon purchasing. She very patient, polite and very approachable. Alex very imformative too. The mechanic who tune my bike done well. Not forgetting a lady who recommended the bag velcro flap. Thumbs up to them. Will visit you guys again.
thanks Keith for the great service and help in changing my headset, and also my rear D on another occasion.
appreciate the recommendations and helpful chats always. ride safe!
Fantastic services provided at Brompton Junction Singapore. Was being attended by Minzi. He is very knowledgeable and was generous in sharing information about different models/ specs of the Brompton bikes. Minzi also shared details of his own personal experiences riding a Brompton which was invaluable for new Brompton owners. Chit chatted with a few other staffs from the outlet as well and all were friendly. Kudos to the team, especially Minzi (5 star service!).
Today I got the best experience with Brompton Junction thus far. I would like to commend Ms Trang for her good and friendly service.
Be prepared for a long wait to get a bike for your own because Brompton Bicycle is the hot stuff now on the market! It’s worth the hussle and the wait!
Brompton junction managed the wait line very well during this pandemic.
We were assisted by Alex, who was such an amazing help. He is very friendly, informative and helpful despite knowing how busy he is! We definitely felt really assured with our choice of purchase. Thank you for the amazing service!
Would like expressed my biggest thank you to Alex from Brompton Junction on my purchase of my Brompton Bike on 11/12/2022. Excellent service rendered!! Kudos!! …
Apple of the Biking World. A tourist destination in and of itself. Make sure you have a coffee (long black suggested) opposite at Singpopo and watch the world roll by..
I was on the lucky end to get an appointment to purchase a bike from Brompton Junction. Being a noob with B bikes, I was pleased with the patience and knowledge shown by Alex, who served us that day. He helped me pick the colour, model, handle choices for my bike and reassured that it would suit me well (given my indecisiveness). Overall, a great experience and we left the shop as happy customers. Ive patronised all 3 of the Brompton authorised dealers stores and B junction was the most friendly and professional one.
Shout out to John from Funan. Thank you for your patience and in helping us choosing our bike! Excellent support and service! …
Really good service today. 2 helpful ladies when I made a purchase. Takes the sting off the sticker price of the bikes (though these are good bikes)
Nancy was very patient and helpful throughout the process and goes an extra mile in showing us the accessories she got for her own bike.
Thankful to have experience excellent and friendly service from the team at Brompton Junction.
Shout-out to Tram, for being so AWESOME! Prepared the bikes for test out, patiently attended to my queries and shared the differences in the models and colors, giving me time to decide on the preferred bike. There was no rush
During bike collection, Karen was detailed in her explanation and taught us folding and gear changing techniques, appreciate her great tips and sharing the available after sales service!
Thank you Min, for helping to mount the lights and easywheel. While you’re busy, you never fail to patiently answer my little niece’s curiosity and questions too.
Even though the store had a few customers, the team was attentive and helpful. Thank you everyone for the five stars experience! Highly recommended Great job!
I walked in with no expectations on a busy Saturday afternoon, to enquire about a fix for my bike. Despite the crowd, I was quickly attended to and the fix was applied to my bike within a few minutes. Min was the one who replaced the front wheel nut though he didn’t stop at just doing that. He looked at the bike with his expert eyes and proactively went about deploying some “quick” adjustments to the brakes, seats and such. The bike felt much better after his tweaks! It’s service like this beyond just lovely hardware that makes the overall Brompton brand experience a great one. Kudos to the wonderful people at Brompton Funan. They should be acknowledged for their positive attitude and sincere service. Thank you.
Superb after sales service. I called to ask if I could get gear issue fixed, and they let me go to the shop without appointment as it was their off peak timing. They not only fixed gear issue quickly in less than 15 mins but also found a loosening brake which they also fixed and taught me how to maintain. Best of all, it was done free of charge. Thank you!
I just wanted to take a moment to express my gratitude and admiration for the outstanding customer service you provided me during my recent visit to your store in Funan.
Your patience, attentiveness, and clear explanations of the new P line model of the Brompton bicycle truly made all the difference in my purchasing experience. Allowing me to compare the T line, P line, and C line side by side was incredibly helpful, and I truly appreciated your willingness to wait for me to make my decision even as your store was closing. The fact that I was able to cash and carry the same day on the spot was a fantastic bonus!
But what truly impressed me was your willingness to let me test ride both the T line and P line. This made all the difference in helping me make an informed decision and allowed me to feel confident in my purchase.
Your kindness and professionalism have left a lasting impression, and I will certainly be recommending your store to others in search of a Brompton bicycle.
Thank you again for everything.
Hd a really pleasant experience and found the right bike colour i wanted after comparing several. The sales person Karen was really helpful and patient!
I was attended by Alex at the Brompton Junction Singapore twice. Friendly service and he is very patient to answer any questions and explain clearly how to fold and unfold the Brompton. Thanks!
This bike is too popular that order has to wait for 1-year from now then can purchase. They are now clearing last year backlog. …
Service was excellent as always. Alex attended to our enquiries and cater to what we want. His service was top notch. If you intend to get yours and not sure on what to get, please look for Alex. He will cater to your needs. Gracias Señor
Thank you John for your patient and knowledge sharing. I highly recommend those who wants to check out Brompton to come look for John.
Brought my Brompton in for a left shifter problem, and was attended to by Alex. After determining the problem, he replaced a new left shifter, and cable. He also help to service my right shifter to make the shifting smoother. Just paid for labour while parts were covered under warranty. Overall, I was happy with my visit. Thanks Alex and BJS.
Alex provided us with some minor adjustments to my bike. He shared useful information on how to maintain our bikes. Really happy with his service and appreciate his help. Thanks Alex.
Mika have being so much helpful on selections of the bike as well as informing all the technical aspect of the bike itself. Because of him and the staff around makes me purchased my first Brompton. Thank you Mika and the crew.
P.S Hannes.
Alex is very professional and excellent in his service. He ensures the bicycle is safe to ride and explains the procedure, giving the customer an in depth view of the bicycle while assuring the customer that the bike is operable.
Wonderful team of passionate staff! Purchased a rack the in-house mechanic had my M6L fitted and ready for collection by the next day with the old mud guard and parts nicely packed aside for me.
Thanks to Alex in Brompton Junction in Singapore, my bike completely fixed! He’s kind and nice to talk to!!
Jasper has been taking care of my Brompton T Line servicing. He always goes the extra mile to ensure that every part of the bike is properly checked and serviced. Very professional & experience. Great customer service and I’m very satisfied with his quality workmanship.
Uber terrific service and customer consideration experienced with Jasper and the Workshop team at Brompton Junction. Of course, be polite and considerate in your call to see if an appointment slot is available and be willing to wait. I was delighted with the professional (never doubted that) level of attention and care provided, and in particular the recycling of items which had to be discarded after the service was provided. Kudos for the technical team’s effort as I could see the demand on their time was high to attend to so many needs. Keep it up guys – it’s really appreciated.
Is a great experience yesterday at Funan.Collected the Bike from Karen yesterday. Great service and detailed explanation on the operation of the bike. Kudos to the team
Back for servicing after some hiccups on mods , met Alex and Jasper who aided in the troubleshooting. Kudos to their service !
Excellent and vert professional service. Whether you are new in brompton or bromptopn guru, the best service is guaranteed. Thank you Min!!
Karen is very professional and her detailed explanations on all the components of the bike helped a lot in my decision to get one finally!
My favourite Brompton store in Singapore with expert technicians.
Shout-out to Tram for your excellent service and advice. She patiently explained the bike, it’s features and how to maintain the bike. It’s our pleasure to speak to you. Really appreciate the extra efforts to help mount the front light and ensuring the bike is properly serviced. Thank you very much.
We will look for you when we visit the store.
Great customer service from Karen when I visited during on a weekday lunchtime. She’s friendly and patiently took the effort to explain the differences in bike models, and how to operate the 6 speed gears. Although the store isn’t able to take anymore orders until 2022 (!!!), we are allowed to test ride the bikes.
I recently bought a Brompton and wanted to get my gear shifters adjusted. The expert there, Keith, is an amazing guy. He was patient and very detailed in making minute adjustments to the bike. The ride is so much smoother now. Keith is someone you know you can trust and his advise is so valuable. You might even call his a perfectionist. Thank you Keith.
This is the 3rd visit to brompton junction funan to fix my bike and same as previous visits, the team did a great job.
Special thanks to Keith who served me today – he noticed some “mistakes” made by a previous ( non brompton junction) mechanic and took the effort to fix them on top of helping me identify possible source of a squeaky sound.
Very friendly staff & team.
First visit to Brompton SG at Funan. Staff was helpful and fulfill my needs on my Brompton Bike, will go again if needed .
Highly recommended. …
Brilliant service by Jasper! He provided great information with so much patience and sharing of insightful experience. Rest of the staff are friendly and approachable as well. Thoroughly enjoyed the whole purchasing process!
Min Zi, Tram & Nadiah are friendly & approachable together excellent customer service! Very knowledgeable of their products . Definitely will recommend friends. …
Nadia was extremely helpful. They didn’t have any bikes to sell, nor were the waiting list open. But she still took the time to show and explain to me the features of the bikes.
Alexander has been real friendly in sharing products and very technical in bike services!
Served by Leonard on 7 Feb 2021. Customer service is extremely good, friendly and helpful. He was very patience with us and very knowledgeable in brompton bike as well. In the end, happily BJ with 2x black edition foldies. You will never goes wrong with Leonard advise and his service!
Thanks for efficiency and effectiveness of repairing and tuning the bike in a single day, keith.
Thank you Alex for your great help in checking my bike! …
Fantastic service with insightful recommendations! We went into the shop looking to buy 1 bike for my wife and I ended up getting one for myself also. All the specs of both bikes really fit what we needed. Both Mika and Atiqua were super helpful, knowledgeable, and pleasant to deal with. Mika actually helped us from the day before also, when we were just looking.
Great place to have a try of the Brompton bikes at BJS. Amazing staff and Keith the mechanic is very amazing and passionate about his work.
Many models on the shelves and boxes to choose from during appointment. Bike will be inspected and reviewed before handing over to the owners.
Reservation for bikes is strictly via appointments only. No walk in purchase!!
Very good customer service, first come to the store greet by Alexsander very helpful guy, good customer service, very polite and explain patiently everything I need to know about the bikes. Finally I got my dream bike. Thank you for your service Alex. …
I had a great experience learning about which bike I wanted from all the staff here! The engineer is especially the best, tuning the bike up when I bought it!
Special shoutout for Leon and Karen for being so helpful!!
Alex from the store was super helpful and patient. I was indecisive between 2 colors of the roll top bag for my Brompton, and even told Alex he can go attend other customers. He reassured me that it’s ok to take time to consider and he wants make sure I will be happy with my choice. He even took out a bike in the color that I have and offered to take photos of the bags attached to it with me sitting on the bike to see which ones suit me better. Thanks to his help, I made my decision quite quickly after. His proactive customer service deserves a 5 star!!
Many thanks to Jasper for his excellent service last Thursday (15 Jul 2021) when I was there at Brompton Funan for bike tuning & maintenance. Really appreciate you going the Extra Mile to adjust my handle grips, above and beyond the regular tuning of the bike. You are always friendly, patient and willing to share your knowledge when I asked questions. Great Job, Jasper!
I have a Brompton P Line which I bought from overseas when it was not made available in Singapore. Rec’d an email recently to visit Brompton Junction to have the front wheel nut replaced and Sunday (22/05) was the first time I stepped into Brompton Junction in Funan.
My husband and I were very pleased with the after-sales service we received from Min, despite us not having made our purchase from there.
Though we went there with the sole purpose of having the wheel nut replacement, Min impressed us by taking his initiative to do a check on my bike and fixed everything up to ensure I can enjoy my ride better, safer and more comfortable. We ended up making a purchase in appreciation for his superb customer service.
Min is a rare gem in Singapore’s retail industry. His amicable and helpful disposition and enthusiasm make customers pleased with the brand. He is definitely an asset to the company!
John is very helpful guy and give us a lot of tips, great service!
I had a most positive experience today. Had a problem with my shifter and the crew got it back in shape in no time. The staff, Zeng, even went beyond that and helped to adjust a couple of other problems he noticed. He took the time to teach me about advanced maintenance for my bike that I couldn’t get elsewhere. I’ll definitely recommend Brompton Junction to my friends and fellow cyclists!
Got my Mrs’ bike at Brompton junction. Served by Natalie and Alex. Alex took time to show my Mrs how to fold and unfold her new bike. Fantastic service.
It was such a terrific experience being at BJ and finally being able to get the superlight. Special thanks to Alex! – Despite the store being busy, Alex was absolutely attentive, patient and went the extra mile to ensure that my bike was well tuned, and adjusted perfectly to suit me. Thanks once again BJ and Alex!
Looks like a very busy flagship shop. All the salesperson were busy with customers, the technicians were also very busy with the maintenance of the Brompton bikes on their hands.
But the mechanic was nice to put down his work and answer my question to the Brompton bag. Shop location isn’t ideal, quite hard to get around.
Alex is simply outstanding!
He’s so passionate about not just selling the bike but encouraging use!
Patiently spent oodles of time.
Service like that, rare to find!
Mika and Leon have been very helpful and honest with their advice. I’m impressed by their show of enthusiasm and is very pleased with the purchases.
Had a pleasant experience with Alex, clear explanation and demonstration of the features of the bicycle. Excellent customer service.
Great experience to have Tram to assist me throughout the process. She is very detailed, knowledgeable and great patience in guiding and showing me the process of usage of the bicycle. Keep up the wonderful work.
Thank you Daniel and Leon for the fantastic service and great retail experience yesterday. Our previous experiences with Brompton Junction Singapore have been quite uneven. As noted by other reviewers, some of your colleagues have behaved in quite a surly and tardy manner particularly during peak periods. I hope you continue to inspire them to elevate their service levels.
I am so happy that it is finally my slot to get my first Brompton on 19th November with the help from Tram and The whole team! They are very helpful and I feel so welcome! All of them were very patient in teaching me on the folding and unfolding despite trying a lot of times. Thank you very much Brompton Junction! I appreciate all of your help
Thanks Karen and Tram for guiding us through the process of purchasing our first brompton bike.
The great help for providing us the knowledge.
Great service …
Alex from Brompton Junction is superb and passionate about their bikes. Because of good introduction from him about Brompton, my Brother William and myself each got a Brompton bike before we test ride it. We are excited and happy…. Thank you Alex
I was very happy to be served by Atiqah when I was buying Brompton bike at Brompton Junction Funan. She is young but she showed geniune passion to serve her customer well.
Staff Tram in Brompton is very accommodating and patient. Everything’s we need to know was explained clearly, like which bike will suit us.
Thanks to Tram, and hopefully Brompton will have more staffs like her.
Absolutely perfect! Sent my Bike for servicing/tuning as well as internal hub servicing, now bike is smooth like butter. I have to commend that leonard and another young chap who serviced my bike did a great job.
Only regret is i didn’t send in earlier.
Came from another self-proclaimed brompton workshop located at toapayoh which quoted me twice the price and still did not get the job done!
I had went down to Brompton Junction Singapore today with the intention to defer purchase of the T Line to a later date but I met my “nemesis” called Karen there.
Jokes aside, Karen did not point a gun to my head and force me to buy; on the contrary she was extremely patient and comprehensive with her explanations about the T Line model. Not only did she not gave me any disgusted look when I asked her many questions or that I took up a lot of her time serving me, in fact she served me with a smile and even gave me time to walk away to ponder about buying it.
In the end, all I can say is that she made me a happy and sad buyer. Karen, thanks to you that I spent money making myself happy with a new T Line. You are so good at what you do! I’ll come again for sure.
Great service provided by Natali with getting my first Brompton! She was really helpful and was able to answer my questions and even give advise on how to choose my bike. Will definitely bring my bike back to BJ when I need to service it. Thank you Brompton Junction and also to Natali.
Came down yesterday with my husband and was served by this kind lady by the name of Nadiah. (hope I got your name right!) My husband wanted to get a bicycle and was approached by her. She was very knowledgeable and knows the specs to a tee. Despite lots of questions and concerns, she was not persuasive and instead took into consideration on our purpose of using the bicycle and hence directed us to a practical type. We were ultimately impressed and actually considered on getting a 3sixty bike, but decided to splurge on Brompton instead. Immediately went home to try it; not an ounce of regret getting from here! Thanks Nadiah for your wonderful help!
Bought from Mika. Excellent advice and guide. Thank you.
Bought my Brompton olive medium roll top bag here. Nice and friendly service staff.
I broke one of the spoke on my Brompton on my cycle to work and dropped by BJS to get it fixed. It was lunchtime and the store was very busy. I was served by Karen Yeong, one of the sales rep. She was very empathetic towards my situation and helped me get a replacement spoke and even offered to get it changed. The whole experience started off being very stressful but Karen’s help turned it into a positive one. Thank you Karen for your help!!
We had a great experience with Ethan, he helped my friend with brake adjustment on her new Brompton and also answer our questions clearly and patiently. It was a pleasant trip.
Had a fantastic experience at the shop today. Was attended to by really friendly and knowledgeable staff throughout the 1.5 hours. In particular, I wish to commend Alex for that 5-star treatment! He explained everything so clearly, let my wife take the bikes out for test rides, and took into consideration her concerns when considering the bike. Excellent service and professionalism!
Special thanks to Alex who was super helpful!!
A great experience for my very first Brompton!!
Alex is awesome and knowledgeable about the brompton products, and provided great customer service. I’ll definitely recommend everyone to approach him for purchase of brompton products! Thanks Alex!
Excellent service from the guys there. I’m new to Brompton bikes so decided to drop by to see and try before buying one.
Salesguy (forgotten his name) explained in depth, gave valuable tips and was patient throughout. He even showed his own Brompton bike, which he has been riding for years, as a testament to Brompton’s quality, functionality and it’s ability to stand the test of time.
Good place to look at Bromptons, always welcome to see the Bikes and buy the bags here. Guarantee safer than all the KTV in Singapore ️️️️ …
I had a good service at BJS. Alex the service mechanic had even explained everything to me on how to maintain my bike! Love it.
Got my bicycle serviced by Min and he was extremely patient and helpful throughout. Thank you for the excellent service!
Thanks Alex and Leon for saving my bike! I was riding and both tyres punctured after going over a hump. They also taught me how to prevent future episodes and offered to do a fine tuning (this was with Alex not having had his lunch yet). Really good service and I’ll definitely be back here again, though hopefully not with two unfortunately punctured tires the next time.
I had a delightful experience with the guys in Brompton Funan. They were prompt in following up on matters. Sadly, their one and only Master Mechanic is overwhelmed by customers and the big following here in SG. They even have an authentic british working there to emphasize on the brand. Hope you get their british humor though. I believe they will expand as well as there are 6.7 mil potential customers. See you soon guys!
Had a great experience purchasing my first Brompton at BJ Funan and I was served by Leonard Wong. Truly appreciates the additional time given before the new P line stock arrives! He was friendly and patient in explaining my questions and was given great tips to care for the bicycle. Would also like to thank the team for other services such as explanation about the parts and accessories whenever I need to. Thanks again and keep up the good work!
alex was really informative and attentive to all the questions that i had asked. he helped replace my tire, inner tube and also did some tuning to the brakes of my bike.
Got my 6 years old bike to Brompton junction, served by Jesper… he is a very patient, detail, professional person and handled my bike very well… thanks for the tips on how to perform some basic maintenance… good job!
Collected my bike last Friday and went back to the shop to install front and rear lights yesterday. Special thanks to Daniel, Alex, Leonard and rest of the team for providing extremely good retail and technical services during this time.
Mika assisted us in the purchase, he is so detailed in his explanation. Highly satisfied with his superb service …
Reliable bike brand, great service and accessible location. Served by John and Leon who are super knowledgeable when my husband and I bought our bikes. Overall happy with our purchase!
Great experience in Brompton Junction Singapore. Staff Atiqah is knowledgeable and helpful with my queries. This store is well stocked with latest models including Brompton Electrics. If you are a fan of Brompton folding bikes, this place could be on the spots to visit when you are in Singapore.
Karen@funan is an excellent service staff, she provides clear and good advice on Brompton bike handling and management.
Finally had my scheduled appointment and was a bit nervous as a novice buying my first bike in 20 years. Karen provided excellent service, answering all my questions and patiently showing me the various options, from bikes to bags and helmets. Very happy with my purchase and to now be part of the Brompton community!
Was serviced by Jasper at Brompton Junction for a gear issue. He was accommodating, knowledgeable and professional – very pleased he was able to advise and fix the issue promptly. Importantly at BJ, you get peace of mind as the repairs are done by certified technicians.
I went to Brompton Junction on 15 June 2022, Alexander; a mechanic, serviced both my Brompton bicycles (S2R & M6LX)
While he was tuning it, I could not help but notice that the way Alexander tuned it was very thorough. He had checked it down to every detail and made sure that it was checked and safe to ride which made me feel safe that my Brompton bicycles are in good hands.
After tuning my Brompton bicycles, when I asked for advice on how to better maintain my Brompton bicycles, he was very friendly and willing to give me advice. He also explained his advices. I thought that the advices he gave me was very good and realistic.
Overall, I think that Alexander is a very good and experienced mechanic as well as very friendly, welcoming and happy to give advices. If I were to go to Brompton Junction to service my Brompton bicycles, I would like to have him to service my Brompton bicycles.
Great experience! It’s very nice of Daniel to find out the degree of brompton knowledge that I have before educating the entire background at the start of my appointment . Furthermore, it is very relax and comfortable to be attended by Daniel which I experience zero sense of pressure. Additionally, not only does Daniel has strong knowledge for all the products and brand history, he is also extremely friendly and patient when coaching me with regards to the folding and unfolding of the bike. Lastly, Daniel gave me ample time practicing the demo bike, ensuring I get the hands of folding and unfolding methods.
Thumbs up for Daniel! Would definitely requested for Daniel again for the next purchase!
Had a minor bike problem which was solved promptly by Alex. Professional and friendly. No regrets getting a Brompton.
With all my luck from the past 30 years, I finally got an appointment slot to purchase in March. Visited Brompton Junction today, I was able to test ride both S bar and M bar bikes. The crew were so friendly, especially the guy who assisted me on my purchase today, his name is Min Zi. If you wanted to know more about your bike, ask Keith, this guy knows everything about Brompton, you can feel his passionate when he talks about his products.
Today is our first time buying and owning a Brompton and it was definitely a fun day at Brompton Junction Singapore. Have experienced the world class service from the Team especially from Karen. I would recommend to go and get a brompton from their team and they will assists, support and teach you patiently with all the basics you need to learn from owning the Brompton bike. Excellent Service really!
Leon provided excellent sales service and carefully explained the features of the Brampton, as well as the accessories. Also patiently waited for me to decide on type, make and accessories that go with it.
Atiqah later jumped in to show me how to fold and unfold the bike, always careful to point out common mistakes. Guided me successfully and I learned quickly because of her.
Overall, highly recommend this store to anyone.
Sent in my bike today for tuning ($50), and met Alex who was friendly and helpful, addressing all my questions and getting my bike in tip top condition.
I bought the Quadlock phone mount and Tram was patient to explain how to assemble and how it works. After the tuning, Alex even helped me to install the phone mount, saving me the effort, thank you!
Great service from both Alex and Tram, giving you a superb Brompton experience that makes you want to visit again!
John has been very helping in sharing his super knowledge of bromptom.
Uber terrific service and customer consideration experienced with Jasper and the Workshop team at Brompton Junction. Of course, be polite and considerate in your call to see if an appointment slot is available and be willing to wait. I was delighted with the professional (never doubted that) level of attention and care provided, and in particular the recycling of items which had to be discarded after the service was provided. Kudos for the technical team’s effort as I could see the demand on their time was high to attend to so many needs. Keep it up guys – it’s really appreciated.
Just bought the flame lacquer from Natali. Completely not pushy at all and shared good tips for Brompton beginners. Will edit this with photos tomorrow after collection
I’m from South Korea. I visited the store two weeks ago and had a fantastic experience. The staff were very friendly and professional. Especially Alex was very kind. He explained things slowly so that I could understand them well, even though I was not good at English. So, my wife and I have good memories of the store. I want to consult with Alex next time I go.
Greet experience here… thank you Natali for your assistance, your friendly, and patience… she is very polite too
Few weeks ago, my hub said he wanted to buy bikes for us so that we can ride with our kids. When he told me the price I asked him: WHAT? R u sure???
So we decided to come down to the shop and I wanted to see, why it’s soooo expensive…
Natali attended to us, and she explained to me clearly my “why”…
Thank you for your kind and patience .. ️
Time for us to book the slots
Our recent experience at BJ Funan has been very good. We greatly appreciate the support of Leonard Wong – from helping us with the selection process to ensuring a smooth delivery. Leonard is very friendly, patient, attentive and customer-centric and has offered good advice to us. Kudos to Leonard.
Alex was absolutely amazing at explaining everything! Love the service!
I like thank Tram , Min, Keith for the massive help and service on my T Line bike
I wasn’t there to buy nor service a Brompton. my bike tyre ws flat, it was relatively early in the morning and I couldn’t find anyone with a tyre pump who could help me. one of the Brompton shop employees very kindly got a pump from his shop and walked with me to where my bike was parked to pump my bike’s tyres. i’m super grateful for his kindness!
Very good experience at Brompton Junction! The whole team makes it awesome. Tram was really nice! Very patient and was helping me with the purchase of the Brompton. Thank you Tram. Really appreciate it. …
My first visit to junction’s experience was totally unexpected. Alex who attended to my bike was as if it’s his baby. Patiently explain to me all the safety aspects before adjusting the relevant parts. My experience is like fish got into water. A handyman myself can tell he handled his tools with great precision and confidence. Thank you Alex. You make my day. I will certainly love my Brompton more because of you.
Bought a new Brompton bike from them. Collection is a different day from payment which is fine. But very different Customer experience from point of sales to collection.
Upon inspection of the bike, Firstly, bike is not wiped down properly, feedback a dent on the shifting/brake cable. Replied it’s unavoidable. Given a manual book randomly, seeing the serial number sticker on the manual book, request my new bike own manual book. Replied manual book are generic. (Wonder what is the point of sticking the serial number onto the book in the first place). Request for a box which comes with the bike (in case for oversea travel), replies they don’t keep and threw away the box, but go and find a not so good condition box nevertheless. Request for the sponge to protect the hinges, again replied don’t have but found one in the end.
I believe Brompton Junction is the largest Brompton dealers in Singapore in term of Brompton sales volume. I also believe there are customers requesting the box/ sponge like me, be it from local customers or oversea customers. I believe Brompton Junction can better handle the collection process and make a better buying experience for its customers. At least I have collected my new bike. Disclaimer. My attitude to the staffs has been friendly.
Best experience ever!!! Karen and the whole team have been so amazing in helping me choose out a brompton!
I think it’s very difficult to give a high rating to a shop that provides decent service and a great range of products, but is so strapped for supply to meet the obviously overwhelming demand that they can’t sell you a bicycle unless you make an appointment. And appointments cannot be made past June, and all the slots until then have been taken up – please, it really isn’t a customer-centric experience to ask us to continue to check your Facebook page for when the appointments open again so we can join the other keyboard ninjas in racing for a slot. So really this place isn’t anything more than a free bicycle museum (see but cannot purchase).
Jasper was clear in explaining what was done to my bike. Adjusted my handle grip when he realised that I have num on my wrist.
Great job Jasper!
I came, I saw, I bought.
Karen was really helpful with her advice. Many thanks for the explanations
Petty…. Was in Funan mall for a quick pick-up… asked staff if I can leave my bike folded for fifteen mins in the store… request was declined and asked me to park at the car park… ughmm…
Made an appointment and was attended to by Alex. He was extremely detailed with the tuning and worked on my Brompton as if it were his own. Remarkable service!
Bought my Brompton a year ago from Brompton Junction Singapore. Definitely feels safe to leave it in the hands of the specialists such as Alex and Ming Zhe who assisted me in arranging my appointments for servicing at Brompton Junction Singapore. They patiently explained and guide me on the technical parts of what to look out for. Overall, great experience and after sale service at Brompton Junction Singapore.
Wonderful experience at Brompton Junction spore. Very efficient ,friendly& helpful staffs- Alex,John & Tram . Very grateful for Alex fine tuning of our P line . Tips on caring for bike etc . We are very very happy customers. All the best .
Very friendly staffs ,changed our P- line Brompton bike to the appropriate nut for the front wheel ( as advised by Brompton Manufacture in UK) fellow Brompton friends if you received advise by email regarding your P – Line Brompton , please head to Brompton Junction to get it changed for a peace of mind . Happy riding
Staff is very patient and knowledgeable. Karen helped me a lot to decide on my purchase and even assisted me for my both bikes to transport to the taxi stand.
The team at Funan is splendid and amazing! A team working as one and not fighting for commissions at all! Thanks to Shifu Keith for checking on our existing bikes, Min for showing us so patiently every part and doing his diagnostic tests with Jasper plus not forgetting Ethan for his efficient service at payment! Hahahah
What a great team you have! Making the Brompton brand the Hermes brand of bicycles! Wonderful experience
It’s honour to say that Brompton Junction’s service is very up to the standard, very detail and information provided are very up to the date with helpful explanation from the retailers. Especially Ms.Natali, thank you so much for your detail-explanation. I would recommend some friends to visit again.
Brompton junction singapore is top notch… I went yesterday and today to get different bike fixed and the service staff do more than what is required … firstly a staff jasper help me to fixed the gear shifter and he patiently try to resolve despite skipping his dinner … turns out the issue is that the gear shifter plastic expand due to heat and need to use sandpaper to make it smooth … today I went with another bike and a staff min help me to fixed the p line front wheel nut replacement but he also extend his help by doing tuning!
Amazing service and technical expertise of Keith and his team! Was very impressed by the level of detail Thank you! …
The staff were all extremely helpful, and patient when showing us the Bromptons. Ultimately Alex served us, and was quick and efficient when we were buying our Bromptons. Thanks
Alex is extremely helpful and knowledgeable when I walk in to BJ store for an impromptu tuning. He explained the problem and solved it. Great service!
Buying Pizza – in 10 minute wait walked round to Brompton Junction. Admired bikes. Took pictures of critical part to compare to my bike. Bought latching mechanism at a reasonable price. People are knowledgable. Do not fob you off just because you want spare parts. Nice polite service with knowledge.
Collected a M-bar Brompton bike 2 days ago, staff was very friendly and helpful, and taught us patiently how to fold and unfold the bike, and even shared with us other locations to buy accessories. Payment and collection was very smooth!
Our first visit was equally enjoyable as the staff were very knowledgeable and helped my family to choose the most suitable bikes and colours.
Was served by a young man named Mika. Knows his stuff well. Even helped me bring the bike to my car. Super satisfied.
These guys are the best! I stopped by to fix a screw but they did much more than what I went there for. Always so knowledgeable and generous in sharing info and tips, while busy attending to browsing customers. Truly passionate people about Brompton bikes and cycling. Thanks Min & Keith!
I was there by appointment with my friends today at BJ Funan. While most of the staff there were friendly and helpful but there is this one guy worth mentioning – his name is Alexsander.
Although the shop has some crowd but Alexander patiently help us in selecting the specs and colours by going through his list (oh man…I can’t recall how many times he kept repeating the available colours n spec at stock).
I am incredibly pleased with his quality of customer service provided to us and his attitude towards his work is on an entirely different level. Good going!
Did I say we ended up bought 3 Brompton bikes?
If you happen to be there at BJ Funan, please look for Alexsander.
Thanks Alex For Tuning My New S6LX.
Thanks Keith For The Bike Advise
Also Thanks Nadiah For The Orientation & The Mineral Water~
The team is excellent as a whole!!!!
Thanks to Mikhail for attending to us and explaining the various model before we purchase. Highly recommend for your Brompton needs
I needed some change to my brake levers and was attended by mechanic Keith. He helped me to change it and even did some fine adjustments to my Brompton parts due it being loose after many mileage on it even though I did not request him to do so.
Very knowledgeable and willing to advise you when you ask him on certain queries.
Highly recommended
Arrived at Brompton Junction today for my 1st servicing and l was attended by Alex. He was very friendly and accommodating. After explaining to him what was wrong with my Brompton bike, he leaped into action. He explained to me in details what went wrong and even replaced a faulty part free of charge. His colleague Leon was with him to assist. Both of them together managed to solve the issues. Many thanks to Alex and Leon for the good job! Overall, excellent service by Brompton Singapore!
Collected my Brompton today. Seamless process with very cheerful and helpful staff. Shoutout to Leonard – knowledgeable and friendly even though he was new to Brompton Junction!
Didn’t get to meet Master Keith today but he has always been helpful – sought his help in 3 other occasions at this same shop in the past to tune/service a much older Brompton. Another gem to the team!
Friendly and informative service from Mika and Nadiah when purchasing my Brompton Electric C line! 10/10
Very busy environment. I had to ask for service when buying a bike!
Excellent service by Alex today, very patient with all my questions and helped me in my selection. Happy new owner of a Brompton now …
I went in to check on colours and availability for the different handle bars. Natalie assisted and went the extra mile to check the system and see what is available. She even advised me on the different speed.
When the bike is due for collection, she slowly go through the bike unfold and fold process and make sure I understand.
Natalie go through the bike exterior inspection with me.. part by part of the bike making sure there are no scratches on it. Indeed is unboxing happiness!
Best experience with Alex, help me with my purchase and answer all my questions professionally.
Highly recommended to get your bike here
Very friendly staff (Atiqah). Have good knowledge and patience with my noob questions. Had a very good over all experience in the shop and eventually striking a deal for a Brompton bike…
Wonderful experience. Great help from the staff, Leon. So patiently taking pic and allowing me time to choose the colour. Also not forgetting Jasper completing the tuning in an hour. Thanks all.
Highly recommend going to Brompton Junction to service your Brompton. Alex is FANTASTIC!!!!! He went beyond his call of duty. I went in to change my tyres, inner tubing and also the reflective strip. Alex realised that my brakes need some adjustments and spent considerable amount of time adjusting it. I am sooooooo IMPRESSED with his dedication in ensuring that customers like me goes back with a safe Brompton! Wow!! Thank you Alex, Karen and staff of Brompton Junction for making my visit so assuring and happy 😉 A +++++
Great service by Alex who is so helpful and professional in his service. Thank you Alex !! Appreciate your help. Not forgetting Karen too ! she answered my call and return my call as promise since she needed to do some check. overall a great experience with Brompton Junction!!
My husband and I ordered our 1st Brompton from BJS and had a very pleasant experience there. Special shout out to Karen Yeong who helped us with our selection and explained the process and timeline very clearly. When it was time to collect our bikes, she was also there to follow-up with us and made sure that we tested the bike to ensure everything is ok. She was very patient and answered all our questions clearly and provided us with some options. The rest of the staff was also friendly and helped us with installing the light and seat for our bikes.
Thanks BJS and team for making our 1st experience with Brompton a really MEMORABLE & enjoyable one!!! Cheers to cycling & reducing carbon footprint!!
Had a great experience in the store with one of their staff Mikaeel. Awesome service!
Tram, Naddy, Japer, Min, Keith, Karen, this team fantastic and their service are the best. Always very attentive and polite. Ready to assist when possible and gives good advise to customers. I am so please with this team and they never fail to impress me.
1/9/2022. Brought a 2speed and Karen and Trem and all the team were very helpful and nice. I would recommend people to buy from Brompton Junction if they need to buy one. Thank you to all of them.
Jimi Tan
Brompton Royal customer
I did some reading online prior to my appointment to better understand why these bikes are so much more expensive than others foldies. At Brompton Junction, Alex was patient and sheds more details on handling the bikes. While I was struggling to decide S bar or M bar, there was no pressure. Just time given for me to consider.
I would say owning a Brompton is like owning a Mini Cooper. You get to custom the bike to your style. You get continental comfort with the premium price. You get premium service from the team. Alex delivered that.
I should also compliment the new appointment allocation. Booking on a Sunday where most people should be free, after dinner time. 6 months wait for next appointment is fair. Perhaps even longer will be good. It lets genuine buyer know their appointment is secured so you don’t need to get it through scalpers.
Had a great experience at Brompton Junction. Mika was super helpful ane patience in explaining the differences between C line and P line. Am a happy customer at the end of the day.
Would like to appraise John Goh, a
BJ Singapore staff who provided superb customer service. Very polite in attending my questions and explained the status, process and leadtime for my bike warranty claim.
Appreciated services rendered by the friendly and helpful staffs in BJ.
Thanks.
Approachable, knowledgeable, patient staff. Tram helped me during my bike and subsequent accessories purchased and Alex during service. They are the best. Keep up the great work!
Had a really pleasant shopping experience at Brompton Junction! The staff are all really patient and friendly but Tram is one who stood out from the rest. Besides being very ready to share her knowledge, Tram is also very thoughtful and attentive. She only makes recommendations which suit her customer’s needs. I truly appreciate how she goes above and beyond for her customers. Can’t thank Tram enough for helping me get my dream bike!
Thumbs up service for Alex who do a good job in checking my bicycle with tuning done and give good advice
I flew I’m from London today to Singapore with a mechanical issue. Alex and Keith were absolutely fantastic. Dealt with professionally and showed fantastic customer service. I can only thank them……now my SE Asia tour is back on track.
Many thanks
Went to the store today – it was a pleasant experience. Many thanks to Tram who was very knowledgeable, and patient with my many questions. Also, Tram and the team were kind enough to help with my wife’s bike as well.
The par excellence of the H6L was matched pound for pound by Alexander’s customer service, attention to detail and post purchase follow-up. On the day of my appointment, he patiently walked me through all aspects of the bike, including letting me have a recorded demo of unfolding and folding the bike. He was extremely patient with all my queries. His mastery of the product was simply remarkable and I immediately knew why waiting to buy the bike was worthwhile.
Post purchase, Alex took it upon himself to check on how the bike was, as I needed an extended seatpost which the store didn’t have in stock. He provided me recommendations on where I could pick that up and told me what were fair prices for the same given what resellers were expecting.
Overall, this has been the best customer experience I have had in buying anything. Hence its befitting that this long post is the first for me. Not only have I finally got a bike that is a dream to ride, I also made a friend who is genuinely a star! Thanks Brompton team!
Went down to store at Funan and was promptly attended by Nadiah. She answered a lot of my questions with great patience. I even get to try fold and unfold the bike with great guidance! Thank you, Nadiah!
Good experience I had at the Brompton Junction being served by the sales consultant, Ms. Atiqah. She’s patient in showing and explaining to me all I wanted to know about the machine and that helped me in my buying decision. Buying my Brompton from the Junction made my day. Brompton is not a bike, its a machine well engineered! Thank you Atiqah and thank you Brompton.
The service by brompton Junction Singapore Mr Min was exceptional. Very helpful n fast.
Natali and Team Brompton Junction Singapore are simply fabulous people. Constantly churning out carefully calibrated and tuned master pieces to the endless demand of the customers. Always sharing their insights and experiences with a smile which certainly brings joy and a memorable experience when one is collecting their machines from the shop. Natali has been very attentive to take special note of my preference and update me along the way. Well done Brompton Junction Singapore. Stay Safe and Ride Safe everyone 😉
We were served by Brompton Junction’s MinZi, he was very friendly and went the extra mile to help us diagnose the issues with our Brooks Saddles and ultimately manage to troubleshoot and fix it! We were very delighted and it resolved an issue that has been bothering us for quite some time.
Prior to this, we were turn down by quite a few technicians that did not bother to even diagnose the issue or put in any effort to try to fix. They simply brush us off saying that it’s user problem, normal for the saddle to slant to one side and that nothing can be done to rectify the issue. Basically telling us to live with it. Very distasteful encounter with such technicians.
We are truly very glad to be served by MinZi and appreciates his dedication to resolve our issues.
Thank you MinZi.
We purchased my wife’s Brompton’s this month. Alex who assisted us was not only very professional but also very intentional and personal as well in helping my wife not only in choosing the colors of the brompton but also the bag that could fit her laptop for work.
My wife last cycled about 10 years ago on our trip to Malacca to a Rambutan village tour and she had a minor accident. She had been scared to cycle ever since then.
Alex was very patient and demonstrated how to open and close the brompton and allowed this to be recorded on video so my wife could use this as a reference point.
Later he also recommended a bag that could fit the color of her brompton which caused her to like the brompton even more. She started off with the mindset that likely even if I purchase this for her, she did not know how often we are going to use this. As we felt it was hard for her n even myself in coordinating a 6 speed as we would have to use 2 hands, we got the 3 speed even though there are not many Alex managed to provide us with 2 options for 3 speeds.
Recently after our first cycle, she felt more confident and by the next cycle she was able to close and open the bike by herself. After we added a bobike mini seat (again recommended by Alex) which allowed us to bring our son with us, she now recommends cycling for our outings. What amazed me is the transformation from not wanting to cycle to a cycling lover again. Even she was surprised with the shift of her mental model.
Thus it is only right that this commendation be given to Alex and his team in the areas of service given in the areas he and his team can control. I see sometimes they are bashed on Facebook for not having enough Brompton’s and long wait times however this is a worldwide problem and we have to accept that they can only do best in the areas they can control. There is no point picking on areas that are outside their control.
I just wanted to take a moment to express my gratitude and admiration for the outstanding customer service you provided me during my recent visit to your store in Funan.
Your patience, attentiveness, and clear explanations of the new P line model of the Brompton bicycle truly made all the difference in my purchasing experience. Allowing me to compare the T line, P line, and C line side by side was incredibly helpful, and I truly appreciated your willingness to wait for me to make my decision even as your store was closing. The fact that I was able to cash and carry the same day on the spot was a fantastic bonus!
But what truly impressed me was your willingness to let me test ride both the T line and P line. This made all the difference in helping me make an informed decision and allowed me to feel confident in my purchase.
Your kindness and professionalism have left a lasting impression, and I will certainly be recommending your store to others in search of a Brompton bicycle.
Thank you again for everything.